operations support engineer

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'.
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an IT Operations &amp; Support Engineer - Technical Call centre.
The IT Operations &amp; Support Engineer - Technical Call centre will restore normal IT service operations within agreed service levels and business priorities and minimise the adverse impact on business operations for Emirates Group and External Clients. As well as being the Single point of contact (SPOC) for the assigned incident resolution and service requests.
In this role, you will:
<ul><li>Address and resolve customer issues to provide a superior service to our internal and external customers. Ensuring that the service provided aligns with the specific qualitative or quantitative targets and Key Performance Indicators of the task.
</li><li>Analyse reported incidents and provide solutions to the users, enabling them to resume their work with minimum disruptions as per the agreed SLO and to complete IT service requests.
</li><li>Update the status of an incident or service request in the tool. Ensure they hold up-to-date information before taking action on any incident or service request. Ensure that the tool and relevant team are updated.
</li><li>Set expectations for the customer based on agreed SLOs (timeframes and format).
</li><li>Provide quick fixes/workarounds/solutions to be updated in the known error database to the Problem Management Team. To identify recurring problem areas and to articulate trends for root cause analysis. Liaise with problem management to provide a more permanent solution to problems. To proactively identify &amp; highlight issues to reduce the possibility of system downtime for users.
</li><li>Ensure deployment projects are carried out using best practices or Project Management, as outlined in the departmental Work practices. Satisfaction Customer feedback must be obtained after every project.
</li><li>Liaise with vendors, IT coordinators, and other IT teams to ensure high system availability.
</li><li>Adhere to IT policy, Standards &amp; procedures and the audit &amp; finance regulations.
</li><li>Maintain the integrity of the configuration items in the Configuration Management Database as per EGIT Policy for his responsible area.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>12 years of schooling or equivalent.
</li><li>4+ years of experience in an IT Helpdesk/Technical Call centre.
</li></ul>Knowledge/Skills:
<ul><li>Experience in Customer Support and Operational Support roles.
</li><li>Knowledge of ITIL, ServiceNow, operating systems, Active Directory, and Azure Administration.
</li><li>Experience in troubleshooting hardware issues with PCs &amp; other end-user devices, applications, operating systems and networking.
</li><li>Knowledge of remote management tools like RDP and deployment tools like SCCM, Intune, etc.
</li></ul>Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

IT Operations & Support Engineer

Hepsiburada (NASDAQ: HEPS)

<div>
 
 At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 
 
 
 
 
 Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 
 
 
 
 
 With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 
 
 
 
 
 For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 
 
 
 
 
 If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 
 
 
 
 
 
 Our Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or a related field.
 </li>
 <li>
 Having experience in verticals such as E-Commerce, Fintech environment.
 </li>
 <li>
 Keen interest in monitoring global and local E-Commerce trends.
 </li>
 <li>
 Knowledge of Technology Operations processes (preferably having worked on these teams)
 </li>
 <li>
 Preferably having more than 3 years of experience
 </li>
 <li>
 Knowledge in Web services, API, JSON, PYTHON, MsSQL, MongoDB, NoSQL technologies, Postman or Swagger.
 </li>
 <li>
 Hands-on experience in writing JSON queries to select/insert/update/delete data in Elastic search.
 </li>
 <li>
 Knowledge of ITIL Processes.
 </li>
 <li>
 Strong technical background.
 </li>
 <li>
 Strong problem-solving skills and willingness to roll up sleeves and get the job done.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
 </li>
 <li>
 A great team player with a self-initiative mindset.
 </li>
 <li>
 Good knowledge of English
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Providing technical support and guidance for integration-related issues to our corporate clients.
 </li>
 <li>
 Conducting integration testing and troubleshooting to ensure system compatibility and stability.
 </li>
 <li>
 Operating Incident Management, Case Management, Alarm Management processes within the technology.
 </li>
 <li>
 Resolving cases submitted to the Technology Operations team via the ITSM Tool, and forwarding unresolved cases to L3 teams for follow-up.
 </li>
 <li>
 Resolving system incidents 7/24, taking defined actions, and quickly informing the solution teams.
 </li>
 <li>
 Identify and communicate process-improvement needs from managed operations to the solution teams and track actions to closure.
 </li>
 <li>
 Developing and executing a comprehensive integration strategy to ensure Hepsiburada Integration Processes are best positioned.
 </li>
 <li>
 Working closely with Product &amp; Engineering teams to improve and evolve Products.
 </li>
 <li>
 Working closely with e-commerce merchants and integrator companies to create a widely accessible environment
 
 .
 
 </li>
 </ul>
 
 
 
 
 https://medium.com/hepsiburadatech
 
 
 https://stackshare.io/hepsiburada
 
 
 
 
 
 
 "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
 
 Ayd&inodot;nlatma
 
 
 
 
 
 
 Metni&rsquo;ndeki
 
 &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
 
 
</div>

Technology Integration Operations Support Engineer

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Karachi Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Lahore Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

QatarEnergy

<div></div><div>Job Posting Date: 25 Dec 2025
Work Location: QA
Company: QatarEnergy LNG
<div><div><div><div><h2 class="jobSectionHeader">Job Purpose</h2>
</div><div><ul><li>Advise and support Process Engineering and flow assurance expertise consistent with Sr. Engineer level competency during EPC and Startup phase until handover to permanent Asset whilst ensuring project deliverables meet Operations expectations in term of Safety, Operability, Reliability and Maintainability over the facility design life cycle.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Key Job Accountabilities - I</h2>
</div><div><ul><li>Provide process engineering technical/specialized expertise to Operations in areas of design reviews, HAZID/SIL/HAZOP, Management of Change, Risk Assessment, commissioning, start-up, troubleshooting as part of punch list and warranty claim resolutions, and improve safety &amp; reliability.</li>
<li>Support development of Standard Operating Procedures required for the new projects.</li>
<li>Develop and implement process surveillance tools for Operations assets in compliance with surveillance plan to ensure safe, reliable and optimum production, including troubleshooting, engineering recommendations and timely escalation of threats and deviations from surveillance monitoring.</li>
<li>Active participation in System Completions processes for Walk-down prior to commissioning and start-up (eg, witness of chemical/catalysts loading, etc).</li>
<li>Provide technical input related to area of expertise to other disciplines and functions as per requirements to support overall business objectives.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Key Job Accountabilities - II</h2>
</div><div><ul><li>Support and facilitate smooth completion of project tie-in requirements for all systems under the area of responsibility.</li>
<li>Maintain Issue Register identifying and resolving critical issues including new technology risks (under area of responsibility) which could impact new project Reliability, Availability and Cyber Security. Prepares discipline handover packages for operating company following start-up.</li>
<li>Support high risk commissioning activities for high complexities &amp; large scale projects by (a) undertaking stringent system surveillance, (b) tuning and optimizing systems, and (c) providing advisory supports to Operations and Maintenance.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Qualifications</h2>
</div><div><ul><li>Bachelor&rsquo;s Degree in Engineering.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Knowledge and/or Experience - I</h2>
</div><div><ul><li>6 years&rsquo; experience in an Oil &amp; Gas environment</li></ul></div></div></div></div></div>

Senior Process Engineer

<div>We are seeking a motivated and technically proficient Technical Support Engineer to join NOV&rsquo;s WellSite Services division in Kuwait. This role is open to Kuwaiti nationals only and is ideal for a recent engineering graduate or early-career professional looking to grow within the energy services sector.
The successful candidate will support both technical operations and business development initiatives, helping to strengthen NOV&rsquo;s market presence across Drilling Waste Management, Thermal Treatment technologies, Solids Control equipment, and MPD solutions. This position requires strong communication and analytical skills, high technical aptitude, and a passion for engaging with customers and operational teams.
Key Responsibilities
Technical Support &amp; Operations
<ul><li>Provide technical assistance to customers, internal teams, and field operations related to Drilling Waste Management, Solids Control, Thermal Treatment systems, and MPD technologies.
</li><li>Assist with equipment performance evaluations and product/application recommendations.
</li><li>Support tender preparation and technical proposal development by compiling data, preparing engineering notes, and aligning solutions with customer requirements.
</li><li>Maintain accurate technical documentation and ensure compliance with NOV standards and customer specifications.
</li><li>Participate in equipment inspections, technical audits, and field visits as required.
</li></ul>Business Development &amp; Customer Engagement
<ul><li>Collaborate with the business development team to identify opportunities, develop client presentations, and support commercial strategies.
</li><li>Build strong relationships with operators, drilling contractors, and service partners to enhance NOV&rsquo;s visibility in the Kuwaiti market.
</li><li>Provide technical input during customer meetings, demonstrations, and workshops.
</li><li>Track market trends and customer feedback to support strategic planning.
</li></ul>Project Coordination &amp; Reporting
<ul><li>Assist in planning and coordinating local projects, mobilizations, and service delivery activities.
</li><li>Prepare technical reports, performance summaries, and manage KPI dashboards for internal and external stakeholders.
</li><li>Support after-sales activities, including follow-up with customers on equipment performance and service quality.
</li></ul>Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree in an Engineering discipline (Mechanical, Petroleum, Chemical, Electrical, or related fields).
</li><li>Strong spoken and written English communication skills; Arabic proficiency is an advantage.
</li><li>Good understanding of drilling operations and fundamentals of solids control, waste management, or MPD (preferred but not required; training will be provided).
</li><li>Proficiency in Microsoft Office and software tools; ability to interpret technical data for analysis.
</li><li>Strong analytical, problem-solving, and organizational skills.
</li><li>Ability to work collaboratively in a multicultural team environment.
</li><li>Self-driven, eager to learn, and willing to engage with both technical and commercial aspects of the business.
</li></ul>Additional Requirements
<ul><li>This position is open to Kuwaiti nationals only, in alignment with local workforce development initiatives.
</li><li>Must be willing to travel locally and internationally for training and operational support when needed.
</li><li>Valid Kuwait driving license (preferred).
</li></ul>What We Offer
<ul><li>Opportunity to build a strong career in a global oilfield services leader.
</li><li>Technical and commercial training across multiple service lines.
</li><li>Exposure to advanced technologies in drilling waste management, MPD, and solids control.
</li><li>Supportive team environment and clear professional growth pathways.</li></ul></div>

Technical Support Engineer (Open for Kuwaiti Nationals)

DICETEK LLC

<div>Job Purpose:
We are looking for a Software Engineer &ndash; Operations Support who will be responsible for application support, issue investigation, and minor development/enhancements across web and mobile platforms. The role requires strong troubleshooting skills, hands-on SQL Server experience, and working knowledge of full-stack development. 
 
Key Responsibilities:
<ul><li>Provide L2/L3 application support for production systems across web and mobile applications
</li><li>Investigate, analyze, and resolve incidents, service requests, and defects within defined SLAs
</li><li>Perform root cause analysis (RCA) and provide permanent fixes where applicable
</li><li>Work closely with business, QA, and development teams to resolve operational issues
</li><li>Execute minor enhancements, bug fixes, and configuration changes in existing applications
</li><li>Write and optimize SQL Server queries, stored procedures, and scripts for data analysis and fixes
</li><li>Monitor application health, logs, jobs, and integrations
</li><li>Support deployments, hotfixes, and post-release validations
</li><li>Prepare operational documentation, SOPs, and incident reports 
</li></ul> 
Job Specs:<ul><li>Proficiency in frontend technologies: HTML5, CSS3, JavaScript, and modern frontend frameworks (React, Angular, Vue.js).
</li><li>Strong backend development skills in at least one programming language (Node.js, Python, Ruby, Java, or PHP).
</li><li>Experience with backend frameworks (e.g., Express.js, Django, Ruby on Rails, Spring Boot, Laravel) and databases (relational and NoSQL).
</li><li>Solid understanding of RESTful and GraphQL API design principles.
</li><li>Version control using Git.
</li><li>Problem-solving ability and self-driven learning.
</li><li>Strong communication and collaboration skills.
</li><li>Mentoring and leadership skills.</li></ul></div>

Software Engineer – Operations Support

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