order management specialist

MotifTales

<h2>Operations Specialist – Order Management (Remote)</h2>Location: Remote (United States) Employment Type: Full-Time Schedule: Monday–Friday, 40 hours per week Compensation: $38.00 per hour<h2>About the Role</h2>We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience.The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.<h2>Key Responsibilities</h2>Process, review, and maintain customer orders with a high degree of accuracy.Verify order details, pricing, shipping information, and product availability.Coordinate with internal departments to support timely order fulfillment.Monitor order status and proactively resolve discrepancies or delays.Maintain accurate records in internal databases and order management systems.Prepare operational reports and assist with performance tracking.Respond to internal and external order-related inquiries in a professional manner.Identify opportunities to improve workflows and operational efficiency.Ensure compliance with company policies and data security standards.Support additional administrative and operational projects as assigned.<h2>Qualifications</h2>High school diploma or equivalent required; associate's or bachelor's degree preferred.1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.Strong organizational and time management skills.Excellent written and verbal communication skills.High attention to detail and accuracy.Ability to prioritize multiple tasks and meet deadlines.Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.Experience with ERP, CRM, or order management software is a plus.<h2>Preferred Skills</h2>Problem-solving and critical thinkingData entry accuracyProcess improvement mindsetTeam collaborationCustomer service orientationAdaptability in a remote work environment<h2>Benefits</h2>Competitive hourly payPaid trainingHealth, dental, and vision insurancePaid time off and company holidays401(k) with company match (where applicable)Employee assistance programProfessional development opportunitiesCollaborative remote work environmentCareer growth opportunities<h2>Equal Opportunity Employer</h2>We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Operations Specialist

AbbVie

<div>
 
 
 
 Position Summary
 
 
 
 The Supply Chain Specialist &ndash; Northwest Africa will support end-to-end supply chain activities for Algeria, Tunisia, and Morocco, ensuring timely product availability, order execution, shipment follow-up, and coordination with internal and external stakeholders. The role will support demand planning activities, distributor communication, importation follow-up, and supply risk management to ensure business continuity and compliance with company procedures.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage order processing and shipment follow-up for Algeria, Tunisia, and Morocco.
 </li>
 <li>
 Coordinate with distributors to ensure timely Purchase Orders, import permits, and required shipping documentation.
 </li>
 <li>
 Support demand review and S&amp;OP preparation through forecast updates, inventory tracking, and supply status reporting.
 </li>
 <li>
 Monitor product availability, inventory levels, backorders, and shipment risks.
 </li>
 <li>
 Coordinate with Supply Chain, Logistics, Quality, Regulatory Affairs, Finance, and Manufacturing Sites to resolve operational issues.
 </li>
 <li>
 Follow up on batch approvals, documentation readiness, and country-specific import requirements.
 </li>
 <li>
 Maintain accurate trackers and provide regular updates on orders, shipments, risks, and key actions.
 </li>
 <li>
 Escalate supply risks proactively and support mitigation plans to avoid supply disruption.
 </li>
 <li>
 Ensure compliance with internal processes, SOPs, and applicable regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, Commerce, Engineering,
 </li>
 <li>
 2&ndash;4 years of experience in Supply Chain, Logistics, Demand Planning, Customer Service, or Order Management.
 </li>
 <li>
 Experience in the pharmaceutical or healthcare industry is preferred.
 </li>
 <li>
 Experience working with distributors, importation processes, or multinational stakeholders is an advantage.
 </li>
 <li>
 Strong communication, analytical, and organizational skills.
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of supply chain operations, order management, inventory management, and international shipping documentation.
 </li>
 <li>
 Strong Microsoft Excel skills.
 </li>
 <li>
 Good PowerPoint reporting skills.
 </li>
 <li>
 SAP or ERP system experience is preferred.
 </li>
 <li>
 Power BI or data visualization experience is a plus.
 </li>
 <li>
 Good understanding of Incoterms, import permits, Letters of Credit, and shipping documents is preferred.
 </li>
 </ul>
</div>

Supply Chain Specialist – North Africa (Contractor)

Health Gorilla Mail2 Recruit

<h3>About the role</h3>We are seeking a detail-oriented Data Entry - Order Processing Specialist to join our team in New York. In this role, you will be responsible for accurately entering and processing customer orders while ensuring that all data is up-to-date and error-free. You will play a crucial part in maintaining smooth operations and contributing to our overall customer satisfaction.<h3>Key responsibilities</h3><ul><li>Accurately enter and update customer orders into the company’s database, ensuring completeness and correctness of all entries.</li><li>Review incoming orders for accuracy and completeness, addressing any discrepancies or issues in a timely manner.</li><li>Collaborate with other departments, such as sales and customer service, to resolve order-related inquiries and issues.</li><li>Maintain organized records of orders, customer interactions, and any correspondence to ensure efficient tracking and follow-up.</li><li>Generate reports as needed to analyze order trends, processing times, and potential areas for improvement in order processing workflows.</li><li>Adhere to company policies and procedures related to data entry standards and confidentiality protocols.</li></ul><h3>Requirements</h3><ul><li>Proficiency in data entry with a strong attention to detail and accuracy in handling large volumes of information.</li><li>Familiarity with order processing systems and databases, including experience using software tools for data entry and order management.</li><li>Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced work environment.</li><li>Excellent written and verbal communication skills to interact clearly and professionally with colleagues and customers.</li><li>Problem-solving abilities to identify and address order discrepancies quickly and effectively.</li><li>Basic understanding of spreadsheet and word processing software to facilitate data management and reporting tasks.</li></ul><h3>Nice to have</h3><ul><li>Experience in a retail or e-commerce environment, providing insights into customer order processing.</li><li>Knowledge of inventory management systems and practices that tie into order processing workflows.</li><li>Familiarity with CRM systems to enhance customer relationship handling during the order process.</li><li>Skills in data analysis to assist in optimizing order processing and improving workflow efficiencies.</li><li>Previous experience in a customer service role, offering insights into customer interaction and resolution techniques.</li></ul><h3>Why join us</h3><ul><li>Be part of a dynamic team that values accuracy and efficiency in the order processing realm, contributing to overall company success.</li><li>Work in a collaborative environment that encourages open communication and teamwork among departments.</li><li>Engage in a role that is essential for customer satisfaction, allowing you to make a significant impact on the customer experience.</li><li>Enjoy the opportunity to develop your skills in data entry and order management, enhancing your career potential in this vital area of operations.</li><li>Experience a supportive workplace culture that champions professional growth and recognizes individual contributions to the team's success.</li></ul>

Data Entry - Order Processing Specialist

Avita Medical Americas

<div>Description:

AVITA Medical&reg; is a therapeutic acute wound care company focused on transforming how patients heal. We develop and deliver innovative technologies that harness the body&rsquo;s own healing capabilities to accelerate recovery and improve clinical outcomes.
Our flagship technology, RECELL&reg;, uses a patient&rsquo;s own skin to create Spray-On Skin&trade; at the point of care, enabling faster healing for patients with serious wounds, including burns and trauma. In the U.S., we also bring forward advanced wound care solutions such as Cohealyx&reg; and PermeaDerm&reg;, expanding our ability to support clinicians across the continuum of care.
At AVITA Medical, we are united by a shared purpose: to help patients heal faster - and to make a meaningful difference when it matters most.
Position Summary
The Senior Customer Operations Specialist &ndash; Contracts &amp; Pricing serves as the operational owner of specialized commercial processes that support revenue execution, pricing administration, contract implementation, international distributor operations, consignment administration, GPO reporting, rebate administration, and customer account management across AVITA Medical.
This senior-level individual contributor role requires advanced operational expertise, strong business acumen, independent judgment, and the ability to lead complex cross-functional initiatives with minimal supervision. The position is accountable for ensuring approved commercial terms, pricing structures, customer agreements, distributor operations, and consignment programs are accurately implemented, maintained, and executed across systems and departments.
Key Responsibilities<ul><li>
Manage customer order management, account inquiries, pricing requests, and fulfillment coordination, ensuring accurate execution and high levels of customer satisfaction.</li><li>
Coordinate with internal teams to resolve customer, order, and account issues, ensuring timely communication and resolution.</li><li>
Act as the primary escalation point for complex customer operations, pricing, and contract issues, providing guidance to team members and recommending solutions to management.</li><li>
Contracts &amp; Pricing Administration</li><li>
Lead the execution of enterprise pricing initiatives, including annual price increases, GPO pricing updates, contracted account pricing, hospital system pricing, distributor pricing, and account-specific pricing programs.</li><li>
Own the end-to-end implementation, maintenance, validation, and auditing of pricing updates across Salesforce, ERP, CRM, and related systems, ensuring pricing accuracy, data integrity, and alignment with approved commercial agreements.</li><li>
Serve as the primary business resource and decision-maker for pricing implementation, contract administration, account-specific pricing structures, GPO pricing, rebate administration, and related commercial operations processes.</li><li>
Independently evaluate pricing requests, contract requirements, account structures, operational impacts, and implementation risks to determine the appropriate course of action within established company policies and authorization guidelines.</li><li>
Lead cross-functional coordination with Corporate Accounts, Sales Operations, Finance, Legal, and Customer Operations to drive successful implementation of pricing initiatives, contract amendments, commercial programs, and account-specific requirements.</li><li>
Own contract administration activities, including execution tracking, renewal management, amendment coordination, documentation oversight, operational implementation, and ongoing compliance monitoring of approved agreements.</li><li>
Lead investigation and resolution of complex pricing, contract, rebate, and reporting issues that may impact revenue realization, customer experience, compliance, or operational performance.</li><li>
Own the creation, maintenance, reconciliation, and analysis of monthly and quarterly GPO, hospital system, rebate administration, and pricing reports to support operational execution and financial accuracy.</li><li>
Lead continuous improvement initiatives across pricing, contracts, reporting, and customer operations by identifying process gaps and implementing scalable solutions that improve accuracy, compliance, efficiency, and customer experience.</li></ul>
Customer Operations &amp; Commercial Support<ul><li>
Serve as the subject matter expert for contracts, pricing, and commercial processes, providing guidance to internal stakeholders and supporting execution of business initiatives.</li><li>
Manage customer accounts, order processing, and account-related inquiries, ensuring compliance with pricing, contract terms, and operational requirements.</li><li>
Lead resolution of customer complaints, product returns, replacements, and domestic and international Return Material Authorizations (RMAs) in accordance with company procedures and quality requirements.</li><li>
Own Customer Operations activities related to international distributor onboarding, operational support, and international RMA administration, serving as the primary operational contact for distributor-related matters.</li><li>
Own administration of consignment processes for customers operating under executed consignment agreements, including account setup, inventory tracking, reconciliation activities, documentation management, and issue resolution.</li><li>
Maintain accuracy, integrity, and audit readiness of customer, contract, and pricing data across Salesforce, ERP, CRM, and related systems.</li><li>
Partner cross-functionally to resolve operational issues and support execution of commercial initiatives.</li><li>
Develop and maintain SOPs, reports, training materials, and operational documentation; provide guidance to team members</li><li>
Support audits, compliance reviews, special projects, and evolving business initiatives as needed to support the continued growth and operational needs of the organization.</li></ul>
Requirements:

Education/Training<ul><li>
Associate or Bachelor&rsquo;s degree required.</li></ul>
Experience<ul><li>
Minimum of 5 years of progressive experience in customer service, customer operations, commercial operations, order management, contracts administration, pricing administration, or a related operational role.</li><li>
Experience in the medical device, biotechnology, pharmaceutical, healthcare, or other regulated industry strongly preferred.</li><li>
Demonstrated experience managing complex order, pricing, contract, account setup, reporting, or CRM workflows with cross-functional stakeholders.</li><li>
Experience with Salesforce CRM and ERP systems is required.</li><li>
Familiarity with Five(.com), Microsoft Dynamics, GPO pricing, rebate administration, consignment workflows, and healthcare customer account structures preferred.</li><li>
Strong Excel and Microsoft Office Suite skills.</li><li>
Special Knowledge/Skills</li><li>
Excellent written and verbal communication skills, including the ability to communicate clearly with Sales, Finance, Legal, Quality, Logistics, field teams, customers, and leadership.</li><li>
Collaborative, service-oriented mindset with a commitment to customer experience, compliance, quality, and operational excellence.</li><li>
Highly organized with strong attention to detail and accuracy.</li><li>
Strong problem-solving skills and a collaborative mindset.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li></ul>
AVITA Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.
Your Physical Work Environment Will Require: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear, stand, walk and/or balance, use hands and fingers to type, handle, feel, grasp, push, and pull. Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The individual is frequently required to reach with hands and arms, and repetitive motion. The individual is occasionally required to stoop, kneel, or crouch. The individual may occasionally lift and/or move up to 25 pounds.
AVITA Medical is an E-Verify participant. AVITA Medical recognizes the role of information security in ensuring that users have access to the information they require to carry out their work in a secure manner. AVITA Medical is committed to protecting the security of its information and information systems. As such, each role within AVITA Medical must demonstrate the same commitment to information security.</div>

Senior Customer Operation Representative- Contracts & Pricing Specialist

Saint-Gobain

<div>Why do we need you? 
 Customer Service &amp; Order Management
<ul>
<li>Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.</li>
<li>Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.</li>
<li>Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.</li>
<li>Resolve sales teams&rsquo; inquiries and non-technical complaints professionally and within agreed timelines.</li>
<li>Maintain accurate records of customer interactions, orders, and delivery documentation.</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules</li>
<li>Support production planning by providing demand for your assigned regions when needed.</li>
<li>Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.</li></ul> 


Documentation &amp; Compliance
<ul>
<li>Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.</li>
<li>Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.</li>
<li>Ensure compliance with company policies, quality standards, and applicable regulatory requirements.</li>
<li>Support continuous improvement initiatives.</li></ul> 


Leadership &amp; Operational Support
<ul>
<li>Provide guidance and support to team members as needed.</li>
<li>Assist in maintaining efficient departmental operations and service standards.</li>
<li>Perform additional duties and responsibilities as assigned by the Customer Service Manager.</li>
</ul> 
Is this job for you? 
Educational Requirements:

Bachelor's Degree or equivalent qualification.
<div>
<div><div><div>Essential:</div></div><div> 
<div>
Experience in customer service, sales support, logistics, distribution or related commercial functions.</div></div><div> 
<div>
Strong understanding of customer order management and distribution processes.</div></div><div> 
<div>
Experience using ERP systems and Microsoft Office programs.</div> 
</div> 
</div></div> 
Job Reference: SAU00100</div>

Customer Service Representative

PepsiCo

<div>Overview:

The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions.
Responsibilities:
<ul><li>Create, monitor, and manage customer orders in compliance with business requirements and service level expectations.</li><li>
Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks.</li><li>
Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization.</li><li>
Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner.</li><li>
Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity.</li><li>
Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment.</li><li>
Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities.</li><li>
Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity.</li><li>
Support continuous improvement initiatives through data analysis, process optimization, and operational best practices.</li><li>
Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues.</li></ul>
Qualifications:
<ul><li>0&ndash;2 years of experience in order management or related operations.</li><li>
Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis).</li><li>
Proficiency in Microsoft Office; Power BI experience preferred.</li><li>
Familiarity with ERP systems (SAP preferred).</li><li>
Strong communication skills and a proactive approach to problem-solving.</li><li>
English language proficiency is preferred.</li></ul></div>

Order Management Sr. Associate

EPITEC

<div>
 
 Job Title: Customer Service Representative
 
 
 Location: Wilmington DE (Onsite Role)
 
 
 Duration: 12 months plus extensions
 
 
 W2 Only
 
 
 Pay Rate Range :- $20-23 /hr
 
 
 
 
 Required Qualifications
 
 
 
 College degree required; Bachelor's degree preferred.
 
 
 Previous customer service experience in a business or corporate environment.
 
 
 Demonstrated customer service experience beyond retail or call center support.
 
 
 Experience with SAP R/3 or equivalent ERP system.
 
 
 Minimum 6 months to 1 year of SAP experience including:
 
 
 Order entry
 
 
 Creating deliveries
 
 
 Invoicing
 
 
 Strong understanding of order management and customer fulfillment processes.
 
 
 
 Intermediate To Advanced Proficiency With Microsoft Office, Including
 
 
 
 Excel
 
 
 Word
 
 
 PowerPoint
 
 
 Excellent communication and interpersonal skills.
 
 
 Strong organizational and multitasking abilities.
 
 
 Ability to adapt quickly to changing priorities and business needs.
 
 
 Proven problem-solving and change management skills.
 
 
 
 Preferred Qualifications
 
 
 
 Knowledge of Sales-to-Cash (STC) and/or Requisition-to-Pay (RTP) processes.
 
 
 Experience with Salesforce.com.
 
 
 Experience with SharePoint.
 
 
 Understanding of quality management systems.
 
 
 Project management experience.
 
 
 Experience working with inventory management and supply chain processes.
 
 
 Bachelor's degree.
 
 
 Key Responsibilities
 
 
 Provide domestic customer service support while maintaining high-quality service standards.
 
 
 Process customer orders, pricing, documentation, and invoicing activities.
 
 
 Respond to customer inquiries and resolve issues in a timely and professional manner.
 
 
 Monitor sales orders through the entire order fulfillment process.
 
 
 Issue credit and debit memos as needed.
 
 
 Process samples, rebates, and other customer-related requests.
 
 
 Partner with supply chain, manufacturing, sales, marketing, finance, transportation, warehouse, and planning teams to meet customer needs.
 
 
 Utilize business unit tracking systems to manage customer requests and resolve disputes.
 
 
 Support continuous improvement initiatives, including best practices, training, and quality auditing activities.
 
 
 Maintain compliance with Sarbanes-Oxley (SOX) 404 requirements related to customer service processes.
 
 
 Identify process improvement opportunities and help implement effective solutions.
 
 
 
 #INDPRO
 
 
 
</div>

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