operations support

GFS Express

<div>
 
 
 Responsibilities:
 
 
 
 &bull; Conduct daily quality control checks on failed deliveries, identify root causes, categorize issues, and record anomalies.
 
 
 &bull; Provide timely feedback to the operations team to drive issue closure and continuous improvement.
 
 
 &bull; Assist the supervisor in monitoring key KPIs such as delivery success rate, anomaly rate, and rider performance.
 
 
 &bull; Provide timely alerts for abnormal data and offer improvement suggestions.
 
 
 &bull; Receive, log, and process customer complaints while coordinating with relevant teams to resolve issues.
 
 
 &bull; Prepare complaint analysis reports to enhance customer experience.
 
 
 &bull; Support lost-shipment investigations by collecting evidence and clarifying responsibility.
 
 
 &bull; Implement penalty procedures in accordance with company policies, ensuring compliance and transparency.
 
 
 
 Qualifications:
 
 
 
 &bull; Arabic proficiency for communication with customers, stations, and drivers.
 
 
 &bull; English proficiency for daily communication and written reporting.
 
 
 &bull; Preferred experience in logistics, last-mile delivery, customer service, or operations.
 
 
 &bull; Familiar with basic data analysis tools such as Excel and backend systems.
 
 
 &bull; Strong communication skills, responsibility, and problem-solving abilities.
 
 
 &bull; Ability to adapt to a fast-paced logistics environment.
 
 
 &bull; Detail-oriented mindset and strong teamwork spirit.
 
</div>

Operations Support

American Express

<div>
 
 
 At American Express, our culture is built on a 175-year history of innovation, shared
 
 
 values
 
 
 and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
 
 
 
 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
 
 
 
 
 
 Function Description:
 
 
 
 
 Job is under GSM Payment Operations and Capabilities team and will be part of Vendor Management operations as a Japanese Language specialist.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 The incumbent will be responsible for:
 
 
 
 
 <ul>
 <li>
 
 
 Creating 3
 
 rd
 
 Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
 
 
 
 </li>
 <li>
 
 
 Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
 
 
 
 </li>
 <li>
 
 
 Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution
 
 
 &nbsp;
 
 
 </li>
 
 
 
 <li>
 
 
 Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3
 
 rd
 
 party vendors
 
 
 
 </li>
 <li>
 
 
 Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
 
 
 
 </li>
 <li>
 
 
 Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
 
 
 
 </li>
 <li>
 
 
 Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk &amp; Compliance etc.
 
 
 
 </li>
 <li>
 
 
 Create SOP&rsquo;s, DTP&rsquo; s, checklists etc. whenever required
 
 
 
 </li>
 <li>
 
 
 Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
 
 
 
 </li>
 <li>
 
 
 Ensure timely closure of monthly audit activities conducted by Internal Controls team.
 
 
 
 </li>
 <li>
 
 
 Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
 
 
 
 </li>
 <li>
 
 
 Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
 
 
 
 </li>
 <li>
 
 
 Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.
 
 
 
 </li>
 <li>
 
 
 Ensure compliance with AXP policies.
 
 
 
 </li>
 <li>
 
 
 To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 Critical Factors to Success:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand.
 
 
 
 </li>
 <li>
 
 
 
 Writes well, using proper grammar and professional language.
 
 
 
 </li>
 <li>
 
 
 
 Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
 
 
 
 </li>
 <li>
 
 
 
 Anticipates changing customer and process needs and seeks to create value for the customer and the process.
 
 
 
 </li>
 <li>
 
 
 
 Is professional and focused on solutions, independently resolves conflicts before the case gets escalated
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 
 
 
 Proficiency in Japanese language with minimum
 
 JLPT Level 3
 
 . Should be able to Read, Write and Converse fluently in Japanese language
 
 
 
 </li>
 <li>
 
 
 
 Must be a B. Com Graduate or higher with minimum work experience of 2 - 4 years.
 
 
 
 
 </li>
 <li>
 
 
 
 Knowledge of Accounts Payable, Procure to Pay process is preferred.
 
 
 
 
 </li>
 <li>
 
 
 
 Ensuring compliance with all regulatory requirements through robust risk policies.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 Technical Skills/Capabilities:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 Knowledge of MS Office tools e.g. Word, PowerPoint, Excel
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 Knowledge of Platforms:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 Oracle
 
 
 
 </li>
 <li>
 
 
 
 SAP Ariba
 
 
 
 </li>
 <li>
 
 
 
 Bridger Insight XG
 
 
 
 
 
 </li>
 </ul>
 
 We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
 
 <ul>
 <li>
 
 Competitive base salaries&nbsp;
 
 </li>
 <li>
 
 Bonus incentives&nbsp;
 
 </li>
 <li>
 
 Support for financial-well-being and retirement&nbsp;
 
 </li>
 <li>
 
 Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;
 
 </li>
 <li>
 
 Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;
 
 </li>
 <li>
 
 Generous paid parental leave policies (depending on your location)&nbsp;
 
 </li>
 <li>
 
 Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;
 
 </li>
 <li>
 
 Free and confidential counseling support through our Healthy Minds program&nbsp;
 
 </li>
 <li>
 
 Career development and training opportunities
 
 
 </li>
 </ul>
 
 American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. &nbsp;
 
 
 
 
 Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
</div>

<div><div><div><div><div>Description - External
</div></div><div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the Business Unit
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company&rsquo;s total revenues. Our vision is to be essential to our customers&rsquo; businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams &ndash; Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The incumbent in this role will be responsible to onboard program managers of global commercial clients, solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities.
Key Responsibilities
<ul><li>Onboard clients to manage their programs digitally
</li><li>Build and maintain global reporting for corporate clients
</li><li>Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
</li><li>Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
</li><li>Other Departmental and administrative work
</li></ul>Good to have skills
<ul><li>Data analysis and presentation
</li><li>Report/Dashboard creation and change management
</li><li>Technical troubleshooting experience
</li><li>Consulting on insights and recommendations
</li></ul>Minimum Qualifications
<ul><li>Graduate with minimum 2 years of analytical experience in a client servicing environment
</li><li>Excellent communication skills both verbal and written
</li><li>Proven ability to learn new skills in a technical environment &ndash; basic technology background is an added advantage
</li><li>Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
</li><li>A team player should possess the skills to work and support team members
</li><li>Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc. 
</li></ul>Enterprise Leadership Behaviors
<ul><li>Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
</li><li>Bring Others With You: Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential
</li><li>Do It The Right Way: Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage
</li></ul></div></div></div>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>Support for financial-well-being and retirement
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>Generous paid parental leave policies (depending on your location)
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</div>

Reed

Operations & Support Coordinator Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We're a leading hospitality technology provider based in Birmingham, and we're looking for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. The Role This is a dual-focused position, split between warehouse duties and customer support. You'll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It's a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) <ul> <li>Receive, inspect, and organise incoming deliveries.</li><li>Maintain accurate inventory records and conduct regular stock checks.</li><li>Prepare and pack equipment for client orders and project deployments.</li><li>Keep the warehouse clean, safe, and well-organised.</li><li>Assist with logistics and ensure timely dispatch of goods.</li></ul> Customer Support Responsibilities (50%) <ul> <li>Respond to client enquiries via phone and email, providing clear and helpful guidance.</li><li>Troubleshoot basic technical issues related to hospitality systems and equipment.</li><li>Log support requests and follow through to resolution.</li><li>Escalate complex issues to senior technical staff when needed.</li><li>Occasionally visit client sites to assist with installations or provide on-site support.</li></ul> What You'll Need <ul> <li>Good technical understanding and willingness to learn about hospitality systems.</li><li>Strong communication and customer service skills.</li><li>Organised and detail-oriented approach to warehouse tasks.</li><li>Ability to lift and move equipment safely.</li><li>Full UK driving licence (essential).</li><li>Previous experience in a warehouse or customer support role is desirable.</li></ul> What Our Client Offers <ul> <li>Competitive salary and benefits package (e.g., pension scheme, private healthcare, holiday allowance).</li><li>Generous Bonus Scheme.</li><li>A varied role with both office-based and on-site responsibilities.</li><li>Training and development in hospitality technology systems.</li><li>Supportive team environment with room to grow.</li><li>Company vehicle may be available for site visits.</li></ul>

Operations & Support Coordinator

COMPA Industries, Inc.

<div>
 
 Compa Industries
 
 is searching for qualified candidates for a
 
 Operations Support Specialist 2
 
 position at the
 
 Los Alamos National Laboratory (LANL)
 
 in
 
 Los Alamos, NM
 
 .
 
 
 Job Posting:
 
 JP3092
 
 
 Salary:
 
 $37/hr - $42/hr
 
 
 Location:
 
 Los Alamos, NM (On-site)
 
 
 Citizenship:
 
 US Citizenship Required
 
 
 Work Schedule:
 
 Full-time | 4/10s
 
 
 Per Diem:
 
 Yes
 
 
 Clearance:
 
 Q Clearance preferred; ability to obtain is acceptable
 
 
 🚫
 
 
 Mandatory Experience Requirement &ndash; Read Before Applying
 
 
 
 Candidates Must
 
 
 <ul>
 <li>
 Have 5+ years of administrative or operational support experience in highly regulated or technical environments.
 </li>
 <li>
 Be able to work 100% on-site in a secure facility at LANL.
 </li>
 <li>
 Be eligible to obtain a DOE Q-Clearance.
 
 </li>
 </ul>
 
 Applicants failing to meet these criteria will not be considered.
 
 
 
 Impact
 
 
 As a key member of LANL&rsquo;s operations support team, you will ensure that secure communications, records management, and administrative processes align with federal and laboratory standards. Your work helps uphold operational excellence, regulatory compliance, and mission continuity at one of the nation&rsquo;s most important scientific institutions.
 
 
 Responsibilities And Duties
 
 
 <ul>
 <li>
 Provide daily administrative and operational support to multidisciplinary technical and project teams.
 </li>
 <li>
 Prepare, route, and track controlled documentation, deliverables, and records in compliance with DOE and LANL policies, including CUI and Records Management standards.
 </li>
 <li>
 Coordinate meetings, scheduling, logistics, and task tracking to meet project milestones.
 </li>
 <li>
 Support version control, approval workflows, and documentation processes using LANL systems.
 </li>
 <li>
 Assist with audits, readiness reviews, and validation of records to ensure operational compliance.
 </li>
 <li>
 Manage inventory, order technical supplies, and support materials tracking.
 </li>
 <li>
 Act as a liaison across departments to maintain communication flow and resolve support issues.
 </li>
 <li>
 Uphold strict confidentiality, security awareness, and professionalism in all documentation and communication activities.
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 5+ years of experience in administrative, compliance, or operational support roles in technical or regulated industries.
 </li>
 <li>
 Demonstrated ability to manage documentation, scheduling, and workflows involving multiple stakeholders.
 </li>
 <li>
 Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) and document control systems.
 </li>
 <li>
 Strong interpersonal and written communication skills.
 </li>
 <li>
 Experience with compliance frameworks such as HIPAA, FINRA, SEC, or CUI (transferable to DOE).
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Prior experience supporting DOE, NNSA, or National Laboratory environments.
 </li>
 <li>
 Familiarity with LANL document systems and Records Management protocols (e.g., DOE O 243.1).
 </li>
 <li>
 Knowledge of procurement coordination, inventory tracking, or materials management.
 
 </li>
 </ul>
 
 Education and Experience Requirements
 
 
 <ul>
 <li>
 Position typically requires a bachelors degree and a minimum five years of related experience, or an equivalent combination of education and experience.
 
 </li>
 </ul>
 
 Why Work at COMPA Industries?
 
 
 We strive to provide careers, not just jobs. For over 30 years, COMPA has supported the DOE and national security missions with technical expertise and innovation. We offer competitive compensation, a collaborative culture, and the chance to make a real difference. Be part of a mission-focused team solving complex challenges in nuclear facilities.
 
 
 COMPA is an Equal Opportunity/Affirmative Action employer.
 
 All qualified applicants will receive consideration without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or protected Veteran status.
 
 
 Note: COMPA&rsquo;s policy may disqualify applicants with certain criminal histories from specific positions.
 
 
 #ZR
</div>

Operations Support Specialist 2

Reliance Retail

<div>
 
 Customer Experience Excellence
 
 
 
 Achieving high standards of customer service through effective management and operational strategies.
 
 
 
 Process Development &amp; Implementation
 
 
 
 Focus on creating, optimizing, and enforcing new processes to improve store operations and efficiency.
 
 
 
 Operational Expenditure Management
 
 
 
 Responsible for managing and optimizing operational costs to improve profitability.
 
 
 
 Store Environment, Health, &amp; Safety
 
 
 
 Ensure compliance with health and safety standards and maintain an optimal store environment for customers and staff.
 
 
 
 Admin, Facility &amp; Infrastructure Management
 
 
 
 Oversee administrative tasks, facility upkeep, and infrastructure enhancements to support seamless store operations.
 
 
 
 Outsourced, Admin &amp; Facility Vendor Management
 
 
 
 Manage vendor relationships and agreements to ensure quality and cost-effective administrative and facility services.
 
 
 
 Shrinkage
 
 
 
 Implement measures to reduce and control product shrinkage.
 
 
 
 Theft &amp; Loss Prevention
 
 
 
 Develop and implement strategies for theft prevention and loss mitigation.
 
 
 
 (LPC) Commercial Audit
 
 
 
 Conduct frequent audits to ensure compliance and enhance the efficiency of store operations.
 
 
 
 SOP Audit Score
 
 
 
 Maintain and improve Standard Operating Procedures (SOP) to achieve high audit scores.
 
 
 
 Training &amp; Development
 
 
 
 Deliver ongoing training and professional development opportunities to enhance team members' capabilities in store operations.
</div>

Operations Support Manager

Mouser Electronics

<div><ul><li>Accurately and efficiently analyze the customer data and categorize them as per the organization&rsquo;s requirements, while maintaining a high level of commitment to achieve quality and productivity goals.
</li><li>Proofing material, reviewing discrepancies, and responding accordingly with a high focus on attention to detail.
</li><li>Professionally communicate with customers globally via email/phone to verify their operations and update the Mouser database accurately and efficiently.
</li><li>Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization.
</li><li>Electronic Filing, keeping records, and preparing and documents using an OCR software.
</li><li>Working independently, or as a team contributor, towards excellence in quality and results driven.
</li><li>Regular attendance at work is an essential function of the job.
</li><li>Good Communication skills both spoken &amp; written.
</li><li>Good knowledge of Electronics Industry is preferable.
</li>Bachelor&rsquo;s degree in a related field preferred. 
<li>
</li></ul>This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.</div>

Operations Support Representative

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