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operations specialist

Humara Ghar (Pvt) Ltd.

Position OverviewThe IT &amp; Campaign Operations Specialist is responsible for ensuring the seamless operation of the company&rsquo;s IT infrastructure, providing technical support to staff, and managing communication campaigns across multiple platforms. This role combines strong technical expertise with analytical and operational skills to support both IT and business growth initiatives.Key ResponsibilitiesIT Infrastructure &amp; Support<ul><li>Technical Support &amp; Troubleshooting: Provide timely assistance to employees by diagnosing and resolving hardware, software, and network-related issues, ensuring minimal downtime and efficient workflow.</li><li>System Maintenance &amp; Monitoring: Monitor and maintain the health of servers, networks, and workstations by performing updates, backups, and security checks to prevent disruptions.</li><li>Network Configuration &amp; Management: Oversee the installation, configuration, and management of network hardware and software to ensure reliable connectivity across departments.</li><li>User Training &amp; Support: Conduct onboarding sessions and provide ongoing training for employees on IT systems, applications, and security best practices.</li><li>Security &amp; Compliance: Support the implementation of security protocols, firewall management, and compliance with relevant standards to safeguard company data.</li></ul>Call Center Systems Support<ul><li>Collaborate with PBX and SIP vendors to ensure smooth and uninterrupted call center operations.</li><li>Troubleshoot, configure, and maintain PBX/SIP phone systems and call routing to optimize communication flow and service delivery.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with various business units to implement IT-driven solutions that support operational efficiency and enhance system performance.</li><li>Act as a bridge between technical and non-technical teams to align IT strategies with business goals.</li></ul>Key Skills &amp; Competencies<ul><li>Strong knowledge of IT systems, networking, and troubleshooting.</li><li>Familiarity with PBX and SIP-based call center systems.</li><li>Experience in campaign management (SMS, Robocall, WhatsApp) and data analysis.</li><li>Excellent problem-solving, communication, and training skills.</li><li>Ability to balance multiple responsibilities across IT support and marketing operations.</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs130,000.00 per monthWork Location: In person

IT & Cmpaign Operations Specialist

KNOATIV

<div>
 
 About The Role
 
 
 
 As a Digital Marketing Operations Specialist at Valus, you will play a pivotal role in driving growth by overseeing digital marketing operations, CRM management, and campaign execution within a SaaS environment. This role blends strategic planning with hands-on execution across CRM platforms, paid advertising, SEO, analytics, website optimization, and marketing automation.
 
 
 You will be responsible for managing the full digital funnel from acquisition to engagement and retention, using a stack of best-in-class SaaS marketing tools. This is a high-ownership role, ideal for someone who thrives in fast-paced SaaS ecosystems, enjoys experimenting with growth levers, and has proven experience in scaling marketing operations for tech-driven businesses.
 
 
 Key Responsibilities
 
 
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 CRM &amp; Automation: Manage and optimize CRM platforms (HubSpot, Go High Level, or similar), building automated workflows, nurturing campaigns, and lead scoring systems.
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 Paid Advertising: Set up, manage, and optimize Google Ads campaigns (Search, Display, Retargeting), plus Meta and LinkedIn Ads, focused on ROI, pipeline contribution, and product adoption.
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 SEO &amp; Content: Lead proven SEO strategies including keyword research, technical SEO, and on-page/off-page optimization while coordinating SEO-aligned content creation.
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 Analytics &amp; Insights: Leverage tools like Google Analytics, Hotjar, and Google Tag Manager to analyze user journeys, funnels, and conversion rates; provide actionable insights.
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 CMS &amp; Web Optimization: Manage and optimize WordPress sites and landing pages, ensuring SEO-friendly design, fast load speeds, and high conversion rates.
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 Growth Experiments: Design and run A/B tests (Optimizely, VWO) to improve acquisition and engagement continuously.
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 Cross-Team Collaboration: Partner with product, sales, and design teams to align marketing campaigns with SaaS product goals and customer lifecycle stages.
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 Market Operations: Own day-to-day digital marketing operations with a SaaS-first mindset, ensuring campaigns are scalable, measurable, and data-driven.
 
 
 
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 </ul>
 
 Success Metrics
 
 
 
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 Growth in qualified leads and sales pipeline contribution from digital channels.
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 Improved ROI and efficiency across paid campaigns.
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 Increase in organic traffic, keyword rankings, and conversions.
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 Effective CRM adoption and automation, leading to stronger engagement and retention.
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 Measurable improvements in funnel performance, conversion rates, and SaaS adoption metrics.
 
 
 
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 </ul>
 
 Preferred Skills &amp; Experience
 
 
 
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 4 to 5 years in digital marketing with proven experience in a SaaS environment.
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 Hands-on expertise with CRM systems (HubSpot, Go High Level, Salesforce Marketing Cloud, or similar).
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 Proven Google Ads, Google Analytics, Google Tag Manager and SEO experience.
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 Strong background with WordPress and website optimization.
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 Familiarity with analytics &amp; optimization tools such as Hotjar, Mixpanel, Amplitude, Heap, or Looker Studio.
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 Experience with SEO and competitive research tools (Ahrefs, SEMrush, Moz).
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 Knowledge of automation and workflow tools (Zapier, Make, ActiveCampaign, Customer.io).
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 Exposure to growth experimentation tools (Optimizely, VWO) and conversational marketing (Intercom, Drift).
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 Strong content creation and copywriting skills for SaaS marketing.
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 Data-driven mindset with strong reporting and dashboarding capabilities.
 
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 </ul>
</div>

Digital Marketing Operations Specialist (SaaS)

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
 
 
 
 About The Team
 
 
 
 Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we&rsquo;re in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and detail-oriented Merchandising &amp; Product Operations Specialist to join our dynamic team at Careem Groceries. This role is pivotal in bringing our in-app experience to life &mdash; combining deep ownership of merchandising execution with operational excellence. You will take charge of configuring, managing, and optimizing the in-app storefront experience, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey.
 
 
 
 What You'll Do
 
 
 
 In-App Merchandising Operations
 
 
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 Manage the in-app storefront, including the homepage, category landing pages, carousels, and other critical real estate.
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 Take full ownership of content configuration and execution using merchandising tools &mdash; ensuring timely, accurate, and smooth deployment.
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 A basic understanding of coding is preferred to effectively configure and troubleshoot merchandising setups.
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 Curate, implement, and continuously improve merchandising strategies aligned with business goals and customer insights.
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 Ensure the seamless execution of promotional plans and the merchandising calendar.
 
 
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 </ul>
 Data-Driven Optimization
 
 
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 Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.
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 Use analytics to enhance product discovery, engagement, and conversion rates across surfaces.
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 Conduct post-launch performance tracking and iterate for scale based on insights.
 
 
 </li>
 </ul>
 Cross-Functional Collaboration
 
 
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 Work closely with Category Management, Marketing, Catalog, and Design teams to coordinate effective campaigns and launches.
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 Act as the key liaison across Growth, Category, and Product teams to ensure alignment on merchandising and product content updates.
 
 
 </li>
 </ul>
 Content &amp; Product Operations
 
 
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 Lead the configuration and synchronization of in-app content for consistency across platforms.
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 Ensure timely and accurate setup of feature and product releases.
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 Monitor tool performance and flag inefficiencies to drive continuous process optimization.
 
 
 </li>
 </ul>
 Project &amp; Program Management
 
 
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 Independently manage multiple initiatives &mdash; from campaign setup to product releases &mdash; while ensuring cross-functional coordination.
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 Develop documentation and SOPs for merchandising workflows and content governance.
 
 
 </li>
 </ul>
 Customer-Centric Innovation
 
 
 <ul>
 <li>
 Leverage feedback and market research to identify new merchandising opportunities.
 </li>
 <li>
 Work with Growth, Category and other cross-functional teams to enhance app usability and discoverability from a merchandising perspective.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Background: E-commerce or retail experience.
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 <li>
 Basic Coding Knowledge: Comfort with basic coding concepts to support content configuration and tool troubleshooting.
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 Communication Skills: Clear, effective communication for collaborating with cross-functional teams, sharing insights, and gathering feedback.
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 Analytical Skills: Ability to interpret data and derive actionable insights for improvements.
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 Project Management: Strong organizational skills to manage multiple projects, set priorities, and meet deadlines.
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 Problem Solving: Proactive skills to identify issues and work collaboratively on solutions.
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 Attention to Detail: Meticulousness when monitoring performance, analyzing data, and executing processes.
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 Customer Focus: A customer-centric mindset in decision-making, shaping product features to enhance satisfaction.
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 Quality Assurance: Knowledge of QA processes to ensure the output meets standards and issues are promptly addressed.
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 Continuous Learning: Willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
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 Work and learn from great minds by joining a community of inspiring colleagues.
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 Explore new opportunities to learn and grow every day.
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 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Product Ops Specialist

Dolphin Advanced Technology Services

We are seeking a detail-oriented Customer Operations Specialist to join our team. This role is essential in maintaining excellent customer relationships, supporting internal processes, and ensuring smooth operations across our service delivery platforms. The ideal candidate will be a problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service &amp; Support<ul><li>Resolve customer issues via email, chat, and phone regarding billing, rates, and technical matters</li><li>Handle maintenance requests for client accounts on file</li><li>Provide comprehensive support for core company products (DERPS, Dolphin POS)</li><li>Focus on customer retention through quality service delivery and proactive issue resolution</li><li>Work to prevent client churn by addressing concerns promptly and effectively</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to all incoming emails on time</li><li>Manage application onboarding processes for new clients</li><li>Organize and maintain documentation systems</li><li>Support ticket management for agents across all departments</li><li>Ensure smooth onboarding experiences for new customers</li><li>Help streamline processes to improve customer experience during onboarding and technical support</li><li>Provide guidance on the effective use of the DERPS/CRM system to optimize workflow processes</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct audits of tickets and issues to identify patterns and prevent recurring problems</li><li>Identify and resolve billing discrepancies and incorrect charges</li><li>Support financial and collections processes through proper billing procedures using DERPS</li><li>Collaborate with the team to eradicate repeat issues and improve overall service quality</li><li>Assist in maintaining accurate financial records and reporting</li></ul>Required Qualifications<ul><li>8+ years of customer service experience, preferably in a technical or SaaS environment</li><li>Strong communication skills (written and verbal)</li><li>Proficiency with CRM systems and help desk software</li><li>Experience with billing systems and financial processes</li><li>Technical Associate's degree preferred</li><li>Excellent problem-solving and analytical skills</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li><li>Technical troubleshooting experience</li></ul>Work EnvironmentThis position requires strong multitasking abilities and the capacity to handle various customer touchpoints simultaneously. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and operational efficiency.Timings: 07 pm to 3 am Pakistan Standard TimeJob Type: Full-timeWork Location: Remote

Customer Support Specialist

Consultisor

Job responsibilities:1. Client Management:- Review and maintain accurate records of LLC and LTD clients.- Communicate with clients to collect missing data.2. Banking and Financial Operations:- Assist in creating and managing USA/UK bank accounts.- Set up and manage payment gateways/merchants for seamless transactions.3. E-commerce Management:- Create and manage USA/UK Amazon Seller Central accounts.- Resolve issues related to Amazon Seller Central and bank accounts.4. Research and Development:- Conduct market research to identify updates and opportunities in e-commerce and fintech banking.5. Collaboration and Reporting:- Work with cross-functional teams for optimal efficiency.- Maintain detailed records using Google Sheets.- Provide timely progress reports to the Manager Legal &amp; Operations.6. Compliance and Regulatory Affairs:- Facilitate EIN formation for newly formed businesses.- Ensure timely and accurate filing of Beneficial Ownership Information (BOI) reports.7. General Operations: - Perform tasks assigned by the Manager and management.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Operations Executive

BMA Investment Advisors

Responsibilities:<ul><li>Execute buy/sell orders through the KATS system.</li><li>Monitor market trends and price fluctuations.</li><li>Manage and track client orders for timely processing.</li><li>Communicate with clients regarding trade orders and confirmations.</li><li>Ensure compliance with regulatory and PSX requirements.</li><li>Generate daily trade activity reports.</li><li>Resolve KATS-related issues with IT and internal teams.</li></ul>Requirements:<ul><li>Education: Minimum Bachelors Degree</li><li>Experience: Minimum 3 years experience in brokerage operations or similar roles.</li><li>Skills: Proficiency in KATS, MS Excel, attention to detail, and strong communication.</li><li>Knowledge: Understanding of capital markets and stock trading processes.</li></ul>Job Type: Full-timeWork Location: In person

Kats Operator

The Active Solutions

E-commerce Specialist: Location: Gulistan-e-Johar, KarachiShift Options: 3:00 PM &ndash; 12:00 AM or 6:00 PM &ndash; 3:00 AM (Monday to Friday)Type: Full-Time | OnsiteFocus: Shopify Dropshipping (US Market)Salary: Market CompetitiveWe&rsquo;re hiring an experienced eCommerce Specialist to manage our Shopify dropshipping operations targeting the US market.Key Responsibilities:-Manage and optimize Shopify store-Conduct product research and competitor analysis-Monitor ad trends (Facebook, TikTok, Google)-Create and update product listings-Handle order processing and fulfillment-Take full responsibility for the entire dropshipping workflow &mdash; from product selection to customer deliveryRequirements:-Proven experience in US-based dropshipping-Proficient in Shopify and product research tools-Familiar with ad creatives and marketing trends-Responsible, detail-orientedApply Now: careers@theactivesolutions.comJob Type: Full-timeWork Location: In person

E-commerce Specialist

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