order management analyst

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

<div>Overview:
<div>
As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.</div>
Responsibilities:
<ul><li>Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.</li><li>Review distributor and customer dashboards (Claims data, incentives, D&amp;A)</li><li>Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes</li><li>Drive and supporting continuous process improvement and standardization in order to increase efficiency</li><li>Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead</li><li>Participate in regular operational review calls with Business Partners and Business Leaders</li><li>Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
</li><li>Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action</li><li>Discuss team performance with management and make recommendations for team development and succession planning
</li><li>Maintain relationship with client and key business stakeholders
</li><li>Manage team&rsquo;s scope, workload and ad hoc requests</li><li>Act as a point of contact for and BU sales teams and multi-function business leaders</li><li>Ongoing training of team members</li><li>Identify and resolve recurring performance problems and improvement opportunities</li><li>Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions</li></ul>
Qualifications:
<ul><li>Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics</li><li>Previous experience as a people leader and direct people management is a must</li><li>3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms</li><li>Bachelor&rsquo;s degree in a relevant discipline</li><li>Ability to provide superior customer service</li><li>Best-in-class time management skills, ability to multitask, set priorities, and plan</li><li>Strong use of influencing skills to gain alignment</li><li>SAP &amp; PBI basic knowledge</li></ul><div>
Differentiating Competencies Required
 
<ul><li>Towering strength in O2C processes, ways of working, and systems</li><li>Strong reporting analytical skills
</li><li>Leans Six Sigma &amp; Process Improvement awareness
</li><li>Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner</li><li>Be flexible, organized and able to handle competing priorities</li><li>Organization effectiveness</li></ul></div></div>

Fivetran

<div><div>From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>
About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We are looking for a highly motivated and detail-oriented Order Management Senior Analyst to lead our global order validation operations. This is a critical role in ensuring accurate bookings, system integrity, and scalable operational rigor as we prepare for continued growth and public company readiness.

You will lead our global order management process, starting with direct oversight of an India-based analyst. You'll serve as the key point of coordination across Salesforce, Product, and NetSuite to ensure seamless order processing, identify and resolve deal exceptions, and enhance audit-ready controls across our Quote-to-Cash (QTC) lifecycle.

This is a full-time, hybrid position based out of our Denver, CO office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

Salesforce CPQ, NetSuite, Celigo, Jira, Looker, Avalara, Google Workspace, OTC tools

What You'll Do
<ul>
<li>Own global order management operations and be responsible for final review and movement of opportunities to closed/won in Salesforce.
</li>
<li>Serve as the frontline owner for validating order completeness, accuracy, and compliance with Fivetran's bookings policy, revenue recognition rules, and SOX standards.
</li>
<li>Partner with Deal Desk, GTM, and Revenue Accounting teams to review contracts, resolve booking blockers, and ensure timely deal closure.
</li>
<li>Monitor and manage order data flows across Salesforce, our Product platform, and NetSuite via Celigo, ensuring data integrity and identifying integration or system sync issues.
</li>
<li>Lead root cause analysis of order issues; propose process or system improvements and document exception handling playbooks.
</li>
<li>Collaborate with Systems Engineering, Product, and IT on automation initiatives, including user acceptance testing (UAT) and system enhancements.
</li>
<li>Build, track, and report on key booking metrics, including SLAs, order error rates, rework volume, exception trends, and post-close corrections.
</li>
<li>Directly hire, manage, and mentor an Order Management Analyst, providing guidance on escalation paths, performance, and knowledge development.
</li>
<li>Support month-end and quarter-end close activities; assist in internal and external audit support related to order operations.
</li>
</ul>Skills We're Looking For
<ul>
<li>4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
</li>
<li>Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
</li>
<li>Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
</li>
<li>Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
</li>
<li>Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
</li>
<li>Analytical mindset with a process improvement focus and comfort using dashboards and reports.
</li>
<li>Exceptional organizational, written, and verbal communication skills. 
 
#LI-HYBRID #LI-SE1</li></ul><div> 

Perks and Benefits
<ul>
<li>100% employer-paid medical insurance*</li>
<li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li>
<li>RSU stock grants*</li>
<li>Professional development and training opportunities</li>
<li>Company virtual happy hours, free food, and fun team-building activities</li>
<li>Monthly cell phone stipend</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
</ul>
<ul><li>May vary by country and worker type - please reach out to your recruiter for more information</li></ul>

Click here to learn more about Fivetran's Benefits by Region.

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion &amp; belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div></div>

Order Management Senior Analyst

<div><div>From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>
About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. We are looking for a highly motivated and detail-oriented Order Management Senior Analyst to lead our global order validation operations. This is a critical role in ensuring accurate bookings, system integrity, and scalable operational rigor as we prepare for continued growth and public company readiness.

You will lead our global order management process, starting with direct oversight of an India-based analyst. You'll serve as the key point of coordination across Salesforce, Product, and NetSuite to ensure seamless order processing, identify and resolve deal exceptions, and enhance audit-ready controls across our Quote-to-Cash (QTC) lifecycle.

This is a full-time, hybrid position based out of our Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You'll Use

Salesforce CPQ, NetSuite, Celigo, Jira, Looker, Avalara, Google Workspace, OTC tools

What You'll Do
<ul>
<li>Own global order management operations and be responsible for final review and movement of opportunities to closed/won in Salesforce.
</li>
<li>Serve as the frontline owner for validating order completeness, accuracy, and compliance with Fivetran's bookings policy, revenue recognition rules, and SOX standards.
</li>
<li>Partner with Deal Desk, GTM, and Revenue Accounting teams to review contracts, resolve booking blockers, and ensure timely deal closure.
</li>
<li>Monitor and manage order data flows across Salesforce, our Product platform, and NetSuite via Celigo, ensuring data integrity and identifying integration or system sync issues.
</li>
<li>Lead root cause analysis of order issues; propose process or system improvements and document exception handling playbooks.
</li>
<li>Collaborate with Systems Engineering, Product, and IT on automation initiatives, including user acceptance testing (UAT) and system enhancements.
</li>
<li>Build, track, and report on key booking metrics, including SLAs, order error rates, rework volume, exception trends, and post-close corrections.
</li>
<li>Directly hire, manage, and mentor an Order Management Analyst, providing guidance on escalation paths, performance, and knowledge development.
</li>
<li>Support month-end and quarter-end close activities; assist in internal and external audit support related to order operations.
</li>
</ul>Skills We're Looking For
<ul>
<li>4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
</li>
<li>Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
</li>
<li>Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
</li>
<li>Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
</li>
<li>Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
</li>
<li>Analytical mindset with a process improvement focus and comfort using dashboards and reports.
</li>
<li>Exceptional organizational, written, and verbal communication skills. 
 
#LI-HYBRID #LI-SE1</li></ul><div> 

Perks and Benefits
<ul>
<li>100% employer-paid medical insurance*</li>
<li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li>
<li>RSU stock grants*</li>
<li>Professional development and training opportunities</li>
<li>Company virtual happy hours, free food, and fun team-building activities</li>
<li>Monthly cell phone stipend</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
</ul>
<ul><li>May vary by country and worker type - please reach out to your recruiter for more information</li></ul>

Click here to learn more about Fivetran's Benefits by Region.

We're honored to be valued at over $5.6 billion, but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion &amp; belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div></div>

<div>Overview:
<div>
The VMI Analyst ensures efficient inventory management by monitoring, analyzing, and optimizing stock levels at customer or distributor locations. This role involves coordinating data flows, ensuring accuracy, and collaborating with internal stakeholders (Supply Chain, Sales, Logistics, Finance) and external partners to ensure products are available when needed, costs are optimized, and customer service levels are met.</div>
Responsibilities:
<div>
Inventory Monitoring &amp; Management 
<ul><li>Track customer or distributor inventory levels (by SKU), sales velocity, and consumption trends.</li><li>Use VMI agreements/data sharing to trigger replenishment orders.</li><li>Identify overstock and stockout risks, implement corrective actions.</li><li>Maintain Days on Hand (DOH) targets.</li></ul>
- Coordinates NPD execution for his/her customer (weekly) - minimizes obsoletes and maximizing speed to shelve</div><div>
Order Replenishment &amp; Optimization 
<ul><li>Create and process replenishment orders, ensuring accuracy in quantities, pricing, delivery schedules.</li><li>Optimize logistics (e.g. combining shipments, full truckloads) to reduce costs.</li><li>Manage order changes, cancellations, exceptions.</li><li>Align closely with the Transportation Team to ensure timely and accurate deliveries.</li><li>Respond promptly to any transportation issues, ensuring quick problem resolution and client communication.</li><li>Check Daily and Weekly reports related to orders issues like (open orders, incomplete orders, gtms&hellip;)</li></ul>
Data Quality &amp; Systems Management 
<ul><li>Ensure data feed/flows between customer systems, PoS, ERP, and VMI tools are accurate and timely.</li><li>Identify and correct data errors (discrepancies in inventory, forecasting, order processing).</li><li>Be a key user / liaison for any tools supporting VMI (systems implementation, data integration, dashboards).</li></ul>
Customer Communication &amp; Relationship Management 
<ul><li>Serve as the primary point of contact for client&rsquo;s concerns.</li><li>Proactively communicate Out of Stock (OOS) situations to clients in advance and collaborate with the Product Availability Team to resolve them.</li><li>Host weekly operational meetings with clients and monthly business reviews with stakeholders to provide updates on KPIs, issues, and improvement actions.</li><li>Maintain strong business relationships with clients and internal Business Units (BUs) to build trust and improve collaboration.</li><li>Manage and respond to client inquiries via Cisco hotline during assigned shifts.</li></ul></div><div>
Continuous Improvement 
<ul><li>Identify root causes of recurrent issues.</li><li>Implement process improvements, standardization, automation where relevant.</li><li>Support system rollouts or upgrades related to VMI.</li></ul></div>
Qualifications:
<ul><li>Bachelor&rsquo;s degree (Supply Chain / Logistics / Business / Engineering) or equivalent.</li><li>
Experience in supply chain / inventory management, ideally with VMI or similar models in FMCG or consumer goods.</li><li>
Strong analytical skills; ability to work comfortably with large data sets.</li><li>
Good knowledge of forecasting, inventory planning and replenishment techniques.</li><li>
Proficiency with relevant software: Excel (advanced), ERP tools, VMI systems, data dashboards (e.g. BI tools).</li><li>
Strong attention to detail, and ability to work across multiple SKUs, customers, regions.</li><li>
Good communication skills; capable of working with internal teams and external partners.</li><li>
Fluency in English/French (written &amp; spoken).</li><li>
Ability to handle change, ambiguity; proactive mindset.</li></ul></div>

Order Management Asst Analyst (French Speaker)

Danone

<div>About the job

Danone MENA is looking for a talented Supply Chain Analyst to be based in Cairo, Egypt like you! Danone is a world-leading food company operating in the Specialized Nutrition. 


PURPOSE OF THE ROLE

1. Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.

2. Effectively engage with distributors on order management

3. Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery

4. Driving improvement in processing lead times for documentation

Responsibilities: 

<ul>
<li>Customer orders management which incl. but not limited to receipt, review, process &amp; archive</li>
<li>Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.</li>
<li>Follow up monthly on expected orders dispatch with supply planning</li>
<li>Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).</li>
<li>Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file</li>
<li>Manage complaints product returns, damages and claims</li>
<li>Market returns &amp; warehouse expiry count limited</li>
<li>Tracking of shipments, follow up of customs clearance onto delivery customer warehouse</li>
<li>Deploy tools for tracking of shipment from supply points to destination country</li>
<li>Execute monthly air freight plans as per assigned supply points</li>
<li>Effectively communicate with internal &amp; external stake-holders on orders status</li>
<li>Drive continuous improvements in customer service operations process to deliver efficiencies</li>
<li>Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.</li>
<li>Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team</li>
<li>Owns update of the SC SOP with quarterly review &amp; update in line with risk management</li>
</ul>About you

Candidate Requirements
<ul>
<li>Bsc in business, supply chain management or equivalent degree</li>
<li>Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus</li>
<li>Experience in a MNC company and/or managing a regional scope are a strong plus</li>
<li>Strong excel skills and proficiency in SAP are a strong plus</li>
<li>English &amp; Arabic are a must</li></ul> 

About us

Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Danone truly has something special inside! 


We offer 
Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.

Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect. 


So, if you are the Customer Service Executive we are looking for, click on &quot;apply&quot; now. 


#LI-ME

#LI-EG

#LI-HYBRID</div>

Customer Service Executive, Egypt

<div>
 
 About The Job
 
 
 
 Danone MENA is looking for a talented
 
 Supply Chain Analyst
 
 to be based in
 
 Cairo, Egypt
 
 like you! Danone is a world-leading food company operating in the Specialized Nutrition.
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 <ul>
 <li>
 Ensuring high performance on Order Management Cycle resulting in increase in product availability and faster response time in managing effective logistics.
 </li>
 <li>
 Effectively engage with distributors on order management
 </li>
 <li>
 Driving efficiencies in order&rsquo;s management &amp; contribution to improved customer service levels in terms of response time &amp; product delivery
 </li>
 <li>
 Driving improvement in processing lead times for documentation
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer orders management which incl. but not limited to receipt, review, process &amp; archive
 </li>
 <li>
 Order reconciliation process with distributors as per assigned markets to align order quantities, capture actions on received, planned or open quantities.
 </li>
 <li>
 Follow up monthly on expected orders dispatch with supply planning
 </li>
 <li>
 Follow up with supply points for packing lists &amp; arrangement of the logistics (equipment, trucks, documentation, etc).
 </li>
 <li>
 Always ensure accuracy of the Order to Cash system (R3) @ with a monthly validation process to match with master file
 </li>
 <li>
 Manage complaints product returns, damages and claims
 </li>
 <li>
 Market returns &amp; warehouse expiry count limited
 </li>
 <li>
 Tracking of shipments, follow up of customs clearance onto delivery customer warehouse
 </li>
 <li>
 Deploy tools for tracking of shipment from supply points to destination country
 </li>
 <li>
 Execute monthly air freight plans as per assigned supply points
 </li>
 <li>
 Effectively communicate with internal &amp; external stake-holders on orders status
 </li>
 <li>
 Drive continuous improvements in customer service operations process to deliver efficiencies
 </li>
 <li>
 Owns maintenance, tracking of master file &amp; R3 review to communicate to customer service for update &amp; share with supply planning prior Rolling Forecast submission post month closing.
 </li>
 <li>
 Acts as the MM &amp; EOM custodian &amp; ensures a close follow up for month landing with CS team
 </li>
 <li>
 Owns update of the SC SOP with quarterly review &amp; update in line with risk management
 
 
 </li>
 </ul>
 About you
 
 
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 Bsc in business, supply chain management or equivalent degree
 </li>
 <li>
 Prior experience in a supply chain role for minimum 1- 3 years, multinational experience is a plus
 </li>
 <li>
 Experience in a MNC company and/or managing a regional scope are a strong plus
 </li>
 <li>
 Strong excel skills and proficiency in SAP are a strong plus
 </li>
 <li>
 English &amp; Arabic are a must
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Danone is a global food company holding top positions in healthy food through its three businesses Essential Dairy &amp; Plant Based, Specialized Nutrition, and Waters business. Its mission, bringing health through food to as many people as possible, embodies commitment to human progress and business success. It gives meaning to the work of our 100,000 Danoners worldwide on an everyday basis. For passionate people looking for autonomy and exciting career
 
 opportunities
 
 , Danone truly has something special inside!
 
 
 
 We offer
 
 
 
 Working in Danone MENA is one of the best places to build a strong career through everyday learning, empowerment, and team collaboration in an open culture &amp; environment. Our culture fosters autonomy and empowerment, where your everyday can be a fresh adventure - full of new possibilities and opportunities for your development.
 
 
 Danone MENA doesn&rsquo;t just welcome what makes you unique, we value it. We&rsquo;re proud to be an equal opportunity employer, where all hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, national origin, age, genetic characteristic, or any other protected status. Faithful to our values of openness and humanism, all of our employees share in the commitment to engage one another with dignity and respect.
 
 
 So, if you are the
 
 Customer Service Executive
 
 we are looking for, click on "apply" now.
 
 
</div>

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