operations support manager

ABM Industries Inc.

<div>ABM Performance Solutions (APS) is ABM&rsquo;s self-delivered operational platform which incorporates all of ABM&rsquo;s offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business.

The Manager of Operations Support - APS Mobilizations role is responsible for the tactical delivery of managing workstreams, deliverables and tasks detailed in the APS Mobilization template used to launch all new APS client contracts. The role will provide subject-matter expertise to ensure adherence to ABM standards and industry best practices, driving compliance and offering clear guidance to operations teams and mobilization colleagues in support of the new contract and client. The Manager is expected to be a continuous learner who actively monitors industry trends, ABM processes changes, evolving client needs, and operational performance.

The Manager of Operations Support - APS Mobilizations reports to the Senior Manager of Operations &ndash; APS Mobilization Support and works closely with the APS Platform Team and APS Portfolio Leads. This role is responsible for setting up and executing the APS service delivery model for new client contracts (from Letter of Intent or signed contract) through stabilization and ongoing operations in collaboration with the Client Experience and Ops Support Program Manager. 


Travel regularly (up to 75%) to support mobilization oversight, assessments, and operational leadership needs. 


Pay: $103,000 - $130,000

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program. 


Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management<ul>
<li>Partner with APS Platform Leadership, Portfolio Leads, and cross-functional stakeholders (Procurement, Safety, Finance, HR, Technology) to ensure seamless, strategic mobilization execution across all new contracts.</li>
<li>Direct the implementation of APS operational standards, processes, and service delivery frameworks for all new client engagements.</li>
<li>Lead and influence Continuous Improvement initiatives to enhance client outcomes, operational efficiency, workforce readiness, and financial performance.</li>
<li>Collaborate with Business Development, Deal Desk, and Pricing teams to shape operational solutioning, new business proposals, and resource strategies.</li>
<li>Serve as an APS operations subject matter expert, providing authoritative guidance and developing enterprise-wide improvement strategies.</li>
<li>Execute duties directly and through subordinate leaders, operational networks, and IG resources to meet contract and mobilization requirements.</li>
</ul>
Mobilization Leadership &amp; Transition Oversight
<ul>
<li>Lead and oversee all mobilization workstreams to ensure deliverables, timelines, staffing plans, and operational readiness requirements are met.</li>
<li>Direct cross-functional mobilization teams, ensuring alignment of people, processes, and systems during client onboarding and operational start-up.</li>
<li>Provide high-level operational interpretation of contracts, scopes of work, and service-level expectations to ensure proper execution.</li>
<li>Conduct enterprise-level operational assessments, readiness audits, and gap analyses to mitigate risks and ensure Day-1 readiness.</li>
</ul>
CMMS Implementation, Technology Governance &amp; Data Integrity
<ul>
<li>Lead the strategic deployment and governance of CMMS platforms (Corrigo, Maximo, Brightly, Plant Log, etc.) across APS Industry Groups.</li>
<li>Oversee the accuracy and integrity of CMMS data, asset hierarchies, and operational metadata.</li>
<li>Direct the development of Preventative Maintenance programs, SOPs, inspections, and JHAs.</li>
<li>Provide leadership during asset inventories, validation, and tagging to ensure accurate asset registers.</li>
<li>Govern CMMS reporting structures, KPI dashboards, SLA reporting, and analytics.</li>
<li>Drive continuous improvement of CMMS utilization and adoption across APS operations.</li>
<li>Oversee CMMS training strategies and ensure field teams are equipped for success.</li>
</ul>
Facilities Operations Leadership (Hard &amp; Soft Services)
<ul>
<li>Provide strategic operational expertise across Hard Services (HVAC, mechanical, electrical, plumbing, engineering) and Soft Services (janitorial, MAC, mailroom, landscaping, waste management).</li>
<li>Ensure alignment of all mobilized service delivery models with ABM IFS standards, client expectations, and best practices.</li>
<li>Guide teams in developing operational plans and service structures to support long-term success.</li>
</ul>
Vendor &amp; Subcontractor Governance
<ul>
<li>Oversee vendor and subcontractor onboarding and ensure compliance with contractual and ABM standards.</li>
<li>Monitor vendor performance and support corrective action planning when required.</li>
<li>Provide oversight of subcontractor invoices, scopes, renewals, and service verification to ensure financial and operational alignment.</li>
</ul>
Quality, Compliance &amp; Performance Management
<ul>
<li>Lead the development and governance of quality processes and operational standards.</li>
<li>Oversee SLA/KPI monitoring and reporting to ensure compliance with client and organizational expectations.</li>
<li>Provide strategic input into proposals, operational modeling, staffing, and cost structure development for new business.</li>
<li>Ensure physical and digital resources are properly managed to support mobilization success.</li>
</ul>
Talent, Workforce Readiness &amp; Organizational Support
<ul>
<li>Partner with Talent Acquisition and HR to ensure timely recruiting, hiring, onboarding, and training for mobilization needs.</li>
<li>Oversee workforce readiness processes such as time clock configuration, payroll setup, and compliance documentation.</li>
<li>Ensure employees receive required operational, CMMS, and safety training.</li>
<li>Promote a strong operational culture during mobilization and support employee engagement initiatives.</li>
</ul>
Safety Program Leadership &amp; Compliance
<ul>
<li>Provide oversight for the deployment of ABM safety programs at new and transitioning accounts.</li>
<li>Ensure safety documentation, training, hazard assessments, and compliance measures are executed effectively.</li>
<li>Lead or support site safety audits and corrective action plans.</li>
<li>Promote and reinforce a strong safety culture across APS mobilization efforts.</li>
</ul>
Strategic Collaboration, Stakeholder Alignment &amp; Continuous Improvement
<ul>
<li>Collaborate with APS leadership, cross-functional teams, and client-facing partners to ensure mobilization success.</li>
<li>Represent APS in internal and client meetings, presenting updates on readiness, CMMS, performance, and improvement opportunities.</li>
<li>Leverage industry trends, data analytics, and operational insights to refine mobilization strategies continually.</li></ul> 
<ul>
<li>Associate&rsquo;s degree in a related engineering field, former apprenticeship program, or technical trade school</li>
<li>Minimum of 5 years in Facility Service or Building Management (Portfolio/Multi-Site Contract Management preferred)</li>
<li>Minimum of 2 years of experience leading large, multi-disciplined functional teams</li>
<li>Demonstrated knowledge of Integrated Facilities Management Operations</li>
<li>Industry association certification such as CFMP, FMP or equivalent preferred</li>
<li>Proficient in Microsoft Suite and Smartsheet or other project management software</li></ul> 


ABM is an Equal Opportunity Employer. 
ABM is committed to diversity and inclusion and encourages individuals from all backgrounds to apply.<div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Manager of Operations Support - APS Mobilizations

Zong CMPak Ltd

<div>
 
 
 Department &amp; Function:
 
 Engineering South
 
 
 
 Position:
 
 Operations Support Coordinator
 
 
 
 Location:
 
 Quetta
 
 
 
 Reporting to:
 
 Regional Manager Access Operations
 
 
 
 Job Type:
 
 Contractual
 
 
 
 
 
 Job Purpose:
 
 <ul>
 <li>
 Responsible for KPIs visibility. Analysis of gaps &amp; suggesting/implementing improvement plans &amp; coordination with MS vendor for SLA compliance
 </li>
 </ul>
 
 Job Responsibilities:
 
 <ul>
 <li>
 Support the regional team for tracking, and reporting field operation progress.
 </li>
 <li>
 Maintain and update project documentation, dashboards, and status reports.
 </li>
 <li>
 Coordinate meetings, take minutes, and follow up on action items.
 </li>
 <li>
 Ensure compliance with project governance processes, standards, and templates.
 </li>
 <li>
 Liaise with internal teams and external stakeholders for project coordination.
 </li>
 <li>
 Coordinate with MS vendor team to ensure all reports are timely provided.
 </li>
 <li>
 Vendor monthly performance and compliance evaluation at sub regional level
 </li>
 <li>
 Coordination with MS vendor for Targets related to customer complaints related to TATS and CPM
 </li>
 <li>
 Reporting to HQ for all regional projects and their progress.
 </li>
 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Project Management, Telecommunication or a related field
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 At least 4-5 years of relevant work experience
 </li>
 </ul>
 
 Skills &ndash; Generic:
 
 <ul>
 <li>
 Ability to work under challenging environment and sustain pressure
 </li>
 <li>
 Solution focused and result oriented
 </li>
 <li>
 Interactive personality with relationship building ability
 </li>
 <li>
 Ability to work independently as well as a part of a team
 </li>
 <li>
 Presentation Skills, Strong Follow-up
 </li>
 </ul>
 
 Skills &ndash; Job Specific:
 
 <ul>
 <li>
 Core Competencies in Administration
 </li>
 <li>
 Administrative Expertise &amp; Office Management Skills
 </li>
 <li>
 Strong Written &amp; Communication Skills
 </li>
 <li>
 Strong Interpersonal &amp; Intra personal Skills
 </li>
 <li>
 Ability to prioritize, negotiate, and work with internal stakeholders
 </li>
 <li>
 Integrity &amp; Ownership
 </li>
 </ul>
</div>

Operations Support Coordinator

Coptic Orphans

<div>CRM and Application Support Manager 
Purpose of the Job
The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution. 
Essential Functions and Responsibilities
<ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul> 
Required Education, Experience, Knowledge and Skills
<ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul> 
Travel and Working requirements
<ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div>

IS Operation Manager

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