order fulfillment manager

The Home Depot

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Operation Assistant Manager This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Action Oriented Decision Quality Collaborates Self-Development Situational Adaptability Communicates Effectively Customer Focus Manages Conflict Develops Talent Manages Conflict

Operations Experience Manager

ForceBrands

<div>
 
 ***THIS IS NOT A JOB AT FORCEBRANDS***
 
 
 
 
 
 
 
 Logistics Manage
 
 
 
 
 rJob Descriptio
 
 
 
 
 
 
 n
 
 We are seeking a highly motivated and hands-on Logistics Manager to oversee and optimize the company&rsquo;s retail fulfillment and logistics operations. This role will serve as the primary owner of order fulfillment execution across all retail customers, eCommerce channels, distribution partners, and third-party logistics (3PL) providers. The ideal candidate is equally comfortable rolling up their sleeves to solve day-to-day operational challenges and building scalable processes that support continued growt
 
 
 h.As a key member of the Operations team, the Logistics Manager will be responsible for ensuring on-time, accurate, and cost-effective fulfillment while maintaining strong relationships with retail partners, carriers, warehouses, and internal stakeholders. This individual will play a critical role in supporting the company's growth and will have the opportunity to build and lead a logistics team as the business expand
 
 
 
 
 
 
 
 
 
 s.
 
 
 Key Responsibili
 
 
 <ul>
 <li>
 
 tiesRetail Fulfillment Owners
 
 hip: Serve as the primary point of accountability for fulfillment operations across all retail customers, ensuring orders are processed accurately and delivered on time while meeting retailer compliance requireme
 </li>
 <li>
 
 nts.3PL Managem
 
 ent: Manage relationships with third-party logistics providers, establishing performance expectations, monitoring service levels, resolving operational issues, and driving continuous improvement initiati
 </li>
 <li>
 
 ves.Order Execution &amp; Problem Solv
 
 ing: Oversee daily order fulfillment activities, proactively identifying and resolving shipping delays, inventory discrepancies, chargeback risks, routing issues, and customer service conce
 </li>
 <li>
 
 rns.Retailer Complia
 
 nce: Ensure adherence to retailer routing guides, OTIF requirements, EDI processes, labeling standards, and retailer-specific operational expectati
 </li>
 <li>
 
 ons.Inventory &amp; Distribution Managem
 
 ent: Partner with supply chain and planning teams to maintain inventory visibility across warehouse locations, monitor stock levels, and support replenishment plann
 </li>
 <li>
 
 ing.Transportation &amp; Freight Oversi
 
 ght: Coordinate inbound and outbound freight activities, optimize transportation strategies, and manage carrier relationships to improve service and control co
 </li>
 <li>
 
 sts.Cross-Functional Collaborat
 
 ion: Work closely with Sales, Customer Success, Finance, Demand Planning, and Supply Chain teams to support retailer launches, promotional activity, inventory planning, and growth initiati
 </li>
 <li>
 
 ves.Performance Monitoring &amp; Report
 
 ing: Develop and maintain KPIs related to fulfillment accuracy, OTIF performance, freight spend, inventory health, order cycle times, and warehouse performa
 </li>
 <li>
 
 nce.Process Development &amp; Scalabil
 
 ity: Build scalable logistics processes, workflows, and documentation that support business growth while improving efficiency and reducing operational r
 </li>
 <li>
 
 isk.Continuous Improvem
 
 ent: Identify opportunities to improve operational performance, automate processes, reduce costs, and enhance retailer and customer satisfact
 </li>
 <li>
 
 ion.Team Leadership &amp; Developm
 
 ent: Initially operate as an individual contributor while laying the foundation for future team growth. Recruit, train, mentor, and manage logistics team members as the organization sca
 </li>
 </ul>
 
 
 
 
 
 
 
 
 les.
 
 
 Key Requir
 
 
 <ul>
 <li>
 ementsBachelor&rsquo;s degree in Supply Chain, Operations, Logistics, Business, or a related field pref
 </li>
 <li>
 erred.5&ndash;7 years of progressive experience in logistics, fulfillment, supply chain, or operations management within a consumer packaged goods (CPG), household products, personal care, or related ind
 </li>
 <li>
 ustry.Proven experience managing retail fulfillment operations for major retailers and wholesale cust
 </li>
 <li>
 omers.Strong experience working with third-party logistics (3PL) providers, warehouses, freight carriers, and distribution par
 </li>
 <li>
 tners.Hands-on operator who is comfortable owning daily execution while simultaneously developing long-term process improve
 </li>
 <li>
 ments.Working knowledge of retailer compliance requirements, EDI transactions, routing guides, chargebacks, OTIF metrics, and retail supply chain best prac
 </li>
 <li>
 tices.Experience with ERP, WMS, EDI, and order management sy
 </li>
 <li>
 stems.Strong analytical skills with the ability to leverage data to drive operational decisions and identify improvement opportun
 </li>
 <li>
 ities.Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth enviro
 </li>
 <li>
 nment.Effective communicator who can build strong relationships internally and exter
 </li>
 <li>
 nally.Demonstrated leadership potential with a desire and capability to build and manage a logistics team as the company
 </li>
 </ul>
 
 
 
 grows.
</div>

Logistics Manager

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Assistant Manager Operations at tMart plays a key role in supporting the execution and optimization
 
 
 of day-to-day operations across the business. This role focuses on driving operational efficiency,
 
 
 ensuring service excellence, and supporting team performance across functions such as fulfillment,
 
 
 logistics, and store operations. The ideal candidate is hands-on, detail-oriented, and capable of managing
 
 
 frontline teams while contributing to continuous process improvement.
 
 
 
 Operational Execution &amp; Process Support
 
 
 
 <ul>
 <li>
 Support the implementation and monitoring of operational processes to ensure efficiency,
 
 
 </li>
 </ul>
 productivity, and service quality.
 
 
 <ul>
 <li>
 Oversee daily operations within assigned areas (e.g., dark stores, fulfillment, last-mile logistics,
 
 
 </li>
 </ul>
 customer experience).
 
 
 <ul>
 <li>
 Ensure adherence to standard operating procedures (SOPs) and company policies.
 </li>
 <li>
 Identify operational issues and escalate or resolve them in a timely manner.
 </li>
 <li>
 Assist in monitoring inventory accuracy, order fulfillment rates, and delivery timelines.
 </li>
 <li>
 Conduct regular field visits across assigned areas to audit operations, ensure on-ground compliance, and identify improvement opportunities.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and analyze key operational KPIs such as order accuracy, delivery SLAs, waste, and
 
 
 </li>
 </ul>
 productivity.
 
 
 <ul>
 <li>
 Prepare regular reports on operational performance and highlight improvement areas.
 </li>
 <li>
 Support data-driven decision-making by providing insights and recommendations.
 
 
 </li>
 </ul>
 Team Supervision &amp; Coordination
 
 
 <ul>
 <li>
 Supervise and support frontline teams, ensuring productivity and adherence to schedules.
 </li>
 <li>
 Assist in onboarding, training, and coaching of operations staff.
 </li>
 <li>
 Foster a positive and performance-driven work environment.
 </li>
 <li>
 Coordinate staffing and shift planning to meet operational requirements.
 
 
 </li>
 </ul>
 
 Process Improvement &amp; Efficiency
 
 
 
 <ul>
 <li>
 Identify inefficiencies and support the implementation of process improvements.
 </li>
 <li>
 Work closely with the Operations Manager to execute improvement initiatives.
 </li>
 <li>
 Support cost-control measures while maintaining service quality.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Coordinate with internal teams such as supply chain, category, customer service, and finance to
 
 
 </li>
 </ul>
 ensure smooth operations.
 
 
 <ul>
 <li>
 Act as a point of contact for operational issues and ensure timely resolution.
 
 
 </li>
 </ul>
 
 Technology &amp; Systems Usage
 
 
 
 <ul>
 <li>
 Ensure accurate use of operational systems (e.g., inventory management, order management
 
 
 </li>
 </ul>
 systems).
 
 
 <ul>
 <li>
 Support system adoption and provide feedback for enhancements.
 </li>
 <li>
 Maintain data accuracy and integrity across systems.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, Supply Chain, or a
 
 
 </li>
 </ul>
 related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in operations, preferably in e-commerce, quick commerce, retail, or
 
 
 </li>
 </ul>
 logistics.
 
 
 <ul>
 <li>
 Experience in managing frontline teams and day-to-day operations.
 </li>
 <li>
 Exposure to warehouse, fulfillment, or last-mile delivery operations is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong organizational and execution skills with attention to detail.
 </li>
 <li>
 Good analytical and problem-solving abilities.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Effective communication and interpersonal skills.
 </li>
 <li>
 Proficiency in operational tools, Excel, and data reporting.
 </li>
 <li>
 Hold a driving license and have a car
 </li>
 </ul>
</div>

Assistant Manager Operations - tMart

Intelligent Blends

Job Overview The Senior Inventory &amp; Fulfillment Specialist owns inventory planning, replenishment, and fulfillment execution across all sales channels, including Amazon (FBA/FBM), Walmart WFS, Shopify, retail distribution, and secondary marketplaces.This role ensures products remain in stock, inventory is allocated effectively across channels, and fulfillment operations run smoothly from warehouse to customer. Acting as the primary operational liaison for marketplace partners and internal stakeholders, the Lead Inventory &amp; Fulfillment Specialist identifies inventory risks, drives replenishment planning, and provides visibility into inventory performance and revenue impact.The ideal candidate is highly analytical, detail-oriented, and experienced in managing inventory and fulfillment within a fast-paced ecommerce and omnichannel environmentResponsibilitiesInventory Management &amp; Replenishment&middot; Monitor inventory levels across Amazon FBA, Walmart WFS, Shopify, Amazon FBM, secondary marketplaces, and retail distribution channels.&middot; Create and manage inbound replenishment plans for Amazon FBA and Walmart WFS in collaboration with internal stakeholders.&middot; Track inbound shipments, expected receipt dates, and inventory transfers to ensure timely replenishment and prevent stockouts.&middot; Analyze inventory velocity, days of supply, sell-through rates, and lead times to optimize inventory allocation across channels.&middot; Identify and communicate low-stock and out-of-stock risks, including potential revenue impact and recommended actions.&middot; Partner with Operations, Production Planning, and Growth teams to align inventory strategy with forecasted demand.Reports To: CET &amp; Fulfillment Manager Department: Sales Support -OperationsMarketplace Fulfillment Operations&middot; Own day-to-day fulfillment operations across Amazon, Walmart, Shopify, and secondary marketplace channels.&middot; Manage Seller Central, Walmart Seller Center, and related fulfillment platforms.&middot; Coordinate warehouse execution of FBM, DTC, and marketplace orders to ensure accurate and timely fulfillment.&middot; Monitor inventory health metrics, shipment performance, compliance requirements, and account health indicators.&middot; Escalate operational issues and hold external marketplace partners accountable to agreed-upon service levels.&middot; Ensure all marketplace shipments meet labeling, packaging, documentation, and compliance requirements.Retail &amp; Distribution Operations&middot; Manage fulfillment activities for retail distributors, key accounts, retail partners.&middot; Coordinate order execution, pallet builds, shipment scheduling, and delivery requirements with warehouse teams.&middot; Verify EDI transactions and troubleshoot order flow issues as needed.&middot; Partner with Sales and Operations teams to ensure inventory availability for customer purchase orders.&middot; Support retail and distributor fulfillment needs during peak periods and promotional events.Reporting &amp; Process Improvement&middot; Maintain reporting and dashboards related to inventory health, in-stock rates, fulfillment performance, inventory turns, and channel performance.&middot; Monitor marketplace reporting tools and internal systems to identify trends, risks, and opportunities.&middot; Provide regular visibility into inventory status and operational performance to leadership.&middot; Identify and implement process improvements that increase inventory accuracy, improve replenishment efficiency, and reduce stockouts.&middot; Support onboarding of new marketplace and retail channels by establishing inventory and fulfillment workflows.QualificationsEducation&middot; Bachelor&rsquo;s degree in supply chain management, Business Administration, Logistics, Operations, or a related field preferred.&middot; Equivalent combination of education and relevant experience will be considered.Experience&middot; 4&ndash;6 years of experience in inventory management, fulfillment operations, supply chain coordination, or ecommerce operations within a CPG, ecommerce, or omnichannel environment.&middot; Hands-on experience managing Amazon Seller Central, FBA replenishment, inbound shipments, and inventory health.&middot; Experience with Walmart WFS fulfillment and Seller Center operations.&middot; Experience managing Shopify fulfillment and inventory synchronization across multiple channels.&middot; Familiarity with secondary marketplaces.&middot; Experience supporting retail distribution through brokers, or direct-to-retailer programs.&middot; Experience with EDI platforms and transaction management.&middot; Experience working with ERP systems, warehouse management systems (WMS), and inventory planning tools.Competencies&middot; Strong analytical and problem-solving skills with the ability to translate data into actionable business decisions and strong attention to detail.&middot; Advanced Excel proficiency reporting, and data analysis.&middot; Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.&middot; Effective communicator capable of presenting inventory risks, operational challenges, and recommendations to cross-functional teams.&middot; Self-starter with a continuous improvement mindset and the ability to independently drive solutions.&middot; Collaborative team player who confidently contributes data-driven recommendations and challenges assumptions when appropriate.Success FactorsSuccess in this role is demonstrated by:&middot; Maintaining in-stock rates meeting company goals across Amazon, Walmart, Shopify, and key retail channels.&middot; Proactively identifying and communicating inventory risks before stockouts occur.&middot; Delivering accurate and timely inbound shipments that meet marketplace compliance requirements.&middot; Providing clear, reliable reporting that enables informed inventory and operational decisions.&middot; Improving inventory turns and replenishment efficiency through data-driven planning.&middot; Building strong cross-functional partnerships with Operations, Production, Warehouse, Sales, and Ecommerce teams.&middot; Driving continuous improvement in inventory management and fulfillment processes.&middot; Collaborating effectively while supporting and empowering team membersPay: $80,000.00 - $90,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>403(b)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Senior Inventory & Fulfillment Specialist

BuyWander

<div>Description:

Order Fulfillment Associate (Full Time)
Department: Order Fulfillment
Reports To: Order Fulfillment Supervisor
Location: Chicago (Addison), IL
Job Summary
The Order Fulfillment Associate is responsible for the fast, accurate, and physically demanding process of fulfilling customer orders at the BuyWander warehouse. This role involves continuous, rapid movement throughout the warehouse and quickly running orders out for customer pickup. This is a highly physical, full-time position requiring the ability to move quickly and efficiently all day.
Responsibilities
This role demands high energy and constant motion. The core responsibilities focus on speed and accuracy.
High-Speed Order Running (Customer Carryout):<ul><li>
Quickly claim, grab, verify, and deliver customer orders.</li><li>
Assist customers with carrying orders to their vehicles at a fast pace.</li><li>
Ensure that every item is accurately scanned out before leaving the building.</li></ul>
Customer Service:<ul><li>
Provide service with a smile, greeting customers and thanking them for their patronage.</li><li>
Maintain a clean and organized fulfillment area.</li><li>
Answer customer questions and direct advanced inquiries to a supervisor.</li></ul>
Requirements:

Qualifications<ul><li>
High school diploma or equivalent.</li><li>
Previous experience in a fast-paced or physically demanding environment is preferred but not required.</li><li>
Forklift certification is a plus.</li><li>
Proven ability to move quickly and sustain high-energy work throughout the entire shift.</li><li>
Exceptional attention to detail and a commitment to order accuracy.</li><li>
Ability to operate a smartphone and Bluetooth scanner.</li><li>
Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.</li></ul>
Physical Requirements<ul><li>
This role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position:</li><li>
Ability to stand, walk, and run for extended periods throughout the shift with minimal breaks.</li><li>
Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.</li><li>
Ability to bend, stoop, and reach overhead frequently.</li><li>
Ability to work at a very fast pace in a goal-driven environment.</li><li>
Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.</li><li>
Must be able to communicate with others including talking, hearing, and listening and exchanging communication.</li><li>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>
Schedule and Wage<ul><li>
Monday - Friday</li><li>
$18 / Hour</li><li>
Paid Vacation, Sick &amp; Holidays</li><li>
Health, Dental &amp; Vision</li><li>
401K</li></ul>
Interested candidates should submit their resume to Audrey@BuyWander.com
BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.</div>

Order Fulfillment Associate

Zoll Medical Corporation

<div>Acute Care TechnologyOrder Fulfillment Administrator 
Company Overview
 
ZOLL Medical is a growing, innovative-driven company at the forefront of delivering medical devices that save lives and software solutions that improve efficiency. With customers in more than 140 countries, we continue to expand our reach and product range. Hospitals, emergency medical services (EMS), and other healthcare providers trust ZOLL to deliver high-quality products and exceptional customer service. ZOLL products are used every day across the globe to help save the lives of people who suffer sudden cardiac arrest. From Real CPR Help&reg; technology&mdash;an industry first&mdash;to the world&rsquo;s only wearable defibrillator, our capabilities set us apart. None of this would be possible without the dedication of our employees, and we are committed to their success. 
 
Position Summary 
The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy. 
 
Essential Functions &amp; Responsibilities 
<ul><li>Deliver a world-class customer service experience to both internal and external customers.</li><li>Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.</li><li>Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.</li><li>Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.</li><li>Track demo equipment and coordinate related logistics.</li><li>Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.</li><li>Partner with Operations to expedite parts or materials as needed to meet customer requirements.</li><li>Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper&rsquo;s Letters of Instruction (SLI), and Dangerous Goods documentation.</li><li>Send delivery notifications to internal and external customers, as required.</li><li>Coordinate pick-ups and shipments with freight forwarders.</li><li>Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies.</li></ul>
Required Skills &amp; Competencies 
<ul><li>Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy.</li><li>Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.</li><li>Must be able to work independently and in a team environment.</li><li>Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.</li><li>Strong customer service skills with the ability to professionally interact with internal and external customers.</li><li>Ability to identify, handle, and appropriately escalate customer issues promptly.</li><li>Strong data entry, written, and verbal communication skills.</li><li>Self-starter with strong problem-solving abilities; able to work independently and as part of a team.</li><li>Dependable, responsible, and reliable with a positive, can-do attitude.</li><li>Ability to remain calm and professional when interacting with upset or frustrated customers.</li><li>Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email, and related tools to perform required tasks.</li></ul>
Education, Training, Experience 
<ul><li>2&ndash;3 years of experience in sales order administration, sales support, or order fulfillment.</li><li>1&ndash;2+ years of export documentation preparation experience required.</li><li>Intermediate to advanced proficiency in Microsoft Excel.</li><li>Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.
</li></ul>ZOLL is an equal opportunity employer and is committed to building a diverse and inclusive workforce.At ZOLL, we're passionate about improving patient outcomes and helping save lives. 
 
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
The Circulation division of ZOLL Medical Corporation is focused on &quot;beating heart&quot; therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to &quot;prescribe&quot; a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. 
 
Job Summary 
 
The Circulation division of ZOLL Medical Corporation is focused on heart therapies and neuro protection for hospitals. STEMI heart attack and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation research, develops, manufactures, and sells novel technologies including ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to &quot;prescribe&quot; a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks 
 
Essential Functions<ul><li>
Provide world-class level customer service experience to both internal and external customers.</li><li>
Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.</li><li>
Process internal in-service and service order requests, including service depot, evaluation and demo orders.</li><li>
Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.</li><li>
Prepare documentation required to ship orders both domestically and internationally.</li><li>
Send out delivery notifications to internal and external customers, as required.</li><li>
Coordinate shipments with freight forwarders.</li><li>
Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues.</li><li>
Update order management processes documentation.</li><li>
Research and update customer records and installed base as necessary.</li></ul> 

Required/Preferred Education and Experience<ul><li>
3+ years of sales order administration, sales support or order fulfillment experience. required and</li><li>
1+ years of experience of export experience preferred and</li><li>
Working knowledge of U.S. export regulations and international regulatory requirements required
</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
</li><li>Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner.
</li><li>Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
</li><li>Positive attitude, responsible, dependable, reliable and dedicated.
</li><li>Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
</li><li>Strong data entry, written and verbal skills.
</li><li>Ability to multi-task and work in a fast-paced environment.
</li><li>Must be able to work independently and in a team environment.
</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$30.00 to $32.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Order Fulfillment Administrator

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Operations Experience Manager

Operations Experience Manager

Logistics Manager

Assistant Manager Operations - tMart

Senior Inventory & Fulfillment Specialist

Order Fulfillment Associate

Order Fulfillment Administrator