operations team lead

Invision Custom Solutions

Title: CSR Supervisor- Operations TL All the holidays will be followed as per International US/Canada) Shift slots: Night (12:00 AM - 9:00 AM) Working days: 6 days a week (alternate saturday or sunday)Job Overview: The Incumbent will oversees the daily performance, handles reporting, and manages the team's operational output. This person will acts as the bridge between front-line agents and upper management by executing three core functions:<ul><li>Pre-Shift Checklist (Equipment &amp; Readiness)</li><li>Verifies that internet connections, backup power (UPS/generators) are fully functional.</li><li>Ensures all agent headsets, systems, and software logins (like TMS or CRM platforms) are operational before the shift kicks off.</li><li>Shift Management (Floor Control)</li><li>Manages attendance, agent schedules, and shift handovers.</li><li>Monitors live queues to ensure customer queries or dispatch issues are resolved without delay.</li><li>Post-Shift Reporting (Handover)</li><li>Compiles and delivers the End of Shift (EOS) Report to the next shift incharge.</li><li>Documents key metrics such as, resolved issues, pending deliveries, and any system downtime experienced by the team.</li></ul>Requirements:<ul><li>At least 1&ndash;2 years as (Team Lead, Supervisor, or Shift Incharge).</li><li>Prior experience in US/Canada 3PL (Third-Party Logistics), or freight forwarding is highly preferred.</li><li>Excellent spoken and written English to coordinate smoothly with International team.</li><li>Ability to step in and handle escalated calls, driver disputes, missed pick-ups, or freight rate negotiations.</li><li>Proven ability to manage a team of 8-10 agents, handle shift rosters, manage attendance, and motivate staff during stressful night hours.</li></ul>Application Question(s):<ul><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>How many years of experience do you have as CSR Supervisor in Operations?</li><li>Do you have experience in working with International teams? (yes/no)</li><li>Are you comfortable to join in the Night Shift? Timings: 12 AM to 9 AM</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

CSR Supervisor- Operations

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are looking for an experienced and highly organized HR Operations Team Lead to oversee and manage the
 
 
 daily operations of the HR Operations team. The role involves leading a team responsible for payroll coordination,
 
 
 employee insurance, medical claims, leave management, ticketing, offboarding, QID renewals, salary holds,
 
 
 employee loans, and employee support services.
 
 
 The ideal candidate should have strong leadership skills, operational excellence, problem-solving capabilities, and
 
 
 experience handling high-volume HR operational activities while ensuring compliance, accuracy, and timely
 
 
 service
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Collect, review, and verify payroll inputs including attendance, leave, overtime, deductions, incentives, loans, and other payroll-related data
 </li>
 <li>
 Ensure payroll submissions are processed accurately and within established deadlines
 </li>
 <li>
 Coordinate with Finance and Payroll teams to resolve payroll discrepancies and ensure timely salary processing
 </li>
 <li>
 Monitor leave salary calculations, final settlements, payroll reconciliations, and end-of-service benefits calculations
 </li>
 <li>
 Supervise employee offboarding processes, including clearance procedures, exit documentation, final settlements, and system deactivation
 </li>
 <li>
 Oversee salary hold cases, investigations, and resolutions while ensuring clear communication with employees and stakeholders
 </li>
 <li>
 Maintain, update, and analyze HR operational trackers, dashboards, and reports to support decision-making
 </li>
 <li>
 Ensure employee records, HR files, and documentation are maintained accurately and confidentially
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Minimum 5-8 years of HR Operations experience, including team management experience
 </li>
 <li>
 Strong knowledge of payroll operations, employee benefits, insurance, leave management, and labor-related processes
 </li>
 <li>
 Experience handling high-volume HR operational activities
 </li>
 <li>
 Strong leadership, communication, and stakeholder management skills
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Excellent organizational and problem-solving abilities
 </li>
 <li>
 Proficiency in Microsoft Excel, HR systems, Jira, and operational tracking tools
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities effectively
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Employee Relations Lead

Local Marketing Inc.

We are looking for an analytical and experienced Team Lead to oversee our remote Data Entry Specialist team. This role involves managing daily operations, ensuring submission accuracy, coaching team members, improving workflows, and maintaining high productivity standards.The ideal candidate has a background in analytics, finance, mathematics, business intelligence, or related fields, along with leadership experience in a fast-paced environment. Responsibilities include monitoring team performance, conducting coaching sessions, auditing accounts for accuracy, tracking KPIs, analyzing operational reports, and implementing process improvements.Candidates should have strong problem-solving, communication, and organizational skills, advanced spreadsheet/reporting abilities, and experience managing multiple priorities. Experience leading remote teams and working with workflow management systems is preferred.This is a full-time remote position requiring availability during US CST business hours, along with reliable internet and a professional work environment.Pay: Rs180,000.00 - Rs208,794.00 per monthWork Location: Remote

Finance & Accounts Team Lead

Pretium Packaging

<div>Summary:

The Production Lead is a member of the Operations Team and under the guidance of the Production Supervisor, is responsible for training and coordinating machine operation activities to maximize equipment resources to meet or exceed production and quality standards, while maintaining the highest standards of safety. Assists the Production Supervisor in supervising of the production floor.

Responsibilities:
<ul>
<li>Must possess and effectively apply intellect, judgment, and supervisory skills to achieve desired production performance results.</li>
<li>Supervise and direct the work of direct reports across assigned shift. Identify projects to drive to reduce waste and increase efficiencies.</li>
<li>Responsible for the shifts compliance to safety and environmental policies and for ensuring that all employees adhere to these policies, including basic housekeeping and 5S.</li>
<li>Effectively assist in projects related safety and process improvements.</li>
<li>Enforces company policies regarding safety, GMP, and production.</li>
<li>Work well cross functionally with maintenance and quality to ensure optimal production and to ensure bottles produced meet specification.</li>
<li>Provide training to Machine Operators to perform their job effectively and efficiently.</li>
<li>Other duties as may be assigned.</li>
</ul>
Openings Available: Part Time, Permanent, Weekend Shift 6:00 am - 6:30 pm

Who We Are:

Pretium Packaging is a leading full-service designer and manufacturer of rigid packaging solutions for specialized applications with small to mid-sized production volumes. Pretium offers a variety of creative packaging solutions with consistency, quality, and cost-effectiveness in mind. We listen and then apply our expertise in the form of market insights, the latest bottle and closure technology, supreme quality management and outstanding customer service. Our customers know they can always count on Pretium to provide the kind of innovative packaging solutions that will enhance their products&rsquo; brand identity.

Our production facilities use the latest software, automation and quality assurance protocols to deliver creative, cost-effective and reliable products to our customers. From prototype development through production scale-up to consistent on-time delivery, we strive to exceed expectations at every turn. For our customers&rsquo; convenience, we maintain a deep inventory of popular molds and a wide selection of everyday stock container options that can significantly cut down on lead time to market.

What We Offer
<ul>
<li>Direct Hire Position</li>
<li>Competitive Salary</li>
<li>Benefits</li>
<li>Referral Bonus: up to $3000</li>
<li>Opportunities for professional growth and development.</li>
<li>Collaborative work environment with a diverse team of professionals.</li>
</ul>
&ldquo;Responsible for food safety, food quality and site safety.&rdquo;

Starting pay for this position is $20/hr

At Pretium Packaging, we are committed to providing equal employment opportunities to all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable law. We believe in creating a diverse and inclusive work environment that fosters innovation, creativity, and collaboration.

Our dedication to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and training. We welcome individuals from all backgrounds to join our team and contribute to our mission of delivering high-quality plastic solutions while promoting diversity, equity, and inclusion in the workplace.<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
1 year(s): Manufacturing
</li><li>2 year(s): Production lead
</li></ul>Preferred<ul><li>
1 year(s): Plastics blow molding
</li></ul>Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Production Lead - Weekend 2nd Shift 6:00 pm - 6:30 am

eClerx

<div><h1 class="jobSectionHeader">Operations Supervisor
</h1>Location: Cairo, Egypt (on-site) Employment type: Full-time
<h2 class="jobSectionHeader">About the role
</h2>We're hiring an Operations Supervisor to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
<h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><h2 class="jobSectionHeader">Requirements
</h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><h2 class="jobSectionHeader">What we offer
</h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li>(Add transportation, medical insurance, or other benefits as applicable.)</li></ul></div>

Associate Process Manager

Wave 2.0

About Wave 2.0Wave 2.0 is a premier performance based organization specializing in high intent lead generation for the US insurance sector. We are seeking a seasoned Senior Dialer Handler to take full ownership of our dialing infrastructure and data management. This is a high impact role for a professional who understands the nuances of US insurance campaigns and knows how to scale operations through efficiency and precision.The RoleYou will serve as the technical lead for our outbound operations. This role goes beyond basic dialer maintenance; you will be responsible for end-to-end data strategy, high level troubleshooting, and optimizing campaign ROI. We are looking for an expert who can independently manage complex workflows and mentor team members to drive higher transfer rates for our ACA and Medicare projects.Key Responsibilities<ul><li>Strategic Dialer Management: Lead the end-to-end configuration and optimization of multi line auto dialer systems to maximize throughput and connectivity.</li><li>Advanced Data Strategy: Lead lead scrubbing, segmentation, and distribution strategies to ensure our agents are always working high intent data.</li><li>Campaign Lifecycle Optimization: Proactively manage and adjust campaign parameters based on real time feedback and market trends to ensure consistent performance.</li><li>Carrier &amp; Connectivity Oversight: Manage relationships and performance with Tier-1 carriers; proactively troubleshoot and resolve connectivity or VOIP latency issues.</li><li>Advanced Reporting: Develop and present deep dive analysis on lead quality, agent performance, and campaign profitability to senior leadership.</li><li>Leadership &amp; Mentorship: Provide technical guidance to the team, acting as the primary point of contact for all dialer related technical escalations.</li></ul>Requirements<ul><li>Experience: 3&ndash;5 years of dedicated experience as a Dialer Handler, Dialer Manager, or Campaign Operations Manager within a US market call center.</li><li>Deep Technical Expertise: Mastery of industry standard dialers (e.g., ViciDial, GoAutoDial) and deep familiarity with VOIP infrastructure, carrier routing, and API integrations.</li><li>Domain Knowledge: Comprehensive understanding of ACA and Medicare lead flow, compliance standards (TCPA), and lead-to-transfer ratios.</li><li>Analytical Rigor: Proven ability to manage large datasets and make data-driven decisions that directly impact revenue and efficiency.</li><li>Proven Track Record: Demonstrated history of scaling campaign success and maintaining stable connectivity during high volume periods.</li><li>Reliability: Commitment to a consistent night shift schedule and the ability to work under high pressure scenarios.</li></ul>Why Join Wave 2.0?<ul><li>Competitive Pay: A structured base salary of 80,000 PKR, commensurate with your 3&ndash;5 years of experience.</li><li>Lucrative Commissions: High performance incentive structures designed for senior-level contributions.</li><li>Professional Growth: A seat at the table with a team that values technical expertise and operational excellence.</li><li>Empowered Environment: You will have the autonomy to implement your strategies to optimize our infrastructure.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Dialer Handler / Campaign Operations Manager

Amazon

<div>
 
 Description
 
 
 
 Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies &ndash; including attendance tracking &ndash; are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates&rsquo; performance &ndash; including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 Key job responsibilities
 
 
 We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for:
 
 
 Managing, On a Daily Basis, End To End UTR Operations For Either One Large Site Or a Combination Of Small Sites, Supervising Store Operations
 
 
 Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.
 
 
 Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.
 
 
 Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.
 
 
 Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.
 
 
 Stand-in for Area Manager.
 
 
 
 Basic Qualifications
 
 
 
 A Bachelor&rsquo;s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
 
 
 Strong communication skills (written and verbal).
 
 
 Proficiency in MS Excel.
 
 
 Ability travel to different stores within KSA.
 
 
 
 Preferred Qualifications
 
 
 
 A self-motivated person with the ability to motivate the associates/team members.
 
 
 Strong execution skills, action oriented, go getter.
 
 
 Resourceful to identify the way to get things done using limited resources.
 
 
 Ability to work under pressure situations.
 
 
 Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
 
 
 Good people management skills.
 
 
 Good analytical and problem solving skills.
 
 
 1-3 yrs of experience in managing a process and people as a lead.
 
 
 Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch - J02
 
 
 Job ID: A3079888
</div>

Operations Executive, Amazon Now, UFG

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