order management analyst

VTech Electronics

<div><p><b>POSITION SUMMARY</b></p><p>
The Order Management Analyst is responsible for all order processing for specific assigned accounts in a timely accurate fashion. They will oversee the successful execution of monthly and annual sales plans and for achieving customer service metrics including fill rate and on time delivery. In addition the Order Management Analyst is responsible for identifying opportunities to better support customer requirements and for eliminating road blocks to achieving the sales plan. This person will be jointly accountable with a forecast analyst for the end-to-end operational execution for their assigned accounts.</p><p><b>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Gain a comprehensive understanding of assigned customer accounts, including sales objectives, order processes, promotional timeline, mod set timelines, and sales program compliance requirements.</li><li>
Accurately and timely process EDI and manual orders by validating pricing, inventory availability, and forecast alignment. Release orders to the warehouse promptly and follow up to ensure timely shipment.</li><li>
Maintain proactive daily communication with warehouse teams to troubleshoot and resolve ongoing issues related to orders, shipments, and inventory discrepancies, ensuring smooth and timely fulfillment operations.</li><li>
Identify all promotional and special orders in advance, ensuring proper item setup is complete to support on-time delivery.</li><li>
Collaborate with the customer replenishment team to confirm purchase order (PO) receipt within the appropriate lead times for both domestic and international orders.</li><li>
Maintain accurate requested delivery dates and review any changes to order dates. Investigate all order cancellations to determine root causes, whether due to customer requests or supply limitations.</li><li>
Investigate and respond to customer chargebacks, disputes, and claims, ensuring timely resolution and proper documentation to mitigate financial impact.</li><li>
Provide ad hoc analytical support and participate in weekly and monthly business reviews by presenting relevant insights and analysis.</li><li>
Collaborate through communication and teamwork with co-workers, management, clients and others in a courteous, and professional manner.</li><li>
Exercise sound business judgment.</li><li>
Work independently and collaboratively and manage time effectively in order to meet changing deadlines and priorities.</li><li>
Treat all employees, guests and customers and others affiliated with our business with respect.</li><li>
Conform and abide by all laws, regulations, policies, work procedures, instructions and VTech's Rules of Engagement.</li><li>
Conform with all safety rules and use all appropriate safety equipment.</li><li>
Other duties as needed or required.</li></ul><p><b>
POSITION SKILLS</b></p><ul><li>
Must demonstrate continual ability to collaborate and communicate both orally and in writing to all levels of the organization</li><li>
Must be detail oriented, possess superior organizational, self-motivation, analytical skills, critical thinking skills and problem-solving skills.</li><li>
Knowledgeable in CRM systems.
</li><li>An understanding of &quot;big box retail&quot; sales transactions is a bonus.</li><li>
Ability to think clearly and remain calm when faced with stressful situations dealing with external customers and internal team members.
</li><li>Experience with Oracle a plus.
</li><li>Must be proficient in Microsoft Word, Excel and PowerPoint. Strong Excel skills. Experience with Microsoft Office 365 preferred.
</li></ul><p><b>EXPERIENCE/EDUCATION</b></p><ul><li>
2 years of progressively responsible experience in the area of Sales Support and Analytics
</li><li>Bachelor's degree in Business Management, Finance, Logistics/Supply Chain or a related field; or any combination of experience and education that provides the necessary skills, knowledge and ability to perform essential functions of this role.
</li><li>Masters degree is desirable</li></ul><p><b>
MANAGEMENT RESPONSIBILITY</b></p><p>
This position has no management/supervisory responsibilities.</p><p><b>
WORK ENVIRONMENT</b></p><p>
Duties are primarily performed in an office environment, although hybrid work is allowed as appropriate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
</p><p><b>POSITION TYPE/EXPECTED HOURS OF WORK</b></p><p>
This is a full-time position, 40 hours per week, Monday through Friday. Core hours will be set between employee and manager and will be based on business needs. Occasional evening and weekend work may be required as job duties demand.
</p><p><b>TRAVEL</b></p><p>
Travel is primarily local during the business day, although out-of-the-area and overnight travel may be expected 10% of the time.</p><p><b>
SPONSORSHIP</b></p><p>
Qualified applicants must be authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.</p><p></p><p><br>
The US base salary range for this full-time position is $65,000-$75,000 + bonus potential + excellent benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, relevant education or training, and maintaining internal equity. Your recruiter can share more about the specific salary range during the hiring process.</p><p>
VTech and LeapFrog are Equal Employment Opportunity and Affirmative Action Employers. We are committed to equal employment opportunity, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race (including hairstyle or texture), religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. We also consider qualified applications regardless of criminal histories consistent with legal requirements. If you are unable or limited in your ability to access job openings or apply for a job on this site as a result of a disability, you may request reasonable accommodations by contacting disability_accommodations@vtechkids.com. General employment-related inquiries should not be submitted to this email.</p><ul><li>VTech does not accept unsolicited resumes from candidates or from recruiting agencies. Unsolicited resumes should not be submitted to our website or to any VTech employee. VTech will not pay fees to any recruiting agency and will not be responsible for agency fees associated with unsolicited resumes.</li></ul></div>

Order Management Analyst

Ford Motor Company

<div><p><b>FVA Order Mgmt. and Vehicle Logistics Analyst JD<br>
</b></p><p></p><div>Business Process Development &ndash; Co-ordination with Ford and VW Operations teams
</div><div>Support of all MP&amp;L related activities for all Ford VW Alliance programs</div></div>
<br><div><ul><li>Education Qualification : B.E / B.Tech or higher
</li><li>Number of Years of Experience: 2 to 5 Years
</li><li>Exposure in any of the below processes : Production planning, scheduling, Forecasting, capacity planning and constraints, Vehicle Delivery
</li><li>Understanding of Order to Delivery
</li><li>Good Interpersonal skill
</li><li>Good analytical capabilities
</li><li>Good with MS Office tools like Power point, MS Excel, Power Automate , Power BI
</li><li>Highly motivated, works independently and takes self-initiative.</li></ul></div>
<br><div><ul><li>Forecasting/Order Management Constraints &ndash; Business Process Development/implementation with Ford/VW and Ford/Ford Otosan
<ul><li>Forecast Order Management
</li><li>Production Order Management
</li><li>Material Capacity study &amp; Constraint Management
</li><li>Product configuration and technical rule translations
</li><li>Co-ordination of all other functions: Sales/Forecasting/Programming/Order Submission timetable in line with the Contract and Schedules
</li><li>Cross-Functional alignment on FVA Programs (PD/Finance/Sales/Homologation/IT)
</li><li>Business &amp; operational meeting support and facilitation as necessary
</li><li>Establish governance process and to ensure contract guidelines are adhered.
</li><li>Develop robust Logistics launch related processes to support ongoing FV Alliance programs
</li></ul></li><li>Support for Pre-production order management to include:
<ul><li>Ordering processes
</li><li>Vehicle registration processes (where required)
</li><li>Vehicle delivery processes (where required)
</li><li>Logistics Process Launch co-ordination with Plant teams
</li><li>Support for Major and Minor launches (ongoing support required)
</li></ul></li><li>Outbound Logistics /Vehicle Delivery - Business Process Development/implementation
<ul><li>Customs and Export - Process design, development and implementation
</li><li>Conformity of Production &ndash; Process/Vehicle Management (Ford/VW)
</li><li>Transportation Damage management process development and implementation (Ford/VW and Ford/Ford Otosan)
</li><li>Vessel Planning/Co-ordination</li></ul></li></ul></div>

Order Management & Logistics Analyst

Domino Sweden

<p>Lead the implementation, configuration, and support of Oracle Fusion Planning and Global Order Promising (GOP) modules.</p><p>Design and optimise planning processes, including demand planning, supply planning, and production scheduling.</p><p>Configure GOP rules, sourcing strategies, and ATP logic to align with manufacturing constraints and fulfilment goals.</p><p>Partner with manufacturing, procurement, and logistics teams to ensure end-to-end visibility and alignment.</p><p>Translate business requirements into functional specifications and system configurations.</p><p>Oversee system upgrades, patching, and performance tuning.</p><p>Act as a subject matter expert, mentoring colleagues and building knowledge across the business.</p><p>Develop reports, dashboards, infolets, alerts, OTBI, and visualisations to support business needs.</p><p>Support Novus project activities and BAU initiatives across Domino sites live on Oracle Fusion.</p>

Planning & Order Management Solutions Analyst

CHEP

<div><p>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
<br>
<br>
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
</p><p></p><h1 class="jobSectionHeader"><b>Job Description
</b></h1><p></p>Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Analyst, Order Management, to join our team in Orlando, FL.
<p><b>Key Responsibilities May Include:
</b></p><p></p><ul><li>Conduct comprehensive analyses of transportation patterns, inventory metrics, and logistics costs to uncover improvement opportunities that optimize efficiency and reduce operational costs.
</li><li>Develop, maintain, and refine Key Performance Indicators (KPIs) to monitor logistics operations, offering proactive alerts and insights to stakeholders through detailed reporting.
</li><li>Initiate and drive continuous improvement projects to streamline logistics processes, focusing on achieving cost reduction, operational efficiency, and superior service delivery.
</li><li>Partner with regional teams and external stakeholders to ensure effective implementation of logistics strategies and initiatives that align with business goals.
</li><li>Design and generate real-time dashboards and reports that track the progress of logistics initiatives, providing insights for performance improvements and strategic decision-making.
</li><li>Regularly engage with senior leadership, presenting data-driven insights and recommendations for long-term supply chain enhancements and business growth strategies.
</li><li>Maintain compliance with internal controls, company policies, and legal requirements, contributing to logistics planning, budgeting, and financial performance monitoring.
</li></ul><p></p><div><h3 class="jobSectionHeader"><b>Position Purpose:
</b></h3><h3 class="jobSectionHeader"><b>The Order Management Analyst (OMA) plays a critical role in ensuring </b><b>accurate </b><b>, </b><b>timely </b><b>, and balanced order fulfillment across CHEP&rsquo;s customer network and service </b><b>centers </b><b>. This role </b><b>is responsible for </b><b>managing daily order flow using advanced analytics and automation tools, including the newly developed Order Management Dashboard and CHEP AIR platform.
</b></h3></div><div><h3 class="jobSectionHeader"><b>By </b><b>identifying </b><b>defects, correcting imbalances, and proactively managing order funnelling, the OMA helps </b><b>maintain </b><b>high service levels and operational efficiency. The analyst collaborates closely with internal teams and leverages sensor data, automation technologies, and process insights to ensure orders are </b><b>optimized </b><b>and aligned with customer expectations.
</b></h3></div><h3 class="jobSectionHeader"><b>Major Key Accountabilities
</b></h3><div><ul><li><h3 class="jobSectionHeader"><b>Manage daily order flow across customers and service centers using the Order Management Dashboard to ensure accuracy, balance, and </b><b>timely </b><b>fulfillment.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Identify </b><b>and resolve order defects and funnel imbalances through proactive monitoring and data analysis.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Leverage CHEP AIR and other technologies to support automation, improve order accuracy, and reduce manual intervention.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Collaborate with internal teams </b><b>to align order management with upstream planning and downstream execution.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Analyze customer and order data trends to </b><b>identify </b><b>opportunities for service improvement and operational efficiency.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Monitor and escalate critical order issues, ensuring </b><b>timely </b><b>resolution and minimal impact </b><b>to </b><b>customer service levels.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Track and report on KPIs related to order accuracy, automation effectiveness, and service center performance.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Support continuous improvement initiatives by </b><b>identifying </b><b>automation opportunities and contributing to process enhancements.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Stay informed on supply chain technologies and best practices to bring innovative ideas into the order management process.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Participate in cross-functional projects to integrate CHEP&rsquo;s digital tools and services into broader customer and internal workflows.
 </b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Make independent decisions on day-to-day order management activities, including defect resolution, order balancing, and customer communication.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Utilize data from the Order Management Dashboard and CHEP AIR to stabilize customer order patterns and ensure demand/order accuracy (e.g., cancellations, emergency reductions, trailer dwell, set pool compliance).
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Ensure customer portfolios provide the necessary data inputs to support proactive order management and automation workflows.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Lead resolution of customer-facing order issues, escalating critical incidents when necessary to </b><b>maintain </b><b>service continuity.
</b></h3></li></ul><h3 class="jobSectionHeader"><b>Qualifications
</b></h3><h3 class="jobSectionHeader"><b>Essential
</b></h3></div><div><ul><li><h3 class="jobSectionHeader"><b>Bachelor&rsquo;s degree in supply chain </b><b>, Business Analytics, or a related field - or </b><b>2+ years of </b><b>relevant experience in order management, </b><b>logistics, or operations.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Proficiency </b><b>in Excel and familiarity with Windows-based systems; experience with data visualization tools (e.g., Power BI) is a plus.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Strong analytical and data interpretation skills, with the ability to translate insights into actionable decisions.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Strategic thinking and problem-solving abilities, especially in fast-paced, data-driven environments.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Excellent communication and interpersonal skills, with the ability to collaborate across teams and engage with customers.
</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>Ability to build and </b><b>maintain </b><b>strong relationships with internal stakeholders and external partners.
</b></h3></li></ul></div><div><h3 class="jobSectionHeader"><b>Experience in the following areas:
</b></h3><h3 class="jobSectionHeader"><b>Desirable
</b></h3></div><div><ul><li><h3 class="jobSectionHeader"><b>SAP
</b></h3></li><li><h3 class="jobSectionHeader"><b>Sales Force
</b></h3></li><li><h3 class="jobSectionHeader"><b>BlueYonder
</b></h3></li><li><h3 class="jobSectionHeader"><b>PowerBI
</b></h3></li><li><h3 class="jobSectionHeader"><b>Excel
</b></h3></li></ul></div><h3 class="jobSectionHeader"><b>Experience:
</b></h3><h3 class="jobSectionHeader"><b>1 year </b><b>experience in </b><b>Supply chain management, </b><b>management, </b><b>logistics </b><b>, </b><b>operations and or transportation
</b></h3><h3 class="jobSectionHeader"><b>Skills and Knowledge:
</b></h3><div><h3 class="jobSectionHeader"><b>Technical Skill Requirements: </b><b>Good understanding of </b><b>customer account management, </b><b>warehouse and transportation </b><b>p </b><b>rocedures/operations </b><b>, </b><b>strong problem solving, organization, </b><b>quality </b><b>decision-making, communication, and time management skills.
</b></h3></div><div></div><div><h3 class="jobSectionHeader"><b>Computer System/Skill Requirements </b><b>: Strong Microsoft office skills </b><b>required </b><b>(PPT,
</b></h3></div><div><h3 class="jobSectionHeader"><b>Excel, </b><b>Access). </b><b>Knowledge of SAP, TMS </b><b>systems </b><b>, Six Sigma/Lean methodologies, and </b><b>Sales Force </b><b>systems preferred.
</b></h3><h3 class="jobSectionHeader"><b>Languages:
</b></h3><h3 class="jobSectionHeader"><b>Essential
</b></h3><h3 class="jobSectionHeader"><b>English
</b></h3><h3 class="jobSectionHeader"><b>Desirable:
</b></h3><h3 class="jobSectionHeader"><b>Spanish
</b></h3></div><p></p><h1 class="jobSectionHeader"><b>Remote Type
</b></h1><p></p>Hybrid Remote
<p></p><h1 class="jobSectionHeader"><b>Skills to succeed in the role
</b></h1><p></p>Active Learning, Adaptability, Business Intelligence (BI) Reporting, Continuous Improvement, Cross-Functional Work, Curiosity, Customer Service, Data Analysis, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Logistics Execution, Operational Efficiency, Problem Solving
<p></p><p><b>We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
</b></p><p></p><p><b>Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at </b><b>recruitment@brambles.com.</b></p></div><p></p>

Analyst, Order Management

<div><p><b>Supply Chain Operations</b></p><p><b>
At HP Inc.</b></p><p>
Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated to making a meaningful difference.</p><p>
HP is a leading technology company, with 8 decades of rich history, operating in more than 170 countries around the world committed to creating technology that makes life better for everyone, everywhere. Following a truly employee first culture, we are guided by the HP Way that creates a culture of mutual trust, empowerment, and excellence.</p><p><b><i>
About the Role
</i></b></p><p><b>Supply chain - Business Operations Analyst 2</b></p><p>
As a <b>Supply chain - Business Operations Analyst 2</b> in Chennai/ Bangalore, you have a win-win opportunity: Use your skills to implement integrated solutions, then grow your own career through a variety of paths inside one of the world&rsquo;s leading technology companies.</p><p>
The Primary role will be to own logistics, procurement and order management related operational processes from SAP S4 standpoint, ensure smooth transactions flow between various system, address any fallouts between different SAP and partner systems, perform analysis, offer insights on failures and take corrective action to fix them. The secondary role will be to perform similar activities in non-SAP environment. In addition, own pricing analysis and management, Inventory analysis and other operational activities including reporting and analytics pertaining to Services Supply Chain and manage day to day tactical / operational activities.</p><p>
Selected candidate must act as a trusted team member providing innovative solutions to various operational issues from SAP and non-SAP environment standpoint. This would include Logistics, Procurement and order management supply chain business processes. Selected candidate should also drive / support key Supply Chain Improvement projects for Services Supply Chain by challenging the status-quo and working across diverse and varied supply chains models / teams / regions with limited direction / inputs. He / she must exercise independent judgment within defined practices and procedures to determine appropriate solution / action. The selected candidate must also follow established guidelines, interprets policies, evaluates unique circumstances and makes recommendations.</p><p><b>
What can you expect?</b></p><p>
As a <b>Supply chain - Business Operations Analyst 2</b></p><ul><li>
Lead broad range of Logistics, Procurement and Order management related processes in SAP S4 and non-SAP environment</li><li>
Coordinate with outsourced partners and various internal teams to ensure smooth execution of operations.</li><li>
Act as a Subject Matter Expert with excellent SAP skills primarily in Idocs and well versed with supply chain business processes</li><li>
Reengineer business processes and automate them using best-of-breed technologies including SAP S4 scripting, Power Automate, PowerQuery, UI Path and various other tools</li><li>
Produce reports using various IT systems / tools (PowerBI) and analyze data to develop trends for various activities; articulate findings to management, position their impacts, perform what-if simulations.</li><li>
Manage and execute price file process, perform various analysis and offer business insights.</li><li>
Report and help review performance metrics on a regular basis, identify opportunities for improvements and automation.</li><li>
Research and analyze priority projects within established guidelines to enable digital advancement.</li><li>
Communicate requirements and guidelines to the regional and global teams and IT.</li><li>
Provide training or general direction for junior staff members and mentor them.</li></ul><p><b>
You would be the right if you have:
</b></p><ul><li>First level university degree (Engineering preferred)</li><li>
Must have minimum 12-14 years of experience in <b>supply chain function</b></li><li>
Experience in more than one supply chain function with primary focus on Logistics (Procurement, Order Management, Sales).</li><li>
Minimum 4-5 years of experience in various SAP S4relating to Forward Logistics Reverse Logistics, procurement and Sales order management. <b>This is a mandatory requirement.</b></li><li><b>
Partner payment reconciliations experience in S4 environment will be a plus</b></li><li>
Experience with integration points of SAP Logistics modules across SAP modules.</li><li>
Solid understanding of SAP and possess the ability to monitor day-to-day operations and support where required in Logistics, Procurement and Order management processes.</li><li>
Must possess knowledge of various business flows in SAP pertaining to logistics, procurement and order management and must act as an SME</li><li>
Thorough knowledge of EDIs including creation, simulation and trouble shooting.</li><li>
In-depth knowledge of various B2B platforms used for partner communication with hp systems</li><li>
Ability to interact effectively through exceptional communication and possess presentation skills with attention to detail</li><li>
Very strong influencing skills combined with proven relationship management skills who can work in a matrix environment</li><li>
Strong knowledge of Microsoft Office skills (expert level in Excel, advance level PowerPoint)</li><li>
Vocal in challenging &ldquo;business as usual operating models&rdquo; and recommending innovative processes / solutions for services supply chain domain</li><li>
Strong Project Management skills to lead cross-functional teams; recognized as Subject Matter Expert.</li><li>
Services Supply Chain knowledge is a plus</li></ul><p><b>
Some of the vast reward of working at HP:</b></p><ul><li>
Excellent career path and career development resources to enhance your skills and capabilities to support your career journey in Supply Chain</li><li>
A thriving diverse, equitable and inclusive environment where you are valued for the individual you are and are empowered to own your work and decisions.</li><li>
A wholesome and comprehensive total rewards plan including finance, health, work life integration, career growth and compensation.</li></ul><p>
We take a of pride in our commitment to diversity, equity and inclusion &ndash; it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each day. When you do that, you&rsquo;re more innovative and that helps grow our bottom line. Come to HP and thrive!</p></div>

Business Operations Analyst

Aliqan Services Private Limited

<p><b>Job Title: Analyst &ndash; Sales Operations</b></p><p><b>Location: Bangalore / Hyderabad &ndash; Work From Office (5 days/week)</b></p><p><b>Experience: 1&ndash;3 Years</b></p><p><b>Mode: Contract to Hire </b></p><p><b>Key Responsibilities</b></p><p>Technical Support &amp; Incident Management</p><ul><li>Provide <b>first-level technical support</b> and rapid response for issues related to key <b>Sales Tools</b>, <b>Order Management System (OMS)</b>, and the <b>Premier Page</b> platforms.</li><li>Perform initial <b>troubleshooting</b> and diagnosis of technical incidents, logging details accurately and consistently.</li><li>Manage the incident lifecycle from creation to resolution or escalation, ensuring timely updates and clear communication to end-users and stakeholders.</li><li>Serve as the communication bridge, <b>coordinating with IT, Operations, and specialized Support Teams</b> globally to ensure swift business continuity.</li></ul><p>Process &amp; Operational Efficiency</p><ul><li>Focus on process adherence, specifically supporting the <b>STS (Sales Transaction Services)</b> and <b>Order-to-Cash (OTC)</b> workflows to ensure compliance and efficiency.</li><li>Identify recurring issues and contribute to the knowledge base (K-Base) to <b>educate users</b> and provide <b>proactive solutions</b> for common system issues.</li><li>Engage key <b>stakeholders</b> across various business functions to address system limitations and drive immediate operational fixes.</li><li>Ensure minimal service disruption and enhance overall user experience with sales systems.</li></ul><p>Global Coordination</p><ul><li>Work <b>flexible shifts</b> (24x5 coverage) to support global operations across the <b>APJ, EMEA, and AMER</b> regions as assigned post-training.</li><li>Maintain <b>excellent verbal and written communication</b> throughout the shift, prioritizing clarity and professionalism in all interactions.</li></ul><p><b>Mandatory Requirements:</b></p><ul><li><b>Experience:</b> <b>1&ndash;3 years</b> of demonstrated experience in <b>International BPO / Support</b> roles, or similar operational domain support.</li><li><b>Domain Expertise:</b> Strong practical experience in <b>STS (Sales Transaction Services) &ndash; Order Management</b> or the broader <b>Order-to-Cash (OTC)</b> lifecycle.</li><li><b>Communication:</b> <b>Excellent verbal and written communication</b> skills are paramount for global stakeholder engagement.</li><li><b>Skills:</b> Proven ability to <b>multi-task</b>, <b>engage stakeholders</b>, and perform <b>real-time problem-solving</b> in a dynamic environment.</li><li><b>Location/Work Mode:</b> Must be willing to work <b>Work From Office (5 days/week)</b> in <b>Bangalore or Hyderabad</b> and commit to the <b>24x5 shift schedule</b>.</li></ul><p><b>Desirable Skills &amp; Qualifications:</b></p><ul><li>Familiarity with <b>Dell-specific tools</b> and the <b>Dell Premier Ecosystem</b>.</li><li>Knowledge of core <b>Sales Processes</b> and technical support within a large enterprise.</li><li>Proficiency in <b>Microsoft Office Tools</b> (Outlook, Teams, Excel, Word, OneNote).</li><li>Ability to <b>thrive in a fast-paced environment</b> with tight deadlines and high visibility.</li></ul><p>Job Types: Full-time, Contractual / Temporary<br/>Contract length: 6 months</p><p>Pay: &#8377;300,000.00 - &#8377;400,000.00 per year</p><p>Application Question(s):</p><ul><li>Do you have 1&ndash;3 years of experience in International BPO / Support ?</li><li>Do you have strong experience in STS &ndash; Order Management or OTC ?</li><li>Do you have experience in supporting similar domains ?</li></ul><p>Work Location: In person</p>

Analyst – Sales Operations

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
As a part of Order Management team, you will be responsible for activities and processes that help the team achieve business objectives through Order entry quality, integrity, and fulfilment.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Job Description:</b></p><ul><li>
Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met</li><li>
Establish and maintain communication with the appropriate individuals throughout the process (Installation Team, Finance, Logistics&hellip;)</li><li>
Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers</li><li>
Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment</li><li>
Ensure orders validation, compliance and approvals before order entry</li><li>
Confirm customer requested date and plan the backlog management</li><li>
Own and update timely key dates using local operating mechanisms and reports</li><li>
Reviews weekly business sales</li><li>
Set up contract review with finance and commercial operations teams</li><li>
Daily follow up of customer credit documentation and inventory</li><li>
Give shipping and billing instructions in accordance with contracts terms and conditions.</li><li>
Follow shipment, installation, application via reports</li><li>
Follow up on collections issues due to order operations</li><li>
Provide root cause on defect analysis</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Graduated from university (preferably engineering degree)</li><li>
5+ years of experience</li><li>
This role requires understanding of Sales Operations/Order Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college</li><li>
Team player</li><li>
Committed to deliver</li><li>
Ability to use Systems and work in a matrix environment</li><li>
Desired Characteristics</li><li>
Strong oral and written communication skills. Ability to document, plan and execute programs.</li><li>
Project Management</li><li>
Transportation &amp; Customs</li><li>
ERP Tools (eOM, Oracle, MyOrders&hellip;)</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Order Management Specialist

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