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customer service specialist

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order management specialist

Henkel

<div>
 
 About this Position
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 
 What You&acute;ll Do
 
 
 
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 Manage end-to-end order processing, ensuring accuracy and timely execution.
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 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
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 Monitor and maintain order status, delivery schedules, and customer communications.
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 Create returns, free of charge orders, and reporting.
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 Ensure compliance with internal controls and company policies.
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 Support continuous improvement initiatives in order management and documentation processes.
 
 
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 </ul>
 
 What makes you a good fit
 
 
 
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 Highly detail-oriented and focused candidates with a demonstrated interest in operations and a strong customer-centric approach.
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 Time-management skills, a collaborative mindset, and a commitment to continuous learning.
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 English speaker is a must (French speaker is a plus).
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 Advanced Excel and digital mindset is a plus (SAP user is a plus).
 
 
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 </ul>
 
 Some perks of joining Henkel
 
 
 
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 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
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 Diverse national and international growth opportunities
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 Global wellbeing standards with health and preventive care programs
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 Gender-neutral parental leave for a minimum of 8 weeks
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 Employee Share Plan with voluntary investment and Henkel matching shares
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 Comprehensive Health Insurance for employee + dependents
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 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
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 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
 
 
</div>

Order Management Specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 Delivers comprehensive administrative support to commercial operations and patient/customer services. This role acts as a primary liaison between the organization, its clients, and third-party payors (including governmental and private insurance) to facilitate contract management and operational continuity.
 
 
 This position is focused on operational and administrative coordination.1 - Order Lifecycle Management: Monitor daily orders, while executing accurate order entry into our internal ordering systems.
 
 
 2- Operations Coordination: Collaborate closely with the Operations team to plan orders and follow up on logistics to ensure timely fulfillment and delivery.
 
 
 3- High-Volume Engagement: Manage high volume of calls on daily basis, handling both inbound customer enquiries and proactive outbound calls to drive sales opportunities.
 
 
 4- Complaint Resolution: Take ownership of customer complaints, leading internal investigations to ensure full resolution and satisfaction ("closing the loop").
 
 
 5- Analysis &amp; Reporting: Monitor delivery analysis and PowerBI dashboards to monitor critical KPIs, specifically Churn Rate and Fulfillment Rate.
 
 
 6- Ad-hoc Emergency Response: Provide standby availability after hours to manage urgent escalations if needed. The anticipated demand for this function is minimal, and strictly limited to high-priority business continuity needs.
 
 
 Decision Making / Activity:
 
 
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 Handles more complex customer enquiries and complaints
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 May be involved in training new hires and improving customer service process
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 Work closely with the customers service manager to ensure smooth operations
 
 
 
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 ___________________Are you a MATCH?
 
 
 Education Level
 
 
 Bachelor degree in Business, Foreign Languages, logistics or planning background preferred.
 
 
 Experience Level
 
 
 1 to 2 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written)
 
 
 Motivated learner
 
 
 Time Management and organization skills
 
 
 Multitasking
 
 
 Must be reliable, adaptable and detail oriented
 
 
 Ability to effectively work in a team environment
 
 
 Analytical and problem solving skills
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

PepsiCo

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
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 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
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 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
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 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
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 Drive and supporting continuous process improvement and standardization in order to increase efficiency
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 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
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 Participate in regular operational review calls with Business Partners and Business Leaders
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 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
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 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
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 Discuss team performance with management and make recommendations for team development and succession planning
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 Maintain relationship with client and key business stakeholders
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 Manage team&rsquo;s scope, workload and ad hoc requests
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 Act as a point of contact for and BU sales teams and multi-function business leaders
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 Ongoing training of team members
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 Identify and resolve recurring performance problems and improvement opportunities
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 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
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 </ul>
 
 Qualifications
 
 
 
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 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
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 Previous experience as a people leader and direct people management is a must
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 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
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 Bachelor&rsquo;s degree in a relevant discipline
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 Ability to provide superior customer service
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 Best-in-class time management skills, ability to multitask, set priorities, and plan
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 Strong use of influencing skills to gain alignment
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 SAP &amp; PBI basic knowledge
 
 
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 Differentiating Competencies Required
 
 
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 Towering strength in O2C processes, ways of working, and systems
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 Strong reporting analytical skills
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 Leans Six Sigma &amp; Process Improvement awareness
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 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
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 Be flexible, organized and able to handle competing priorities
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 Organization effectiveness
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 </ul>
</div>

Order Management Analyst

Comstor UK

<div>
 
 ROLE DESCRIPTION
 
 
 To understand and master vendor's order management policy, process and escalation methodology to facilitate smooth and agile purchasing. To ensure timely and cost effective processing of purchase orders against plan, supply and approved Sales Orders. To review purchase backlog and ensure timely vendor ETA and ETA change updates. Expedite orders and advance ETA with vendors to meet business requirement. To process transfer order, intercompany order and returns PO requests.
 
 
 
 
 
 DUTIES &amp; RESPONSIBILITIES
 
 
 * To understand and master vendor's order management policy, process and escalation methodology and changes to facilitate a smooth and agile purchasing
 
 
 * To review purchase requisitions and create purchase orders to ensure timely and cost effective purchasing
 
 
 * To understand Westcon group MOA and obtain necessary approvals against purchase orders processed
 
 
 * To submit purchase orders to vendors via appropriate tools EDI/Portal/PDF and ensure vendor order acknowledgement/confirmation/ update
 
 
 * To review purchase order back log and update ETA and ETA changes against the purchase orders
 
 
 * To expedite orders and advance ETA with vendors in line with business requirement.
 
 
 * To understand and master Westcon Group purchase order management tools and reports to make informed and appropriate purchase decisions and order processing
 
 
 * To understand vendor pricing, promotions, product categorisation influencing purchasing to generate cost effective purchasing
 
 
 * To timely address and update any purchase order rejections and constraints with planners/sales order management team
 
 
 * To timely process returns purchase orders against approved stock rotation request from planners
 
 
 * To process customer consignment order requests with necessary approval with non -standard suppliers
 
 
 * To take appropriate corrective actions against returns PO discrepancy's/variances
 
 
 * To process transfer order request and intercompany orders request from planners
 
 
 * To liaise with vendor contacts, Product Managers and sales order management team where ever required
 
 
 * To understand and follow WestconGroup work instructions related to purchases
 
 
 * To understand and ensure purchase order processing related KPI target are met
 
 
 * To carry out timely any assigned task from Purchasing Manager
 
 
 
 
 
 Knowledge
 
 
 Advanced knowledge of MS Excel and experience in SAP would be a strong advantage.
 
 
 Knowledge of the product range would be added advantage.
 
 
 Desired Skills &amp; Attributes
 
 
 Should have an eye for detail and highly numerate.
 
 
 Candidate should be a team player.
 
 
 Candidate should have good communication and negotiation skills.
 
 
 Problem solving, Time Management and Prioritisation skills is a must for day to day task at hand.
 
 
 
 
 
 Desired experience
 
 
 The candidate will have a good level of education preferably to A-level standard with reasonable purchasing order processing experience from similar industry.
 
</div>

Supply Planner

Oscar

<div>
 
 
 SAP Order Management &amp; Platform Integration Specialist
 
 
 
 
 
 
 
 Cairo - 4 days a week in the office
 
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 This is a hands-on technical role sitting at the heart of our SAP S/4HANA order management landscape. You'll take active ownership of the platform &mdash; keeping it performing, scaling it to meet growing demand, and driving the continuous improvement of its configuration and integrations. You'll work closely with development, operations, and cross-functional teams to ensure our order-to-cash processes run reliably and efficiently at scale.
 
 
 
 
 
 
 What You'll Be Doing
 
 
 
 
 
 
 
 SAP Platform Ownership
 
 
 
 
 
 
 Take active, day-to-day ownership of our SAP S/4HANA environment with a specific focus on Order-to-Cash (OTC) and Sales &amp; Distribution (SD) configuration. You'll manage the platform proactively &mdash; monitoring health, resolving complex issues, and driving improvements that prevent problems before they impact the business.
 
 
 
 
 
 
 Third-Party &amp; Cross-Platform Integration
 
 
 
 
 
 
 Own and maintain integrations between SAP and third-party platforms &mdash; including D365 CRM, sales order entry channels, and broader enterprise systems. You'll ensure data flows accurately across the landscape, troubleshoot integration failures, and work with platform and integration teams to design more resilient connections.
 
 
 
 
 
 
 Continuous Improvement &amp; Automation
 
 
 
 
 
 
 Identify manual processes and replace them with scalable, automated solutions. Collaborate with DevOps teams on CI/CD pipelines using Azure DevOps, and ensure releases meet quality and testing standards before reaching production.
 
 
 
 
 
 
 Incident &amp; Problem Resolution
 
 
 
 
 
 
 Lead root cause analysis on complex platform issues, drive post-incident reviews, and implement long-term fixes in collaboration with development and product teams. Ensure monitoring and alerting provides full visibility across the SAP landscape using tools such as Azure Monitor, Application Insights, and Dynatrace.
 
 
 
 
 
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 
 
 
 
 
 Work across engineering, cloud operations, security, and product teams to define platform requirements and prioritise improvement initiatives. Share knowledge, document findings, and contribute to a growing community of SAP and platform specialists.
 
 
 
 
 
 
 What We're Looking For
 
 
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 Platform operations, DevOps, or SAP technical role with a focus on application management
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 Hands-on SAP S/4HANA experience &mdash; specifically OTC/SD configuration and architecture
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 Strong knowledge of third-party platform integration within complex, highly connected landscapes
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 Experience with D365 CRM and order management interfaces in a B2B or B2C environment &mdash; FMCG experience advantageous
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 Hands-on experience with Azure DevOps CI/CD pipelines and SAP TMS
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 Familiarity with observability and monitoring tooling within the Microsoft ecosystem
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 Strong troubleshooting capability and a systematic approach to problem-solving
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 Excellent communication skills &mdash; comfortable working across technical and non-technical stakeholders
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 </ul>
 
 
</div>

SAP Platform Integration Specialist

WOROOD

<div>
 Fulfillment Team
 
 
 Job Title: Fulfillment Team
 
 
 Department: Operations
 
 
 
 Job Purpose
 
 
 
 The Fulfillment Team is responsible for managing all order handling processes from receiving orders to preparing, packing, and ensuring accurate and timely dispatch to customers. Their role is essential for maintaining smooth operational flow and delivering excellent customer experience.
 
 
 Key Responsibilities
 
 
 1. Order Processing
 
 
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 Receive daily orders from system dispatcher team.
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 Prioritize orders based on time, urgency, and shipping method.
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 Coordinate with the system dispatcher team for any unclear or special-order notes.
 
 
 
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 2. Picking &amp; Sorting
 
 
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 Pick items accurately according to order details.
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 Sort products-based type, and collection to ensure correct selection.
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 Follow product handling guidelines to protect delicate fabrics (scarves).
 
 
 
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 3. Quality Check (Primary Level QC)
 
 
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 Inspect items before packing to ensure no defects, stains, or mismatches.
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 Verify order accuracy (product, color, quantity).
 
 
 
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 4. Packing &amp; Labeling
 
 
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 Pack products using WOROOD packaging standards.
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 Seal orders professionally to enhance customer experience.
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 attach shipping labels accurately.
 
 
 
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 5. Dispatch &amp; Handover
 
 
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 Hand over shipments to courier on time.
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 Track daily shipment movement with Operation Specialist.
 
 
 
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 6. Inventory Support
 
 
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 Coordinate with warehouse for items or discrepancies immediately.
 
 
 
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 7. Returns &amp; Exchanges Support
 
 
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 Receive returned orders and prepare them for inspection.
 
 
 
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 Requirements
 
 
 
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 Previous experience in fulfillment, warehouse, or retail preferred.
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 Strong attention to detail and product accuracy.
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 Ability to work in a fast-paced operational environment.
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 Basic computer skills (for order system usage).
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 Physical ability to handle product movement and packing tasks.
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 Teamwork, punctuality, and strong commitment to deadlines.
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 Work schedule: 5 working days per week, with Thursday and Saturday on a rotational basis
 
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 </ul>
</div>

Fulfillment Team Member ( Quality & Packing )

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network. The local entity in [Egypt] operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 To support business expansion and ensure efficient supply chain operations in [Egypt], we are looking for a Logistics Specialist to manage local logistics execution and coordination.
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Coordinate local 3PL providers for warehousing, transportation, and customs clearance
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 Monitor inbound and outbound shipments to ensure on-time delivery
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 Handle customs documentation and compliance with local regulations
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 Track logistics costs and support cost optimization
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 Coordinate with Sales and HQ teams on order fulfillment and inventory planning
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 Maintain accurate logistics records and reporting
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field
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 3+ years of logistics or supply chain experience
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 Familiar with import/export procedures and local customs regulations
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 Experience working with 3PL providers
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 Fluent in English and local language
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 </ul>
 
 
 
 
 
 4. How to Apply
 
 
 
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 Subject: Application &ndash; Logistics Specialist &ndash; [Egypt]
 
 
 
</div>

Logistics Specialist

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572 order management specialist jobs In Cairo

Order Management Specialist

Order Management Specialist

Order Management Analyst

Supply Planner

SAP Platform Integration Specialist

Fulfillment Team Member ( Quality & Packing )

Logistics Specialist