order management specialist

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.
 
 
 Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 <ul>
 <li>
 Ensure Accuracy and reliability of the daily and fixed orders.
 </li>
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 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 </li>
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 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 </li>
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 Responsible to maximize the good utilization of company resources.
 </li>
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 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 </li>
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 Ensure effective handling of emergency orders.
 
 
 
 </li>
 </ul>
 Deliver superior customer experience to all customers (both internal and external):
 
 
 <ul>
 <li>
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 </li>
 <li>
 Ensure all customer's feedback are communicated and follow up on the actions required.
 </li>
 <li>
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 
 </li>
 </ul>
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________
 
 
 Are you a MATCH?
 
 
 
 Education Level
 
 
 
 <ul>
 <li>
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 
 </li>
 </ul>
 
 Experience Level
 
 
 
 <ul>
 <li>
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer service orientation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent business English (oral and written)
 </li>
 <li>
 Motivated learner
 </li>
 <li>
 Time Management and organization skills
 </li>
 <li>
 Multitasking
 </li>
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 Must be reliable, adaptable and detail oriented
 </li>
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 Ability to effectively work in a team environment
 </li>
 <li>
 Analytical and problem solving skills
 
 
 
 </li>
 </ul>
 
 Our Differences make our Performance
 
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

Insite Managed Solutions

<div><div>*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Trucks Bring Us Together . Service Sets Us Apart . Join RealTruck Today!
F ull-Time, Remote/USA, Paid training starts Monday, September 29nd!
As an Order Support Specialist, you will be responsible for providing exceptional service and support to RealTruck customers. You will manage order status inquiries, claims, rebates, and warranties, while also ensuring accuracy and efficiency throughout the order management process. Acting as the customer&rsquo;s advocate, you will liaise with cross-functional teams to resolve issues, identify opportunities, and enhance the customer&rsquo;s experience. Every interaction should create a personalized connection that matches the passion customers feel for their trucks.
You will build lasting customer relationships by providing timely and effective solutions, whether that&rsquo;s handling a warranty claim, troubleshooting order status, or guiding customers through rebate and product availability inquiries. You will manage open orders through fulfillment, resolve delivery issues, and track payments, ensuring customers always have clear, accurate updates. You will also analyze account metrics, leverage demand forecasting to anticipate customer needs, and identify opportunities for upselling or cross-selling additional RealTruck products. Collaboration will be key as you work with sales, marketing, and product development teams to support customer success and escalate critical issues when necessary.
How you can be Exceptional in this ro le:
<ul><li>Build strong relationships with customers and other departments while effectively prioritizing tasks
</li><li>Display expertise regarding products, promotions, payments, and problem solving with customers to ensure they have a seamless experience
</li><li>Multitask in a high volume environment, balancing tickets and analyzing account metrics to identify new sales opportunities
</li><li>Utilize forecasting techniques to anticipate customer needs and ensure adequate inventory levels to meet demand
</li><li>Identify opportunities for upselling or cross-selling additional products and services to existing customers
</li></ul>How you will help us Succeed together:
<div><ul><li>Availability to work Monday through Saturday 8am EST &ndash; 6pm EST
</li><li>2+ years of experience in customer service and/or account management
</li><li>High School Diploma or GED required
</li><li>Strong written and verbal communication skills with the ability to connect with customers and teammates
</li><li>Experience navigating digital platforms such as CRM tools (Kustomer, Five9, SharePoint, ect.)
</li><li>Proficiency with Microsoft Office including Excel, Outlook, PowerPoint, and Word
</li><li>Proven track record of meeting or exceeding performance goals
</li></ul></div>How you can Stand out:
<ul><li>Advanced knowledge of contractual agreements
</li><li>Experience identifying efficiency improvements and cost-saving opportunities
</li><li>Strong Analytical skills to break down problems and recommend solutions
</li><li>Flexibility, attention to detail, and adaptability to evolving processes
</li></ul><div></div><div>Learn more about our partner, RealTruck, at About RealTruck
</div><div>Equal Opportunity Employer M/F/D/V</div></div></div>

Eastern Communications

<div><div>Are you inspired by the idea of supporting our nation&rsquo;s critical infrastructure and securing communications for first responders, utilities, and transportation?</div><div>
Does the prospect of serving as the first line of contact for a growing customer base in a nationally established, multi-location business appeal to you?</div><div></div><div> 
Are you an independent, self-motivated, individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?</div><div></div><div> 
Company Overview</div><div>
RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the &ldquo;second half of the 911 response equation&rdquo; &mdash; from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.</div><div></div><div> 
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.</div><div></div><div> 
Job Description</div><div>
The Customer Success Team is the first line of support for our customer&rsquo;s needs. They are responsible for customer-facing interactions and resolutions, as well as the review and processing of purchase orders, procuring products and services from our vendors, generating quotes for our customers, and resolving repair/return/replacement requests post-sale between our customers and vendors. The Customer Success Team works closely with both our sales team on customer service issues, as well as our Production Operations Team on internal operational issues to increase efficiency and accuracy of fulfillment.</div> 
<div></div>
<h3 class="jobSectionHeader">
Responsibilities Include but are not limited to the following:</h3><ul><li>
Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.</li><li>
Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.</li><li>
Review and respond efficiently and accurately to incoming requests via email and phone, fielding any hurdles, and escalating when needed.</li><li>
Understand our vendors&rsquo; product lines and be able to identify and resolve product-related issues and answer questions at a high level.</li><li>
Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.</li><li>
Review, prioritize, and process incoming customer purchase orders in our ERP system, being mindful of customer and vendor requirements and instructions.</li><li>
Make order revisions as needed, including part number, pricing, and quantity changes.</li><li>
Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.</li><li>
Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.</li><li>
Generate price quotes for customers.</li><li>
Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.</li></ul><h3 class="jobSectionHeader">
Benefit Offerings</h3><ul><li>
Helth, dental and vision insurance</li><li>
401k and company match</li><li>
Paid holidays, vacation, sick days, and parental leave</li><li>
Ongoing technical training</li><li>
Advancement opportunities</li><li>
Company-provided uniforms</li><li>
Safe, clean &amp; friendly work environment</li></ul><div>
Expected salary range does not include annual performance based bonus or other company benefits.</div></div>

Procurement and Order Management Specialist

IMCA

<div>
 
 IMCA | SACA has been a prominent player in the Electronics, Electromechanics, Mechanical Components, and Modules sector for 23 years. As technical distribution specialists, we cater to a diverse array of industries including defence, aerospace, transportation, entertainment, health, and sports.
 
 
 
 
 
 Our primary objective at IMCA | SACA is to deliver unparalleled value to both our suppliers and clients. We achieve this by providing cutting-edge products promptly, supported by knowledgeable professionals offering enduring assistance. Presently, we are seeking a
 
 Purchasing Specialist
 
 to join our team for
 
 Ankara Region
 
 .
 
 
 
 
 
 
 What Awaits You in This Role?
 
 
 <ul>
 <li>
 Access to technical and business trainings and social activities that encourages personal and professional development,
 </li>
 <li>
 Cooperation in a proactive, cohesive team environment,
 </li>
 <li>
 Interaction with a dynamic peer group.
 </li>
 </ul>
 
 
 
 
 
 What Qualifications are Required?
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from related departments of universities,
 </li>
 <li>
 
 Proficiency in both written and verbal English
 
 ,
 </li>
 <li>
 2 years+ of experience in the field of purchasing/order management,
 </li>
 <li>
 Proficient in MS Office programs, SAP knowledge is preferable.
 </li>
 </ul>
 
 
 
 
 
 What Do We Expect From You?
 
 
 <ul>
 <li>
 Obtaining and controlling the necessary documents for import shipments,
 </li>
 <li>
 Executing required logistics operations, starting from receipt of sales orders through the shipment of goods, including follow-ups on purchase orders placed with suppliers,
 </li>
 <li>
 Following-up documents throughout the entire sales and purchasing processes,
 </li>
 <li>
 Registering quotations and purchase orders in the ERP system,
 </li>
 <li>
 Managing purchasing activities to ensure required quantities are met,
 </li>
 <li>
 Reporting to management on stock levels and purchasing history.
 </li>
 </ul>
</div>

Purchasing Specialist

Ingram Micro Egypt

<div>
 
 Join Us at the Forefront of Technology Distribution
 
 
 
 
 Are you ready to make every day count?
 
 At Ingram Micro, we are the business behind the world&rsquo;s brands, reaching nearly 90% of the global population. We help businesses run better, grow faster, and achieve their sustainability goals. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.
 
 
 
 Your Role in Making an Impact
 
 
 
 As a Sales Operation Specialist, you will play a critical role in our Sales Operations team, ensuring seamless order management and exceptional customer service. Your technical background and customer-facing delivery experience will be key in supporting our mission to redefine distribution.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Manage Sales Order Packs: Check and follow up with sales for missing data.
 </li>
 <li>
 Sales Order Entry: Process sales orders in One Shop and enter quotes accurately.
 </li>
 <li>
 Credit Control Coordination: Work with credit control on releases and support related queries.
 </li>
 <li>
 Order Status Monitoring: Track orders at all stages and inform sales of status and lead-times.
 </li>
 <li>
 Logistics Coordination: Oversee order dispatching and full logistics coordination.
 
 
 </li>
 </ul>
 
 How You Can Get This Chance
 
 
 
 <ul>
 <li>
 Experience: 2 years in Operations.
 </li>
 <li>
 Motivation and Attitude: Highly motivated with a positive attitude and excellent organizational skills.
 </li>
 <li>
 IT Knowledge: Some knowledge of the IT industry and the ability to learn technical information.
 </li>
 <li>
 Skills: Excellent communication, Excel, and time management skills, with a strong command of English.
 
 
 </li>
 </ul>
 
 Your Growth with Us
 
 
 
 At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let&rsquo;s shape tomorrow together.
 
 
</div>

Sales Operation Specialist

Ingram Micro

<div>Join Us at the Forefront of Technology Distribution
Are you ready to make every day count? At Ingram Micro, we are the business behind the world&rsquo;s brands, reaching nearly 90% of the global population. We help businesses run better, grow faster, and achieve their sustainability goals. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.
Your Role in Making an Impact
As a Sales Operation Specialist, you will play a critical role in our Sales Operations team, ensuring seamless order management and exceptional customer service. Your technical background and customer-facing delivery experience will be key in supporting our mission to redefine distribution.
What You Will Do<ul><li>
Manage Sales Order Packs: Check and follow up with sales for missing data.</li><li>
Sales Order Entry: Process sales orders in One Shop and enter quotes accurately.</li><li>
Credit Control Coordination: Work with credit control on releases and support related queries.</li><li>
Order Status Monitoring: Track orders at all stages and inform sales of status and lead-times.</li><li>
Logistics Coordination: Oversee order dispatching and full logistics coordination.</li></ul>
How You Can Get This Chance<ul><li>
Experience: 2 years in Operations.</li><li>
Motivation and Attitude: Highly motivated with a positive attitude and excellent organizational skills.</li><li>
IT Knowledge: Some knowledge of the IT industry and the ability to learn technical information.</li><li>
Skills: Excellent communication, Excel, and time management skills, with a strong command of English.</li></ul>
Your Growth with Us
At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let&rsquo;s shape tomorrow together.
#LI-SMR1</div>

<div>
 
 
 About SCG in India
 
 
 
 SCG, Southeast Asia&rsquo;s most established industrial conglomerate, is expanding in India with a focus on
 
 sustainable building materials, innovative construction solutions, and advanced supply-chain capabilities
 
 &mdash;backed by more than a century of leadership in cement, building materials, packaging, and chemicals.
 
 <ul>
 <li>
 
 Sustainable product leadership.
 
 Delivering
 
 eco-friendly AAC wall and block systems
 
 that meet the demands of India&rsquo;s modern construction industry.
 </li>
 <li>
 
 India as a sourcing gateway.
 
 Serving as a
 
 specialized sourcing hub
 
 for ceramics, packaging, and industrial supplies, linking Indian production strengths to SCG&rsquo;s international markets.
 </li>
 <li>
 
 Recognized sustainability leadership.
 
 Globally acknowledged for ESG excellence, SCG has been ranked among the
 
 top performers worldwide in construction materials
 
 for sustainability.
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 As a Customer Service Specialist, you will be the frontline ambassador for SCG, ensuring that every customer receives
 
 reliable support, responsive communication, and seamless service delivery
 
 . This role is crucial for building trust and reinforcing SCG&rsquo;s reputation in India.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer inquiries, orders, and requests with accuracy and professionalism.
 </li>
 <li>
 Coordinate with sales, logistics, and finance teams to ensure smooth order processing and delivery.
 </li>
 <li>
 Track order status and proactively update customers on progress or potential issues.
 </li>
 <li>
 Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
 </li>
 <li>
 Maintain detailed customer records in CRM systems and generate service performance reports.
 </li>
 <li>
 Provide after-sales support, including product information, warranty handling, and documentation.
 </li>
 <li>
 Support customer engagement activities and contribute to service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or related fields.
 </li>
 <li>
 0&ndash;3 years of experience in customer service, order management, or client support.
 </li>
 <li>
 Strong communication and problem-solving skills with a customer-first mindset.
 </li>
 <li>
 Organized, detail-oriented, and able to handle multiple priorities simultaneously.
 </li>
 <li>
 
 New graduates with enthusiasm and adaptability are welcome to apply.
 
 </li>
 </ul>
 
 
 
 
 
 Career Development
 
 
 
 This role provides exposure to SCG&rsquo;s
 
 customer ecosystem and service operations
 
 , opening career pathways into account management, operations, or sales support roles within SCG India and the wider regional network.
 
</div>

Customer Service Specialist – SCG India

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Customer Service Specialist – SCG India