operations support representative

NaVOBA

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  The National Veteran-Owned Business Association (NaVOBA) is a 501(c)(3) nonprofit organization dedicated to supporting Veteran&rsquo;s and Service-Disabled Veteran&rsquo;s Business Enterprises (VBEs/SDVBEs). Partnering with Corporate America, NaVOBA focuses on creating corporate contracting opportunities through comprehensive services, including certification, advocacy, outreach, recognition, and education. The organization champions initiatives that empower veteran entrepreneurs and strengthen their contributions to the economy.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary
  </strong>
  &nbsp;
 </p>
 <p>
  The Operations Support Specialist plays&nbsp;a central role&nbsp;in keeping NaVOBA running smoothly day to day. This position&nbsp;is responsible for&nbsp;maintaining&nbsp;operational efficiency across the organization, providing essential support to all team members in areas including equipment, supplies, and recordkeeping, while contributing to a positive and productive work environment.&nbsp;&nbsp;
 </p>
 <p>
  Although this is a remote position,&nbsp;it&rsquo;s&nbsp;vital for&nbsp;all&nbsp;applicants&nbsp;to understand&nbsp;that they will&nbsp;be required&nbsp;to travel&nbsp;to&nbsp;and&nbsp;coordinate&nbsp;at least two (2)&nbsp;out-of-state, in-person Board meetings.&nbsp;Nonnegotiable.&nbsp;&nbsp;&nbsp;&nbsp;
 </p>
 <p>
  In addition to internal operations, the Operations Support Specialist serves as a key point of contact for communication and information flow across NaVOBA's full stakeholder&nbsp;ecosystem;&nbsp;including board members, executive leadership, staff, NaVOBA members, funders, and partners throughout the broader nonprofit sector.&nbsp;
 </p>
 <p>
  This position&nbsp;reports&nbsp;directly to&nbsp;the Associate Director.&nbsp;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Managerial and Board Support
  </strong>
  &nbsp;
 </p>
 <ul>
  <li>
   Supports the President&nbsp;&amp;&nbsp;CEO and manages board communication on their behalf.&nbsp;
  </li>
  <li>
   Maintains confidentiality and compliance with bylaws&nbsp;regarding&nbsp;board and committee matters.&nbsp;
  </li>
  <li>
   Prepares and coordinates board communications, meetings, and records, and set up.&nbsp;
  </li>
  <li>
   Acts&nbsp;as a liaison to board committees as needed.&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Operational Support
  </strong>
  &nbsp;
 </p>
 <ul>
  <li>
   Support day-to-day office functions to ensure smooth operations&nbsp;
  </li>
  <li>
   Assist&nbsp;leadership and team members with administrative tasks as needed&nbsp;
  </li>
  <li>
   Help coordinate&nbsp;logistics&nbsp;for meetings, events, and travel arrangements&nbsp;
  </li>
  <li>
   Maintain and update shared platforms, calendars, and project management tools&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Compliance &amp; Reporting
  </strong>
  &nbsp;
 </p>
 <ul>
  <li>
   Assist&nbsp;with&nbsp;maintaining&nbsp;compliance documentation and organizational policies&nbsp;
  </li>
  <li>
   Support preparation of reports for leadership and board members&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Minimum&nbsp;Qualifications
  </strong>
  &nbsp;
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   &nbsp;Associate's degree in business&nbsp;related field.&nbsp;
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   &nbsp;2+ years in a&nbsp;similar&nbsp;role.&nbsp;
  </li>
  <li>
   <strong>
    Skills:
   </strong>
   &nbsp;
  </li>
  <li>
   Organizational development, personnel management, and budget administration.&nbsp;
  </li>
  <li>
   Proficiency&nbsp;in Microsoft Office Suite; experience with data analysis and IT management is a plus.&nbsp;
  </li>
  <li>
   Ability to prioritize, work independently, and manage multiple projects&nbsp;at once.&nbsp;
  </li>
  <li>
   Strong commitment to community and willingness to grow with the organization.&nbsp;
  </li>
  <li>
   Excellent written and verbal skills.&nbsp;
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   Benefits Package:
  </strong>
  &nbsp;Base Salary $50,000 plus possible 10% bonus
 </p>
 <ul>
  <li>
   Health, Dental, Vision insurances&nbsp;(Company Pays)&nbsp;
  </li>
  <li>
   403B retirement&nbsp;match&nbsp;program&nbsp;
  </li>
  <li>
   Two full Weeks of Paid Vacation&nbsp;
  </li>
  <li>
   Phone Stipend&nbsp;
  </li>
  <li>
   Annual&nbsp;Wellness Benefit&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Operations Support Specialist

CAP Index

<div><p><b>About CAP Index</b></p>
<p>
For over 35 years, CAP Index has been the industry leader in crime risk forecasting. Our data-driven solutions help some of the largest brands, financial institutions, and organizations in the world make informed decisions about safety, security, and risk management. We are expanding our sales team and looking for a motivated, entry-level professional eager to launch a career in sales and business development.</p><br>
<p></p>
<p><b>
Position Overview</b><br>
CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience&mdash;from order processing through fulfillment&mdash;while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.</p><p></p><p><b><br>
Key Responsibilities</b></p>
<ul>
<li>Process and fulfill online product orders</li>
<li>General communication with clients regarding orders, invoices, and basic account inquiries</li>
<li>Assist with accounts receivable follow-ups and invoice tracking</li>
<li>Coordinate internally to schedule work efforts tied to product delivery and client requests</li>
<li>Enter and maintain accurate data in CRM and internal systems</li>
<li>Support setup and maintenance of vendor and client portals</li>
<li>Answer incoming phone calls and route inquiries to appropriate team members</li>
<li>Provide administrative backup support to accounting and operations teams</li>
<li>Assist sales team members with administrative and operational needs, especially during travel or customer visits</li>
<li>Maintain organized records, documentation, and internal tracking tools</li></ul><br>
<p></p>
<p><b>
Qualifications &amp; Skills</b></p>
<ul>
<li>College degree</li>
<li>Relevant administrative, sales support, operations, or customer service experience strongly preferred</li>
<li>Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)</li>
<li>Familiarity with basic accounting processes or accounting software is a plus</li>
<li>Strong attention to detail and organizational skills</li>
<li>Ability to manage multiple tasks and priorities independently</li>
<li>Comfortable learning and working with new technologies and platforms</li>
<li>Professional demeanor with strong written and verbal communication skills</li>
<li>Reliable, responsive, and collaborative team player</li></ul></div>

Rothoblaas

<div>
 <p>
  <strong>
   Operation Support Specialist
  </strong>
  (F/M),
  <strong>
   United Arab Emirates
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ajman | Full Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WILL YOU BUILD YOUR SUCCESS ON:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting daily logistics operations, warehouse activities and stock management;
  </li>
  <li>
   Preparing shipments, documentation, proposals and product‑related checks;
  </li>
  <li>
   Performing administrative activities and coordinating with HQ and external partners;
  </li>
  <li>
   Managing customer service interactions with professionalism and efficiency;
  </li>
  <li>
   Executing operational social media tasks and simple graphic activities;
  </li>
  <li>
   Ensuring safety, quality and high standards across all operational processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THE FUNDAMENT OF YOUR CAREER:
  </strong>
 </p>
 <ul>
  <li>
   Strong experience in logistics, warehouse operations and customer service;
  </li>
  <li>
   Good knowledge of ERP systems and Microsoft Office;
  </li>
  <li>
   Ability to work with AutoCAD (musthave);
  </li>
  <li>
   Experience in administrative tasks and operational support;
  </li>
  <li>
   Excellent verbal and written English abilities;
  </li>
  <li>
   Strong organizational and communication skills;
  </li>
  <li>
   Ability to work autonomously and support multiple areas when needed;
  </li>
  <li>
   A proactive, handson attitude &mdash; including warehouse work when required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHY YOU SHOULD JOIN US:
  </strong>
 </p>
 <ul>
  <li>
   To play a key role in managing the company&rsquo;s operational processes;
  </li>
  <li>
   To interact with all internal departments and enrich your knowledge while receiving continuous training;
  </li>
  <li>
   To develop professionally within an international company, with real opportunities for growth and expanded responsibilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   THEN WE ARE JUST LOOKING FOR YOU!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Rothoblaas is a global company with roots in the Italian Alps. We develop, manufacture, and distribute innovative solutions for timber construction and fall protection systems in over 80 countries. We call ourselves "Rebels at work", we think creatively, we thrive on innovation.
 </p>
 <p>
  <strong>
   Alpine heart, international spirit. This is what sets us apart.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Do you feel like a &ldquo;Rebel at work&rdquo; already?
  </strong>
  Send us your application!
 </p>
</div>


Operation Support Specialist

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Operations Support Supervisor - Saudi National</b> to join our team! In this role, you will support and supervise day-to-day field-based operational activities for a major transportation-related program in Riyadh Saudi Arabia, helping ensure disciplined coordination, timely reporting, and effective response to traffic, roadway, and incident-related conditions. You will help bridge field operations and management oversight by coordinating personnel assignments, monitoring activities, documenting issues, and supporting safe and efficient delivery of traffic operations support services.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li>
Participate with and support day-to-day operational staff assigned to field observations, patrol-based support, traffic condition monitoring, and incident-related coordination activities.</li><li>
Coordinate with technical supervisors, Traffic Management Center personnel, client representatives, and relevant agencies to communicate roadway conditions, operational issues, incidents, and required follow-up actions.</li><li>
Ensure assigned operational tasks are completed in accordance with project requirements and established procedures.</li><li>
Develop, review and consolidate field logs, occurrence reports, site observations, and supporting documentation to ensure records are accurate, complete, and submitted on time.</li><li>
Support traffic operations during congestion, incidents, special events, road works, and abnormal conditions by helping organize field response activities and communicating status updates to management.</li><li>
Conduct routine field checks to verify roadway conditions, traffic control issues, temporary traffic management needs, signage concerns, and other operational matters requiring documentation or escalation.</li><li>
Promote compliance with safety procedures, reporting protocols, professional conduct expectations, and standard operating procedures across the operations support team.</li><li>
Assist in preparing basic summaries, shift reports, incident notes, and other operational records for internal management and client review.</li><li>
Support onboarding and orientation of newly assigned staff, helping ensure they understand deployment expectations, field protocols, communication channels, and documentation requirements.</li><li>
Represent Parsons professionally in day-to-day interactions with client personnel, agency representatives, contractors, and the public, as required.</li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li>
5+ years of experience in transportation operations, supervision, public safety support, field operations, traffic support, incident response, or a similar operational environment.</li><li>
Demonstrated ability to supervise or lead field personnel, manage routine assignments, and maintain discipline and accountability in a structured operating environment.</li><li>
Ability to work under pressure, respond calmly to changing field conditions, and support coordinated action during incidents, congestion, and other operational events.</li><li>
Good reporting and documentation skills, including the ability to maintain logs, prepare simple summaries, and use standard computer applications such as Microsoft Office.</li><li>
Strong communication and coordination skills in Arabic; working knowledge of English is desirable for day-to-day project communication.</li><li>
Reliable judgment, situational awareness, and commitment to following approved procedures, safety requirements, and chain-of-command expectations.</li></ul><p><b><br>
What Desired Skills You'll Bring:</b></p><ul><li>
Previous experience with government, security, military, traffic operations, transport operations, or emergency-response organizations would be beneficial.</li><li>
Familiarity with control room coordination, field inspections, incident logging, or shift-based operational support is preferred.</li><li>
Valid driving capability and willingness to work in field-based and shift-based assignments, as required by the project.</li><li>
Professional demeanor, teamwork, and a service-oriented approach when dealing with colleagues, stakeholders, and the public.</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Operations Support Supervisor - Saudi National

Tindall Corporation

<div><p>We are Engineered to Serve.</p><p></p><p>
Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. <b>Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way</b>.
</p><p></p><p><b>Our employees enjoy benefits including:</b></p><p><b>
Low Cost Employee</b> <b>Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match &amp; Profit Sharing.</b></p><p></p><p><b>
Summary of Primary Functions</b>: Performs a wide variety of administrative duties necessary to provide support to field operations functions and activities.<br>
<br>
<b>Essential Duties and Responsibilities</b>: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.</p><ul><li><p>
Load new projects into the Job Status Database and print the Job Status Report for weekly meetings.</p></li><li><p>
Create and maintain PCI Compliance Files for each project.</p></li><li><p>
Collect and scan required forms from Erection Crews for PCI files.</p></li><li><p>
Create and maintain files for each Erection Crew Employee for Certifications in cloud-based database.</p></li><li><p>
Responsible for all Field Operations administration duties.</p></li><li><p>
Enter pieces erected daily in IFS software.</p></li><li><p>
Collect and maintain daily field reports.</p></li><li><p>
Prepares outgoing mail and correspondence, including letters, emails, and faxes.</p></li><li><p>
Collect and enter time and per diem for Erection Crew employees in IFS software</p></li><li><p>
Scan invoices to proper location.</p></li><li><p>
Track product delivery to ensure erection crews are receiving proper amount of pieces.</p></li><li><p>
Participate in the front desk rotation, covering lunch, vacations, and time off when needed.</p></li><li><p>
Completes Field Safety Manuals for each project, electronic and/or hard copies, as requested.</p></li><li><p>
Make sure all Erection Crew Employees have up to date required Certifications.</p></li><li><p>
Facilitate new hire training for Erection Crew employees.</p></li><li><p>
Create and maintain workbook files needed for Field Operations information.</p></li></ul><p><b><br>
Job Specifications or Qualifications</b>:<br>
<br>
<b>Education</b>: High School plus Vocation or Technical Education: 1-year certificate from business/technical school or some college work is preferred.</p><p><b><br>
Experience</b>: Less than 1 year of related experience, or an equivalent combined education and experience, is required.</p><p><b><br>
Work Environment</b>: While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions and vibration. The noise level in the work environment is usually loud.</p><ul><li></li></ul><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div>

Operations Support Specialist I

Verst Logistics

<div><p><b>Position Summary:
</b></p><p>Manage the infrastructure and data integrity of Packaging&rsquo;s ERP, including site settings, customer accounts, rates, item masters, and rules. The position requires coordination with Production, Warehouse, Customer Service, Technical, and accounting departments to determine the needs and configuring of the system.</p>
<p><b>
Duties and Responsibilities:
</b></p><p><b>Essential Functions:
</b></p><div><ul><li>Creating and maintaining all ERP system data.</li></ul>
<ul><li>Responsible for maintaining the overall system health and data integrity of the ERP.</li></ul>
<ul><li>Troubleshoot and analyze ERP problems reported by users, internal and external, and implement changes needed within the application to resolve.</li></ul>
<ul><li>Monitor, report, and help resolve integrations and other ERP related errors. Identify recurring ERP issues and recommend changes that could eliminate the ongoing problem.</li></ul>
<ul><li>Test and document new functionality within the ERP including custom work, reporting, integrations, and version upgrades. Report any problems and follow through until they are resolved.</li></ul>
<ul><li>Responsible for data and collaborating with Business Analytics for accurate and usable data. This will include working with Executives, Managers, Customer Service, and Customers.</li></ul>
<ul><li>Establishing and Maintaining customer portal access</li></ul>
<ul><li>Document support tasks using help desk software. Identify recurring problems and implement changes to reduce support situations.</li></ul>
<ul><li>After hours or on-call availability as needed</li></ul>
<ul><li>Identifies continuous improvement opportunities utilizing ERP technology and processes.</li></ul>
<ul><li>Respond to other assignments as needed within the office and overall Division.</li></ul>
</div>
<p><b>Job Specifications:
</b></p><div><ul><li>Experience working with manufacturing/logistics software required.</li></ul>
<ul><li>Intermediate to advanced computer skills using Microsoft Office, Excel and ERP software applications.</li></ul>
<ul><li>Prior experience in ERP and administrative support, manufacturing and logistics preferred.</li></ul>
<ul><li>Excellent interpersonal and communication skills, written and verbal.</li></ul>
<ul><li>Ability to prioritize, organize and handle multiple tasks in a fast pace administrative environment.</li></ul>
<ul><li>Able to work and communicate with employees at all levels of operations.</li></ul></div></div>

ERP Support

Delaware Guidance Services

<div><div><div><p><b>About Delaware Guidance Services</b></p><div>
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.</div><div></div><div><br>
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS&rsquo; 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients&rsquo; siblings, caregivers, classmates, and peers.</div><div></div><div><br>
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth</div><div></div><div><b><br>
Why Work at Delaware Guidance Services?</b></div><div>
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:</div><br>
<div></div><ul><li>
Competitive Compensation</li><li>
Incentive Pay for Specific Roles</li><li>
Generous Paid Time Off (<i>starting at 44 days of paid leave a year</i>)</li><li>
Up to 6% Annual Contribution to Your Retirement Fund</li><li>
Free Professional Development Opportunities</li><li>
Medical, Dental and Vision Insurance</li><li>
Life and Long-term Disability Insurance</li></ul><p></p><div><div><div><div><b><i>
Position Highlights:</i></b><ul><li><b>
Generous benefits and time off policies</b></li><li><b>
Ability to work with children through a mission driven organization</b></li></ul></div></div></div></div><p><b>
Summary/objective</b></p><p>
The Operations Support Specialist will be expected to assist with the following job duties, as determined by operational need and as assigned by the Operations Support Coordinator and/or DGS Practice Manager. The Operations Support Specialist must pass an annual HIPAA privacy and security training.</p><p></p><p><b><br>
Essential functions:</b></p><p><i>
Intake and Scheduling</i></p><ul><li>
Answer phone calls, prioritize messages, and use the telephone system effectively</li><li>
Make reminder calls to patients before their scheduled appointments and document the outcomes</li><li>
Call and reschedule patients who miss their appointments and document the no call/no show process</li><li>
Check in patients for their behavioral health appointments and update their demographic and insurance information, verify legal guardianship if anyone other than biological parents</li><li>
Verify insurance coverage and inform patients of any lapses or eligibility for the DGS sliding fee scale program.</li><li>
Scan relevant documents, such as insurance cards, identification cards, and behavioral health records, before the end of the day</li><li>
Schedule intake appointment, update appointment in computer, and notify appropriate therapist; manage intake wait list and coordinate/communicate as necessary with outpatient coordinators; send letters to legal guardian when attempts to schedule an intake appointment have not been successful</li><li>
Prepare new patient packets for behavioral health and ensure that all new patients complete the intake assessment before their visit. Assist patients with any questions or difficulties regarding the assessment</li><li>
Ensure that all forms are up to date and have enough copies available.</li><li>
Schedule appointments for current outpatient and psychiatry clients and families; call clients who have not been seen in 60+ days, continue to monitor therapist and NP schedules to ensure they are full</li><li>
Maintain a courteous, helpful, and professional attitude when dealing with co-workers, patients, and their families. Respect confidentiality at all times.</li></ul><p></p><p><i><br>
Front Desk</i></p><ul><li>
Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays issuing receipt and record co-pay, notify clinician/provider of client arrival</li><li>
Print daily schedule, notate outstanding balances, verify insurance, and confirm appointments for the following day(s)</li><li>
Distribute mail and incoming documentation; maintain DGS forms for the site; open/close building</li></ul><p></p><p><i><br>
Medical Records</i></p><ul><li>
Maintain chart audit and verify deficiencies; open/close clinical records/charts; monitor retention and destruction of charts; distribute deficiency reports and case reviews; copy, send, scan medical records requested by third parties; pull charts for studies and insurance company audits</li><li>
Copy all PBH service admission referral forms, enter into EMR, scan, and coordinator with Clinical Coordinator and DGS Billing Department</li></ul><p></p><p><i><br>
General Responsibilities</i></p><ul><li>
Uphold professional standards of treatment and the mission of the organization</li><li>
Maintain a quality code of conduct, ethics and professionalism</li><li>
Provide goal-directed and team-oriented services</li><li>
Communicate effectively and professionally with all stakeholders</li></ul><p></p><p><b><br>
Competencies/ Capabilities:</b></p><ul><li>
Planning &amp; organization/time management</li><li>
Initiative/drive, and self-starter</li><li>
Collaborative Team Member, Strong Interpersonal skills/relationships/teamwork</li><li>
Judgment/decision making/problem solving</li><li>
Adaptability/continuous improvement/flexibility</li><li>
Commitment and willingness to professional growth and development</li></ul><p></p><p><b><br>
Supervisory responsibilities: </b><b>None</b></p><p></p><p><b><br>
Work environment: </b>Office-based</p><p></p><p><b><br>
Physical demands:</b></p><ul><li>
Prolonged periods of sitting at a desk and working on a computer</li><li>
Must be able to lift up to 15 pounds at times</li></ul><p></p><p><b><br>
Travel required: </b>Minimal, may be asked to travel between sites on occasion</p><p></p><p><b><br>
Minimum qualifications:</b></p><ul><li>
High school diploma or general education degree (GED); or at least three months&rsquo; related experience and/or training; or equivalent combination of education and experience.</li><li>
Ability to prioritize tasks and handle multiple assignments simultaneously</li><li>
Ability to maintain confidentiality</li></ul><p></p><p><b><br>
Preferred qualifications:</b></p><div><ul><li>
Medical records and medical scheduling experience</li></ul></div><p></p><p><b><br>
EEO:</b></p><p>
Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<i>.</i></p><p></p><p><b><br>
Other duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p></div></div></div><p></p>

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