order management specialist

Shell

<div>
 <ul>
 <li>
 Customer Success Specialist
 </li>
 <li>
 Job Description
 
 
 </li>
 </ul>
 
 Job Purpose:
 
 
 
 This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
 
 
 
 Principal Accountabilities:
 
 
 
 This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
 
 
 
 Order Management:
 
 
 
 <ul>
 <li>
 Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
 </li>
 <li>
 Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
 </li>
 <li>
 Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
 </li>
 <li>
 Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
 </li>
 <li>
 Schedule standard and non-standard orders (packed product).
 </li>
 <li>
 Process Returned Product.
 
 
 </li>
 </ul>
 
 Credit Management:
 
 
 
 <ul>
 <li>
 Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
 </li>
 <li>
 Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
 </li>
 <li>
 Handle basic Customer credit enquiries.
 
 
 </li>
 </ul>
 
 Dispute Management:
 
 
 
 <ul>
 <li>
 Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
 
 
 </li>
 </ul>
 
 Feedback and Issues:
 
 
 
 Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
 
 
 
 Lubricant Service Administration:
 
 
 
 Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
 
 
 
 Contract Management:
 
 
 
 <ul>
 <li>
 Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
 </li>
 <li>
 Execute contract legal and fiscal requirements, working with local legal focals.
 </li>
 <li>
 Follow-up directly with customers on missing contract documentation.
 </li>
 <li>
 Ensure contracts are signed and stored in line with local country requirements.
 </li>
 <li>
 Review contract performance as part of SCM process.
 </li>
 <li>
 Own contract documentation archiving and termination of customer contracts.
 </li>
 <li>
 Support preparing for tender bids.
 </li>
 <li>
 Securing 100% Compliance.
 
 
 </li>
 </ul>
 
 Pricing:
 
 
 
 Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
 
 
 
 Trouble Shooting:
 
 
 
 Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
 
 
 Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
 
 
 
 Master Data Set Up &amp; Amend:
 
 
 
 <ul>
 <li>
 Maintain Sales Hierarchy, contract registers and banding adherence
 </li>
 <li>
 Set up and amend Customer master data
 </li>
 <li>
 Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
 </li>
 <li>
 Process manual vouchers received from Retailers during offline card transactions
 </li>
 <li>
 Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
 
 
 </li>
 </ul>
 
 Manage elements of the DFOA process:
 
 
 
 Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
 
 
 Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
 
 
 
 Touchless Support and Setup:
 
 
 
 <ul>
 <li>
 Support and proactively encourage touchless uptake and utilization
 </li>
 <li>
 Act as first level support for system interface errors
 </li>
 <li>
 Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
 
 
 </li>
 </ul>
 
 General Inquiries:
 
 
 
 Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
 
 
 
 Education Requirement/Field of Study:
 
 Engineering Bachelor&rsquo;s Degree
 
 
 
 Requirements:
 
 
 
 
 Skills &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor degree preferred (Engineering) or equivalent experience.
 </li>
 <li>
 Previous experience in Customer service or operations - 2 to 3 years
 </li>
 <li>
 English Language Proficiency.
 </li>
 <li>
 Experience in Microsoft Office; GSAP
 </li>
 <li>
 Data Analytics &amp; Insights
 </li>
 <li>
 Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
 </li>
 <li>
 Able to demonstrate a continuous improvement mind-set.
 </li>
 <li>
 Demonstrated communication and relationship building skills.
 </li>
 <li>
 Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
 </li>
 <li>
 Value Chain Understanding.
 </li>
 <li>
 Commercial &amp; Economic Acumen.
 </li>
 <li>
 Contract Management.
 </li>
 </ul>
</div>

Customer Success Specialist

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

Order Management Analyst

Methode Electronics

<div>
 
 
 Job Title: Customer (service \ Demand) specialist (B2B - Manufacturing)
 
 
 
 
 
 Company: Methode Electronics Egypt
 
 
 
 
 Location: Nasr city, cairo,
 
 Egypt (on-site)
 
 
 
 
 
 
 About us:
 
 
 
 Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications. Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being Automotive, Industrial, and Interface.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer inquiries, requests, and complaints in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal departments to resolve customer-related issues.
 </li>
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 Ensure accurate and clear communication with customers regarding orders and services.
 </li>
 <li>
 Process and follow up on customer orders to ensure timely execution.
 </li>
 <li>
 Monitor order status and ensure deliveries are completed as per schedule.
 </li>
 <li>
 Address and resolve any order-related discrepancies.
 </li>
 <li>
 Perform administrative tasks related to customer service and sales support.
 </li>
 <li>
 Maintain accurate records of customer interactions, orders, and transactions.
 </li>
 <li>
 Support internal reporting and documentation as required.
 </li>
 <li>
 Assist in tracking delivery performance and customer service KPIs.
 </li>
 <li>
 Prepare basic reports related to order fulfillment and customer satisfaction.
 </li>
 <li>
 Handle and follow up on customer complaints, including delivery or quantity discrepancies.
 </li>
 <li>
 Coordinate with relevant teams to ensure timely resolution of issues.
 </li>
 <li>
 Assist in system updates, data entry, and maintaining accurate product and pricing information.
 </li>
 <li>
 Ensure data accuracy across systems and reports.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain, or a related field (preferred).
 </li>
 <li>
 1&ndash;3 years of experience in customer service, sales support, or a related field.
 </li>
 </ul>
 
 
</div>

Customer (service \ Demand) specialist (B2B - Manufacturing)

<div>
 
 Overview
 
 
 
 The
 
 Order Management Sr. Associate
 
 ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, and contributes to operational efficiency through attention to detail and data‑driven practices, including ad‑hoc tasks driven by business needs and market conditions.
 
 
 
 Responsibilities
 
 
 
 
 Order Management:
 
 
 
 <ul>
 <li>
 Back up Sr. Associates and do order management activities on demand
 </li>
 <li>
 Create final delivery details and confirm in the system
 </li>
 <li>
 Follow-up with 3PL about order status
 </li>
 <li>
 Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code
 </li>
 <li>
 Support interaction with BU team on other topics as requested
 
 
 </li>
 </ul>
 
 Manage return:
 
 
 
 <ul>
 <li>
 Create return delivery and inform sending WH and 3PL about pick up order
 </li>
 <li>
 Generate Credit/Debit notes
 
 
 </li>
 </ul>
 
 Order management performance review (PepsiCo internal):
 
 
 
 <ul>
 <li>
 Support the SC Customer Support Supervisor with all initiatives to improve GBS service offerings
 </li>
 <li>
 Support order management team with all reporting and KPIs tracking
 </li>
 <li>
 Excellent analytical skills and numerical abilities;
 </li>
 <li>
 Great communication and interpersonal skills;
 </li>
 <li>
 Strong Excel &amp; Office package knowledge mandatory;
 </li>
 <li>
 Able to handle continuous improvement projects;
 </li>
 <li>
 Results oriented;
 </li>
 <li>
 SAP experience is a plus
 
 
 </li>
 </ul>
 User friendly with IT applications (digitally-oriented)
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 University degree
 </li>
 <li>
 Excellent spoken and written English language knowledge
 </li>
 <li>
 Previous exposure to similar role is a plus (in Customer service)
 </li>
 </ul>
</div>

Order Management Sr. Associate

Symrise AG

<div>
 
 Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.
 
 
 With sales of around &euro;5 billion in the 2024 fiscal year, the company ranks among the leading global suppliers. The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.
 
 
 Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.
 
 
 Symrise - always inspiring more&hellip;
 
 
 
 
 
 About the Role
 
 
 
 The role is responsible for end‑to‑end customer order management and coordination, ensuring a high level of service from order receipt to final delivery. This position acts as a key interface between customers, sales, planning, production, logistics, and shipping, with full ownership of customer orders, shipments, and related issues.
 
 
 The role requires strong organizational skills, customer focus, and the ability to manage multiple stakeholders while ensuring accurate order processing, timely deliveries, and continuous improvement of customer service processes.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Receive and process customer purchase orders, ensuring accuracy and completeness.
 </li>
 <li>
 Enter customer orders into SAP, maintaining correct configurations and up‑to‑date master data.
 </li>
 <li>
 Coordinate with the planning team to confirm and align estimated dispatch dates.
 </li>
 <li>
 Send order confirmations to customers, including accurate and timely dispatch information.
 </li>
 <li>
 Monitor and analyze customer forecasts, track updates, and assess forecast accuracy in collaboration with the sales team.
 </li>
 <li>
 Act as the main point of contact for customers regarding order status, dispatch dates, scheduling, shipping documentation, and inquiries.
 </li>
 <li>
 Prepare and manage export shipping documentation, obtain required attestations, and ensure compliance with customer‑specific requirements.
 </li>
 <li>
 Manage customer complaints in SAP, conduct investigations, and provide clear closure reports.
 </li>
 <li>
 Expand and maintain the freight forwarder network, evaluate offers, monitor service quality, review invoices, and coordinate with accounting.
 </li>
 <li>
 Ensure effective communication and alignment between sales, production, planning, and shipping teams to meet customer commitments.
 </li>
 <li>
 Take full end‑to‑end ownership of customer shipments and proactively resolve issues.
 </li>
 <li>
 Communicate proactively with customers, keeping them informed of any changes, delays, or risks.
 </li>
 <li>
 Identify root causes of recurring issues and drive continuous improvement in customer service and logistics processes.
 </li>
 <li>
 Participate in monthly follow‑up calls with the EAME Customer Service Director.
 </li>
 <li>
 Analyze On‑Time Delivery (OTD) performance based on first confirmations and identify improvement areas.
 </li>
 <li>
 Review pending deliveries and coordinate with sales to define realistic dispatch dates.
 </li>
 <li>
 Ensure full compliance with environmental, health, and safety (EHS) rules and guidelines.
 </li>
 </ul>
 
 
 
 
 
 
 About you
 
 
 
 You are an experienced Customer Service professional with a strong background in order management, logistics coordination, and complaint handling within a B2B industrial or food ingredients environment. You bring a hands‑on, structured approach and are comfortable leading people, processes, and decisions in a fast‑paced, multinational context.
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Management, Logistics, Supply Chain, or a related field.
 </li>
 <li>
 University, college, or professional training background accepted.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in Customer Service, Order Management, Logistics Operations, or Service Operations.
 </li>
 <li>
 Prior exposure to complaint handling, end‑to‑end order processing, and customer service workflows is required.
 </li>
 <li>
 Supervisory or team‑lead experience is strongly preferred, with the ability to support and guide less experienced team members.
 </li>
 <li>
 Experience in B2B environments is essential.
 </li>
 <li>
 Background in food ingredients or similar manufacturing industries is a strong advantage.
 </li>
 <li>
 Experience in FMCG or multinational companies is a plus.
 </li>
 </ul>
 
 
 Role Scope &amp; Functional Knowledge
 
 
 <ul>
 <li>
 Strong understanding of order‑to‑cash processes, including:
 <ul>
 <li>
 <ul>
 <li>
 Receiving and processing customer orders
 </li>
 <li>
 SAP order entry and follow‑up
 </li>
 <li>
 Order confirmation and full order lifecycle tracking
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Solid experience in logistics management, both local (Egypt) and export, including:
 <ul>
 <li>
 <ul>
 <li>
 Shipment coordination
 </li>
 <li>
 Documentation preparation and customer communication
 </li>
 </ul>
 </li>
 </ul>
 </li>
 <li>
 Proven experience in complaint management, including registration in SAP, follow‑up, and closure.
 </li>
 <li>
 Good understanding of service workflows, quality standards, and customer expectations.
 </li>
 </ul>
 
 
 Leadership &amp; Soft Skills
 
 
 <ul>
 <li>
 Strong leadership capabilities, with the ability to supervise, coach, and develop team members.
 </li>
 <li>
 Ownership mindset, with clear accountability and decision‑making skills.
 </li>
 <li>
 Excellent communication skills, able to engage effectively with customers and internal stakeholders.
 </li>
 <li>
 Strong problem‑solving and analytical skills, with the ability to identify root causes and drive improvements.
 </li>
 <li>
 Ability to lead processes, not just execute them, and continuously improve ways of working.
 </li>
 </ul>
 
 
 Systems &amp; Technical Skills
 
 
 <ul>
 <li>
 SAP experience is required, particularly in customer service, order management, and complaint handling; experience in these areas is preferable.
 </li>
 <li>
 Excel skills (reporting, tracking, follow‑ups) are required.
 </li>
 <li>
 Comfortable working with systems, data, and structured processes.
 </li>
 </ul>
 
 
 Team &amp; Environment
 
 
 <ul>
 <li>
 You will be part of a Customer Service team composed of a Customer Service Head and four leaders, all reporting to the Customer Service Manager.
 </li>
 <li>
 The role includes supervising team members with less experience, ensuring consistency, quality, and service excellence.
 </li>
 </ul>
 
 
 Languages
 
 
 <ul>
 <li>
 Fluent English is mandatory.
 </li>
 <li>
 Arabic is required.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Our offer
 
 
 
 At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well‑being of millions of people across more than 160 countries.
 
 
 
 People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.
 
 
 
 
 
 Committed to Diversity, Equity and Inclusion
 
 
 
 At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.
 
 If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.
 
 
 
 
 
 We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
 
 
 
 
</div>

Customer Services Supervisor & Logistics Specialist (m/w/d)

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service  & Commercial Operations Senior Specialist (B2B & Fashion)

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
 <ul>
 <li>
 Liaise with Landlords, developers, Development department and establish project design parameters
 </li>
 <li>
 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
 </li>
 <li>
 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
 </li>
 <li>
 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
 </li>
 <li>
 Prepare Final Audit after completion with specific emphasis on execution
 </li>
 <li>
 Preparing furniture and stainless-steel order list.
 </li>
 <li>
 Handling sites follow up - if redesign is required / any missing data is required.
 </li>
 <li>
 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
 </li>
 <li>
 Reporting weekly progress and providing assistant manager with submission dates and approvals
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, major architecture
 
 
 </li>
 <li>
 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
 </li>
 <li>
 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
 </li>
 <li>
 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Excellent time management skills with a proven ability to meet deadlines.
 </li>
 </ul>
</div>

Architect

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