operations team leader

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Riyadh, Saudi Arabia
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;) and financial expectations</li><li>
Communicate expectations to employees and provide timely updates</li><li>
Provide subject matter expertise in handling escalated customer calls as needed</li><li>
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>
Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>
Associate's degree in related field with two to four years of relevant experience preferred</li><li>
Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>
Work well under pressure and follow through on items to completion</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>
Ability to mentor, coach and provide direction to a team of employees</li><li>
Willingness to work a flexible schedule</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Level Description</b></h2><p>
Receives assignments in tasks-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically, does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p></div></div></div><p></p>

Operations Team Leader- Riyadh

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Riyadh, Saudi Arabia
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements</li><li>
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly</li><li>
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;) and financial expectations</li><li>
Communicate expectations to employees and provide timely updates</li><li>
Provide subject matter expertise in handling escalated customer calls as needed</li><li>
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities</li><li>
Stay current on internal work processes, policies and procedures. Attend required manager development training</li><li>
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>
Associate's degree in related field with two to four years of relevant experience preferred</li><li>
Highly motivated individual with skills to develop and coach team members to achieve performance expectations</li><li>
Work well under pressure and follow through on items to completion</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable</li><li>
Ability to mentor, coach and provide direction to a team of employees</li><li>
Willingness to work a flexible schedule</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Career Level Description</b></h2><p>
Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.</p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p></div></div></div><p></p>

Garmin

<div>Overview:
<div>
We are seeking a full-time <b>IT &amp; Database (DB) Operations Team Leader </b>in our Chandler, AZ location. This role combines leadership in IT infrastructure management with specialized oversight of database systems. This position ensures reliable, secure, and efficient IT and database operations while leading a team of cloud administrators along with IT operations staff. These functions ensure minimal downtime, data security, and support for business objectives.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><ul><li>
Lead, mentor, and supervise a team of IT operations staff and database administrators (DBAs)</li><li>
Conduct performance evaluations, provide training, handle hiring/recruitment, and resolve conflicts</li><li>
Delegate tasks, foster collaboration, and promote professional development</li><li>
Oversee database performance tuning, monitoring, backups, recovery, and security</li><li>
Ensure high availability, data integrity, and compliance with governance policies</li><li>
Collaborate with the Software Engineering Teams on database design, query optimization, and integration with applications</li><li>
Manage servers, networks, monitoring systems, and overall IT environment stability</li><li>
Handle incident response, change management, and disaster recovery planning</li><li>
Ensure system availability, scalability, and alignment with business needs</li><li>
Develop processes, guidelines for IT/DB operations</li><li>
Coordinate with vendors, stakeholders, and cross-functional teams (e.g., development, security)</li><li>
Enforce security protocols, regulatory compliance, and risk mitigation</li><li>
Drive continuous improvement through metrics, reporting, and automation</li><li>
Monitor alerts, resolve escalated issues, and provide technical guidance</li><li>
Support production environments, releases, and capacity planning</li></ul>
Qualifications:
<div><b>
Basic Qualifications</b></div><ul><li>
Bachelor&rsquo;s Degree in Computer Science, Electrical Engineering, Computer Engineering, Software Engineering, Aerospace Engineering, Math, Physics or related field <b>AND</b> a minimum of 5 years relevant experience <b>OR</b> a minimum of 10 years relevant experience</li><li>
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)</li><li>
Must possess detailed knowledge and experience with high level language structure in C, C++, C# and/or Java relevant to Garmin&rsquo;s business needs</li><li>
Demonstrated strong and effective verbal, written, and interpersonal communication skills</li><li>
Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment</li><li>
Previous leadership or mentorship experience</li></ul><div><b>
Desired Qualifications</b></div><ul><li>
Outstanding academics (cumulative GPA greater than or equal to 3.5)</li><li>
Previous software engineering leadership experience</li><li>
Experience in SQL, cloud platforms and networking</li></ul><div></div><div><i><br>
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran&rsquo;s status, age or disability.</i></div><div></div><div><i><br>
This position is eligible for Garmin's benefit program. Details can be found here: </i><i>Garmin Benefits</i></div></div>

IT & Database (DB) Operations Team Leader

Salasa | سلاسة

<div>
 <p>
  Salasa is seeking a dedicated
  <strong>
   Operations Team Leader
  </strong>
  to oversee and manage our SLS Express operations. This role involves leading a dynamic team, coordinating with couriers, and ensuring smooth and efficient dispatch processes. The ideal candidate will demonstrate strong leadership, attention to detail, and a commitment to maintaining Salasa's high standards of operational excellence.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage SLS dispatch processes to ensure optimal performance.
  </li>
  <li>
   Collaborate with couriers to update and track shipment status.
  </li>
  <li>
   Drive continuous improvement and development of SLS operations.
  </li>
  <li>
   Ensure all shipments are delivered without loss or damage.
  </li>
  <li>
   Collect COD amounts from couriers and manage cash reconciliation.
  </li>
  <li>
   Monitor and follow up on RVP shipments to ensure timely delivery.
  </li>
  <li>
   Resolve issues related to unclear shipment addresses.
  </li>
 </ul>
 <p>
  <strong>
   Standard Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Adhere to Salasa&rsquo;s policies and procedures.
  </li>
  <li>
   Perform other relevant tasks within the scope of knowledge and experience.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in operations or logistics management.
  </li>
  <li>
   Strong leadership and problem-solving skills.
  </li>
  <li>
   Ability to handle multiple tasks and meet deadlines.
  </li>
  <li>
   Excellent communication and team coordination skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Shipping and Last Mile - Operation Team Leader

Terracotta Outsourcing

<div>
 <p>
  <strong>
   Join Terracotta &ndash; Driving Business Growth in Corporate Services :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Team Leader - Administration
 </p>
 <p>
  <strong>
   Reporting to:
  </strong>
  Operations Manager
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Operations
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Abu Dhabi
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose of the Role:
  </strong>
 </p>
 <p>
  The Team Leader &ndash; Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  🔹
  <strong>
   Administration &amp; Audit
  </strong>
 </p>
 <ul>
  <li>
   Oversee the administration and periodic audit of:
  </li>
  <li>
   EOR (Employer of Record) Services
  </li>
  <li>
   PRO (Public Relations Officer) Services
  </li>
  <li>
   Supplier Management processes
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Supervision of Log Management, Document Archiving, and Audit
  </strong>
 </p>
 <ul>
  <li>
   Ensure maintenance and accuracy of:
  </li>
  <li>
   Project Log
  </li>
  <li>
   Service Contract Log
  </li>
  <li>
   Job Card Log
  </li>
  <li>
   Employee Log
  </li>
 </ul>
 <p>
  🔹
  <strong>
   GulfHR Management
  </strong>
 </p>
 <ul>
  <li>
   Manage GulfHR platform updates and ensure data integrity.
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Templates Management
  </strong>
 </p>
 <ul>
  <li>
   Develop, update, and maintain document templates for operational use.
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Validations
  </strong>
 </p>
 <ul>
  <li>
   Conduct validation checks for:
  </li>
  <li>
   Job Cards
  </li>
  <li>
   Sales Orders
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Prepare and deliver:
  </li>
  <li>
   Weekly and monthly reports as required by Management
  </li>
 </ul>
 <p>
  🔹
  <strong>
   TCA Administration
  </strong>
 </p>
 <ul>
  <li>
   Oversee:
  </li>
  <li>
   ADNOC Registration &amp; Contracts
  </li>
  <li>
   Client document filing
  </li>
  <li>
   Serve as client point of contact for relevant services
  </li>
 </ul>
 <p>
  🔹
  <strong>
   General Administrative Tasks
  </strong>
 </p>
 <ul>
  <li>
   Perform:
  </li>
  <li>
   Service Contract&ndash;Sales Order&ndash;Tax Invoice Reconciliation
  </li>
  <li>
   Insurance renewals coordination
  </li>
  <li>
   PRO clients&rsquo; expiry alerts to KAM
  </li>
  <li>
   Follow-ups with stakeholders to ensure task completion
  </li>
  <li>
   Review and implementation of current and new processes
  </li>
  <li>
   Car rental arrangements for staff
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Focal Point for Issue Resolution
  </strong>
 </p>
 <ul>
  <li>
   Act as the primary contact to resolve issues related to:
  </li>
  <li>
   Invoicing
  </li>
  <li>
   Supplier Payments
  </li>
  <li>
   Payroll
  </li>
  <li>
   Job Cards
  </li>
  <li>
   Accounts Receivable
  </li>
 </ul>
 <p>
  🔹
  <strong>
   Cross functional support
  </strong>
 </p>
 <ul>
  <li>
   Take up additional tasks or responsibilities as and when required to meet business needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Strong leadership and team supervision skills
  </li>
  <li>
   Excellent organizational and multitasking abilities
  </li>
  <li>
   Proficiency in HR systems
  </li>
  <li>
   Strong reporting and analytical skills
  </li>
  <li>
   High attention to detail and accuracy
  </li>
  <li>
   Effective communication and problem-solving skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Management, or related field
  </li>
  <li>
   5+ years of experience in Administration within PRO, EOR, or related services
  </li>
  <li>
   Prior experience in managing cross-functional teams is preferred
  </li>
  <li>
   Solid understanding of UAE regulations and administrative processes
  </li>
  <li>
   Preference for candidates with UAE Driving license
  </li>
  <li>
   Team management experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preference:
  </strong>
  Immediately available candidates (notice period negotiable within 10&ndash;15 days)
 </p>
</div>


Team Leader - Administration

Terracotta medical services

<p><b>Join Terracotta &ndash; Driving Business Growth in Corporate Services :</b></p><p>Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.</p><p><b>Position:</b> Team Leader - Administration</p><p><b>Reporting to:</b> Operations Manager</p><p><b>Department:</b> Operations</p><p><b>Location:</b> Abu Dhabi</p><p><b>Purpose of the Role:</b></p><p>The Team Leader &ndash; Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.</p><p><b>Key Responsibilities:</b></p><p><b>Administration &amp; Audit</b></p><ul><li>Oversee the administration and periodic audit of:</li><li>EOR (Employer of Record) Services</li><li>PRO (Public Relations Officer) Services</li><li>Supplier Management processes</li></ul><p><b>Supervision of Log Management, Document Archiving, and Audit</b></p><ul><li>Ensure maintenance and accuracy of:</li><li>Project Log</li><li>Service Contract Log</li><li>Job Card Log</li><li>Employee Log</li></ul><p><b>GulfHR Management</b></p><ul><li>Manage GulfHR platform updates and ensure data integrity.</li></ul><p><b>Templates Management</b></p><ul><li>Develop, update, and maintain document templates for operational use.</li></ul><p><b>Validations</b></p><ul><li>Conduct validation checks for:</li><li>Job Cards</li><li>Sales Orders</li></ul><p><b>Reporting</b></p><ul><li>Prepare and deliver:</li><li>Weekly and monthly reports as required by Management</li></ul><p><b>TCA Administration</b></p><ul><li>Oversee:</li><li>ADNOC Registration &amp; Contracts</li><li>Client document filing</li><li>Serve as client point of contact for relevant services</li></ul><p><b>General Administrative Tasks</b></p><ul><li>Perform:</li><li>Service Contract&ndash;Sales Order&ndash;Tax Invoice Reconciliation</li><li>Insurance renewals coordination</li><li>PRO clients&rsquo; expiry alerts to KAM</li><li>Follow-ups with stakeholders to ensure task completion</li><li>Review and implementation of current and new processes</li><li>Car rental arrangements for staff</li></ul><p><b>Focal Point for Issue Resolution</b></p><ul><li>Act as the primary contact to resolve issues related to:</li><li>Invoicing</li><li>Supplier Payments</li><li>Payroll</li><li>Job Cards</li><li>Accounts Receivable</li></ul><p><b>Cross functional support</b></p><ul><li>Take up additional tasks or responsibilities as and when required to meet business needs.</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Strong leadership and team supervision skills</li><li>Excellent organizational and multitasking abilities</li><li>Proficiency in HR systems</li><li>Strong reporting and analytical skills</li><li>High attention to detail and accuracy</li><li>Effective communication and problem-solving skills</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>5+ years of experience in Administration within PRO, EOR, or related services</li><li>Prior experience in managing cross-functional teams is preferred</li><li>Solid understanding of UAE regulations and administrative processes</li><li>Preference for candidates with UAE Driving license</li><li>Team management experience</li></ul><p><b>Preference:</b> Immediately available candidates (notice period negotiable within 10&ndash;15 days)</p><p>Job Type: Full-time</p><p>Pay: From AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you managed a team before ?</li><li>We are looking for immediate joiners . what is your notice period ?</li><li>What is your salary Expectation ?</li></ul><p>Experience:</p><ul><li> PRO/EOR services?: 3 years (Required)</li><li>administration : 6 years (Required)</li><li>Human Resources : 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>Driving license  (Required)</li></ul>

Team Leader Administration

Getnaukri 

<p><b>Position: Zonal Team Leader &ndash; Operations</b></p><p><b>Department:</b> Operations / Supply Chain<br/><b>Experience:</b> Minimum 1 year<br/><b>Location:</b> Ahmedabad</p><p><b>Key Responsibilities:</b></p><ul><li>Manage end-to-end order processing from initiation to closure.</li><li>Lead and guide teams to maintain operational stability and productivity.</li><li>Coordinate with internal and external stakeholders to ensure seamless operations.</li><li>Maintain strong control over zone-level operational activities.</li><li>Plan routes effectively to maintain high On-Time Delivery (OTD).</li><li>Prepare and share operational reports regularly.</li><li>Monitor KPIs and ensure high standards of performance.</li><li>Resolve operational challenges through proactive problem-solving.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Minimum 1 year of experience in Operations/Logistics/Supply Chain</li><li>Strong leadership and people management</li><li>Excellent communication and coordination skills</li><li>Analytical and solution-oriented mindset</li><li>Candidate must have their own vehicle and a valid driving licence</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;400,000.00 per year</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

Zonal Team Leader -Operations

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