operations support specialist

Hero Plumbing Heating and Cooling

<div>Overview:
<div><b>
Operations Coordination Specialist (OCS)</b></div><div><b><br>
Full-Time | Shift-Based + On-Call Rotation</b></div><div></div><div><b><br>
Department Overview &ndash; Operations Coordination Team</b></div><div></div><div><br>
The <b>Operations Coordination Team</b> is responsible for the end-to-end coordination of service and install jobs, ensuring alignment between <b>ServiceTitan (CRM)</b>, <b>ProBook (dispatch platform)</b>, field operations, and customer expectations.</div><div>
This team replaces traditional Dispatch and Install Coordination roles, evolving into a centralized function focused on <b>job readiness, execution, communication, and operational efficiency</b>.</div><div></div><div><b><br>
Role Overview</b></div><div></div><div><br>
The <b>Operations Coordination Specialist (OCS)</b> is a proactive operational leader responsible for ensuring jobs are <b>properly built, scheduled, prepared, and executed</b>.</div><div></div><div><br>
This role goes beyond dispatching and coordination&mdash;owning the full lifecycle of the job, from initial setup to completion, while preventing issues before they occur and ensuring a seamless experience for both customers and field teams.</div><div></div><div><b><br>
What This Role Owns</b></div><br>
<div></div><ul><li>
End-to-end job coordination (service + install)</li><li>
Technician scheduling, planning, and execution</li><li>
Job readiness (parts, permits, documentation)</li><li>
Real-time communication across:
</li><li><ul><li>CSRs / Inside Sales</li><li>
Technicians</li><li>
Customers</li></ul></li><li>
Alignment between <b>ServiceTitan and ProBook</b></li></ul><div><b>
Core Responsibilities</b></div><div><ul><li><b>
Scheduling &amp; Dispatch Execution</b></li></ul><div><ul><li>
Validate and verify jobs in <b>ProBook</b> to optimize technician efficiency and routing</li><li>
Monitor same-day and next-day schedules, adjusting in real time</li><li>
Validate technicians to jobs based on <b>skillset, availability, and geography</b></li><li>
Coordinate complex job types (installs, callbacks, returns, unfinished work)</li></ul></div></div><div><ul><li><b>
Job Readiness &amp; Build (Install + Service)</b></li></ul><div><ul><li>
Build and review jobs in <b>ServiceTitan</b> for accuracy and completeness.</li><li>
Verify:
<ul><li>Parts and materials availability</li><li>
Job scope and documentation</li><li>
Permits and rebates submitted where applicable</li></ul></li><li>
Act as the <b>gatekeeper</b> to prevent incomplete or high-risk jobs from being scheduled</li></ul></div></div><div><ul><li><b>
System Management (ServiceTitan &amp; ProBook)</b></li></ul><div><ul><li>
Use <b>ServiceTitan (ST)</b> for job creation, customer records, and workflow tracking</li><li>
Maintain real-time accuracy between <b>ST and ProBook</b></li><li>
Leverage system visibility (job status, parts ETA, technician availability) to drive decisions</li></ul></div></div><div><ul><li><b>
Communication &amp; Coordination</b></li></ul><div><ul><li>
Serve as the <b>central communication hub</b> for all operational coordination</li><li>
Proactively communicate with:
<ul><li>Technicians on job status and readiness</li><li>
Trade Managers on scheduling updates and changes</li><li>
Customers on confirmations, delays, and expectations</li></ul></li><li>
Bridge gaps between <b>system data and real-world execution</b></li></ul></div></div><div><ul><li><b>
Operational Oversight &amp; Execution</b></li></ul><div><ul><li>
Monitor all active jobs and identify:
<ul><li>Scheduling gaps or overlaps</li><li>
At-risk or delayed jobs</li><li>
Workflow breakdowns</li></ul></li><li>
Maintain a clean, accurate, and optimized board across all job types</li><li>
Ensure installs are completed, subcontractors are coordinated, and follow-ups occur</li></ul></div></div><div><ul><li><b>
Customer Experience &amp; Follow-Up</b></li></ul><div><ul><li>
Ensure all customer commitments are met, and expectations are clearly set before installation
</li><li>Handle customer concerns and escalate when needed</li><li>
Follow up on installations and service work to ensure satisfaction
</li></ul></div></div><div><ul><li><b>Financial &amp; Administrative Coordination</b></li></ul><div><ul><li>
Monitor and follow up on:
<ul><li>Open or past-due invoices
</li><li>Job costing and accuracy</li><li>
Department expenses and documentation tracking
</li></ul></li><li>Maintain accurate records, reporting, and tracking systems</li></ul></div></div><div><ul><li><b>
Team Support &amp; Accountability</b></li></ul><div><ul><li>
Support team workload across service and install coordination</li><li>
Assist with call overflow, scheduling gaps, and workload balancing</li><li>
Follow all company processes, checklists, and workflows</li><li>
Take full ownership of results and ensure daily work is completed</li></ul></div></div><div><b>
What Success Looks Like</b></div><ul><li><div><ul><li>
Fully aligned and optimized schedules across service and install</li><li>
High job readiness with minimal execution issues</li><li>
Strong alignment between <b>ServiceTitan and ProBook</b></li><li>
Proactive communication minimizing surprises</li><li>
Increased technician productivity and reduced rework</li><li>
A team member who <b>owns the outcome, not just the task</b></li></ul></div></li></ul><div><b>
Qualifications</b></div><ul><li><div><ul><li>
Experience in dispatch, scheduling, coordination, and or project management</li><li>
Strong organizational, multitasking, and prioritization skills
</li><li>Excellent communication skills (written and verbal)
</li><li>Experience with <b>ServiceTitan, ProBook, or similar systems</b> preferred
</li><li>High attention to detail and ability to manage complex workflows</li></ul></div></li></ul><div><b>
Core Traits</b></div><ul><li><div><ul><li>
Ownership mindset &ndash; takes responsibility end-to-end</li><li>
Team-first mentality &ndash; supports others without being asked</li><li>
Reliable with strong work ethic &ndash; consistently goes above and beyond</li><li>
Confident communicator &ndash; sets clear expectations and boundaries</li><li>
Process-driven &ndash; consistent, disciplined, and detail-oriented</li></ul></div></li></ul><div><b>
Schedule &amp; Requirements</b></div><ul><li><div><ul><li>
Flexible shifts based on business needs (approx. <b>6:00 AM &ndash; 9:00 PM coverage</b>)</li><li>
On-call rotation (evenings, weekends, some holidays)
</li><li>Overtime may be required based on workload
</li></ul></div></li></ul><div><b>Compensation</b></div><ul><li><div><ul><li>
Hourly pay based on experience
</li><li>Performance-based raises and incentives tied to KPIs
</li></ul></div></li></ul><div><b>Role Evolution Summary</b></div><div></div><div><br>
The Operations Coordination Specialist role represents a shift from <b>task-based dispatching and install coordination</b> to <b>full operational ownership</b>&mdash;ensuring readiness, alignment, execution, and customer satisfaction across the entire job lifecycle.</div>
Posted Min Pay Rate: USD $23.00/Hr. Posted Max Pay Rate: USD $25.00/Hr.</div>

Operations Coordination Specialist

Fort Vancouver Regional Library District

<div><h1 class="jobSectionHeader"><b>Position Summary</b></h1><p>
The Operations Center has an opening for a 60% FTE (24 hours/week) Program Services Specialist.</p><div><p>
The Program Services Specialist provides administrative and clerical support for performer contracting, scheduling, and program coordination. This position is responsible for processing documentation, maintaining records, and coordinating logistical details to support efficient and accurate program operations across the district.<br>
<br>
The essential functions of this position include:</p><p><i>
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.</i></p><ul><li>
Coordinate and administer performer contracts and related documentation for branch and district programs, ensuring completeness, routing, approvals, compliance, and record maintenance. Review, process, and maintain contract and payment documentation in accordance with established procedures and compliance requirements.</li><li>
Assist with performer scheduling and provide administrative support related to program logistics, scheduling communications, and required documentation.</li><li>
Support performer onboarding and compliance processes, including background check administration, required forms, and administrative coordination.</li><li>
Maintain and update performer records, files, evaluations, schedules and related program documentation.</li><li>
Provide administrative and clerical support for districtwide programming operations, including routine reporting, workflow support, and records management.</li><li>
Assist in the development, implementation, and evaluation of procedures and work processes; recommend and support workflow improvements to enhance operational efficiency and effectiveness.</li><li>
May participate in cross-functional committees and participate in branch or department meetings and discussions that further the library&rsquo;s mission and goals.</li><li>
Keep informed of current administrative, clerical, records management, and office operation practices by attending training, workshops, educational programs, and reviewing relevant materials and resources.</li></ul><p><b>
Education &amp; Experience Requirements</b></p><p>
To be considered for this opportunity, candidates must meet the minimum qualifications listed below.</p><ul><li><div><ul><li><div>
Associate&rsquo;s degree or equivalent.</div></li><li><div>
One to three years of related work experience, with customer service and clerical or administrative support experience.</div></li></ul></div></li></ul><h1 class="jobSectionHeader"><b>
Schedule</b></h1><p>
The schedule for this position is: REVISE</p><ul><li>
Sundays: OFF</li><li>
Mondays: OFF</li><li>
Tuesdays: 8:00 am - 4:30 pm</li><li>
Wednesdays: OFF</li><li>
Thursdays: 8:00 am - 4:30 pm</li><li>
Fridays: OFF</li><li>
Saturdays: 8:00 am - 4:30 pm</li></ul><h1 class="jobSectionHeader"><b>
Compensation</b></h1><p>
The pay grade (Pay Grade AD) for this position spans from $24.21 per hour to $36.31 per hour. Compensation for this position is negotiated by AFSCME for their members as part of the collective bargaining process. We have an excellent benefit package. FVRLibraries covers 90-95% of full-time employees&rsquo; health insurance premium cost and 90-100% of dental insurance premium costs. In addition we provide employees with Life Insurance, AD&amp;D and Long-Term Disability Insurance at no cost to the employee. Employees have the ability to enroll in additional, voluntary life insurance, income protection plans, flexible spending accounts and health savings accounts. Our employees enjoy 13 paid holidays throughout the year. Full time employees accrue 8 hours of sick leave per month. The initial vacation leave accrual is 11 hours per month; this increases over time based on years of employment. We also offer other types of paid time off for situations such as jury duty, bereavement leave, inclement weather and more.</p><h1 class="jobSectionHeader"><b>
Benefits</b></h1><p>
Part-time positions and full-time positions offer medical and dental insurance benefits, life insurance and accidental death and dismemberment, long term disability benefits, and Washington State PERS retirement. Employees have the ability to enroll in additional, voluntary life insurance, income protection plans, flexible spending accounts and health savings accounts.</p><p>
Employees are provided 13 paid holidays throughout the year. The initial vacation leave accrual is 11 hours per month for full time and 6.6 hours per month for part time; this increases over time based on years of employment. Sick leave accrual is 8 hours per month for full time and 4.8 for part time per month. We also offer other types of paid time off for situations such as jury duty, bereavement leave, inclement weather and more.</p><p>
More information can be found in our <i>2026 Employee Benefits Booklet</i>.</p><h1 class="jobSectionHeader"><b>
Application Instructions</b></h1><ul><li>
Review the education and experience requirements above.</li><li>
Ensure that your profile indicates that you meet the education and experience requirements. (Complete relevant education and experience.)</li><li>
Click the button to apply.</li></ul><p><i>
FVRL values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, including veterans, those with disabilities, persons of color, immigrants, refugees, or those who identify as LGBTQIA+. FVRL is committed to being equitable and fair in providing access to opportunities for all.</i><br>
<i>Reasonable accommodations may be made to enable individuals to apply for this position or to perform essential functions of this position. If you require reasonable accommodation in completing any pre-employment testing, interviews or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources department.</i></p></div></div><div></div>

Program Services Specialist (24 hours per week)

Cboe Global Markets

<div><div>Job Description:</div><p><b>
Building trusted markets &mdash; powered by our people.</b></p><p>
At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.</p><p></p><p>
We&rsquo;re building inclusive ways to support professional and personal development while strengthening the trust we&rsquo;ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to &ldquo;go for it&rdquo; and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving employees a safe space to network, share ideas and create opportunities.</p><p></p><p>
Sound like the place for you? Join us!</p><p></p><p><b>
Please note: The candidate selected must be willing to work 10:30am CST - 7:30pm CST Monday through Friday.
</b></p><p></p><p>The Trade Desk Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) covering one or more asset classes (e.g., equities, foreign currencies, futures, options). This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. Trade Desk Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. A Trade Desk Specialist must be able to work independently with little to no direct supervision in performing their duties. Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization.</p><p></p><p>
Responsibilities:</p><p></p><ul><li>
Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.</li><li>
Perform daily system checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.</li><li>
Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.</li><li>
Liaise with business associates, customers, and software engineers to define and design new features and functions. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified. Participate in internal and industry-wide weekend testing as needed.</li><li>
Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff. Liaise with vendors and operators of facilities supporting critical financial infrastructure.</li><li>
Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe&rsquo;s Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs. Participate in operational on-call support rotations as needed.</li><li>
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.</li><li>
Update internal technical and operations procedures within the Operations team&rsquo;s Confluence space. Draft technical notices and updates to technical specifications.</li><li>
Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.</li><li>
Regular attendance at the workplace in a traditional office environment may be required</li><li>
Performs other related duties as required or requested.</li></ul><p></p><p>
Requirements:</p><ul><li>
High School Diploma, GED, Trade, Technical or Vocational School</li><li>
Bachelor&rsquo;s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.</li><li>
FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required</li><li>
At least 3-5 years experience in a security related or technical support position</li><li>
At least 2+ years with UNIX Shell</li><li>
At least 2+ years with SQL</li><li>
At least 2+ years with Agile Development Methodology</li></ul><p></p><p><b>
The Cboe Experience</b></p><p>
Whether you are just beginning your career or are a senior-level professional, working at Cboe will offer you countless opportunities to develop skills, make an impact through meaningful contributions, and gain rich experiences at an accelerated pace. By working collaboratively with smart, genuine and hardworking colleagues, you will build enduring relationships through frequent collaboration that will serve you well throughout your career, regardless of your chosen path. And, along your exceptional career journey at Cboe you&rsquo;ll receive amazing benefits and robust rewards.</p><p></p><p><b>
Benefits and Perks</b></p><p>
We value the total wellbeing of our people &ndash; including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:</p><ul><li>
Fair and competitive salary and incentive compensation packages with an upside for overachievement</li><li>
Generous paid time off, including vacation, personal days, sick days and annual community service days</li><li>
Flexible, hybrid work environment, where you choose where and how you work</li><li>
Health, dental and vision benefits, including access to telemedicine and mental health services</li><li>
2:1 401(k) match, up to 8% match immediately upon hire</li><li>
Discounted Employee Stock Purchase Plan</li><li>
Tax Savings Accounts for health, dependent and transportation</li><li>
Employee referral bonus program</li><li>
Volunteer opportunities to help you give back to your communities</li></ul><p></p><p>
Some of our employees&rsquo; favorite benefits and perks include:</p><ul><li>
Complimentary lunch, snacks and coffee in any Cboe office</li><li>
Paid Tuition assistance and education opportunities</li><li>
Generous charitable giving company match</li><li>
Paid parental leave and fertility benefits</li><li>
On-site gyms and discounts to other fitness centers</li></ul><p></p><p><b>
More About Cboe
</b></p><p>We&rsquo;re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We&rsquo;re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.</p><p>
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We&rsquo;re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.</p><p></p><p><b><br>
Equal Employment Opportunity</b><br>
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.</p><p></p><p>
#LI-CJ</p><p></p><p><b><br>
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.</b></p><p></p><p><b><br>
Salary Ranges (applicable for US locations only)</b></p>
At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $80,750-$104,500, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.<p></p><p><br>
This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.
</p><p></p><p>Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.<br>
<br>
</p><p></p><br>
<p><i>Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.</i></p></div>

Trade Desk Specialist - must be willing work 10:30am - 7:30pm CST

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><p><b>
Overview</b></p><p>
We are seeking a contract Operations Automation Specialist to design and build automation tools that improve efficiency within complex internal workflows.</p><p>
This role is less about building large-scale software systems and more about <b>designing thoughtful, reliable solutions</b> that integrate cleanly into existing processes. Success depends on strong system thinking, attention to detail, and the ability to deliver tools that are accurate, intuitive, and immediately useful to end users.</p><p></p><p><b>
Contract Details</b></p><ul><li><b>
Duration:</b> 3 months (fixed term)</li><li><b>
Extension:</b> Possible based on project needs and performance</li><li><b>
Type:</b> Contract (individual contributor)</li></ul><p></p><p><b>
What You&rsquo;ll Work On</b></p><p>
You will design and implement automation solutions that:</p><ul><li>
Reduce manual effort</li><li>
Improve data accuracy</li><li>
Streamline cross-system workflows</li><li>
Fit seamlessly into existing operational processes</li></ul><p>
Typical work includes scripting, integrations, and workflow design across platforms such as Airtable, Team Support, Salesforce, and related tools.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Design automation solutions for internal operational workflows (subject to review before build)</li><li>
Build and test JavaScript-based automations (e.g., Airtable scripts, integrations)</li><li>
Integrate systems via APIs to enable reliable data flow</li><li>
Validate outputs to ensure accuracy and reliability in real-world use</li><li>
Troubleshoot and refine tools based on user feedback</li><li>
Analyze workflows to identify additional automation opportunities</li><li>
Ensure solutions are intuitive, low-friction, and minimally disruptive</li><li>
Document system logic and behavior in a clear, user-friendly manner</li><li>
Collaborate with stakeholders to understand requirements and constraints</li></ul><p></p><p><b>
Core Requirements</b></p><ul><li>
Strong problem-solving and analytical skills</li><li>
Ability to understand and design within complex systems and workflows</li><li>
High attention to detail, especially around data accuracy</li><li>
Experience writing JavaScript (or similar scripting) for automation</li><li>
Experience working with structured data (Excel, Airtable, or similar)</li><li>
Experience integrating systems via APIs</li><li>
Strong communication skills, especially explaining logic clearly</li></ul><p></p><p><b>
Nice to Have</b></p><ul><li>
Exposure to workflow automation in a business environment</li><li>
Familiarity with AI tools (e.g., using LLMs or APIs in practical applications)</li><li>
Experience improving real operational processes through automation</li></ul><p></p><p><b>
What Success Looks Like</b></p><ul><li>
Measurable reductions in manual work or error rates</li><li>
Clean, maintainable solutions that others can understand and extend</li><li>
Minimal disruption to existing workflows</li></ul></div><p></p><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Operations Automation Specialist (Contract)

PRYPCO

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a highly organised and proactive Operations Assistant to provide essential support to our operations team. This role is ideal for someone who thrives in a fast-paced environment is confident working with data and systems and is comfortable travelling between locations when required.
 <br/>
 <br/>
 The successful candidate will be detail-oriented, self-motivated and capable of managing a varied workload with minimal supervision.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Administrative Support
 <br/>
 <br/>
 <ul>
  <li>
   Provide day-to-day administrative support to the operations team and management.
  </li>
  <li>
   Manage correspondence and prepare documents, reports and presentations.
  </li>
  <li>
   Maintain organised filing systems both digital and physical.
  </li>
  <li>
   Handle incoming enquiries and direct them to the appropriate team members.
   <br/>
   <br/>
  </li>
 </ul>
 Data &amp; Systems Management
 <br/>
 <br/>
 <ul>
  <li>
   Create, update, and maintain Excel spreadsheets, trackers and databases.
  </li>
  <li>
   Produce regular operational reports and performance dashboards using Excel.
  </li>
  <li>
   Accurately perform data entry, validation and reconciliation tasks.
  </li>
  <li>
   Use advanced Excel functions, including VLOOKUPs, pivot tables and formulas to analyse and present data.
  </li>
  <li>
   Support the implementation, maintenance and improvement of internal systems and tools.
   <br/>
   <br/>
  </li>
 </ul>
 Operations Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with vendors, suppliers and internal departments to ensure smooth day-to-day operations.
  </li>
  <li>
   Support logistics coordination, including medical scheduling and updating customers on the status of their applications where required.
  </li>
  <li>
   Assist with operational projects and ad hoc tasks as directed by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Essential
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in an administrative, coordination or operations support role.
  </li>
  <li>
   Strong proficiency in Microsoft Excel, including formulas, pivot tables, data formatting, and VLOOKUPs.
  </li>
  <li>
   Excellent organisational skills and strong attention to detail.
  </li>
  <li>
   Ability to manage multiple priorities and work effectively under pressure.
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Valid driver's licence and access to a reliable personal vehicle.
   <br/>
   <br/>
  </li>
 </ul>
 Desirable
 <br/>
 <br/>
 <ul>
  <li>
   Experience using CRM, operations or project management software (e.g. Salesforce).
  </li>
  <li>
   Experience working in a facilities management, logistics or field operations environment.
  </li>
  <li>
   Knowledge of basic financial administration, including purchase orders and invoicing.
   <br/>
   <br/>
  </li>
 </ul>
 Skills &amp; Personal Attributes
 <br/>
 <br/>
 <ul>
  <li>
   Self-motivated with the ability to take initiative and see tasks through to completion.
  </li>
  <li>
   Positive team player with a proactive, can-do attitude.
  </li>
  <li>
   Professional and discreet when handling sensitive or confidential information.
  </li>
  <li>
   Adaptable and comfortable working in a changing environment.
  </li>
  <li>
   Reliable, punctual and dependable.
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 <ul>
  <li>
   Competitive salary commensurate with experience.
  </li>
  <li>
   Mileage reimbursement for work-related travel.
  </li>
  <li>
   Opportunities for career growth and professional development.
  </li>
  <li>
   Collaborative and supportive team environment.
  </li>
 </ul>
</div>


Operations Assistant

Wiggam Law Tax Resolution Attorneys

<div>
 Are you the organized, upbeat multitasker who keeps everything (and everyone) running smoothly?
 <br/>
 <br/>
 Do you love being the go-to person who brings calm to the chaos and polish to the presentation?
 <br/>
 <br/>
 Are you a detail-loving pro who finds satisfaction in smooth systems, polished processes, and keeping daily operations humming?
 <br/>
 <br/>
 Reporting structure
 <br/>
 <br/>
 The Senior Administrative Assistant reports to the Operations Manager
 <br/>
 <br/>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Senior Administrative Assistant&rsquo;s primary role is to support firm operations through administrative coordination and provide direct, ongoing support to one of the firm&rsquo;s partners. This role requires a daily in-office presence at our Norcross location.
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 $55,000 - $60,000 yearly
</div>


Senior Administrative Assistant

Salayel Hospitality

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide proactive administrative and helpdesk support to the Operations and Property Management teams at
 <strong>
  Salayel
 </strong>
 , ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires
 <strong>
  fluency in Arabic and English
 </strong>
 to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Help Desk &amp; Operations Support
 <br/>
 <br/>
 <ul>
  <li>
   Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner.
  </li>
  <li>
   Log, track, and monitor service requests through the helpdesk system to ensure timely resolution.
  </li>
  <li>
   Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests.
  </li>
  <li>
   Escalate unresolved issues, complaints, and operational concerns to management when required.
  </li>
  <li>
   Provide prompt administrative support and respond to tenant and employee queries in Arabic and English.
  </li>
  <li>
   Maintain clear communication with stakeholders regarding request status and service updates.
   <br/>
   <br/>
  </li>
 </ul>
 Administration &amp; Office Management
 <br/>
 <br/>
 <ul>
  <li>
   Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers.
  </li>
  <li>
   Maintain accurate records, databases, and filing systems (electronic and physical).
  </li>
  <li>
   Manage schedules and diaries to ensure efficient coordination of operational activities.
  </li>
  <li>
   Monitor office supplies, manage inventory, and coordinate replenishment when required.
  </li>
  <li>
   Support day-to-day office coordination and assist in resolving operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Maintain, update, and control SOPs, operational manuals, and shared drive documentation.
  </li>
  <li>
   Ensure operational and property documentation at Salayel is accurate, updated, and properly stored.
  </li>
  <li>
   Prepare daily, weekly, monthly, and ad hoc operational reports as required.
  </li>
  <li>
   Maintain transmittal logs, attendance records, leave records, and operational documentation.
  </li>
  <li>
   Support document control and record management processes.
   <br/>
   <br/>
  </li>
 </ul>
 Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers.
  </li>
  <li>
   Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required.
  </li>
  <li>
   Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required.
  </li>
  <li>
   Perform additional duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 Key Performance Indicators (KPIs)
 <br/>
 <br/>
 <ul>
  <li>
   Timely logging and closure of helpdesk requests.
  </li>
  <li>
   Accurate tracking and reporting of service requests.
  </li>
  <li>
   Timely submission of monthly inventory and operational reports.
  </li>
  <li>
   Up-to-date SOPs and operational documentation.
  </li>
  <li>
   Effective coordination and resolution of operational issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Education
 <br/>
 <br/>
 Diploma in any discipline (Administration or Business Administration preferred).
 <br/>
 <br/>
 Office Management certification is an advantage.
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 Minimum
 <strong>
  3 years of experience
 </strong>
 in helpdesk coordination, administration, or operations support.
 <br/>
 <br/>
 Experience in
 <strong>
  property management, facilities management, or service coordination
 </strong>
 is preferred.
 <br/>
 <br/>
 Skills &amp; Knowledge
 <br/>
 <br/>
 <ul>
  <li>
   Fluency in Arabic and English (spoken and written) &ndash; mandatory.
  </li>
  <li>
   Strong knowledge of helpdesk coordination and administrative processes.
  </li>
  <li>
   Familiarity with ERP systems, CAFM systems, or helpdesk platforms.
  </li>
  <li>
   Advanced MS Office skills.
  </li>
  <li>
   Excellent communication, organization, and multitasking abilities.
  </li>
  <li>
   High attention to detail and strong customer service orientation.
   <br/>
   <br/>
  </li>
 </ul>
 Job Challenges
 <br/>
 <br/>
 <ul>
  <li>
   Managing high volumes of service requests and urgent operational issues.
  </li>
  <li>
   Coordinating between multiple departments and service providers.
  </li>
  <li>
   Maintaining service quality and response times in a fast-paced operational environment.
  </li>
 </ul>
</div>


Help Desk Coordinator (Arabic Speaker)

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