operations tech

Amazon

<div>
 <strong>
  Description
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 </strong>
 We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.
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 Key job responsibilities
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 Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
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   Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
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   Conduct structured testing, validate process accuracy, and identify gaps before launch.
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   Support data validation related to operational workflows and customer-facing promises.
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   Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
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   Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
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   Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
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   Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
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  Basic Qualifications
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   Bachelor&rsquo;s degree in Engineering, Computer Science, Operations, or a related field
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   1&ndash;5 years of experience in operations, technical support, or product/tech coordination roles
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   Experience troubleshooting system or process issues and driving them to resolution
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   Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
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   Strong written and verbal communication skills, with the ability to work cross-functionally
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   Ability to manage multiple priorities in fast-paced and ambiguous environments
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  Preferred Qualifications
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   Experience supporting technology-enabled operations or launch environments
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   Understanding of workflow testing, UAT processes, or structured defect validation
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   Ability to analyze root causes, identify patterns, and recommend long-term improvements
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   Experience working with product, tech, or last-mile/fulfillment teams
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   Strong problem-solving skills with a bias for action and ownership
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
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  Company
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 - Afaq - Warehouse Branch - J02
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 Job ID: A3132164
</div>


Ops Tech SME, Quick Commerce

Director of Cybersecurity

Ball HealthCare Services, Inc.

<div><p>Do you have experience managing <b>Durable Medical Equipment (DME)</b> services? Are you in search of a great career opportunity? Look no further!</p><p><b>
Hi-Tech Medical Services, Inc</b>., a medical supply company in Alabama is seeking an experienced <b>DME Manager/Biller</b> to join our team!</p><p>
This individual will be primarily responsible for operations of our virtual DME company and can be based in Mobile, Montgomery, or the Birmingham, AL area. The ideal candidate will have demonstrated experience with equipment orders, inventory management, customer service and knowledge of DME regulations and billing are required.</p><p>
If this sounds like an opportunity for you, send us your resume and we will in touch.</p><p><b>
Hi-Tech Medical Services, Inc.</b></p><p><b>
1 Southern Way</b></p><p><b>
Mobile, AL 36619</b></p><p>
Hi-Tech Medical Services, Inc. is an Equal Opportunity Employer</p></div>

Durable Medical Equipment (DME) Manager/Biller (Hi-Tech)

SANS Institute

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
To assist in the deployment and support of SANS network and audio-visual systems at live training events in the META region, as well as supporting the live online streaming platforms utilised during these events.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Events &amp; Audio Visual (AV) Operations</b></div><ul>
<li>Assist the Senior or Lead Operations Technician in the setup, configuration, and delivery of SANS training events across the META region.</li>
<li>Install and support network infrastructure at events, including router, managed switches, wireless access points and controllers.</li>
<li>Set-up and maintain audio-visual equipment including projectors, screens, microphones, speakers, and video conferencing systems (Zoom, Teams Rooms, Webex).</li>
<li>Provide on site technical support during events, training sessions and meetings to instructors, TAs, VTAs, and students.</li>
<li>Troubleshoot network, AV, and streaming platform issues during live events.</li>
<li>Carry out pre-event testing and daily room checks.</li>
<li>Support recording, uploading, and validation of course content.</li>
<li>Assist with virtual lab environments and VM functionality.</li>
<li> Escalate complex technical issues where required.</li>
</ul><div><b>IT Support &amp; End User Services</b></div><ul>
<li>Provide first- and second-line technical support for hardware, software, and systems.</li>
<li>Diagnose and resolve issues across Windows/macOS, Microsoft 365 (Outlook, Teams, SharePoint), and Endpoint devices (laptops, desktops, mobile devices).</li>
<li>Manage user accounts, access rights and permissions (Active Directory / Entra ID).</li>
<li>Perform device setup, imaging, configuration, onboarding and offboarding.</li>
<li>Configure and maintain employee laptops in line with SANS standards.</li>
<li>Maintain asset inventory and lifecycle management.</li>
<li>Provide Service Desk triage and response.</li>
</ul><div><b>Network, Systems &amp; Infrastructure Support</b></div><ul>
<li>Support LAN/WAN connectivity and Wi-Fi networks.</li>
<li>Perform basic network troubleshooting (IP, DNS/DHCP, connectivity and latency issues).</li>
<li>Monitor network performance and escalate issues.</li>
<li>Assist with setup and maintenance of network hardware (switches, routers, patching).</li>
<li>Develop knowledge of networking technologies and concepts.</li>
</ul><div><b>Systems Maintenance &amp; Security</b></div><ul>
<li>Perform routine system checks and preventative maintenance.</li>
<li>Apply patches, updates, and security fixes.</li>
<li>Monitor alerts and respond to incidents.</li>
<li>Ensure backup processes are functioning correctly.</li>
<li>Follow IT security policies and support MFA, endpoint protection, and access control.</li>
<li>Identify and escalate security risks or incidents.</li>
<li>Ensure compliance with internal IT and data protection standards.</li>
</ul><div><b>Incident, Service &amp; Vendor Management</b></div><ul>
<li>Log, track, and resolve tickets using ITSM tools.</li>
<li>Prioritise issues based on impact and urgency.</li>
<li>Meet SLAs and escalate complex issues.</li>
<li>Liaise with external vendors for hardware support and repairs.</li>
<li>Liaise with external vendors for Network/ISP issues.</li>
<li>Track and manage procurement and maintenance of IT/AV equipment.</li>
</ul><div><b>Documentation, Continuous Improvement &amp; Collaboration</b></div><ul>
<li>Maintain accurate documentation of systems and procedures.</li>
<li>Create and update knowledge base articles.</li>
<li>Document recurring issues and contribute to improvements.</li>
<li>Identify opportunities to improve user experience, system performance and support processes.</li>
<li>Collaborate with IT, facilities, and event teams.</li>
<li>Communicate clearly with technical and non-technical users.</li>
<li>Support cross-functional initiatives.</li>
<li>Stay up to date with new technologies, tools and best practices.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge and Expertise</b></h3><div><b><br>
Essential</b></div><ul>
<li>A degree in a technology focused discipline e.g. Information Technology, Computer Networking, etc, or an equivalent combination of education and experience.</li>
<li>1-3 years of hands-on experience installing Audio Visual equipment and configuring computer networking equipment.</li>
<li>Fluency in English and Arabic with exceptional written and oral communication skills</li>
<li>A commitment to continuous learning and professional development.</li>
<li>Ability to work independently and well under pressure.</li>
<li>Excellent interpersonal skills.</li>
<li>Proficient with various AV technologies (e.g. Shure Mic receivers, speaker configurations, laptop display configurations, various projectors equipment).</li>
<li>Familiar with wired/wireless network concepts, hardware, cabling, and best practices.</li>
<li>Familiar with troubleshooting availability and performance issues in a live network environment.</li>
<li>Familiarity with network monitoring.</li>
<li>Strong listening skills.</li>
<li>Ability to build and maintain excellent working relationships.</li>
<li>Proactive and dynamic.</li>
<li>Open to a collaborative and teamwork-based work environment.</li>
<li>Able to digest and adhere to technical documentation and instruction.</li>
<li>Logical and methodical approach to problem solving.</li>
<li>High levels of accuracy and attention to detail.</li>
<li>Ability to use initiative and creativity to resolve problems.</li>
<li>The ability to prioritise tasks and manage multiple demands whilst on-site at events.</li>
<li>Comfortable working in a high visibility environment.</li>
<li>Ability and desire to travel around META.</li>
</ul><div><b>Desirable</b></div><ul>
<li>Experience in the Cyber Security sector.</li>
<li>Experience in working with Internet Service Providers/Network Service Providers a plus.</li>
<li>Ability to identify and solve technical issues in dynamic/unknown network topologies.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About SANS Institute</b></h3><div>
SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS&rsquo; ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.<br>
</div><div><b>Join the SANS Team</b></div><div>
At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).</div></div>

Operations Technician

NATIONAL GENERAL INSURANCE CO (PSC)

<p>Fresh Graduate with the Bachelor of Laws Degree</p><p>Legal Executive - Arabic Speaker</p><p>Location: Dubai</p><p><b>Professional Summary:</b></p><p>A highly motivated Bachelor of Laws (LLB) graduate with a strong interest in system development and digital transformation. Equipped with a foundational understanding of legal principles combined with a tech-oriented mindset, eager to learn and be trained in legal technology, digital systems, and modern legal operations. Committed to supporting organizations in integrating legal knowledge with innovative digital solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide support in legal research, drafting contracts, agreements, and legal documentation</li><li>Assist in developing and improving legal workflow systems and digital processes</li><li>Collaborate with IT teams to ensure legal compliance in system development and digital platforms</li><li>Support implementation and use of legal tech tools (e.g., contract management systems, document automation)</li><li>Participate in system testing to ensure compliance with relevant laws and regulations</li><li>Maintain and organize legal data using digital tools and databases</li><li><b>Contribute to process improvement initiatives by suggesting technology-driven solutionsSkills and Competencies:</b></li><li>Basic understanding of legal frameworks and compliance requirements</li><li>Strong interest in system development, digital tools, and technology-driven environments</li><li>Familiarity with Microsoft Office and willingness to learn legal and IT software</li><li>Analytical thinking and problem-solving skills</li><li>Ability to adapt to new technologies quickly</li><li>Strong communication and organizational skills</li><li>Attention to detail and time management</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor of Laws (LLB) &ndash; Fresh Graduate</li><li>Exposure to IT, system development, or programming concepts (preferred but not mandatory)</li><li>Any coursework or certification in legal tech, IT, or digital transformation is an advantage</li></ul><p><b>Preferred Attributes:</b></p><ul><li>Tech-savvy and eager to learn system development tools (e.g., basic coding, databases, automation tools)</li><li>Growth mindset with a willingness to undergo training and development</li><li>Ability to work collaboratively with both legal and technical teams</li><li>Interest in legal innovation, digital transformation, and smart systems</li></ul><p>Work Location: In person</p>

Fresh Graduate - Bachelor of Laws

Müller's Solutions

<div>
 M&uuml;ller's Solutions is a leading Tech consulting firm specializing in Tech Outsourcing, Managed Services, SAP implementation &amp; Support, and Global Tech Recruitment. We are currently seeking a talented Saudi National Business Analyst to join our team. With our offices located in Germany, Saudi Arabia, United Arab Emirates, and Egypt, M&uuml;ller's Solutions is known for delivering innovative solutions that fuel progress and drive success. Trusted by many organizations locally and regionally, we empower businesses to optimize operations, unlock top talent, and streamline processes.
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 As a Business Analyst at M&uuml;ller's Solutions, you will play a vital role in bridging the gap between technology and business. You will be responsible for analyzing business processes, identifying areas for improvement, and recommending solutions that align with the company's strategic goals. Experience in Enterprise Architecture is preferred, as you will also be involved in facilitating effective collaboration across teams and projects.
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  Responsibilities
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   Conduct thorough analysis of business processes and systems to identify areas for improvement
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   Gather and document business requirements, collaborating with stakeholders
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   Develop and maintain business process models and diagrams
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   Analyze data to identify trends and insights for decision-making
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   Facilitate effective communication and collaboration between technical and non-technical teams
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   Support the implementation and testing of new systems and processes
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   Evaluate and recommend technology solutions to meet business needs
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  Requirements
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   Proven experience as a Business Analyst or similar role
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   Strong analytical and problem-solving skills
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   Working knowledge of Enterprise Architecture concepts and frameworks
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   Excellent communication and interpersonal skills
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   Ability to work independently and collaboratively in a team environment
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   Proficiency in data analysis and modeling software tools
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   Bachelor's degree in Business Administration, Information Systems, or related field
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   Saudi nationality is required
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   TOGAF Certificate is a plus
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</div>


Business Analyst - Saudi National

Atlantis BPO Solutions Private Limited

<p><b>Job Title:</b> Client Relationship Manager (CRM)<br/><b>Company:</b> Atlantis Tech<br/><b>Location:</b> Islamabad, Pakistan <i>(Onsite)</i><br/><b>Job Type:</b> Full-Time | Night Shift (US Hours) | 6:00 PM &ndash; 3:00 AM</p><p><b>About the Role:</b></p><p>Atlantis Tech is looking for a dynamic <b>Client Relationship Manager</b> who can confidently manage client communication while understanding <b>Sales and Complete Revenue Cycle Management (RCM)</b>. This role is ideal for someone who can build strong relationships, manage client expectations, identify growth opportunities, and coordinate with operational teams to deliver exceptional service.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and maintain relationships with US-based healthcare clients</li><li>Lead client calls, meetings, follow-ups, and account management</li><li>Support RCM workflows, billing operations, and VMA coordination</li><li>Identify upselling and business growth opportunities</li><li>Resolve client concerns and ensure timely execution</li><li>Track KPIs, performance reports, and client satisfaction</li><li>Coordinate with internal teams for smooth service delivery</li></ul><p><b>Requirements:</b></p><ul><li>Experience in Client Relationship Management</li><li>Knowledge of Sales and business development principles</li><li>Understanding of Revenue Cycle Management (RCM)</li><li>Excellent English communication and presentation skills</li><li>Strong problem-solving and stakeholder management abilities</li><li>Ability to multitask in a fast-paced environment</li><li>Female candidates will be preferred</li><li>Fresh candidates with excellent communication skills may also apply</li></ul><p><b>How to Apply:</b></p><p>Email your updated CV to: <b>careers@atlantis.tech</b> with a Subject Line: <b>Client Relationship Manager (CRM) or directly apply via indeed.</b></p><p>Work Location: In person</p>

Client Relationship Manager

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