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operations specialist

QuickStart Technologies, Inc.

Training Operations SpecialistJob Locations: Karachi, PKFunctional Department: Training OperationsType: Full-timeWorking Hours: 6 pm &ndash; 3 am PK TimeVision: To strengthen the world&rsquo;s digital defenses by building the most capable and trusted cybersecurity workforce.Mission: To power a cybersecurity talent marketplace that prepares individuals for real-world roles, enables organizations to defend critical systems, and continuously improves through data, performance, and feedback.Overview: QuickStart is a cybersecurity workforce development and talent marketplace company focused on closing the global cyber skills gap. We work with enterprises, government agencies, academic institutions, and workforce organizations to prepare, validate, and deploy cyber talent into roles that protect critical systems, data, and digital infrastructure.At QuickStart, we are committed to upholding the following core values:P*assion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE* ]The Training Operations Specialist is responsible for end-to-end coordination and optimization of training delivery operations. This role ensures efficient instructor utilization, seamless class scheduling, strong vendor and instructor relationships, and a high-quality learner experience. The specialist works cross-functionally with Student Services, instructors, vendors, and internal teams to support both public and private training programs while tracking key performance metrics to drive continuous improvement.Responsibilities, include but are not limited to:<ul><li>Optimize and improve instructor utilization across training programs.</li><li>Plan, schedule, and manage public classes, private events, and custom training requests.</li><li>Align and assign qualified instructors for upcoming classes and event requests.</li><li>Manage private training events end-to-end, ensuring timely execution and stakeholder coordination.</li><li>Oversee Vendor Management and Relationships, including third-party content providers, labs, and partners.</li><li>Source, evaluate, and onboard new instructors to support existing and upcoming courses.</li><li>Update, maintain, and launch new courses within the CRM and internal systems.</li><li>Work closely with Student Services to ensure positive and consistent learner experience.</li><li>Track and report key operational KPIs, including CSAT, instructor ratings, class profitability, utilization, and delivery performance.</li><li>Manage and track IT and training operations projects using Jira.</li><li>Collaborate with internal teams to identify process improvements and operational efficiencies.</li><li>Perform other training and operations-related duties as assigned.</li></ul>Minimum Qualifications:Education<ul><li>Bachelor&rsquo;s degree required; Business or Information Technology preferred.</li></ul>Minimum Knowledge and Experience <ul><li>3&ndash;5 years of relevant experience</li><li>Proficiency in Microsoft Excel, including basic data analysis, reporting, and KPI tracking.</li><li>Strong analytical skills with the ability to interpret data and support operational decision-making.</li><li>Excellent written and verbal communication skills, with the ability to collaborate across teams and stakeholders.</li><li>Strong organizational and time management skills, with the ability to manage multiple priorities effectively.</li></ul>Job Type: Full-timePay: Rs130,000.00 - Rs150,000.00 per monthWork Location: In person

Training Operations Specialist

NymCard

<div>Our Company 
NymCard&rsquo;s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers and each other by bringing the best talent together to do the best quality work we can. 
The Role 
We are hiring a Senior Operations Specialist within Service Delivery to act as the subject matter expert for complex operational issues across live programmes. You will handle L2 and L3 escalations, manage systemic challenges across card operations, authorisation, and settlement, and coordinate production deployments, hotfixes, and post-release checks. You will mentor specialists, improve runbooks, and keep evidence audit ready for clients, schemes, and regulators. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Escalations: own L2 and L3 cases for issuing, authorization, settlement, refunds, and chargebacks.</li>
<li>Root cause and prevention: lead RCA, document corrective and preventive actions, and track to verified closure.</li>
<li>Releases: coordinate deployments and hotfixes, run pre and post release health checks, and maintain clean roll-back plans.</li>
<li>Scheme and regulatory updates: support scheme certifications and regulatory-driven changes with complete, traceable evidence.</li>
<li>Operational readiness: maintain checklists, runbooks, SOPs, and knowledge base articles. Remove stale content.</li>
<li>Monitoring and observability: watch key signals for auth rates, decline reasons, latency, queue ageing, and SLA risk. Raise early warnings with options.</li>
<li>Partner liaison: work with processors, banks, and vendors to resolve incidents and reconciliations. Keep correspondence tidy and indexed.</li>
<li>Data validation: use SQL and reconciled reports to confirm fixes and quantify impact before closure.</li>
<li>Reporting: publish concise daily updates on escalations, RCAs, open actions, and risks with owners and due dates.</li>
<li>Coaching: mentor Support and Operations specialists on investigation standards, evidence hygiene, and client-ready communication.</li></ul> 
What You Bring 
<ul>
<li>
5 plus years in fintech or payments operations support with hands-on exposure to live programmes.</li>
<li>Strong knowledge of card systems, APIs, and reconciliation workflows and comfort working across engineering and vendor teams.</li>
<li>Proven ability to resolve complex incidents with minimal supervision and clear written updates.</li>
<li>Solid tooling practice: ticketing and incident systems, Jira or equivalent, basics of SQL and spreadsheets for validation.</li>
<li>Disciplined documentation, version control, and follow through under time pressure.</li>
<li>Clear communication with clients, partners, and internal stakeholders.</li></ul> 
Bonus Points 
<ul>
<li>
Hybrid working model: In-office collaboration for design reviews, workshops, and team days, with flexible remote time for deep work. Clear expectations on core hours and availability.</li>
<li>Ownership and growth: Small teams and direct access to decision makers. End-to-end responsibility for your area, support for certifications and learning, and progression based on outcomes.</li>
<li>Cross-border exposure: Work with clients and partners across MENA and beyond. Gain hands-on experience with schemes, banks, and regulators, and broaden your domain expertise.</li>
<li>Real product and business impact: Build for a live issuing platform used by fintechs. See measurable results on performance and revenue within weeks, and celebrate wins backed by data.</li></ul></div>

Senior Operations Specialist

Qureos

About Qureos Hiring is broken. Slow. Manual. Expensive.At Qureos, we’re rebuilding how companies hire using AI, structured processes, and smart automation.We move fast. We test aggressively. We scale what works.Now we’re looking for a GTM Engineer who can build the engine behind our revenue machine.If you enjoy scraping clean data, wiring tools together, automating workflows, and watching pipeline velocity improve because of systems you built — keep reading. The Role This isn’t traditional RevOps.This is hands-on, technical GTM engineering.You’ll sit at the intersection of:<ul><li>Sales</li><li>Growth</li><li>Data</li><li>Automation</li></ul> Your mission: Build and optimize the infrastructure that powers our entire revenue engine. What You’ll Own <ol><li>Lead Intelligence &amp; List Building - Scrape and enrich lead data using tools and scripts - Build high-quality, segmented lead lists - Use LinkedIn Sales Navigator, scraping tools, APIs, and enrichment platforms - Continuously improve data quality and targeting logic - Outbound shouldn’t rely on guesswork. It should run on signal.  </li><li>GTM Automations - Build automations using Make / Zapier - Connect HubSpot, Zoho, LinkedIn, Airtable, and other tools - Design workflows that eliminate manual tasks - Automate lead routing, enrichment, tagging, and lifecycle transitions - If it’s repetitive, it should be automated.  </li><li>Sales &amp; SDR Sequences - Set up and optimize outbound sequences - Structure email + LinkedIn cadences - Align messaging workflows with ICP segments - Improve conversion rates across touchpoints - Sequences are systems. Systems should be engineered.  </li><li>Integrations &amp; Infrastructure - Connect tools across the revenue stack - Build API-based integrations where needed - Write Python scripts for scraping and automation - Maintain data integrity across systems - Troubleshoot workflow issues proactively - You should be comfortable going from no-code to code when needed.  </li><li>Reporting &amp; Revenue Insights - Review performance numbers across the funnel - Track pipeline coverage and velocity - Maintain clean dashboards and reporting structures - Use Mixpanel, Airtable, CRM data to provide actionable insights - Identify bottlenecks and propose fixes - This role is not just building systems — it’s improving them.</li></ol> Who You Are <ul><li>2–5 years experience in GTM, RevOps, Growth Ops, or technical sales operations</li><li>Comfortable with both no-code tools and writing scripts</li></ul> Experience with: <ul><li>HubSpot</li><li>Zoho</li><li>LinkedIn Sales Navigator</li><li>Make / Zapier</li><li>Python (scraping / automation)</li><li>Mixpanel</li><li>Airtable</li><li>Strong understanding of outbound and pipeline mechanics</li><li>Numbers-driven, you care about conversion rates, velocity, and coverage</li><li>Builder mindset: high ownership, fast execution</li><li>Comfortable working in ambiguity</li><li>Thinks in systems, not tasks</li></ul> You don’t wait for instructions.You identify inefficiencies and fix them. What Good Performance Looks Like <ul><li>Clean, scalable GTM infrastructure</li><li>2–3x pipeline coverage maintained</li><li>Reduced manual work across SDR &amp; sales teams</li><li>Accurate reporting and visibility</li><li>Faster lead-to-meeting conversion</li><li>Revenue engine that runs smoother every month</li></ul> Why Join Qureos <ul><li>Build the backbone of a fast-scaling AI company</li><li>High ownership and autonomy</li><li>Direct impact on revenue growth</li><li>Work closely with growth and leadership</li><li>No bureaucracy. Just speed and execution.</li></ul> If building systems that drive revenue excites you more than maintaining spreadsheets, apply.Let’s engineer the growth engine.

Revenue Operations Specialist

Utopia Fulfillment

We Are Hiring &ndash; TikTok Supply Chain SpecialistWe are currently looking to hire a TikTok Supply Chain Specialist who has hands-on experience managing TikTok Shop accounts and handling the operational side of TikTok commerce.Key Responsibilities:Manage and oversee TikTok Shop account operations Handle order processing, inventory coordination, and fulfillment Coordinate with suppliers, warehouses, and logistics partners Monitor stock levels and ensure timely replenishment Track order status, returns, and delivery performance Work closely with the TikTok operations and marketing teams Ensure smooth end-to-end supply chain management for TikTok ShopRequirements: Proven experience managing TikTok Shop accounts Experience in e-commerce supply chain or operations Understanding of TikTok Seller Center Strong coordination and problem-solving skills Experience with order management, logistics, and vendor coordinationJob Type: Full-timeWork Location: In person

Tiktok Marketplace specialist

We are currently looking to hire a TikTok Supply Chain Specialist who has hands-on experience managing TikTok Shop accounts and handling the operational side of TikTok commerce.Key Responsibilities: <ul><li>Manage and oversee TikTok Shop account operations</li></ul><ul><li>Handle order processing, inventory coordination, and fulfillment</li></ul><ul><li>Coordinate with suppliers, warehouses, and logistics partners</li></ul><ul><li>Monitor stock levels and ensure timely replenishment</li></ul><ul><li>Track order status, returns, and delivery performance</li></ul><ul><li>Work closely with the TikTok operations and marketing teams</li></ul><ul><li>Ensure smooth end-to-end supply chain management for TikTok Shop</li></ul>Job Requirements: <ul><li>04 years Bachelors Degree</li></ul><ul><li>02 - 04 years of proven experience managing TikTok Shop accounts</li></ul><ul><li>Experience in e-commerce supply chain or operations</li></ul><ul><li>Understanding of TikTok Seller Center</li></ul><ul><li>Strong coordination and problem-solving skills</li></ul><ul><li>Experience with order management, logistics, and vendor coordination</li></ul>Location: Karachi / LahoreTimings: 09 AM - 06 PM/ 10 AM - 07 PMJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

TikTok Supply Chain Specialist

Dolphin Advanced Technology Services

Technical Support Specialist &ndash; Customer OperationsWe are seeking a detail-oriented Technical Support Specialist to join our team. This role is essential in maintaining strong customer relationships, supporting internal operational processes, and ensuring smooth service delivery across our platforms.The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is committed to delivering exceptional technical support and customer service.Candidates with experience in the payment processing or merchant services industry, particularly with POS systems and credit card terminals such as Clover, Dejavoo, PAX, and Nexgo, will be highly preferred.Key ResponsibilitiesTechnical Support &amp; Customer Service<ul><li>Provide technical support to merchants and agents via email, chat, and phone.</li><li>Troubleshoot and resolve issues related to POS systems, payment terminals, and merchant accounts.</li><li>Support merchants using Clover, Dejavoo, PAX, Nexgo, and other payment processing devices.</li><li>Assist customers with billing inquiries, rate explanations, transaction issues, and terminal configurations.</li><li>Provide comprehensive support for core company products such as DERPS and Dolphin POS.</li><li>Handle maintenance requests and updates for merchant accounts.</li><li>Focus on customer retention by providing timely solutions and maintaining service quality.</li><li>Work proactively to prevent customer churn by addressing concerns quickly and efficiently.</li></ul>Administrative &amp; Operational Tasks<ul><li>Monitor and respond to incoming emails, support tickets, and system notifications promptly.</li><li>Manage merchant onboarding processes, including application submission and account setup.</li><li>Maintain and organize merchant documentation and system records.</li><li>Support ticket management for agents and internal departments.</li><li>Ensure a smooth onboarding experience for new merchants.</li><li>Assist merchants and internal teams in effectively using the DERPS/CRM system to improve workflow efficiency.</li><li>Contribute to improving internal processes for better customer support and operational efficiency.</li></ul>Quality Assurance &amp; Financial Support<ul><li>Conduct ticket audits and issue reviews to identify recurring technical or operational problems.</li><li>Identify and resolve billing discrepancies or incorrect charges.</li><li>Support financial processes including billing verification and collections support through the DERPS system.</li><li>Collaborate with internal teams to reduce repeat issues and improve service quality.</li><li>Assist in maintaining accurate financial and operational records.</li></ul>Required Qualifications<ul><li>3+ years of experience in technical support, customer service, or merchant services.</li><li>Experience working with POS systems and credit card terminals such as Clover, Dejavoo, PAX, Nexgo, or similar devices.</li><li>Strong understanding of payment processing and merchant account operations.</li><li>Proficiency with CRM systems, help desk platforms, and ticket management systems.</li><li>Experience handling billing systems and financial support processes.</li><li>Strong written and verbal communication skills.</li><li>Excellent problem-solving and analytical abilities.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li><li>Strong attention to detail and organizational skills.</li><li>Technical troubleshooting experience in POS or payment terminal environments.</li><li>Technical Associate&rsquo;s degree preferred.</li></ul>Work EnvironmentThis position requires the ability to manage multiple customer requests simultaneously, including technical troubleshooting, onboarding support, and operational coordination. The role involves both independent work and close collaboration with internal teams to ensure optimal customer experiences and service delivery.Working Hours07:00 PM &ndash; 03:00 AM (Pakistan Standard Time) RemoteWork Location: Remote

Technical Support Specialist – Customer Operations

Retail online

We are seeking a motivated and enthusiastic professional to join our team as a Payroll Specialist. In this role, you will be responsible for processing bi-monthly U.S. payroll and ensuring accurate and timely payroll operations. The position also involves coordinating closely with the U.S. HR team and the Pakistan HR department to address employee queries, concerns, and issues that may arise after payroll processing.The ideal candidate should have prior experience working as a Payroll Specialist or in a similar HR role, preferably within a U.S.-based organization.To succeed in this role, you must possess strong knowledge of U.S. taxation regulations and labor laws, excellent communication skills, and the ability to collaborate effectively in a team environment. Strong analytical abilities and leadership qualities will be highly valued.If you are ready to take on the responsibilities of a Payroll Specialist and contribute to a fast-paced and professional environment, we encourage you to apply.Key Responsibilities:<ul><li>Process bi-monthly U.S. payroll accurately and efficiently.</li><li>Calculate commissions, incentives, and bonuses across various compensation plans.</li><li>Develop new pay plans and evaluate their financial impact.</li><li>Address employee inquiries related to payroll calculations, entitlements, and compensation.</li><li>Perform financial modeling and analysis for commission reports.</li><li>Align commission structures with operational and sales performance metrics.</li><li>Assist the payroll department with additional payroll-related tasks as needed.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resource Management or a related field.</li><li>Proven experience in payroll administration or a similar HR-related role.</li><li>Proficiency in HR software and Microsoft Office, with advanced expertise in Microsoft Excel.</li><li>Strong verbal and written communication skills.</li><li>Solid understanding of U.S. employment laws, taxation, and labor regulations.</li><li>Ability to collaborate effectively within a team.</li><li>Comfortable working in a fast-paced and dynamic work environment.</li><li>Excellent analytical and research capabilities.</li><li>Strong multitasking skills with the ability to manage multiple responsibilities simultaneously.</li><li>Ability to work independently with minimal supervision.</li><li>Commitment to maintaining a positive and professional work environment.</li><li>Strong work ethic and attention to detail.</li></ul>Benefits<ul><li>Competitive salary aligned with market standards</li><li>Medical insurance coverage</li><li>Annual performance bonus</li><li>Paid annual leave and recognized public holidays</li><li>Opportunities for professional development and career growth</li><li>Exposure to international financial operations and U.S.-based clients</li></ul>Why Join Level3 BOS?At Level3 BOS, we foster a collaborative and innovative workplace that encourages professional growth. As part of our finance team, you will gain valuable international exposure and contribute to important business decisions. We are dedicated to supporting your career development and long-term success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working in night shift?</li><li>Are you able to commute to our office at Khadda Market DHA V, Karachi?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Payroll Specialist - US HR (Night Shift)

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