operations support

Signet Jewelers

<div><p>We have many opportunities available on our other career site pages. Click here to link to our careers page!</p><p></p><p>
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO&rsquo;s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO&rsquo;s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!</p><p></p><p><b>
Do YOU have what it takes to be a Diamonds Direct RHINO??</b></p><p></p>
Operations Support role assists with the smooth running of daily business functions, including inventory management, order processing, logistics coordination, and administrative tasks. This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service.<div>
Essential Duties:<br>
<ul><li>Support inventory tracking, restocking, and product movement</li><li>Assist with order processing, packaging, and fulfillment</li><li>Coordinate with shipping and logistics teams</li><li>Maintain accurate records and update internal systems</li><li>Help prepare merchandise for store displays or client appointments</li><li>Ensure adherence to brand standards and procedures</li><li>Provide Administrative and operational support to internal teams</li></ul>
Support project coordination efforts and contribute to process improvement initiatives<br>
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Any other duties as assigned</div><p></p><p>
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!</p></div><p></p>

Operations Support

Los Alamos National Laboratory

<div><b>What You Will Do</b>
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This position will support the Logistics Heavy Equipment Roads and Grounds and Transit Service business lines. The Operations Support Specialist provides operational, analytical, and administrative support across multiple programs, with responsibilities that include business process improvement, data analysis, operational reporting, documentation control, scheduling support, and coordination of day-to-day business operations. Time will be allocated among these business lines based on organizational priorities and operational needs. Safety and security are a primary responsibility for all Laboratory employees. You will be required to make safety and security an integral part of every task.
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The Operations Support Specialist 2 will collaborate with Operations Managers with tasks including (but not limited to):
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<ul><li>Collecting, validating, analyzing, and reporting operational data supporting Heavy Equipment, Roads and Grounds and LANL Transit to monitor performance, identify trends, ensure compliance, and support data-driven decision-making through reports, dashboards, and tracking tools.</li>
<li>Managing fuel data and billing processes, including data validation, reconciliation, cost allocation, discrepancy resolution, and coordination with stakeholders to ensure accurate reporting and cost recovery across supported operations</li>
<li>Maintaining the integrity of operational databases, business systems, and records while supporting the administration of transit scheduling software, ridership databases, and other operational tracking systems to ensure accurate and reliable information.</li>
<li>Assisting in the development and maintenance of required operational documentation for LOG-HERG, including revision of procedures, specifications, and forms. Development, maintenance, and implementation of transit fixed-route, on-demand, and charter service schedules, while supporting efficient resource utilization across assigned business lines. All work will be performed in compliance with all applicable document control and records management activities.</li>
<li>Monitoring operational performance by compiling and analyzing business metrics such as ridership trends, route performance, vehicle utilization, and fuel usage, equipment utilization, and other key performance indicators to identify opportunities for operational improvement. Identifying, recommending, and supporting implementation of process improvements that enhance efficiency, accuracy, quality, customer service, and operational effectiveness across Heavy Equipment, Roads and Grounds, and LANL Transit.</li>
<li>Fostering a mutually respectful and inclusive work environment which includes providing exemplary customer service for internal and external customers, and a collaborative spirit with peer groups in other organizations.</li>
<li>Interacting with internal and external senior personnel to identify, resolve, and implement solutions for the assigned operation or task.</li>
<li>Working under limited direction, receiving general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met.</li><br>
</ul><br>
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<b>What You Need</b><b>
</b><br>
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<b>Minimum Job Requirements:</b><br>
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<ul><li>Experience working with enterprise systems or databases for tracking operations, assets, fuel usage, or financial data (e.g., CMMS, ERP systems, or similar platforms).</li>
<li>Familiarity with key performance indicators (KPIs) related to transit or service operations, such as ridership, on-time performance, and productivity metrics to track process improvement impacts.</li>
<li>Demonstrated excellence in written and verbal communication and listening skills.</li>
<li>Ability to work closely with team-members and members of other organizations and customers to solve problems, define expectations, and uphold mutual responsibilities.</li>
<li>Demonstrated experience in process improvement, including identifying inefficiencies and implementing solutions to improve workflows, data quality, or reporting accuracy.</li>
<li>Knowledge of integrated safety, formality of operations, compliance and quality assurance, confirmation management, work control, and physical and cyber security.</li>
<li>Strong proficiency in Microsoft Excel or similar tools, including data analysis, pivot tables, and reporting.</li>
</ul><br>
<b>Education/Experience:</b> Position requires an Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or an equivalent combination of education and experience directly related to the occupation.
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<b>Desired Qualifications:</b><br>
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<ul><li>Demonstrated basic to intermediate experience and/or knowledge of Laboratory business, maintenance program systems (e.g. Asset Suite or AssetWorks), and standard LANL software applications (UTrain, Concur, Sunflower, Oracle modules, etc.).</li>
<li>Experience supporting public transit, transportation operations, or logistics programs, including service performance monitoring and operational coordination.</li>
<li>Experience with fuel management, billing, cost tracking, and financial reconciliation processes in an operational or transportation environment.</li>
<li>Demonstrated ability to analyze operational data and develop reports, dashboards, or performance metrics to support decision-making.</li>
<li>Bachelor's Degree in Business-related field of study preferred.</li>
</ul><br>
<b>Work Location:</b> The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
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<b>Position Commitment: </b>Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
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<b>Note to Applicants:<br>
</b><br>
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<ul><li>Please provide a comprehensive cover letter that details how you meet each required and desired requirement.</li>
<li>Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents (&quot;green card&quot; holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.</li>
</ul><b>Where You Will Work</b>
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Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:<br>
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<ul><li>PPO or High Deductible medical insurance with the same large nationwide network</li>
<li>Dental and vision insurance</li>
<li>Free basic life and disability insurance</li>
<li>Paid childbirth and parental leave</li>
<li>Award-winning 401(k) (6% matching plus 3.5% annually)</li>
<li>Learning opportunities and tuition assistance</li>
<li>Flexible schedules and time off (PTO and holidays)</li>
<li>Onsite gyms and wellness programs</li>
<li>Extensive relocation packages (outside a 50 mile radius)</li>
</ul><b>Additional Details</b>
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<b>Directive 206.2 -</b> Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
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<b>No Clearance:</b> Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks.
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<b>New-Employment Drug Test: </b>The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
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<b>Equal Opportunity:</b> Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947.
<div>Apply</div></div>

Operations Support Specialist 2

SFE - Southwest Foodservice Excellence

<div><p>Ready to change the world? At SFE, we are fueling students to take on their school day one meal at a time, and we need YOU to help bring those healthy, great tasting meals to their plates every day. We are passionate about delicious food, creating a customized experience for each of our districts and schools, bringing innovation to the table and being compassionate leaders to our teams. If you're looking for a career that can truly make an impact on a child's day, we want to meet you!</p><p></p><p><b>
Summary of Position</b>:</p><p>
Southwest Foodservice Excellence (SFE) is seeking an experienced Operations Support Manager to provide hands-on operational leadership and support across our Michigan school nutrition accounts. This role is ideal for an adaptable foodservice professional who thrives in a fast-paced environment and enjoys solving operational challenges while supporting district managers and school teams.</p><p>
The Operations Support Manager serves as a key resource for new account openings, staffing transitions, operational improvements, training, and special projects. This individual will travel extensively throughout Michigan, partnering with field leadership to ensure every operation delivers exceptional service, food quality, financial performance, and customer satisfaction. This position will report to the District Manager.</p><p>
</p><p><b>Responsibilities</b>:</p><ul><li>Provide on-site operational support to school foodservice accounts throughout Michigan.</li><li>Partner with District Managers to improve operational performance, food quality, labor efficiency, and customer satisfaction.</li><li>Support new account openings, management transitions, and staffing shortages.</li><li>Train and coach General Managers, Cafeteria Managers, and frontline team members on SFE operational standards and best practices.</li><li>Ensure compliance with USDA regulations, food safety standards, HACCP procedures, and company policies.</li><li>Assist with menu execution, inventory management, purchasing, production planning, and cost controls.</li><li>Conduct operational audits and identify opportunities for continuous improvement.</li><li>Monitor labor, food cost, and financial performance while assisting locations in achieving budget goals.</li><li>Build positive relationships with school district administrators and client partners.</li><li>Support recruiting, onboarding, and development of field management talent.</li><li>Participate in special projects and initiatives designed to improve operational consistency across the region.</li></ul><p>
</p><p><b>Qualifications</b>:</p><ul><li>Bachelor's degree preferred or equivalent combination of education and foodservice management experience.</li><li>5+ years of multi-unit foodservice management experience.</li><li>Experience in K-12 school nutrition, contract foodservice, healthcare, higher education, or large-scale foodservice operations preferred.</li><li>Strong knowledge of USDA school nutrition guidelines and food safety regulations is highly preferred.</li><li>Demonstrated ability to lead through change and effectively support multiple locations.</li><li>Experience managing budgets, labor, inventory, and P&amp;L performance.</li><li>Excellent leadership, coaching, organizational, and communication skills.</li><li>Proficiency with Microsoft Office; experience with POS and foodservice management systems is a plus.</li><li>Valid driver's license with the ability to travel extensively throughout Michigan, including overnight travel as needed.</li></ul><p>
</p><p></p><p><b>Key SFE (Southwest Foodservice Excellence) Benefits:</b></p><p>
At <b>SFE</b>, we believe great work starts with great people. That's why we offer <b>Monday&ndash;Friday, day</b>‑<b>shift schedules</b>, competitive pay, and a benefits package designed to support your life &mdash; both at work and at home.</p><p>
Eligible employees enjoy comprehensive medical, <b>dental, and vision coverage</b>, paid time off, a <b>401(k) with pre</b>‑<b>tax and Roth options</b>, employer‑contributed <b>Health Savings Accounts</b>, and access to wellness tools like <b>Telemedicine and an Employee Assistance Program</b>. We also offer employee discounts and flexible options when life changes.</p><p>
If you're looking for s<b>tability, work</b>‑<b>life balance, and a company that truly invests in its people</b>, SFE may be the perfect fit.</p><p>
</p><p>We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled and participates with E-Verify Employment Eligibility Program.</p></div>

Operations Support Manager

Markit! Forestry Management

<div><p><b>Field Operations Support Specialist</b></p><p>
In this position, you will be a member of Markit!&rsquo;s operations team and you will be working to help administer operations in the shop, office, and on project locations.
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<b>Location: </b>The company office and shop are located in Auburn, CA but projects may be located throughout the states of California and Nevada.</p><p><b>
Travel:</b> 25-50% local</p><p><b>
Duties:</b></p><ul><li>
Support field crews with:<ul><li>
Supply ordering and delivery</li><li>
Parts ordering and delivery</li><li>
Tool ordering and delivery</li><li>
Systems troubleshooting</li></ul></li><li>
Support mechanics with:<ul><li>
Supply ordering</li><li>
Parts ordering</li><li>
Uniform management</li></ul></li><li>
Support the Fleet Manager with:<ul><li>
Vendor research and setup</li><li>
Equipment maintenance scheduling and setup</li><li>
Equipment mobilization</li><li>
Vehicle and equipment registration</li><li>
Inventory ordering, counts, maintenance and reporting</li></ul></li><li>
Support HR and Safety with:<ul><li>
New hire paperwork and onboarding</li><li>
Systems setup and training</li><li>
Periodic trainings and testing</li><li>
PPE issuance</li></ul></li><li>
Assist the business development department needed.</li><li>
Database support.</li><li>
Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Markit! Safety Policies.</li><li>
Other duties as assigned.</li></ul><p><b>
Requirements:</b></p><ul><li>
21 years of age or older.</li><li>
Excellent organizational and motivational skills.</li><li>
Outstanding attention to detail.</li><li>
Exceptional communication and interpersonal ability.</li><li>
High Proficiency in Microsoft, Google Suite, and Adobe Acrobat software.</li><li>
Strong customer service orientation.</li><li>
Advanced knowledge of office machinery and cellular devices including computer, copier, tablet, and cell phone.</li><li>
Travel to project sites throughout the State of California and Nevada, other states as needed.</li><li>
Possess a valid driver&rsquo;s license. Due to various worksites, having reliable transportation is a MUST.
</li></ul><p><b>Preferred Background &amp; Experience:</b></p><ul><li>
Experience in the forestry and/or construction industry is preferred</li><li>
2-5 years administrative experience</li></ul><p><b>
Benefits:</b></p><ul><li>
Competitive wages.</li><li>
Annual reviews.</li><li>
Health insurance including medical, dental and vision.</li><li>
Supplementary insurance including life, short and long term insurance.</li><li>
Paid holidays, vacation and personal time.</li><li>
Retirement with company match.</li><li>
Company provided training for career advancement.</li></ul><p>
</p><p>emaxQCsO0U</p></div>

Field Operations Support Specialist

Serco

<div></div><div><div><div><div><p>Available in 3 locations
</p><p></p><div><h2 class="jobSectionHeader"><b>Test Operations Support Analyst</b></h2>
</div><div><div>Available in 3 locations</div>
 <div><div><div>Washington, District of Columbia, US, 20005
 </div><div>Virginia, US, 20170
 </div><div>Maryland, US, 21401
</div></div></div></div></div></div><div><div>Washington, District of Columbia, US, 20005
</div></div><div><div>Category: Navy
</div></div><div><div>Job ID: 34138
</div></div><div><div>widget: Full-Time
</div></div><div><div>A current DoD security clearance or be able to obtain an interim clearance after hire. (Will consider individuals administratively downgraded from a previously held clearance.) A condition of employment is based on your ability to obtain and maintain your clearance.
</div></div><div><div>Other
</div></div><div><div>No - Teleworking not available for this position
</div></div><div><div>$97787.27-$162978.79</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
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<p>We&rsquo;re seeking a dynamic and experienced Test Operations Support Analyst to join Serco&rsquo;s Amphibious Ship Section supporting Test and Evaluation (T&amp;E). This is an excellent opportunity for high performing individual to join a team of T&amp;E professionals evaluating and managing the contracts to design, construct, test, and deliver new amphibious ships. Our government support team for this specific opportunity is led by a Program Manager and Deputy Program Manger having decades of experience working within the Department of Defense and the Shipbuilding and Repair Industry.</p>
<p>This government support team falls within our high-performing Naval Acquisition and Sustainment Operation (NASO) which provides critical services to nearly all U.S. Navy surface ships and craft and is achieving truly impactful outcomes. NASO is part of Serco's Maritime Engineering, Technology and Sustainment (METS) business unit. Serco has over 10,000 people in North America, with operations across the U.S. and Canada. We are committed to forming long-term partnerships and supporting Federal, Provincial, and State government customers to achieve their mission. Serco supports the U.S. Navy as a prime contractor providing amphibious warfare and expeditionary professional support services. We are committed to providing the U.S. Navy with the management, engineering, and subject matter expertise to face all challenges, and welcome those with dedication, talent, and skill sets to join the Naval Acquisition and Sustainment Operation Team. This role offers the chance to drive impactful change and achieve our clients&rsquo; mission objectives with the highest level of capability and assurance, and at the lowest possible cost.</p>
<p>Serco supports the U.S. Navy as a prime contractor providing amphibious warfare and expeditionary professional support services. We are committed to providing the U.S. Navy with the management, engineering, and subject matter expertise to face all challenges, and welcome those with dedication, talent, and skill sets to join the Naval Acquisition and Sustainment Operation Team.</p>
<p><b>In this role, you will:</b></p>
<ul><li>Track the execution of T&amp;E funding</li>
<li>Manage task planning sheets (TPS)</li>
<li>Develop out-year business plans</li>
<li>Work with T&amp;E engineers in the evaluation of new amphibious ship&rsquo;s performance</li>
<li>Work closely with Government and industry T&amp;E professionals, Naval Warfare Centers, shipbuilders, and Participating Acquisition Resource Managers (PARMs) to ensure testing requirements and activities are accurately funded</li>
</ul><p><b>To be successful in this roll, you will have:</b></p>
<ul><li>Successfully completed a Bachelor&rsquo;s degree from accredited college or university, preferably in accounting, finance or business management . Military or DoD experience can be substituted for a degree if five (5) or more years of specific work experience can be demonstrated in an analogous or higher-level position.</li>
<li>A minimum of 6 years of relevant business management experience.</li>
<li>A current DoD security clearance or be able to obtain an interim clearance after hire. A condition of employment is based on your ability to obtain and maintain your clearance.</li>
<li>The ability to operate personal computers and have good knowledge and operational abilities with Microsoft Office tools.</li>
<li>The ability to work in an office environment.</li>
<li>The ability to create briefs and documents as needed. Candidate is responsible for monthly business reports and routinely coordinates with testing authorities and warfare centers to ensure TPS are funded.</li>
<li>The ability to manage a large ACAT 1C program&rsquo;s division in Navy Enterprise Planning System (NEPS).</li>
</ul><p><b>Additional desired experience and skills:</b></p>
<ul><li>Understanding of the Program Objective Memorandum (POM) Cycles</li>
<li>Experience supporting a Navy Program Business Financial Manager (BFM).</li>
<li>Ability to operate POWER BI</li>
<li>Proficiency in the analytical review of T&amp;E data and knowledge of U.S. Navy Amphibious Warfare Programs is highly desirable.</li>
<li>DoD/Navy ACAT I Program experience is desired</li>
</ul><p>At Serco, we do important work that really matters, and we strive to bring together the right people, right technology, and right partners to create impactful solutions that address some of the world&rsquo;s most urgent and complex challenges. It&rsquo;s an exciting time to join Serco, a place where you can make a difference. If you are interested in supporting our military and working with our sailors and a passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><p><br>
</p><br>
<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
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<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
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To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
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Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
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Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
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Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
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<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
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<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
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Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
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</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
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<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
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Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Test Operations Support Analyst

BCF Solutions

<div><b>LOCATION:</b> Dahlgren, VA (on-site)<br>
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<b>SUMMARY: </b>The Operations Support Analyst will support Warfighter Operational Integration work with the Missile Defense Agency<br>
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<b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.<ul>
<li>Provide management and program analysis relating to military operational concepts/capabilities</li>
<li>Experience with integration and fielding of complex weapon systems</li>
<li>Conduct strategic high-level coordination activities</li>
<li>Ability to conduct deliberate planning</li>
<li>Test Support</li>
<li>Logistics and sustainment</li>
<li>High-level policy development</li>
<li>Requirements and operational document development</li>
<li>Cyber-security impacts on operations, problem solving, working independently</li>
<li>Leading teams</li></ul><b>
NON-ESSENTIAL DUTIES: </b>Perform other duties as assigned<br>
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<b>EDUCATION AND EXPERIENCE:</b><br>
<ul><li>Bachelor&rsquo;s Degree + the commensurate years of experience listed below for each SOW objective in the Management and Program Analysis Field relating to: military operational concepts/capabilities; integration and fielding of complex weapon systems; conducting strategic high-level coordination activities; deliberate planning; test support; logistics and sustainment; high-level policy development; requirements, and operational document development; cyber-security impacts on operations; problem solving; working independently and leading teams:</li></ul><br>
<ul><li>For all SOW Objectives: 4+ years&rsquo; experience must be in the missile defense industry</li><li>For SOW 3.1: 7 + years&rsquo; for leading, planning &amp; executing strategic senior-level forums &amp; working group tasks</li><li>For SOW 3.1: 7+ years&rsquo; experience in coordinating with Joint Staff, Services, and Combatant Commands</li><li>For SOW 3.2: 4+ years&rsquo; operational experience in asset and/or configuration management</li><li>For SOW 3.3: 5 + years&rsquo; experience in curriculum development and training certification programs</li><li>For SOW 3.3: 5 + years&rsquo; experience in project/program management &amp; associated metrics/evaluations</li><li>For SOW 3.4 5 + years&rsquo; operational experience in the radar and sensors field &amp; analysis</li><li>For SOW 3.5/3.6: 5 + years&rsquo; operational experience in ground- and sea-based weapon systems analysis</li><li>For SOW 3.8: 5 + years&rsquo; operational experience in command and control</li><li>For SOW 3.6/3.9: 5 + year&rsquo;s supporting operational exercises and wargames in theater</li><li>For all SOW Objectives: Minimum of SECRET Security Clearance up to TOP SECRET/SCI based on position.</li></ul><br>
Direct Modeling and Simulation experience or completion of TREX training program may be substituted for 2 years&rsquo; experience. Purple integrator experience (experience as red AND blue force integrators)/Mission Engineer and Event Lead experience may be substituted for 3 years&rsquo; experience.<br>
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Note: In absence of any degree, 5+ additional years of experience may be substituted.<br>
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<b>COMPUTER SKILLS:</b><ul>
<li>Skill in operating a personal computer and standard office equipment</li>
<li>Must have proficiency in a variety of computer software applications in word processing, spreadsheets, and database (MS Office: Word, Excel, PowerPoint, Outlook)</li></ul><b>
CERTIFICATES, LICENSES, REGISTRATIONS, CLEARANCE:
</b><ul><li>Must be able to obtain and maintain a DoD Secret security clearance (U.S. Citizenship)</li>
<li>Active DoD Secret security clearance desired</li></ul><b>
PHYSICAL DEMANDS:</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.<ul>
<li>While performing the duties of this job, the employee is regularly required to sit, talk, and hear.</li>
<li>The employee is regularly required to write and type on a computer.</li>
<li>The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.</li>
<li>The employee is occasionally required to stand; climb, or balance and stoop, kneel, crouch, or crawl.</li>
<li>Specific vision abilities required by this job include close vision.</li></ul><p><b>
WORK ENVIRONMENT:
</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul>
<li>Job duties are performed in a manufacturing/office environment utilizing standard office equipment such as a computer, photocopier, and telephone.</li>
<li>The noise level in the work environment is usually low to moderate.</li></ul><br>
<br>
<br>
BCF Solutions, Inc. is an Equal Opportunity Employer and participates in the E-Verify Employment Verification Program.
<br>
BCF Solutions, Inc. is an Equal Opportunity Employer/Veterans/Disabled.<br>
<br>
XJ6</div>

Operations Support Analyst (Intermediate)

Accuity

<b>Department:</b> Product
<br><b>Location:</b> Remote
<br><b>FLSA Status:</b> Exempt
<br><b>People Leader:</b> No
<br><b>Travel:</b> Up to 5%
<br><br>
Summary
<br><br>
Company Summary
<br>Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.
<br>Job Summary
<br>The Sr. Product Operations Support Specialist supports Accuity’s product users by troubleshooting complex issues, contributing to product readiness, supporting release and user acceptance testing, and helping improve documentation, workflows, and support processes. Reporting to a Product leader, this role serves as a knowledgeable product resource and partners closely with Product, Engineering, Operations, and other stakeholders to improve user experience, issue resolution, and product performance in a fully remote environment.
<br>Responsibilities
<br>Product Support and Issue Resolution
<br><ul>
<li>Troubleshoot complex product, workflow, and user issues through email, Microsoft Teams, and other designated support channels.</li>
<li>Respond to user concerns, training gaps, workflow questions, and technical issues with clarity, urgency, and professionalism.</li>
<li>Investigate product functionality, user behavior, data patterns, and system issues to help identify root causes and recommend solutions.</li>
<li>Escalate technical issues appropriately to Product, Engineering, or Operational teams and follow through to resolution.</li>
<li>Maintain a strong understanding of Accuity’s case management tools and related product workflows.</li>
</ul>
Product Readiness and Testing Support
<br><ul>
<li>Perform QA/testing activities before product launches, releases, or enhancements to help ensure software performs as expected.</li>
<li>Support user acceptance testing and support-based testing to validate functionality, usability, workflow impact, and issue resolution.</li>
<li>Identify, document, and communicate defects, workflow gaps, usability issues, and system malfunctions.</li>
<li>Partner with Product and Engineering teams to validate fixes, clarify requirements, and confirm user impact.</li>
<li>Provide user-centered feedback to help improve product functionality, adoption, and overall experience.</li>
</ul>
Documentation and Workflow Support
<br><ul>
<li>Contribute to product support documentation, user guidance, troubleshooting resources, and internal knowledge materials.</li>
<li>Support improvements to product support workflows, escalation paths, and internal support processes.</li>
<li>Analyze recurring issues, support trends, and workflow inefficiencies to recommend practical improvements.</li>
<li>Help scale product support practices as Accuity’s tools, teams, and user base continue to grow.</li>
</ul>
Cross-Functional Collaboration
<br><ul>
<li>Collaborate with Product, Engineering, Operations, Clinical, CDI, Coding, and other internal stakeholders to resolve user and system issues.</li>
<li>Translate user feedback and support trends into actionable insights for Product and Engineering teams.</li>
<li>Serve as a product subject matter resource for internal users and stakeholders.</li>
<li>Communicate clearly in a remote-first environment, ensuring relevant parties have timely visibility into issue status, risks, and resolution plans.</li>
</ul>
Other Duties as Assigned
<br><ul>
<li>Perform other duties and responsibilities as assigned based on business needs.</li>
</ul>
Qualifications
<br>Education and Credentials
<br><ul>
<li>High school diploma or equivalent required.</li>
<li>Associate’s or bachelor’s degree in healthcare, technology, business, informatics, or a related field preferred.</li>
</ul>
Experience
<br><ul>
<li>4–6 years of product support, technical support, application support, product operations, or comparable experience required.</li>
<li>Experience supporting healthcare applications or healthcare users preferred.</li>
<li>Experience troubleshooting software, application, workflow, or technical user issues required.</li>
<li>Experience supporting product releases, QA/testing, user acceptance testing, or defect validation preferred.</li>
<li>Experience partnering with Product, Engineering, Operations, or other cross-functional teams preferred.</li>
<li>Exposure to SQL or other data-querying tools preferred.</li>
</ul>
Core Competencies
<br><ul>
<li>User Focus: Demonstrates empathy for users and works to understand the issue behind each request, not just the stated problem.</li>
<li>Technical Aptitude: Learns systems quickly and navigates complex tools, workflows, and data sources with confidence.</li>
<li>Problem Solving: Investigates ambiguous issues, identifies root causes, and recommends practical solutions.</li>
<li>Communication: Communicates clearly, professionally, and empathetically with technical and non-technical audiences.</li>
<li>Collaboration: Works effectively across Product, Engineering, Operations, and other stakeholder groups to drive timely resolution.</li>
<li>Accountability: Owns issues through completion, follows up consistently, and keeps stakeholders informed.</li>
<li>Process Orientation: Identifies trends, documentation gaps, and workflow inefficiencies and contributes to scalable improvements.</li>
<li>Remote-Work Effectiveness: Stays organized, responsive, and productive in a fully remote environment.</li>
<li>Adaptability: Responds effectively to changing priorities, evolving products, and a growing business environment.</li>
<li>Judgment: Knows when to resolve independently, when to escalate, and how to balance user needs with business and technical constraints.</li>
</ul>
Additional Requirements
<br><b>1) Physical Requirements:</b> The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment.
<br><b>2) Position and Employment Statement:</b> While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.
<br><br>
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Sr. Product Operations Support Specialist

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