customer logistics development specialist Jobs in Cairo

customer logistics development specialist

operations manager, fulfilment center operations Jobs in Cairo

operations manager, fulfilment center operations

order management & sales operation specialist Jobs in Cairo

order management & sales operation specialist

associate manager - supply chain Jobs in Cairo

associate manager - supply chain

business operations associate  (order management) Jobs in Cairo

business operations associate  (order management)

order management specialist

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Order Management &amp; Sales Operations.
 
 
 
 What You&acute;ll Do
 
 
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 create returns, free of charge orders, and reporting
 </li>
 <li>
 Validate and process debit notes in collaboration with the Sales Controlling team.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 English speaker
 </li>
 <li>
 1-3 years of experience in order management or sales operations.
 </li>
 <li>
 Hands-on experience with debit notes validation process.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and organizational abilities.
 </li>
 <li>
 Microsoft office usage is a must.
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 French speaking is a plus
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Order Management & Sales Operation Specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

Gilbarco Veeder-Root

<div>
 
 
 JOB TITLE
 
 : CUSTOMER SERVICE CONSULTANT
 
 
 
 REPORTING TO
 
 : CUSTOMER SERVICE MANAGER
 
 
 
 
 
 
 PURPOSE OF POSITION
 
 
 
 The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers&rsquo; orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers&rsquo; delivery time expectation and to improve or enhance our customer&rsquo;s experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers&rsquo; data.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Full understanding of international trade requirements especially within the Middle East and Africa region
 </li>
 <li>
 Assessing and processing orders with factories and customers
 </li>
 <li>
 Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
 </li>
 <li>
 Logging of all orders and tracking details of shipments in Sales Force
 </li>
 <li>
 Co-ordinating with factories on production lead times and ensure order readiness
 </li>
 <li>
 Attend calls with all factories to understand production issues and discuss ways to improve delivery times
 </li>
 <li>
 Ensuring an appropriate order flow with the compliance to organizational policies
 </li>
 <li>
 Co-ordinating with the finance department to resolve invoice and pricing issues
 </li>
 <li>
 Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
 </li>
 <li>
 Management of the communication with the sales department and customers
 </li>
 <li>
 Working with factory and customers for inspection processes to ensure smooth shipment
 </li>
 <li>
 Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
 </li>
 <li>
 File all documents on respective order folders and share the same with customers, sales, AR team when necessary
 </li>
 <li>
 Work with factory / customer on Letter of Credits and provide necessary inputs
 </li>
 <li>
 Co-ordinating with forwarders and customers on shipments deliveries
 </li>
 <li>
 Logging, monitoring and evaluation of all order issues
 </li>
 <li>
 Assistance to Sales teams in obtaining required proforma documents and related information as required
 </li>
 </ul>
 
 
 
 
 
 POSITION RELATIONSHIPS
 
 
 
 
 Internal
 
 
 <ul>
 <li>
 Head of Departments
 </li>
 <li>
 Key Accounts Managers
 </li>
 <li>
 Regional Sales Managers
 </li>
 <li>
 Finance team
 </li>
 </ul>
 
 
 External
 
 
 <ul>
 <li>
 Factories
 </li>
 <li>
 Suppliers
 </li>
 <li>
 Customers
 </li>
 <li>
 Freight agents
 </li>
 </ul>
 
 
 
 
 
 MEASURES OF PERFORMANCE
 
 
 
 Leading: Customer Retention, Customer Satisfaction
 
 
 Lagging: Revenue growth, On time response and delivery
 
 
 
 
 
 
 
 
 
 PERSONAL QUALIFICATIONS &amp; EXPERIENCE
 
 
 
 
 Experience/Knowledge
 
 
 
 
 Required
 
 
 <ul>
 <li>
 5-year customer service experience
 </li>
 <li>
 Experience in Order Management
 </li>
 <li>
 Experience in Logistics and Supply Chain
 </li>
 <li>
 Experience in International Trade
 </li>
 <li>
 Knowledge of import/export carriers and customs matters.
 </li>
 </ul>
 
 
 
 Preferred
 
 
 
 <ul>
 <li>
 Customer service experience in a similar industry
 </li>
 <li>
 Order Management experience in a s similar industry
 </li>
 <li>
 Further studies to include Logistics and supply chain.
 </li>
 <li>
 Further knowledge to include International Trade
 </li>
 <li>
 Experience on Sales Force an advantage
 </li>
 </ul>
 
 
 
 
 
 Specific Skills
 
 
 <ul>
 <li>
 Strong Excel dashboard and visual presentation skills
 </li>
 <li>
 Significant attention to detail
 </li>
 <li>
 Problem solving and decision-making skills.
 </li>
 <li>
 Strong interpersonal and communication skills (Verbal &amp; Written)
 </li>
 <li>
 Strong teamwork attitude
 </li>
 <li>
 Fuel Retail industry knowledge and experience
 </li>
 <li>
 Extensive knowledge of internal MRP processes and infrastructure
 </li>
 </ul>
 
 
 
 
 
 Language Proficiency
 
 
 <ul>
 <li>
 English / French / Arabic- Full Professional Proficiency
 </li>
 </ul>
 
 
 
 
 
 WHO IS GILBARCO VEEDER-ROOT
 
 
 
 Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
 
 
 
 WHO IS VONTIER
 
 
 
 Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves &ndash; delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company&rsquo;s website at www.vontier.com.
 
 
 
 At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
 
 
 
 Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
 
 
 Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
 
 
 
 Together, let&rsquo;s enable the way the world moves!
 
 
</div>

Customer Service Consultant

Bosch  Africa

<div>
 
 Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.
 
 
 
 
 At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
 
 
 
 
 Join in and feel the difference.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Providing services for all Business Units (BUs) in order management (e.g., order intake, claims &amp; query handling, contracts &amp; promo support, customer master data, local defined tasks)
 </li>
 <li>
 Understanding of the whole process from order creation to invoicing
 </li>
 <li>
 Expertise in process mining for Standards &amp; operative improvement of processes
 </li>
 <li>
 Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
 </li>
 <li>
 Application of all central guidelines &amp; processes in responsible areas.
 </li>
 <li>
 Provide local requirements and raise topics to the regional BOP that need overarching solutions.
 </li>
 <li>
 Manage process of control and release via AF (Approval framework)
 </li>
 <li>
 ERP related tasks incl. ticket creation, roll outs support, training local associates.
 </li>
 <li>
 SAP Key user for Order-to-Cash in the Power Tools Division.
 </li>
 <li>
 Customer back-order management for all Business Units
 </li>
 <li>
 Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
 </li>
 <li>
 Operational responsible for Inbound &amp; Outbound services of the User &amp; Customer Care Center (UCC).
 </li>
 <li>
 Collaboration with Sales &amp; Marketing develop digital sales (Outbound Sales)
 </li>
 <li>
 UCC Performance Tracking &amp; Quality Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 EDUCATION
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration / Supply Chain Management.
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 5 years of experience
 </li>
 </ul>
 
 
 SKILLS
 
 
 
 
 <ul>
 <li>
 Strong Knowledge in SAP
 </li>
 <li>
 MS Office Knowledge (Excel, PowerPoint, Word)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Excellent analytical skills.
 </li>
 <li>
 Excellent communication skills and ability to work in teams
 </li>
 <li>
 Ability to work under pressure and on own initiative.
 </li>
 <li>
 People Management.
 </li>
 <li>
 Availability to travel and work extensively in the spare parts market
 </li>
 <li>
 Excellent negotiation skills.
 </li>
 <li>
 Familiar with working in a Multinational / Corporate environment.
 </li>
 <li>
 Solid communication skills in English (Speak / Read / Write)
 </li>
 <li>
 Proficiency in MS Office packages, Outlook and SAP.
 </li>
 </ul>
</div>

Business Operations Associate  (Order Management)

Ariston Group

<div>
 Job description:
 
 
 
 The aim of this role will be to assure operations and distribution to all final customers (local and export) in order to maximize the Los, process efficiency, productivity, quality &amp; service level through continuous improvement plans and cost reduction.
 
 
 
 Local Market Activities (reporting to EGYPT COUNTRY MANAGER):
 
 
 <ul>
 <li>
 Coordinate sales admin team of +2 people for order entry, delivery creation in local system
 </li>
 <li>
 Coordinate whs team in local warehouse to load,unload respecting local rules and following indication of HSE
 </li>
 <li>
 Manage demand planning of country ensuring a correct planning of local factory and import
 </li>
 <li>
 Import process management in accordance with local regulation on custom clearance and with support of a broker.
 </li>
 <li>
 Logistic costs control : BDG and FCST definition. Monthly monitoring target and results (variance)
 </li>
 <li>
 Manage and guarantee proper relationships with logistics partner/support in tender and negotiation
 </li>
 <li>
 Develops appropriate supply chain strategy to maximize customer satisfaction at the lowest possible cost
 </li>
 <li>
 Ensure operations are properly sized, designed and staffed in line with future requirements;
 </li>
 <li>
 Align organizational and development plans for people to the functional strategic plan to add value on people;
 </li>
 <li>
 Control and define stock count/scrap according&nbsp; to central policy monitoring targets and results
 </li>
 <li>
 Prevent and Manage Risks in logistics
 </li>
 </ul>
 
 
 
 EXPORT Market Activities (reporting to central SC&amp;LOG AMEA) :
 
 
 <ul>
 <li>
 Coordinate activity of SC&amp;Log Export senior specialist with FP and RM factory warehouse
 </li>
 <li>
 Ensure proper service to export customer from the plant with support 360&deg; from the shipping till payment and export process with support&nbsp; of central AMEA sales admin export
 </li>
 </ul>
</div>

SUPPLY CHAIN & LOGISTICS MANAGER EGYPT

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Madrid (Spain), supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

Explore 771+ Order management specialist in Cairo this November. Find roles across top companies and apply now to boost your career.

771 order management specialist jobs IN Cairo

Order Management & Sales Operation Specialist

Order Management & Sales Operation Specialist

Customer Account Specialist

Customer Service Consultant

Business Operations Associate (Order Management)

SUPPLY CHAIN & LOGISTICS MANAGER EGYPT

Contract Management Specialist