order management specialist

Mondelēz International

<div><div>Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:<ul><li>
Manage the order fulfilment process, respecting the customer segment and channel mix</li><li>
Balance supply constraints and delivery of service levels through cross-functional alignment</li><li>
Use appropriate tools and processes such as availability checks and stock allocation rules</li><li>
Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs</li></ul>
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:<ul><li>
Good numerical, analytical and logical reasoning skills</li><li>
Microsoft office applications</li><li>
High-level of SAP competence</li><li>
An FMCG/CPG company</li><li>
A customer-facing role within customer service, logistics or sales</li><li>
Experience in an order-to-cash environment</li><li>
Experience in customer service, logistics and sales</li><li>
Good knowledge of the total supply chain/order-to-cash process</li><li>
Strong analytical and problem-solving skills</li></ul>
More about this role
What extra ingredients you will bring:<ul><li>
You should have experience in total supply chain/order-to-cash processes</li><li>
You should have high-level of SAP competence and SAP transactions knowledge</li></ul>
Relocation Support Available?
No Relocation support available
Business Unit Summary<div>
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</div><div></div><div>
Our people make all the difference in our succes</div>
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Order Management (OTB)
Customer Service &amp; Logistics</div></div>

Order Management Specialist

Henkel

<div><div><h4 class="jobSectionHeader">About this Position
</h4>This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation. 
<h4 class="jobSectionHeader">What you&acute;ll do
</h4><ul><li>Manage end-to-end order processing, ensuring accuracy and timely execution.</li><li>
Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.</li><li>
Monitor and maintain order status, delivery schedules, and customer communications.</li><li>
Create returns, free of charge orders, and reporting.</li><li>
Ensure compliance with internal controls and company policies.</li><li>
Support continuous improvement initiatives in order management and documentation processes.
</li></ul><h4 class="jobSectionHeader">What makes you a good fit
</h4><ul><li>Highly detail-oriented and focused candidates with a demonstrated interest in operations and a strong customer-centric approach.
</li><li>Time-management skills, a collaborative mindset, and a commitment to continuous learning.
</li><li>English speaker is a must (French speaker is a plus).</li><li>
Advanced Excel and digital mindset is a plus (SAP user is a plus).</li></ul>
<h4 class="jobSectionHeader">Some perks of joining Henkel
</h4><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>
Diverse national and international growth opportunities</li><li>
Global wellbeing standards with health and preventive care programs</li><li>
Gender-neutral parental leave for a minimum of 8 weeks</li><li>
Employee Share Plan with voluntary investment and Henkel matching shares</li><li>
Comprehensive Health Insurance for employee + dependents</li><li>
Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul>
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</div></div>

<div>
 
 About this Position
 
 This role is critical in ensuring smooth order processing and accurate documentation, while also supporting sales controlling through debit notes validation.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Manage end-to-end order processing, ensuring accuracy and timely execution.
 </li>
 <li>
 Coordinate with internal teams (Sales, Logistics, Finance) to resolve order-related issues.
 </li>
 <li>
 Monitor and maintain order status, delivery schedules, and customer communications.
 </li>
 <li>
 Create returns, free of charge orders, and reporting.
 </li>
 <li>
 Ensure compliance with internal controls and company policies.
 </li>
 <li>
 Support continuous improvement initiatives in order management and documentation processes.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Highly detail-oriented and focused candidates with a demonstrated interest in operations and a strong customer-centric approach.
 </li>
 <li>
 Time-management skills, a collaborative mindset, and a commitment to continuous learning.
 </li>
 <li>
 English speaker is a must (French speaker is a plus).
 </li>
 <li>
 Advanced Excel and digital mindset is a plus (SAP user is a plus).
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
 
 
</div>

Mercedes-Benz Türk A.Ş.

<div>
 &Idot;&scedil; tan&inodot;m&inodot;:
 
 
 
 For all who keep the world moving.
 
 
 We as Mercedes-Benz T&uuml;rk develop and produce Trucks &amp; Buses in our factories based in Istanbul &amp; Aksaray in order to shape the future of sustainable transportation.
 
 
 We are an important part of the production and R&amp;D network of Daimler Truck AG.
 
 
 Everything we do, contributes to a cleaner, safer, more efficient and distinctive future. We start with listening, build to solve, lead with the long view and progress together!
 
 
 Are you ready to be part of our global team to keep the world moving?
 
 
 
 &nbsp;
 
 
 
 
 Why you matter in this role
 
 
 
 In this role, you ensure the seamless execution of our global spare parts export operations. By managing end‑to‑end processes, maintaining strong coordination with Daimler Truck AG, and securing full compliance with international trade regulations, you play a vital part in sustaining our global supply chain.
 
 
 Your structured approach to monitoring KPIs, implementing corrective actions, and facilitating effective communication across teams directly strengthens operational efficiency and service reliability. With your contribution, we continue to deliver consistent, high‑quality support to our customers and partners worldwide.
 
 
 
 &nbsp;
 
 
 
 
 What you can expect
 
 
 <ul>
 <li>
 Coordinating and developing end-to-end export business processes for spare parts,
 </li>
 <li>
 Building and maintaining strong relationships with Daimler Truck AG partners,
 </li>
 <li>
 Coordinating logistics and export documentation in line with customs procedures.
 </li>
 <li>
 Ensuring compliance with international trade regulations and intercompany contracts.
 </li>
 <li>
 Tracking and coordinating delivery dates for each order, ensuring timely communication with Daimler Truck AG and internal teams
 </li>
 <li>
 Monitoring and reporting KPIs such as supplier backlog ratio and customer backorder value.
 </li>
 <li>
 Defining and implementing corrective actions to improve KPI results and operational efficiency.
 </li>
 <li>
 Follow up on issued invoices and ensure timely payment.
 </li>
 </ul>
 
 
 That&rsquo;s why you are a match
 
 
 
 
 Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, International Trade and Logistics, Business Administration or related departments.
 </li>
 <li>
 Excellent English skills
 </li>
 <li>
 At least 2 years of work experience
 </li>
 <li>
 Strong communication, negotiation, and organizational skills.
 </li>
 <li>
 Strong customer focus and setting up customer satisfaction as a priority with a proactive approach.
 </li>
 <li>
 Analytical mindset with ability to interpret KPI data and drive improvements.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 No travel restrictions.
 </li>
 </ul>
 
 
 Nice to Have
 
 
 <ul>
 <li>
 German is an asset.
 </li>
 <li>
 Experience in supply chain, after-sales processes or export processes coordination is preferred
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Why join us?
 
 
 
 &bull;
 
 Move the world forward:
 
 Every 7 of 10 of trucks and 4 of 10 buses produced in Turkiye carry our signature.
 
 
 &bull;
 
 Shape the future of mobility:
 
 Guided by the star, we are driving innovation with groundbreaking electric vehicle projects. Your ideas today can change how he world moves tomorrow.
 
 
 &bull;
 
 Global Impact, local roots:
 
 With 100,000 colleagues across 40+ locations, we embody a truly multinational culture&mdash;exporting know-how and impact worldwide in Daimler Truck.
 
 
 &bull;
 
 Drive sustainability with purpose:
 
 For us, sustainability isn&rsquo;t a trend&mdash;it&rsquo;s a responsibility, fully aligned with the UN&rsquo;s Sustainable Development Goals.
 
 
 &bull;
 
 Grow without boundaries:
 
 Cross-functional, cross-location, and international rotations &mdash; here, borders don&rsquo;t limit your career. Your growth has no boundaries.
 
 
 &bull;
 
 Learn &amp; Evolve: Take
 
 advantage of continuous learning, mentoring, and development programs designed to support your growth at every step.
 
 
 &bull;
 
 Thrive beyond work:
 
 With 20+ active hobby and sports clubs and sponsorship of national teams, we celebrate life both on and off the field.
 
 
 &nbsp;
 
 
 
 To join us:
 
 
 
 1) Application: Introduce yourself and share why you&rsquo;re a great fit for the role!
 
 
 2) Assessment: Show your skills through the tests and tools we&rsquo;ve prepared for the position. Don&rsquo;t forget! Each position is unique and requires different skills.
 
 
 3) Interview: Let&rsquo;s meet! We&rsquo;ll get to know each other!
 
 
 4) Offer: Once everything&rsquo;s complete, we&rsquo;ll make our offer. Time to decide!
 
 
 &nbsp;
 
 
 At Mercedes-Benz T&uuml;rk, we support diversity and advocate an equitable and inclusive corporate culture. Guided by our principle that &lsquo;jobs have no gender&rsquo;, we are building a workplace together where everyone feels they belong through our diversity, equity, and inclusion initiatives. We base our strategy on fairness and equal opportunity, and we evaluate all applications in line with the principle of equality&mdash;regardless of age, culture, belief, gender, sexual orientation, marital status, parenthood, or disability status.&nbsp;&nbsp;
 
 
 So, if you don&rsquo;t meet all the requirements, we encourage you to go ahead and apply &mdash; your unique skills and story might be exactly what we&rsquo;re looking for.
 
</div>

Spare Parts Order Management Specialist

Roche

<div>Bei Roche kannst du ganz du selbst sein und wirst f&uuml;r deine einzigartigen Qualit&auml;ten gesch&auml;tzt. Unsere Kultur f&ouml;rdert pers&ouml;nlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du f&uuml;r das, was du bist, wertgesch&auml;tzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl pers&ouml;nlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und in Zukunft. Werde Teil von Roche, wo jede Stimme z&auml;hlt.<div></div><div>
Die Position</div><div>
We are looking for an Order Management and Distribution Specialist (Contractor) to join the Roche Diagnostics Turkiye team.</div><div></div>
Key Responsibilities:<ul><li>
Process domestic and international customer orders, schedule shipments according to the delivery calendar, and handle invoicing procedures.</li><li>
Ensure customers adhere to order timelines based on the planned schedule.</li><li>
Maintain continuous communication with customers throughout supply chain processes, acting proactively to address potential issues and taking necessary actions.</li><li>
Carry out shipment and return processes for devices in compliance with agreements.</li><li>
Collaborate with international teams to resolve potential system-related issues.</li><li>
Take an active role in driving continuous improvement within business processes.</li></ul>
Who You Are :<ul><li>
You are graduated from university departments such as Economics, Statistics, Econometrics, or Mathematics.</li><li>
You are fluent in English.</li><li>
You know about ERP programs (e.g., SAP, Netsis).</li><li>
You are experienced in import and export processes, preferably</li><li>
You are skilled in MS Office applications.</li><li>
You have strong interpersonal and communication skills.</li><li>
You are team-oriented, with the ability to take initiative.</li></ul><div> 
Wer wir sind</div>
Eine ges&uuml;ndere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat &ndash; heute und f&uuml;r zuk&uuml;nftige Generationen. Durch unser Engagement werden &uuml;ber 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgef&uuml;hrt. Wir ermutigen uns gegenseitig, neue M&ouml;glichkeiten zu erkunden, Kreativit&auml;t zu f&ouml;rdern und hohe Ziele zu setzen, um lebensver&auml;ndernde Gesundheitsl&ouml;sungen zu liefern.
Gemeinsam k&ouml;nnen wir eine ges&uuml;ndere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit f&ouml;rdert.</div>

Order Management & Distribution Specialist (Contractor)

Russell Sigler Inc

Join the Sigler family!Russell Sigler Inc., headquartered in Tolleson, Arizona, has been an independent distributor of industry-leading Carrier products for over 50 years throughout the Southwestern US. In 2012, Sigler received the ACE award for the fastest growing privately owned business in Arizona. In 2010, in a joint venture with Carrier Air Conditioning, Sigler acquired the California territory making Sigler one of the largest HVAC distributors in the world.Sigler employees have the choice of many benefit options, including Medical, Vision, Dental, Life insurance, Long and Short Term Disability, Long Term Care, Critical Illness and Accident insurance. Additional benefits include a Health Savings Account (HSA), Employee Assistance Program (EAP), 401(k), Profit Sharing, 401(k) Matching, Pet Insurance, Legal Shield/Prepaid Legal, paid vacation, sick leave and holidays.Position Summary: The Order Fulfillment Specialist isresponsible for entering all commercial orders into the company ordering platform (SAGE).Key Duties and Responsibilities:<ul><li>Review and evaluate all documentation of order submission from sales</li><li>Ensure all proper approval and documentation per order entry policy; resolve discrepancies or missing documentation</li><li>Enter order into company ordering platform (SAGE) and work with appropriate department(s) to secure order</li><li>Monitor order status and timely communicate updates; respond accordingly to any change requests from sales</li><li>Maintain good communication with operations team, company&rsquo;s sales teams and management</li><li>Backup for other order fulfillment employee(s) when needed</li><li>Other assignments as requested by management</li></ul>Critical Knowledge and Skills:<ul><li>Accuracy, analytical skills and attention to detail are required</li><li>Excellent interpersonal, organizational, oral and written communication skills</li><li>Proficiency in Microsoft Word, Excel and Outlook</li><li>Good judgment and planning skills</li><li>Interact with all levels of management</li><li>Team player, co-operative, proactive and fast learner</li><li>Multi-task and work independently to prioritize and perform tasks efficiently even when under pressure or time constraint</li><li>Follow tasks through to completion</li><li>Type 45 wpm per minute</li><li>Work in a constant state of alertness and in a professional manner</li></ul>Education and Experience:<ul><li>High School Diploma or equivalent</li><li>Prior HVAC knowledge and plan reading experience preferred but not required</li><li>Prior knowledge of SAGE X3 preferred but not required</li></ul>** Russell Sigler, Inc. (Sigler) is an equal opportunity employer. All applicants will be considered for employment based on merit, qualifications, and business need **Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Experience:<ul><li>HVAC: 1 year (Preferred)</li></ul>Work Location: In person

Order Fulfillment Specialist

Shell

<div>Cairo, Egypt 
 
Job Family Group:
Commercial and Retail 
 
Worker Type:
Regular 
 
Posting Start Date:
April 7, 2026 
 
Business Unit:
Downstream and Renewables 
 
Experience Level:
Experienced Professionals 
 
Job Description:
<ul><li><div>Customer Success Specialist
</div></li><li><div>Job Description
</div><div><div><div><div><div><div><div><div><div>Job Purpose:
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
Principal Accountabilities:
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
Order Management:
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
</li><li>Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
</li><li>Schedule standard and non-standard orders (packed product).
</li><li>Process Returned Product.
</li></ul>Credit Management:
<ul><li>Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
</li><li>Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
</li><li>Handle basic Customer credit enquiries.
</li></ul>Dispute Management:
<ul><li>Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
</li></ul>Feedback and Issues:
Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
Lubricant Service Administration:
Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
Contract Management:
<ul><li>Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
</li><li>Execute contract legal and fiscal requirements, working with local legal focals.
</li><li>Follow-up directly with customers on missing contract documentation.
</li><li>Ensure contracts are signed and stored in line with local country requirements.
</li><li>Review contract performance as part of SCM process.
</li><li>Own contract documentation archiving and termination of customer contracts.
</li><li>Support preparing for tender bids.
</li><li>Securing 100% Compliance.
</li></ul>Pricing:
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
Trouble Shooting:
Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
Master Data Set Up &amp; Amend:
<ul><li>Maintain Sales Hierarchy, contract registers and banding adherence
</li><li>Set up and amend Customer master data
</li><li>Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
</li><li>Process manual vouchers received from Retailers during offline card transactions
</li><li>Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
</li></ul>Manage elements of the DFOA process:
Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
Touchless Support and Setup:
<ul><li>Support and proactively encourage touchless uptake and utilization
</li><li>Act as first level support for system interface errors
</li><li>Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
</li></ul>General Inquiries:
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
Education Requirement/Field of Study: Engineering Bachelor&rsquo;s Degree
Requirements:
Skills &amp; Experience:
<ul><li>Bachelor degree preferred (Engineering) or equivalent experience.
</li><li>Previous experience in Customer service or operations - 2 to 3 years
</li><li>English Language Proficiency.
</li><li>Experience in Microsoft Office; GSAP
</li><li>Data Analytics &amp; Insights
</li><li>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
</li><li>Able to demonstrate a continuous improvement mind-set.
</li><li>Demonstrated communication and relationship building skills.
</li><li>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
</li><li>Value Chain Understanding.
</li><li>Commercial &amp; Economic Acumen.
</li><li>Contract Management.
</li></ul></div></div></div></div></div></div></div></div></div></li></ul><ul><li>- 
</li></ul> 
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.</div>

Customer Success Specialist

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