operations team lead

Invision Custom Solutions

Title: CSR Supervisor- Operations TL All the holidays will be followed as per International US/Canada) Shift slots: Night (12:00 AM - 9:00 AM) Working days: 6 days a week (alternate saturday or sunday)Job Overview: The Incumbent will oversees the daily performance, handles reporting, and manages the team's operational output. This person will acts as the bridge between front-line agents and upper management by executing three core functions:<ul><li>Pre-Shift Checklist (Equipment &amp; Readiness)</li><li>Verifies that internet connections, backup power (UPS/generators) are fully functional.</li><li>Ensures all agent headsets, systems, and software logins (like TMS or CRM platforms) are operational before the shift kicks off.</li><li>Shift Management (Floor Control)</li><li>Manages attendance, agent schedules, and shift handovers.</li><li>Monitors live queues to ensure customer queries or dispatch issues are resolved without delay.</li><li>Post-Shift Reporting (Handover)</li><li>Compiles and delivers the End of Shift (EOS) Report to the next shift incharge.</li><li>Documents key metrics such as, resolved issues, pending deliveries, and any system downtime experienced by the team.</li></ul>Requirements:<ul><li>At least 1&ndash;2 years as (Team Lead, Supervisor, or Shift Incharge).</li><li>Prior experience in US/Canada 3PL (Third-Party Logistics), or freight forwarding is highly preferred.</li><li>Excellent spoken and written English to coordinate smoothly with International team.</li><li>Ability to step in and handle escalated calls, driver disputes, missed pick-ups, or freight rate negotiations.</li><li>Proven ability to manage a team of 8-10 agents, handle shift rosters, manage attendance, and motivate staff during stressful night hours.</li></ul>Application Question(s):<ul><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>How many years of experience do you have as CSR Supervisor in Operations?</li><li>Do you have experience in working with International teams? (yes/no)</li><li>Are you comfortable to join in the Night Shift? Timings: 12 AM to 9 AM</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

CSR Supervisor- Operations

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 We are looking for an experienced and highly organized HR Operations Team Lead to oversee and manage the
 
 
 daily operations of the HR Operations team. The role involves leading a team responsible for payroll coordination,
 
 
 employee insurance, medical claims, leave management, ticketing, offboarding, QID renewals, salary holds,
 
 
 employee loans, and employee support services.
 
 
 The ideal candidate should have strong leadership skills, operational excellence, problem-solving capabilities, and
 
 
 experience handling high-volume HR operational activities while ensuring compliance, accuracy, and timely
 
 
 service
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Collect, review, and verify payroll inputs including attendance, leave, overtime, deductions, incentives, loans, and other payroll-related data
 </li>
 <li>
 Ensure payroll submissions are processed accurately and within established deadlines
 </li>
 <li>
 Coordinate with Finance and Payroll teams to resolve payroll discrepancies and ensure timely salary processing
 </li>
 <li>
 Monitor leave salary calculations, final settlements, payroll reconciliations, and end-of-service benefits calculations
 </li>
 <li>
 Supervise employee offboarding processes, including clearance procedures, exit documentation, final settlements, and system deactivation
 </li>
 <li>
 Oversee salary hold cases, investigations, and resolutions while ensuring clear communication with employees and stakeholders
 </li>
 <li>
 Maintain, update, and analyze HR operational trackers, dashboards, and reports to support decision-making
 </li>
 <li>
 Ensure employee records, HR files, and documentation are maintained accurately and confidentially
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Minimum 5-8 years of HR Operations experience, including team management experience
 </li>
 <li>
 Strong knowledge of payroll operations, employee benefits, insurance, leave management, and labor-related processes
 </li>
 <li>
 Experience handling high-volume HR operational activities
 </li>
 <li>
 Strong leadership, communication, and stakeholder management skills
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Excellent organizational and problem-solving abilities
 </li>
 <li>
 Proficiency in Microsoft Excel, HR systems, Jira, and operational tracking tools
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities effectively
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Employee Relations Lead

Local Marketing Inc.

We are looking for an analytical and experienced Team Lead to oversee our remote Data Entry Specialist team. This role involves managing daily operations, ensuring submission accuracy, coaching team members, improving workflows, and maintaining high productivity standards.The ideal candidate has a background in analytics, finance, mathematics, business intelligence, or related fields, along with leadership experience in a fast-paced environment. Responsibilities include monitoring team performance, conducting coaching sessions, auditing accounts for accuracy, tracking KPIs, analyzing operational reports, and implementing process improvements.Candidates should have strong problem-solving, communication, and organizational skills, advanced spreadsheet/reporting abilities, and experience managing multiple priorities. Experience leading remote teams and working with workflow management systems is preferred.This is a full-time remote position requiring availability during US CST business hours, along with reliable internet and a professional work environment.Pay: Rs180,000.00 - Rs208,794.00 per monthWork Location: Remote

Finance & Accounts Team Lead

Pretium Packaging

<div>Summary:

The Production Lead is a member of the Operations Team and under the guidance of the Production Supervisor, is responsible for training and coordinating machine operation activities to maximize equipment resources to meet or exceed production and quality standards, while maintaining the highest standards of safety. Assists the Production Supervisor in supervising of the production floor.

Responsibilities:
<ul>
<li>Must possess and effectively apply intellect, judgment, and supervisory skills to achieve desired production performance results.</li>
<li>Supervise and direct the work of direct reports across assigned shift. Identify projects to drive to reduce waste and increase efficiencies.</li>
<li>Responsible for the shifts compliance to safety and environmental policies and for ensuring that all employees adhere to these policies, including basic housekeeping and 5S.</li>
<li>Effectively assist in projects related safety and process improvements.</li>
<li>Enforces company policies regarding safety, GMP, and production.</li>
<li>Work well cross functionally with maintenance and quality to ensure optimal production and to ensure bottles produced meet specification.</li>
<li>Provide training to Machine Operators to perform their job effectively and efficiently.</li>
<li>Other duties as may be assigned.</li>
</ul>
Openings Available: Part Time, Permanent, Weekend Shift 6:00 am - 6:30 pm

Who We Are:

Pretium Packaging is a leading full-service designer and manufacturer of rigid packaging solutions for specialized applications with small to mid-sized production volumes. Pretium offers a variety of creative packaging solutions with consistency, quality, and cost-effectiveness in mind. We listen and then apply our expertise in the form of market insights, the latest bottle and closure technology, supreme quality management and outstanding customer service. Our customers know they can always count on Pretium to provide the kind of innovative packaging solutions that will enhance their products&rsquo; brand identity.

Our production facilities use the latest software, automation and quality assurance protocols to deliver creative, cost-effective and reliable products to our customers. From prototype development through production scale-up to consistent on-time delivery, we strive to exceed expectations at every turn. For our customers&rsquo; convenience, we maintain a deep inventory of popular molds and a wide selection of everyday stock container options that can significantly cut down on lead time to market.

What We Offer
<ul>
<li>Direct Hire Position</li>
<li>Competitive Salary</li>
<li>Benefits</li>
<li>Referral Bonus: up to $3000</li>
<li>Opportunities for professional growth and development.</li>
<li>Collaborative work environment with a diverse team of professionals.</li>
</ul>
&ldquo;Responsible for food safety, food quality and site safety.&rdquo;

Starting pay for this position is $20/hr

At Pretium Packaging, we are committed to providing equal employment opportunities to all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable law. We believe in creating a diverse and inclusive work environment that fosters innovation, creativity, and collaboration.

Our dedication to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and training. We welcome individuals from all backgrounds to join our team and contribute to our mission of delivering high-quality plastic solutions while promoting diversity, equity, and inclusion in the workplace.<h4 class="jobSectionHeader">
Experience</h4>
Required<ul><li>
1 year(s): Manufacturing
</li><li>2 year(s): Production lead
</li></ul>Preferred<ul><li>
1 year(s): Plastics blow molding
</li></ul>Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Production Lead - Weekend 2nd Shift 6:00 pm - 6:30 am

eClerx

<div><h1 class="jobSectionHeader">Operations Supervisor
</h1>Location: Cairo, Egypt (on-site) Employment type: Full-time
<h2 class="jobSectionHeader">About the role
</h2>We're hiring an Operations Supervisor to lead a team of customer service representatives in our contact-centre operations. You'll be responsible for your team's daily performance, coaching, and delivery against targets &mdash; keeping service quality high while supporting and developing your people.
<h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Lead, supervise, and motivate a team of customer service representatives.
</li><li>Monitor daily performance against KPIs and SLAs (quality, productivity, customer satisfaction, attendance/adherence).
</li><li>Coach and give regular feedback to help team members improve and grow.
</li><li>Manage shift schedules, attendance, and real-time coverage.
</li><li>Handle escalations and support agents on complex customer issues.
</li><li>Run team huddles and one-on-ones, and conduct performance reviews.
</li><li>Track and report team metrics to management.
</li><li>Ensure the team follows processes, quality standards, and company policies.
</li></ul><h2 class="jobSectionHeader">Requirements
</h2><ul><li>2+ years' experience in a contact-centre / BPO environment, including team-lead or supervisory experience.
</li><li>Strong English communication skills (CEFR B2 or above).
</li><li>Solid people-management and coaching skills.
</li><li>Good understanding of contact-centre KPIs and performance management.
</li><li>Comfortable working on-site in rotational shifts.
</li><li>Strong organisation, problem-solving, and reporting skills.
</li><li>Bachelor's degree preferred.
</li></ul><h2 class="jobSectionHeader">What we offer
</h2><ul><li>A leadership role with real impact on team performance and growth.
</li><li>Competitive salary plus performance incentives.
</li><li>Career-development and progression opportunities.
</li><li>A supportive, fast-paced work environment.
</li><li>(Add transportation, medical insurance, or other benefits as applicable.)</li></ul></div>

Associate Process Manager

Wave 2.0

About Wave 2.0Wave 2.0 is a premier performance based organization specializing in high intent lead generation for the US insurance sector. We are seeking a seasoned Senior Dialer Handler to take full ownership of our dialing infrastructure and data management. This is a high impact role for a professional who understands the nuances of US insurance campaigns and knows how to scale operations through efficiency and precision.The RoleYou will serve as the technical lead for our outbound operations. This role goes beyond basic dialer maintenance; you will be responsible for end-to-end data strategy, high level troubleshooting, and optimizing campaign ROI. We are looking for an expert who can independently manage complex workflows and mentor team members to drive higher transfer rates for our ACA and Medicare projects.Key Responsibilities<ul><li>Strategic Dialer Management: Lead the end-to-end configuration and optimization of multi line auto dialer systems to maximize throughput and connectivity.</li><li>Advanced Data Strategy: Lead lead scrubbing, segmentation, and distribution strategies to ensure our agents are always working high intent data.</li><li>Campaign Lifecycle Optimization: Proactively manage and adjust campaign parameters based on real time feedback and market trends to ensure consistent performance.</li><li>Carrier &amp; Connectivity Oversight: Manage relationships and performance with Tier-1 carriers; proactively troubleshoot and resolve connectivity or VOIP latency issues.</li><li>Advanced Reporting: Develop and present deep dive analysis on lead quality, agent performance, and campaign profitability to senior leadership.</li><li>Leadership &amp; Mentorship: Provide technical guidance to the team, acting as the primary point of contact for all dialer related technical escalations.</li></ul>Requirements<ul><li>Experience: 3&ndash;5 years of dedicated experience as a Dialer Handler, Dialer Manager, or Campaign Operations Manager within a US market call center.</li><li>Deep Technical Expertise: Mastery of industry standard dialers (e.g., ViciDial, GoAutoDial) and deep familiarity with VOIP infrastructure, carrier routing, and API integrations.</li><li>Domain Knowledge: Comprehensive understanding of ACA and Medicare lead flow, compliance standards (TCPA), and lead-to-transfer ratios.</li><li>Analytical Rigor: Proven ability to manage large datasets and make data-driven decisions that directly impact revenue and efficiency.</li><li>Proven Track Record: Demonstrated history of scaling campaign success and maintaining stable connectivity during high volume periods.</li><li>Reliability: Commitment to a consistent night shift schedule and the ability to work under high pressure scenarios.</li></ul>Why Join Wave 2.0?<ul><li>Competitive Pay: A structured base salary of 80,000 PKR, commensurate with your 3&ndash;5 years of experience.</li><li>Lucrative Commissions: High performance incentive structures designed for senior-level contributions.</li><li>Professional Growth: A seat at the table with a team that values technical expertise and operational excellence.</li><li>Empowered Environment: You will have the autonomy to implement your strategies to optimize our infrastructure.</li></ul>Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Dialer Handler / Campaign Operations Manager

NIVA Health

<div>Director of Operations - Wound Care (Remote)
NIVA Health is seeking an experienced and results-oriented Director of Operations to lead and scale operational performance across our growing mobile healthcare organization. This fully remote leadership position is responsible for overseeing regional clinical operations through a team of Directors of Nursing (DONs) who manage mobile wound care providers delivering services in skilled nursing facilities, assisted living communities, patients' homes, and other post-acute care settings.
The Director of Operations will serve as a key operational leader responsible for driving performance, accountability, quality outcomes, patient satisfaction, provider productivity, workforce development, and operational excellence across multiple markets. This role requires a healthcare operations executive who can effectively lead through layers of management, develop high-performing teams, and create scalable systems that support rapid organizational growth.
Candidates with backgrounds as Licensed Nursing Home Administrators (LNHA/NHA), Regional Healthcare Administrators, Executive Directors, Multi-Site Healthcare Operators, Home Health Administrators, Regional Directors of Operations, or Healthcare Practice Leaders are strongly encouraged to apply.
Essential Responsibilities:
Operational Leadership<ul><li>
Provide strategic and operational oversight for multiple markets and clinical service regions.</li><li>
Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams.</li><li>
Ensure consistent execution of operational standards, workflows, and performance expectations across all regions.</li><li>
Develop scalable systems, processes, and infrastructure to support organizational growth.</li><li>
Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness.</li></ul>
Leadership &amp; Team Development<ul><li>
Directly supervise and mentor Directors of Nursing and other operational leaders.</li><li>
Build a culture of accountability, collaboration, and continuous improvement.</li><li>
Establish performance expectations and leadership development plans for operational management teams.</li><li>
Partner with clinical leadership to recruit, retain, and develop top talent.</li></ul>
Mobile Healthcare Operations Management<ul><li>
Oversee operational support for mobile wound care providers treating patients in skilled nursing facilities, assisted living facilities, homes, and other care settings.</li><li>
Ensure provider scheduling, staffing models, patient access, and geographic coverage align with business objectives.</li><li>
Collaborate with clinical leadership to optimize patient care delivery workflows.</li><li>
Identify and remove operational barriers affecting provider productivity and patient outcomes.</li></ul>
Quality &amp; Compliance<ul><li>
Ensure compliance with federal, state, and organizational healthcare regulations.</li><li>
Monitor quality indicators, patient outcomes, and operational performance metrics.</li><li>
Lead operational readiness efforts for audits, accreditation reviews, and compliance initiatives.</li><li>
Partner with clinical leadership to drive continuous quality improvement efforts.</li></ul>
Financial &amp; Business Performance<ul><li>
Manage operational budgets and resource allocation.</li><li>
Monitor productivity, labor utilization, and operational efficiency metrics.</li><li>
Identify opportunities to improve profitability while maintaining exceptional patient care.</li><li>
Support forecasting, strategic planning, and market expansion initiatives.</li></ul>
Strategic Growth<ul><li>
Lead operational implementation of new markets, service lines, and organizational initiatives.</li><li>
Partner with executive leadership on strategic growth planning.</li><li>
Support integration of technology, automation, and workflow optimization initiatives.</li><li>
Drive successful organizational change management efforts.</li></ul>
Qualifications:
Required<ul><li>
Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or related field.</li><li>
Minimum 5 years of healthcare operations leadership experience.</li><li>
Experience managing leaders who oversee clinical or healthcare service teams.</li><li>
Demonstrated success leading multi-site or geographically dispersed healthcare operations.</li><li>
Strong experience with staffing, workforce management, operational metrics, and performance improvement.</li><li>
Exceptional leadership, communication, and organizational skills.</li></ul>
Preferred<ul><li>
Licensed Nursing Home Administrator (LNHA/NHA) experience.</li><li>
Regional Director of Operations experience.</li><li>
Home Health, Post-Acute Care, Skilled Nursing, Assisted Living, Hospice, Mobile Healthcare, or Value-Based Care experience.</li><li>
Master's degree (MBA, MHA, MPH, MSN, or related field).</li><li>
Experience scaling healthcare operations across multiple states or markets.</li></ul>
Key Performance Indicators
The Director of Operations will be accountable for:<ul><li>
Patient satisfaction and experience scores</li><li>
Clinical team retention and engagement</li><li>
Provider productivity and utilization</li><li>
Operational efficiency metrics</li><li>
Quality and compliance performance</li><li>
Market growth and expansion goals</li><li>
Revenue and profitability targets</li><li>
DON leadership development and performance</li></ul>
Nursing Home Administrators often possess the exact leadership experience needed to succeed at NIVA Health, including:<ul><li>
Managing large interdisciplinary healthcare teams.</li><li>
Supervising Directors of Nursing and clinical leadership.</li><li>
Leading multi-million-dollar healthcare operations.</li><li>
Driving quality outcomes and regulatory compliance.</li><li>
Managing staffing, scheduling, and workforce performance.</li><li>
Balancing patient care excellence with financial performance.</li><li>
Leading organizations through growth, change, and operational challenges.</li></ul>
At NIVA Health, these skills translate into leading a high-performing network of Directors of Nursing and mobile wound care providers delivering exceptional care wherever patients call home.
Job Type: Full-time (8am-5pm EST)
Location: Remote (U.S.)
Travel Required: 15&ndash;30% travel for leadership meetings, market visits, training, and operational oversight. 
Apply Today! 
Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health&rsquo;s mission to redefine patient care&mdash;one healing wound at a time.</div>

Wound Care Director of Operations (Remote)

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