order manager

Collins Aerospace

<div><p><b>Date Posted:</b></p>
2025-10-08<p><b>
Country:</b></p>
United Arab Emirates<p><b>
Location:</b></p>
United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.<p><b>
Position Role Type:</b></p>
Unspecified<p></p><p>
**UAE citizenship required**</p><p></p><p>
The <b>Dubai Order Manager</b> reports to the IATA II Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.</p><p></p><p><b>
Primary Responsibilities:</b></p><ul><li>
Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.</li><li>
Serve as customer&rsquo;s primary point of contact.</li><li>
Ensure prompt, courteous, and accurate responses are provided to external and internal customers.</li><li>
Track and measure performance results for airline operators.</li><li>
Drive key operational metrics including 98% customer service level.</li><li>
Generate quotes and manage account financials in accordance with contractual obligations</li><li>
Monitor and expedite core returns to prevent delays in inventory replenishment.</li><li>
Participate in monthly metrics review to measure growth and performance.</li><li>
Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.</li><li>
Provide AOG support outside of business hours as needed, including weekends.</li><li>
Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.</li><li>
Understand and comply with ITC and import/export regulations.</li><li>
Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.</li></ul><p></p><p>
We will provide the training, coaching, experience, and exposure you&rsquo;ll need to build relationships and grow in your career.</p><p></p><p><b>
Basic Qualifications:</b></p><ul><li><b>
UAE citizenship required</b></li></ul><ul><li>
Bachelor&rsquo;s degree and 5 years of relevant experience <b><i>OR</i></b></li><li>
Advance degree and 3 years of relevant experience <b><i>OR</i></b></li><li>
In the absence of a degree, 9 years of relevant experience is required</li><li>
Possess excellent written and verbal communication skills</li><li>
Possess strong organizational and time management skills</li><li>
Requires strong analytical skills and attention to detail</li><li>
Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision</li><li>
Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis</li><li>
Strong work ethic</li><li>
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)</li></ul><p></p><p>
Travel Requirements: ~10%</p><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
SAP experience is a plus</li><li>
The ideal candidate thrives in a fast-paced customer service environment.</li><li>
3-5+ years&rsquo; experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role</li></ul><p></p><p>
This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.</p><p></p><p><b>
WE ARE REDEFINING AEROSPACE.</b></p><p></p><p>
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.</p><p>
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form &ndash; with our customers and with each other - propel us all higher, again and again.</p><p>
Apply now and be part of the team that&rsquo;s redefining aerospace, every day.</p><p></p><p><i>
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.</i>
</p><p></p><p><b>Privacy Policy and Terms:</b></p><p>
Click on this link to read the Policy and Terms</p></div>

Order Manager

<div>
 <strong>
  Date Posted:
  <br/>
  <br/>
 </strong>
 2025-10-08
 <br/>
 <br/>
 <strong>
  Country:
  <br/>
  <br/>
 </strong>
 United Arab Emirates
 <br/>
 <br/>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.
 <br/>
 <br/>
 <strong>
  Position Role Type:
  <br/>
  <br/>
 </strong>
 Unspecified
 <br/>
 <br/>
 **UAE citizenship required**
 <br/>
 <br/>
 The
 <strong>
  Dubai Order Manager
 </strong>
 reports to the IATA II Order Management Lead. We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility on the control of customer components in the vendor network. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
  </li>
  <li>
   Serve as customer&rsquo;s primary point of contact.
  </li>
  <li>
   Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
  </li>
  <li>
   Track and measure performance results for airline operators.
  </li>
  <li>
   Drive key operational metrics including 98% customer service level.
  </li>
  <li>
   Generate quotes and manage account financials in accordance with contractual obligations
  </li>
  <li>
   Monitor and expedite core returns to prevent delays in inventory replenishment.
  </li>
  <li>
   Participate in monthly metrics review to measure growth and performance.
  </li>
  <li>
   Problem solve complex issues to determine root cause and implement corrective actions to prevent recurrence.
  </li>
  <li>
   Provide AOG support outside of business hours as needed, including weekends.
  </li>
  <li>
   Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures, and implement plan of action.
  </li>
  <li>
   Understand and comply with ITC and import/export regulations.
  </li>
  <li>
   Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.
   <br/>
   <br/>
  </li>
 </ul>
 We will provide the training, coaching, experience, and exposure you&rsquo;ll need to build relationships and grow in your career.
 <br/>
 <br/>
 <strong>
  Basic Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   UAE citizenship required
  </li>
  <li>
   Bachelor&rsquo;s degree and 5 years of relevant experience OR
  </li>
  <li>
   Advance degree and 3 years of relevant experience OR
  </li>
  <li>
   In the absence of a degree, 9 years of relevant experience is required
  </li>
  <li>
   Possess excellent written and verbal communication skills
  </li>
  <li>
   Possess strong organizational and time management skills
  </li>
  <li>
   Requires strong analytical skills and attention to detail
  </li>
  <li>
   Must be flexible and able to adapt to change; self-driven and motivated; able to prioritize and work independently with little direct supervision
  </li>
  <li>
   Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
  </li>
  <li>
   Strong work ethic
  </li>
  <li>
   Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
   <br/>
   <br/>
  </li>
 </ul>
 Travel Requirements: ~10%
 <br/>
 <br/>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SAP experience is a plus
  </li>
  <li>
   The ideal candidate thrives in a fast-paced customer service environment.
  </li>
  <li>
   3-5+ years&rsquo; experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
   <br/>
   <br/>
  </li>
 </ul>
 This position may involve access to export-controlled information and hardware where an export license would be required for compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks, export license approval, and if required, completion of a non-disclosure agreement.
 <br/>
 <br/>
 <strong>
  WE ARE REDEFINING AEROSPACE.
  <br/>
  <br/>
 </strong>
 Nothing matters more to Collins Aerospace than our strong ethical and safety commitments.
 <br/>
 <br/>
 At Collins, the paths we pave together lead to limitless possibility. And the bonds we form &ndash; with our customers and with each other - propel us all higher, again and again.
 <br/>
 <br/>
 Apply now and be part of the team that&rsquo;s redefining aerospace, every day.
 <br/>
 <br/>
 <em>
  RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
  <br/>
  <br/>
 </em>
 <strong>
  Privacy Policy and Terms:
  <br/>
  <br/>
 </strong>
 Click on this link to read the Policy and Terms
</div>


Siemens Energy

<div><b>A Snapshot of Your Day:</b><div><div><br>
As an Order Manager at Siemens Energy, you will play a vital role in ensuring seamless order management services for our clients, making this position ideal for detail-oriented professionals who thrive in fast-paced environments. You will engage in meaningful projects that enhance customer satisfaction through efficient order processing, fulfillment, and issue resolution. By collaborating with cross-functional teams, you will contribute to Siemens Energy&rsquo;s mission of delivering exceptional service while fostering a culture of teamwork, accountability, and continuous improvement.</div><div><div><br>
</div><div><b>
How You&rsquo;ll Make an Impact:</b></div><div><ul><li>
Provide comprehensive order management services, including quoting, processing, and fulfillment.
</li><li>Ensure timely release of orders while adhering to established standards and policies.
</li><li>Monitor and resolve order issues and processing errors to maintain customer satisfaction.
</li><li>Collaborate with clients to support order entry, dispatch, and payment processes.
</li><li>Prepare and maintain accurate documentation related to order management activities.
</li><li>Work closely with internal teams to streamline processes and improve service delivery.</li></ul></div><div><br>
</div><div><b>
What You Bring:</b></div><div><ul><li>
Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field.
</li><li>Proven experience in order management or customer service roles.
</li><li>Strong organizational and multitasking skills.
</li><li>Excellent communication and interpersonal abilities.
</li><li>Proficiency in order management software and Microsoft Office Suite.
</li><li>Commitment to customer satisfaction and continuous process improvement.</li></ul></div><div></div><div><b><br>
About the Team:</b></div><div></div><div><br>
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.</div><div><br>
<p><b>Who is Siemens Energy?</b></p>
<p>At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
</p><p>Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
</p><p>Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo</p>
<p><b>Our Commitment to Diversity</b></p>
<p>Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.</p>
<p><b>Rewards/Benefits</b></p>
<ul><li>Competitive Salary Package</li>
<li>Targeted Bonus</li>
<li>Opportunities to work on a variety of innovative projects</li>
</ul>
<p>https://jobs.siemens-energy.com/jobs</p>
<p>#LI-NS3</p></div></div></div></div><div></div>

Order Manager - Siemens Energy, GIS Factory, Dammam KSA

Sanwa Food Group

<div></div><div><div><b>ORDER FULFILLMENT MANAGER
</b></div><div>We are seeking a highly organized and results-driven Order Fulfillment Manager to oversee the accuracy, efficiency, and timeliness of order processing. This position plays a critical role in ensuring that all customer orders are picked, packed, and shipped accurately and on time while maintaining high standards of quality, safety, and productivity. The ideal candidate will lead a team of order pullers, receivers, and shipping associates to meet operational goals and support the company&rsquo;s commitment to excellent customer service.</div><br>
<div></div>
<div></div>
<div></div><div><b>WHY SANWA FOOD GROUP</b><b>:</b></div>
<div>Sanwa Famer&rsquo;s Market, a division of Sanwa Food Group, has been a pillar in the Tampa Community for more than 40 years. Throughout the years we&rsquo;ve established ourselves as a leader in the food distribution industry. Our array of eclectic grocery, produce and meat selections span the globe, and our customer focus initiatives provides a service that continues to drive our success.</div>
<div>We take pride in creating a diversified culture where our team members are able to grow and learn to excel in various opportunities within our company.</div>
<div>As a Sanwa team member, you will become part of our dynamic, growing company, servicing both retail and wholesale customers in a fast-paced service driven environment. We are looking for truly exceptional individuals to continue the Sanwa tradition of excellence. Come grow with us!</div><br>
<div></div>
<div></div>
<div></div><div><b>MAIN JOB DUTIES AND RESPONSIBILITIES:</b></div>
<div></div><ul><li>Supervise daily order fulfillment operations, including picking, staging, packing, and shipping</li>
<li>Ensure all orders are completely accurately and delivered within required timelines</li>
<li>Develop and implement efficient workflows to optimize labor, accuracy, and productivity</li>
<li>Monitor performance metrics such as order accuracy, fulfillment time, and shrink</li>
<li>Conduct daily team meetings to review priorities, safety topics, and production goals</li>
<li>Coordinate with inventory control, purchasing, and transportation to resolve discrepancies or delays</li>
<li>Maintain compliance with food safety, sanitation, and OSHA standards</li>
<li>Train, coach, and evaluate team members; promote a culture of accountability and teamwork</li>
As part of your role, you may be required to perform additional duties or tasks as assigned by your manager or the company. Flexibility and a willingness to take on varied responsibilities are essential expectations for all positions<br>
<li>
 </li></ul><div></div><div><b>QUALIFICATIONS:
</b></div><ul><li>High school diploma or equivalent</li>
<li>Prior supervisory experience a must</li>
<li>Strong communication and customer service skills</li>
<li>Ability to stand for long periods of time and safely lift up to 50 lbs.</li>
<li>Flexible availability, including evenings, weekends, and holidays</li>
<li>Team player with a positive attitude and attention to detail</li></ul><br>
<div></div>
<div></div><div><b>WHY WORK WITH US:
</b></div><ul><li>Competitive hourly pay</li>
<li>Opportunities for advancement</li>
<li>Eligible for health, dental, &amp; vision insurance (in addition to supplemental policies, life insurance, STD/LTD) after 60 days of employment</li>
<li>Eligible to participate in Sanwa Food Group 401K investment policy after 6 months of employment (Sanwa matches up to 6%)</li>
<li>Eligible for holiday pay after 90 days of employment</li>
<li>Eligible for 2 weeks of PTO after the completion of 1 year of employment</li>
<li>Supportive team environment</li></ul></div>

Order Fulfillment Manager

Nysonian

<div><h1 class="jobSectionHeader"><b>About the job</b></h1>
<h2 class="jobSectionHeader"><b>Company Overview</b></h2>
<p>At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.</p>
<p>From luxury travel to fitness and wellness, our portfolio is growing fast:</p>
<ul><li><b>NOBL Travel</b> &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style<br>
</li><li><b>
FLO Pilates</b> &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere<br>
</li><li><b>
REDGE Fit</b> &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul><br>
<p>Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.</p>
<p>With <b>$150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide</b>, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade.</p><br>
<h2 class="jobSectionHeader"><b>Position Overview</b></h2>
<p>We are looking for an experienced and proactive <b>Manager &ndash; Order Management &amp; Aftersales Services</b> to oversee the seamless flow of operations between warehouses, customer support, and internal data systems. This role is responsible for <b>managing the full order lifecycle and aftersales processes</b>, ensuring customer queries are resolved promptly, and driving operational efficiency. The manager will act as the <b>bridge between customer-facing teams and backend operations</b>, while leading a team to deliver consistent service excellence.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<h4 class="jobSectionHeader"><b>Order Management &amp; Aftersales Services</b></h4>
<ul><li>Oversee the <b>end-to-end order lifecycle</b> from placement to delivery, ensuring accuracy and timeliness.<br>
</li><li>
Lead aftersales functions, including <b>returns, exchanges, refunds, and warranty support</b>, ensuring compliance with SLAs and policies.<br>
</li><li>
Collaborate with warehouses, logistics partners, and operations teams to resolve delivery and fulfillment issues.<br>
</li><li>
Ensure customer support teams have accurate, real-time information to handle customer interactions.<br>
</li></ul>
<h4 class="jobSectionHeader"><b>Cross-Functional Query Resolution</b></h4>
<ul><li>Act as the <b>central escalation point</b> for customer support and operations queries.<br>
</li><li>
Assign and resolve issues by directing them to the appropriate team (warehouse, logistics, operations, support).<br>
</li><li>
Track query resolution timelines and drive root-cause analysis for recurring issues.<br>
</li></ul>
<h4 class="jobSectionHeader"><b>Data Flow &amp; Insights</b></h4>
<ul><li>Own the <b>data exchange</b> between customer support and operations &mdash; ensuring accurate reporting of issues, escalations, and resolutions.<br>
</li><li>
Analyze operational and aftersales data to highlight trends, pain points, and process gaps.<br>
</li><li>
Provide actionable insights to leadership to enhance <b>customer experience and efficiency</b>.<br>
</li></ul>
<h4 class="jobSectionHeader"><b>Leadership &amp; Team Management</b></h4>
<ul><li>Lead, mentor, and develop a team of order management and aftersales specialists.<br>
</li><li>
Build a culture of accountability, collaboration, and customer-first thinking.<br>
</li><li>
Train teams on updated SOPs, escalation protocols, and customer handling best practices.<br>
</li><li>
Ensure high performance through clear goal setting, continuous feedback, and performance reviews.<br>
</li></ul>
<h4 class="jobSectionHeader"><b>Process &amp; System Improvements</b></h4>
<ul><li>Partner with tech teams to enhance <b>OMS, CRM, and warehouse systems</b> for better query handling and visibility.<br>
</li><li>
Implement process automation and SOPs to minimize escalations and reduce manual intervention.<br>
</li><li>
Continuously refine policies to balance customer satisfaction with operational efficiency.<br>
</li></ul>
<h2 class="jobSectionHeader"><b>Key Requirements</b></h2>
<ul><li>Bachelor's degree in Business, Operations, Supply Chain, or related field; MBA preferred.<br>
</li><li>
6&ndash;10 years of experience in <b>e-commerce order management, aftersales services, or operations</b>, with at least 3 years in a leadership role.<br>
</li><li>
Strong understanding of <b>warehousing, logistics, customer support operations, and OMS/CRM systems</b>.<br>
</li><li>
Proven leadership skills with the ability to <b>manage, coach, and inspire cross-functional teams</b>.<br>
</li><li>
Analytical mindset with strong problem-solving skills.<br>
</li><li>
Excellent communication and interpersonal skills for managing internal and external stakeholders.<br>
</li></ul>
<h2 class="jobSectionHeader"><b>Performance Indicators (KPIs)</b></h2>
<ul><li><b>Query resolution turnaround time (TAT)</b> and SLA adherence.<br>
</li><li>
Accuracy of <b>data flow between operations and customer support</b>.<br>
</li><li><b>
Aftersales resolution rate</b> (returns, refunds, exchanges).<br>
</li><li><b>
Customer satisfaction scores (CSAT, NPS)</b>.<br>
</li><li>
Reduction in <b>repeat escalations</b>.<br>
</li><li>
Team engagement and performance.</li></ul></div>

Manager – Order Management & Aftersales Services

Nysonian Inc.

<div>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
 </p>
 <p>
  From luxury travel to fitness and wellness, our portfolio is growing fast:
 </p>
 <ul>
  <li>
   <strong>
    NOBL Travel
   </strong>
   &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
  </li>
  <li>
   <strong>
    FLO Pilates
   </strong>
   &mdash; the world&rsquo;s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
  </li>
  <li>
   <strong>
    REDGE Fit
   </strong>
   &mdash; a new standard in at-home strength training, making performance accessible to all
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
 </p>
 <p>
  With
  <strong>
   $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide
  </strong>
  , we&rsquo;ve proven what&rsquo;s possible in just a few years. But we&rsquo;re only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  We are looking for an experienced and proactive
  <strong>
   Manager &ndash; Order Management &amp; Aftersales Services
  </strong>
  to oversee the seamless flow of operations between warehouses, customer support, and internal data systems. This role is responsible for
  <strong>
   managing the full order lifecycle and aftersales processes
  </strong>
  , ensuring customer queries are resolved promptly, and driving operational efficiency. The manager will act as the
  <strong>
   bridge between customer-facing teams and backend operations
  </strong>
  , while leading a team to deliver consistent service excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Order Management &amp; Aftersales Services
  </strong>
 </p>
 <ul>
  <li>
   Oversee the
   <strong>
    end-to-end order lifecycle
   </strong>
   from placement to delivery, ensuring accuracy and timeliness.
  </li>
  <li>
   Lead aftersales functions, including
   <strong>
    returns, exchanges, refunds, and warranty support
   </strong>
   , ensuring compliance with SLAs and policies.
  </li>
  <li>
   Collaborate with warehouses, logistics partners, and operations teams to resolve delivery and fulfillment issues.
  </li>
  <li>
   Ensure customer support teams have accurate, real-time information to handle customer interactions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Query Resolution
  </strong>
 </p>
 <ul>
  <li>
   Act as the
   <strong>
    central escalation point
   </strong>
   for customer support and operations queries.
  </li>
  <li>
   Assign and resolve issues by directing them to the appropriate team (warehouse, logistics, operations, support).
  </li>
  <li>
   Track query resolution timelines and drive root-cause analysis for recurring issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Flow &amp; Insights
  </strong>
 </p>
 <ul>
  <li>
   Own the
   <strong>
    data exchange
   </strong>
   between customer support and operations &mdash; ensuring accurate reporting of issues, escalations, and resolutions.
  </li>
  <li>
   Analyze operational and aftersales data to highlight trends, pain points, and process gaps.
  </li>
  <li>
   Provide actionable insights to leadership to enhance
   <strong>
    customer experience and efficiency
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Leadership &amp; Team Management
  </strong>
 </p>
 <ul>
  <li>
   Lead, mentor, and develop a team of order management and aftersales specialists.
  </li>
  <li>
   Build a culture of accountability, collaboration, and customer-first thinking.
  </li>
  <li>
   Train teams on updated SOPs, escalation protocols, and customer handling best practices.
  </li>
  <li>
   Ensure high performance through clear goal setting, continuous feedback, and performance reviews.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Process &amp; System Improvements
  </strong>
 </p>
 <ul>
  <li>
   Partner with tech teams to enhance
   <strong>
    OMS, CRM, and warehouse systems
   </strong>
   for better query handling and visibility.
  </li>
  <li>
   Implement process automation and SOPs to minimize escalations and reduce manual intervention.
  </li>
  <li>
   Continuously refine policies to balance customer satisfaction with operational efficiency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Operations, Supply Chain, or related field; MBA preferred.
  </li>
  <li>
   6&ndash;10 years of experience in
   <strong>
    e-commerce order management, aftersales services, or operations
   </strong>
   , with at least 3 years in a leadership role.
  </li>
  <li>
   Strong understanding of
   <strong>
    warehousing, logistics, customer support operations, and OMS/CRM systems
   </strong>
   .
  </li>
  <li>
   Proven leadership skills with the ability to
   <strong>
    manage, coach, and inspire cross-functional teams
   </strong>
   .
  </li>
  <li>
   Analytical mindset with strong problem-solving skills.
  </li>
  <li>
   Excellent communication and interpersonal skills for managing internal and external stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Performance Indicators (KPIs)
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Query resolution turnaround time (TAT)
   </strong>
   and SLA adherence.
  </li>
  <li>
   Accuracy of
   <strong>
    data flow between operations and customer support
   </strong>
   .
  </li>
  <li>
   <strong>
    Aftersales resolution rate
   </strong>
   (returns, refunds, exchanges).
  </li>
  <li>
   <strong>
    Customer satisfaction scores (CSAT, NPS)
   </strong>
   .
  </li>
  <li>
   Reduction in
   <strong>
    repeat escalations
   </strong>
   .
  </li>
  <li>
   Team engagement and performance.
  </li>
 </ul>
</div>


Rite Rug

Rite Rug Flooring has been one of the top privately owned flooring companies, since 1934! We are looking for a motivated, detail oriented, Order Processor to join our team! If you are looking for a company where you are part of family, then Rite Rug is the place for you!
<br><br>
$40,000 to $42,000 a year. Salary based on experience.
<br><br>
<b>Job Summary:</b><br>
To enter and order new home selections for installation. Manage accounts to ensure that builder install schedules are met.
<br><br>
<b>Essential Duties and Responsibilities include the following:</b><br>
<ul>
<li>Entry of new selections</li>
<li>Order material for installs</li>
<li>Ensure billing is correct</li>
<li>Process change orders</li>
<li>Maintain files</li>
<li>Order job finishes</li>
<li>Perform other duties as assigned</li>
<li>Scheduling of installs</li>
<li>Enter service work orders</li>
<li>Schedule services with homeowners/builders</li>
</ul>
<b>Qualifications and Requirements:</b><br>
<ul>
<li>Have earned a minimum of a High School Diploma or equivalent.</li>
<li>Flooring experience preferred and experience with RFMS is highly preferred.</li>
<li>Possess and have demonstrated proficient computer experience in Microsoft Office.</li>
<li>Be able to multi-task and prioritize the duties required.</li>
<li>Exhibit effective oral and written communication skills</li>
</ul>
#ZR

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