operations team leader

TELUS Digital

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 About the role
 
 
 The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account.
 
 
 Responsibilities:
 
 
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 Monitoring a Real time queues
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 KPI management
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 Coaching, mentoring and upskilling the team members
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 Ensure healthy Service Levels;
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 Continuous monitoring and evaluation of the performance of the assigned team;
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 Constantly monitoring the metrics/deliverables assigned to the team;
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 monitoring the quality standards required by the account using motivational techniques to stimulate the team;
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 Implementation of action plans, among others.
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 Taking Supervisory calls if needed
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 The scope of support is voice and non voice both.
 
 
 
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 </ul>
 Skills:
 
 
 <ul>
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 Strong leadership skills
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 Develop team's talent
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 Teamwork oriented
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 High sense of urgency
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 Excellent social skills
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 Able to deliver results working under pressure
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 Strong Multitasking skills
 
 
 
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 </ul>
 Knowledge:
 
 
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 Advanced Excel/Google sheets - Desired
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 PivotTables
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 Search the data value by: VLOOKUP.
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 Oral and written comprehension
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 Basic Knowledge of Operational Procedures
 
 
 
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 </ul>
 EEO Statement
 
 
 At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
 
 
 Equal Opportunity Employer
 
 
 At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants&rsquo; qualifications, merits, competence and performance without regard to any characteristic related to diversity.
</div>

Operations Team Leader

Boutiqaat

<div>
 
 Are you a hands-on leader who thrives in a fast-paced, high-growth environment? Do you live for process optimization, operational excellence, and team empowerment?
 
 
 At Boutiqaat, the region&rsquo;s leading beauty and lifestyle e-commerce platform is on the lookout for an Operations Team Leader to take charge of our warehouse, logistics, and inventory operations. If you&rsquo;re a logistics wizard with a knack for solving complex problems and motivating teams, we want you in our corner.
 
 
 
 
 
 
 What You'll Be Doing:
 
 
 <ul>
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 Oversee the smooth arrival and accurate processing of incoming products.
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 Liaise with suppliers on POs, QC issues, and GRN discrepancies.
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 Maintaining compliance and quality from dock to shelf your attention to detail ensures nothing slips through the cracks.
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 Ensure customer orders are fulfilled quickly and accurately no delays, no backlog.
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 Manage picking, packing, and shipping teams to meet SLAs with speed and precision.
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 Own the last-mile journey, coordinating with 3PLs and ensuring flawless handovers.
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 Keep our warehouse humming by ensuring accurate stock movement, expiry tracking, and FIFO principles.
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 Lead cycle counts, prevent shrinkage, and guarantee product visibility and traceability.
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 Handle returns, segregate damaged goods, and ensure all inventory is right where it should be.
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 Be the go-to for everything logistics from outbound dispatch to reverse logistics.
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 Optimize delivery routes, manage drivers, and ensure that every COD is accounted for.
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 Partner with third-party providers to make sure our service matches our customers&rsquo; expectations.
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 Drive performance through KPIs, coaching, and continuous improvement.
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 Collaborate across departments to ensure seamless operations and swift problem resolution.
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 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
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 Bachelor&rsquo;s degree in supply chain, Logistics, Business, or related field.
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 2&ndash;5 years in operations, supply chain, logistics, or retail environment with at least 1 year in a leadership role.
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 Prior experience in 3PL warehouse environments is a big plus.
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 Proficient in WMS, ERP, inventory systems, and logistics platforms.
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 Power user of Excel and Google Workspace.
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 Fluent in English (Arabic is a bonus!).
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 A born leader who can motivate and develop teams.
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 An analytical thinker who thrives on data-driven decision making.
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 Detail-obsessed, with a solution-first mindset and exceptional communication skills.
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 Ready to Grow with Us?
 
 
 Kickstart your career with hands-on experience, expert mentorship, and real impact.
 
 
 Apply now and be part of something exciting!
 
</div>

Swan Global

<div>
 
 Hiring Operations Team Leader(With Theme park/esports environment experience)
 
 
 Salary:- TBD
 
 
 Location:- DFC
 
 
 
 
 
 
 SKILLS &amp; REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum 3 years of relevant experience in gaming theme park or esports environment.
 </li>
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 Candidate should have valid QID
 </li>
 </ul>
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Lead and coordinate daily activities, training sessions, and scrims to ensure peak team performance.
 </li>
 <li>
 Motivate and inspire players to maintain focus, discipline, and consistency in both training and competition.
 </li>
 <li>
 Act as the primary link between team members and management, ensuring clear, timely, and effective communication.
 </li>
 <li>
 Support in organizing and executing esports events, tournaments, and bootcamps. Apply knowledge of tournament formats and bracket systems to ensure smooth execution.
 </li>
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 Promote a positive, respectful, and professional environment on and off the game.
 </li>
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 Monitor individual and team performance, provide constructive feedback, and implement improvement strategies.
 </li>
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 Collaborate on content creation and manage social media initiatives to enhance the team&rsquo;s visibility and brand.
 </li>
 </ul>
 
 
</div>

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Job Title: Operations Team Leader
 
 
 
 
 Corporate Title: Assistant Vice President
 
 
 
 
 Location: T&uuml;rkiye
 
 
 
 
 Overview [Business/Role Specific Description]
 
 
 
 The principal responsibility of TSCO is to ensure that all trades entered into by the business are properly initiated and accurately recorded in our core banking application. Trades are validated, settled, reconciled, and reported.
 
 
 Operational Risk is monitored. Controls are implemented, improved and followed in accordance with group and market practice.
 
 
 Managing Client (Internal and External) and Regulator relationships.
 
 
 Key focus areas for Head of TSCO are,
 
 
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 Process Efficiency - Review existing process and procedures to ensure process efficiency while ensuring they are at market and group standards.
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 Relationship Management - Establish and maintain a good relationship with all stakeholders as well as External clients, Regulators and Service providers.
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 Operational Risk - To continually assess the operational risks inherent in the business unit, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.
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 Best Practice - By maintaining periodic liaison with counterparts in other parts of the Group and exchanging ideas regarding similar processes.
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 Internal Control - To maintain Deutsche Bank internal control standards, including the timely implementation and adherence of internal and external audit points together with any issues raised by external regulators.
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 Staffing - Overall supervision of team.
 
 
 
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 </ul>
 
 Your Key Responsibilities:
 
 
 
 <ul>
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 Process treasury products (FX, MM, Swap, IRS, FX Future etc.).
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 Assume responsibility for the settlement of all Turkey government bonds (both Stock Exchange and OTC).
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 Manage the processes relevant to Istanbul Settlement and Custody Bank (Takasbank).
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 Management of collateral, margin calls.
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 Follow up the auctions organized by Central Bank of Turkey (CBT).
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 Regulatory reporting (daily check, attestation etc.).
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 Follow up and comply with local regulations.
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 Reconcile &amp; escalate all accounts, depots and InterSystems.
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 Follow up TPR (volume), KRI, BSS, ad-hoc reports.
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 Prepare &amp;update KOD, manuals &amp;workflows for system interfaces.
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 Attending projects for operational enhancement and new products
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 Performance management, identifying training needs.
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 Monitoring monthly cost report and being involved in budgeting activities.
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 Participate in regional KRI forums.
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 Ensure local branch is aligned to global Deutsche Bank best practices.
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 Participate in regional/global training.
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 Project management for new products/processes.
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 Keep up to date with local regulation changes and the impact on local operations.
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 Manage and develop direct reports. Including building succession plans for all roles.
 
 
 
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 </ul>
 
 Your Skills and Experience:
 
 
 
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 University degree is minimum requirement.
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 Minimum 7-8 years&rsquo; experience in banking
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 Certificate requirement for minimum SPK Level 3 Certificate
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 Fluent in MS Office programs
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 Analytical thinking.
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 Fluent in written and spoken English and Turkish
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 Having risk perception
 
 
 
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 We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
 
 
 Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
 
 
 We welcome applications from all people and promote a positive, fair and inclusive work environment.
</div>

FinLeap Financial Services (Pvt) Ltd

Key Responsibilities<ul><li>Manage daily operations, including merchant onboarding, transaction processing, settlements, and repayment tracking.</li><li>Facilitate the customer application process on field</li><li>Monitor and resolve operational bottlenecks, system errors, and payment failures.</li><li>Serve as the operational point of contact for partner merchants.</li><li>Coordinate with merchants for reconciliation, dispute resolution, and process improvements.</li><li>Collaborate with risk teams to implement credit approval workflows and fraud prevention measures.</li><li>Monitor repayment performance, delinquencies, and default trends.</li><li>Ensure all operations comply with Regulatory Framework, consumer protection laws, and data privacy requirements.</li><li>Work closely with customer support teams to resolve escalated customer issues.</li><li>Track operational KPIs such as TAT (Turnaround Time), transaction success rates, delinquency rates, and merchant satisfaction.</li><li>Generate and present performance reports to senior management.</li><li>Identify trends and recommend process automation or optimization opportunities.</li></ul>Key Skills &amp; Competencies<ul><li>Strong understanding of product (Offline &amp; Online), consumer lending, or payment operations.</li><li>Knowledge of credit lifecycle management, KYC/AML processes, and regulatory compliance.</li><li>Analytical mindset with proficiency in Excel, data analysis tools, and reporting dashboards.</li><li>Excellent problem-solving skills with a process improvement orientation.</li><li>Strong stakeholder management and communication skills.</li><li>Ability to thrive in a fast-paced fintech environment.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or related field (Master&rsquo;s preferred).</li><li>Experience in offline product-based installment verification is highly desirable.</li><li>Familiarity with Off-Line &amp; API-based system integrations and payment processing platforms.</li></ul>KPIs <ul><li>Transaction processing accuracy and turnaround time.</li><li>Delinquency and default rate management.</li><li>Operational cost efficiency.</li><li>Compliance and audit success rate.</li></ul>Job Type: Full-timeWork Location: In person

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Dubai
 
 
 
 
 Summary
 
 
 
 Customer Service
 
 
 <ul>
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 Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.
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 Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
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 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
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 Maintain positive guest and colleague interactions with good working relationships.
 
 
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 </ul>
 Financial
 
 
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 Maximize employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
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 Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
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 Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. Operational
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 Supervise lifeguard operations, ensuring all lifeguards adhere to safety protocols and standards.
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 Conduct regular audits of lifeguard performance and safety procedures.
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 Organize and conduct training sessions for lifeguards to maintain high standards of safety and service.
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 Manage lifeguard rotations and schedules to ensure adequate coverage at all times.
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 Monitor lifeguard welfare, providing support and addressing any concerns.
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 Ensure lifeguards are well-prepared to respond to emergencies and provide excellent guest service.
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 Oversee the distribution, collection, and storage of tubes.
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 Ensure tubes are in good condition and conduct repairs, as necessary.
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 Maintain an inventory of tubes and repair supplies.
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 Manage the distribution, collection, and storage of life jackets.
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 Ensure life jackets are clean, in good condition, and properly sized for guests.
 </li>
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 Maintain an inventory of life jackets and ensure an adequate supply is available at all times.
 
 
 </li>
 </ul>
 Personnel
 
 
 <ul>
 <li>
 Closely supervise the department employees in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
 </li>
 <li>
 Oversee the punctuality and appearance of all employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department&rsquo;s grooming standards.
 </li>
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 Develop the skills and effectiveness of all employees through appropriate training, coaching, and/or mentoring.
 </li>
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 Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.
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 Supervise the employees within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
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 Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
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 Ensure employees have a complete understanding of and adhere to employee rules and regulations.
 </li>
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 Ensure employees follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.
 
 
 </li>
 </ul>
 Other Duties
 
 
 <ul>
 <li>
 Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the park&rsquo;s policy on Fire, Hygiene, Health, and Safety.
 </li>
 <li>
 Report for duty punctually, wearing the correct uniform and nametag at all times.
 </li>
 <li>
 Maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 Maintain a good rapport and working relationship with staff in all other departments.
 </li>
 <li>
 Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.
 </li>
 <li>
 Fully support the Departmental Trainers function in the Department assigned.
 </li>
 <li>
 Undertake any reasonable tasks and secondary duties as assigned by the Aquatics Operations Assistant Manager.
 </li>
 <li>
 Respond to any changes in the department function as dictated by the park.
 </li>
 <li>
 Project at all times a positive and motivated attitude and exercise self-control.
 </li>
 <li>
 Have a complete understanding of the Department Operations Manual and Policies and Procedures.
 
 
 </li>
 </ul>
 Occasional Duties
 
 
 <ul>
 <li>
 Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 "1+ years of experience utilizing the Ellis &amp; Associates Program or other, including experience as a front-line lifeguard as well as direct supervision of lifeguards Operational experience overseeing lifeguard teams of 50+ in a high-volume waterpark setting, preferably in the UAE or GCC Practical experience in one or more areas of waterpark operation, including Training, Operations, and Risk Management High reading, writing, and oral proficiency in the English language Proficiency in MS Excel, Word, PowerPoint"
</div>

Aquatics Operations Team Leader, Water Park

Swan Global WLL

Hiring Operations Team Leader(gaming theme park or esports environment experience)Salary : - QAR 6000(Full package)Duty hrs:- 10 hrs/ 6 daysLocation:- DFCKey Responsibilities:1. Lead and coordinate daily activities, training sessions, and scrims to ensure peak team performance.2. Motivate and inspire players to maintain focus, discipline, and consistency in both training and competition.3. Act as the primary link between team members and management, ensuring clear, timely, and effective communication.4. Support in organizing and executing esports events, tournaments, and bootcamps. Apply knowledge of tournament formats and bracket systems to ensure smooth execution.5. Promote a positive, respectful, and professional environment on and off the game.6. Monitor individual and team performance, provide constructive feedback, and implement improvement strategies.7. Collaborate on content creation and manage social media initiatives to enhance the team&rsquo;s visibility and brand.Qualifications:<ul><li>Required Knowledge &amp; Expertise</li><li>Solid understanding of tournament structures (e.g., single/double elimination, round-robin) and how to effectively manage each format.</li><li>Hands-on experience with bracketing and tournament management software.</li><li>Technical knowledge of gaming setups and hardware, with the ability to optimize performance and troubleshoot common issues.</li><li>Rapid problem-solving abilities, especially in high-pressure environments such as live events or competitive matches.</li><li>Experience in performance monitoring, player scheduling, and developmental coaching.</li></ul>Core Skills<ul><li>Inspire and guide a diverse group of players towards shared objectives.</li><li>Organize and manage bootcamps, tournaments, and other team events efficiently.</li><li>Excellent verbal and written communication, both internally and with external stakeholders.</li><li>Ability to resolve disputes calmly and constructively, maintaining team cohesion.</li><li>Strong interpersonal skills to nurture positive relationships and foster a unified team dynamic.</li><li>Proficiency in diagnosing and solving technical issues on the fly during practices and tournaments.</li><li>Commitment to representing the team with professionalism and ensuring stakeholder satisfaction.</li></ul>Job Types: Full-time, PermanentPay: QAR6,000.00 per monthApplication Question(s):<ul><li>Do you have experience as Operations Team Leader in a gaming theme park or esports environment?</li></ul>Location:<ul><li>Doha (Required)</li></ul>

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Aquatics Operations Team Leader, Water Park

Operations Team Leader(With gaming theme park or esports environment experience)