operations team lead

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.<br>
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The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.<br>
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Key job responsibilities<br>
<ul><li>Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.</li></ul><br>
<ul><li>Developing and/or referring to performance metrics to drive team performance and business results.</li><li>Identifying the business impact of trends and making data backed decisions.</li><li>Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)</li><li>Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.</li><li>Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.</li></ul><br>
<ul><li>Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.</li><li>Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.</li><li>Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.</li><li>Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.</li><li>Analysis of the data reports to identify performance bottlenecks and improve the performance.</li></ul>
Implement the formal process control and process improvement mechanisms such as Kaizen(six sigma)<br>
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A day in the life<br>
A day in the life<br>
Managing the Day-to-day floor operations in the shift. Additionally ensure all standard operating procedures are followed. Monitor on all the key metrics. Carry regular audits, follow mechanisms and ensure to motivate the team to bring maximum efficiency &amp; output on floor.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience establishing metrics for measurement of engineering and operational excellence</li><li>Experience in a 24x7 operational services or support environment</li><li>Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results</li><li>Experience collaborating with other departments such as customer service, merchant investigations, or payments teams as required to resolve seller's issues and questions</li><li>Experience in using statistical analysis to identify issues or opportunities for improvement</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Operations Team Lead

<div>
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  Teleperformance is hiring for Team Leader - Operations.
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  Required Skills:
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  1. Candidate should have at least 1 year of experience in BPO / Call Centre in domestic or international process as a TL.
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  2. Graduation is a must.
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  3. Should have excellent communication skills.
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  4. Comfortable to work in 24*7 environment.
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  5. Immediate Joiners are highly preferrable.
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  <br/>
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  Location: PAN INDIA
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  <br/>
 </p>
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  Please share your Resumes at Lovisha.ahluwalia@teleperformancedibs.com
 </p>
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 </p>
</div>


Finleap Financial Services (Private) Limited

<div>
 <p>
  <strong>
   Key Responsibilities
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   Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.
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   Facilitate the customer application process on field
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   Monitor and resolve operational bottlenecks, system errors, and payment failures.
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   Serve as the operational point of contact for partner merchants.
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   Coordinate with merchants for reconciliation, dispute resolution, and process improvements.
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   Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.
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   Monitor repayment performance, delinquencies, and default trends.
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   Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.
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   Work closely with customer support teams to resolve escalated customer issues.
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   Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.
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   Generate and present performance reports to senior management.
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   Identify trends and recommend process automation or optimization opportunities.
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  <strong>
   Key Skills &amp; Competencies
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   Strong understanding of product (Offline &amp; Online), consumer lending, or payment operations.
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   Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.
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   Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.
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   Excellent problem-solving skills with a process improvement orientation.
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   Strong stakeholder management and communication skills.
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   Ability to thrive in a fast-paced fintech environment.
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  <strong>
   Qualifications &amp; Experience
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   Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or related field (Master&rsquo;s preferred).
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   Experience in offline product-based installment verification is highly desirable.
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   Familiarity with Off-Line &amp; API-based system integrations and payment processing platforms.
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  <strong>
   KPIs
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   Transaction processing accuracy and turnaround time.
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   Delinquency and default rate management.
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   Operational cost efficiency.
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   Compliance and audit success rate.
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 </ul>
</div>


"Buy Now Pay Later - BNPL" - Operations Team Lead

Confidential

<p><strong>Location:</strong> Dubai<br><strong>Type:</strong> Full-Time<br><strong>Experience:</strong> 2–4 years<br><strong>Education:</strong> Graduate</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>&nbsp;</p><ul><li>Lead and manage a team, ensuring daily targets and KPIs are met.</li><li>Monitor team performance and provide regular feedback and coaching.</li><li>Coordinate with other departments to ensure smooth operations.</li><li>Implement and improve processes to enhance productivity and quality.</li><li>Resolve issues escalated by team members and provide timely solutions.</li><li>Maintain reporting and documentation of team activities.<br>&nbsp;</li></ul><p><strong>Requirements:</strong></p><p>&nbsp;</p><ul><li>Minimum 2–4 years of experience in a team leader or supervisory role.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Good understanding of digital platforms and online operations.</li><li>Ability to manage and motivate a team effectively.</li><li>Comfortable working in a fast-paced and target-driven environment.</li><li>Graduate (any discipline).<br>&nbsp;</li></ul><p><strong>Salary &amp; Benefits:</strong></p><p>&nbsp;</p><ul><li>Competitive salary (AED 2500–3500)</li><li><strong>visa provided by the company</strong></li><li>Health benefits</li></ul>

Team Leader (Digital Platform)

Kraton Corporation

<div><div><div><div><div><b>Make a +Difference at Kraton!</b></div>
</div><div><div>
At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Operations team at our Belpre, Ohio Location.</div><br>
<div></div>
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The Plant Duty Supervisor (PDS) is responsible for leading and directing our shift operations team to meet Kraton&rsquo;s safety, environmental, quality, reliability, and production goals. This role is integral to maintaining the Belpre Plant&rsquo;s safety culture, achieving our objectives of delivering innovative and competitive polymers, and developing technicians to be motivated, knowledgeable and successful. This is a 12-Hour rotating shift position.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Serve as Emergency Response Organization (ERO) Leader, ensuring readiness and effective response when needed.</li>
<li>Manage Process and People during HSES events.</li>
<li>Ensure daily operational compliance with all safety policies, procedures, and safe work practices.</li>
<li>Lead, manage, and direct operations shift teams to meet all safety, environmental, quality, and production goals.</li>
<li>Coordinate production efforts to meet scheduling requirements and maximize efficiency.</li>
<li>Motivate, coach, and develop technicians to promote a strong safety culture and a high-performance team.</li>
<li>Learn unit equipment and processes to assist in effective troubleshooting; partner with operators and maintenance teams to strengthen troubleshooting capabilities.</li>
<li>Build effective working relationships across operations, maintenance, engineering, and other functional groups.</li>
<li>Manage shift activities and resources to control costs and maintain alignment with budget expectations.</li>
<li>Accurately collect, document, communicate, and present all critical operational details.</li>
<li>Participate in incident investigations and support continuous improvement initiatives.</li>
<li>Lead off hours Maintenance activities.</li>
<li>Will manage 15-20 direct reports.</li>
</ul></div></div><div><div><div><b>Required Skills</b></div>
</div><div><ul><li>3&ndash;5+ years chemical manufacturing leadership (preferably 5&ndash;10)</li>
<li>Personal Safety and Process Safety Management (PSM) experience preferred</li>
<li>Strong unit operations leadership and technical plant knowledge</li>
<li>Skilled in change management, continuous improvement, and root-cause problem-solving</li>
<li>Team coaching and development experience</li>
<li>Proficient in MS Office; SAP experience preferred</li>
</ul></div></div><div><div><div><b>Education, Certifications &amp; Licenses</b></div>
</div><div><ul><li>HS diploma/GED required; technical or college training preferred</li>
</ul></div></div><div><div><div><b>-</b></div>
</div><div><p><i>
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.</i></p>
<p><i>Kraton&rsquo;s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.</i></p>
<div><i>Kraton is proud to be an Equal Opportunity Employer.</i></div></div></div></div></div>

Plant Duty Supervisor

Awign

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  We are looking for a highly driven and ambitious person with the drive to lead multi-layered teams and who place an inordinate amount of importance on learning and improvising. With a relentless focus on execution, you need to be highly data-driven and have a higher-than-normal sense of ownership. Prior experience in Operations/procurement/program management/ process standardization is mandatory.
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  <br/>
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  Primary Responsibilities
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  1. Take complete ownership of Project Execution (including P &amp;L )
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  2. Take up existing projects and optimize them by closely working with the product team.
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  3. Handle general operations which include daily execution, driving volume, tracking progress, highlighting flags and daily reporting.
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  4. Analyze training needs and provide training.
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  5. Collect feedback on a regular basis and resolve any issues
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  6. Monitoring the team performance to achieve the KRA&rsquo;s
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  7. Mentor and motivate the student workforce. Demonstrate strong people engagement skills.
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  8. Run the pilot of projects.
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  9. Suggest improvements in processes at every level in operations.
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  10. Set goals/KPIs/targets for the team members.
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  <br/>
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  Desired Skills
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   2 years of relevant experience in managing an operations team.
  </li>
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  2. Proven ability in driving tightly controlled operational metrics
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  3. Strong process orientation &amp; business acumen
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  4. You should have good people management, team building and program management skills.
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  5. Strongly inclined to do high-quality and impactful work in a dynamic and unstructured environment.
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  6. Higher than normal sense of ownership with a clear bias for action.
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  7. Relevant educational qualification.
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  8. Must have impeccable verbal and written communication skills (Both English and Hindi).
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  <br/>
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  Max CTC: 4.8 LPA
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 </p>
</div>


Operations Associate

Swiggy

<div>
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  Ways of Working - Mandate 3 - Employees to be located in their place of posting / respective office base location.
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 </strong>
 <strong>
  About The Role
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  <br/>
 </strong>
 The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.
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  Job Responsibilities
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 </strong>
 <ul>
  <li>
   You will lead a team of fleet managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas.
  </li>
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   You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focus on order fulfillment, logistics, and customer experience. You will be responsible for leading and managing a huge team, their performance, expectations, and goals.
  </li>
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   Perform cost analysis and reporting as well as manage schedules, quality initiatives, and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview.
  </li>
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   Improve the systems, processes, and policies in the operations team to better support management reporting, information flow, and relevant business metrics
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   Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
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   Support the structure that motivates and rewards the desired behaviors and performance of delivery executives
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   Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence
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   Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview
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   Ensure that there are fewer delivery executive-driven cancellations in your matters like wearing Swiggy T-shirts, bags, and ID cards while on deliver
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   <br/>
  </li>
 </ul>
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  Desired Candidate
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 </strong>
 <ul>
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   Graduate with 4-5 years of experience in operations management
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   Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
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  <li>
   Strong operational, analytical, and numerical skills; Ability to use data effectively for devising operations strategy
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   Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals
  </li>
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   Must have the ability to multi-task, manage multiple hubs, and establish priorities
  </li>
  <li>
   Good leadership skills (Experience in managing blue-collared employees is a big plus)
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   Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
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   Attention to detail and ability to critically think through and resolve problems;
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   Strong people management skills; Good in conflict management; Result oriented Individual
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   <br/>
  </li>
 </ul>
 <strong>
  <em>
   "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law"
  </em>
 </strong>
</div>


Area Manager

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