order fulfillment manager

Rishi Jobs

<div>Profile: Dispatch Manager(Ecommerce)-Apparels-Surat-40k
Experience: 3-5yrs
Salary Range: 30k-40K
<h2 class="jobSectionHeader">Role Overview</h2>
We are seeking a highly organized and detail-oriented Ecommerce Dispatch Manager to oversee end-to-end order fulfillment and dispatch operations for our online business. The ideal candidate will ensure accurate, timely, and efficient delivery of customer orders while maintaining operational excellence and minimizing errors.
<h2 class="jobSectionHeader">1. Order Fulfillment &amp; Dispatch</h2>
<ul><li>Manage daily ecommerce order processing and dispatch activities
</li><li>Ensure all orders are packed, labeled, and shipped within defined SLAs
</li><li>Monitor order queues and prioritize urgent / express shipments
</li></ul><h3 class="jobSectionHeader">2. Warehouse &amp; Packing Operations</h3>
<ul><li>Supervise packing and dispatch staff
</li><li>Ensure proper packaging standards to avoid damage or returns
</li><li>Prevent incorrect shipments (wrong SKU / size / address)
</li></ul><h3 class="jobSectionHeader">3. Courier &amp; Logistics Coordination</h3>
<ul><li>Coordinate with logistics partners (courier companies / aggregators)
</li><li>Generate shipping labels, invoices, and manifests
</li><li>Track shipments and resolve delivery exceptions
</li></ul><h3 class="jobSectionHeader">4. Returns &amp; Reverse Logistics</h3>
<ul><li>Oversee product returns, exchanges, and RTO shipments
</li><li>Ensure quality checks on returned items
</li><li>Coordinate refunds / replacements with relevant teams
</li></ul><h3 class="jobSectionHeader">5. Inventory &amp; Stock Alignment</h3>
<ul><li>Work closely with inventory &amp; merchandising teams
</li><li>Ensure stock accuracy for online orders
</li><li>Prevent overselling / stock mismatches
</li></ul><h3 class="jobSectionHeader">6. Performance &amp; Reporting</h3>
<ul><li>Track dispatch KPIs (TAT, error rate, RTO %, delays)
</li><li>Prepare daily / weekly dispatch reports
</li><li>Identify bottlenecks and improve processes
</li></ul><h3 class="jobSectionHeader">7. Process Optimization</h3>
<ul><li>Improve packing &amp; dispatch efficiency
</li><li>Implement SOPs for error reduction
</li><li>Handle peak sale periods &amp; high-volume days</li></ul></div>

Dispatch Manager(Ecommerce)-Apparels-Surat-40k

PRECISION GROUP

<div>JOB CONTENT 
Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales, Production, Planning, Quality, Logistics, and Finance to ensure accurate order processing, timely delivery, and high customer satisfaction in line with company policies, SLAs, and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution, effective issue resolution, and continuous service improvement.<div></div> 
FUNCTIONAL RESPONSIBILITIES 
Order Management &amp; Customer Fulfillment 
<ul><li>
Manage the complete order-to-delivery lifecycle including order entry, validation, processing, tracking, and fulfillment. 
</li><li>
Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines. 
</li><li>
Monitor order status, production progress, and delivery schedules to ensure on-time fulfillment. 
</li><li>
Coordinate with Production Planning and Logistics team to ensure availability of finished goods and readiness for dispatch. 
</li><li>
Communicate order confirmations, changes, delays, and dispatch details to customers proactively. 
</li><li>
Manage customer requirements related to product specifications, packaging, lead times, and delivery schedules. 
</li><li>
Support export/local shipment documentation where applicable.</li></ul> 
Customer Relationship &amp; Service Excellence 
<ul><li>
Serve as the primary contact for customers on order status, delivery timelines, product availability, and service requests. 
</li><li>
Maintain strong working relationships with key customers to ensure service excellence and business continuity. 
</li><li>
Respond to customer inquiries, complaints, and service issues within defined SLAs. 
</li><li>
Coordinate cross-functional resolution of customer concerns related to quality, delivery, or documentation. 
</li><li>
Conduct periodic customer satisfaction surveys and maintain customer feedback records.</li></ul> 
Production &amp; Demand Coordination 
<ul><li>
Work closely with Sales to capture customer forecasts and demand requirements. 
</li><li>
Coordinate with Production Planning to ensure alignment between customer demand and manufacturing capacity. 
</li><li>
Monitor forecast accuracy and support demand planning activities. 
</li><li>
Assist in managing order prioritization and delivery commitments based on production schedules.</li></ul> 
Quality &amp; Compliance Support 
<ul><li>
Coordinate with Quality Assurance to ensure timely issuance of required documentation (e.g., COA, product compliance documents, specifications). 
</li><li>
Support customer complaint investigations and corrective action follow-ups. 
</li><li>
Ensure compliance with company quality, food safety (where applicable), and regulatory standards relevant to packaging manufacturing. 
</li><li>
Maintain full traceability of customer orders, documentation, and records. To ensure that all processes, procedures and activities meet and match those as laid down under company ISO and management procedures.</li></ul> 
Logistics &amp; Dispatch Coordination 
<ul><li>
Coordinate with Logistics for shipment planning, dispatch schedules, and delivery tracking. 
</li><li>
Ensure accurate dispatch documentation and customer communication. 
</li><li>
Monitor delivery performance and escalate risks affecting customer commitments.</li></ul> 
Data Management &amp; Reporting 
<ul><li>
Maintain accurate customer, order, and service data in ERP systems. 
</li><li>
Generate reports on order fulfillment performance, service levels, and customer complaints. 
</li><li>
Monitor service performance metrics including on-time delivery, order accuracy, complaint resolution timelines, and customer satisfaction levels to ensure service excellence and continuous improvement.</li></ul> 
Process Compliance &amp; Continuous Improvement 
<ul><li>
 Ensure adherence and compliance to SOPs, Safety, Quality, Food Safety and Environment requirements as specified in the global QHSE Management System with strict adherence to ISO and local regulatory authority 
</li><li>
Participate in process improvement initiatives related to customer service and supply chain operations. 
</li><li>
Identify service gaps and recommend process enhancements to improve efficiency and customer experience. 
</li><li>
Stay updated with developments in customer service tools, ERP/CRM systems, and manufacturing service practices. 
</li><li>
Perform any other job(s) / task(s) assigned by the Manager to accomplish department objectives.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3>
Education/ Qualifications<ul><li> 
 Bachelor&rsquo;s Degree in Business Administration, Supply Chain, Operations, or related field.</li></ul> 
Experience<ul><li> 
 Min. 5-8 years of experience in Customer Service / Order Fulfillment / Customer Operations in Manufacturing / FMCG / industrial products</li></ul> 
Functional Skills &amp; Specific Knowledge<ul><li> 
 Strong knowledge of order management and customer fulfillment processes in manufacturing</li><li> 
 Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)</li><li> 
 Understanding of production planning / MRP processes (preferred)</li><li> 
 Strong coordination and stakeholder management skills</li><li> 
 Good command on MS Office applications</li><li> 
 Strong problem-solving and customer issue resolution capability</li><li> 
 Ability to manage multiple priorities and meet service deadlines</li><li> 
 Proven track record in problem solving and reducing customer complaints and meeting SLA&rsquo;s</li></ul></div><div></div>

Specialist - Customer Fulfillment

The Home Depot

<div>Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Operations Experience Manager

Nyxoah

<div>
 
 
 About Nyxoah:
 
 
 
 Nyxoah is a medical technology company focused on improving the lives of people with obstructive sleep apnea (OSA) through the development and commercialization of the Genio&reg; system. We operate in a dynamic, high-growth, highly regulated environment with teams across the U.S. and Europe. Our mission is to deliver safe, effective, patient-centered solutions through scientific rigor, innovation, and operational excellence.
 
 
 
 
 
 
 Position Summary:
 
 
 
 The Manager, Supply Chain is responsible for leading U.S. order fulfillment, planning, and logistics operations, ensuring accurate order management and effective oversight of third-party logistics (3PL) partners. This role ensures strong data governance by collaborating with cross-functional teams to align and reconcile supply chain data across internal systems and external 3PL platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Supply Chain Operations &amp; Planning
 
 
 <ul>
 <li>
 Serve as the primary escalation point for U.S. supply chain inquiries, operational issues, and fulfillment constraints
 </li>
 <li>
 Design, implement, and manage end-to-end U.S. supply chain processes, including procurement, demand planning, supply planning, inventory management, and logistics
 </li>
 <li>
 Ensure continuity of supply while balancing cost, lead time, capacity, and quality considerations
 </li>
 <li>
 Leverage data, reporting, and KPIs to drive operational performance and continuous improvement
 </li>
 <li>
 Identify process gaps and implement controls, standard templates, and data cleanup activities to support Microsoft Dynamics 365 (D365) readiness and scalability
 </li>
 </ul>
 
 
 
 
 
 Order Management
 
 
 <ul>
 <li>
 Ensure accurate and timely processing of customer orders with 3PL partners and within D365, collaborating with Commercial Operations on customer verification
 </li>
 <li>
 Monitor order status, delivery performance, and service metrics, ensuring high levels of customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Regulatory Compliance
 
 
 <ul>
 <li>
 Ensure supply chain operations comply with FDA and other applicable regulatory and quality system requirements
 </li>
 <li>
 Partner with Quality and Regulatory teams to support supplier audits, change management activities, and required documentation
 </li>
 <li>
 Support clinical and commercial readiness activities by ensuring supply chain preparedness and execution
 </li>
 </ul>
 
 
 
 
 
 Supplier, CMO &amp; Partner Management
 
 
 <ul>
 <li>
 Collaborate with Supplier Quality to identify, qualify, onboard, and manage suppliers, contract manufacturing organizations (CMOs), and logistics partners
 </li>
 <li>
 Develop and implement dual-sourcing strategies and risk mitigation plans to support business continuity and supply resilience
 </li>
 </ul>
 
 
 
 
 
 3PL Oversight &amp; Logistics Governance
 
 
 <ul>
 <li>
 Own the operational relationship with HealthLink US and other third-party logistics (3PL) providers, serving as the primary supply chain point of contact
 </li>
 <li>
 Monitor and manage 3PL performance, including order accuracy, on-time shipment, inventory accuracy, and adherence to SOPs
 </li>
 <li>
 Partner with the Quality team to investigate fulfillment issues, identify root causes, and implement corrective and preventive actions (CAPAs)
 </li>
 <li>
 Oversee regular reconciliation of 3PL inventory, order data, and customer master data against internal systems
 </li>
 <li>
 Manage inbound and outbound logistics activities, including international shipments when applicable
 </li>
 </ul>
 
 
 
 
 
 Core Competencies &amp; Behaviors:
 
 
 <ul>
 <li>
 
 Ownership &amp; Accountability:
 
 Takes responsibility for outcomes and follows through consistently.
 </li>
 <li>
 
 Collaboration:
 
 Works effectively across functions, geographies, and levels.
 </li>
 <li>
 
 Adaptability:
 
 Responds constructively to change in a dynamic, scaling environment.
 </li>
 <li>
 
 Quality Focus:
 
 Demonstrates rigor, attention to detail, and commitment to high standards.
 </li>
 <li>
 
 Communication:
 
 Delivers clear, timely, appropriate information to key stakeholder/departments.
 </li>
 <li>
 
 Problem-Solving:
 
 Uses analytical, structured approaches to address issues.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Operations Management, or a related discipline
 </li>
 <li>
 Minimum of 5+ years of experience in supply chain operations, order management, logistics, customer service, or related operational roles
 </li>
 <li>
 Prior experience in a supervisory or people-management role preferred
 </li>
 </ul>
 
 
 Technical and Functional Skills:
 
 
 <ul>
 <li>
 Proficiency in ERP systems for supply chain and order management (Microsoft Dynamics 365 experience a plus)
 </li>
 <li>
 Advanced Microsoft Excel skills, including data analysis, reconciliation, and reporting
 </li>
 <li>
 Experience working with warehouse management systems (WMS) and third-party logistics (3PL) platforms
 </li>
 <li>
 Strong knowledge of data governance, data auditing, and master data management across systems
 </li>
 <li>
 Ability to define, monitor, and report on supply chain KPIs and performance metrics
 </li>
 <li>
 Strong leadership and people-management capabilities, with the ability to influence across functions
 </li>
 <li>
 Excellent communication skills, with the ability to clearly convey information to internal teams and external partners
 </li>
 <li>
 Collaborative mindset with experience partnering cross-functionally (Commercial Operations, Quality, Regulatory, Finance, IT)
 </li>
 <li>
 Strong problem-solving and analytical skills, with a data-driven approach to decision-making
 </li>
 <li>
 Ability to operate effectively in a dynamic startup environment, balancing strategic thinking with hands-on execution
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Quality Expectations:
 
 
 
 Ensures work complies with applicable regulatory requirements, industry standards, and Nyxoah&rsquo;s internal quality system procedures. Maintains documentation and conduct in a manner consistent with inspection-ready expectations.
 
 
 
 
 
 
 EEO Statement:
 
 
 
 Nyxoah is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws. All employment decisions are based on qualifications, merit, and business needs.
 
</div>

Supply Chain Manager

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