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order management & sales operation specialist Jobs in Cairo

order management & sales operation specialist

order management specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.
 
 
 Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 <ul>
 <li>
 Ensure Accuracy and reliability of the daily and fixed orders.
 </li>
 <li>
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 </li>
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 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 </li>
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 Responsible to maximize the good utilization of company resources.
 </li>
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 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
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 Ensure effective handling of emergency orders.
 
 
 
 </li>
 </ul>
 Deliver superior customer experience to all customers (both internal and external):
 
 
 <ul>
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 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 </li>
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 Ensure all customer's feedback are communicated and follow up on the actions required.
 </li>
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 Report any customer complaint immediately and ensure the correction action is taken
 
 
 
 </li>
 </ul>
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________
 
 
 Are you a MATCH?
 
 
 
 Education Level
 
 
 
 <ul>
 <li>
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 
 </li>
 </ul>
 
 Experience Level
 
 
 
 <ul>
 <li>
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
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 Excellent communication skills
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 Excellent business English (oral and written)
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 Motivated learner
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 Time Management and organization skills
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 Multitasking
 </li>
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 Must be reliable, adaptable and detail oriented
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 Ability to effectively work in a team environment
 </li>
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 Analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Our Differences make our Performance
 
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Ingram Micro Egypt

<div>
 
 Join Us at the Forefront of Technology Distribution
 
 
 
 
 Are you ready to make every day count?
 
 At Ingram Micro, we are the business behind the world&rsquo;s brands, reaching nearly 90% of the global population. We help businesses run better, grow faster, and achieve their sustainability goals. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.
 
 
 
 Your Role in Making an Impact
 
 
 
 As a Sales Operation Specialist, you will play a critical role in our Sales Operations team, ensuring seamless order management and exceptional customer service. Your technical background and customer-facing delivery experience will be key in supporting our mission to redefine distribution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage Sales Order Packs: Check and follow up with sales for missing data.
 </li>
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 Sales Order Entry: Process sales orders in One Shop and enter quotes accurately.
 </li>
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 Credit Control Coordination: Work with credit control on releases and support related queries.
 </li>
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 Order Status Monitoring: Track orders at all stages and inform sales of status and lead-times.
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 Logistics Coordination: Oversee order dispatching and full logistics coordination.
 
 
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 </ul>
 
 How You Can Get This Chance
 
 
 
 <ul>
 <li>
 Experience: 2 years in Operations.
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 Motivation and Attitude: Highly motivated with a positive attitude and excellent organizational skills.
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 IT Knowledge: Some knowledge of the IT industry and the ability to learn technical information.
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 Skills: Excellent communication, Excel, and time management skills, with a strong command of English.
 
 
 </li>
 </ul>
 
 Your Growth with Us
 
 
 
 At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let&rsquo;s shape tomorrow together.
 
 
</div>

Sales Operation Specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
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 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
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 Monitor and maintain order status, delivery schedules, and customer communications.
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 create returns, free of charge orders, and reporting
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 Validate and process debit notes in collaboration with the Sales Controlling team.
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 Ensure compliance with internal controls and company policies.
 </li>
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 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
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 Hands-on experience with debit notes validation process.
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 Strong analytical and problem-solving skills.
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 Excellent communication and organizational abilities.
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 Microsoft office usage is a must.
 </li>
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 SAP knowledge is a plus
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 French speaking is a plus
 
 
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 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Global wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 Comprehensive Health Insurance for employee + dependents
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 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
 
 
 
 About The Team
 
 
 
 The LiveOps team plays a critical role in ensuring the smooth flow of our KSA Express operations. As the frontline of live order management, the team works closely with captains, clients, and suppliers to make sure every order is delivered on time and with an excellent customer experience. This is a fast-paced, high-impact environment where quick problem-solving, multitasking, and clear communication are essential.
 
 
 
 What You'll Do
 
 
 
 <ul>
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 Monitor and manage live orders in real time to ensure delivery within SLA.
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 Communicate with captains to guide and support them through the order journey.
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 Support clients by addressing live order concerns professionally.
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 Resolve escalations promptly, ensuring smooth and seamless delivery experiences.
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 Document live operations incidents and maintain accurate reporting.
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 Share daily and weekly performance updates with the wider operations team.
 </li>
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 Collaborate with performance, acquisition, and commercial teams to improve processes and outcomes.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Successful candidates will have a passionate commitment to improving the lives of people, a strong focus on excellence, and alignment with our core values and purpose.
 </li>
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 1&ndash;2 years of experience in customer care or LiveOps (preferred).
 </li>
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 Strong multitasking ability with excellent attention to detail.
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 Ability to work under pressure and stay calm in fast-paced environments.
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 Excellent communication skills with polite and professional manners.
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 Client-focused mindset with the ability to build trust with captains and stakeholders.
 </li>
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 Quick learner with adaptability to new tools, processes, and technologies.
 </li>
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 Flexibility to work rotational shifts, including nights, weekends, and holidays.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
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 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 </ul>
</div>

Operations Assistant - Live Ops

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
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 Assessing and processing orders with factories and customers
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 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
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 Logging of all orders and tracking details of shipments in Sales Force
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 Co-ordinating with factories on production lead times and ensure order readiness
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 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
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 Ensuring an appropriate order flow with the compliance to organizational policies
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 Co-ordinating with the finance department to resolve invoice and pricing issues
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 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
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 Management of the communication with the sales department and customers
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 Working with factory and customers for inspection processes to ensure smooth shipment
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 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
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 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
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 Work with factory / customer on Letter of Credits and provide necessary inputs
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 Co-ordinating with forwarders and customers on shipments deliveries
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 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Explore 1164+ Order management specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

1164 order management specialist jobs IN Cairo

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