operations support representative

Accenture

<p><b>Project Role : </b>Network &amp; Svcs Operations Representative<br>
<b>Project Role Description : </b>Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
<br>
<b>Must have skills : </b>Enterprise Network Operations<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>2</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As a Network &amp; Services Operations Representative, you will engage in configuring, integrating, and managing the life cycle of telecommunication network elements. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and supporting customer activations and configuration adjustments to ensure seamless network operations. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting network issues and implementing corrective actions. - Collaborate with cross-functional teams to enhance service delivery and operational efficiency. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network protocols and telecommunications standards. - Experience with network management tools and software. - Ability to analyze network performance metrics and implement improvements. - Familiarity with configuration management and change control processes. Additional Information: - The candidate should have minimum 2 years of experience in Enterprise Network Operations. - This position is based at our Hyderabad office. - A 15 years full time education is required.</p>
<br>
15 years full time education

Network & Svcs Operations Representative

<p><b>Project Role : </b>Network &amp; Svcs Operations Representative<br>
<b>Project Role Description : </b>Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
<br>
<b>Must have skills : </b>Enterprise Network Operations<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>5</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As a Network and Services Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and supporting customer activations and configuration adjustments to ensure seamless network operations and customer satisfaction. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor and analyze network performance metrics to identify areas for improvement. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network configuration management and lifecycle processes. - Experience with telecommunication network elements and their integration. - Ability to troubleshoot and resolve network issues effectively. - Familiarity with back office system data management and customer activation processes. Additional Information: - The candidate should have minimum 5 years of experience in Enterprise Network Operations. - This position is based at our Bengaluru office. - A 15 years full time education is required.</p>
<br>
15 years full time education

City of Jacksonville Beach

<div><div><div><h2 class="jobSectionHeader"><b>CORE PURPOSE AND VALUES</b></h2></div>
<p></p><div><div>Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our <b>EPIC Team:</b></div><ul><li><b>
E</b>mpowerment &ndash;<i>Enabling employees to achieve work-life balance &amp; professional growth and success</i></li><li><b>
P</b>ride &ndash;<i> A small coastal city dedicated to displaying a big heart through our commitment to the community</i></li><li><b>
I</b>ntegrity &ndash;<i> We hold ourselves, individually and collectively, accountable to our community and our organization</i></li><li><b>
C</b>ommunication &ndash;<i> Open &amp; honest dialogue with our community and throughout our organization</i></li><li><b>
T</b>eamwork&ndash;<i> Working together with our community to achieve common organizational goals</i></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>JOB SUMMARY AND ESSENTIAL FUNCTIONS
</b></h2></div><p></p><div><div>This position performs highly skilled technical and administrative work in a wide variety of functions in support the efficient operations of the assigned department; does related work as required. Work is performed under the regular supervision of a department supervisor.</div><div><b><br>
Essential Functions</b></div>
Work will be specialized according to the assigned department. The following essential job functions are representative of the type of tasks that may be performed on a daily basis:<br>
<ul><li>
Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders.</li><li>
Prepares reports, presentations, correspondence, and other communication materials related to departmental activities.</li><li>
Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues.</li><li>
Operates standard office, personal computer, and related equipment.</li><li>
Participates in cross-functional teams and committees to address operational challenges and initiatives.</li><li>
Assists with project management activities, including scheduling, budget tracking, and resource allocation.</li><li>
Assists in the development and implementation of training programs for operations staff.</li><li>
Develops and maintains databases and spreadsheets to track and analyze data.</li><li>
Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies.</li><li>
Analyzes operational data and generates reports to support decision-making and performance monitoring.</li><li>
Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards.</li><li>
Operates radio dispatching and follows up on work order status as assigned.</li><li>
Provides technical support and assistance to field personnel as assigned.</li><li>
Performs related tasks as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS AND PHYSICAL DEMANDS</b></h2></div>
<div><p><b>Education and Experience:</b><br>
A high school diploma or equivalent, and two years of experience as an Operations Support Specialist I or equivalent. Experience in project management is preferred.<br>
<br>
<b>Knowledge, Skills, and Abilities:</b></p><br>
<ul><li>
Thorough knowledge of standard office practices, procedures, equipment, and operational assistance techniques.</li><li>
Thorough knowledge of the organization and functions of the assigned department.</li><li>
Thorough knowledge of business English, spelling, grammar, composition, and math.</li><li>
Proficiency in Microsoft Office Suite and other relevant software applications.</li><li>
Strong organizational skills and attention to detail.</li><li>
Strong analytical skills and ability to interpret data effectively.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to maintain office records and to prepare accurate reports from file sources.</li><li>
Ability to learn and adapt in a fast-paced environment.</li><li>
Ability to perform and organize work independently.</li><li>
Ability to follow detailed work procedures.</li><li>
Ability to understand and follow oral and written directions.</li><li>
Ability to establish and maintain effective working relationships with coworkers, associates, and the public.</li><li>
Ability to work independently and collaboratively in a team environment.</li><li>
This position is apart of a qualification advancement program.</li></ul><div><b><br>
Physical Demands</b></div>
The work is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The work requires mental acuity including the ability to make rational decisions through sound logic and deductive processes. Additionally, the following physical abilities are required:<br>
<ul><li>
Hearing: Required to perceive information at normal spoken word levels.</li><li>
Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.</li><li>
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.</li><li>
Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.</li><li>
Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>WORK ENVIRONMENT AND OTHER INFORMATION
</b></h2></div><p></p><div><div><b>Work Environment</b></div>
The worker is not subject to adverse environmental conditions.<div><b><br>
Other Information</b><br>
 Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.<br>
<br>
 The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.</div></div></div></div><p></p>

Operations Support Specialist II

<div><div><div><h2 class="jobSectionHeader"><b>CORE PURPOSE AND VALUES</b></h2></div>
<p></p><div><div>Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our <b>EPIC Team:</b></div><ul><li><b>
E</b>mpowerment &ndash;<i>Enabling employees to achieve work-life balance &amp; professional growth and success</i></li><li><b>
P</b>ride &ndash;<i> A small coastal city dedicated to displaying a big heart through our commitment to the community</i></li><li><b>
I</b>ntegrity &ndash;<i> We hold ourselves, individually and collectively, accountable to our community and our organization</i></li><li><b>
C</b>ommunication &ndash;<i> Open &amp; honest dialogue with our community and throughout our organization</i></li><li><b>
T</b>eamwork&ndash;<i> Working together with our community to achieve common organizational goals</i></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>JOB SUMMARY AND ESSENTIAL FUNCTIONS
</b></h2></div><p></p><div><div>This position performs skilled technical and administrative work in a wide variety of functions in support the efficient operations of the assigned department; does related work as required. Work is performed under the regular supervision of a department supervisor.</div><div><b><br>
Essential Functions</b></div><div>
Work will be specialized according to the assigned department. The following essential job functions are representative of the type of tasks that may be performed on a daily basis:</div><ul><li>
Provides administrative support, including data entry, filing, and responding to inquiries from internal and external stakeholders.</li><li>
Assists in the preparation of reports, presentations, correspondence, and other communication materials related to departmental activities.</li><li>
Collaborates with team members to identify opportunities for process improvements and efficiency enhancements.</li><li>
Interacts with customers, contractors, vendors, and citizens, answering questions, and resolving issues.</li><li>
Operates standard office, personal computer, and related equipment.</li><li>
Assists with project management activities, including scheduling, budget tracking, and resource allocation.</li><li>
Develops and maintains databases and spreadsheets to track and analyze data.</li><li>
Reviews a variety of data for accuracy, completeness, and conformance to established standards and policies.</li><li>
Analyzes operational data and generates reports to support decision-making and performance monitoring.</li><li>
Coordinates work orders and service requests, ensuring timely completion and adherence to quality standards.</li><li>
Operates radio dispatching and follows up on work order status as assigned.</li><li>
Provides technical support and assistance to field personnel as assigned.</li><li>
Performs related tasks as required.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>QUALIFICATIONS AND PHYSICAL DEMANDS</b></h2></div>
<p></p><div><div><b>Education and Experience:</b></div><div>
A high school diploma or equivalent, and three years of experience in office work and using Microsoft Office applications. Supplemental courses in computer applications, business administration, or accounting are preferred and may substitute for one year of experience.</div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
General knowledge of standard office practices, procedures, equipment, and office assistance techniques.</li><li>
General knowledge of the organization and functions of the City.</li><li>
Thorough knowledge of business English, spelling, grammar, composition, and math.</li><li>
Thorough knowledge of Microsoft Office Suite and other relevant software applications.</li><li>
Strong organizational skills and attention to detail.</li><li>
Strong analytical skills and ability to interpret data effectively.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to maintain office records and to prepare accurate reports from file sources.</li><li>
Ability to learn and adapt in a fast-paced environment.</li><li>
Ability to perform and organize work independently.</li><li>
Ability to follow detailed work procedures.</li><li>
Ability to understand and follow oral and written directions.</li><li>
Ability to establish and maintain effective working relationships with coworkers, associates, and the public.</li><li>
Ability to work independently and collaboratively in a team environment.</li></ul><br>
<b>
This position is part of the Qualification Advancement Program. To advance to Operations Support Specialist II, an employee must complete two years of service as an Operations Support Specialist I and demonstrate proficiency in all essential functions of that role.</b><div><b><br>
Physical Demands</b></div>
The work is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The work requires mental acuity including the ability to make rational decisions through sound logic and deductive processes. Additionally, the following physical abilities are required:<br>
<ul><li>
Hearing: Required to perceive information at normal spoken word levels.</li><li>
Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.</li><li>
Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.</li><li>
Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.</li><li>
Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>WORK ENVIRONMENT AND OTHER INFORMATION
</b></h2></div><div><p><b>Work Environment</b><br>
The worker is not subject to adverse environmental conditions.</p><div><b><br>
Other Information</b><br>
 Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.<br>
<br>
 The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.</div></div></div></div><p></p>

Operations Support Specialist I

Nodoos Tech solutions private limited

<p>An Operations Support Specialist is responsible for providing technical, administrative, and operational support to ensure smooth business operations. Their key duties include troubleshooting technical issues, maintaining systems and processes, managing daily operations such as scheduling and logistics, coordinating with different departments, and implementing operational policies and improvements.</p><p>Key Responsibilities</p><ul><li>Provide technical support and troubleshoot operational issues.</li><li>Monitor and maintain system performance, including hardware and software.</li><li>Manage daily operational procedures like scheduling, logistics, and inventory control.</li><li>Collaborate with cross-functional teams for seamless execution of operations.</li><li>Generate and analyze reports to identify bottlenecks and suggest improvements.</li><li>Implement new operational policies and ensure compliance with regulations.</li><li>Provide administrative support including scheduling meetings and maintaining records.</li><li>Assist in project management and special operational projects.</li><li>Train staff and support change management processes.</li></ul><p>Job Types: Full-time, Part-time, Permanent</p><p>Pay: &#8377;8,086.00 - &#8377;44,006.19 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Work from home</li></ul><p>Work Location: In person</p>

Operations Support Specialist

PROZ TECHNOLOGIES

<p><b>Job Title:</b> Operations Support Lead</p><p><b>Location:</b> Doha, Qatar<br/><b>Job Type:</b> Full-time</p><p>We are seeking an experienced <b>Operations Support Lead</b> to oversee the daily operations, reliability, and scalability of the TASMU Platform.<br/>You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management.</p><p><b>Key Responsibilities</b></p><ul><li>Oversee day-to-day operations and maintenance of the TASMU Platform to ensure high availability and performance.</li><li>Lead and mentor a team of cloud operations and support engineers.</li><li>Manage and optimize cloud infrastructure on <b>Azure and Google Cloud</b>.</li><li>Implement and manage <b>incident, problem, and change management</b> processes (ITIL-based).</li><li>Collaborate with security and compliance teams to maintain data integrity and platform security.</li><li>Conduct <b>capacity planning</b> and ensure scalability for future growth.</li><li>Coordinate with <b>vendors and technology partners</b> for seamless integrations.</li><li>Develop and maintain <b>disaster recovery and business continuity</b> plans.</li><li>Track and manage the operations budget, costs, and forecasts.</li><li>Generate and present performance reports and KPIs using <b>Power BI and Azure Monitor</b>.</li><li>Drive process improvements and automation initiatives to enhance operational efficiency.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (Master&rsquo;s preferred).</li><li>Minimum <b>5 years of experience</b> in <b>technical operations management</b>, preferably in <b>cloud-based environments</b>.</li><li>Hands-on experience with <b>Microsoft Azure</b> and/or <b>Google Cloud Platform (GCP)</b>.</li><li>Strong understanding of <b>DevOps principles</b>, <b>Infrastructure as Code (IaC)</b>, and <b>cloud cost management</b>.</li><li>Familiarity with <b>monitoring tools</b> such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel.</li><li>Excellent <b>leadership, communication, and problem-solving</b> skills.</li><li>Certifications such as <b>Azure Solutions Architect Expert</b>, <b>GCP Cloud Architect</b>, or <b>ITIL</b> are preferred.</li></ul><p><b>Preferred Tools</b></p><ul><li><b>Monitoring &amp; Observability:</b> Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel</li><li><b>Incident &amp; ITSM:</b> SymphonyAI ITSM or ServiceNow</li><li><b>Reporting:</b> Power BI, Azure Workbooks, Excel</li><li><b>Governance &amp; FinOps:</b> Azure Cost Management, Resource Graph, Policy</li></ul><p><b>Soft Skills</b></p><ul><li>Strategic and analytical thinking</li><li>Strong leadership and mentoring abilities</li><li>Excellent cross-team collaboration</li><li>Business-oriented decision-making</li><li>Commitment to continuous learning and innovation</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR20,000.00 per month</p>

Operations Support Lead

Ericsson

<div>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 <strong>
  About this opportunity:
  <br/>
  <br/>
 </strong>
 Ericsson is inviting applications for the position of Operations Support Specialist . We are seeking a dedicated and detail-oriented Operation Support Specialist to manage and streamline processes related to power meter failures and prepaid meter charging. This role includes managing suppliers to ensure all processes are executed efficiently, planning charging schedules, and monitoring consumption. The role focuses on resolving maintenance issues promptly, tracking progress, and maintaining collaboration with various stakeholders, including ASP teams, electricity companies, and customers.
 <br/>
 <br/>
 <strong>
  What you will do:
  <br/>
  <br/>
 </strong>
 <strong>
  Power Meter Failure Cases
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Track any failures related to power meters or associated infrastructure, including supply cables, electrical phases, and transformers.
  </li>
  <li>
   Report identified failures to the electricity company along with comprehensive issue details.
  </li>
  <li>
   Manage suppliers to Obtain a ticket number from the electricity company for tracking purposes.
  </li>
  <li>
   Inform the customer about the ticket number and associated details for monitoring and record-keeping.
  </li>
  <li>
   Follow up persistently with suppliers , electricity company to ensure fault resolution while keeping the customer updated until final closure.
  </li>
  <li>
   Collaborate with suppliers to execute the process efficiently and resolve issues promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Charging for Prepaid Power Meters
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the customer pays all fees related to prepaid power meter charging, guaranteeing no financial burden on the ASP or Ericsson.
  </li>
  <li>
   Coordinate the delivery of cards to designated electricity company interfaces for charging based on pre-agreed amounts between the customer and the electricity company.
  </li>
  <li>
   Return the charged cards to respective sites, apply the charged balance to power meters, and return the cards to the customer.
  </li>
  <li>
   Work with suppliers to plan and implement agreed charging schedules while monitoring usage to ensure consistency and efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor daily progress and ensure timely execution of all processes related to power meter maintenance and prepaid charging.
  </li>
  <li>
   Develop and maintain power meter charging schedules and monitor power consumption to optimize operations.
  </li>
  <li>
   Integrate maintenance and prepaid charging data into centralized reporting systems to evaluate performance.
  </li>
  <li>
   Create weekly and monthly dashboard reports to track operational efficiency, recharge cycles, and issue resolution.
  </li>
  <li>
   Conduct root cause analysis for recurring issues in failure cases and prepaid meter operations, identifying and executing improvement plans.
  </li>
  <li>
   Implement initiatives aimed at enhancing operational efficiency, accuracy in recharge processes, and overall customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The skills you bring:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   +10 years of experience in operations support, preferably in utilities or the electricity sector.
  </li>
  <li>
   Hands-on experience in power meter charging and it's process
  </li>
  <li>
   Proven experience managing suppliers and coordinating their activities effectively.
  </li>
  <li>
   Proficiency in MS Office tools, particularly Excel, dashboard/reporting tools, and utility ticketing systems.
  </li>
  <li>
   Strong organizational, coordination, and analytical skills with experience in planning consumption schedules.
  </li>
  <li>
   Familiarity with utility workflows such as power meter monitoring and maintenance cycles.
  </li>
  <li>
   Excellent communication and follow-up abilities with internal teams, external service providers, and electricity companies.
  </li>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business Administration, or a related field.
  </li>
 </ul>
</div>


Operations Support specialist

Search 10000+ Operations support representative jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 operations support representative jobs NEAR_ME

Network & Svcs Operations Representative

Network & Svcs Operations Representative

Operations Support Specialist II

Operations Support Specialist I

Operations Support Specialist

Operations Support Lead

Operations Support specialist