operations support analyst

Alaka`ina Foundation Family of Companies

<div><div>The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Information Technology Operations Support Business Analyst to provide research support administration services for our government customer in Pensacola, Florida. This position is 100% ON SITE
DESCRIPTION OF RESPONSIBILITIES:<ul><li>
Information Technology Operations Support, to include the following:</li><li>
Assist with preparation of documentation to procure hardware, software, maintenance, licensing and supporting supplies to include the preparation of required documentation for procurement through this contract or through purchasing card.</li><li>
Provide direct support to NMOTC COR for all technical compliance reviews of procurement support tasks and application governance compliance reviews</li><li>
Communicate with external offices to maintain logistic compliance policies for all procurement packages and application development governance</li><li>
Utilize various software applications, web sites and corporate systems to obtain and analyze data</li><li>
Validate products and services to ensure all technical configurations and standards have been met before official acceptance of products or services by government personnel</li><li>
Communicate with command financial and logistical personnel in tracking procurements and receipt of products and services</li><li>
Manage smart phone and cell phone communication documents in support of approximately 40 command communication devices</li><li>
Setup and manage communication device accounts and provide basic troubleshooting for issue resolution</li><li>
Manage documentation of approximately 74 multi-functional devices across the enterprise in support of all command print/scan/fax services</li><li>
Manage internet commercial wireless accounts in support of all command wireless services and communicate with the vendor to resolve any technical or account issues.</li><li>
Perform miscellaneous office duties in support of training, safety, facilities, and other general office support functions</li><li>
Apply hardware and software technical standards, configurations, and requirements</li><li>
Provide written supporting documentation to procure hardware, software, and technical services</li><li>
Develop and apply standard operating procedures to execute and support various business processes</li><li>
Utilize WORD, ADOBE, and EXCEL software applications daily</li><li>
Provide effective communication and customer service skills, both via email and in person</li><li>
Apply logistical compliance and application development governance</li><li>
Manage smart phones and cell phones, multi-functional devices, and commercial internet wireless device service accounts</li><li>
Provide written communication to various command departments/offices to write and validate Memorandums of Agreement and Understanding for IT technical services</li><li>
Other duties as assigned by Supervisor.</li></ul>
REQUIRED DEGREE/EDUCATION/CERTIFICATION:
High School Diploma
REQUIRED SKILLS AND EXPERIENCE:<ul><li>
Ability to demonstrate strong technical writing skills for accurate preparation of procure hardware, software, and technical service requirements.</li><li>
Knowledge and experience utilizing MS Word, Adobe, and MS Excel software applications daily</li><li>
Knowledge and expertise in DoD, DHA and SECNAV information technology compliance standards</li><li>
Ability to demonstrate understanding of DoD/DON/DHA/BUMED/NMOTC policies, procedures, and standards to ensure information systems conform with procurement standards.</li><li>
Knowledge and experience managing multiple project timelines and meeting deadlines in a timely manner</li></ul>
REQUIRED CITIZENSHIP AND CLEARANCE:<ul><li>
U.S. Citizen.</li><li>
Must have an active SECRET clearance.</li></ul> 
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
&ldquo;EOE, including Disability/Vets&rdquo; OR &ldquo;Equal Opportunity Employer, including Disability/Veterans&rdquo;
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science &amp; technology, and environmental stewardship.
For additional information, please visit www.alakainafoundation.com 
#LI-JS1
#ClearanceJobs</div></div>

IT Operations Support Business Analyst

Citi

<div>The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. 
 
Responsibilities:<ul><li>
Update help content used by Knowledge Hub end users to service client inquires, as needed</li><li>
Execute work assigned, including annual review certification and change requests</li><li>
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval</li><li>
Conduct needs assessment and update content or develop content related solutions according to business requirements</li><li>
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes</li><li>
Monitor work progression ensuring completion of assignments by requested due date</li><li>
Ensure consistent application of team process controls</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
6-8 years relevant experience</li><li>
Proficient in Microsoft Office</li><li>
Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.</li><li>
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements</li><li>
Self-motivated and detail oriented</li><li>
Proven organization and time management skills</li><li>
Demonstrated problem-solving and decision-making skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s degree/University degree</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
Loan Operations, Loan Processing, Mortgage Operations, Payment Services, Transaction Services.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Ops Sup Analyst 2

<div>The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. 
 
Responsibilities:<ul><li>
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)</li><li>
Provide regular status updates for all project participants and create presentations for steering committee updates</li><li>
Work with various Legal &amp; Compliance teams to obtain sign-off on all regulatory business requirements</li><li>
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements</li><li>
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments</li><li>
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Previous relevant experience preferred</li><li>
Proficient in Microsoft Office</li><li>
General knowledge of client reporting across the industry and our competitors</li><li>
Working knowledge of SQL environments and database queries</li><li>
Proven organization and time management skills</li><li>
Demonstrated problem-solving and decision-making skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s degree/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Ops Sup Analyst 1 - C09

Ops Sup Analyst 1 - C09 - PUNE

<div>The Ops Sup Analyst 1 is an position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage &amp; retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. 
 
Responsibilities:<ul><li>
Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)</li><li>
Provide regular status updates for all project participants and create presentations for steering committee updates</li><li>
Work with various Legal &amp; Compliance teams to obtain sign-off on all regulatory business requirements</li><li>
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines</li><li>
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements</li><li>
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments</li><li>
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Previous relevant experience preferred.</li><li>
Strong experience in Mortgage operations, Loan Processing, Transaction services, Payment services, etc.</li><li>
Proficient in Microsoft Office</li><li>
General knowledge of client reporting across the industry and our competitors</li><li>
Proven organization and time management skills</li><li>
Demonstrated problem-solving and decision-making skills</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s degree/University degree</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
Loan Operations, Mortgage Operations, Mortgage Process, Payment Services, Transaction Services.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Ops Sup Analyst 1

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