operations staff specialist security

X Corp Solutions, Inc.

Operations Support Specialist (Administrative Chief)X Corp Solutions, Stafford VA General QualificationsProvides support to agency organizational operations and elements responsible for:&middot; Plan, schedule and conduct analysis of project operations, procedures, and organizational structures including, identifying problems or deficiencies and recommending ways to improve the effectiveness and efficiency of program operations;&middot; Receive, review, distribute and track taskers received via Enterprise Task Management Software Solutions (ETMS2);&middot; Assist with Naval Message preparation and submission via ETMS2.&middot; Control Conference room reservations via 0365 Outlook for government as needed;&middot; Independently perform administrative management functions that service and/or fulfill several organizational requirements;&middot; Apply existing and new policies, provide advice on requirements, maintain databases that reflect the fulfillment and/or status of administrative requirements and/or systems, prepare administrative paperwork, and maintain an awareness of the status of the organization's personnel actions;&middot; Draft correspondence, recommendations, reports, and memoranda related to management and administrative programs and issues;&middot; Review and forward completed OCONUS travel packages for processing.&middot; Assist in preparing or submitting OCONUS Country Clearance requests via Aircraft and Personnel Automated Clearance System (APACS).&middot; Provide advice and guidance to managers and employees on questions and situations related to the administrative and security/intelligence services;&middot; Plan and conduct public meetings, briefings, and other activities in support of a program.Required Skills &middot; Associate&rsquo;s, Bachelor&rsquo;s degree, +10 - 20-yrs. experience in the appropriate discipline;&middot; Proficiency with MS Excel / MS Word / MS PowerPoint / SharePoint; and&middot; Ability to communicate effectively verbally and in writing.Specialized Skills &middot; Secret Security ClearanceJob Types: Full-time, ContractWork Location: In person

Operations Support Specialist (Administrative Chief)

BlueCross BlueShield of Tennessee

<div><div>The Identity &amp; Access Management team is looking for an experienced Identity and Access Management Specialist to help design, implement, and support security identity and access solutions across the enterprise. We are looking for a highly motivated and security-minded individual to perform the tasks of primary Active Directory Administration SME and backup Facets SME. In this fully remote role, you&rsquo;ll work with application development teams, infrastructure teams, and business units throughout the company to ensure appropriate access controls, strong identity governance, and compliance with security standards and regulatory requirements.</div><div></div><div>
Experience with Active Directory Administration and Group Policy and Configuration Management is required. Experience with Facets and Entra ID is a plus.</div><div></div><div>
Note:</div><ul><li>
Sponsorship is not available for this role.</li><li>
On-call rotation is part of the schedule for this team.</li><li>
Travel to our Chattanooga, Tennessee headquarters will be required for final interview(s).</li></ul>
Job Duties &amp; Responsibilities<ul><li>
Applying a thorough knowledge of BCBST's operations, infrastructure, and security, assist in developing skills of Identity &amp; Access Management staff, participating and/or assisting other team members in a rotating on-call schedule to promptly resolve high-priority issues that surface outside of normal business hours.</li><li>
Meeting service level agreements (SLAs) according to established turn-around times, ensuring compliance with corporate security standards and policies.</li><li>
Creates/Maintains IAM process documentation. Reviews processes for improvement/efficiencies. Assists in training of new team members.</li><li>
Assist in application onboarding to centralize Identity and Access Management.</li><li>
Assist in development/management of ABAC (Attribute-Based Access Control) and RBAC (Role Based Access Control) roles in the Identity and Access Management system.</li><li>
Assist in development/management of the password vault solution, while ensuring accounts are properly identified and setup in both the centralized repository and within the actual application/system.</li><li>
Employees may be required to participate in a weekly on-call rotation.</li></ul>
Education<ul><li>
Bachelor's Degree in a Computer Sciences or Information Systems related field or equivalent work experience.</li></ul>
Experience
<ul><li>3 years - Experience in Information Security and/or IT related experience required.</li><li>
Demonstrated experience with Identity and Access Management solutions.</li><li>
Demonstrated experience with Microsoft Active Directory architecture, implementation, maintenance, and support for a large-scale environment.</li><li>
Demonstrated project experience regarding estimates, planning, and deliverables.</li></ul>
Skills\Certifications<ul><li>
Demonstrated understanding of tables and columns to identify needed data for an Identity and Access Management provisioning system.</li><li>
Demonstrated ability to interpret and translate technical and/or or complex concepts into information meaningful to IAM team members and/or business personnel.</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint).</li><li>
Proven analytical and problem-solving skills and ability to perform non-routine analytical tasks.</li><li>
Proven ability toward analyzing cross system accesses and troubleshooting access requirements.</li><li>
Understanding of troubleshooting approaches, including knowledge of underlying security tools, networking, server, application, and cloud concepts.</li><li>
Proven ability to organize and distribute access through ABAC and RBAC methods.</li><li>
Windows scripting and automation methodology (PowerShell, VBScript, Perl, Batch programming).</li><li>
Proven understanding of configuring SSO and step-up authentication to support authorization, including federation services.</li><li>
Proven understanding of APIs, databases, and file connections for application connections.</li><li>
Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles, and accountability.</li></ul>
Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.</div>

Identity & Access Management Operations Specialist

Analytic Services Inc

<div><div>Company Overview: 
 
ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the purpose of public service and not for profit, we measure our success in the impact of our service.</div>
Position Overview:

ANSER is seeking a Senior Executive Operations Specialist (BOND support) focused on Personnel Onboarding to provide direct support within the Office of the Secretary of Defense (OSD), Director of Administration and Management (DA&amp;M) Office. In this role you will facilitate key OSD leadership initiatives including the Bond Program, bringing operational efficiencies and subject matter expertise to the Department of Defense (DoD).

This position requires on-site support at the Pentagon, Monday through Friday, during core business hours of 8am-4pm with potential shifts in work time based on operational requirements.

Day to Day Responsibilities:
<ul>
<li>Lead onboarding, integration, and ongoing support for senior DoD and private-sector executives within the program, ensuring a seamless experience for all participants.</li>
<li>Provide high-touch, concierge-level support to leadership, including the Secretary and Deputy Secretary of Defense, across daily operations and strategic engagements.</li>
<li>Manage administrative operations end-to-end, including scheduling, calendar management, event planning/logistics, correspondence, and office coordination.</li>
<li>Prepare and review executive-level materials, ensuring accuracy, professionalism, and compliance with DoD standards and formats.</li>
<li>Coordinate personnel actions such as security clearances, Special Government Employee appointments, onboarding/offboarding (e.g., CAC/NIPR access), and required documentation routing.</li>
<li>Oversee travel coordination using Defense Travel System (DTS), including authorizations, reservations, and vouchers, while adapting to frequent changes.</li>
<li>Maintain office operations, including supply procurement, IT requests, equipment maintenance, mail/package handling, and SharePoint/website updates.</li>
<li>Ensure records management compliance in accordance with DoD, GSA, and National Archives policies and lifecycle requirements.</li>
<li>Serve as a professional liaison across stakeholders, communicating effectively with senior government officials and executives in all formats (written, verbal, in-person).</li>
<li>Support ad hoc initiatives and special projects in alignment with OSD priorities.</li>
</ul>
Required Qualifications:
<ul>
<li>Active Top-Secret clearance required at date of hire with ability to obtain TS/SCI.</li>
<li>Bachelor's degree</li>
<li>17+ years' professional work experience, preferably within the OSD or the DoD. (Will consider 12 years of relevant experience with a Master's degree)</li>
<li>Prior experience providing professional and analytic deliverables, insights in support of technical, managerial, procedural, project tasks.</li>
<li>Prior experience supporting onboarding or offboarding of senior level personnel, such as CAC and NIPR account requests, routing security clearance paperwork, routing ethics paperwork.</li>
<li>Prior experience providing direct support to senior level DoD personnel.</li>
<li>Prior experience working correspondence management, task assignment and tracking, or Executive Secretariat-like functions in the U.S. government.</li>
</ul>
 Preferred Qualifications:
<ul>
<li>TS/SCI clearance.</li>
<li>Master's Degree</li>
<li>14+ years' professional work experience, preferably within the OSD or the DoD.</li>
<li>8+ years of direct support to senior level DoD personnel.</li>
<li>Prior experience working with and/or supporting senior-level officials and knowledge of the structure and missions of the OSD and the Components.</li>
<li>Exceptional oral and written communication skills.</li>
<li>Strong understanding of concierge level support across competing urgent requirements.</li>
<li>Strong people skills with the ability to objectively view requirements and evolve operations to maximize efficiencies.</li>
<li>Highly proficient with the Microsoft Office Suite of applications, especially Word, Excel, PowerPoint, SharePoint, and Teams.</li>
<li>Ability to produce quality work independently or in a group setting, provide solutions to customer issues, and solve problems quickly occasionally in an ambiguous environment.</li></ul><div> 

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position with ANSER, please call 703-416-2000 or e-mail Recruiting@anser.org

ANSER is proud to be an Equal Opportunity Employer. We seek individuals from a broad variety of backgrounds with varying levels of experience who have a desire to do meaningful work. We recruit, employ, train, compensate, and promote regardless of race, color, gender, religion, national origin, ancestry, disability, age, veteran status, sexual orientation, or any other characteristic protected by law.</div></div>

Senior Executive Operations Specialist (BOND Support)

Allied Universal

<div>Security Officer Operations Support<h2 class="jobSectionHeader">
Overview</h2>
Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
<h2 class="jobSectionHeader">Job Description</h2> 
As a Security Officer Operations Support in La Marque, TX, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal at a dynamic retail location, where you will monitor and patrol assigned areas, stay visible to help discourage security-related incidents, and provide outstanding customer service and communication. In this people-first role, you will support daily operations with agility, reliability, and innovation while working as part of a team and acting with integrity.
Position Type: Full Time
Pay Rate: $16.00 / Hour
Job Schedule:
DayTimeThur03:30 PM - 09:00 PMFri10:00 AM - 09:00 PMSat10:00 AM - 09:00 PMSun10:00 AM - 09:00 PM
What You'll Do:
<ul><li>Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner.</li>
<li>Conduct regular and random patrols throughout the location and perimeter, with working environments and conditions that may vary by site.</li></ul>
Minimum Requirements:
<ul><li>A guard card or license is preferred.</li>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li></ul>
Why Join Us:
<ul><li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li>
<li>Career Growth: Get paid training and access to career growth opportunities.</li>
<li>Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li>
<li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.</li></ul><h2 class="jobSectionHeader"> 
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
<h2 class="jobSectionHeader">Requisition ID</h2> 
2026-1570402</div>

Security Officer Operations Support

National Football League

<div><div>The NFL Global Security Operations Center (NFL GSOC) at NFL Films in Mt Laurel, New Jersey, is the NFL Security Department's central hub for monitoring, collecting, analyzing, and disseminating intelligence on physical and cyber threats to help decision-makers protect, and resolve threats to NFL interests worldwide, The Operations Coordinator position will assist GSOC personnel with managing and coordinating a range of critical functions, including request intake, investigative support, travel risk management, and project management for security-related initiatives, particularly those supporting major League events domestically and internationally. This role also involves providing support for physical security technology systems and responding to security incidents impacting the League and its stakeholders.

This is a long term hourly contract role with the NFL.

Responsibilities:
<ul><li>Manage the intake, prioritization, and fulfillment of formal and informal requests for research, general inquiries, incident-related information, and analytic support from NFL business units, club and stadium security, and external stakeholders.</li><li>Manage shared email inbox and incident management accounts to ensure timely responses and appropriate information dissemination.</li><li>Monitor and evaluate incoming intelligence and reports from various internal and external sources to identify potential security threats, trends, or incidents requiring further attention.</li><li>Manage and monitor physical security technology systems (including video management, access control, shot detection, camera analytics, mass notification, and incident management systems) for NFL personnel and assets.</li><li>Assist GSOC Management in the preparation of regular performance reports, including the collection and analysis of relevant data.</li><li>Assist in the development and maintenance of GSOC documentation, including distribution lists, product templates, Standard Operating Procedures (SOPs), and policy documents.</li><li>Manage and update databases related to incident tracking, security contacts, and other relevant operational information to ensure data accuracy and accessibility.</li><li>Act as a primary point of contact and liaison between the GSOC and internal departments for security-related requests.</li><li>Conduct open-source intelligence (OSINT) research to gather, analyze, and synthesize publicly available information in support of investigations, risk assessments, and due diligence requests.</li><li>Support the development and execution of the League&rsquo;s Travel Risk Management Program by monitoring global security developments, assessing travel-related risks, and coordinating with stakeholders to ensure employee safety and compliance with travel policies.</li><li>Perform other duties as assigned by GSOC Management or Security Department leadership.</li></ul>
<div>
Required Qualifications: 
 
<ul><li>Excellent written and verbal communication skills, with the ability to develop clear and concise emails, memos, and presentations.</li><li>Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Proven experience conducting thorough research from various sources to support projects and operational needs.</li><li>Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
</li></ul></div>Preferred Qualifications:
<ul><li>Bachelor&rsquo;s degree in a relevant field.</li><li>2-3 years of demonstrable experience in a security operations center, command center, or similar environment. Experience as an administrative assistant or project manager with exposure to security operations will also be considered.</li><li>Experience working with security technology platforms (e.g., video management systems, access control systems, incident management systems).</li></ul>

Other Key Attributes / Talent Characteristics:
<ul><li>Ability to effectively organize workload, manage multiple tasks simultaneously, and meet deadlines, including adapting to changing priorities.</li><li>Proven ability to analyze problems, identify root causes, and implement results-oriented solutions.</li><li>Professional demeanor with excellent interpersonal skills, fostering positive relationships and building rapport with individuals at all levels, both internally and externally.</li><li>Ability to maintain composure and exercise sound judgment under pressure and during critical incidents.</li><li>Ability to work effectively both independently and collaboratively as a strong team player.</li><li>Demonstrated stable employment history and a commitment to consistent performance.</li><li>Ability to adhere to ethical standards and handles sensitive information with discretion and confidentiality.</li><li>Ability to take initiative to identify potential issues and contribute to the development and implementation of effective solutions.</li><li>Meticulousness in handling information, data, and documentation to ensure accuracy and minimize errors.</li><li>Willingness and capacity to quickly learn new technologies, procedures, and security protocols.</li><li>Commitment to providing high-quality support and service to all internal and external stakeholders.</li></ul>

Physical Demands:

No uncommon physical demands are required of this role. Primarily sedentary work involving computer use and standard office activities. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

Travel:

Travel is expected to be minimal outside of specified circumstances such as training opportunities, conferences, or occasional support of off-site League events.

Terms /Expected Hours of Work:

This position is expected to work a standard 40-hour week. However, due to the operational nature of the NFL Global Security Operations Center, occasional accessibility via phone and email during off-hours may be required. Personnel in this role may also be requested to work weekends and at times operate outside of normal business hours to support League games and events.

Salary / Pay Range:

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.</div><div><div> 
Salary
$22 - $30 USD</div></div><div>
Benefits Information 

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:
<ul>
<li>Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.</li>
<li>Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.</li>
<li>Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.</li>
<li>Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.</li>
</ul>
NFL Leadership Attributes:
<ul>
<li>Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.</li>
<li>Execute: We take action with precision, delivering results that drive our goals forward.</li>
<li>Inspire: We motivate others through vision, energy, and a commitment to excellence.</li>
<li>Live Our Values: We embody our core principles in every decision and action.</li>
<li>Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.</li>
<li>Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact</li>
</ul>
WHO YOU ARE:

Talent Attributes: What we expect for our employees:
<ul>
<li>Embody an enthusiastic, proactive can-do attitude</li>
<li>Embrace grit, free from ego or entitlement</li>
<li>Excel as a relationship builder, with the ability to influence</li>
<li>Eager learner, driven by passion rather than just ambition</li>
<li>Encompasses an incredible work ethic with an agile mindset</li></ul></div></div>

Security Operations Associate (External Agency Staff)

Akima

<div>Company Overview: 
Work Where it Matters 
Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At ADM, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance. 
As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

Akima Data Management is looking for a Security Specialist Generalist to work in Alburquerque, NM. To join our team of outstanding professionals, apply today!
Responsibilities:
<ul><li>Serves as a Security Specialist and has experience and knowledge working as a subject matter expert in one or more of the following security disciplines: Industrial Security, Personnel Security, Physical Security, Information Security, Operations Security, Sensitive Compartmented Information (SCI) Security,</li><li>
Responsible for the management, implementation, interpretation, and development of the security program(s). Manages the day-to-day operations of assigned areas and acts as a liaison with higher-level managers, subject matter experts, and customers both within and outside the Agency.
</li><li>Analyzes, plans, advises, and evaluates the development and implementation of policies, procedures, standards, training, and methods for identifying and protecting the information, operations, facilities, and/or personnel of the Agency from unauthorized disclosure, misuse, theft, assault, vandalism, espionage, sabotage, or loss.
</li><li>Conducts security studies, assessments, and surveys and provides recommendations and briefings on policy/position papers relative to the Personnel, Physical, Information, Special Compartmented Information/Special Access Programs, Operations, Industrial, Anti-terrorism/Force Protection, and Information Security programs.</li><li>
Prepares written reports and assessments and makes recommendations for corrective action. Coordinates within the Agency, other US agencies, military services, and state, local, and tribal partners to resolve security concerns and to improve security programs. Ensures security standards are being administered by reviewing and making recommendations regarding existing policies, procedures, and techniques and develops new or modifies existing security policies, processes, and procedures in assigned areas.</li></ul>
Qualifications:
<ul><li>Security Fundamentals professional Certification (SFPC), or the ability to obtain certification within six months of onboarding date.</li><li>
Experience supporting Security related programs with US government.</li><li>
Bachelor&rsquo;s Degree or 10 years military service required.</li><li>
Strong writing and reporting skills, with the demonstrated ability to brief high level customer stakeholders and senior staff.
</li><li>Current Top-Secret Clearance with SCI.</li></ul>
Job ID: 2026-22508 Work Type: On-Site</div>

Security Generalist (PHYSEC)

nLeague

<div>
 
 Job Id: 799504
 
 
 
 
 IT Field Services Support
 
 
 
 
 Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641
 
 
 
 
 Client: IA DOM
 
 
 
 
 Duration: 03+ Months
 
 
 
 
 Job Description
 
 
 
 The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory.
 
 
 
 This is not a remote or hybrid position. On‑site presence is mandatory.
 
 
 
 <ul>
 <li>
 Work location 1200 E Washington St, Mount Pleasant, IA 52641
 </li>
 <li>
 Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.
 </li>
 <li>
 Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.
 
 
 </li>
 </ul>
 The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on‑site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Systems Support
 
 
 
 <ul>
 <li>
 Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.
 </li>
 <li>
 Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
 </li>
 <li>
 Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
 </li>
 <li>
 Support door controls, security cameras, recording systems, and safety equipment technologies.
 </li>
 <li>
 Maintain accurate device and inventory records.
 </li>
 <li>
 Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.
 </li>
 <li>
 Operations &amp; Help Desk
 </li>
 <li>
 Serve as the primary technical contact for MPCF users regarding hardware and software issues.
 </li>
 <li>
 Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.
 </li>
 <li>
 Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
 </li>
 <li>
 Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
 </li>
 <li>
 Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
 </li>
 <li>
 Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.
 
 
 </li>
 </ul>
 
 Project Planning &amp; Implementation
 
 
 
 <ul>
 <li>
 Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
 </li>
 <li>
 Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
 </li>
 <li>
 Apply technical competencies and industry best practices to optimize operational efficiency and productivity.
 
 
 </li>
 </ul>
 
 General Expectations
 
 
 
 <ul>
 <li>
 Graduation from a four-year college or university
 </li>
 <li>
 Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
 </li>
 <li>
 Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
 </li>
 <li>
 Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
 </li>
 <li>
 Conduct data analysis to understand operational needs and implement practical solutions.
 </li>
 <li>
 Participate in training to remain current with emerging technologies.
 </li>
 <li>
 Move, install, and configure computer hardware as required.
 </li>
 </ul>
</div>

IT Field Support Specialist

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