operations support manager

TerraPower

<div>TITLE: Operations Support Manager

LOCATION: Kemmerer, Wy
TerraPower is a nuclear technology company based in Bellevue, Washington. At its core, the company is working to raise living standards globally through a more affordable, secure and environmentally friendly form of nuclear energy along with innovations in medical isotopes to improve human health. In 2006, TerraPower originated with Bill Gates and a group of like minded visionaries who evaluated the fundamental challenges to raising living standards around the world. They recognized energy access was crucial to the health and economic well being of communities and decided that the private sector needed to take action and create energy sources that would advance global energy deployment. TerraPower&rsquo;s mission is to be a world leader in new nuclear technologies, while developing innovators and future leaders in the nuclear field. As a result, the company&rsquo;s activities in the fields of nuclear energy and related sciences are yielding significant innovations in the safety and economics of nuclear power, hybrid energy and medical applications &ndash; all for significant human health benefits.

TerraPower is seeking to hire highly motivated and forward-thinking professionals who are interested in focusing on advanced nuclear reactor research and development and influencing change within the nuclear power landscape and bringing forward the critical production of medical isotopes. TerraPower is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. In addition, as a federal contractor, TerraPower has instituted an Affirmative Action Plan (AAP) in an effort to proactively recruit, hire, and promote women, minorities, disabled persons and veterans.

Manager, Operations Support

The Manager, Operations Support reports directly to the Senior Manager, Operations and will oversee the Operations Specialists, including SRO candidates, and provide leadership in operational strategy, training, and regulatory compliance at Kemmerer Unit 1 (KU1). This role will ensure the successful development of Operations programs and procedures, facilitate initial license training (ILT), and secure an SRO license to support plant operations. The successful candidate will integrate and coordinate with other departments, project partners, regulators, and outside organizations working on the needs of the project.

Responsibilities
<ul><li> Participate in training to obtain an SRO license for the Natrium plant.</li></ul>
<ul><li> Mentor team members through ILT and facilitate their licensing process, ensuring readiness for operational tasks.</li></ul>
<ul><li> Supervise Operations Specialists and SRO candidates, ensuring alignment with operational goals and compliance standards.</li></ul>
<ul><li> Develop and maintain oversight of operational programs, including fire protection, fatigue management, license requalification, qualification tracking, clearance and tagging and, equipment labeling.</li></ul>
<ul><li> Coordinate with other departments for cross-discipline procedure development, design reviews, and training development.</li></ul>
<ul><li> Complete 10CFR50.59 and 10CFR72.48 reviews, as applicable.</li></ul>
<ul><li> Consider and integrate use of cross-trained resources in procedure development, training development, and design reviews to improve organizational efficiency.</li></ul>
<ul><li> Engage with industry peers, 3rd party vendors, ASME, NEI, EPRI, and other organizations to find innovative methods and technologies for the development of procedures, training, and the design of the plant.</li></ul>
<ul><li> Ensure administrative and process implementation procedures comply with company standards, NRC regulations, INPO accreditation criteria, and other codes, standards, and regulatory requirements.</li></ul>
<ul><li> Develop and maintain knowledge of plant design, plant operations, and discipline specific skills and techniques commensurate with the responsibility to develop procedures and training and perform effective design reviews.</li></ul>
<ul><li> Assist the Sr Manager, Operations in establishing department goals and cost estimates that result in budgeted activities for the assigned area including specific project or subject matter areas as assigned.</li></ul>
<ul><li> development schedules.</li></ul>

Discipline-Specific Education and Experience
<ul><li> Senior Reactor Operator license preferred. May accept Reactor Operator license or SRO Certification.</li></ul>
<ul><li> 3 years commercial nuclear power plant operator experience.</li></ul>
<ul><li> 5 years experience working at a commercial nuclear power plant.</li></ul>
<ul><li> Bachelors Degree in science or engineering required.</li></ul>
<ul><li> Meet requirements per ANSI/ANS 3.1 2014 4.3.6 for operations middle manager and Regulatory Guide 1.8 C.1.1 for middle manager.</li></ul>

Key Qualifications and Skills
<ul><li> Experience with interpreting relevant nuclear information and standards in strict procedural and regulatory compliance.</li></ul>
<ul><li> 2+ years of leadership experience at a commercial nuclear power plant</li></ul>
<ul><li> Excellent written and verbal communication skills.</li></ul>
<ul><li> Experience leading projects/initiatives which include many competing objectives and organizational constraints, with the ability to resolve conflicts between objectives.</li></ul>
<ul><li> Experience leading diverse groups in the resolution of highly complex problems.</li></ul>
<ul><li> The successful candidate will:</li></ul>
<ul><li> possess a high degree of trust and integrity, openly communicate, and display respect and a desire to foster teamwork.</li></ul>
<ul><li> understand how individual actions and decisions can positively and negatively affect the ability of the total organization to meet its requirements to regulatory agencies and to the public.</li></ul>
<ul><li> adapt well to emergent changes due to changes in plant design, plant procedures, schedule changes, or other challenges associated with the design, construction, and commissioning of a new nuclear power plant.</li></ul>

Job Functions

Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.
<ul><li> Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)</li></ul>
<ul><li> Physical exertion and/or requirements: Minimal, with ability to safely lift up to 25 pounds.</li></ul>
<ul><li> Repetitive work: Prolonged</li></ul>
<ul><li> Special Senses: Visual and audio focused work</li></ul>
<ul><li> Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of &gt;8 hrs./day</li></ul>
<ul><li> Travel required: 0-5%</li></ul>

TerraPower&rsquo;s technology is controlled for export by various agencies of the U.S. Government. TerraPower must evaluate applicants who are foreign nationals (other than asylees, refugees, or lawful permanent residents) in accordance with U.S. Government export control requirements. To facilitate TerraPower&rsquo;s export control reviews, you will be asked as part of the application process to identify whether you are a U.S. Citizen or national, asylee, refugee, or lawful permanent resident of the United States. Government export authorization approval times vary. Based on the business needs for a particular position, TerraPower may not consider a foreign national from a country if it is impracticable to obtain timely Government export approval. Job details
Job Type: Full-time

Salary Range Level 12: $ 154,851- $ 232,277
<ul><li>We typically place offers in the lower to middle portion of the range to maintain internal equity and allow room for growth. Any salary offered within the posted salary band is based on market data and commensurate with the selected individual&rsquo;s qualifications experience. This range is specific to Washington State.</li></ul>

Benefits:
<ul><li>Competitive Compensation</li></ul>
<ul><li>Salary, eligible to participate in discretionary short-term incentive payments</li></ul>
<ul><li>Comprehensive Medical and Wellness Benefits Medical</li></ul>
<div>
o Vision</div>
<div>
o Dental</div>
<div>
o Life</div>
<div>
o Life and Disability</div>
<div>
o Gender Affirmation Benefits</div>
<div>
o Parental Leave</div>
<ul><li>401k Plan</li></ul>
<ul><li>Generous Paid Time Off (PTO)</li></ul>
<div>
o 21 days of annually accrued PTO</div>
<ul><li>Generous Holiday Schedule</li></ul>
<div>
o 10 paid holidays</div>
<ul><li>Relocation Assistance</li></ul>
<ul><li>Professional and Educational Support Opportunities</li></ul>
<ul><li>Flexible Work Schedule</li></ul>

 TerraPower Career and Benefits information: https://www.terrapower.com/contact-us/careers/</div>

Operations Support Manager

brilliant mind events

Location: Qatar We are hiring a Data &amp; Operations Support Manager to manage the data and operational requirements for the event. You will ensure data accuracy, support operational planning, and troubleshoot issues as they arise during the event.If you have a background in data management and operational support, apply today! Apply now!Job Types: Full-time, Temporary

Data & Operations Support Manager

ACOUSTIEG

<div>
 Welcome to where every role drives real change. At ACOUSTIEG, we don't just offer jobs, we offer the chance to shape industries and transform communities. Join professionals who wake up knowing their work matters, solving challenges that impact millions. Founded in 2018, ACOUSTIEG is one of Saudi Arabia&rsquo;s leading companies in acoustic treatment and sound isolation. We deliver innovative solutions tailored to various sectors, from healthcare and education to residential and commercial projects. Ready to do work that matters? Explore our roles and join those making a real difference.
 
 
 Description
 
 Job Vacancy | شاغر وظيفي
 
 
 Operations Supervisor-Business Operations Lead-Operations &amp; Support Manager
 
 
 قائد التشغيل ودعم العملاء
 
 
 Company: Chord Production
 
 
 Location: Dammam, Saudi Arabia
 
 
 الموقع: الدمام، المملكة العربية السعودية
 
 
 Employment Type: Full-time
 
 
 نوع العمل: دوام كامل
 
 
 
 Requirements
 
 
 
 &bull; Experience in operations, customer support, or administration (preferred)
 
 
 خبرة في التشغيل أو خدمة العملاء أو الإدارة (يفضل)
 
 
 &bull; Strong communication skills and professionalism with clients
 
 
 مهارات تواصل عالية واحترافية في التعامل مع العملاء
 
 
 &bull; Organized, responsible, and detail-oriented
 
 
 شخص منظم ومسؤول ويهتم بالتفاصيل
 
 
 &bull; Ability to multitask and work under pressure
 
 
 القدرة على إدارة عدة مهام والعمل تحت الضغط
 
 
 &bull; Basic knowledge of digital ads and marketing follow-up (preferred)
 
 
 معرفة أساسية بمتابعة الإعلانات والتسويق الرقمي (يفضل)
 
 
 &bull; Good skills in Google Sheets / Excel
 
 
 إجادة Google Sheets / Excel
 
 Roles And Responsibilities
 
 
 
 &bull; Manage daily business operations and ensure smooth execution
 
 
 إدارة التشغيل اليومي والتأكد من سير العمل بسلاسة
 
 
 &bull; Handle customer inquiries and respond to clients via phone calls and WhatsApp
 
 
 الرد على العملاء ومتابعة الاستفسارات عبر الجوال والواتساب
 
 
 &bull; Provide customer support and ensure client satisfaction
 
 
 متابعة خدمة العملاء وضمان رضا العميل
 
 
 &bull; Coordinate between internal team members and ensure tasks are completed correctly
 
 
 التنسيق بين الموظفين والتأكد من إنجاز المهام بالشكل الصحيح
 
 
 &bull; Monitor ongoing tasks and follow up on delivery deadlines
 
 
 متابعة المهام والتأكد من الالتزام بمواعيد التسليم
 
 
 &bull; Report operational issues and propose solutions to improve workflow
 
 
 رصد المشاكل التشغيلية واقتراح حلول لتحسين سير العمل
 
 
 &bull; Follow up on advertising campaigns and confirm performance and continuity
 
 
 متابعة الإعلانات والتأكد من أنها شغالة بشكل صحيح وتحقق المطلوب
 
 
 &bull; Support management with general administrative and operational tasks
 
 
 دعم الإدارة في المهام التشغيلية والإدارية العامة
 
 
 
</div>

Operations Supervisor-Business Operations Lead-Operations & Support Manager

ASK Development pvt Limited

Hiring: Manager &ndash; Technical Support Services Islamabad Salary: PKR 250,000/monthRequirements:<ul><li>BS (4-year) in Telecom, CS, SE or related field (Master&rsquo;s preferred)</li><li>4&ndash;5 years&rsquo; experience in Technical Support / IT Operations / Service Delivery</li><li>Hands-on expertise in Datacom, IT Infrastructure &amp; Security</li><li>ITIL (Expert/Managing Professional) + CCNP/HCIP or equivalent certifications</li></ul>Key Responsibilities:<ul><li>Lead L1/L2 support, incident &amp; problem management</li><li>Ensure SLA compliance &amp; customer satisfaction (NPS)</li><li>Handle escalations &amp; perform RCA implementation</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in technical support, IT operations management: 5 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager – IT Operations & Support

Murphy Oil Corporation

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.
 
Job Summary
 
The Operations Support Supervisor is responsible for the support, organization, coordination and presentation of data and analyses relating to operational budgets, forecasting, financial variance analysis, resource management, project metrics and providing support to field staff. They execute the procure to pay process with their team of operational planners and field clerks. They provide their team with training and resources to support the field operations team.
 
The Role is within the US Onshore Operations Team and can be in the Houston or Tilden Office. The successful may work up to two (2) days a week remotely, as business needs allow.
 
Responsibilities
 
Analyze, forecast, and process operational expenses (OPEX) related to field operations
 Supervise field clerks and operations planners to execute OPEX budgeting, forecasting, and spend tacking.
 Coordinate with field personnel who set up and operate various machines and equipment
 Identify cost-saving opportunities and recommend process improvements
 Collaborate with relevant teams to create accurate forecasts for budget planning
 Oversee administrative tasks related to field operations including PO creation and invoice processing
 Process reports, invoices, and other relevant documentation
 Maintain accurate records of rental equipment and field vehicles
 Track key performance indicators (KPIs) across different functions
 Develop an OPEX optimization program based on operational performance indicators
 Implement a monthly OPEX review with Operations General Manager and superintendents to review past, current and future OPEX.
 Monitor and control operations from a holistic perspective, supporting the Operations General Manager, with the objective to increase Cash Flow
 Define and implement a chemicals accountability process
 Improve Purchase Order process to improve accountability
 Identify processes where the Operations Department might optimize G&A
 Support Operations General Manager in negotiation with partners and with major vendors
 Provide support for the Engineering team with cost tracking, accruals and forecasting
 
Qualifications/Requirements
 
Associate’s degree and minimum 10 years’ experience in oil & gas or similar industry with 3 years of supervisory experience
 Excellent communication and leadership abilities
 Proficiency in process improvement methodologies
 
Th e individual is required to follow all applicable safety precautions. Work is performed almost entirely in a controlled (i.e., inside) environment and does not typically subject the incumbent to any hazardous/extreme elements; some positions may require regularly moving or transporting items weighing up to 25 lbs. around the office for various needs. The successful candidate must be able to complete all essential physical requirements of the job with or without reasonable accommodation.
 
Desired/ Preferred Qualifications
 
Bachelor’s degree in business, engineering, accounting or another related field
 Minimum 8 years’ experience in oil & gas or similar industry with 5 years of supervisory experience
 Demonstrated experience with data mining and trend identification
 Experience with project management financial reporting within a corporate environment
 Exceptional attention to detail and sense of urgency
 Independent thinker, ability to anticipate
 Proven ability to identify and solve problems
 Experience with new system implementation(s) or creating databases
 Analyze, forecast, and process operational expenses (OPEX) related to field operations
 
Supervise field clerks and operations planners to execute OPEX budgeting, forecasting, and spend tacking.
 Identify cost-saving opportunities and recommend process improvements
 Collaborate with relevant teams to create accurate forecasts for budget planning
 Oversee administrative tasks related to field operations including PO creation and invoice processing
 Maintain accurate records of rental equipment and field vehicles
 Support Operations General Manager in negotiation with partners and with major vendors
 Assist supervisors in tracking LOE costs and submitting forecasts
 Execute accrual process
 Improve accrual process
 Develop and mentor personnel following Company talent management process
 Conduct audits as required
 
PURPOSE
 
We believe in providing energy that empowers people.
 
MISSION
 
We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.
 
VISION
 
We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.
 
VALUES & BEHAVIORS
 
Do Right Always
 
Respect people, safety, environment and the law
 
Follow through on commitments
 
Make it better
 
Think Beyond Possible
 
Offer solution
 
Step up and lead
 
Don’t settle for “good enough”
 
Embrace new opportunities
 
Stay With It
 
Show resilience
 
Lean into challenges
 
Support each other
 
Consider the implications
 
_________________________________________________________________________________________________
 
Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.
 
For additional information, you may also visit the USCIS website .
 
Murphy Oil Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, and status as a protected veteran, or any other category protected by federal, state or local laws.
 EEO is the Law Poster
 EEO is the Law Supplement

Supervisor, Operations Support - US Onshore

Coptic Orphans

<div>CRM and Application Support Manager 
Purpose of the Job
The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution. 
Essential Functions and Responsibilities
<ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul> 
Required Education, Experience, Knowledge and Skills
<ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul> 
Travel and Working requirements
<ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div>

IS Operation Manager

SuperPay by e&

<div>
 
 Role Purpose
 
 
 
 The POS Support Manager is responsible for overseeing all Point of Sale (POS) support operations, ensuring the reliability, availability, and optimal performance of POS systems across the organization. This role manages the POS support team, leads system enhancements, drives process improvements, and acts as the primary liaison between operations, IT, and external vendors.
 
 
 The manager ensures seamless POS functionality, timely issue resolution, and alignment of POS systems with business needs, including back office POS acceptance, acquiring services, BNPL solutions, payment switch operations, Terminal Management Systems (TMS), as well as logistics and warehouse management to support operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop the POS support team, ensuring high performance and continuous skill growth
 </li>
 <li>
 Oversee day-to-day POS support operations, ensuring timely resolution of issues and adherence to service level standards
 </li>
 <li>
 Allocate resources and prioritize tasks for efficient support workflow management
 </li>
 <li>
 Conduct regular performance reviews and training sessions to upskill the team
 </li>
 <li>
 Manage the configuration, maintenance, and optimization of POS systems, back office applications, and POS acceptance infrastructure
 </li>
 <li>
 Oversee and support acquiring services, BNPL integrations, payment switch operations, and TMS functionalities
 </li>
 <li>
 Ensure proper hardware, software, and network setup across all POS environments
 </li>
 <li>
 Conduct root cause analysis on recurring issues and implement long-term corrective actions
 </li>
 <li>
 Oversee POS system updates, patches, and enhancements
 </li>
 <li>
 Ensure data integrity and proper synchronization between POS and back office systems
 </li>
 <li>
 Review and improve POS support processes, automating routine tasks where applicable
 </li>
 <li>
 Monitor POS ecosystem performance (including acquiring, BNPL, TMS, and switch services), proactively addressing risks and optimization opportunities
 </li>
 <li>
 Maintain accurate and comprehensive documentation for configurations, procedures, and troubleshooting
 </li>
 <li>
 Manage logistics and warehouse operations, ensuring efficient inventory control, timely distribution of POS hardware/software, and streamlined supply chain processes to support business continuity
 </li>
 <li>
 Work closely with IT, Operations, Finance, and other teams to ensure alignment and seamless system integration
 </li>
 <li>
 Coordinate with vendors for escalations, upgrades, and product enhancements across POS acceptance, acquiring services, switch, and TMS solutions
 </li>
 <li>
 Support business initiatives requiring POS system changes or third-party service integrations
 </li>
 <li>
 Provide management with key performance metrics and POS-related analytical reports
 </li>
 <li>
 Conduct training sessions for internal teams on POS functionalities, updates, and best practices
 </li>
 <li>
 Communicate technical information effectively to both technical and non-technical stakeholders
 </li>
 <li>
 Act as the primary escalation point for complex or high-priority POS incidents
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Technology, Logistics, or a related field
 </li>
 <li>
 Minimum 5+ years of experience in POS support or IT systems administration, including at least 2 years in a supervisory/managerial role
 </li>
 <li>
 Strong expertise in POS hardware/software configuration, troubleshooting, back office system operations, and POS acceptance technologies
 </li>
 <li>
 Experience with acquiring services, BNPL integration, payment switch systems, and TMS
 </li>
 <li>
 Solid understanding of networking fundamentals (VPN, IP configuration)
 </li>
 <li>
 Experience with systems such as CRM, TMS, and FIS Switch
 </li>
 <li>
 Proven ability to manage teams, prioritize workloads, and work under pressure
 </li>
 <li>
 Strong analytical, problem-solving, and decision-making skills
 </li>
 <li>
 Excellent communication, stakeholder management, and vendor coordination skills
 </li>
 <li>
 Experience in logistics and warehouse management, including inventory control and supply chain optimization
 </li>
 <li>
 Preferred certifications: ITIL Foundation, POS vendor certifications, or equivalent
 </li>
 </ul>
</div>

POS Support Manager

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