operations team lead

HERO LOGISTICS

<p><b>Job Summary</b><br/>We are seeking an energetic and detail-oriented, Operations Team Lead to drive team safety, attention to detail excellence within our warehouse and distribution operations. In this pivotal role, you will oversee daily logistics activities, manage inventory control processes, and lead a dynamic team to ensure smooth warehouse distribution. Your expertise will help optimize process improvements, uphold the highest safety standards, and enhance overall operational efficiency. If you thrive in a fast-paced environment and are passionate about logistics and team management, this is the opportunity for you to make a significant impact!</p><p><b>SAFETY: </b>Safety First Mindset, with People-Property-Product</p><p><b>Responsibilities:</b></p><ul><li>Assists with training of team members.</li><li>Oversees the daily workflow; oversees scheduling and assignments of the assigned team.</li><li>Conducts performance evaluations and coaching that are timely and constructive.</li><li>As one the owners of the FMDS board, TL is responsible for adding data, recording for TM to view.</li><li>Hold all members accountable to rules, regulations, policies, and objectives.</li><li>Maintains detailed and accurate work records.</li><li>Collaborates with the team to identify ways to improve department effectiveness; implements viable ideas.</li><li>Resolves conflicts that arise among team members and/or other employees.</li><li>Inspect all equipment at the end of shift to make sure all forklifts are ready for the next shift.</li><li>Complete BBO and Floor Audits</li><li>Hold all Hero employees acountable for Safety violations</li><li>Perform other duties as assigned.</li></ul><p><b>Required Skills/Abilities:</b></p><ul><li>Must be able to perform all duties and responsibilities of a TM/Forklift Operator.</li><li>Excellent management and interpersonal skills.</li><li>Strong verbal and written communication skills.</li><li>Ability to motivate team to accomplish objectives.</li><li>Ability to solve conflicts among coworkers.</li><li>Ability to remain organized. 5 s rules the organization,</li><li>Basic understanding of records, inventories, and other routine documentation used in the warehouse.</li><li>Thorough understanding of warehouse procedures and regulations.</li></ul><p><b>Experience</b></p><ul><li>Proven experience in warehouse management or supervision within a fast-paced logistics environment</li><li>Strong background in inventory management, shipping &amp; receiving, materials handling, and warehouse distribution processes</li><li>Demonstrated leadership skills with the ability to manage teams effectively in a warehouse setting</li><li>Knowledge of OSHA safety standards related to heavy lifting, forklift operation, and materials handling</li><li>Join us as an Operations Team Lead to energize our logistics operations!</li></ul><p>Pay: From $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Operations Team Lead

Phoebe Health

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Operations Team Lead Pharmacist</b></h1>
<div><div><div>Albany, GA</div>
</div></div><div><p><b>Apply For This Role
</b></p><p><b>View Full Job Description
</b></p></div></div></div></div></div><div><div><p><b>Apply For This Role
</b></p><p><b>View Full Job Description
</b></p></div></div><div></div><div><div><ul><div><div><div><b>Job Number:</b></div>
<div>31937</div>
</div></div><div><div><div><b>Location:</b></div>
<div>Phoebe Putney Memorial Hospital</div>
</div></div><div><div><div><b>Address:</b></div>
<div><div>417 W 3rd Ave</div>
Albany, GA
</div></div></div><div><div><div><b>Postal Code:</b></div>
<div>31701</div>
</div></div><div><div><div><b>Shift:</b></div>
<div>First Shift (United States of America)</div>
</div></div><div><div><div><b>Job Type:</b></div>
<div>Full time</div>
</div></div></ul></div></div><div><div><div><h3 class="jobSectionHeader"><b>Operations Team Lead Pharmacist</b></h3>
<div><div><b>Location:</b> Albany, GA</div>
<div><b>Job ID:</b> 31937</div>
</div><div><div><h2 class="jobSectionHeader"><b>Join Our Team as an Operations Team Lead Pharmacist!</b></h2>
<p>
At Phoebe, we&rsquo;re more than a healthcare system &mdash; we&rsquo;re a community built on compassion, excellence, integrity, and teamwork. Our mission is to provide exceptional care and improve the health of the communities we serve. If you're ready to lead with purpose, support a high‑performing pharmacy team, and ensure the safe and effective delivery of medication services, we&rsquo;d love for you to join us.</p>
<h2 class="jobSectionHeader"><b>
As an Operations Team Lead Pharmacist, You Will Be Responsible For:</b></h2>
<ul><li>Providing day‑to‑day leadership of pharmacy operations.</li>
<li>Ensuring safe, efficient, and compliant preparation, distribution, and management of medications.</li>
<li>Serving as a working pharmacist while acting as a resource and operational lead for pharmacy staff.</li>
<li>Overseeing workflow coordination to maintain smooth and timely operations.</li>
<li>Maintaining adherence to regulatory, institutional, and accreditation standards.</li>
<li>Supporting quality assurance initiatives and operational improvement processes.</li>
<li>Ensuring the safe and appropriate use of medications across patient populations.</li>
<li>Managing selected drug therapies in alignment with clinical and operational guidelines.</li>
<li>Overseeing the compounding, dispensing, labeling, and storage of pharmaceuticals.</li>
<li>Participating in the education of patients, nurses, and physicians on medication safety and best practices.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications:</b></h2>
<h3 class="jobSectionHeader"><b>Education:</b></h3>
<ul><li>Higher Degree in B.S. Pharmacy (5 year degree) or Pharm.D. (6 year degree) - Required</li>
<li>Master's Degree in Business or Healthcare Related - Preferred</li>
<li>Other Degree in ASHP Accredited PGY1 or PGY2 Residency - Preferred</li>
</ul><h3 class="jobSectionHeader"><b>Work experience:</b></h3>
<ul><li>1 year Hospital Pharmacy - Preferred</li>
<li>1 year SHP Accredited Hospital Pharmacy Residency Program(s) - Preferred</li>
</ul><h3 class="jobSectionHeader"><b>Licenses, Certifications &amp; Required Training:</b></h3>
<ul><li>RPH - Registered Pharmacist - Required</li>
</ul><h2 class="jobSectionHeader"><b>Pharmacy Skills Toolbox:</b></h2>
<ul><li>Develops and shows competency on the following skills to perform daily pharmacist functions.</li>
<li>Other skills may be added as additional clinical services are developed.</li>
<li>Order Processing/Profile Review - includes assessment for safety, efficacy, appropriateness, and accuracy.</li>
<li>Pharmacokinetics</li>
<li>Anticoagulation</li>
<li>Renal Dose Monitoring</li>
<li>Nutrition Support</li>
<li>Antibiotic Stewardship</li>
<li>Formulary Management</li>
</ul><h2 class="jobSectionHeader"><b>Technology &amp; Equipment Use:</b></h2>
<ul><li>Demonstrates technical skill in using equipment appropriate for role.</li>
<li>Understands equipment operation.</li>
<li>Maintains equipment in working order.</li>
<li>Troubleshoots equipment problems.</li>
<li>Uses technology to increase productivity.</li>
<li>Adapts to new technology.</li>
</ul><h2 class="jobSectionHeader"><b>Clinical Skills:</b></h2>
<ul><li>Ensures quality of services provided in area of specialty.</li>
<li>Assists in clinical training for pharmacists, residents, students, and technical staff.</li>
<li>Maintains competency and keeps current with knowledge in area of specialty.</li>
</ul><h2 class="jobSectionHeader"><b>General Skills:</b></h2>
<ul><li>Organizational Skills</li>
<li>Communication Skill</li>
<li>Interpersonal Skills</li>
<li>Customer Relations</li>
<li>Mathematical Ability</li>
<li>Analytical Thinking</li>
<li>Grammar &amp; Spelling</li>
<li>Reading &amp; Comprehending Written Instructions</li>
<li>Following Verbal Instructions</li>
<li>Basic Computer Skills</li>
<li>Microsoft Office Suite</li>
<li>General Clerical Skills</li>
</ul><h2 class="jobSectionHeader"><b>Additional Duties:</b></h2>
<ul><li>Adheres to the hospital and departmental attendance and punctuality guidelines.</li>
<li>Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.</li>
<li>Performs other duties as required and completes all job functions as per departmental policies and procedures.</li>
<li>Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).</li>
<li>Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.</li>
<li>Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.</li>
<li>For non-clinical areas, has attended training and demonstrates usage of age-specific customer service skills.</li>
<li>Wears protective clothing and equipment as appropriate.</li>
</ul></div></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Other Opportunities</b></h2>
<div></div><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Lead Pharmacist - North Campus</b></div></h3>
</div><div><div>Phoebe North Campus</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>System Director, Acute Care Pharmacy Services</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Pharmacist (80+)</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Pharmacy Clinical Specialist</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div>
</div></div></div><div><div><div><div><h3 class="jobSectionHeader"><div><b>Clinical Pharmacist</b></div></h3>
</div><div><div>Phoebe Putney Memorial Hospital</div></div>
<div><div>Albany, GA</div></div></div></div></div></div></div></div></div></div></div></div><p></p>

OPERATIONS TEAM LEAD PHARMACIST

Wise Australia Investments

<p></p><div><div><div><p>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money.<br>
<b>Min fees. Max ease. Full speed.</b></p><p>
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.</p><p>
As part of our team, you will be helping us create an entirely new network for the world's money.<br>
<b>For everyone, everywhere.</b></p><p>
.</p><p><b><br>
Job Description</b></p><p><b><br>
Role &amp; Job purpose</b></p><p>
As a FinCrime Operations Team Lead - Sanctions you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance and a customer-centric approach. You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention. You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.</p><p>
The FinCrime Operations Team Lead is a dual-focused leader, combining strong people leadership with domain and operational expertise. You will be instrumental in building and refining processes that prioritise customer impact while maintaining focus on the evolving risks within the financial services industry, specific product vulnerabilities, and the requirements set by regulations and partners. This includes supporting the development of compliant and scalable processes and possessing an understanding of financial crime risks associated with our customers, products, and tooling.</p><p></p><p><b><br>
Job Responsibilities</b><br>
</p><p><b>Team Leadership</b></p><p>
You will lead by example, driving a customer-focused mindset across your team and the wider fincrime organization. You are instrumental in fostering a high-performance, results-driven culture defined by strong ownership and accountability. This involves building and nurturing high-performing teams that value knowledge sharing, continuous learning, and adaptability in our change-oriented environment. Fincrime Operations Team Lead demonstrates strong capabilities in timely conflict resolution and fosters open communication and guides effective mediation to ensure a positive working environment. You should be visible and actively engaged in team management. Your focus is on unifying the team behind shared goals (and wider FinCrime/servicing strategies) and driving collective actions.</p><p></p><p><b><br>
People management</b><br>
Coach and develop a strong team of FinCrime Operations Analysts or Specialists with varying levels of experience, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively, ensuring sustained excellence and growth. Provide regular, constructive, and actionable feedback to your direct reports. Coach and mentor team members to support their growth, develop their skills, and help them reach their full potential. Design and manage performance or development plans in identified areas. Conduct career map check-ins and make recommendations for demotions, promotions, salary raises, and other role related decisions.<br>
</p><p><b>Operational management</b></p><p>
You will oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes. Identify and propose opportunities for process and tooling improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency or to ensure effective cross-team collaboration on joint initiatives. Provide guidance and support on complex, high-risk cases and escalations. Be on top of timely admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.<br>
</p><p><b>Performance management</b><br>
Measure team and individual KPIs and ensure performance targets and quality standards are consistently met while maintaining focus on customer experience and adherence to internal guidelines. Drive high-quality results for both the team and individuals, continuously enhancing overall quality outcomes. Conduct timely quality reviews, ensuring high decision accuracy and effectively communicate the importance of quality assurance. Conduct regular and impactful one on one coaching sessions (usually on a weekly or biweekly basis), provide clear and actionable feedback. Ensure tasks are managed timely and aligned with the team&rsquo;s goals. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Addresses underperformance promptly through coaching and setting SMART goals, and ensures all interventions are well-documented. Understand and be able to articulate how to move key metrics at team and individual level through efficient performance and task management.<br>
</p><p><b>Expertise sharing</b><br>
Be a subject matter expert in financial crime areas with the ability to obtain and maintain sufficient subject matter expertise required to train, develop and coach your team. Maintain a comprehensive understanding of our regulatory obligations, internal policies, domain-specific processes and best practices. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Perform and support deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Assist senior leadership with reviews and developing our processes, task management and in other operational areas as requested to ensure compliant and effective servicing function</p><p></p><p><b><br>
Issue Management and Escalation</b></p><p>
Escalate tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner, following established protocols.</p><p></p><p><b><br>
Planning and execution</b><br>
Be accountable for driving your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced. Possess strong knowledge of team processes and tooling, leveraging data to support initiative execution. This involves taking full ownership of your team's results, setting targets for improvement, and providing insights to stakeholders. Set and progress towards goals, adeptly identifying and resolving blockers or issues, whether performance or metric-related, to optimize output and results.<br>
</p><p><b>Stakeholder management and communication</b></p><p>
Collaborate closely with stakeholders ensuring clear communication and coordination of actions. Your initiatives and reports are well documented and you choose the right platforms to communicate to a wider audience in a timely manner. The documentation has a clear scope and includes potential impact in different areas. You can communicate confidently with difficult stakeholders on varied operational or domain related topics. Proactively work on improving cross-team communication and collaboration, acting as the liaison between different layers of the organization and your own team. Employ impactful and inspiring communication skills, unifying individuals behind shared goals, and leverage strong presentation skills to convey vision and progress.</p><p><b>
Other: </b>Perform additional tasks as assigned by your lead, demonstrating adaptability and a proactive approach. This includes actively participating in meetings, trainings, workshops, and internal events to support broader team and company objectives.</p><p><b><br>
Qualifications</b></p><p><b><br>
Requirements</b></p><ul><li><p>
Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports, summaries, and customer communications. Additional languages are a plus.</p></li><li><p>
At least 1-2 years of leading small to medium sized teams, preferably in operations.</p></li><li><p>
Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention.</p></li><li><p>
You are familiar with money laundering methods and other financial crime trends.</p></li><li><p>
You can build and maintain an environment where your team is incentivised to make decisions and apply a risk-based approach to their work. This involves the ability to guide the team on the right course or course-correct swiftly when necessary, ensuring resources and focus are directed towards the most impactful tasks.</p></li><li><p>
You are punctual, independent, proactive and willing to get things done.</p></li><li><p>
Strong operational management and tactical decision-making skills.</p></li></ul><ul><li><p>
Can work with tight deadlines under pressure whilst maintaining high level of quality and competency.</p></li></ul><ul><li><p>
You have excellent communication and interpersonal skills, strong organisational skills, great time management, and ability to work in a fast paced and high pressure environment.</p></li><li><p>
Ability to multi-task and take responsibility in challenging situations.</p></li><li><p>
You are capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.</p></li><li><p>
A strong process-oriented and efficiency-driven mindset.</p></li><li><p>
Proven track record of taking individual ownership and responsibilities as well as being a great team-player. Ability to deliver constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement.</p></li><li><p>
Ability to analyze and move of team&rsquo;s metrics</p></li></ul><p></p><p><b><br>
Nice to have:</b></p><ul><li><p>
Education: Bachelor&rsquo;s degree in Finance, Business Administration, Law, or related field</p></li><li><p>
Certifications: ICA, CAMS, or equivalent certification (KYC/EDD/AML/Fraud/Screening/Risk focused)</p></li><li><p>
Ability to use analytics tools like, looker, superset, or other similar platforms.</p></li></ul><p><b><br>
Additional Information</b></p><div></div><p><br>
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.</p><p>
We're proud to have a truly international team, and we celebrate our differences.<br>
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.</p><p>
If you want to find out more about what it's like to work at Wise visit <b>Wise.Jobs</b>.</p><p>
Keep up to date with life at Wise by following us on </p></div></div><p></p><div><div><div><div><b>Instagram</b></div></div></div></div></div><div></div>

FinCrime Operations Team Lead - Sanctions

Walmart

<div>Hourly Wage: <b>$22 - $35 per/hour</b>
<br>
<ul><li>The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
</li></ul><br>
Additional compensation includes annual or quarterly performance incentives.
<br>
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.<br>
 <br>
<br>
<p>Employment Type: <b>Full-Time</b>
 </p><p>Available shifts: <b>Opening, Morning</b>
</p><p>Location
</p><p><b>Walmart Supercenter #2252</b>
 <br>
3722 EASTON NAZARETH HWY, EASTON, PA, 18045, US
</p><p>Job Overview<br>
<br>
</p><p>Pharmacy associates focus on the needs of our customers as they entrust us with their prescriptions and health needs. They are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies.
</p><p></p><p>Benefits &amp; perks
</p><p>At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.<br>
<br>
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page<br>
<br>
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.<br>
<br>
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.<br>
<br>
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.</p></div>

Pharmacy Operations Team Lead

MiHCM

<p><b>Team Lead &ndash; Operations</b></p><p><b>Experience Required:</b> 6&ndash;7 Years<br/><b>Location:</b> Karachi</p><p><b>Job Summary</b></p><p>We are looking for a proactive and detail-oriented <b>Team Lead &ndash; Operations</b> who can oversee daily operations, ensure process efficiency, and lead a team to deliver consistent results. The ideal candidate should have hands-on experience in managing workflows, improving processes, and driving performance.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and manage day-to-day operational activities to ensure smooth execution</li><li>Supervise, mentor, and guide the operations team to achieve performance goals</li><li>Monitor team productivity and ensure tasks are completed within defined timelines</li><li>Identify process gaps and implement improvements for better efficiency</li><li>Coordinate with cross-functional teams (Sales, HR, Finance, IT) for seamless operations</li><li>Ensure proper documentation and record-keeping of operational activities</li><li>Handle escalations and resolve operational issues effectively</li><li>Maintain quality standards and ensure compliance with company policies</li><li>Prepare and share regular reports on team performance and operational metrics</li></ul><p><b>KPIs / Performance Indicators</b></p><ul><li>Timely completion of operational tasks</li><li>Team productivity and efficiency levels</li><li>Reduction in process delays and errors</li><li>Quality and accuracy of operations</li><li>Effective team management and engagement</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration or a relevant field</li><li>6&ndash;7 years of hands-on experience in operations, with at least 1&ndash;2 years in a leadership role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Good communication and coordination skills</li><li>Ability to work in a fast-paced environment and manage multiple tasks</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive market salary</li><li>EOBI</li><li>Medical</li><li>Leaves</li></ul><p>Work Location: In person</p>

Team Lead Operations

HRPSP - Your Strategic HR Partner

<p>Job description:</p><p><b>Job Opportunity &mdash; Team Lead (FTTH Operations)</b></p><p><b>Location:</b> Lahore<br/><b>Salary Range:</b> <b>PKR 50,000 &ndash; 60,000</b></p><p><b>Responsibilities:</b></p><ul><li>Lead a team of technicians for deployment &amp; troubleshooting.</li><li>Perform fiber splicing, testing &amp; ODN maintenance.</li><li>Assign and monitor daily field tasks.</li><li>Maintain operational documentation.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>DAE</b> (Electrical/Electronics/Telecom).</li><li><b>1&ndash;2 years FTTH experience</b>.</li><li>Strong hands-on technical skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Team Lead (FTTH Operations)

AdaptHealth

<div>Description:
<p>
Position Summary:</p><p>
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs. As needed, may need to deliver and set up medical equipment.</p><p>
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.</p><p>
Essential Functions and Job Responsibilities:</p><ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
As needed, perform patient assessment and re-assessment for patient care, deliver medical equipment.</li><li>
Safely drive as needed and maintain company vehicle.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li></ul><ul><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul><p>
Competency, Skills and Abilities:</p><ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:
<p>
Education and Experience Requirements:</p><ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Valid and unrestricted driver's license in the state of residence.</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul><p>
One (1) year of work-related experience</p><ul><li>
Senior Level:</li></ul><p>
One (1) year of work-related experience plus</p><p>
Two (2) years exact job experience</p><ul><li>
Lead Level:</li></ul><p>
One (1) year of work-related experience plus</p><p>
Four (4) years exact job experience</p><p>
Physical Demands and Work Environment:</p><ul><li>
Must be able to regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and/or driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul></div>

Operations Specialist

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