order fulfillment manager

Technogym

<div><div><div><div><div><div><p>Order Fulfillment Manager
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Jersey City (New Jersey), NJ, US
</div></div></div></div><div><div><div><div><b>Function/Branch: </b>Operations
</div></div></div></div><div><div><div><div><b>Type of contract: </b>Permanent Employee
</div></div></div></div></div><div><div><div><div><div><div><div><div><div>Our Company</div>
</div><div><div>
Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as &quot;The Wellness Company&quot;, our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym&rsquo;s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes.</div><br>
<div></div>
<div>
Technogym inspires <b>70 million daily users</b> to train using our <b>innovative &amp; engaging solutions for fitness, sport and health</b>. Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world!</div></div></div><div><div><div>
Your Role</div>
</div><div><div>
We are looking for an <b>Order Fulfillment Manager</b> to ensure the efficient execution of the Order to Cash (OTC) process, from order confirmation to delivery and installation (D&amp;I). You will play a critical role in delivering exceptional customer experience while maintaining cost efficiency. This role involves working with third-party logistics (3PL), optimizing logistics costs, and supporting sales forecasting processes to achieve business objectives. The ideal candidate will be hands-on, ready to step in to support the team as neded, and thrives as a change agent who drives continuous improvement. This role reports to the VP, Order Fulfillment &amp; Logistics, and works on-site at our Jersey City offices.</div></div></div><div><div><div>
Your Impact</div>
</div><div><ul><li>Oversee the end-to-end Order to Cash process, ensuring customer expectations are met regarding experience and cost efficiency.</li>
<li>Ensure the implementation and achievement of KPIs related to TECHNOGYM CARE activities.</li>
<li>Proactively work with the Logistics team to manage 3PLs, ensuring compliance with Service Level Agreements (SLA) and delivering a superior D&amp;I customer experience.</li>
<li>Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog, slippage and minimizing revenues deviations</li>
<li>Ensure accurate and compliant invoicing, adhering to local fiscal laws and IFRS Group Revenue Recognition policies.</li>
<li>Support the leadership team to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end)</li>
<li>Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability</li>
<li>Guarantee an effective Close the Loop process, in line with TG policies</li>
<li>Responsible to ensure proper Governance and Compliance of Order To Cash Process</li>
<li>Ensure the continuous improvement of costs and stock optimization and that OTC is lean, effective and efficient</li>
<li>Build a solid, robust, right-sized, competent, data driven, customer oriented and engaged team</li>
</ul></div></div><div><div><div>About You</div>
</div><div><div>
What you should bring:</div>
<ul>
<li>Customer-focused with a deep sense of care and a strong commitment to delivering exceptional experiences that reflect the excellence and sophistication of a luxury brand.</li>
<li>Proven expertise in Order Fulfillment, Logistics Management, or a related discipline, ideally within a fast-paced, highly complex B2B and B2C environments.</li>
<li>In-depth knowledge of warehouse management, delivery and installation processes, and international importation procedures.</li>
<li>Strong financial acumen, with the ability to manage costs effectively and make data-driven decisions. Excellent skills in project management, problem-solving, negotiation, and analytics.</li>
<li>Provides strong, empathetic leadership that inspires and develops high-performing teams</li>
<li>Advanced proficiency in Microsoft Office and hands-on experience with ERP (SAP preferred), Salesforce, Power BI and WMS platforms.</li>
<li>Able to work on-site 5x/week at our Jersey City offices</li></ul><br>
<div></div>
<div>
What We Offer:</div>
<ul>
<li>Salary range $100,000 - $115,000 commensurate with experience</li>
<li>Comprehensive medical, dental, and vision insurance - eligible starting first day of employment</li>
<li>401k with company match - eligible first day of employment</li>
<li>PTO</li>
<li>On-site gym for employee use</li>
</ul></div></div><div><div><div>Technogym is an Equal Opportunities Employer</div>
</div><div><div>
Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.<br>
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!</div></div></div></div></div></div></div></div></div></div><p></p>

Order Fulfillment Manager

Breville | Sage

<div>
 <p>
  <strong>
   About BRG Group
  </strong>
 </p>
 <p>
  Over the past 80+ years BRG Group has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. BRG Group enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A career at BRG Group is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.
  </strong>
 </p>
 <p>
  <strong>
   About the role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  The Operations Manager, Order Management plays a key role in leading the order management teams across the U.S., Canada, and Mexico. This position drives accuracy, efficiency, and compliance in order fulfillment and claims management while ensuring customer satisfaction through proactive communication, team leadership, and process improvement. The successful candidate will align operational execution with company sales strategies to achieve service excellence and revenue goals.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee order processing and fulfillment performance to ensure accuracy, timeliness, and alignment with vendor compliance and expectations.
  </li>
  <li>
   Lead the chargeback and claims management process, ensuring all claims are submitted and resolved within vendor timelines.
  </li>
  <li>
   Analyze customer scorecard data to identify trends, develop corrective actions, and improve KPIs through process optimization.
  </li>
  <li>
   Serve as the main operational contact for sales, logistics, and customers across North America, ensuring timely and accurate communication.
  </li>
  <li>
   Partner cross-functionally with Sales, Planning, Logistics, and Finance to resolve fulfillment barriers and improve order flow.
  </li>
  <li>
   Coach, develop, and motivate the order processing team to achieve fulfillment accuracy and continuous improvement goals.
  </li>
  <li>
   Evaluate and refine existing order management and ERP (D365) workflows to enhance visibility, automation, and reporting efficiency.
  </li>
  <li>
   Drive a team culture of accountability, collaboration, and customer-first service excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Requirements:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Supply Chain, or related field; or equivalent experience.
  </li>
  <li>
   5-10 years of experience managing order processing, operations, or supply chain teams.
  </li>
  <li>
   Proven experience working with major retailers (Amazon, Best Buy, Target, etc.) and understanding of vendor compliance requirements.
  </li>
  <li>
   Knowledge of organizational effectiveness, customer service management, and process improvement principles.
  </li>
  <li>
   Experience managing remote teams across multiple regions (U.S., Canada, Mexico).
  </li>
  <li>
   Strong leadership, communication, and analytical skills with the ability to prioritize effectively.
  </li>
  <li>
   Proficiency in Microsoft Office (Excel, Outlook, Word) and familiarity with ERP/EDI tools such as Microsoft Dynamics 365.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Preferred Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Experience with chargeback and scorecard management for major retailers.
  </li>
  <li>
   Working knowledge of 3PL, EDI and TMS systems.
  </li>
  <li>
   Advanced proficiency in Microsoft Dynamics 365 or similar ERP systems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What Success Looks Like
   </u>
  </strong>
 </p>
 <ul>
  <li>
   &ge; 98% order fulfillment accuracy and on-time delivery across regions.
  </li>
  <li>
   Zero missed claim dispute deadlines and reduced chargeback losses quarter over quarter.
  </li>
  <li>
   High-performing team recognized for proactive communication and customer-first culture.
  </li>
  <li>
   Implementation of measurable process improvements that increase accuracy and efficiency.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager, Order Management - Americas

Motifz

<p><b>Job Opportunity: E-Commerce Operational Manager &ndash; Motifz Textile (Lahore)</b></p><p><b>Date Posted:</b> 21 October 2025<br/><b>Location:</b> Akhtar Saeed, 19 Kilometer Ferozepur Road, Lahore<br/><b>Job Type:</b> Full-time (On-site)</p><p>Motifz Textile is seeking a <b>skilled and detail-oriented E-Commerce Operational Manager</b> to oversee daily online order processing, coordinate with production and dispatch teams, and ensure smooth end-to-end operations of our e-commerce channels. The ideal candidate must have strong command over Shopify and experience in managing online retail workflows.</p><p><b>Key ResponsibilitiesDaily Workflow:</b></p><ul><li>Process online orders from <b>Shopify</b> &ndash; including data correction, order confirmation, and generating courier labels.</li><li>Forward courier labels to the <b>dispatch team</b> for shipment.</li><li>Generate and monitor <b>order tracking</b> details.</li><li>Manage <b>order fulfillment</b> on Shopify.</li><li>Issue <b>credit vouchers</b> on Shopify where applicable.</li><li>Resolve <b>customer complaints</b> and coordinate re-dispatches.</li><li>Coordinate with the <b>production team</b> for required inventory against online orders.</li><li><b>Close POS and DCF</b> (Daily Cash Flow) on a daily basis.</li><li>Match <b>returns from courier portals</b> with web sale software.</li><li>Prepare and maintain a <b>daily receivables report</b> for management.</li></ul><p><b>Weekly Workflow:</b></p><ul><li>Review and process <b>pending and dispatched orders</b>.</li><li><b>Bulk update inventory</b> on Shopify.</li><li>Prepare <b>reconciliations</b> and follow up on <b>outstanding balances</b> daily and weekly.</li></ul><p><b>Monthly Workflow:</b></p><ul><li>Prepare <b>month-end reconciliations</b> and make adjustments if required.</li><li>Reconcile <b>DHL invoices</b> and process them for payment.</li><li>Follow up on <b>packing material orders</b>, ensure timely procurement, and process related payments.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in <b>Business Administration, E-Commerce, Supply Chain, or a related field</b> from a recognized institution.</li><li><b>Experience:</b> 2&ndash;4 years of hands-on experience in <b>E-Commerce Operations or Online Order Management</b>, preferably in the <b>textile or retail sector</b>.</li><li><b>Skills:</b></li><li>Proficient in <b>Shopify</b> and <b>MS Excel</b>.</li><li>Strong understanding of <b>order fulfillment, inventory control, and courier coordination</b>.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Attention to detail with the ability to manage multiple tasks efficiently.</li><li><b>Gender:</b> Male candidates preferred.</li><li><b>Location:</b> Must be <b>Lahore-based</b> (on-site position).</li></ul><p><b>Benefits:</b></p><ul><li>Market-competitive salary based on experience.</li><li>Supportive and professional work environment.</li><li>Career growth opportunities within a leading textile brand.</li></ul><p><b>To Apply:</b></p><p><b>Email your CV to:</b> hr@motifz.com.pk<br/><b>WhatsApp:</b> 0315-0149906</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Job Opportunity: E-Commerce Operational Manager – Motifz Textile (Lahore)

PakWheels

<div><p><b>Job Description:</b></p>
<p>The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.</p>
<p><b>Key Responsibilities:</b></p>
<p><b>Order Processing &amp; Fulfillment:</b></p>
<ul><li>Ensure accurate and timely processing of customer orders.</li>
<li>Coordinate with vendors for order fulfillment and shipment.</li>
<li>Monitor order statuses and proactively resolve delays or issues.</li>
</ul>
<p><b>Items Procurement &amp; Dispatching:</b></p>
<ul><li>Oversee the procurement of required items from vendors.</li>
<li>Manage the dispatching process to ensure smooth deliveries.</li>
<li>Work with the warehouse/logistics teams to optimize fulfillment operations.</li>
</ul>
<p><b>Vendor Pickups &amp; Deliveries Management:</b></p>
<ul><li>Coordinate vendor pickups for inbound inventory.</li>
<li>Ensure timely deliveries from vendors to customers or distribution hubs.</li>
<li>Work closely with third-party logistics (3PL) providers for efficient execution.</li>
</ul>
<p><b>Packaging Material Replenishment:</b></p>
<ul><li>Maintain optimal stock levels of packaging materials for vendors.</li>
<li>Coordinate with suppliers to replenish packaging materials as needed.</li>
<li>Ensure packaging quality meets company standards.</li>
</ul>
<p><b>3PL SLA Disputes &amp; Resolution:</b></p>
<ul><li>Monitor third-party logistics (3PL) service level agreements (SLAs).</li>
<li>Identify and escalate SLA breaches, ensuring quick resolutions.</li>
<li>Work with 3PL partners to enhance service quality and minimize delays.</li>
</ul>
<p><b>3PL &amp; Product Dispute Management:</b></p>
<ul><li>Handle disputes related to logistics, product discrepancies, and fulfillment errors.</li>
<li>Investigate and resolve product-related issues with vendors.</li>
<li>Collaborate with internal teams to implement corrective actions.</li>
</ul>
<p><b>Job Requirements:</b></p>
<p><b>Education &amp; Experience:</b></p>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.</li>
<li>1-3 years of experience in e-commerce operations, logistics, or fulfillment.</li>
<li>Experience in order processing, procurement, and 3PL coordination is preferred.</li>
</ul>
<p><b>Skills &amp; Competencies:</b></p>
<ul><li>Strong organizational and multitasking skills.</li>
<li>Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Problem-solving mindset with attention to detail.</li>
<li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul></div>

E-Commerce Business Operations Executive

justclean

<div>
 <p>
  Account Manager is responsible for ensuring operational success and order fulfillment within an assigned country. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.
 </p>
 <p>
  The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  - Oversee the complete order cycle from pickup to delivery within the assigned country.
 </p>
 <p>
  - Monitor daily deliveries and ensure services are completed on time.
 </p>
 <p>
  - Follow up promptly on delayed or pending orders with service providers.
 </p>
 <p>
  - Track and update order status to maintain consistent performance.
 </p>
 <p>
  - Handle partner support tickets and escalate unresolved issues when necessary.
 </p>
 <p>
  - Support operations of the assigned country according to daily shift allocations.
 </p>
 <p>
  - Supervise operations across different delivery points and escalate delays or failures.
 </p>
 <p>
  - Act as a liaison between country teams and customer service.
 </p>
 <p>
  - Assist with real-time incident handling and operational escalations.
 </p>
 <p>
  - Prepare and submit shift reports summarizing incidents, order performance, and service quality.
 </p>
 <p>
  - Ensure the timely execution of pickups and deliveries.
 </p>
 <p>
  - Assist in the training and onboarding of service providers when needed.
 </p>
 <p>
  - Provide direct communication support to partners for any operational requirements.
 </p>
 <p>
  - Offer cross-country operational support during peak hours or emergencies.
 </p>
 <ul>
  <li>
   Job Type: Full-time
  </li>
 </ul>
</div>


Account Manager

Philips Health Systems

<p><b>Job description:</b></p><ul> <li><b>s</b> <b>ingle point of accountability</b> in International Region for demand and inventory planning, revenue forecasting and delivery, order fulfillment and quality in support of BU Regional Business Leaders and BU Global Integrated Supply Chain Leaders.</li> <li>captures and prioritizes critical requirements of <b>BU specific supply chain strategy to support enterprise goals in </b>International Region, balancing unique innovation with infrastructure leverage across supply chain functions to optimize service, cost of working capital</li> <li>Spearheads regionally focused supply chain management initiatives aimed at achieving specific targets, advocates for cycle time reduction programs across the entire supply chain for a specific BU to <b>enhance responsiveness to fluctuating demand and simultaneously reduces inventory levels</b> </li> <li>Improves forecast accuracy and delivery precision, offers robust functional leadership across the End-To-End process, and bolsters operational planning proficiency at every organizational level, <b>working intimately with regional Sales, Commercial Operations and Customer Project Management teams</b> </li> <li>Critical Performance Indicators include <b>Demand Forecast Accuracy, Revenue Forecast Accuracy, Inventory as a % of Materials Sales, On-time in Full (OTIF), Defects on Arrival (DEFOA), Order Cycle Time </b> </li> <li>Offers guidance and direction to supply chain managers across diverse operational areas, groups and functions, <b>ensuring alignment with strategic objectives and fostering collaboration to optimize supply chain management processes </b> </li> </ul> <p><b>Key performance indicators on this role:</b></p><ul> <li>S&amp;OP Revenue Forecast Accuracy   2-5% bias</li> <li>Inventory: MAT as % of sales/Absolute Inventory (mE)</li> <li>Unhealthy Inventory (mE)</li> <li>On-Time-in-Full (Fulfillment metric) in %</li> <li>Mix Forecast Accuracy (%) Demand</li> <li>Progression in Strategic/Process Transformation Programs</li> <li>Lead S&amp;OP Deployment (Beyond)</li> <li>Enhance S&amp;OE governance (Tier 3 structure for Revenue and Inventory Outcomes)</li> </ul>

Revenue Planning Leader MR

Delhivery

<div>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  The
  <strong>
   Fixed Fleet Operations
  </strong>
  plays a crucial role in ensuring timely and complete order fulfillment within the fixed fleet. The role involves real-time calling and coordination with
  <strong>
   delivery partners (2W &amp; 3W)
  </strong>
  and
  <strong>
   centre executives
  </strong>
  , identifying reasons for unfulfilled orders, resolving issues, and improving overall delivery performance.
 </p>
 <p>
  The telecaller will act as the
  <strong>
   communication bridge
  </strong>
  between the on-ground fleet and the operations team to enhance efficiency, reduce unassigned cases, and drive better fulfillment outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <br/>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   :1. Order Fulfillment Coordinatio
  </strong>
 </p>
 <ul>
  <li>
   nCall delivery partners (2W and 3W) for all
   <strong>
    unfulfilled or delayed order
   </strong>
   s to understand the reason for non-fulfillment
  </li>
  <li>
   .Coordinate with the
   <strong>
    MG Centre Executive
   </strong>
   s to reassign or resolve unassigned orders in real-time
  </li>
  <li>
   .Ensure 100% coverage of unfulfilled order cases within the same day
  </li>
  <li>
   .Track progress and ensure timely closure of pending deliveries
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   .
   <br/>
   2. RCA (Root Cause Analysis) &amp; Reporti
  </strong>
 </p>
 <ul>
  <li>
   ngRecord detailed reasons for each unfulfilled order (e.g., absenteeism, delay, vehicle issue, incorrect route, etc.
  </li>
  <li>
   ).Prepare daily reports summarizing RCA findings and share them with the Fixed Fleet Manage
  </li>
  <li>
   r.Identify recurring issues and suggest preventive measures to reduce order drop-off
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   s.
   <br/>
   3. Communication &amp; Coordinat
  </strong>
 </p>
 <ul>
  <li>
   ionMaintain regular communication with delivery partners and centre executives for operational updat
  </li>
  <li>
   es.Support escalation handling by providing on-call clarity on order or partner-related issu
  </li>
  <li>
   es.Ensure accurate updates in system tools or tracking sheets after every ca
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ll.
   <br/>
   4. Data &amp; Documenta
  </strong>
 </p>
 <ul>
  <li>
   tionMaintain a call log for all outbound calls and follow-
  </li>
  <li>
   ups.Update partner or order-related notes accurately in CRM or tracking platfo
  </li>
  <li>
   rms.Flag any critical cases or recurring patterns to the Fixed Fleet Manager immediat
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ely.
   <br/>
   Key Requirem
  </strong>
 </p>
 <ul>
  <li>
   ents:1&ndash;2 years of experienc
   <strong>
    e in telecalling, operations coordination, or customer su
   </strong>
   pport, preferably in logistics, supply chain, or delivery-based indust
  </li>
  <li>
   ries.Excellent communication skill
   <strong>
    s in Hindi and En
   </strong>
   glish (regional language prefer
  </li>
  <li>
   red).Strong follow-up discipline and attention to de
  </li>
  <li>
   tail.Ability to handle high call volumes efficie
  </li>
  <li>
   ntly.Basic proficiency in Excel / Google Sheets for daily repor
  </li>
 </ul>
 <p>
  <br/>
 </p>
 ting.
</div>


Operations- Associate/Manager

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