operations team leader

ECCO Gulf Majorel Qatar

<div>Responsibilities
<ul>
<li>Monitor and manage day-to-day security operations, ensuring readiness and compliance with safety and operational protocols.
</li>
<li>Respond promptly and effectively to emergency and alarm situations (e.g., fire alarms, security breaches, medical incidents).
</li>
<li>Coordinate emergency response efforts and ensure that appropriate actions are taken to safeguard personnel and assets.
</li>
<li>Investigate incidents, document findings, and prepare detailed reports with recommendations for corrective and preventive measures.
</li>
<li>Prepare and submit periodic operational reports summarizing activities, incidents, and performance outcomes to higher management.
</li>
<li>Promote a culture of safety and continuous improvement across the operations team.
</li>
</ul>Required Qualifications &amp; Skills
<ul>
<li>Education: Diploma or Bachelor&rsquo;s degree, preferably in a consulting or related field.
</li>
<li>Experience: Minimum of 3 years of relevant experience.
</li>
<li>Proven ability to lead teams, drive organizational change, and empower staff to enhance performance and skills.</li>
<li>Strong ability to analyze situations, evaluate information, and make sound operational decisions.</li>
<li>Excellent interpersonal and collaboration skills; ability to work effectively within multidisciplinary teams.</li>
<li>Experience in supervising residential or facility security operations and ensuring compliance with policies and standards.</li>
<li>Ability to organize and lead emergency responses, including coordination with internal and external agencies.</li>
<li>Solid knowledge of safety protocols, risk management practices, and emergency preparedness procedures.</li></ul></div>

Operations Team Leader

Alorica

<div>
 
 
 Job Summary:
 
 
 
 As a
 
 Team Lead &ndash; Operations
 
 at
 
 Alorica
 
 , you will be responsible for supervising, coaching, and guiding a team of customer service representatives or agents to ensure operational excellence and outstanding customer experiences. This role serves as a key liaison between front-line agents and management, ensuring that team performance meets or exceeds client and company expectations in service delivery, KPIs, and compliance.
 
 
 You will play a critical role in mentoring agents, managing escalations, driving performance metrics, and fostering a culture of accountability, growth, and excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Lead a team of agents to meet daily, weekly, and monthly performance targets.
 </li>
 <li>
 Monitor and manage individual and team KPIs (e.g., AHT, CSAT, FCR, adherence).
 </li>
 <li>
 Conduct regular team meetings, coaching sessions, and performance reviews.
 </li>
 <li>
 Provide real-time feedback and support to improve agent effectiveness.
 </li>
 </ul>
 
 
 Performance Management
 
 
 <ul>
 <li>
 Track agent performance against established metrics and implement action plans for underperformance.
 </li>
 <li>
 Support new hire onboarding and continuous training initiatives.
 </li>
 <li>
 Recommend recognition and reward initiatives for high-performing agents.
 </li>
 <li>
 Collaborate with QA and Training teams to address skill or knowledge gaps.
 </li>
 </ul>
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Ensure adherence to operational protocols, client requirements, and company policies.
 </li>
 <li>
 Handle escalated customer issues with professionalism and efficiency.
 </li>
 <li>
 Analyze performance data and generate reports to inform decisions and drive improvements.
 </li>
 <li>
 Assist Operations Manager with staffing, shift scheduling, and resource planning.
 </li>
 </ul>
 
 
 Client &amp; Internal Communication
 
 
 <ul>
 <li>
 Support implementation of client directives and operational strategies.
 </li>
 <li>
 Participate in calibration sessions and business reviews as required.
 </li>
 <li>
 Act as a point of contact for process changes, updates, and escalations.
 </li>
 </ul>
 
 
 Compliance &amp; Quality
 
 
 <ul>
 <li>
 Maintain compliance with Alorica&rsquo;s quality, data security, and regulatory standards.
 </li>
 <li>
 Ensure accurate documentation and proper case handling in CRM or client tools.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 High school diploma or equivalent required; college degree preferred.
 </li>
 <li>
 Previous experience in call center operations; at least 1 year in a lead or supervisory role.
 </li>
 <li>
 Previous experience in BPO/outsourcing industry strongly preferred.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication, coaching, and conflict-resolution abilities.
 </li>
 <li>
 Solid understanding of contact center KPIs and operational levers.
 </li>
 <li>
 Proficiency with CRM platforms and workforce management tools.
 </li>
 <li>
 Analytical thinking and problem-solving skills.
 </li>
 <li>
 Flexible, adaptable, and capable of working in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

ASMACS QATAR

Facility Operations Team LeaderQualification<ul><li>3 year's Team Leader experience Soft Services with FM airports/mall /hotels/hospitals/buildings - knowledge in floor maintenance/cleaning machines and chemicals/color coding/PH values of the chemicals/cross-contamination/MSDS &amp; COSHH (mandatory)</li><li>Diploma/ITI</li></ul>Salary Offer: 3000 QR (males) 3300 (females)/ company 3-person shared room/transportationJob Type: Full-timePay: Up to QAR3,000.00 per monthApplication Question(s):<ul><li>have you been interviewed by FMM company HR before?</li><li>MAXIMUM number of cleaners/staff you have handled</li></ul>Experience:<ul><li>floor maintenance/cleaning machines and chemicals: 3 years (Required)</li><li>color coding/PH values of the chemicals/cross-contamination: 3 years (Required)</li><li>MSDS &amp; COSHH : 3 years (Required)</li><li>as Team Leader in Facility Management: 3 years (Required)</li></ul>

Facility OPERATIONS TEAM LEADER

Crown Prince Palace

The HR Operations Team Leader is responsible for ensuring smooth daily operations that support our large international team. This includes managing accommodation, uniforms, onboarding, staff welfare, and team events. It requires a proactive, solutions-oriented individual with leadership skills, a service-driven mindset, and the ability to handle multiple priorities in a 5* environment. You will manage a small operations team, ensure compliance with procedures, and directly support staff through a hands-on and people-focused approach.JOB LOCATION - FUJAIRAH, UAEQUALIFICATIONS &amp; EXPERINECE<ul><li>Driver&rsquo;s License (Mandatory)</li><li>Experience working in a VVIP private facility.</li><li>Prior experience working with people from various nationalities.</li><li>Experience working in accommodation management, inventories or events management is a plus.</li></ul>JOB DESCRIPTION<ul><li>Lead and supervise the HR Operations team to ensure smooth delivery of logistical support services.</li><li>Assign tasks, monitor team performance, and provide training and guidance.</li><li>Coordinate shift schedules and manage team workloads effectively.</li><li>Keeping track of monthly accommodation contract renewals and processing on time.</li><li>Oversee the setup and ongoing management of staff accommodation, including apartment setup, room and bed space preparation, room and apartment moves, and ensuring readiness for new arrivals (e.g., making beds, replenishing towels/toiletries, welcome letters).</li><li>Make sure rooms are properly cleared following staff departures, and all linen and uniforms are collected</li><li>Conduct routine inspections of staff housing; promptly address issues and arrange repairs, replacements, or maintenance as needed.</li><li>Maintain accurate accommodation inventories and ensure stock levels are updated using the inventory management system.</li><li>Distributing amenities to staff during the start of the month and keeping inventory</li><li>Ensure that all maintenance issues concerning accommodation are addressed.</li><li>Manage staff uniform issuance: order, track, distribute, and record all items in the inventory system, ensuring staff receive the correct uniforms on time.</li><li>Oversee the uniform and linen stock and maintain cleanliness and order.</li><li>Handle onboarding logistics, including room preparation, documentation, induction support, and transport to onboarding activities or appointments.</li><li>Manage logistics for staff appointments, events, passport renewals, and other HR-related errands.</li><li>Serve as the point of contact for staff accommodation and HR-related queries, responding in a professional and service-oriented manner.</li><li>Prepare and host monthly staff parties and manage the staff events calendar.</li><li>Create and send regular staff communications, including the staff newsletter and broadcasts.</li><li>Prepare purchase requests and requisitions for staff supplies and equipment.</li><li>Ensure all operational and last-minute requests are handled promptly and effectively.</li><li>Manage the after-hours phone and coordinate urgent or emergency logistics outside of standard hours.</li><li>Ensure compliance with internal policies and procedures; maintain confidentiality in all HR matters.</li><li>Maintain proficiency in Microsoft Office and HR/inventory systems.</li><li>Be flexible, hands-on, and physically able to assist with room setups, inspections, and field-based tasks across various locations.</li></ul>BENEFITS &amp; SALARY<ul><li>Accommodation Provided</li><li>Meals whilst at work</li><li>Health Insurance</li><li>1 economy flight per annum</li><li>30 days&rsquo; vacation per annum</li><li>Salary depends on experience</li></ul>Job Type: PermanentApplication Question(s):<ul><li>Are you willing to relocate to Fujairah?</li></ul>Language:<ul><li>English as your NATIVE language (Required)</li></ul>License/Certification:<ul><li>UAE driver's license (Preferred)</li></ul>

HR Operations Team Leader

TELUS Digital

<div>
 
 🎮
 
 Job Title:
 
 Gaming Process Operations Team Leader
 
 
 
 Location:
 
 Gandhinagar, Gift City - Ahmedabad - WFO, 5 days working, Night Shifts (2 way cab will be provided within 35 kms radius)
 
 
 
 Department:
 
 Gaming Support / Live Operations / Player Experience
 
 
 
 Reports to:
 
 Operations Manager
 
 
 
 Education:
 
 Graduation is mandate
 
 
 
 
 
 
 💼 Role Overview:
 
 
 
 The
 
 Gaming Process Operations Team Leader
 
 will be responsible for managing a team of gaming support associates who handle player queries, live operations support, and escalations for one or more gaming titles. The ideal candidate will have experience in operations management within a gaming or BPO environment, with strong analytical, communication, and leadership skills to ensure service excellence and player satisfaction.
 
</div>

Operations Team Leader - Gaming Process

Soft Services-Operations Team LeaderQualification<ul><li>3 year's Team Leader experience Soft Services with FM airports/mall /hotels/hospitals/buildings - knowledge in floor maintenance/cleaning machines and chemicals/color coding/PH values of the chemicals/cross-contamination/MSDS &amp; COSHH (mandatory)</li><li>Bachelor/Diploma/ITI</li></ul>Salary Offer: 3000 QR (males) 3300 (females)/ company provided 3-person shared room/transportationJob Type: Full-timeApplication Question(s):<ul><li>have you been interviewed by FMM company HR before?</li><li>MAXIMUM number of cleaners/staff you have handled</li></ul>Experience:<ul><li>floor maintenance/cleaning machines and chemicals: 3 years (Required)</li><li>color coding/PH values of the chemicals/cross-contamination: 3 years (Required)</li><li>MSDS &amp; COSHH : 3 years (Required)</li><li>as Team Leader in Facility Management Soft Service: 3 years (Required)</li></ul>

SOFT SERVICES-OPERATIONS TEAM LEADER

GE Aerospace

<div>
 
 Job Description Summary
 
 
 
 Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You&rsquo;ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you&rsquo;ll share in our pride and purpose that affects the lives of millions around the world!
 
 
 Come join our Sourcing Operations team that is changing the way we do Procurement at GE Aerospace! We have a team passionately focused on process and operations that support our entire Sourcing organization. We use FLIGHT DECK every day to continuously improve our transactional operations to reduce employee burden, drive efficiency and generate productivity as we deliver for our customers.
 
 
 The Senior Procurement Team Leader is responsible for leading a growing team within Sourcing&rsquo;s Procurement Operations Center (POC), focused on procurement-related processes and procedures across the Sourcing organization. The team is focused on executing &amp; enhancing standard work, ensuring process compliance across the enterprise, and developing process expertise. The scope and size of the team is poised for growth as we continue to centralize more processes within the POC. You will be responsible for growing the team, building a strategic roadmap for additional process ingestion, and lean coaching for process improvements.
 
 
 This role is eligible for a hybrid working schedule and is based out of HQ in Evendale, OH.
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 
 Shared Hardware Solutions (SHS) POC Team Leader
 
 
 
 
 Accountable For The Following Processes
 
 
 
 <ul>
 <li>
 Part Health Assessment
 </li>
 <li>
 RFQ Execution
 </li>
 <li>
 Order Documentation &amp; Placement
 
 
 </li>
 </ul>
 
 Quality KPI's:
 
 Request for Quote (RFQ) Right First Time, Purchase Order Review (POR) Right Frist Time
 
 
 
 Delivery KPI's:
 
 Requisition Placed Violating LT, Part Health
 
 
 
 Other Key Responsibilities Include
 
 
 
 <ul>
 <li>
 People development of new and existing team. Provide guidance, training, coaching and mentorship to team.
 </li>
 <li>
 Impact the team&rsquo;s ability to achieve service, quality and timeliness of objectives.
 </li>
 <li>
 Communicates difficult concepts and influence others' options on particular topics. May guide others to consider a different point of view.
 </li>
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 Review existing standard work and procedures. Identify opportunity and provide feedback for improvements.
 </li>
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 Developing in-depth knowledge of a discipline. Uses prior experience and acquired expertise to create and execute functional policy/strategy.
 </li>
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 Utilizes expertise and judgement to solve problems through leveraged skills and analytic thinking.
 </li>
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 Required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
 </li>
 <li>
 Lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
 </li>
 <li>
 Ability to learn and use Lean in a transactional space with special focus on problem solving, standard work, respect for people and continuous improvement.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Sourcing &amp; Buying-Procurement)
 </li>
 <li>
 Minimum of 5 years' experience in process improvement, project management, and/or sourcing/supply chain
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Experience with Impact or Oracle a plus
 </li>
 <li>
 Experience in Aerospace or Automotive Buying/Procurement a plus
 </li>
 <li>
 Ability to coach and train others
 </li>
 <li>
 Experience as a practitioner and coach of FLIGHT DECK principles
 </li>
 <li>
 Humble: respectful, receptive, agile, eager to learn
 </li>
 <li>
 Transparent: shares critical information, speaks with candor, contributes constructively
 </li>
 <li>
 Focused: quick learner, strategically prioritizes work, committed
 </li>
 <li>
 Leadership ability: strong communicator, decision-maker, collaborative
 </li>
 <li>
 Problem solver: analytical-minded, challenges existing processes, critical thinker
 
 
 </li>
 </ul>
 GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
 
 
 GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a &ldquo;Sponsor&rdquo;). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor&rsquo;s welfare benefit plan or program. This document does not create a contract of employment with any individual.
 
 
 
 This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
 
 
 
 
 
 Additional Information
 
 
 
 
 GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

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