operations team leader

Tawasul Transport

<p><b>Objective </b></p><p>To provide the full administrative support the operational division with the implementation of the Tawasul policies, procedures and systems, in particular reports and records.</p><p><b>Roles and Responsibilities </b></p><ul><li>Contribute in ensuring attendance of operational, replacement and spare drivers</li><li>To enforce all attendance policies, using day and night presence and enforcement in the accommodation</li><li>To enforce to staff the importance of the requirements by investigating non-attendance and lateness</li><li>To observation staff reasoning to assist in the collection of data and investigate root cause for absenteeism and lateness</li><li>To report on disciplinary action required for non-attending and delayed staff</li><li>To monitor drivers on long absence, sick leave and returnees from vacation as well as new employees</li><li>To keep accurate records of all aspects of this position, generating a monthly summary Preparing drivers attendance on daily based ( Abu Dhabi, Al Ain and Musaffah) verify absent drivers, not paid drivers, Medical leave drivers, Suspension drivers, Leave drivers.</li><li>Able to prepare Operation Daily report and other operation reports as instructed by Operation Manager and duty Manager.( i.e.. Low income, Exceeding fuel consumption)</li><li>Can handle different Driver issues (Fleet issue, Maintenance issue, Car Wash, IT problem)</li><li>Finalizes of all drivers complains and request ( salary problem, day Lost, or any kind of issue and refer to operation Manager for final decision)</li><li>Prepare Duty Roster Of Operation Staff, Bus drivers and car washers as instructed by Operation Manager as well as Duty Taxi drivers roster</li><li>Preparing drivers salary deduction on monthly based for internal fines (Absent fine, not paid fine, company fines and low income fines) and Update I the focus System.</li><li>To provide all drivers about their fine details traffic, trans, Accident and internal fines ( total fines, how much company had deducted and how much balance )</li><li>Preparing Low income drivers list on weekly based.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5 years previous experience in the taxi industry, at least 2 in a team leader role</li><li>Minimum 2 Years of Experience in <b>data analysis</b>.</li><li><b>Proficient in Excel</b>, <b>Power BI</b>, and operational reporting tools.</li><li>Strong leadership, analytical, and communication skills.</li><li>Basic knowledge of operational finance is an advantage.</li><li>Flexibility with working hours.</li><li>Bilingual (Arabic &amp; English) is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED6,000.00 per month</p><p>Application Question(s):</p><ul><li>rate between 1-10, your MS Excel Proficiency</li></ul><p>Experience:</p><ul><li>Data Analysis : 2 years (Required)</li></ul>

Operations Team Leader

Deutsche Bank

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Operations Team Leader, AS
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Pune, India
  <br/>
  <br/>
 </strong>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Our purpose as a business is to be dedicated to our clients&rsquo; lasting success and financial security.
  </li>
  <li>
   We want to be a bank that creates a positive impact for clients, employees, investors, and society. This is made possible by our people. As you'll discover, our culture supports this - diverse, international, and shaped by a variety of different perspectives. We are driven by a shared sense of purpose. At every level agile thinking is nurtured and rewarded with support and provided with opportunities to excel together.
  </li>
  <li>
   Trust &amp; Agency Services (Part of TSS) have over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TSS Operations support all types of transactions in the debt capital markets &ndash; from conventional to structured debt products, Project Finance, REITs and Islamic Finance &ndash; and services for escrows, restructurings, exchanges, Loan Agency, Depository Receipts, Structured Finance and US Mortgage. This is a knowledge intensive role responsible for managing the Debt security lifecycle operations.
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  </li>
 </ul>
 <strong>
  Subject Matter Expertise and Industry Improvement
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 </strong>
 <ul>
  <li>
   Act as a Subject Matter Expert (SME) with internal partners, external clients, and within the wider market.
  </li>
  <li>
   Leverage expertise to improve market practices and platforms.
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  </li>
 </ul>
 <strong>
  Corporate Actions Management
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 </strong>
 <ul>
  <li>
   Oversee and manage a team responsible for processing complex corporate actions on a daily basis.
  </li>
  <li>
   Ensure accurate and timely execution of corporate actions, such as:
  </li>
  <ul>
   <li>
    Call Options
   </li>
   <li>
    Put Options
   </li>
   <li>
    Conversions
   </li>
   <li>
    Repurchases
   </li>
   <li>
    Consent/Meeting launches
   </li>
   <li>
    Credit events
   </li>
   <li>
    Exchanges/Funges
   </li>
   <li>
    Tender Offers
   </li>
   <li>
    Restructures
   </li>
   <li>
    Maturity Extensions
   </li>
   <li>
    Trigger Redemption events
   </li>
  </ul>
  <li>
   Mitigate operational risk associated with these activities.
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   <br/>
  </li>
 </ul>
 The Associate builds and manages partnerships between internal businesses to ensure that the bank&rsquo;s business objectives are delivered, comply with operational control, external regulation and continue to improve the bank&rsquo;s technology platforms, as appropriate. Where relevant, they focus on new business initiatives and working as a team to ensure full front-to-back operational readiness for products ranging from high-volume vanilla trading through to highly complex structured transactions. Regulatory change and an ever-evolving business environment mean that the Trade and/or Transaction Associate must continually provide input and create innovative solutions to deliver efficiencies and protect the bank and its shareholders.
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 <strong>
  What We&rsquo;ll Offer You
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  <br/>
 </strong>
 As part of our flexible scheme, here are just some of the benefits that you&rsquo;ll enjoy,
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 <ul>
  <li>
   Best in class leave policy.
  </li>
  <li>
   Gender neutral parental leaves
  </li>
  <li>
   100% reimbursement under childcare assistance benefit (gender neutral)
  </li>
  <li>
   Sponsorship for Industry relevant certifications and education
  </li>
  <li>
   Employee Assistance Program for you and your family members
  </li>
  <li>
   Comprehensive Hospitalization Insurance for you and your dependents
  </li>
  <li>
   Accident and Term life Insurance
  </li>
  <li>
   Complementary Health screening for 35 yrs. and above
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Key Responsibilities
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  <br/>
 </strong>
 As an Associate (Operations Manager), you are expected to be self-driven and to achieve success by leading your team.
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 <strong>
  People management and leadership
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 </strong>
 <ul>
  <li>
   Corporate Actions Processing: Oversee the entire lifecycle of all corporate action events, including scrubbing, notification, and booking.
  </li>
  <li>
   Team Supervision: Lead, mentor, and supervise the corporate actions team to ensure all tasks are completed accurately and on time.
  </li>
  <li>
   Performance Management: Manage employee performance, conduct reviews, and provide constructive feedback to support professional development.
  </li>
  <li>
   Talent Development: Be responsible for hiring, talent development, and training new and existing team members.
  </li>
  <li>
   Resource Management: Plan and coordinate staff resourcing and delegate tasks effectively to manage workload and meet service level agreements (SLAs).
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  </li>
 </ul>
 <strong>
  Operational oversight
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 </strong>
 <ul>
  <li>
   Reconciliation and Control: Review control reports and manage the reconciliation of security and cash entitlements to ensure accuracy and resolve exceptions.
  </li>
  <li>
   Risk Mitigation: Monitor and mitigate operational and financial risks associated with corporate actions processing.
  </li>
  <li>
   Regulatory Compliance: Ensure the team and its processes adhere to all internal policies and external regulatory guidelines.
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  </li>
 </ul>
 <strong>
  Stakeholder management and communication
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 </strong>
 <ul>
  <li>
   Internal Communication: Act as a central point of contact and subject matter expert for corporate actions inquiries, liaising with internal departments like Trading, Fund Accounting, and IT.
  </li>
  <li>
   External Communication: Coordinate with external partners, such as custodians, custodians, and brokers, to resolve issues and confirm instructions.
  </li>
  <li>
   Client Management: Manage service relationships and respond to complex inquiries from internal and external clients.
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  </li>
 </ul>
 <strong>
  Strategic initiatives and process improvement
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 </strong>
 <ul>
  <li>
   Process Enhancement: Identify opportunities for process improvement and automation to increase efficiency and reduce risk.
  </li>
  <li>
   Project Management: Lead or contribute to projects involving system implementations, upgrades, and business initiatives.
  </li>
  <li>
   Reporting: Prepare and present management information (MI) reports and performance metrics for senior management.
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  </li>
 </ul>
 <strong>
  Your Skills And Experience
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 </strong>
 <ul>
  <li>
   Experience: Typically requires 5&ndash;8 years of experience in corporate actions or securities operations, with at least 2&ndash;3 years in a supervisory role.
  </li>
  <li>
   Education: A bachelor&rsquo;s degree in finance, Economics, Business Management, or a related field is often preferred.
  </li>
  <li>
   Industry Knowledge: Deep understanding of financial markets, corporate action event types (mandatory and voluntary), and market practices across global markets.
  </li>
  <li>
   Technical Skills: Proficiency with industry-standard systems such as Bloomberg or Reuters, as well as core corporate actions platforms. Strong Microsoft Excel skills are also a must.
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  </li>
 </ul>
 <strong>
  Competencies
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 </strong>
 <ul>
  <li>
   Problem-Solving: Excellent analytical and problem-solving skills to navigate complex events and resolve exceptions.
  </li>
  <li>
   Attention to Detail: Exceptional attention to detail and a thorough, methodical approach to processing.
  </li>
  <li>
   Leadership: Proven leadership skills with the ability to motivate, coach, and manage a team effectively under pressure.
  </li>
  <li>
   Communication: Strong written and verbal communication skills to interact with various stakeholders, including senior management and clients.
  </li>
  <li>
   Adaptability: Ability to adapt to a fast-paced, deadline-driven environment and guide the team through changes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How We&rsquo;ll Support You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training and development to help you excel in your career.
  </li>
  <li>
   Coaching and support from experts in your team.
  </li>
  <li>
   A culture of continuous learning to aid progression.
  </li>
  <li>
   A range of flexible benefits that you can tailor to suit your needs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us And Our Teams
  <br/>
  <br/>
 </strong>
 Please visit our company website for further information:
 <br/>
 <br/>
 <strong>
  https://www.db.com/company/company.html
  <br/>
  <br/>
 </strong>
 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
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 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
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 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>


Operations Team Leader, AS

Miral Experiences

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 This position oversees the colleague provision of the operations teams in terms of guest services operations and retail operations. Guest services operations include queue line management, selling of tickets, lockers, strollers, turnstile admission and exits, handling guest enquiries, lost and found, information point, guest complaints and friendly guest relations. Retail services includes the sale of merchandise, the replenishing stocks, receipt and storage of goods, ensuring available items at merchandise warehouse ordered and displayed at outlets, min/max stocks levels monitored, inventory spot checks carried out, stocks movements within merchandise department posted into EATEC
 <br/>
 <br/>
 Job Scope:
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 <br/>
 <ul>
  <li>
   Develop Operations Associates to provide outstanding service through daily supervision of operations
  </li>
  <li>
   Manages a team of front line colleagues to include on the job training, daily attendance, grooming, coaching, appraisals and personal development plans
  </li>
  <li>
   Engender a culture of positivity and teamwork within the department, across all levels
  </li>
  <li>
   Supervise opening and closing of guest services and retail areas as appropriate
  </li>
  <li>
   Schedule breaks and if required rotate colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues well-being
  </li>
  <li>
   Task train colleagues in the safe operation of equipment and to follow departmental policies and procedures
  </li>
  <li>
   Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance
  </li>
  <li>
   Conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth
  </li>
  <li>
   Ensure that all safety rules and procedures are being adhered to at all times
  </li>
  <li>
   Ensure that policies, procedures and performance standards that are in place in the department are being followed
  </li>
  <li>
   Ensure a clean and safe operating environment and raise any deficiencies to a manager's attention
  </li>
  <li>
   Ensure all departmental checklists i.e. opening and closing checklists are being consistently completed, any required follow-up action is initiated, and forms/records are being filed appropriately
  </li>
  <li>
   Mediate between the frontline colleagues and the management to address complaints and dissatisfaction from both parties
  </li>
  <li>
   Deal with any internal or external requests and issues that are beyond the scope of their front line colleagues
  </li>
  <li>
   Update lost &amp; found inventories and prepares the items for distribution when necessary
  </li>
  <li>
   Train colleagues on promotions/discounts programs and upsell to meet related goals
  </li>
  <li>
   Conduct communication briefings and training as required
  </li>
  <li>
   Use BOS and other reporting tools including Microsoft Excel to track attendance and individual staff performance
  </li>
  <li>
   Handle guests concerns courteously and fairly, provide appropriate, available and achievable service recovery as needed
  </li>
  <li>
   Improve the existing sales strategies to boost guided tour and merchandise sales
  </li>
  <li>
   Assist in scheduled stock take, outside revenue generating events
  </li>
  <li>
   Monitoring if the brand standards are met by the line colleagues on a daily basis. Arranging and maintaining product displays with approval, stock shelves (refill) and take product inventory
  </li>
  <li>
   Coordinate the transfer of items from warehouse to outlets by preparing department order in a timely manner ensuring that each outlet has enough stocks for trade at any given time
  </li>
  <li>
   Follow up with warehouse team on pending orders/items. Receive and ensure accuracy of items received
  </li>
  <li>
   Post internal requisitions, transfer items through EATEC system. Sorting and posting damage items.
  </li>
  <li>
   Conduct scheduled spot check and physical inventory. Preparing and transfer stocks from one outlet to another.
  </li>
  <li>
   Price labeling new arrivals as soon as possible once received. Price labeling for all faded or damaged price tags
  </li>
  <li>
   Arranging and maintaining the shelf display in BOH
  </li>
  <li>
   Daily follow up on what needs to be ordered on a daily basis in every outlet (by mail, or manual checkup)
  </li>
  <li>
   Perform the tasks of Operations Associates as required. Any other related duties as assigned by the department or management
   <br/>
   <br/>
  </li>
 </ul>
 Essentials:
 <br/>
 <br/>
 <ul>
  <li>
   Higher secondary or equivalent
  </li>
  <li>
   Minimum 2 years&rsquo; experience in operations
  </li>
  <li>
   Possess strong leadership skills
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   High level of respect and integrity
  </li>
  <li>
   Positive and upbeat attitude
   <br/>
   <br/>
  </li>
 </ul>
 Desirables:
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 <br/>
 <ul>
  <li>
   Completed task trainer/group trainer programs, or a similar course in conducting training to an individual or group
  </li>
  <li>
   Minimum 1 year supervisory experience supervising a team of 10+ staff
  </li>
  <li>
   Minimum 1 year cash handling experience
  </li>
  <li>
   Experience in working with EATEC
  </li>
  <li>
   Arabic, Russian, Farsi or Chinese proficiency
  </li>
 </ul>
</div>


Operations Team Leader (Emiratization)

ADIB - Abu Dhabi Islamic Bank

<div>
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 <br/>
 <strong>
  Role: Endpoint Security Operations Team Leader
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  <br/>
 </strong>
 <strong>
  Location: Abu Dhabi
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 </strong>
 <strong>
  Role Purpose:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and Maintain Security devices, Tools / Products implemented at ADIB for day-to-day tasks
  </li>
  <li>
   Regular monitoring of Security Logs and Events for IT Security devices to review security events and alerts and proactively detect actual or potential attacks to ADIB network&nbsp;
  </li>
  <li>
   Provide administrative, organizational and technical support that assists the Manager &ndash; IT SECURITY OPERATIONS to accomplish department tasks and act as the backup in the Manager&rsquo;s absence
  </li>
  <li>
   Follow the security hardening baselines / guidelines and generate compliance reports
  </li>
  <li>
   On call-availability for critical alert(s) / issue(s) reported by ADIB Command Center after working-hours, weekends and public holidays and proper escalation to Manager IT SECURITY OPERATIONS
  </li>
  <li>
   Optimize, automate and streamline services provided by IT SECURITY OPERATIONS
  </li>
  <li>
   Ensure compliance to published policies and procedures such as (PMO, ITIL processes, ISO 9001 &amp; 27001) by performing according to what has been documented
  </li>
  <li>
   Ensure accurate and timely submission of required documentation and status reporting to management
  </li>
  <li>
   Ensure compliance to ADIB processes (HR, Legal &amp; Sharia) related to ITD
  </li>
  <li>
   Ensure satisfactory department audit with no high risk finding on department. Any finding to be resolved within agreed time (with Audit and Management)
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Key Accountabilities of the role:
 </strong>
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 <br/>
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 <strong>
  IT Security Admin Unit (20%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist IT SECURITY OPERATIONS Manager in formulating tasks list for IT SECURITY OPERATIONS Unit in a manner that tasks are aligned with overall IT Division goals
  </li>
  <li>
   Provide administrative, organizational and required support to accomplish department deliverables and tasks
  </li>
  <li>
   Backup role in IT SECURITY OPERATIONS related tasks in case of IT SECURITY OPERATIONS Manager&rsquo;s absence
  </li>
  <li>
   Prepare Management Dashboards and reporting&nbsp;
  </li>
  <li>
   Ensure team provides excellent support, which leads to user&rsquo;s satisfaction.
  </li>
 </ul>
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 <strong>
  IT Security and Device Management (40%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor and Manage Security devices and tools that implemented within ADIB
  </li>
  <li>
   Troubleshoot technical issues related to Security
  </li>
  <li>
   Perform security device health checks as per approved checklist(s)
  </li>
  <li>
   Manage security device configuration change(s) as per ADIB standard Change Management Process
  </li>
  <li>
   Updating security devices with latest stable software and signature releases (upon schedule of CSA)
  </li>
  <li>
   Ensure security of all ADIB public services hosted in the DMZ
  </li>
  <li>
   Security configuration of perimeter devices according to the Best-Practices and vendor guidelines
  </li>
  <li>
   Global Traffic Management and Internet Bandwidth Management
  </li>
  <li>
   Ensure ADIB User PC&rsquo;s are secured against malware attack, confidential data loss and identity theft. Proactively monitor against any vulnerability in the system, device control usage and whole disk encryption for mobile laptops. Manage Single Sign On profile for Users.
  </li>
  <li>
   Participate in POCs in coordination with CSA (Compliance and Security Architecture) and GRM (Governance and Risk Management) Sections to evaluate and to provide a feedback and test reports for selection of the best suitable Security Solution for ADIB IT Security requirements
  </li>
 </ul>
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 <strong>
  Security Event Monitoring, Incident Response &amp; Support (10%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Antivirus and Data Leakage Prevention Management: Server-side monitoring
  </li>
  <li>
   24/7 Stay on-call for Command Center escalations / alerts and initiate response in case of any Security Incident
  </li>
  <li>
   Generating reports and alerts for related platforms for review, configuration fine tuning and improvement purposes
  </li>
  <li>
   Incident Response: Earliest-possible detection of the information security incidents, incident containment and resolution
  </li>
  <li>
   Incident Support: Provide Level 2 support for any security incident reported by Command Center, or escalate CSA Level 3 personnel for critical high impact incidents as needed
  </li>
  <li>
   Resolve and analyze security incidents with the help of the ADIB Service Desk and concerned department as per escalation procedures
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Global Expansion (10%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To fulfill the IT Security requirements for International expansion as conducted by ADIB Management.
  </li>
 </ul>
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 <br/>
 <strong>
  Information Security (10%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain information security related to ADIB, throughout the period of employment
  </li>
  <li>
   As soon as possible, report any potential or actual risks or incidents affecting the security of information to the ITD Service Desk
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Documentation / Process Ownership (10%):
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The incumbent is responsible to take ownership, maintain &amp; update documented processes and / or documentation related to his job function
  </li>
  <li>
   In the event where processes or documentation are shared, the incumbent shall coordinate with the owner of document about required changes or improvements
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional Certification: CISSP, CCNA, MacAfee/TrendMicro Antivirus, other Security Certifications
  </li>
  <li>
   Must have lead the team in end point security management
  </li>
  <li>
   Knowledge of Information Security systems, methodologies and best practices.
  </li>
  <li>
   Knowledge of security frameworks such as ISO/IEC 17799-27001, COBIT, etc.&nbsp;
  </li>
  <li>
   Strong understanding of general security and networking concepts and experience applying same in corporate network environments
  </li>
  <li>
   Self-learner with a passion for IT security and adaptable to changing requirements
  </li>
  <li>
   Ability to troubleshoot incidents until root cause resolutions
  </li>
  <li>
   Good leadership, team building and mentoring skills.&nbsp;
  </li>
  <li>
   Good budgeting and project management skills.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Previous experience:&nbsp;&nbsp;&nbsp;
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 8 years&rsquo; experience in an IT Environment (Systems and/or Endpoint/Networks Security)
  </li>
  <li>
   Total Number of Years: Minimum 10
  </li>
 </ul>
 <br/>
 <br/>
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</div>


Endpoint Security Operations Team Leader

ASMACS QATAR

<p><b>MAINTENANCE OPERATIONS TEAM LEADER (SOFT SERVICE)</b></p><p><b>Qualifications</b></p><ul><li><b>3 years as Team Leader in Soft Services with</b> <b>FM airports/mall /hotels/hospitals/buildings - knowledge in floor maintenance/cleaning machines and chemicals/color coding/PH values of the chemicals/cross-contamination/MSDS &amp; COSHH-FM mandator</b></li><li><b>Diploma/ITI/Technical Education</b></li></ul><p><b>Salary: 3000 QR (males)/3300 QR (females)/company 3-person shared room/accommodation</b></p><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p><p>Application Question(s):</p><ul><li>did you apply with any FMM company hiring before?</li><li>how many staff/cleaners you handled? (MAXIMUM)</li></ul><p>Experience:</p><ul><li>color coding/PH values of the chemicals/cross-contamination: 3 years (Required)</li><li>MSDS &amp; COSHH: 3 years (Required)</li><li>floor maintenance/cleaning machines and chemicals: 3 years (Required)</li><li>as Team Leader: 3 years (Required)</li></ul>

MAINTENANCE OPERATIONS TEAM LEADER (SOFT SERVICE)

Vplak India Pvt ltd.

<p><b>Job Title:</b> Team Leader &ndash; Operations<br/><b>Location:</b> Gurugram<br/><b>Company:</b> VPLAK</p><p><b>Salary Range:</b> &#8377;3.0 LPA &ndash; &#8377;6.0 LPA</p><p><b>Job Overview:</b></p><p>We are looking for a detail-oriented and process-driven <b>Team Leader &ndash; Operations</b> to oversee day-to-day business operations and lead a team for smooth execution. The candidate will be responsible for managing workflows, ensuring operational efficiency, and meeting organizational goals.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise daily operations and ensure timely execution of tasks.</li><li>Lead, guide, and motivate a team to meet productivity and quality standards.</li><li>Coordinate with cross-functional departments (sales, logistics, accounts, customer support) for seamless operations.</li><li>Monitor KPIs, prepare MIS reports, and share performance insights with management.</li><li>Identify process gaps and recommend improvements for efficiency.</li><li>Handle escalations and resolve operational challenges effectively.</li><li>Ensure compliance with company policies and operational guidelines.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Business, Operations, or related field.</li><li>3&ndash;6 years of experience in operations, with at least 1&ndash;2 years in a team-leading role.</li><li>Strong organizational and problem-solving skills.</li><li>Proficiency in MS Excel, reporting, and ERP/CRM tools.</li><li>Ability to handle pressure and manage multiple priorities.</li><li>Excellent leadership and communication skills.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;25,000.00 - &#8377;50,000.00 per month</p><p>Work Location: In person</p>

Team Leader - Operations

Goldman Sachs

<div><div><div><div><div><div><div><p><b>WEALTH MANAGEMENT</b></p>
<p>
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.<br>
<br>
<b>YOUR IMPACT</b></p>
<p>
We are looking for an experienced Operations Team Leader, who has a passion for fraud detection and investigation work, to join our growing fraud operations team. If you work in risk operations environment, and have strong people management skills, we want to hear from you.</p>
<p><b>
OUR IMPACT</b></p>
<p>
Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, our leaders play a vital role in upholding the three customer support principles risk management, process innovation and customer focus. You will join and support our US Deposits Fraud Operations team.</p>
<p><b>
JOB SUMMARY &amp; RESPONSIBILITIES</b></p>
<ul><li>
Manage the day-to-day activities of a Fraud Operations team.</li><li>
Lead, manage and supervise the day-to-day operations of a team of 12-15 representatives.</li><li>
Provide direction to the team on productivity and SLAs, problem solving, setting timelines and next steps.</li><li>
Provide individual coaching, mentoring, and feedback to the team on a regular basis.</li><li>
Educate Fraud Investigators on identification and prevention of fraudulent activity.</li><li>
Manage significant caseload and utilize the company investigation system.</li><li>
Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed.</li><li>
Review existing operational processes and identify opportunities for continuous improvement.</li><li>
Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.</li><li>
Coordinate the investigation of any fraud issue with the appropriate Stakeholders as appropriate.</li><li>
Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred.</li><li>
Conduct training, monitor quality and quantity of case work and provide feedback on performance.</li></ul>
<p><b>
BASIC QUALIFICATIONS</b></p>
<ul><li>
Proven ability to lead by example, with a positive attitude.</li><li>
Ability to lead teams and drive performance standards.</li><li>
Good interpersonal skills</li><li>
Excellent analytical and problem-solving skills (with a view to support changes to processes) and works well under pressure.</li><li>
Is adaptable, has high-energy levels and desire to help others work towards targets and develop their skills.</li><li>
Strong customer focus</li><li>
Ability to lead teams, juggle across various workstreams and drive performance standards.</li><li>
Good leadership skills and the ability to motivate and develop staff.</li><li>
Ability to manage and drive a culture of continuous improvement.</li><li>
Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.</li><li>
Ability to research and make appropriate decision regarding complex cases.</li><li>
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers.</li><li>
Bachelor's Degree or equivalent combination of education and fraud experience</li><li>
Minimum of 3-5 years of experience in financial services or related industries</li><li>
Minimum of 1-3 years of people management experience with a proven track record of strong leadership skills</li></ul>
<p><b>
ABOUT GOLDMAN SACHS</b></p>
<p>
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.</p>
<p>
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.</p>
<p>
We&acirc;&#128;&#153;re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html</p>
<p>
&Acirc;&copy; The Goldman Sachs Group, Inc., 2025. All rights reserved.</p>
<p>
Goldman Sachs is an equal employment/affirmative action employer</p></div></div></div></div></div></div><div><div><div><div><div><b>
We Offer Best-In-Class Benefits</b></div></div></div><p></p><div><div><div><div><div><div><div>
Healthcare &amp; Medical Insurance</div></div><p>
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Holiday &amp; Vacation Policies</div></div><p>
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Financial Wellness &amp; Retirement</div></div><p>
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees&rsquo; priorities.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Health Services</div></div><p>
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Fitness</div></div><p>
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).</p></div></div></div></div><p></p><div><div><div><div><div><div>
Child Care &amp; Family Care</div></div><p>
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Benefits at Goldman Sachs</div></div><p>
Read more about the full suite of class-leading benefits our firm has to offer.</p></div></div></div></div></div></div></div></div><div></div>
<br><p>Opportunity Overview
CORPORATE TITLE
Analyst
OFFICE LOCATION(S)
Hyderabad
JOB FUNCTION
Digital Operations - Management
DIVISION
Asset &amp; Wealth Management</p>

Asset & Wealth Management - Marcus Delivery - Deposits Fraud - Analyst - Hyderabad

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