order fulfillment manager

Lewis Marine Supply

<p></p><div><h4 class="jobSectionHeader"><b>Job Description &ndash; Order Operations Manager</b></h4><p>
Job Type: Full-time</p>
<p>
Company Overview: Lewis Marine Supply is a fast-growing, high-volume 60+ year established Marine Distributor and Retailer located in sunny South Florida, with locations throughout the Southeastern US. We are committed to providing exceptional customer service and high-quality products to our customers and community and strive to create a welcoming environment where customers can enjoy a seamless shopping experience.</p>
<p>
Position Overview: The Order Operations Manager oversees end-to-end order processing across retail and eCommerce channels. This role ensures accurate, timely, and efficient order fulfillment while improving operational workflows, coordinating with internal teams, and delivering an excellent customer experience. The ideal candidate is detail-oriented, analytical, and skilled at managing cross-functional operations in a fast-paced environment.</p>
<h4 class="jobSectionHeader"><b>
Responsibilities:</b></h4><h4 class="jobSectionHeader"><b>
Order Management &amp; Fulfillment</b></h4><ul><li>
Manage the full order lifecycle from order placement to delivery and returns</li><li>
Ensure accurate order processing across POS and eCommerce platforms</li><li>
Monitor daily order volume and fulfillment performance</li><li>
Resolve order exceptions, delays, and escalations efficiently</li></ul><h4 class="jobSectionHeader"><b>
Retail &amp; eCommerce Operations</b></h4><ul><li>
Coordinate order flow between retail stores, warehouses, and thirdparty logistics providers</li><li>
Ensure consistency and accuracy across online and instore order systems</li></ul><h4 class="jobSectionHeader"><b>
Process Improvement &amp; Reporting</b></h4><ul><li>
Identify inefficiencies and implement process improvements to reduce errors and costs</li><li>
Develop and track KPIs (order accuracy, fulfillment time, cancellation rate, returns)</li><li>
Prepare operational reports and present insights to leadership</li></ul><h4 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h4><ul><li>
Partner with Customer Service to resolve customer order issues</li><li>
Work closely with Warehouse, Logistics, IT, and Finance teams</li></ul><h4 class="jobSectionHeader"><b>
Compliance &amp; Quality Control</b></h4><ul><li>
Ensure compliance with company policies, and vendor agreements</li><li>
Maintain data accuracy and documentation standards</li><li>
Support audits and operational reviews as needed</li></ul><h4 class="jobSectionHeader"><b>
Qualifications:</b></h4><ul><li>
35+ years of experience in order operations, fulfillment, or supply chain roles</li><li>
Experience in both retail and eCommerce environments</li><li>
Strong analytical, organizational, and problemsolving skills</li><li>
Proficiency with order management systems and Excel</li></ul><h4 class="jobSectionHeader"><b>
Benefits:</b></h4><ul><li>
Competitive pay based on experience.</li><li>
Opportunities for advancement and career growth.</li><li>
We offer you and your eligible family members a comprehensive and valuable benefits program which includes, medical, dental and vision. We also offer all employees company paid life insurance, short term disability and longterm disability. Matching 401k.</li></ul></div><p></p>

Order Operations Manager

Accenture

<p><b>Skill required:</b> Order Management - Order Management<br>
<b>Designation:</b> Sales Operations Associate Manager<br>
<b>Qualifications:</b>Any Graduation
<br>
<b>Years of Experience:</b>10 to 14 years
<br>
<b>About Accenture</b><br>
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
<br>
<b>What would you do?</b> Transforming sales to become a future-ready and digital B2B revenue engine. Order Management involves order processing, Receive, process and confirm customer orders in the system. Ensure order accuracy in terms of pricing, product specifications, quantity, and delivery details Coordinate with sales, supply chain, and warehouse teams to fulfill customer orders Work well with sales, logistics, finance, and customer service teams to ensure smooth operations.. Keyword includes (Order Processing, Order fullfilment&quot; &quot;Customer communication&quot;,Inventory Management) Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.<br>
<b>What are we looking for?</b> &bull; Assist the Manager in daily operations and process improvement initiatives. &bull; Supervise a team of order management professionals, ensuring SLA adherence and quality standards. &bull; Support escalations and resolve operational issues. &bull; Prepare and analyze operational reports for management review. &bull; Coordinate training and onboarding for new team members &bull; Bachelor&rsquo;s degree in Business, Operations, or related field. &bull; 5+ years&rsquo; experience in sales operations or order management, with some supervisory experience. &bull; Strong organizational, communication, and problem-solving skills. &bull; Experience with order processing software and data analytics.
<br>
<b>Roles and Responsibilities:</b> &bull;In this role you are required to do analysis and solving of moderately complex problems &bull; Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures &bull; The person requires understanding of the strategic direction set by senior management as it relates to team goals &bull; Primary upward interaction is with direct supervisor or team leads &bull; Generally interacts with peers and/or management levels at a client and/or within Accenture &bull; The person should require minimal guidance when determining methods and procedures on new assignments &bull; Decisions often impact the team in which they reside and occasionally impact other teams &bull; Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture &bull; Please note that this role may require you to work in rotational shifts</p>
<br>
Any Graduation

Sales Operations Associate Manager

IKEA Alsulaiman

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose
  </strong>
 </p>
 <p>
  Lead and secure successful end to end execution of customer orders fulfillment &lsquo;shelf to customer&rsquo; by developing efficient and effective means of operational excellence and collaboration with various 3PL.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountabilities
  </strong>
 </p>
 <ul>
  <li>
   Lead customer order fulfillment execution end to end by meeting highest standards.
  </li>
  <li>
   Ensure last mile logistics operations meets and exceed the customer expectations.
  </li>
  <li>
   Work with the business and various 3PL to constantly manage standards and deliver to set service level agreements.
  </li>
  <li>
   Contribute in development of process mapping customer order fulfillment journey and lead continuous improvement plans.
  </li>
  <li>
   Active contribution towards ensuring total lowest possible cost for logistics operations.
  </li>
  <li>
   Ensure that overall fulfillment operations is meeting current and future logistics trends.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experiences
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree in supply chain or any related field.
  </li>
  <li>
   5 to 10 years&rsquo; experience in the same role
  </li>
  <li>
   Must have strong communication skills in both Arabic and English.
  </li>
  <li>
   Project planning, prioritizing and administering work
  </li>
  <li>
   Data / Insight driven decision making
  </li>
 </ul>
</div>


Fulfillment Manager

Wabtec

<div><b>Job Description</b><br>
<ul><li>
Responsible for ensuring that specified materials are delivered to factories, service sites, or suppliers (as applicable) at the right time.</li><li>
Serve as the primary point of contact for order execution.</li><li>
Responsible for:</li></ul><p><b>
Supplier Management</b></p><ul><li>
Ensuring timely PO placement and delivery of material with the right quality as per contractual arrangements.</li><li>
Reviewing material requirements as per Material Requirement Planning (MRP) and procuring material as per the need date in collaboration with Sourcing and Supplier Quality.</li><li>
Continuous engagement with suppliers to monitor On-Time Delivery (OTD) and drive improvement actions to enhance overall quality.</li><li>
Actively participating in and leading discussions related to material crises.</li><li>
Ensuring progress reports are received from suppliers in the correct format and on time.</li><li>
Identifying supplier-related material delays and establishing a back-charging process for any delays in deliveries.</li><li>
Working on dedicated OTD focus programs and performing analysis on top/worst suppliers. Collaborating with suppliers to overcome delays through agreed mitigation and corrective action plans.</li><li>
Meeting all KPIs related to the fulfillment function.</li><li>
Ensuring suppliers are paid on time.</li><li>
Cross-functional coordination</li><li>
Managing the entire order fulfillment cycle and working in tandem with Engineering, Service Shops, Process Specialists, Quality (Shop Supplier), Sourcing, and Logistics teams for timely supplies.</li><li>
Coordinating with other functions to manage timely inspections, NCR resolution, and transportation.</li><li>
Engaging the right people (PQ/Process Specialists, etc.) for first product development in coordination with Sourcing and SQE.</li><li>
Establishing close collaboration with Wabtec network factories for managing exigencies and offshore suppliers.</li><li>
Attending all daily shop/material review meetings and managing exigencies in line with shop requirements.</li></ul><p></p><p><b><br>
Reporting and Material Visibility</b></p><ul><li>
Providing 100% material visibility and tracking across the organization.</li><li>
Managing material movement between different suppliers and factories and keeping track of all free-issue material.</li><li>
Incorporating best fulfillment practices and tools (MIN-MAX Scheduling/MRP Planning, etc.) used in other factory/service shop locations and working with the broader team for rollout.</li><li>
Leading/participating in supplier performance improvement and rating programs.</li></ul><p><b>
Education &amp; Experience</b></p><ul><li>
BE/B.Tech from a reputed institute.</li><li>
Master&rsquo;s in Materials Management preferred.</li></ul><p><b>
Essential Skills</b></p><ul><li>
Basic commercial awareness.</li><li>
Basic knowledge of planning and scheduling associated with production.</li><li>
Proactive, problem-solving attitude with strong networking and communication skills.</li><li>
Organizational skills, including prioritization and resource deployment.</li><li>
Ability to write reports, business correspondence, and procedure manuals.</li><li>
Ability to effectively present information and respond to questions.</li><li>
Good communication and presentation skills.</li><li>
Working knowledge in an ERP environment (Oracle desirable).</li><li>
Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>
Strong data analytical skills.</li><li>
Excellent communicator with strong collaboration skills.</li><li>
Ability to read engineering drawings/specifications and understand manufacturing processes.</li><li>
Language: Proficient in English.</li></ul><p><b>
Behavioral Competencies</b></p><ul><li>
Excellent interpersonal skills with the ability to work closely with diverse team members.</li><li>
Demonstrated leadership skills and ability to mentor teams when required.</li><li>
Confident and articulate in expressing thoughts.</li><li>
Strong conflict resolution capabilities.</li></ul><p></p><b><br>
Additional Information</b><div></div><p><b><br>
What could you accomplish in a place that puts People First?</b></p><p>
At Wabtec, it&rsquo;s not just about a job - it&rsquo;s about the impact you make. When our people come together, we&rsquo;re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.</p><p>
If you&rsquo;re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.<br>
</p><p><b>Who are we?</b></p><p>
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it&rsquo;s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together &ndash; are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.</p><p>
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We&rsquo;re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.</p><p><b>
Culture powers us and the possibilities.</b></p><p>
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We&rsquo;re building a culture where leadership, inclusion and your unique perspective fuel progress.</p><p><br>
We&rsquo;re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.</p><p>
Need accommodation? Just let us know - we&rsquo;ve got you.</p></div>

Procurement Specialist

SRM CHIPS

<p>SRM Chips is looking for an experienced and detail-oriented To manage end-to-end <b>digital sales, customer communication, and order fulfillment</b> across <b>social media, e-commerce platforms, tele-calling, B2C consumers, and B2B buyers</b>, ensuring revenue growth, customer satisfaction, and operational control.</p><p>Key Responsibilities1. Social Media Sales &amp; Lead Handling</p><ul><li>Handle inbound enquiries from <b>Instagram, Facebook, WhatsApp, and website chat</b></li><li>Convert social media messages into <b>confirmed orders</b></li><li>Coordinate with content/marketing team on offers, campaigns, and product visibility</li><li>Track daily leads vs conversions</li></ul><p>2. E-commerce Operations</p><ul><li>Manage orders from: Own website</li><li>Marketplaces (if applicable)</li><li>Ensure: Accurate order processing</li><li>Invoice generation</li><li>Dispatch coordination</li><li>Handle order issues: delays, cancellations, returns, replacements</li></ul><p>3. Tele-Calling &amp; Customer Follow-ups</p><ul><li>Outbound calls</li><li>Order confirmation</li><li>Payment follow-ups</li><li>Repeat sales / re-orders</li><li>Inbound call handling for customer queries and complaints</li><li>Maintain daily call logs and conversion status</li></ul><p>4. B2C (Retail Consumer) Management</p><ul><li>Handle individual consumer orders</li><li>Resolve complaints professionally</li><li>Ensure high customer satisfaction and repeat purchases</li><li>Maintain customer database for remarketing</li></ul><p>5. B2B (Wholesale / Bulk Orders) Management</p><ul><li>Distributor</li><li>Retailer</li><li>Corporate / bulk enquiries</li><li>Price negotiation (as per approved rate card)</li><li>Coordinate bulk dispatch schedules</li><li>Maintain B2B client list and monthly order volume tracking</li></ul><p>6. Order &amp; Coordination Control</p><ul><li>Coordinate with:</li><li>Production / Manufacturing</li><li>Packing team</li><li>Dispatch / Logistics</li><li>Ensure zero order mismatch</li><li>Monitor stock availability vs orders</li></ul><p>7. Reporting &amp; Control</p><ul><li>Submit <b>daily reports</b>:</li><li>Leads received</li><li>Orders confirmed</li><li>Revenue (B2C &amp; B2B separately)</li><li>Submit <b>weekly summary</b>:</li><li>Sales performance</li><li>Customer issues</li><li>Improvement suggestions</li></ul><p>Required Skills &amp; Qualifications</p><ul><li>Any degree (Commerce / Marketing preferred)</li><li>Experience:</li><li>1&ndash;3 years in E-commerce / Customer Operations / Sales Support</li><li>Strong communication skills (Tamil, English basic)</li><li>Experience handling: WhatsApp Business</li><li>Instagram / Facebook messages</li><li>Online orders</li><li>Basic Excel / Google Sheets knowledge</li><li>Customer-first mindset with strong follow-up discipline</li></ul><p>Working Time</p><ul><li>As per company operations (example: 9:00 AM &ndash; 6:00 PM)</li><li>Sunday: Weekly off (or as per company policy)</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹10,000.00 - ₹15,000.00 per month</p><p>Benefits:</p><ul><li>Internet reimbursement</li><li>Leave encashment</li></ul><p>Application Question(s):</p><ul><li>This role requires a minimum 1-year commitment with a formal employment agreement. Are you willing to commit for at least one year without interruption?</li><li>If selected, how soon can you join?</li><li>Do You know Tamil, English &amp; Malayalam</li></ul><p>Work Location: In person</p>

E-commerce & Customer Operations

Genpact

<p></p><div><div><div><div><div><b><i>Ready to build the future with AI?</i></b></div></div><div><div><b><i>
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s </i></b><b><i>AI Gigafactory</i></b><b><i>, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to </i></b><b><i>agentic AI</i></b><b><i>, our breakthrough solutions tackle companies&rsquo; most complex challenges.</i></b></div></div><div><div><b><i>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.</i></b></div></div><div><div><b><i>
Genpact (NYSE: G) is an</i></b><b><i> </i></b><b><i>advanced technology services and solutions company that delivers</i></b><b><i> </i></b><b><i>lasting</i></b><b><i> </i></b><b><i>value for leading enterprises</i></b><b><i> </i></b><b><i>globally.</i></b><b><i> </i></b><b><i>Through our</i></b><b><i> </i></b><b><i>deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead.</i></b><b><i> </i></b><b><i>Powered by curiosity, courage, and innovation</i></b><b><i>,</i></b><b><i> </i></b><b><i>our teams</i></b><b><i> </i></b><b><i>implement</i></b><b><i> </i></b><b><i>data, technology, and AI</i></b><b><i> </i></b><b><i>to</i></b><b><i> </i></b><b><i>create tomorrow, today.</i></b><b><i> </i></b><b><i>Get to know us at</i></b><b><i> </i></b><b><i>genpact.com</i></b><b><i> </i></b><b><i>and on</i></b><b><i> </i></b><b><i>LinkedIn</i></b><b><i>,</i></b><b><i> </i></b><b><i>X</i></b><b><i>,</i></b><b><i> </i></b><b><i>YouTube</i></b><b><i>, and</i></b><b><i> </i></b><b><i>Facebook</i></b><b><i>.</i></b></div></div><div><div><b>
Inviting applications for the role of </b><b>Senior Manager, Order Management!</b></div></div><div><div><b>
In this role, Strategic leader accountable for end-to-end Sales Order Governance, regional </b><b>fulfillment</b><b>performance, and driving automation and efficiency across the sales order lifecycle. This role ensures operational excellence, revenue assurance, and seamless integration between commercial and supply chain functions.</b></div></div><div><div><b>
Responsibilities</b></div></div><div><ul><div><div><b>
Define and implement global Sales Order Governance strategy across regions and business units.</b></div></div></ul></div><div><ul><div><div><b>
Lead transformation initiatives including pricing automation, CRM&ndash;ERP integration, and workflow digitalization.</b></div></div></ul></div><div><ul><div><div><b>
Drive </b><b>fulfillment</b><b>excellence to minimize revenue leakage and enhance customer experience.</b></div></div></ul></div><div><ul><div><div><b>
Collaborate with cross-functional leadership (Sales, Finance, SCM, IT) to ensure alignment and execution.</b></div></div></ul></div><div><ul><div><div><b>
Establish governance for customer commit dates and implement robust revenue assurance controls.</b></div></div></ul></div><div><ul><div><div><b>
Build and mentor high-performing teams, fostering capability development and continuous improvement.</b></div></div></ul></div><div><ul><div><div><b>
Present actionable business insights and </b><b>fulfillment</b><b>outlook to senior leadership and CXO stakeholders</b><b>.</b></div></div></ul></div><div><div><b>
Qualifications we seek in you!</b></div></div><div><div><b>
Minimum Qualifications</b></div></div><div><ul><div><div><b>
Bachelor&rsquo;s degree in Engineering</b><b> or equivalent.</b></div></div></ul></div><div><ul><div><div><b>
Advanced ERP configuration knowledge (pricing, rebates, order flows).</b></div></div></ul></div><div><ul><div><div><b>
Strong analytics, forecasting, and strategic planning capabilities.</b></div></div></ul></div><div><ul><div><div><b>
Deep understanding of sales operations and supply chain interdependence.</b></div></div></ul></div></div><div></div><div><div><div><b><br>
Preferred Qualifications/ Skills</b></div></div><div><ul><div><div><b>
MBA/</b><b>Post-graduation</b><b>preferred.</b></div></div></ul></div><div><ul><div><div><b>
Executive presence with proven ability to influence at senior levels.</b></div></div></ul></div><div><ul><div><div><b>
Strategic decision-making and change management expertise.</b></div></div></ul></div><div><ul><div><div><b>
High-impact communication and stakeholder engagement skills.</b></div></div></ul></div><div></div><div><div><b><i><br>
Why join Genpact?</i></b></div></div><div><ul><div><div><b><i>
Lead AI-first transformation</i></b><b><i> &ndash; Build and scale AI solutions that redefine industries</i></b></div></div></ul></div><div><ul><div><div><b><i>
Make an impact</i></b><b><i> &ndash; Drive change for global enterprises and solve business challenges that matter</i></b></div></div></ul></div><div><ul><div><div><b><i>
Accelerate your career</i></b><b><i>&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</i></b></div></div></ul></div><div><ul><div><div><b><i>
Grow with the best</i></b><b><i> &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</i></b></div></div></ul></div><div><ul><div><div><b><i>
Committed to ethical AI</i></b><b><i> &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</i></b></div></div></ul></div><div><ul><div><div><b><i>
Thrive in a values-driven culture</i></b><b><i> &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</i></b></div></div></ul></div><div><div><b><i>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.</i></b></div></div><div><div><b><i>
Let&rsquo;s build tomorrow together.</i></b></div></div><div></div><div><div><b><i><br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, </i></b><b><i>color</i></b><b><i>, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.</i></b><br>
<b><i>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</i></b></div></div></div></div><p></p><p><br>
JobSenior Manager</p><p>
Primary LocationIndia-Pune</p><p>
ScheduleFull-time</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingDec 21, 2025, 11:38:11 PM</p><p>
Unposting DateJan 21, 2026, 12:29:00 PM</p><p>
Master Skills ListOperations</p><p>
Job CategoryFull Time</p></div>

Senior Manager - Order Management

Glanbia Performance Nutrition

<div><div><b>Customer Service &amp; D2C Fulfillment Assistant Manager, META</b></div><div><b>
Department: Logistics &amp; Customer Service</b><br>
<b>Reports to: Head &ndash; Logistics &amp; Customer Service (SA &amp; META)</b></div><div><b>
Location: Mumbai, India</b><br>
<b>Employment Type: Full-time</b></div><div></div><p><b><br>
Glanbia Performance Nutrition</b></p><p>
Join this dynamic team focused on delivering better nutrition for every step of life&rsquo;s journey</p><p><b>
The Opportunity</b></p><p>
The Assistant Manager &ndash; Customer Service &amp; D2C Fulfillment owns the end-to-end order-to-delivery journey for wholesale and direct-to-consumer (D2C) channels across assigned markets. The role combines customer operations (order processing, issue resolution, KPIs) with e-commerce fulfillment (last-mile coordination, 3PL performance management), driving OTIF, TAT, and customer experience. You&rsquo;ll collaborate daily with Sales, Demand Planning, Finance, and 3PL partners to ensure accurate orders, fast cycle times, and data integrity in SAP/WMS.</p><p><b>
Job Responsibilities
</b></p><ul><li><b>Customer Service Operations</b></li></ul><ul><li>
Manage accurate, timely order entry and changes; monitor orders through fulfillment and invoicing; ensure invoice accuracy.</li><li>
Lead proactive communications with customers, Sales, Finance, Supply Chain on order status, constraints, and resolutions.</li><li>
Resolve service requests and critical issues (stock, shipping conflicts, special handling, transitions) to deliver on time and complete.</li><li>
Own customer master data enablement and maintenance in SAP.<br>
Run monthly KPI reviews (US/UK interfaces) to surface trends and actions.</li><li><b>
D2C / E-commerce Fulfillment</b></li></ul><ul><li>
Orchestrate daily D2C fulfillment flow: - management with warehouse/3PL. (Blended from fulfillment scope).</li><li>
Coordinate last-mile partners and brokers for smooth cross-border and domestic deliveries; track SLA adherence and recovery plans.</li><li>
Maintain SKU-level readiness (packaging/labels), and ensure alignment on cut-offs, staging windows, and carrier pickup schedules.</li></ul><ul><li><b>
Performance, Reporting &amp; Continuous Improvement</b><br>
<ul><li>Build and monitor Order-to-Delivery KPIs and scorecards: Fill Rate, OTIF, TAT, complaint resolution time; publish weekly/monthly insights and corrective actions by customer/market.</li><li>Partner with Planning, Warehouse and Transportation on root-cause analysis (inventory accuracy, dock capacity, carrier performance) and drive CI projects.</li><li>Ensure MIS/data accuracy and standardized reporting across channels.</li></ul></li><li><b>
Cross-Functional &amp; Governance</b><br>
<ul><li>Align with Sales on allocations, substitutions, and transitions during constraints; communicate impacts to customers.</li><li>Work with Finance/AR on credit readiness and clean invoicing; escalate risks early.</li></ul></li><li>Enforce SOPs for order release, warehouse handovers, and internal communication threads with Customs/Logistics/Warehouse teams.</li></ul><p><b>
Success Metrics (KPIs)</b></p><ul><li>
OTIF: On-time, in-full delivery performance improvement vs. baseline.<br>
TAT: Order-to-Dispatch / Order-to-Delivery cycle time reduction.</li><li>
Fill Rate &amp; Backorder Rate by channel/customer.<br>
Customer Complaints: resolution lead time and recurrence rate.<br>
Master Data &amp; MIS Accuracy (SAP/WMS).</li></ul><p><b>
Skills &amp; Competencies</b></p><ul><li>
Strong analytical, interpersonal, and project management skills; detail-oriented and able to multitask in a fast-paced environment.</li><li>
Excellent written and verbal communication with suppliers, customers, and cross-functional teams.</li><li>
Customer-first mindset with bias for action and escalation clarity.</li><li>
Familiarity with warehouse operations and 3PL management.</li></ul><p><b>
Tools &amp; Systems</b></p><ul><li>
Proficiency in Microsoft Office (Excel, PowerPoint, Word) and exposure to SAP, inventory and WMS platforms; advantage if experienced with e-commerce order/fulfillment tools and dashboards.</li></ul><p><b>
Qualification &amp; Experience Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or related field.</li><li>4&ndash;5+ years in Customer Service / Order Management and/or E-commerce Fulfillment, preferably within CPG or logistics environments.</li></ul><p>
If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!</p><p><b>
Where and How You Will Work</b></p><p>
The opportunity will be based in Mumbai, Andheri East with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.</p><p><b>
What We Would Like to Offer You</b></p><p>
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health, pension &amp; competitive salary.</p><p><b>
About Glanbia</b></p><p>
Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health &amp; Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.</p><p>
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.</p></div><p></p>

Customer Service & D2C Fulfillment Assistant Manager, META

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