operations tech

Keune Cosmetics Pakistan

Key Responsibilities:1. Operational Management<ul><li>Oversee daily call centre operations (inbound customer service, outbound sales, collections, or campaigns).</li><li>Ensure adherence to service level agreements (SLAs), KPIs, and productivity targets.</li><li>Plan and manage staffing levels, scheduling, and workforce planning to ensure adequate coverage.</li><li>Monitor call centre systems, performance dashboards, and reports for operational efficiency.</li></ul>2. Team Leadership &amp; Performance Management<ul><li>Lead, coach, and develop Team Leaders and their respective agents.</li><li>Conduct regular performance reviews, feedback sessions, and training needs assessments.</li><li>Implement incentive and recognition programs to improve morale and reduce attrition.</li></ul>3. Quality Assurance &amp; Customer Experience<ul><li>Ensure consistent delivery of high-quality customer interactions.</li><li>Collaborate with Quality Assurance (QA) and Training teams to identify gaps and implement corrective actions.</li><li>Handle escalations and resolve critical customer issues efficiently.</li></ul>4. Process Improvement<ul><li>Analyze operational data to identify trends, issues, and opportunities for improvement.</li><li>Develop and implement process enhancements, automation, and best practices to improve performance.</li><li>Support digital transformation initiatives and new technology deployments.</li></ul>5. Reporting &amp; Analytics<ul><li>Generate and analyze daily, weekly, and monthly performance reports.</li><li>Track key metrics such as AHT, CSAT, FCR, conversion rate, and agent productivity.</li><li>Present insights and recommendations to senior management.</li></ul>6. Compliance &amp; Governance<ul><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Maintain updated SOPs, policies, and call scripts.</li><li>Manage audits and implement corrective actions when required.</li></ul>Key Performance Indicators (KPIs):<ul><li>Service Level (SL%)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Customer Satisfaction (CSAT/NPS)</li><li>Agent Utilization and Occupancy</li><li>Attrition Rate</li><li>Sales Conversion (for outbound)</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>5&ndash;8 years of experience in a call centre environment, with at least 3 years in a managerial/operations leadership role.</li><li>Proven experience managing both inbound and outbound operations.</li><li>Strong analytical, leadership, and communication skills.</li><li>Proficiency with CRM tools, dialer systems, and reporting platforms (e.g., Avaya, Genesys, Five9, Salesforce, etc.).</li></ul>Core Competencies:<ul><li>Strategic Planning and Execution</li><li>Team Leadership and Motivation</li><li>Decision Making and Problem Solving</li><li>Data Analysis and Performance Management</li><li>Customer-Centric Mindset</li><li>Adaptability and Change Management</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager - Operations (Tech Industry)

LG&E and KU Energy LLC

<div>
 
 Company Summary Statement
 
 
 
 Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&amp;E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&amp;E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.
 
 
 
 Overview
 
 
 
 The Operations and Maintenance Technicians are responsible for the safe operation and maintenance of combustion and steam turbine generators, heat recovery steam generators, and auxiliary equipment.
 
 
 
 Responsibilities
 
 
 
 GENERAL DUTIES
 
 
 <ul>
 <li>
 The normal duties may include but are not limited to:
 </li>
 <li>
 Employee will be knowledgeable of and follow all safety rules, procedures and practices.
 </li>
 <li>
 Employee will, when directed by supervision, report to assigned locations for the purpose of receiving training and will actively participate in the training activities.
 </li>
 <li>
 Employee will carry out assignments in training for and/or performing fire fighting and first aid.
 </li>
 <li>
 Employee will exhibit an adequate competency level pertaining to activities delineated in the Duties and Qualifications sections of this job classification. Demonstrate such competency via performance of job duties and training and testing programs administered at intervals prescribed by Louisville Gas and Electric to assure correct classification of employees.
 </li>
 <li>
 Employee will, during the normal performance of his duties, watch for and promptly report to supervision any damaged or defective equipment or conditions which may cause damage or injury.
 </li>
 <li>
 Employee will perform such other duties as directed by the Supervisor that are necessary to Company operation and are within his/her capabilities.
 </li>
 <li>
 Employee will keep all equipment, tools, materials and work areas in a clean and orderly condition.
 </li>
 <li>
 Employee will report as directed to any facility where needed.
 </li>
 <li>
 Employee will perform work in a responsible and cooperative manner to facilitate a positive working environment.
 </li>
 <li>
 Employee will compile information and generate reports, forms and documents as required.
 </li>
 <li>
 Employee will represent the Company to the community with attention to the highest standard of conduct, appearance and attitude.
 
 
 
 </li>
 </ul>
 SPECIFIC DUTIES
 
 
 <ul>
 <li>
 Employee will perform simple repair work requiring an entry-level degree of skill to work with the following:
 </li>
 <li>
 Assist with Combustion/steam turbine instrument, electrical and mechanical maintenance including calibration/testing, installation, troubleshooting, repairs, preventive maintenance on all plant equipment including process control equipment, generators, motors, pumps, batteries, transformers, regulators, valves, circuit breakers, switches, instrumentation, control relays, and additional auxiliary equipment.
 </li>
 <li>
 Assist in monitoring and inspecting all plant equipment including combustion/steam turbines, generators, boilers/heat recovery steam generators, transformers, pumps, condensers, switchyard and related auxiliary equipment.
 </li>
 <li>
 Assist with performing predictive and preventive maintenance work by inspecting, monitoring, lubricating, troubleshooting and testing plant equipment.
 </li>
 <li>
 Assist with performing controls maintenance including calibration, testing, troubleshooting and repairs.
 </li>
 <li>
 Assist in start up and shut down of plant equipment including monitoring and operating plant and responding to events and emergencies.
 </li>
 <li>
 Monitor, inspect and make necessary repairs on all plant equipment including gas/steam turbines, generators, boilers, transformers, pumps, condensers, switchyard and related equipment.
 </li>
 <li>
 Assist in operating controls and devices for proper plant operation. Coordinate unit operation with Generation Dispatch and Transmission Operations as required.
 </li>
 <li>
 Monitor and respond to alarms and unusual conditions to ensure proper operation of equipment within established standards, and report irregular and abnormal operating conditions to supervision.
 </li>
 <li>
 Isolate plant equipment in accordance with LG&amp;E Lockout/Tagout Procedure.
 </li>
 <li>
 Ensure compliance with applicable local, state, federal laws and regulations and with Company policies, procedures, standards, and specifications.
 </li>
 <li>
 Assist in performing mechanical, electronic and instrumentation work including dismantling, rebuilding, and adjusting, aligning, packing and cleaning equipment.
 </li>
 <li>
 Monitor and analyze operational and predictive maintenance indicators and initiate appropriate action.
 </li>
 <li>
 Maintain and monitor boiler water chemistry and other plant cycle chemistry by reviewing operational data and collecting and analyzing samples. Maintain and operate water treatment plants.
 </li>
 <li>
 Employee will make rounds, observing temperatures, pressures, and operating conditions, recording the required readings and reporting abnormal conditions to the supervisor.
 </li>
 <li>
 Employee will check operation of generators, motors, pumps, and all other auxiliary equipment reporting irregularities to the supervisor.
 </li>
 <li>
 Employee will operate and test emergency and backup equipment as required.
 </li>
 <li>
 Employee will grease, oil, clean and paint the equipment and/or operating areas as needed or assigned.
 </li>
 <li>
 Employee will perform in a maintenance capacity and other functions as necessary to maintain efficient plant operations.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 MINIMUM QUALIFICATIONS FOR ENTRY INTO:
 
 
 
 General Qualifications
 
 
 
 <ul>
 <li>
 Employee must meet all general qualifications of employment.
 </li>
 <li>
 Employee must be able to speak, understand, read and write English, and be able to understand and carry out oral and written instructions.
 </li>
 <li>
 Employee must be able to learn to use the tools and equipment required in the work.
 </li>
 <li>
 Employee must be thoroughly familiar with the Company Safety Rules and willingly see that they are enforced.
 </li>
 <li>
 Employee must have a valid state driver&rsquo;s license and pass the Transportation Department&rsquo;s driver&rsquo;s test for operating Company vehicles, including those with a manual transmission.
 </li>
 <li>
 Employee must be willing to work inside and outside under varying weather conditions.
 </li>
 <li>
 Employee must be willing to report as directed to any facility on any shift where needed.
 </li>
 <li>
 Employee must be in good health and be able to perform the physical requirements of the job, which include heavy manual labor.
 </li>
 <li>
 Employee must be willing and able to communicate through both verbal and written reports.
 </li>
 <li>
 Employee must be able to learn to make and read simple drawings and sketches.
 </li>
 <li>
 Employee must have demonstrated ability to carry through work assignments, and conduct himself/herself in a manner that encourages cooperation and satisfactory work from others assigned to work with him/her.
 </li>
 <li>
 Employee must be rated qualified for entry into this classification under the Louisville Gas and Electric Company's Employee Performance Review Program and have satisfactorily completed all applicable training and testing programs.
 </li>
 <li>
 Employee must successfully complete such entry level testing programs as are promulgated by Louisville Gas and Electric to measure job responsive aptitude, ability to retain knowledge and problem solving skills.
 
 
 
 </li>
 </ul>
 
 Specific Qualifications
 
 
 
 <ul>
 <li>
 Employee must possess an Associate&rsquo;s Degree in applied sciences, electronics, power technology, or equivalent military (Class A School) training.
 </li>
 <li>
 Employee must be willing to study the various operations required to learn and understand the plant operations.
 
 
 
 </li>
 </ul>
 #LG&amp;EKU #INDLGE
</div>

Operations & Maintenance Tech A, B, C or Helper

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
***This role will require you to report to corporate office in Atlanta, GA or Tempe, AZ*** 
 
Amazon&rsquo;s Transportation Execution &amp; Systems Team is seeking a Data &amp; Reporting Analyst to join a team that identifies, creates, develops and integrates innovative solutions that lead to improvements in our North American transportation network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. The Network Operations Center needs exceptionally talented, bright, and driven people to design, develop, and improve our transportation systems.
 
 
Key job responsibilities 
<ul><li>Drive continuous improvement by identifying ways to streamline processes and reduce waste</li><li>Problem solve and design solutions for Amazon's transportation network</li><li>Maintain/update internal documentation for internal training and reference</li><li>Support large scale transportation programs</li><li>Configure the inputs driving shipping decisions for packages in our North American transportation network
</li></ul></div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>1+ years of working with computers and Microsoft Office products and applications experience</li><li>High school or equivalent</li><li>Knowledge of SQL</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,900/year in our lowest geographic market up to $79,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Data & Reporting Analyst , Relay Operations Center Tech & Ops integration

AgState

Operations Technician AgState is currently seeking an Operations Technician! Do you love working with your hands and being outside? Are you a hard worker with a desire to grow and learn in your career? Join our team today! We are seeking a motivated Operations Technician who will be responsible, under the direction of the Location Leader, for agronomy and grain operations. At AgState, you will find a team atmosphere committed to safety and excellent customer service and a stable career! This is a great opportunity for Operations Technicians interested in working with agriculture and providing exceptional customer service to our producers. You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits! AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan <ul> <li> Medical </li> <li> Dental </li> <li> Vision </li> <li> Life Insurance </li> <li> Salary Continuation </li> <li> Long Term Disability </li> <li> Supplemental Insurance </li> <li> Career Growth and Development Opportunities </li> <li> Employee Assistance Program (EAP), Education Assistance Program </li> <li> Employee discounts and local discounts </li> <li> Paid Holidays </li> <li> Clothing Allowance </li> <li> Generous Paid Time off Accrual </li> </ul> Operations Technician Will: <ul> <li>Support the elevator operations.</li> <li>Receive, dry, blend, and load grain.</li> <li>Measure grain inventory as needed.</li> <li>Prepare grain rail cars and load cars according to specifications as needed.</li> <li>Maintain grain conditions.</li> <li>Support all aspects of Agronomy Operations</li> <li>Manage ag chemicals and fertilizer.</li> <li>Understand chemical rates, uses, and restrictions.</li> <li>Abide by our values and practices by:</li> <li>Working in a safe & efficient manner </li> <li>Providing superior customer service</li> <li>Performing equipment and facility maintenance including housekeeping, daily maintenance checks, and basic maintenance as required</li> <li>Assisting other locations, as needed</li> </ul> Operations Technicians Have: <ul> <li>Valid state motor vehicle operator's license, ability to obtain Class A CDL, Commercial applicator license and/or Handler's license.</li> <li>Ability to work overtime as required.</li> <li>Good computer skills</li> <li>One year of related experience and/or education preferred, but not required.</li> </ul> Our values RISE: Respect - Integrity Safety Excellence Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day. APPLY NOW! To submit your application or to view our other openings within the company visit us online at Contact Human Resources for an Internal Application Date posted: 10/12/2025

Operations Technician

Operations Technician AgState is currently seeking an Operations Technician! Do you love working with your hands and being outside? Are you a hard worker with a desire to grow and learn in your career? Join our team today! We are seeking a motivated Operations Technician who will be responsible, under the direction of the Location Leader, for agronomy and grain operations. At AgState, you will find a team atmosphere committed to safety and excellent customer service and a stable career! This is a great opportunity for Operations Technicians interested in working with agriculture and providing exceptional customer service to our producers. You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits! AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan <ul> <li> Medical </li> <li> Dental </li> <li> Vision </li> <li> Life Insurance </li> <li> Salary Continuation </li> <li> Long Term Disability </li> <li> Supplemental Insurance </li> <li> Career Growth and Development Opportunities </li> <li> Employee Assistance Program (EAP), Education Assistance Program </li> <li> Employee discounts and local discounts </li> <li> Paid Holidays </li> <li> Clothing Allowance </li> <li> Generous Paid Time off Accrual </li> </ul> Operations Technician Will: <ul> <li>Support the elevator operations.</li> <li>Receive, dry, blend, and load grain.</li> <li>Measure grain inventory as needed.</li> <li>Prepare grain rail cars and load cars according to specifications as needed.</li> <li>Maintain grain conditions.</li> <li>Support all aspects of Agronomy Operations</li> <li>Manage ag chemicals and fertilizer.</li> <li>Understand chemical rates, uses, and restrictions.</li> <li>Abide by our values and practices by:</li> <li>Working in a safe & efficient manner </li> <li>Providing superior customer service</li> <li>Performing equipment and facility maintenance including housekeeping, daily maintenance checks, and basic maintenance as required</li> <li>Assisting other locations, as needed</li> </ul> Operations Technicians Have: <ul> <li>Must have a valid state motor vehicle operator's license, ability to obtain Class A CDL, Commercial applicator license and/or Handler's license.</li> <li>Ability to work overtime as required.</li> <li>Good computer skills</li> <li>One year of related experience and/or education preferred, but not required.</li> </ul> Our values RISE: Respect - Integrity Safety Excellence Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day. APPLY NOW! To submit your application or to view our other openings within the company visit us online at Contact Human Resources for an Internal Application Date posted: 10/22/2025

Operations Technician AgState is currently seeking an Operations Technician! Do you love working with your hands and being outside? Are you a hard worker with a desire to grow and learn in your career? Join our team today! We are seeking a motivated Operations Technician who will be responsible, under the direction of the Location Leader, for agronomy and grain operations. At AgState, you will find a team atmosphere committed to safety and excellent customer service and a stable career! This is a great opportunity for Operations Technicians interested in working with agriculture and providing exceptional customer service to our producers. You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits! AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan <ul> <li> Medical </li> <li> Dental </li> <li> Vision </li> <li> Life Insurance </li> <li> Salary Continuation </li> <li> Long Term Disability </li> <li> Supplemental Insurance </li> <li> Career Growth and Development Opportunities </li> <li> Employee Assistance Program (EAP), Education Assistance Program </li> <li> Employee discounts and local discounts </li> <li> Paid Holidays </li> <li> Clothing Allowance </li> <li> Generous Paid Time off Accrual </li> </ul> Operations Technician Will: <ul> <li>Support the elevator operations.</li> <li>Receive, dry, blend, and load grain.</li> <li>Measure grain inventory as needed.</li> <li>Prepare grain rail cars and load cars according to specifications as needed.</li> <li>Maintain grain conditions.</li> <li>Support all aspects of Agronomy Operations</li> <li>Manage ag chemicals and fertilizer.</li> <li>Understand chemical rates, uses, and restrictions.</li> <li>Abide by our values and practices by:</li> <li>Working in a safe & efficient manner </li> <li>Providing superior customer service</li> <li>Performing equipment and facility maintenance including housekeeping, daily maintenance checks, and basic maintenance as required</li> <li>Assisting other locations, as needed</li> </ul> Operations Technicians Have: <ul> <li>Must have a valid state motor vehicle operator's license, ability to obtain Class A CDL, Commercial applicator license and/or Handler's license.</li> <li>Ability to work overtime as required.</li> <li>Good computer skills</li> <li>One year of related experience and/or education preferred, but not required.</li> </ul> Our values RISE: Respect - Integrity Safety Excellence Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day. APPLY NOW! To submit your application or to view our other openings within the company visit us online at Contact Human Resources for an Internal Application Date posted: 10/13/2025

Operations Technician - Holstein

Operations Technician AgState is currently seeking an Operations Technician! Do you love working with your hands and being outside? Are you a hard worker with a desire to grow and learn in your career? Join our team today! We are seeking a motivated Operations Technician who will be responsible, under the direction of the Location Leader, for agronomy and grain operations. At AgState, you will find a team atmosphere committed to safety and excellent customer service and a stable career! This is a great opportunity for Operations Technicians interested in working with agriculture and providing exceptional customer service to our producers. You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits! AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan <ul> <li> Medical </li> <li> Dental </li> <li> Vision </li> <li> Life Insurance </li> <li> Salary Continuation </li> <li> Long Term Disability </li> <li> Supplemental Insurance </li> <li> Career Growth and Development Opportunities </li> <li> Employee Assistance Program (EAP), Education Assistance Program </li> <li> Employee discounts and local discounts </li> <li> Paid Holidays </li> <li> Clothing Allowance </li> <li> Generous Paid Time off Accrual </li> </ul> Operations Technician Will: <ul> <li>Support the elevator operations.</li> <li>Receive, dry, blend, and load grain.</li> <li>Measure grain inventory as needed.</li> <li>Prepare grain rail cars and load cars according to specifications as needed.</li> <li>Maintain grain conditions.</li> <li>Support all aspects of Agronomy Operations</li> <li>Manage ag chemicals and fertilizer.</li> <li>Understand chemical rates, uses, and restrictions.</li> <li>Abide by our values and practices by:</li> <li>Working in a safe & efficient manner </li> <li>Providing superior customer service</li> <li>Performing equipment and facility maintenance including housekeeping, daily maintenance checks, and basic maintenance as required</li> <li>Assisting other locations, as needed</li> </ul> Operations Technicians Have: <ul> <li>Must have a valid state motor vehicle operator's license, ability to obtain Class A CDL, Commercial applicator license and/or Handler's license.</li> <li>Ability to work overtime as required.</li> <li>Good computer skills</li> <li>One year of related experience and/or education preferred, but not required.</li> </ul> Our values RISE: Respect - Integrity Safety Excellence Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day. APPLY NOW! To submit your application or to view our other openings within the company visit us online at Contact Human Resources for an Internal Application Date posted: 10/16/2025

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Assistant Manager - Operations (Tech Industry)

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