operations support analyst

Citi

<div><p>The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)</li><li>
Provide regular status updates for all project participants and create presentations for steering committee updates</li><li>
Work with various Legal &amp; Compliance teams to obtain sign-off on all regulatory business requirements</li><li>
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements</li><li>
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments</li><li>
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Previous relevant experience preferred</li><li>
Proficient in Microsoft Office</li><li>
General knowledge of client reporting across the industry and our competitors</li><li>
Working knowledge of SQL environments and database queries</li><li>
Proven organization and time management skills</li><li>
Demonstrated problem-solving and decision-making skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s degree/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Operations - Core<p>
-</p><p><b>
Job Family:</b></p>
Operations Support<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Ops Support Analyst – Financial Investigations

WinIt America Inc

<p><b>Company Description</b></p><p>WINIT Information Technology Co. is an integrated supply chain solutions provider for cross-border e-commerce, with warehouses in China, United States, Britain, Germany, and Australia, and more than 700 employees worldwide. The company provides logistics, financing, and information services to its clients.</p><p><b>Location:</b></p><p><b>Hebron, KY</b></p><p><b>Benefit</b></p><p>H1B sponsor, Matching 401K contributions, Paid time off, Health insurance, Dental, Vision, Relocation Allowance, Regular team building</p><p><b>Overview</b></p><p>This is a full-time on-site role for an Operations Analyst. The Operations Analyst will be responsible for planing, arranging, and allocating manpower and material resources reasonably based on business requirements and predictive analysis to ensure that the warehouse achieves overall operational targets.</p><p><b>What you&rsquo;ll be doing</b></p><ul><li>Analyze workforce capacity and operational capabilities, and optimize process design, empowering on-site personnel to implement the procedures.</li><li>Lead the warehouse team in continuously optimizing processes, improving efficiency, managing operational costs, and ensuring the achievement of warehouse operation KPIs.</li><li>Create training materials that can be used to enhance the skills/efficiency of company employees.</li><li>Responsible for monitoring standard procedures, ensuring a continuous reduction in warehouse anomalies, and guaranteeing service quality.</li><li>Assist the regional operations manager in warehouse planning, seeking partners and suppliers, and completing warehouse openings according to the plan.</li></ul><p><b>We're looking for someone who has:</b></p><ul><li>Bachelor degree or above, major in <b>supply chain management, business analysis, engineering management, mechanical engineering, electrical automation, mathematics and statistics</b></li><li>Understand the operation mode of overseas warehouses, management planning and processes are preferred</li><li>Proficiency in Chinese is preferred</li></ul><p>&#32844;&#20301;&#31867;&#22411;&#65306;&#20840;&#32844;</p><p>&#34218;&#36164;&#65306; $20.00&#33267;$25.00&#65288;&#27599;&#23567;&#26102; &#65289;</p><p>Work Location: &#29616;&#22330;&#21150;&#20844;</p>

Operations Analyst (Mandarin Required)

Sopra Steria

<div><p>OIC Support Analyst</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Job Title: Oracle Integration Cloud (OIC) Support Analyst</b></p><p><b>
Job Type: Full-time
</b></p><p><b>Experience Required: </b>3&ndash;6 years in Oracle Integration Support or relevant role</p><p><b>
Job Summary:</b></p><p>
We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams.<br>
</p><p><b>Key Responsibilities:</b></p><ul><li>
Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows).</li><li>
Investigate and resolve integration failures and performance issues.</li><li>
Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues.</li><li>
Analyze error logs, OIC flows, and REST/SOAP message payloads to pinpoint root causes.</li><li>
Handle incidents, service requests, and change requests related to OIC.</li><li>
Perform routine health checks, log analysis, and ensure smooth daily operations.</li><li>
Manage and update incident records in ITSM tools like ServiceNow or Topdesk.</li><li>
Develop documentation, including runbooks, troubleshooting guides, and FAQs.</li><li>
Collaborate with developers to deploy integration fixes and enhancements.</li><li>
Ensure compliance with SLAs and change management protocols.</li></ul><p></p><p><b><br>
Required Skills:</b></p><ul><li>
Strong hands-on experience with Oracle Integration Cloud (OIC).</li><li>
Understanding of integration patterns, OIC, REST/SOAP APIs, XSLT mappings, FTP, and file-based integrations.</li><li>
Experience with Oracle Fusion, Web Services, and Cloud Adapters (ERP, HCM, REST, SOAP, etc.).</li><li>
Knowledge of Oracle Fusion Applications (ERP, HCM, SCM, etc.).</li><li>
Ability to analyze and debug integration errors using logs and payloads.</li><li>
Familiarity with ITIL processes (Incident, Change, Problem Management).</li>
Strong problem-solving skills and attention to detail.<br>
<li>
</li></ul><p><b>Preferred Skills:</b></p><ul><li>
Experience with Oracle Visual Builder, OCI, or Process Automation tools.</li><li>
Knowledge of monitoring tools (e.g., OCI Monitoring, Log Analytics).</li><li>
Familiarity with Agile/Scrum methodologies.</li>
Certification in Oracle Integration Cloud or related technologies.<br>
<li>
</li></ul><p><b>Education:</b></p><p>
Bachelor&rsquo;s degree in computer science (B.Tech), Information Technology, or a related field.</p><p>
Oracle certifications (preferred but not mandatory).</p><ul><li><b>
ITIL/Service Management</b></li><li>
Knowledge of <b>Incident, Problem, Change, and Event Management</b>.</li><li>
Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.).</li><li><b>
Soft Skills</b></li><li>
Strong communication and coordination abilities.</li><li>
Analytical and proactive problem-solving skills.</li><li><b>
Ability to work in 24x7 support model / rotational shifts (if required)</b></li><li>
Strong interpersonal and communication skills both verbal and written.</li><li>
Ability to work independently and within a team environment.</li><li>
Proactive and customer-focused mindset.</li><li>
Effective time management and ability to prioritize tasks in a dynamic environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><div>
B.E./ B.Tech./ BCom/MBA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p><b>
Shift Timing : UK Shift ( 12:30 to 9:30 PM &amp; 1:30 to 10:30 PM)</b></p><div></div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

OIC Support Analyst

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 People Experience &amp; Operations Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration.
 <br/>
 <br/>
 The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site.
 <br/>
 <br/>
 The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population.
 <br/>
 <br/>
 Being part of the Global People Experience &amp; Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools.
 <br/>
 <br/>
 The role is also expected to activate launches and change
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Activate Talent Management agenda in location. Examples:
  </li>
  <li>
   Diversity, health and wellness initiatives, campaigns &amp; roadshows: women day, health check educational &amp; awareness sessions&hellip; etc including vendor management.
  </li>
  <li>
   Face to face rewards and recognition celebratory events
  </li>
  <li>
   Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, Performance Review Tool education to employees and supervisors&hellip;etc)
  </li>
  <li>
   Organization Health Survey (OHS) survey communication cascade on site through digital signage and progress reporting and participation encouragement.
  </li>
  <li>
   Activate Learning agenda:
  </li>
  <li>
   Manage logistic related to venue booking, meeting rooms readiness, catering&hellip;etc.
  </li>
  <li>
   Deliver, follow through and track Talent Management /compliance &amp; ethics face to face training sessions.
  </li>
  <li>
   Handle site government inspection:
  </li>
  <li>
   Maintains legally required documentation and runs periodic audits.
  </li>
  <li>
   Maintains updated health certificates.
  </li>
  <li>
   Answers queries &amp; requests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 - 3 years of experience, preferably with HR Operations experience.
  </li>
  <li>
   Customer Orientation.
  </li>
  <li>
   Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces.
  </li>
  <li>
   Experience or understating of People Experience/Shared Services environment.
  </li>
  <li>
   Change management and agility.
  </li>
  <li>
   Must possess strong influencing skills.
  </li>
  <li>
   Demonstrated track record of strong service delivery
  </li>
 </ul>
</div>


People Experience and Operations Assistant Analyst

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 People Experience &amp; Operations Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration.
 <br/>
 <br/>
 The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site.
 <br/>
 <br/>
 The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population.
 <br/>
 <br/>
 Being part of the Global People Experience &amp; Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools.
 <br/>
 <br/>
 The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: RPAs - iCIMS - myservices - Frontline MSTeams ) as well as on-site maintenance to FL kiosks.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Activate Talent Management agenda in location. Examples:
  </li>
  <li>
   Diversity, health and wellness initiatives, campaigns &amp; roadshows: women day, health check educational &amp; awareness sessions&hellip; etc including vendor management.
  </li>
  <li>
   Face to face rewards and recognition celebratory events
  </li>
  <li>
   Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, Performance Review Tool education to employees and supervisors&hellip;etc)
  </li>
  <li>
   Organization Health Survey (OHS) survey communication cascade on site through digital signage and progress reporting and participation encouragement.
  </li>
  <li>
   Activate Learning agenda:
  </li>
  <li>
   Manage logistic related to venue booking, meeting rooms readiness, catering&hellip;etc.
  </li>
  <li>
   Deliver, follow through and track Talent Management /compliance &amp; ethics face to face training sessions.
  </li>
  <li>
   Handle site government inspection:
  </li>
  <li>
   Maintains legally required documentation and runs periodic audits.
  </li>
  <li>
   Maintains updated health certificates.
  </li>
  <li>
   Answers queries &amp; requests related to government officials visits and reports outcome to legal team.
  </li>
  <li>
   Employment contract management/renewal/ termination&hellip;etc., and employee acknowledgement through wet signature
  </li>
  <li>
   Onboarding: Hiring documents physical receipt as well as getting needed wet signatures on site. New employee site Walk through, and completion of business tools receipt from relevant departments. Follow through with Hiring manager tasks.
  </li>
  <li>
   Support HR systems through:
  </li>
  <li>
   Training employees /new hires on PepsiCo tools
  </li>
  <li>
   Identify RCA for low adoption of relevant tools (myservices, iCIMS, MS Teams, reward and recognition platform &hellip; etc.), and works across stakeholders to drive better utilization.
  </li>
  <li>
   Maintains digital hubs/kiosks location on ground, and ensures they are effectively running.
  </li>
  <li>
   Running periodic audits to ensure compliance with different law and government rules.
  </li>
  <li>
   Communicate all Employee Relations, Compliance &amp; Ethics and Legal verdicts coming out of internal investigations with staff population. Get employee acknowledgement through wet signature and captures on the relevant systems.
  </li>
  <li>
   Manage frontline communication on MS Teams including creating and updating group participants, tracking adoption, and identifying low adoption route causes and action plans, HR content posting, &hellip;etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 - 3 years of experience, preferably with HR Operations experience.
  </li>
  <li>
   Customer orientation.
  </li>
  <li>
   Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces.
  </li>
  <li>
   Experience or understating of People Experience/Shared Services environment.
  </li>
  <li>
   Change management and agility.
  </li>
  <li>
   Must possess strong influencing skills.
  </li>
  <li>
   Demonstrated track record of strong service delivery.
  </li>
 </ul>
</div>


Ideagen

<div>About Us:
<p></p><p><b>
Location - Hyderabad, India</b></p><p></p><p><b><br>
Department - Finance Operations</b></p><p></p><p><b><br>
Level - Executive</b></p><p></p><p><b><br>
Working Pattern - Work from office.</b></p><p></p><p><b><br>
Benefits - </b><b>Benefits at Ideagen</b></p><p></p><p><b><br>
DEI - </b><b>DEI strategy</b></p><p></p><p><b><br>
Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!</b></p><p></p><p><br>
Ideagen is seeking a detail-oriented and proactive SOP Analyst to manage the end-to-end Sales Order Processing and Invoicing functions. This role is critical to ensuring accurate and timely billing for our software products and services. The ideal candidate will collaborate closely with Sales and Customer Success teams, resolve billing issues, and ensure compliance with tax and legal regulations.</p>
Responsibilities:
<div><ul><li>Manage quotes and sales orders to facilitate accurate customer billing.</li><li>
Generate and issue invoices in line with contractual terms.</li><li>
Collaborate with Sales and Customer Success teams to ensure timely invoicing.</li><li>
Investigate and resolve billing discrepancies and disputes.</li><li>
Ensure compliance with applicable tax and legal invoicing requirements.</li><li>
Provide support to the Finance team as needed.</li></ul></div>
Skills and Experience:
<ul><li>Proven experience in a finance-related role.</li><li>
Should have 3-5 years of relevant experience in billing and invoicing processes.</li><li>
Hands-on experience with tools such as NetSuite, Zuora, and Salesforce.</li><li>
Proficient in accounting software and Microsoft Office applications.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work independently and collaboratively.</li></ul><p></p><div><p><b><br>
Personal Attributes:</b></p></div><p></p><div><br>
<ul><li>
High attention to detail</li><li>
Strong analytical and problem-solving skills</li><li>
Results-driven and customer-focused</li><li>
Capable of managing multiple tasks and priorities effectively</li></ul><p></p><p><b><br>
About Ideagen</b></p><p></p><p><br>
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.</p><p></p><p><b><br>
What is next?</b></p><p></p><p><br>
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.</p><p>
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.</p><p></p><p><br>
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.</p><p></p><p><br>
Enhance your career and make the world a safer place!</p><p></p><p><br>
#LI-FullTime</p></div></div>

SOP Analyst

Bravura Solutions

<div><div><p>Team:
</p><div>Shared Service
</div></div><div><p>Close date:
</p><div>Monday, 17 November 2025
</div></div><div><p>Working pattern:
</p><div>Full time
</div></div><div><p>Contract Type:
</p><div>Permanent
</div></div><div><p>Location:
</p><div>Gurgaon (SEZ1)
</div></div><div><p>Department:
</p><div>14 - 14 Service Operations EMEA WM
</div></div><div><p>Description &amp; Requirements:
</p><div><div><div><b>Bravura&rsquo;s Commitment and Mission</b></div><div></div><div><br>
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.</div><div></div><div><br>
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.</div><div></div><div><b><br>
About The Position</b></div><div></div><div><div><br>
Based in Gurgaon the Service Operations team owns the 1st level support for all clients across all BSL products providing coverage of 24x7, being</div><div>
a Single Point of Contact for all (Internal/External) clients.</div><div>
A Service Operations Analyst is an information technology (IT) professional who assists BSL customers resolve issues and</div><div>
facilitate service requests. They respond to customer enquiries, provide monitoring oversight of our applications and network</div><div>
infrastructure including the overnight batch processing functionality. They will also work closely with other teams within BSL to</div><div>
provide assistance on tasks that are outside the scope of their knowledge or expertise.</div><div>
Service Operations Analysts need to balance creative and technical problem-solving, customer service, and collaboration to</div><div>
ensure that BSL customers can access and utilise the software and resources that we provide.</div></div><div></div><div><b><br>
What You&rsquo;ll Do</b></div><div></div><div><div><br>
</div><div>
Whilst we expect all our employees to do what needs to be done to demonstrate their support of Bravura Solutions, below are some specific aspects of your role for which you will be responsible:</div><div><ul><li>
Management and ownership of Incident and Service Request logging, following agreed procedures</li><li>
Identify and classify Incident types and service interruptions</li><li>
Categorise and Classify reported Incidents and provide solutions</li><li>
Monitor Incidents from start to resolution</li><li>
Provide 1st level governance around Incident/Request/Problem and Change processes.</li><li>
Ensure that customers are kept informed with ticket progress</li><li>
Provide a professional interface between customers and IT Service providers</li><li>
Provision of 1st level IT support</li><li>
Promptly allocate Incident and Service Request records as appropriate</li><li>
Provision of management information and associated reports.</li><li>
Undertake internal and external ad-hoc Service Requests</li><li>
Monitor and manage the overnight batch process</li><li>
Perform BSL system health checks over a 24-hour period to ensure stability. Issues escalated to 2nd and 3rd level IT</li><li>
support.</li><li>
Perform monitoring of the BSL estate. Escalate issues that could impact BSL services.</li></ul>
In addition to the above position-specific responsibilities, all employees are required to undertake any other reasonable duties and responsibilities within your capability and skills, when requested to do so</div></div><div></div><div><b><br>
Unleash your potential</b></div><div></div><div><br>
To be successful in this role, your background and experience will include:</div><div><ul><li>
Office based Customer Service skills</li><li>
Empathy and the ability to understand customer needs</li><li>
Effective organization and time management skills</li><li>
Exceptional attention to detail</li><li>
Ability to work accurately under pressure</li><li>
Excellent communication and interpersonal skills</li><li>
Working knowledge of Microsoft applications such as Outlook and Excel</li><li>
Able to work unaided and as part of a collaborative team</li></ul><div></div><div><div><b><br>
Qualifications and Experience</b></div><div></div><div><br>
<ul><li>
BCA/BSc /BCom/BA with Computers or Information Technology streams</li><li>
0-2 years in a similar role.</li><li>
Providing excellent customer service to our clients</li><li>
Ability to communicate effectively both written and verbally</li><li>
Supporting the team by managing and supporting customer Incidents and Requests to resolution effectively and efficiently</li><li>
 Strong attention to detail</li><li>
Pro-active and solution driven</li><li>
Ability to learn quickly and exercise initiative</li><li>
Able to manage service reports and procedural documentation</li><li>
SQL knowledge</li><li>
 Knowledge of ServiceNow and JIRA platforms (desired and not essential)</li></ul></div><div></div><div><b><br>
Additional Benefits</b></div><div></div><ul><li><br>
Allowances are fully paid for shift and Holiday coverage</li></ul></div></div><div></div><div><b><br>
Working at Bravura</b></div><div></div><div><br>
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.</div><div></div><div><br>
<ul><li>
Competitive salary and employee benefits scheme</li><li>
Parental (including secondary) leave policy</li><li>
Free meals</li><li>
Transport facility within Delhi/NCR Region</li></ul></div><div></div><div><b><br>
So, what&rsquo;s next?</b></div><div></div><div><br>
We make hiring decisions based on your experience, skills and passion so even if you don&rsquo;t match every listed skill or tick all the boxes, we&rsquo;d still love to hear from you.</div><div></div><div><br>
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.</div><div></div><div><br>
All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.</div></div></div></div></div><div></div>

Service Operations Analyst

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