order processing specialist

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 Customer support provided through Outbound calls and responsible of contacting customers who have inquiries or concerns related to their order or accounts, to identify the customer's needs, resolve issues, and provide solutions in a timely manner, processing customer's orders, handling the surveys and feedback.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service Responsibilities
 
 
 
 <ul>
 <li>
 Contacting the customers who have inquiries or concerns related to their order or accounts.
 </li>
 <li>
 Identifying the customer&rsquo;s needs and resolving issues to ensure the customer&rsquo;s satisfaction.
 </li>
 <li>
 Providing the customers with solutions in a timely manner.
 </li>
 <li>
 Contacting the customers and identifying their needs.
 </li>
 <li>
 Responding efficiently and accurately to customers and explaining possible solutions in a timely manner and ensuring that customers feel supported and valued.
 </li>
 <li>
 Making calls to customers and resolving their complaints, or other issues with products or services.
 </li>
 <li>
 Contacting customers when changes have been made to their orders.
 </li>
 <li>
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 </li>
 <li>
 Supporting incoming claim.
 
 
 </li>
 </ul>
 
 Order Processing &amp; Operations
 
 
 
 <ul>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers.
 </li>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers, handling the surveys and feedback.
 </li>
 <li>
 Handling the surveys and feedback from customers.
 </li>
 <li>
 Data Entry and processing manual payments.
 </li>
 <li>
 Accurately document information within multiple database systems.
 </li>
 <li>
 Assisting with sales processing.
 
 
 </li>
 </ul>
 
 Communication &amp; Coordination
 
 
 
 <ul>
 <li>
 Digital correspondence.
 </li>
 <li>
 Contacting the other departments to resolve the customer issues.
 </li>
 <li>
 Observing and following company policies and the website for FAQs or policy related answers.
 
 
 </li>
 </ul>
 
 Performance &amp; Work Ethics
 
 
 
 <ul>
 <li>
 Making sales or recommendations for products or services that may better suit customer needs.
 </li>
 <li>
 Taking Accountable for daily target and KPIs.
 </li>
 <li>
 Flexible with shift times based on operational needs.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 
 QUALIFICATION AND EXPERIENCE
 
 
 
 <ul>
 <li>
 Open to non-bachelor's degree holder.
 </li>
 <li>
 Must have at least 2 years of relevant working experience in the same field.
 </li>
 <li>
 PC literate - MS Word, MS Excel, and MS Outlook.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Must have very good English communication skills (spoken and written).
 </li>
 <li>
 Strong organizational skills with the ability to effectively manage time &amp; prioritize tasks
 </li>
 <li>
 Exceptional planning and prioritizing skills and drive for results.
 </li>
 <li>
 Ability to define and refine mechanisms and processes that scale across multiple teams, drive execution and operational excellence.
 </li>
 </ul>
</div>

Customer Service Officer

Henkel

<div>
 
 About this Position
 
 The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Source to Pay Process specifically handling the operation of Invoice Verification.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Post incoming invoices in regards with purchase orders created.
 </li>
 <li>
 Checking the invoice data input to ensure the accuracy of the final posting.
 </li>
 <li>
 Respond to vendor queries related to invoicing and payments.
 </li>
 <li>
 Implement invoice verifications controls to ensure quality.
 </li>
 <li>
 Conducts monthly reconciliations on vendor accounts and perform regular clearing.
 </li>
 <li>
 Supports and implements Continuous Process Improvements.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Accounting, or Finance.
 </li>
 <li>
 Minimum 1 year experience in Purchase to pay or accounts payable or any relevant fields.
 </li>
 <li>
 English speaker with excellent communication skills both in written and verbal.
 </li>
 <li>
 French Language is a plus
 </li>
 <li>
 Proficient user of Microsoft Office applications
 </li>
 <li>
 Strong &amp; proactive problem-solving skills and ability to think creatively about
 </li>
 <li>
 stakeholder satisfaction.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Purchase to Pay Specialist

WOROOD

<div>
 The Operations Team Leader is responsible for leading daily operational and fulfillment activities to ensure timely order dispatch, high accuracy, efficient resource utilization, and compliance with company quality standards. This role bridges strategy and execution by translating operational plans into daily actions and measurable results.
 
 
 Core Responsibilities
 
 
 1. Daily Operations Management
 
 
 <ul>
 <li>
 Oversee end-to-end order processing from order release to final dispatch
 </li>
 <li>
 Ensure daily dispatch targets are met based on order volume and SLAs
 </li>
 <li>
 Plan manpower allocation according to workload and peak periods
 </li>
 <li>
 Monitor workflow efficiency and remove operational bottlenecks
 </li>
 <li>
 Ensure system data accuracy (order status, inventory movement, dispatch confirmation)
 
 
 
 </li>
 </ul>
 2. Team Leadership &amp; Supervision
 
 
 <ul>
 <li>
 Supervise Operations Specialists, Fulfillment, Packing, and QC teams
 </li>
 <li>
 Assign daily tasks and clearly communicate priorities and deadlines
 </li>
 <li>
 Conduct daily briefings and end-of-day reviews
 </li>
 <li>
 Coach team members to improve productivity and accuracy
 </li>
 <li>
 Manage attendance, shifts, rotations, and task coverage
 
 
 
 </li>
 </ul>
 3. Quality Control &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all orders meet company quality, packing, and branding standards
 </li>
 <li>
 Reduce picking, packing, and dispatch errors
 
 
 
 </li>
 </ul>
 2 / 3
 
 
 <ul>
 <li>
 Implement and enforce SOPs and operational guidelines
 </li>
 <li>
 Conduct random audits on packed and dispatched orders
 </li>
 <li>
 Ensure health, safety, and warehouse compliance standards are followed
 
 
 
 </li>
 </ul>
 4. Performance Monitoring &amp; KPIs
 
 
 <ul>
 <li>
 Track and analyze KPIs such as:
 </li>
 <li>
 Orders dispatched per day
 </li>
 <li>
 Order accuracy rate
 </li>
 <li>
 Team productivity and efficiency
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports
 </li>
 <li>
 Identify performance gaps and create corrective action plans
 
 
 
 </li>
 </ul>
 5. Process Improvement &amp; Optimization
 
 
 <ul>
 <li>
 Identify inefficiencies in workflows and propose improvements
 </li>
 <li>
 Support automation, system upgrades, and process standardization
 </li>
 <li>
 Reduce operational costs without impacting quality or delivery timelines
 </li>
 <li>
 Improve space utilization and picking/packing flow
 
 
 
 </li>
 </ul>
 6. Cross-Functional Coordination
 
 
 <ul>
 <li>
 Coordinate with Customer Service to resolve order issues and escalations
 </li>
 <li>
 Work closely with Inventory, IT, and Finance teams to ensure data alignment
 </li>
 <li>
 Communicate operational risks and capacity constraints to management
 </li>
 <li>
 Support sales campaigns and promotions by planning operational capacity
 
 
 
 </li>
 </ul>
 7. Problem Solving &amp; Escalation
 
 
 <ul>
 <li>
 Act as the first escalation point for operational issues
 </li>
 <li>
 Resolve urgent order delays, manpower shortages, and system errors
 </li>
 <li>
 Take immediate corrective actions during peak periods
 </li>
 <li>
 Ensure minimal operational disruption during crises
 
 
 
 </li>
 </ul>
 3 / 3
 
 
 Authority &amp; Decision-Making
 
 
 <ul>
 <li>
 Allocate manpower and assign shifts within approved limits
 </li>
 <li>
 Approve task re-prioritization based on operational needs
 </li>
 <li>
 Recommend hiring, training, or disciplinary actions
 </li>
 <li>
 Escalate critical risks and resource gaps to Operations Manager
 
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelors degree in Operations, Supply Chain, Business Administration, or related field
 </li>
 <li>
 3&ndash;5 years of experience in operations, fulfillment, or logistics
 </li>
 <li>
 Minimum 1&ndash;2 years in a supervisory or team leadership role
 </li>
 <li>
 Strong leadership, communication, and decision-making skills
 </li>
 <li>
 Preferred Experience with OMS, WMS, or ERP systems
 </li>
 <li>
 Strong analytical and reporting skills
 </li>
 <li>
 Ability to work under pressure in high-volume environments
 
 
 
 </li>
 </ul>
 Work Schedule
 
 
 <ul>
 <li>
 5 working days per week
 </li>
 <li>
 Thursday and Saturday are rotational working days, based on operational needs
 
 </li>
 </ul>
</div>

Operations Team Leader

Magnet

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Employer Overview
 
 
 
 A fast-growing premium artisan bakery established in 2019 and headquartered in New Cairo. The company is known for its handcrafted pastries, desserts, and gourmet treats, delivering exceptional quality and creativity. With multiple branches across the city, it continues to expand while maintaining a dynamic and passionate work culture.
 
 
 
 
 
 
 Job Summary
 
 
 
 Purchasing Specialist will be responsible for overseeing stock levels, tracking inventory movement, and coordinating with suppliers to ensure smooth and efficient supply chain operations. This role is critical in maintaining optimal inventory availability in alignment with company policies and operational needs.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Monitor and manage all inventory in the main warehouse
 
 
 &bull; Set and review Minimum Order Quantities (MOQs) in accordance with company policy
 
 
 &bull; Ensure optimal stock levels to support daily business operations
 
 
 &bull; Coordinate with suppliers and warehouse teams regarding purchase orders and goods receiving
 
 
 &bull; Maintain professional relationships with suppliers while ensuring proper supply chain practices
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in a relevant field
 
 
 &bull; Minimum 2 years of experience in inventory or warehouse roles, preferably within the F&amp;B industry
 
 
 &bull; Good working knowledge of MS Office and Odoo systems
 
 
 &bull; Strong communication and teamwork skills
 
 
 &bull; Flexible, adaptable to changing business needs, and eager to learn
 
</div>

Purchasing Specialist

AVEVA

<div>
 
 
 Job Title: Contract Management Specialist
 
 
 
 
 Location: Cairo, Egypt (hybrid)
 
 
 
 
 Role: Full time
 
 
 
 
 
 
 
 The Job
 
 
 
 The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 
 
 
 
 
 We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Cairo, Egypt, supporting various parts of the EMEA region as may be assigned from time to time.
 
 
 
 
 
 Please note that while this position reports into the Legal Department,
 
 
 this is not a lawyer/attorney/counsel position.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 
 
 &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 
 
 &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 
 
 &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 
 
 &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 
 
 &bull; Facilitate the signature of standard contracts by all parties.
 
 
 &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 
 
 &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 
 
 &bull; Support with various administrative tasks as may be assigned.
 
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 
 Ideal skills
 
 
 
 
 &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 
 
 &bull; Strong organizational, prioritization and time management skills.
 
 
 &bull; Energetic, proactive, attention to detail and a strong team player.
 
 
 &bull; Excellent communication skills with a professional and client-focused approach.
 
 
 &bull; Excellent command of spoken and written English.
 
 
 &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 
 
 
 
 
 
 
 Desired skills
 
 
 
 
 &bull; Proficiency in other languages (French and Italian) are desirable.
 
 
 &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 
 
 &bull; Legal background will be a plus (no degree in Law is required)
 
</div>

Contract Management Specialist

Orascom Construction PLC

<div>
 
 manage warehousing operations, through monitoring the efficient
 
 
 receipt, storage, and distribution of materials to sites of different running projects to ensure the
 
 
 workflow is running smoothly
 
 
 
 
 
 Responsibilities
 
 
 
 Maintain warehousing policies and procedures, and document standard and emergency
 
 
 operating procedures for receiving, handling or storing materials.
 
 
 &middot; Manage and check all inventory records and prepare evaluation reports.
 
 
 &middot; Manage Optimization of usage of overstocked materials by balancing them from different
 
 
 projects and manage the transportation to the needy site to reduce cost per each project.
 
 
 &middot; Monitor stock control, processing orders and prepare future capacity requirements.
 
 
 &middot; Monitor periodic performance reports of the incoming and outgoing movement and storage
 
 
 of materials and parts in warehouses.
 
 
 &middot; Monitor physical conditions of warehouses, vehicle fleets and equipment, and order
 
 
 testing, maintenance, repair, or replacement as necessary.
 
 
 &middot; Ensure that work procedures for various activities are documented and followed.
 
 
 &middot; Ensure that all the Health and Safety requirements are met in compliance with the
 
 
 company&rsquo;s quality and safety standards.
 
 
 &middot; Ensure effectiveness of operating procedures, space utilization, maintenance and protection
 
 
 of facilities and equipment.
 
 
 &middot; Ensure working according to the company HSE policies and regulations, risk assessment and
 
 <ul>
 <li>
 environmental aspects
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 <li>
 +18 years&rsquo; experience in a relevant field
 </li>
 <li>
 Proficient in Microsoft Office products (Excel and Word)
 </li>
 </ul>
 
 
</div>

Warehouse Manager

DXC Technology

<div>
 
 Job Description
 
 
 
 DXC Technology Egypt is seeking a highly experienced
 
 Senior Dynamics 365 Supply Chain Functional Consultant
 
 to join our Modern Application Development Group. This team is at the forefront of driving digital transformation across global enterprises using innovative Microsoft technologies. As a senior consultant, you will lead full-cycle implementations of D365 Supply Chain Management modules, working closely with clients and delivery teams to design and implement scalable, efficient supply chain solutions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead the design, configuration, and deployment of Dynamics 365 Supply Chain modules (Procurement &amp; Sourcing, Inventory Management, Warehouse Management, Product Information, Sales Order Processing, and MRP).
 </li>
 <li>
 Conduct fit-gap analysis, requirement gathering, business process mapping, and develop functional design documents (FDDs).
 </li>
 <li>
 Collaborate with cross-functional teams to deliver MVPs and scalable supply chain solutions aligned with business goals.
 </li>
 <li>
 Drive system testing, user acceptance testing (UAT), training, go-live planning, and post-go-live support.
 </li>
 <li>
 Ensure adherence to Microsoft and industry best practices across all phases of delivery.
 </li>
 <li>
 Support integration between D365 SCM and third-party systems (e.g., logistics, e-commerce, or EDI platforms).
 </li>
 <li>
 Guide junior consultants and ensure quality deliverables through mentorship and technical leadership.
 </li>
 <li>
 Document solution design, configurations, process flows, and end-user guides.
 </li>
 <li>
 Build and sustain strong client relationships through regular communication, issue resolution, and continuous delivery of value.
 </li>
 <li>
 Contribute to continuous improvement initiatives within the delivery framework and internal methodologies.
 
 
 </li>
 </ul>
 
 Desired Skills And Qualifications
 
 
 
 <ul>
 <li>
 7+ years of hands-on experience with Microsoft Dynamics AX (2012 or earlier) and D365 Supply Chain Management implementations.
 </li>
 <li>
 In-depth knowledge of Supply Chain modules: Procurement, Inventory, Warehouse, Product Management, Sales Order Processing, and MRP.
 </li>
 <li>
 Proven track record of leading multiple full life-cycle D365 SCM implementations, including data migration and third-party integrations.
 </li>
 <li>
 Understanding of supply chain principles, lean processes, inventory costing methods, and warehouse operations.
 </li>
 <li>
 Proficient in developing and interpreting functional documentation such as FDDs, process maps, and test scripts.
 </li>
 <li>
 Familiarity with supply chain compliance requirements, trade regulations, and global sourcing practices.
 </li>
 <li>
 Experience in integrating D365 SCM with systems like Transportation Management, 3PLs, or WMS tools.
 </li>
 <li>
 Strong communication skills with the ability to translate business needs into functional requirements.
 </li>
 <li>
 Experience with international clients, especially within the MEA region, is preferred.
 
 
 </li>
 </ul>
 
 Nice To Have Skills
 
 
 
 <ul>
 <li>
 Familiarity with other ERP Supply Chain modules (SAP MM/WM, Oracle SCM) is an advantage.
 </li>
 <li>
 Exposure to Power Platform, Azure services, or Microsoft Dataverse.
 </li>
 <li>
 Experience with Demand Forecasting and Planning modules.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Team player with a collaborative, adaptive, and proactive approach.
 </li>
 <li>
 Client-focused mindset with a passion for delivering high-quality solutions.
 </li>
 <li>
 Ability to manage competing priorities and deliver results in a fast-paced environment
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

MS Dynamics D365 - Senior SCM Consultant

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