operations support representative

Concentrix

<div>
 Job Title:
 
 
 Representative, Operations
 
 
 
 Job Description
 
 
 
 The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
 
 
 Experience &ndash; Fresher or any experience
 
 
 <ul>
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 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
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 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
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 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
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 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
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 Maintain basic knowledge of client products and/or services
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 Prepare complete and accurate work including appropriately notating accounts as required
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 Participate in activities designed to improve customer satisfaction and business performance
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 Offer additional products and/or services
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 Track, document and retrieve information in call tracking database
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 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
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 The nature of the job will include accessing explicit content that includes text, picture, video etc.
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 It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
 </li>
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 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
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 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
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 Courteous with strong customer service orientation
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 Strong computer navigation skills and PC Knowledge
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 Ability to effectively communicate, both written and verbally
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 Dependable with strong attention to detail
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 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
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 Tolerance for repetitive work in a fast-paced, high production work environment
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 Ability to work as a team member, as well as independently
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 Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
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 Ability to rotate shifts, as needed
 </li>
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 Based on location and/or program, additional experience/skills may be required
 </li>
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 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
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 Demonstrate strong probing and problem-solving skills
 </li>
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 Should be able to handle complex queries from customer and resolve the same independently
 
 
 </li>
 </ul>
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities
 
 
 Location:
 
 
 IND Mumbai - Magnus Towers, 501, 5th
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1367176
 
</div>

Representative, Operations

Skyone Federal Credit Union

<div>Join SkyOne Federal Credit Union in Hawthorne, CA, as a Full-Time Operations Support Specialist II and immerse yourself in a vibrant workplace dedicated to innovation and member satisfaction. In this onsite role, you will have the opportunity to directly improve our members' lives through efficient operations and tailored solutions.
With a competitive pay range of $27.50 to $34.00 per hour, compensation is commensurate with experience, ensuring your skills and contributions are recognized and rewarded. You'll thrive in a culture that values performance, accountability, integrity, and respect.
This position offers an exciting chance to contribute to meaningful financial solutions while working alongside a dynamic team committed to making a difference. If you're ready to elevate your career and thrive in a member-focused environment, don't miss your chance to be part of something exceptional at SkyOne.<h3 class="jobSectionHeader">
YOUR DAY AS AN OPERATIONS SUPPORT SPECIALIST II</h3>
As an Operations Support Specialist II at SkyOne Federal Credit Union, you will play a vital role in supporting our frontline staff and enhancing the member experience. You will be responsible for processing electronic payments, including managing requests related to VISA Debit Card programs, ATM cards, and wire transfers, among other duties. Your expertise in account administration will be essential for fulfilling member requests, such as card orders, lost/stolen processing, and handling fraud and dispute claims.
You will also oversee the monitoring and processing of new accounts through our online membership channel and manage special accounts, ensuring compliance and accuracy. Your knowledge of departmental procedures will establish you as a designated Subject Matter Expert, helping to streamline exception processing and various operational functions, ultimately contributing to a seamless experience for our members.<h3 class="jobSectionHeader">
REQUIREMENTS FOR THIS OPERATIONS SUPPORT SPECIALIST II JOB</h3>
To excel as an Operations Support Specialist II, candidates should possess exceptional organizational and multitasking skills, ensuring the smooth processing of electronic payments and member requests. Proficiency in software tools for account management and transaction processing is essential, as you will be handling online membership applications, establishing trust accounts, and managing complex transactions such as wires and ACH payments. Strong attention to detail is crucial when reviewing and posting check files, as well as handling exceptions and fraud investigations. Excellent communication skills will enable you to provide exemplary service to both members and internal staff, while your ability to comply with regulatory requirements ensures the integrity of our operations. Additionally, being a quick learner and adaptable will support effective cross-training across various departmental responsibilities, enhancing your contribution to our mission of delivering tailored financial solutions.
QUALIFICATIONS<ul><li>
Minimum three (3) years experience within a financial institution (preferably with operations emphasis).</li><li>
Working knowledge of Visa regulations, chargeback procedures, Fedline, EFT, Check21, ACH Rules and regulations regarding the electronic processing of related member transactions. (preferred).</li><li>
Ability to independently navigate multiple internet resources/interfaces and tools in order to research, compile, and report information as required.</li><li>
Demonstrate sound judgment in decision-making.</li><li>
Ability to communicate effectively with members and fellow employees, both verbally and in writing</li><li>
Excellent computer skills including proficiency in MS Word, Excel, Windows, spreadsheet preparation, and hands-on Internet experience</li><li>
Excellent follow through skills.</li><li>
Must be organized and able to work in a fast paced environment.</li><li>
Must be a self-starter with the ability to prioritize assignments and ability to work independently</li><li>
Excellent attention to detail and accuracy</li><li>
Working ability to use various systems simultaneously.</li></ul><h3 class="jobSectionHeader">
READY TO JOIN OUR TEAM?</h3>
If you think this job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!</div>

Operations Support Specialist II

Quest Global

<div>Job Requirements 
 
At Quest Global, it&rsquo;s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place&mdash;to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster. 
Key Responsibilities 
SMP Operations Manager
We are seeking a proactive and detail-oriented SMP Operations Manager to support the execution of critical site-level activities within the Separation Management Plan (SMP). This role is instrumental in ensuring operational readiness and execution of transition plans, with a focus on training coordination, buffer stock creation and tracking, and supply chain and SIOP-related data and activities.
Reporting to the Site SMP Transition Lead, the successful candidate will work across operations, supply chain, quality, and planning functions to ensure that transition deliverables are executed on time and in compliance with business and contractual obligations.
Key Responsibilities:<ul><li>Support execution of site-level SMP transition tasks related to buffer stock, training, and process readiness under the direction of the Site SMP Transition Lead.</li><li>Coordinate and track training plans for impacted personnel and receiving teams, ensuring timely execution and documentation of all required learning activities.</li><li>Manage the creation, tracking, and reporting of buffer stock in alignment with the buffer stock plan, including coordination with manufacturing, supply chain, and quality teams.</li><li>Assist in gathering, analyzing, and validating data required for Sales, Inventory &amp; Operations Planning (SIOP) processes, including demand forecasts, production capacity, and inventory levels.</li><li>Partner with supply chain planners and SIOP leads to align transition timelines with supply chain strategies.</li><li>Coordinate and execute the classification and export of documentation as required to receiving team.</li><li>Maintain detailed trackers and dashboards for training completion, buffer stock status, and document readiness; provide regular status updates to the Site SMP Transition Lead.</li><li>Collaborate with technical and functional teams to ensure all required process documentation, SOPs, and work instructions are prepared, reviewed, and transitioned.</li><li>Identify and escalate risks or delays related to training and inventory execution to enable timely resolution and maintain program continuity.</li><li>Provide logistical and administrative support for transition-related meetings, reviews, and audits.</li><li>Ensure data accuracy and compliance with documentation standards throughout all activities.</li><li>Participate in site readiness assessments and reviews as needed.</li></ul>
What You Will Learn:<ul><li>Customer driven strategic projects that will require agile solutions.</li><li>Effective execution of a contractual separation agreement between two large aerospace companies.</li><li>Creative pivotal resolutions for complex customer and supplier relationships.</li></ul>
Qualifications:<ul><li>Bachelor&rsquo;s degree in supply chain, Operations, Engineering, Business, or a related field preferred.</li><li>12+ years of experience in a manufacturing or supply chain environment; experience with SIOP, transition planning, or divestitures is a strong plus.</li><li>Solid understanding of inventory management, demand planning, and basic supply chain principles.</li><li>Familiarity with ERP systems (e.g., SAP, Oracle) and planning tools; Excel proficiency required.</li><li>Experience in coordinating cross-functional projects with multiple stakeholders.</li><li>Strong analytical skills with the ability to interpret data and translate into actionable insights.</li><li>Excellent communication, organization, and time management skills.</li></ul> 
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.</div>

SMP Operations support

A.P. Moller - Maersk

<div>
 About Us:
 
 
 As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
 
 
 If you are seeking to be a part of a family, this is the place for you!
 
 
 Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
 
 
 
 About the Role:
 
 
 
 We are seeking a highly organized and customer-focused Operations Support to join our team. This role is critical in ensuring smooth day-to-day operations, coordinating logistics, and delivering
 
 
 exceptional service to our client, their customers and internal teams.
 
 
 
 Key Responsibilities:
 
 
 
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 Dispatch and coordinate drivers/routes to ensure timely deliveries.
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 Monitor delivery schedules and proactively resolve delays or issues.
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 Serve as the primary point of contact for customer inquiries, complaints, and service requests.
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 Maintain accurate records of dispatch activities, customer interactions, and service outcomes.
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 Collaborate with vendors, our client and customer service teams to ensure operational efficiency.
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 Use dispatch software and tools to manage workflows and communication.
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 Provide real-time updates and support to our client and management.
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 Identify and escalate operational challenges to management as needed.
 
 
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 </ul>
 
 Company Benefits:
 
 
 
 Medical
 
 
 Dental
 
 
 Vision
 
 
 401k + Company Match
 
 
 Employee Assistance Program
 
 
 Paid Time Off
 
 
 Flexible Work Schedules (when possible)
 
 
 And more!
 
 
 
 
 Pay Range:
 
 
 $25-$26 per hour
 
 
 
 
 <ul>
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 The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Operations Support

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job Description for Transportation Representative &ndash; NOC 
NOC Overview 
 
NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. 
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time. 
 
Purview of a Trans Ops Representative: 
A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations. 
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. 
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. 
 
A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form.
 
 
Key job responsibilities 
Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. 
Responsibilities include, but are not limited to: 
 
<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li></ul> 
Providing real-time customer experience by working in 24*7 operating environment.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
- 1)10+2 or Bachelor&rsquo;s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
- Graduate with Bachelor&rsquo;s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Representative, AmazonNowCO, RoW APEX

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. 
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time. 
 
Purview of a Trans Ops Representative: 
A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations. 
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. 
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. 
 
A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. 
 
Key job responsibilities 
Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. 
Responsibilities include, but are not limited to: 
 
<ul><li>Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)</li><li>Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.</li><li>Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.</li></ul> 
Providing real-time customer experience by working in 24*7 operating environment.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
- 1)Bachelor&rsquo;s degree 2)12-24 months of work experience. 3)Good communication skills - Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
- Graduate with Bachelor&rsquo;s degree Good logical skills Good communication skills - Trans Ops Representative will be facilitating flow of information between different teams Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Transportation Representative

CsMena

<div>
 
 CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. We have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We provide multilingual support across various communication channels to ensure client satisfaction and loyalty.
 
 
 
 
 
 Role Description:
 
 
 This is a full-time on-site role for a customer service representative at CsMena in Riyadh. The customer service representative will be responsible for handling both incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service daily.
 
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Language Skill: English B1 - C1.
 </li>
 <li>
 Customer Service Representatives and Customer Support Skills
 </li>
 <li>
 Customer Satisfaction and Customer Experience expertise
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Minimum 1 Year of experience in Customer Service
 </li>
 <li>
 Fully available for all shifts (24/7)
 </li>
 </ul>
</div>

Call Center Representative Agent

Search 10000+ Operations support representative jobs near you this October. New roles added regularly across leading industries. Apply today.