optical store manager

West Point Optical LLC

<div><p><b>GENERAL FUNCTION:</b></p>
<p>
The major responsibility of the Retail Optical Manager is to drive profitable sales through exam growth and outstanding patient experience. Drive revenue, productivity, operational processes in a positive and multi-tasking environment. Modeling exemplary patient care. Develop and maintain outstanding patient, associate and doctor satisfaction through consistent retention.</p>
<p><b>
MAJOR DUTIES &amp; RESPONSIBILITIES:</b></p>
<ul>
<li>Excellent reliability as it relates to times and attendance
<ul><li>Reliable means of transportation and valid drivers license</li>
<li>Ability to travel up to 30 miles from primary store</li>
<li>Open availability on Saturdays, Sundays, and peak season</li>
</ul></li><li>Drive profitable store sales by fostering a patient focused retail culture.</li>
<li>Prioritize exam growth on a daily, weekly, and monthly basis.
<ul><li>Community outreach, i.e. cornea events and blitzing</li>
<li>Consistent communication with existing patients</li>
<li>Creative social media marketing</li>
</ul></li><li>Attainment of plan sales goal and comp store sales growth.
<ul><li>Proven track record of increased KPI results</li>
<li>Ability to analyze the business through strong business acumen</li>
</ul></li><li>Positive comp store contribution (year-on-year improvement).</li>
<li>Manage gross margin, in accordance with Company standards</li>
<li>Effectively train and develop associates to consistently provide a patient care focused experience.</li>
<li>Develop team of administratively skilled associates that provide support on daily operational tasks.</li>
<li>Develop strong professional relationships with Doctors.</li>
<li>Ensure appropriate coverage and quality of Doctor hours.</li>
<li>Implementation of initiatives to increase number or exams and conversion of exams to sales.</li>
<li>Participate in business planning and business updates.</li>
<li>Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
<ul><li>Utilization of effective daily practice and role-playing</li>
<li>Employee coaching through two-way communication</li>
<li>Proactive manpower planning for adequate bench strength</li>
</ul></li><li>Ensuring positive patient satisfaction, as measured by patient retention and survey responses.</li>
<li>Ensure each store is effectively merchandised and presented according to standards as measured by:
<ul><li>Execution of planogram</li>
<li>Execution of visual appearance inside and outside of store (i.e., signage)</li>
<li>Maintenance of overall standards (i.e. cleanliness, housekeeping)</li>
<li>Associates exhibit professional presentation (i.e., attire) in accordance with Company standards</li>
</ul></li><li>Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
<ul><li>Ready when promised</li>
<li>Remake and return percent as compared to Company average</li>
<li>Calls to customers to follow-up on purchases</li>
</ul></li><li>Maximize Managed Vision Care relationships and sales opportunities.</li>
<li>Timely implementation of approved Marketing programs</li>
<li>Execution of signage and promotions according to Company standards.</li>
<li>Execution of operational procedures:
<ul><li>Safety (security system, safety information posted, fire extinguishers, door locks)</li>
<li>Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)</li>
</ul>
</li></ul><p><b>KNOWLEDGE &amp; SKILLS:</b></p>
<ul>
<li>Optical knowledge or Licensed (minimum 2 years optical experience)</li>
<li>Proven track record of sales growth through sales skills and accountability for sales results. (minimum 3 years sales experience)</li>
<li>Demonstrated ability to deliver an outstanding experience during direct interaction with patients at a proven conversion of at least 80%.</li>
<li>Proven experience and results with a retail or customer service establishment.</li>
<li>Ability to present and implement decisive and creative solutions to opportunities to grow the business.</li>
<li>Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.</li>
<li>Foster positive and results-oriented associate and doctor relationships.</li>
<li>Success in store merchandising and attention to detail.</li>
<li>Ability to manage priorities through adaptability and flexibility.</li>
<li>Willingness to take calculated risks</li>
<li>Attention to detail and follow-up.</li>
<li>Abilities to multi-task and delegate to maximize patient interaction.</li>
<li>Computer experience preferred.</li></ul><br>
<p></p>
<p><b>
EDUCATION:</b></p>
<p>
Bachelor's degree or comparable experience in retail operations (Minimum 3 years optical retail experience.)</p>
<p>
The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.</p></div>

Optical Retail Assistant Manager

Target Optical

<div><div><b>Requisition ID: </b>921618<br>
<b>Store #</b>: 00A953 Target Optical<br>
<b>Position:</b>Part-Time<br>
<b>Total Rewards: </b><b>Benefits/Incentive Information</b></div><br>
<div></div>
<div>
At Target Optical, we love the neighborhoods we belong to and that&rsquo;s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we&rsquo;re proud and excited to help people look their best by carrying fashionable frames at a great value.</div>
<div>
Together, we&rsquo;re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests&rsquo; lives and communities. See your future with Target Optical.</div>
<div>
Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!</div><div></div><div><b><br>
What You&rsquo;ll Do:</b><br>
The Sales Associate is responsible for creating an outstanding optical experience for our guests by bringing together their knowledge, experiences and personality together with the guests&rsquo; needs and our high-quality fashion brands.</div>
<div><b>
Key Responsibilities:</b></div>
<ul>
<li><b>Drive Sales &amp; Build Relationships:</b> Hit sales targets and exceed expectations by connecting with customers and building lasting relationships. Help new and returning customers in finding products that meet their needs.<br>
<ul><li><b>Become a Vision Expert:</b> Offer tailored advice and recommend eyewear solutions that fit each customer&rsquo;s lifestyle and preferences.</li><li><b>Learn and Grow:</b> Enhance your skills with hands-on training and collaborate with experienced professionals to provide top-tier service.</li><li><b>Collaborate &amp; Contribute:</b> Work closely with your team and leadership to maintain a positive, supportive environment where everyone contributes to success.</li><li><b>Create a Welcoming Store Atmosphere:</b> Keep the store clean, organized, and visually appealing, ensuring customers enjoy a seamless shopping experience.</li><li><b>Foster Inclusion &amp; Respect:</b> Cultivate an inclusive and respectful environment for both customers and colleagues.</li></ul></li>
</ul>
<div><b>What We&rsquo;re Looking For:</b><br>
<ul><li><b>Passion for Customer Service:</b> Experience in retail or customer service is a plus, but your enthusiasm for helping others and creating great experiences is key.</li><li><b>Sales Savvy:</b> Thrive in a dynamic environment, using your communication skills to engage customers and drive sales.</li><li><b>Tech-Savvy &amp; Detail-Oriented:</b> Comfortable using technology to enhance customer experience while maintaining accuracy with transactions.</li><li><b>Fashion Forward:</b> A keen interest in eyewear and fashion trends, with the ability to help customers find their perfect look.</li><li><b>Self-Motivated &amp; Adaptable:</b> Stay driven and resilient, adjusting to fast-paced environments and always seeking opportunities to learn and grow.</li></ul></div>
<div><b>
Preferred Qualifications:
</b></div><ul><li><b>Optical Experience:</b> Prior experience in optical retail or familiarity with optical products</li>
</ul><div>
Pay Range: 17.60 - 24.62</div>
<div>
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.</div><br>
<div></div>
<div>
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.</div><br>
<div></div>
<div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.</div></div>

Sales Associate Target Optical- GRANADA HILLS

EssilorLuxottica Chalhoub

<p><b>Key accountabilities and responsibilities:</b></p><p>As a <b>Store Manager</b> at <b>EssilorLuxottica Chalhoub</b> you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team.</p><p><b>Key Responsibilities</b></p><p>- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.</p><p>- Define, execute and monitor the store action plan to achieve sales targets and KPIs.</p><p>- Manage the customer database to build strong relationship with customers and create future potential selling opportunities</p><p>- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</p><p>- Think hybrid by leveraging all type of point of sales online and offline.</p><p>- Provide a clear vision to the team about the business and store's vision and key directions.</p><p>- Identify, recruit, develop and retain strong talents.</p><p>- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</p><p>- Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.</p><p>- Ensure performance improvement plans are discussed and documented in a transparent manner.</p><p>- Ensure all sales and operational policies and procedures are followed and maintained in the store.</p><p>- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.</p><p>- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</p><p>- Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours</p><p><b>Are you?</b></p><p>KPI focused</p><p>Leading a team to success by being highly commercial</p><p>Committed to creating a positive and energetic culture</p><p>Excited to push the boundaries and be creative</p><p>Result Driven and Problem Solving</p><p>Passionate about building, coaching and developing a dedicated team</p><p><b>Requirements:</b></p><p>- Minimum of 3 years optical retail experience.</p><p>- Experience in a Store Leadership role</p><p>-Written and verbal communication skills in English</p><p>Job Types: Full-time, Permanent</p><p>Work Location: In person</p>

Retail Store Manager

Essilorluxottica Chalhoub

<p><strong>Key accountabilities and responsibilities:</strong></p><p>As a <strong>Store Manager</strong> at <strong>EssilorLuxottica Chalhoub</strong> you will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivered. You will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in your team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.</li><li>Define, execute and monitor the store action plan to achieve sales targets and KPIs.</li><li>Manage the customer database to build strong relationship with customers and create future potential selling opportunities</li><li>Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.</li><li>Think hybrid by leveraging all type of point of sales online and offline.</li><li>Provide a clear vision to the team about the business and store's vision and key directions.</li><li>Identify, recruit, develop and retain strong talents.</li><li>Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.</li><li>Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms an constantly monitor the team's development plans and professional growth.</li><li>Ensure performance improvement plans are discussed and documented in a transparent manner.</li><li>Ensure all sales and operational policies and procedures are followed and maintained in the store.</li><li>Ensure all operating standards are followed from stock replenishment to organising displays as per the brand's VM guidelines.</li><li>Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.</li><li>Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours</li></ul><p> </p><p><strong>Are you?</strong></p><ul><li>KPI focused</li><li>Leading a team to success by being highly commercial</li><li>Committed to creating a positive and energetic culture</li><li>Excited to push the boundaries and be creative</li><li>Result Driven and Problem Solving</li><li>Passionate about building, coaching and developing a dedicated team</li><li><strong> </strong></li></ul><p><strong>Requirements:</strong></p><ul><li>Minimum of 3 years optical retail experience.</li><li>Experience in a Store Leadership role</li><li>Written and verbal communication skills in English</li></ul>

Store Manager - Kuwait

Walman Optical

<div><div><b>Requisition I</b><b>D</b><b>: </b>921136<br>
<b>Store #: </b>WM0092 Optical Order Entry TCITY<br>
<b>Position</b>: Full-Time<br>
<b>Total Rewards: </b><b>Benefits/Incentive Information</b></div><br>
<div></div>
<div>
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you&rsquo;ll bring our most advanced technology and innovative products to our partners.</div>
<div>
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.</div>
<div>
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!</div><div><b>
GENERAL FUNCTION</b></div>
<div>
The Customer Service Supervisor is responsible for supervising and training employees and managing the Office/Customer Service area of the lab to a high level of efficiency while maintaining attendance and a high level of engagement in the department.</div>
<div><b>
MAJOR DUTIES AND RESPONSIBILITIES</b></div>
<ul>
<li>Demonstrate high competency in all office and customer service duties, including the laboratory operating software system. Manage activities to achieve high-quality output and service standards.</li>
<li>Maintain close association with accounts and address product information issues and Rx service. Render decisions to accounts on matters of company sales/service policies and procedures</li>
<li>Interpret work ticket instructions and troubleshoot production problems within area of responsibility to ensure production quality and service levels.</li>
<li>Manage and train employees and ensure timely performance reviews, proper documentation of performance issues and a motivating work environment.</li>
<li>Effectively communicate with all levels of the organization to ensure understanding and the proper application of company policies, practices and procedures.
</li><li>Assist and participate in the planning of State and Local Conventions.
</li><li>Continually review and suggest process improvements to simplify jobs, eliminate non-value-added tasks and reduce costs.</li>
<li>Act as a role model and clearly communicate organizational goals and foster a motivating and collaborative work environment.</li>
<li>Maintain work area in a neat, clean and organized condition.</li>
<li>Understand and follow all company and manufacturer&rsquo;s policies and procedures and ensure compliance with all attendance &amp; safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.</li>
<li>Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude.
</li><li>Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or supervisory training classes offered locally and suggested by the lab or higher management.
</li><li>Perform other duties as assigned.</li>
</ul>
<div>This position requires exposure to one or more hazardous substances/chemicals which requires safety training</div>
<div><b>
BASIC QUALIFICATIONS</b></div>
<ul>
<li>high school diploma, GED or equivalent work experience
</li><li>4+ years of experience working in customer service, hospitality or call center environment</li>
<li>Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations</li>
<li>Ability to perform all clerical and computer functions in support of the lab operations</li>
<li>Knowledge of Digital Vision Inc. (DVI) optical manufacturing software</li>
<li>Strong verbal and written communication skills and ability to manage internal and external customers
</li><li>Ability to lift/move up to 25 pounds</li></ul><br>
<div><br>
<b>PREFERRED QUALIFICATIONS</b></div>
<ul>
<li>Previous supervisory experience is a plus</li>
</ul><div>
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.</div><br>
<div></div>
<div>
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.</div><br>
<div></div>
<div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.</div></div>

Optical Customer Service Supervisor (hourly) Mon to Fri 7:30 am to 5:00 pm

Optical Sales

Kaiser Permanente

<div><div><b>Job Summary:</b></div>
<br>
In addition to the responsibilities below, this position is also responsible for monitoring the use and maintenance of equipment, supplies and medications; and/or performing patient care as necessary to maintain clinical expertise, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care on the unit; proactively monitoring and providing recommendations for daily operational activities involving patient/member care management; applying structured approaches to identify root causes and implement solutions to improve operation system process performance; conducting research into best practice models; leading the implementation patient care delivery systems and practice standards in an assigned location, ensuring patient/member satisfaction and quality of care; investigating and resolving patient/family/member concerns regarding patient/member care and services; working with physicians, outside health care providers, and other health care team members to achieve optimal patient care across the continuum; leading others in conducting quality assurance tasks for incoming and outgoing optical products; coordinating research and implementation of retail merchandising strategies and product trends; monitoring resource needs in assigned clinical areas to ensure alignment among assignment, utilization, and financial performance; implementing cash control policies and identifying and evaluating opportunities to decrease costs and improve service; assisting in the development and management of the departments budget and expenditures; managing and coordinating the development and implementation of retail sales strategies targeted to the membership served in order to meet revenue growth, service targets, and improve resource utilization; guiding research efforts on major optical competitors, local marketing, and product trends to determine marketing plans to address member questions or concerns; and training others on selling products and services.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.</li><br>
<li>
Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.</li><br>
<li>
Conducts budgeting and financial planning by: ensuring accountability for meeting financial revenue and expense targets are met within team or department and taking corrective action if off-course; implementing and supporting policies, procedures, and monitors that achieve accountability for cash control, product inventory, and service equipment; monitoring, identifying, and evaluating the financial performance of optometry and/or the optical stores in an assigned area; and fostering a cost-conscious culture.</li><br>
<li>
Ensures standardized care delivery by: managing large and/or complex work streams and evaluating performance to implement strategic initiatives; establishing strategic partnerships with physicians/providers and subject matter experts and service area leaders; utilizing data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring daily operational activities involving complex patient care management; managing complex multidisciplinary clinical team(s) and holding team(s) accountable for performance; implementing emergency preparedness programs; assuring the teams emergency preparedness and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and performance on daily operations and new initiatives to meet business line objectives.</li><br>
<li>
Manages operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; analyzing standardized and ad hoc data reporting to meet specific business objectives, implementing workflows and strategies and assuming accountability for team(s) department performance targets; interpreting data and taking action and translating reports into short-term operational initiatives to meet department performance goals; managing human resources related to selection, recruitment, orientation, education, disciplinary procedures, and training and development, ensuring training needs are being met; responding to union requests for information or complex grievances and escalating and/or resolving as needed and establishing labor management partnerships (LMPs) and labor relations; designing survey readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader, and identifying and developing plans to mitigate budget variances.</li><br>
<li>
Ensures member service and quality by: ensuring member satisfaction by managing the provision of a high level of quality of patient service and care; guiding team measurement efforts of member satisfaction with clinical and/or optical services, and utilizing the resulting feedback to drive improvements within the organization; managing the maintenance of the quality of care provided to members through an ongoing quality assurance program; leading others in conducting quality assurance for clinical and/or retail departments; and managing team for ensuring the resolution of member complaints, concerns, and requests for information, including service recovery and refunds if applicable.</li><br>
<li>
Manages improvements to operations and technology processes by: leading and implementing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes in response to complex barriers and/or issues; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department and organizational initiatives.</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Core)</b></div><ul><li>
Ambiguity/Uncertainty Management</li><li>
Attention to Detail</li><li>
Business Knowledge</li><li>
Communication</li><li>
Constructive Feedback</li><li>
Critical Thinking</li><li>
Cross-Group Collaboration</li><li>
Decision Making</li><li>
Dependability</li><li>
Diversity, Equity, and Inclusion Support</li><li>
Drives Results</li><li>
Facilitation Skills</li><li>
Health Care Industry</li><li>
Influencing Others</li><li>
Integrity</li><li>
Leadership</li><li>
Learning Agility</li><li>
Organizational Savvy</li><li>
Problem Solving</li><li>
Short- and Long-term Learning &amp; Recall</li><li>
Strategic Thinking</li><li>
Team Building</li><li>
Teamwork</li><li>
Topic-Specific Communication</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Functional)</b></div><ul><li>
Compliance Management</li><li>
Employee Training</li><li>
Health Care Quality Standards</li><li>
Medical Terminology</li><li>
Optometric Knowledge</li><li>
Business Acumen</li><li>
Business Process Improvement</li><li>
Change Management</li><li>
Clinical Quality Expertise</li><li>
Computer Literacy</li><li>
Confidentiality</li><li>
Conflict Resolution</li><li>
Corporate Partnerships</li><li>
Employee/Labor Relations</li><li>
Financial Analysis</li><li>
Health Care Compliance</li><li>
Health Care Operations</li><li>
Interpersonal Skills</li><li>
Legal And Regulatory Requirements</li><li>
Maintain Files and Records</li><li>
Marketing</li><li>
Member Service</li><li>
Onboarding</li><li>
Position Requirements</li><li>
Presentation Skills</li><li>
Recruitment and Hiring</li><li>
Service Focus</li><li>
Stakeholder Management</li><li>
Talent Management</li><li>
Talent Management Strategy</li><li>
Workforce Planning</li><li>
Written Communication</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><li>Minimum two (2) years of experience in a leadership role with or without direct reports.</li><br>
<li>
Minimum two (2) years of customer service experience.</li><br>
<li>
Bachelors degree in a business, nursing, health care, or a related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.</li></ul><br>
<ul><li>
Basic Life Support required at hire<br>
</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Opticianry Basic Certification from the American Board of Opticianry, in location where applicable.</li><li>
Ophthalmic Assistant Certification (COA), Certified Ophthalmic Medical Technologist (COMT), OR Certified Ophthalmic Technician, (COT) from the American Board of Opticianry, in location where applicable.</li></ul><br>
PrimaryLocation : California,Baldwin Park,Baldwin Park Medical Offices<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thur, Fri, Sat<br>
WorkingHoursStart : 08:30 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee<br>
Job Level : Manager with Direct Reports<br>
Job Category : Nursing &amp; Care Delivery Leadership<br>
Department : Baldwin Park MOB - Optical Dispensing-Reg Clinic - 0806<br>
Travel : Yes, 50 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Operations Manager I, Eye Care Services Clinical Ops and Optical Services

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