operations supervisor

One Imperium

The Operations Supervisor is responsible for overseeing and coordinating the day-to-day operational activities to ensure smooth workflow, efficiency, and compliance with company standards. This role requires strong leadership, organizational, and problem-solving skills to manage staff and support overall business objectives.Key Responsibilities:<ul><li>Supervise and coordinate daily operations within the assigned department or facility.</li><li>Ensure staff follow company policies, procedures, and safety standards.</li><li>Assign tasks, monitor performance, and provide coaching or training when necessary.</li><li>Maintain high standards of customer service and address client concerns effectively.</li><li>Monitor inventory, equipment, and resources to ensure smooth operations.</li><li>Collaborate with management to implement process improvements and achieve operational goals.</li><li>Prepare reports on operational performance, staff productivity, and compliance.</li><li>Support recruitment, onboarding, and development of team members.</li><li>Enforce health, safety, and regulatory compliance.</li></ul>Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Proven experience in operations or supervisory roles.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and organizational abilities.</li><li>Ability to multitask, prioritize, and solve problems effectively.</li><li>Proficiency in MS Office and operational management tools.</li></ul>Job Type: Full-time

Operations Supervisor

Aggreko

<div>
 We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we&rsquo;re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.
 
 
 We are looking to hire an
 
 Operations Supervisor
 
 who will lead and manage a team to carry out production builds and maintenance tasks efficiently, safely, and in accordance with the planned schedule.
 
 
 
 Why Join Aggreko?
 
 
 
 <ul>
 <li>
 Role to be based in Jebel Ali, Dubai, UAE
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 Annual bonus program
 </li>
 <li>
 Industry-leading benefit plans including medical insurance
 </li>
 <li>
 Continuous training and development with career growth opportunities
 </li>
 <li>
 Safety-focused culture
 
 
 </li>
 </ul>
 
 Role Overview:
 
 Reporting to the Service manager, T
 
 he Operations Supervisor is responsible for overseeing and managing daily operations across multiple departments to ensure smooth and efficient workflows
 
 . This role involves leading and developing teams, implementing policies, monitoring performance, and collaborating with other departments to achieve organizational goals.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Supervise daily site operations to ensure productivity and safety.
 </li>
 <li>
 Ensure equipment maintenance, timely repairs, and adherence to production schedules.
 </li>
 <li>
 Prioritize safety and compliance with company policies, standards, processes, and procedures.
 </li>
 <li>
 Identify production bottlenecks or operational issues and implement effective solutions.
 </li>
 <li>
 Review and develop operations documentation to support continuous improvement.
 </li>
 <li>
 Develop the skills and capabilities of technicians through coaching and training.
 </li>
 <li>
 Ensure strict adherence to safety practices and quality standards.
 </li>
 <li>
 Drive operational efficiency through continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 You&rsquo;ll Have The Following Skills And Experience
 
 
 
 <ul>
 <li>
 Experienced in leading a team in a workshop or factory-based environment
 </li>
 <li>
 Technically Competent, preferably within Power Generation Environment
 </li>
 <li>
 Holds themselves and others to account
 </li>
 <li>
 Capable of defining, setting and improving standards
 </li>
 <li>
 Well organized, able to handle multi tasks in a controlled manner.
 
 
 </li>
 </ul>
 Find out more and apply now.
 
 
 
 Bring your energy. Grow your career.
 
 
 
 
 Equal employment opportunity
 
 
 
 We welcome people from different backgrounds and cultures, and respect people&rsquo;s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that&rsquo;s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.
 
 
 We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
 
</div>

Menzies Aviation

<div>Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

Responsible for the day to day supervision and coordination of the Operations Department. To lead by example whilst maintaining Health &amp; Safety standards and excellent working practices in line with Company policy. 


What you will be doing
<ul>
<li>Day to day allocation and coordination of flights as per skills required, ensuring disruption is considered</li>
<li>Ensure rostering is done as per operational requirement by considering allocation management.</li>
<li>Customer liaison and dissemination of information regarding arriving and departing of flights</li>
<li>Ensure all airline operational requirements are met such as requesting flight plans, movement / delay messages are sent, airline systems are updated and referred to and the monitoring progress of live flights is undertaken.</li>
<li>Manage the recording and billing for Airline Customers &ndash; RSMS</li>
<li>Ensure all flight files are checked and compiled properly</li>
<li>Involvement in staff development reviews and training</li>
<li>Ensure any delays incurred by the Company and occurrences are reported to the Operations Manager</li>
<li>Represent the Company in a professional manner at all times</li>
<li>Monitor uniform standards</li>
<li>Reporting of sickness absence</li>
<li>Ensure any station delay is discussed with the relevant Manager before sending departure movements</li>
<li>Ensure all operational messages (pre &amp; post- flight) are sent as per airlines requirement.</li>
<li>Ensure all trip file documents are filed in the respective airline folder as per checklist provided.</li>
<li>Ensure manual load sheets are produced as per regulatory/airline requirements.</li>
<li>Ensure all changes to the daily mayfly and the aircraft allocations are communicated and updated in the appropriate networks</li>
<li>Liaise with Airline Customers, Airport Authorities and Third Parties</li>
<li>Ensure appropriate and accurate reporting of all accidents and incidents incurred whilst on shift</li>
<li>Be familiar with all Company and Airline Ground Handling Manuals</li>
<li>Ensure all staff fully comply with Company Safety &amp; Security Policies and Standards</li>
<li>Delegation of planning and office duties to Dispatchers</li>
<li>Ensure safety is never comprised whilst fully complying with The Health &amp; Safety at Work Act 1984 and Revisions</li>
<li>Any other reasonable duty as requested.</li>
</ul>
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.

What we are looking for
<ul>
<li>Thorough knowledge of dispatch and weight and balance</li>
<li>Ability to support, coach and motivate your team</li>
<li>Ability to perform to an excellent standard in a pressured environment and to tight deadlines</li>
<li>Possess a thorough knowledge of ICAA Regulations, Health &amp; Safety at Work Act and other compliances required</li>
</ul><ul><li>Have exceptional communication skills, be driven and self-motivated.</li>
</ul>
Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now! the deadline to receive applications is 23 Septmber 2025.</div>

e& CX Solutions Egypt

<div>
 
 The Operations Supervisor is responsible for overseeing daily operations within the BPO team, ensuring service delivery meets client expectations and internal KPIs. This role involves managing frontline staff, optimizing workflows, and driving performance improvements across customer service, technical support, or back-office functions.
 
 
 🎯
 
 Key Responsibilities:
 
 
 
 Team Management &amp; Leadership
 
 <ul>
 <li>
 Supervise and support a team of agents across shifts to ensure consistent performance
 </li>
 <li>
 Conduct regular coaching, feedback sessions, and performance evaluations
 </li>
 <li>
 Manage scheduling, attendance, and adherence to workforce plans
 </li>
 </ul>
 
 Operational Excellence
 
 <ul>
 <li>
 Monitor real-time operations and ensure SLA compliance
 </li>
 <li>
 Identify process gaps and implement corrective actions
 </li>
 <li>
 Collaborate with Quality and Training teams to maintain service standards
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 <ul>
 <li>
 Track and report key performance indicators (KPIs) such as AHT, CSAT, FCR, and productivity
 </li>
 <li>
 Analyze trends and provide actionable insights to improve efficiency
 </li>
 <li>
 Prepare daily/weekly/monthly performance reports for management
 </li>
 </ul>
 
 Client &amp; Stakeholder Coordination
 
 <ul>
 <li>
 Act as a point of contact for client escalations and operational updates
 </li>
 <li>
 Participate in client calls, reviews, and calibration sessions
 </li>
 <li>
 Ensure alignment with client expectations and contractual obligations
 </li>
 </ul>
 
 Compliance &amp; Process Improvement
 
 <ul>
 <li>
 Ensure adherence to company policies, data security, and compliance standards
 </li>
 <li>
 Drive continuous improvement initiatives and contribute to operational innovation
 </li>
 <li>
 Support implementation of new tools, technologies, and workflows
 </li>
 </ul>
 
 
</div>

Operations Supervisor - BPO

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 <ul>
 <li>
 Responsible for team building by ensuring maximum productivity while maintaining high quality service standards with developing a responsible team to take challenges.
 </li>
 <li>
 Performance management by monitoring key performance indicators to measure productivity &amp; effectiveness of operations with RCA of any issues.
 </li>
 <li>
 Analyzing the ground issues, doing root cause analysis and presenting the data to reporting managers and stakeholders
 </li>
 <li>
 Act as a POC during daily dept meetings for reviewing the performances
 </li>
 <li>
 Ownership for the entire order fulfillment cycle and managing timely transfers and inbounding of regular stock.
 </li>
 <li>
 Cross-functionally coordinating and collaborating across different teams within noon (logistics, vendors, planning, supply chain team, Training, Human resources)
 </li>
 <li>
 Able to lead, motivate and develop a team operative within fulfillment operations, ensuring that the highest standards are being achieved in all areas for all staff. This will include performance, disciplinary and absence management
 </li>
 <li>
 Reports &amp; statistics Ensure timely correspondence, reports, statistics related to the daily warehouse operations are shared across at all levels
 </li>
 <li>
 Flexibility to work in a rotational shifts
 </li>
 <li>
 Self motivated, and able to keep the team motivated at all times and under challenging situations.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, Masters in Supply chain / Logistics or in a similar role
 </li>
 <li>
 Minimum 3 - 4 years of experience in E-commerce / Warehousing or in a related field
 </li>
 <li>
 Ability to write, speak and present effectively and persuasively.
 </li>
 <li>
 Creative and analytical problem solver with a strong desire to constantly grow and evolve
 </li>
 <li>
 Capable of delivering results in a fast-paced, multi-tasked, High energetic, dynamic environment.
 </li>
 <li>
 Should be familiar with MS office tools like Excel, PowerPoint, Google drives for analyzing and publishing daily reports
 </li>
 <li>
 Willingness to relocate to various Emirates within the UAE is required.
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

ibex. Pakistan

<div>
 
 
 Job Purpose:
 
 
 
 Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
 </li>
 <li>
 To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
 </li>
 <li>
 To speak in an accent that is fully understood and appreciated by the consumer.
 </li>
 <li>
 To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
 </li>
 <li>
 To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
 </li>
 <li>
 Team member&rsquo;s development through additional training and goal setting as identified.
 </li>
 <li>
 To make sure that the employees are following the schedule properly.
 </li>
 <li>
 Maintain accurate agent performance stats and reports.
 </li>
 <li>
 To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
 </li>
 <li>
 To improve and facilitate team work and coordination through effective communication within the team.
 </li>
 <li>
 Proficient in the use of Microsoft Office Suite..
 </li>
 <li>
 Other related job responsibilities as assigned by Contact Center Manager.
 </li>
 </ul>
 
 
 
 
 
 Knowledge of Processes:
 
 
 <ul>
 <li>
 Case Handling
 </li>
 <li>
 Call backs
 </li>
 <li>
 Escalations Handling
 </li>
 <li>
 Forwarding
 </li>
 <li>
 Reporting / Data Logging
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Specifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Minimum 2 years of Call Center/Customer Support experience at supervisory level and team management
 </li>
 <li>
 Excellent communication to cater international customers
 </li>
 <li>
 Teamwork, discipline, and time management.
 </li>
 <li>
 Analytical Skills
 </li>
 <li>
 Excellent management and leadership skills
 </li>
 <li>
 Coaching Skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good in Microsoft Office (Excel &amp; Power Point)
 </li>
 <li>
 Flexible and adaptable
 </li>
 </ul>
</div>

Lowe's Home Improvement

<div>The Branch Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently, and effectively as it moves through the facility. The Operations Supervisor is a key member of the leadership team, coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. This role maintains a safe working environment and builds a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving, picking (order-fill), shipping product or other supporting tasks. The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility&rsquo;s key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates<div>
Essential Functions: 
 
Operational Excellence 
<ul><li>Monitors the flow of inventory in the facility frequently throughout the day, making adjustments to team assignments as needed.</li><li>Identifies and resolves equipment issues</li><li>Identifies and assists in implementing process improvements or new processes launched from corporate</li><li>Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks</li><li>Ensures all associates comprehend and execute safety work practices by performing regular safety observations and having regular safety discussions; identifies and resolves safety issues including those escalated from associates</li><li>Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents; completes accident reports for associate injuries</li></ul> 
Team Leadership 
<ul><li>Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations</li><li>Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback</li><li>Conducts team huddle, including safety topics, upcoming events and demand for the day</li><li>Works with associates to build a work environment of engagement and inclusion</li><li>Makes recommendations in the candidate selection process for nonexempt roles</li><li>Helps associates on the team transition through change</li><li>Leads the onboarding and training process for associates</li><li>Communicates and builds partnerships with cross functional teams</li></ul> 
Manager-on-Duty (as scheduled) 
<ul><li>Providing full leadership over the branch, which includes but is not limited to resolving associate concerns, addressing customer needs, maintaining a safe work environment</li><li>Regularly walks the branch, observing associates working safely and meeting production guidelines</li><li>Responsible for executing opening and closing procedures</li><li>Validates associates are working safe and free of clutter</li><li>Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities) to appropriate non-MOD leaders</li></ul> 
Requirements: 
<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field (or equivalent experience in distribution center/warehouse operations or related area)</li><li>Minimum of 6 months experience providing direction or supervision to teams (with or without direct report</li></ul>
responsibility) and providing feedback 
<ul><li>Experience supporting or participating in the process of training, mentoring, and developing associates</li><li>Basic math and reading comprehension skills</li><li>Basic computer skills, including working knowledge of Microsoft Office</li><li>Proven record of complying with safety requirements</li></ul> 
Preferences: 
<ul><li>Experience building a culture of safety among subordinates and peers</li><li>Experience working with and communicating to next level leadership</li><li>Experience with software applications such as Microsoft Office and/or a Warehouse Management System</li><li>Bi-lingual skills, if applicable to the facility</li></ul></div>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

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