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operations specialist

Funding Souq

We're looking for an Operations Specialist who is excited to help us build the region&rsquo;s #1 digital lender for SMEs. You&rsquo;ll have the unique opportunity to join us almost at the start of our mission to re-invent finance in the Middle East. And if it matters to you, we are strongly committed to the principles of Islamic Banking as we embark on this exciting journey.Funding Souq&rsquo;s mission is to enable a reliable financing solution for the region&rsquo;s underserved SMEs!Key Responsibilities:<ul><li>Responsible for assisting in the HR functions and operations, including maintaining employee records, compliance with government laws, talent acquisition&hellip; etc.</li><li>Manage daily operations to ensure efficiency and adherence to company policies.</li><li>Provide admin support to other executives when it comes to the collection and other administrative tasks.</li><li>Preparing payments and reconciliations.</li><li>Prepare internal and external corporate documents for team members and industry partners.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in Operations, Human Resources, Customer Service, or a related field.</li><li>Detail-oriented, and well-organized.</li><li>Strong analytical and critical thinking skills.</li><li>Strong English &amp; Arabic communication skills.</li><li>Fast computer typing skills (MS Office).</li></ul>What We Offer:<ul><li>Salary is competitive.</li><li>Health Insurance.</li><li>Opportunities for professional growth and career development.</li></ul>Job Type: Full-timeApplication Deadline: 20/08/2025 <div id='job-id'>Job Id: Z3Ck5PXnrlt5fwBO2+wvgfbaZ8NvVfuPcKaBWDK2LUcF1MW8AlL27vSIfWyOFWvzZoCWKkI64iX7Bz9vwVkfpqqcNEUReBHMcHr7W5Japg+D+R12BhFnEJAY9A==</div>

Operations Specialist

waisco

About WAISCO:WAISCO is a leading supplier of high-quality water pumps and engineering solutions across Saudi Arabia. We pride ourselves on delivering exceptional products and services to contractors, consultants, and industrial clients.Role Overview:We are seeking a skilled Operations Specialist to oversee and coordinate our daily business operations. The ideal candidate will ensure that projects, logistics, and client requirements are executed efficiently, accurately, and on time. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with internal teams, suppliers, and clients.Key Responsibilities:Manage daily operational activities, including project follow-ups and task coordination.Oversee logistics, shipping schedules, and delivery tracking.Coordinate with suppliers and vendors to ensure timely material availability.Maintain operational records, reports, and documentation.Assist the sales team with quotations, order processing, and client communication.Monitor inventory levels and support procurement activities.Ensure compliance with company procedures and quality standards.Qualifications:Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.2,3+ years of experience in operations, logistics, or project coordination.Strong organizational and time-management skills.Proficiency in Microsoft Office (Word, Excel, Outlook).Excellent communication skills in English (Arabic is a plus).Ability to work in a fast-paced, deadline-driven environment.How to Apply:Interested candidates are invited to send their CV to waiscohr@gmail.com with the subject line:Application &ndash; Operations SpecialistJob Type: Full-timePay: &#65020;3.00 - &#65020;5.00 per monthAbility to commute/relocate:<ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>Arabic , English (Preferred)</li></ul> <div id='job-id'>Job Id: ATVnSm0QuhRY6KtA/jt+8s017RRW6aZP23TMIYqj8Kql4zYZFzI73+VPlWuunVIhg4uQiTT2QovA55cG2s3iy4oxen9goA8UjaOZhOn0uCoGvyhDuSS9+gZbdQ==</div>

SWATX

<div>
 SWATX is searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.
 
 
 
 
 Objectives of this role
 
 
 
 
 <ul>
 <li>
 Develop and implement department-wide quality control measures
 </li>
 <li>
 Recommend new procedures for increasing the efficiency of day-to-day operations
 </li>
 <li>
 Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
 </li>
 <li>
 Assist the operations manager in developing, planning, and coordinating operational activities
 </li>
 <li>
 Oversee inventory management practices and improve them when necessary
 </li>
 <li>
 Ensure that operations are in legal compliance with local and national regulations
 
 
 </li>
 </ul>
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
 </li>
 <li>
 Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
 </li>
 <li>
 Create procedures and protocols (such as checklists) and distribute to staff
 </li>
 <li>
 Communicate and coordinate with employees (including executive operations team) and vendors
 </li>
 <li>
 Onboard and train new employees to ensure that they adhere to standard operating procedures
 
 
 </li>
 </ul>
 
 
 Required skills and qualifications
 
 
 
 
 <ul>
 <li>
 Must be present currently in KSA
 </li>
 <li>
 Proven organizational skills, including time management
 </li>
 <li>
 Project management experience
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Self-sufficiency and an ability to work with minimal supervision
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Attention to detail
 
 
 </li>
 </ul>
 
 
 Preferred skills and qualifications
 
 
 
 
 <ul>
 <li>
 Two or more years of experience in an operational or similar role
 </li>
 <li>
 Proficiency with Microsoft Excel and other productivity applications and platforms
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: hrb+1oP54a3aUYx8yXv/DEcuXqvHztot5+k3vHIhUitwR/g0jdVn4A/HVoUl64TOBr5tyyht7U4Fs3Yl6tf18PvpgeBQxEqnbg==</div>

Al-Qadsiah Saudi Club نادي القادسية السعودي

<div>
 
 
 Be Part of a Legacy Bigger Than the Game
 
 
 
 
 At
 
 Al-Qadsiah Club
 
 we&rsquo;re creating more than teams&mdash;we&rsquo;re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports.
 
 
 
 This is more than just a job&mdash;it&rsquo;s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you&rsquo;ll play a key role in shaping our legacy, contributing to the nation&rsquo;s sports vision, and making history every step of the way.
 
 
 
 
 Overview
 
 :
 
 
 The HR Operations Specialist is responsible for executing day-to-day HR operational tasks
 
 to support various sports departments across the club, with a special focus on the First
 
 Team.
 
 
 This role ensures accurate processing of employee requests, compliance with visa
 
 and residency requirements, business trip coordination, and effective grievance handling.
 
 
 Working under the HR Operations Supervisor, the Specialist plays a key role in ensuring
 
 smooth HR service delivery by maintaining documentation, tracking HR cases, and liaising
 
 with internal stakeholders to support employees across different teams.
 
 
 
 Key Responsibilities:
 
 
 1. Day-to-Day HR Operations Support
 
 
 Provide direct HR administrative support to sports departments and First Team
 
 personnel.
 
 
 Process employee requests related to school allowances, benefits, and contract
 
 updates.
 
 
 Maintain updated records for employee leaves, payroll inputs, and HR
 
 documentation.
 
 
 Assist in implementing HR policies and procedures, ensuring compliance with
 
 internal guidelines.
 
 
 
 2. Visa &amp; Residency Management
 
 
 
 Assist in Iqama issuance and renewals, visa processing, and dependent visa
 
 requests.
 
 
 Handle documentation related to the conversion of government-issued visas to
 
 club-sponsored visas.
 
 
 Liaise with government agencies and internal HR teams to ensure timely approvals
 
 and compliance.
 
 
 
 3.Business Trip Coordination
 
 
 
 Support travel logistics for QCC personnel, ensuring timely bookings and expense
 
 reporting in coordination with the logistics and admin team.
 
 
 Ensure proper documentation for employees traveling for competitions, training
 
 camps, and official club assignments.
 
 
 Work with finance teams to process travel reimbursements and expense claims.
 
 
 
 4. Employee Grievance Handling &amp; Support
 
 
 
 Track and address employee concerns, ensuring proper resolution and
 
 documentation.
 
 
 Escalate complex cases to the HR Operations Supervisor, ensuring timely
 
 intervention.
 
 
 Maintain confidentiality and sensitivity when handling workplace disputes and
 
 employee issues.
 
 
 
 5. Exit Management &amp; Offboarding Processing
 
 
 
 Process resignation paperwork, final settlements, and clearance documentation for
 
 departing employees.
 
 
 Conduct administrative exit interviews, ensuring feedback is recorded and shared
 
 with HR leadership.
 
 
 Ensure smooth offboarding transitions and compliance with club policies and legal
 
 requirements.
 
 
 
 Requirements
 
 
 
 Experience
 
 
 
 &bull; Minimum 3+ years of experience in HR operations, employee services, or workforce
 
 administration.
 
 
 &bull; Prior experience in handling visa processing, employee benefits, and HR
 
 documentation is desirable.
 
 
 
 Education
 
 
 
 &bull; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 
 
 &bull; HR certifications (e.g., CIPD, SHRM, or equivalent) are preferred..
 
 
 
 Skills &amp; Competencies
 
 
 
 &bull; HR Administration &amp; Documentation: Strong skills in managing records, HR
 
 requests, and compliance tracking.
 
 
 &bull; Visa &amp; Residency Compliance: Experience in processing Iqama renewals, visa
 
 applications, and government approvals.
 
 
 &bull; Employee Support &amp; Grievance Handling: Ability to address workplace concerns
 
 professionally and confidentially.
 
 
 &bull; Process Efficiency &amp; Coordination: Strong skills in workflow tracking, employee
 
 case management, and reporting.
 
 
 &bull; Stakeholder Engagement: Ability to collaborate with HR teams, finance
 
 departments, government offices, and sports personnel.
 
 
 
 Benefits
 
 
 
 
 Why Join Al-Qadsiah?
 
 
 
 <ul>
 <li>
 
 Be Part of the Legacy:
 
 Join a club that&rsquo;s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.
 
 </li>
 <li>
 
 Experience the Culture:
 
 Thrive in an environment that values
 
 quality, accountability, diversity, synergy, innovation, and ambition
 
 , while embracing
 
 harmony
 
 &mdash;this is the
 
 Qadsiah Way
 
 .
 
 
 
 
 </li>
 </ul>
</div>

HR Operations Specialist

<div>
 <ul>
 <li>
 U.S. Citizenship Required***
 
 
 </li>
 </ul>
 
 Why join our team?
 
 
 
 With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job &ndash; it's a calling, and we believe in doing what you love and loving what you do.
 
 
 Don&rsquo;t take our word for it. The external &ldquo;Great Place To Work&rdquo; survey found that
 
 
 <ul>
 <li>
 The USO is a Certified Great Place to Work 2023-2024
 </li>
 <li>
 93% feel good about the ways we contribute to the community.
 </li>
 <li>
 93% are proud to tell others they work here.
 </li>
 <li>
 88% feel their work has special meaning this is not "just a job."
 </li>
 <li>
 89% feel that when you join the company, you are made to feel welcome.
 </li>
 <li>
 91% feel people here are treated fairly regardless of their race.
 </li>
 <li>
 87% feel people here are treated fairly regardless of their gender.
 
 
 </li>
 </ul>
 The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
 
 
 
 Principal Duties and Responsibilities (*Essential Duties)
 
 
 
 <ul>
 <li>
 Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
 </li>
 <li>
 Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
 </li>
 <li>
 Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
 </li>
 <li>
 Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
 </li>
 <li>
 As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
 </li>
 <li>
 Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
 </li>
 <li>
 Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
 </li>
 <li>
 Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
 </li>
 <li>
 With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
 </li>
 <li>
 Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
 </li>
 <li>
 Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
 </li>
 <li>
 Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports &ndash; e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
 </li>
 <li>
 May be required to operate a USO or personal motor vehicle.
 </li>
 <li>
 Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
 </li>
 <li>
 Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
 </li>
 <li>
 Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
 </li>
 <li>
 Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
 </li>
 <li>
 Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
 </li>
 <li>
 Ability to achieve desired results while working collaboratively in a team environment.
 </li>
 <li>
 Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
 </li>
 <li>
 Willingness and ability to work non-standard hours as needed.
 </li>
 <li>
 General knowledge of military community preferred.
 </li>
 <li>
 Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver&rsquo;s license.
 </li>
 <li>
 Ability to obtain and maintain a valid United States passport and valid foreign driver&rsquo;s license* (in applicable locations/regions)
 </li>
 <li>
 Must be a strong advocate of the USO&rsquo;s mission.
 
 
 </li>
 </ul>
 
 Details
 
 
 
 <ul>
 <li>
 This position is located at Prince Sultan AB, Saudi Arabia
 </li>
 <li>
 U.S. Citizenship Required
 </li>
 <li>
 Resume and cover letter are required for full consideration.
 </li>
 <li>
 Background check &ndash; education, criminal and driving required.
 </li>
 <li>
 The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
 
 
 </li>
 </ul>
 If that&rsquo;s not enough to convince you, here are some
 
 direct quotes from employees
 
 
 
 <ul>
 <li>
 The organization truly cares about the people who work here.
 </li>
 <li>
 I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
 </li>
 <li>
 There is great consideration given and extended in the following areas organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
 </li>
 <li>
 Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
 </li>
 <li>
 The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
 </li>
 <li>
 The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
 
 
 </li>
 </ul>
 #theUSO
 
 
 
 Apply today. Join the mission. Join Team USO.
 
 
 
 <ul>
 <li>
 U.S. Citizenship Required***
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: 5vFmSKKf9B75W1XStTPqHeruQBAZpzXWtUaZ2fptT25l26aWB4aIGKUa8kYO0JqtXTX1xD21mvrcP6FwlClJn5mnxaih3lYNDGmeJEwMncKsMwe6OVF8sRMgHhisYPbrAholV99a2m71pdXG0i7kBDWazjiQfrIBHlqh0tVVMP143+MyWBzm</div>

Center Operations Specialist

Shaker Group (HGISC)

The Role
 Company Overview: Shaker Group is a leading Saudi company in the air conditioning and home appliances sector. It is the exclusive importer and distributor of several international brands and the sole agent for LG Air Conditioners in Saudi Arabia. Purpose: The HR Operations Specialist is responsible for supporting all aspects of HR operations with a focus on employee engagement and satisfaction to ensure that employee needs are addressed promptly and effectively, contributing to a positive and productive work environment. Responsibilities: -Oversee and track employee reservations, including tickets and hotel accommodations, and handle all related aspects. This also involves coordinating bookings for company events. -Review and monitor attendance: complete the monthly attendance list within a maximum of two days and follow up on daily attendance. -Address employee requests on the same day, including visit visa applications, certified letters, travel reservations, and exit and return procedures. -Maintain and follow up on overtime, ensuring overtime requests are processed within two working days. -Oversee business trips: handle requests, reservations, and related travel arrangements such as hotels, cars, and claims. -Implement agreements with banks, hotels, and HR-related agreements, working to establish as many agreements as possible. -Maintain and enhance employee engagement and work environment: implement employee happiness initiatives, improve employee relations and engagement, and organize public initiatives and events for the company. -Work on employee happiness initiatives and develop and improve programs that contribute to employee satisfaction. -Support the development and implementation of strategies related to HR operations. -Promote a high-performance working environment and promote Shaker Group’s values.
 
Requirements
 <ul>
<li>Bachelor’s degree in human resources or equivalent. -1 year of experience in Human Resources -Exceptional interpersonal and communication skills, both verbal and written -Proficient in Microsoft Office applications -Strong understanding of labor laws and regulations -Outstanding organizational and time-management abilities -Proven problem-solving and decision-making aptitude -Comprehensive knowledge of HR functions and best practices -In-depth knowledge of labor laws and regulations</li>
</ul>
About the company
 Shaker Group was first founded in year 1950 and it was among the first in Kingdom to introduce the Air Conditioning & Home Appliances for Saudi Consumers. Shaker Group is the exclusive importer & distributor of several leading international brands; including Maytag, Ariston, Indesit, Midea, Bompani in Saudi Arabia, and the sole distributor of LG Air Conditioners in the kingdom, besides to ESCO for Energy Solutions.

SITA

<div>
 
 Overview
 
 
 
 
 WELCOME TO
 
 
 SITA
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 </li>
 <li>
 Provide proactive tactical innovative advice to customers.
 </li>
 <li>
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.
 </li>
 <li>
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 </li>
 <li>
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 </li>
 <li>
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 </li>
 <li>
 Manage other client service staff assigned to support the customer.
 </li>
 <li>
 Manage third party supplier/s according to contract specifications.
 </li>
 <li>
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ABOUT YOU
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 </li>
 <li>
 7+ years of customer facing experience delivering IT services to internal or external customers
 </li>
 <li>
 5+ years of experience in Airline / Air Transport industry
 </li>
 <li>
 Bilingual in Arabic and English (both required)
 </li>
 <li>
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 </li>
 <li>
 Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 </li>
 <li>
 Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.
 </li>
 <li>
 Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 </li>
 <li>
 Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 </li>
 <li>
 Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
 </li>
 <li>
 Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 </li>
 <li>
 Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 </li>
 <li>
 Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 </li>
 <li>
 Analytic thinking with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 </li>
 <li>
 Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
 </li>
 <li>
 People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 </li>
 <li>
 Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 
 
 </li>
 </ul>
 
 NICE-TO-HAVE
 
 
 
 <ul>
 <li>
 Experience in a complex multi-cultural matrix management organization
 </li>
 <li>
 ITIL Certification
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 🙌🏽 Competitive Benefits
 
 : Competitive benefits that make sense with both your local market and employment status.
</div>
 <div id='job-id'>Job Id: sEV2SFsDMPK/FV8KPW68e5za4rjGhwqnW0B/F+qxI7xekScsakoFWmpNm4glhl+iI9UOpHr/PxsGgki6WOLu5PQkSJJXv3zc72nRxBHEmrTUt7Cfl7aWAMAgD77Bcekf7bg=</div>

Customer Operations Specialist

Explore 2007+ Operations specialist in Saudi Arabia this August. Find roles across top companies and apply now to boost your career.

2007 operations specialist jobs IN Saudi Arabia

Operations Specialist

Operations Specialist

Operations Specialist

HR Operations Specialist

Center Operations Specialist

HR Operations Specialist

Customer Operations Specialist