operations supervisor

Radial

<div><div><div><div>Job Title:</div> <div>Operations Supervisor
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<div><div>Job Number:</div> <div>JO-2607-11345</div>
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<div><div>Location (City, State):</div> <div>Shepherdsville, KY</div>
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<div><div>Employee Group:</div> <div>Regular</div>
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<div><div>Shift:</div> <div>Day</div>
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<div><div>Travel:</div> <div>0%</div>
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<div><div>Site Name:</div> <div>Shepherdsville Dist Center</div>
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<div><div>Is Remote Eligible:</div> <div>No</div>
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<div><div>Pay:</div></div><p></p><div><div><div><br>
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<p></p><div><div>The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide high level of service with crucial information to assist with customer expectations.
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<b>Responsibilities:</b>
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Supervise the day-to-day activities/mechanisms in accordance with the SOP&rsquo;s, holding a team of associates accountable to standards of safety, quality, and productivity. Actively contribute to the development of Radial direct reports Manage temporary workforce. Execute on productivity and daily goals through execution to the Radial Operating Model Keep a safe and clean work environment. Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT Responsible for associate level of safety, quality, and productivity performance Solve and respond to daily issues. Plan and coordinate shift activities for areas assigned within the building to ensure adherence to all DC procedures. Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities. Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines. Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution. Implement specific objectives and performance measures for all shift personnel to maximize productivity. Lead fulfillment special projects, as needed. Accountable for achieving production objectives. Monitor all production and personnel statistics and reporting in support of the department operation. Reinforce policy and procedure compliance. Participates in the recruiting and selection process. Conducts performance reviews and implements corrective action as appropriate. Implementing performance improvement plans and disciplinary actions. Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.
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<b>Qualifications:</b>
<ul><li>Prior experience preferred working in eCommerce, cross dock, distribution environment highly preferred.</li>
<li>Strong analytical and problem-solving skills</li>
<li>Proficient in MS Word, Excel, and Power Point</li>
<li>Bilingual English/Spanish desired but not required.</li>
<li>Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.</li>
<li>Strong process improvement skills (ability to develop and implement processes.</li>
<li>Must have demonstrated leadership and strong interpersonal skills</li>
<li>Professional verbal and written communication skills.</li>
<li>College Degree preferred; HS Degree/GED Required</li>
Must be able to lift 50lbs and push or pull carts of up to 100 lbs.<br>
<li>
</li></ul><p><b>Travel:</b></p>
<ul><li>This position is not remote.</li>
<li>No travel is required</li>
</ul><br>
<b>Benefits</b>
<ul><li>Opportunities to develop and explore career advancement</li>
<li>Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding</li>
<li>Family planning coverage, including Fertility &amp; Adoption benefits</li>
<li>401K matching after 6 months with immediate vesting</li>
<li>Generous PTO</li>
<li>Educational assistance and more!</li><br>
</ul><p><br>
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual&rsquo;s status in any other group or class protected by applicable federal, state or local law.
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Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
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We strive to create a welcoming and inclusive workplace where everyone feels respected and valued. Candidates should demonstrate professionalism and a history of building positive, collaborative relationships in the workplace.
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Maintaining trust, honesty, and integrity is essential in our relationships with employees, customers, and the communities we serve. Candidates should have a proven record of adhering to compliance standards, upholding data privacy, confidentiality requirements, and demonstrating honesty in all aspects of their work
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<i>Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</i>
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Want to join an organization with an inclusive work culture? No need to look any further. Apply now!<br>
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#RadialIndeed26
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#LI-Remote<br>
</p><br>
<b>Monday through Friday 8am-4:30pm
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<b>This role will mainly focus on the Returns and Inbound Areas</b></div></div></div></div>

Operations Supervisor

KlS Logistics

<div><p><b>Operations Supervisor - Distribution</b></p><p></p><p><br>
The Operations Supervisor role has a national salary range of $62,500 - $70,000.</p><p>
For roles in California the range is $70,304 - $82,000 and for roles in Washington the range is $80,169 - $82,000.</p><p>
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.<br>
</p><p></p><br>
<p>As an Operations Supervisor at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.</p><p></p><p><br>
With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.</p><p></p><p><br>
Job Description:</p><ul><li>
Lead, motivate and develop a diverse team of frontline associates by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.</li><li>
Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.</li><li>
Monitor key performance indicators (KPIs) and operational metrics to track performance and identify areas of improvement. Provide regular reports and analysis to management, highlighting achievements, challenges, and recommendations for enhancing warehouse operations.</li><li>
Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.</li></ul><p></p><p><br>
Required Education and Experience:</p><ul><li>
Bachelors degree or equivalent experience, preferred.
</li><li>1+ years operations experience in a lead/supervisor/management role, preferred.
</li><li>1+ years logistics industry experience, preferred.
</li><li>Staff management, workload planning, objective setting and organizational skills, preferred.</li></ul><p><br>
</p><p>Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.</p><p>
Our Organization is an equal opportunity employer.</p><p></p><p><b><br>
#LI-Onsite</b></p><br>
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Brand: KLS Logistics
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Address: 8951 N Terryl B Adam St Las Vegas, NV - 89165
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Property Description: 5688 - North Las Vegas NV WERC
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Property Number: 5688</div>

Operations Supervisor - Distribution

ArborMetrics Solutions

<div><p><b>Description</b>
</p><p>We are currently seeking a <b>Regional Operations Supervisor</b> to provide operational leadership and field support across multiple utility vegetation management contracts. This role is designed for a highly adaptable leader who can step into complex operational environments, strengthen safety performance, and drive consistency across projects.<br>
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As a <b>Regional Operations Supervisor</b>, you will serve as a key operational resource for Project Managers, Area Managers, field teams, and Clients&mdash;supporting day-to-day execution, mentoring team members, and helping ensure projects are delivered safely, efficiently, and in alignment with contract requirements and ArborMetrics operational standards.</p><div><b>
WHAT WE OFFER</b><br>
<ul><li>Industry competitive salary</li><li>Company vehicle and fuel card for work purposes</li><li>Day 1 of Employment: Medical, Dental, Vision, Paid Holidays, EAP</li><li>After 3 months: 401(k), Life Insurance, Vacation Accrual, Short- and Long-Term Disability, Paid Maternity Leave, Paid Sick Time.</li><li>Weekly Pay Cycle</li><li>Ongoing leadership development and professional training opportunities</li></ul></div><div><b>
WHAT YOU WILL DO</b><br>
<ul><li>Provide operational leadership and support across multiple regional projects</li><li>Serve as a flexible resource during staffing gaps and peak workloads</li><li>Support onboarding and mobilization of new and existing contracts</li><li>Partner with Project Managers to meet KPIs and client expectations</li><li>Promote a strong safety culture across all work environments</li></ul></div><div><b>
WHAT YOU NEED TO HAVE</b><br>
<ul><li>Bachelor&rsquo;s or Associate&rsquo;s degree in forestry, natural resources, or related field OR 2 years of direct UVM related experience</li><li>Strong safety, leadership, and utility operations background</li><li>Excellent written and verbal communication skills</li><li>Proven problem-solving and decision-making abilities</li><li>Valid driver&rsquo;s license and safe driving record</li></ul></div><div><b>
WHAT WOULD BE AMAZING TO HAVE</b><br>
<ul><li>2+ years of utility operations leadership experience</li></ul></div><ul><li>Knowledge of UVM/IVM practices</li><li>Environmental or regulatory field experience</li><li>ISA Certification is preferred</li></ul><p></p><p><b><br>
Working Environment</b></p><p>
Work with a team and alone; primarily in an outdoor field environment and/or low light conditions; foot patrol of energy corridors in the vicinity of power lines and/or pipelines; remote locations as well as urban, city environment; physical demands and travel from site to site, including: walking/hiking on various surfaces including flat, dry, wet, slippery, rocky, sandy, uneven, rough, unstable, steep terrain, hills and slopes, dense vegetation; exposure to noise, dust, grease, smoke, and all types of weather extremes including snow, ice, fog, humidity, and low and high temperature conditions; exposure to hazardous traffic conditions, domestic and wild animals, insects, and poisonous plants. Other working conditions may include: in a vehicle or limited time in an indoor office.</p><p><b>
Physical</b></p><p>
The employee must have sufficient physical ability and mobility to work in a field environment; to walk up to 10 miles per day, stand, sit, and operate a motor vehicle for prolonged periods of time; to frequently stoop, bend, kneel, crouch, run, crawl, climb, reach, twist, grasp and make repetitive hand, arm and shoulder movement in the performance of daily duties (e.g., forcefully beat down brush); carry, push and/or pull light to heavy amounts of weight, frequently lift up to 10 lbs. and occasionally lift up to 60 lbs. (sandbags); to operate assigned equipment and vehicles; ability to verbally communicate to exchange information with public; ability to see and hear in normal range with or without correction; operate assigned field equipment, including handheld computer, range finder, fyrake, water backpack, shovel, and traffic cone.</p><p><b>
Company Overview</b></p><p>
ArborMetrics (AMS) is a leading provider of vegetation and asset management consulting services to the utility industry. Successful professionals at AMS have come from a variety of backgrounds, including forestry, arboriculture, natural resource management, biology, landscape maintenance, horticulture, nursery management, environmental sciences, geology, agriculture, parks &amp; recreation management, urban forestry, geography, and more.</p><p></p><p><b><br>
Applicants must pass a pre-employment drug test and a criminal background check.</b></p><p><b>
All candidates must possess a valid driver's license and have a good driving record.</b></p><p><b>
AMS is an Equal Opportunity and Affirmative Action Employer. EOE/AA : Minority/Female/ Vets/ Disabled.</b></p><p></p><b><br>
Benefits</b><br>
We offer a competitive range of benefits to support our employees&rsquo; health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.<br>
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<b>Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.</b><br>
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<b>An Equal Opportunity Employer.</b><br>
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<b>Please note:</b><ul><li><i>
All job offers are subject to pre-employment drug screening and a background check.</i></li><li><i>
Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.</i></li></ul><b>
Notice to Agencies:</b> We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.</div>

Regional Operations Supervisor

Greater New Haven Transit District

<p><b>Job Summary</b><br/>We are seeking a dynamic and detail-oriented Transit Operations Supervisor to lead and coordinate daily transit activities within our transportation network. In this role, you will oversee the efficient movement of freight and passengers, ensure compliance with safety and operational standards, and optimize routing and scheduling processes. Your leadership will drive continuous improvement in transit operations, leveraging advanced transportation management systems and analysis skills to meet organizational goals. This position offers an exciting opportunity to influence transportation planning, streamline logistics, and enhance overall service delivery. Schedule will be 2 pm to 11 pm with Sunday and Wednesday off.</p><p><b>Responsibilities</b></p><ul><li>Supervise daily transit operations, including dispatching vehicles and managing driver schedules to ensure timely service delivery.</li><li>Utilize transportation management systems such as Oracle Transportation Management and SyteLine to plan routes, monitor shipments, and optimize fleet utilization.</li><li>Coordinate with freight carriers, 3PL providers (third-party logistics), and shipping &amp; receiving teams to facilitate smooth logistics workflows.</li><li>Monitor GPS and GIS (Geographic Information Systems) data for real-time tracking of vehicles, ensuring adherence to schedules and safety protocols.</li><li>Conduct analysis of operational data to identify efficiencies, troubleshoot issues, and implement process improvements in transportation planning and logistics.</li><li>Oversee fleet management activities including maintenance scheduling, vehicle tracking via GPS, and compliance with safety standards.</li><li>Maintain accurate data entry using multi-line phone systems, AS400, Oracle Transportation Management, and other relevant platforms while ensuring high-quality communication with team members and stakeholders.</li><li>Enforce phone etiquette, professional communication skills, and effective documentation practices across all interactions.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in transportation management, logistics, or related fields with strong analysis skills.</li><li>Familiarity with transportation management systems such as Oracle Transportation Management or SyteLine is highly preferred.</li><li>Knowledge of GIS, GPS tracking technology, dispatching procedures, freight operations, shipping &amp; receiving processes, and fleet management practices.</li><li>Excellent communication skills with the ability to handle multi-line phone systems professionally and maintain clear documentation.</li><li>Strong data entry skills with proficiency in typing speed and accuracy; experience with AS400 or similar enterprise resource planning (ERP) systems is a plus.</li><li>Ability to analyze operational data effectively to support transportation planning decisions.</li><li>Experience working with 3PL providers or in supply chain environments is advantageous.</li><li>Must have Driver Endorsement</li><li>Demonstrated ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced setting. Join us as a Transit Operations Supervisor where your leadership will drive seamless transit solutions! We are committed to fostering an inclusive environment that values innovation, teamwork, and continuous growth&mdash;empowering you to make a meaningful impact every day!</li></ul><p>Pay: $64,480.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Transit Operations Supervisor

HOOD PLYWOOD

<div><div>Do you have manufacturing work experience? Do you have experience with supervising employees in a manufacturing plant or mill? Do you want to join a team of professionals? If you answered yes to these questions, then our <b>Manufacturing Operations Supervisor</b> position at our Plywood mill in <b>Beaumont, MS</b> could be a good fit.</div><div>
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This position offers mentoring from various levels of management throughout the organization. Individuals selected for this position will undergo an education process focusing on the core operational aspects of the business throughout multiple departments and shifts. Hood offers a very interactive and &quot;hands-on&quot; environment in an effort to provide the necessary exposure to become an effective leader in the organization. At Hood Industries, we strive to provide our future leaders with the knowledge, experience, and support to allow them to grow personally as well as professionally and exceed company expectations.</div><div>
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Hood Industries, Inc. is a blend of wood manufacturing and distribution concerns that include plywood and lumber manufacturing plants, and twenty-three specialty wood product distribution operations, located in fifteen states serving the northeast, southeast and southwest United States.</div><div>
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Key Responsibilities:</b></div><div></div><ul><li>
Supervise operations within multiple departments and shifts at the highest practical efficiency. This includes working with employees and management to develop production schedules, budgets, and to coordinate movement of material in and out of the work area. Resolve operating, scheduling, and production issues as needed.</li><li>
Work with other department supervisors to ensure operations meet quality standards and product specifications.</li><li>
Work with other department supervisors to ensure machinery, equipment, and work areas are maintained properly. Work with maintenance to coordinate preventative maintenance, expedite repairs, and schedule equipment updates, additions, and/or replacements.</li><li>
Work with other department supervisors to ensure work is carried out in a safe manner and that all areas are free of work hazards. Ensure that company safety policies and practices are followed by employees. Set personal example by observing all safe work practices and participate in safety checks, audits, and investigations.</li><li>
Participate in new hire orientations, employee training, ongoing coaching, and reinforcement to employees. Observe and apply all Hood human resources, safety, and related policies.</li><li>
Participate in creating required operating reports (e.g. work hours, production levels, quality testing, etc.). Participate in maintaining appropriate and required operating, regulatory, and human resources records, including attendance logs via KRONOS, preventative and corrective maintenance via Guardian, and production reports via Lumber Trax.</li></ul><div><b>
What you bring to the team:</b></div><div></div><ul><li>
Excellent interpersonal and communication skills.</li><li>
Strong leadership, excelling in teamwork.</li><li>
Excellent technical aptitude.</li><li>
Good knowledge of plant processes.</li><li>
Good judgement with the ability to make timely and sound decisions.</li><li>
Proven safety and quality record.</li></ul><div><b>
Education/Qualifications:</b></div><div></div><ul><li>
High school diploma or equivalent required. Associate&rsquo;s degree is a plus.</li><li>
Previous manufacturing experience required. Prior wood products experience preferred.</li><li>
1-2 years of supervisory or team lead experience.</li><li>
Knowledge of Internet, Excel, and Word.</li><li>
General knowledge of OSHA standards.</li><li>
Ability to work with a diverse workforce.</li><li>
Must be able to work multiple shifts and weekends.</li></ul><div><b>
Salary Range: $54,000 - $80,000</b></div><div></div><div><b>
Additional Information:</b></div><div>
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Employee benefits including medical, employee assistance program, dental, vision, cancer, flexible spending account, life, 401k, LTD, available first of the month following completion of one month of continuous full-time employment.</div><div>
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Hood Industries requires that applicants consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.</div><div>
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An Equal Opportunity Employer</div></div>

Manufacturing Operations Supervisor (F&S)

Kohl's

<div><p><b>About the Role</b></p><p>
In this role, you will be the expert in store operational processes, supervising store operations while working alongside and leading associates to deliver excellent customer service and operational efficiency. You will teach, coach, develop and supervise associates while completing all operational processes focused on consistent execution and operational efficiency.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Execute sound operational processes including freight unload, receiving, processing product, stockroom management and omni channel fulfillment</p></li><li><p>
Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices</p></li><li><p>
Maintain appropriate levels of product on the sales floor by processing incoming freight, managing an accurate stockroom and directing floor replenishment as necessary based on sell through and seasonal changes</p></li><li><p>
Support the training processes for new hires on the operations team, ensuring associates are skilled on process best practices, proper inventory procedures, productivity standards and how to leverage Kohl&rsquo;s tools and resources</p></li><li><p>
Support and partner with the merchandising team in store on merchandising incoming product, ensuring partnership on product placement and brand standards</p></li></ul><p></p><p><i>
All Supervisor roles at Kohl&rsquo;s are responsible for:</i></p><ul><li><p>
Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture</p></li><li><p>
Exercising good judgment; taking appropriate partners as needed</p></li><li><p>
Modeling, guiding and providing direction to associates</p></li><li><p>
Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues</p></li><li><p>
Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing</p></li><li><p>
Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention</p></li><li><p>
Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty</p></li><li><p>
Use key performance indicators (KPIs) to make informed business decisions that drive overall store results</p></li><li><p>
Accomplishing multiple tasks within established timeframes</p></li><li><p>
Training, monitoring and reinforcing company policies, procedures, standards and guidelines</p></li><li><p>
Maintaining adherence to company safety policies for the safety of all associates and customers</p></li><li><p>
Key holder responsibilities include opening and closing store processes, and providing direction to associates</p></li><li><p>
Other responsibilities as assigned</p></li></ul><p></p><p><b>
What Skills You Have</b></p><p>
Required</p><ul><li><p>
Must be at least 18 years of age or older</p></li><li><p>
Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals</p></li><li><p>
Strong verbal/written communication and interpersonal skills</p></li><li><p>
Flexible availability, including days, nights, weekends, and holidays</p></li></ul><p>
Preferred</p><ul><li><p>
2 years experience in retail or similar industry</p></li></ul><br>
Pay Range: $23.50 - $36.45<p><br>
Kohl&rsquo;s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH &amp; WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS &amp; RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl&rsquo;s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).</p></div>

Full-Time Stockroom Operations Supervisor

JetBlue

<p></p><div><div><b>Position Title: Supervisor, Ground Operations</b></div><div><b><br>
</b></div><div><b>Position Summary</b></div><div>
The Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves Airports crewmembers as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards.</div><br>
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The Ground Operations Supervisor is a leadership role, directly overseeing and supporting crewmembers responsible for the execution of JetBlue&rsquo;s Ground Operation.
</li><li>The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning and ensuring the safe operation of all aircraft.</li></ul><div></div><p><b><br>
Essential Responsibilities</b></p>
Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) <ul><li>- responsible for meeting federal and local requirements.</li><li>
Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue. Responsible for resolving and handling escalated issues with customers and/or crewmembers.
</li><li>Supports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
</li><li>Briefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.</li><li>
Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.</li><li>
Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.</li><li>
Directs and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.</li><li>
Obtains and stays current on Airport and/or Ground Operations qualifications, as required.</li><li>
Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
</li><li>Partners with JetBlue University (JBU) including the JBU Field Educator to ensure effective training that leads to successful customer interactions and upholds safety standards.</li><li>
Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign crewmembers to all applicable areas as needed.</li><li>
Required to fulfill frontline duties and assist in supporting Frontline crewmembers as needed.
</li><li>Administrative support may be assigned, depending on station size.</li><li>
Other duties as assigned, including special projects.</li></ul><div></div><p><b><br>
Minimum Experience and Qualifications:
</b></p><ul><li>High School Diploma or General Education Development (GED) Diploma
</li><li>Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience</li><li>
Able to stand continuously up to four (4) hours at a time
</li><li>Proficient in written and verbal English</li><li>
Ability to handle confidential information with professionalism and diplomacy</li><li>
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li><li>
Ability to perform under pressure and fixed time constraints</li><li>
Proficient knowledge in Microsoft office
</li><li>Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements</li><li>
Able to work with various forms of payment (cash, credit cards, travelers checks, etc)</li><li>
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li><li>
Depending on location, may need to acquire and maintain a United States Customs Clearance</li><li>
Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways&rsquo; insurance standards</li><li>
Available for occasional overnight travel (10%)</li><li>
Must pass a pre-employment drug test</li><li>
Must be legally eligible to work in the country in which the position is located</li><li>
Authorization to work in the US is required, this position is not eligible for visa sponsorship</li><li>
For internal candidates, good standing in attendance performance and safety</li></ul><div></div><p><b><br>
Preferred Experience and Qualifications:</b></p><ul><li>
Outstanding leadership capabilities, with ability to lead, train and motivate
</li><li>One (1) year of leadership or Supervision experience, preferably in the Airline industry</li><li>
Knowledgeable in Airport Operations and/or Ground Operations</li><li>
Knowledgeable in Sabre and Movement Control Web</li><li>
Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), Ground Security Coordinator (GSC)</li><li>
Excellent time management and prioritization skills</li></ul><ul><li>
Excellent Customer service skills</li><li>
Ability to think creatively</li><li>
Bilingual skills</li></ul><div></div><p><b><br>
Crewmember Expectations:
</b></p><ul><li>Regular attendance and punctuality</li><li>
Potential need to work flexible hours and be available to respond on short-notice</li><li>
Able to maintain a professional appearance</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft</li><li>
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun</li><li>
Promote JetBlue&rsquo;s #1 value of safety as a Safety Ambassador, supporting JetBlue&rsquo;s Safety Management System (SMS) components, Safety Policy and behavioral standards</li><li>
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue&rsquo;s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))</li><li>
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls</li><li>
Uphold JetBlue&rsquo;s safety performance metric goals and understand how they relate to their duties and responsibilities</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div><p><b><br>
Equipment Operation:</b>
</p><ul><li>Computer and other office equipment</li><li>
Jet bridge and/or airstairs operation</li><li>
Public Address System</li><li>
Ground service equipment (GSE), hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary (Ground Operations crewmembers)</li><li>
Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)</li><li>
Free-standing computer kiosks used to identify and process customer reservations</li><li>
Bag Scanners</li><li>
Duty Phone</li></ul><div><b><br>
</b></div><p><b>Work Environment:
</b></p><ul><li>Airport environment</li><li>
Subject to weather and elevated noise levels within airports</li><li>
Ability to stand for an extended period of time</li><li>
Required to do shift work and irregular hours due to irregular operations</li></ul><div></div><p><b><br>
Physical Effort:
</b></p><ul><li>Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.</li></ul><div></div><p><b><br>
Compensation:
</b></p><ul><li>The base pay range for this position is between $66,300 and $88,000 per year. Base pay is one component of JetBlue&rsquo;s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li></ul></div>

Supervisor Ground Operations

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