order taker

Andaz

<div>
 
 Organization- Andaz Doha
 
 
 
 
 Summary
 
 
 
 
 Duties and responsibilities related to the Order Taker role:
 
 
 
 <ul>
 <li>
 Answer all incoming calls to the Room Service department promptly, within three rings, using professional and courteous hotel-standard phraseology.
 </li>
 <li>
 Accurately record guest orders, ensuring to confirm the guest's name, room number, and all specific requests.
 </li>
 <li>
 Listen attentively for and clarify any dietary restrictions, allergies, or special preparations, communicating them clearly.
 </li>
 <li>
 Repeat the entire order back to the guest for verification to ensure accuracy before ending the call.
 </li>
 <li>
 Maintain a complete and in-depth knowledge of the entire In-Room Dining menu, including ingredients, preparation methods, portion sizes, and beverage pairings.
 </li>
 <li>
 Confidently provide recommendations and answer any questions guests may have about the menu offerings.
 </li>
 <li>
 Proactively upsell daily specials, promotional items, desserts, and beverages to enhance the guest's dining experience and increase departmental revenue.
 </li>
 <li>
 Stay informed about items that are out of stock to provide guests with alternative suggestions.
 </li>
 <li>
 Accurately and efficiently enter guest orders into the Point of Sale (POS) system, ensuring all special instructions are clearly noted for the kitchen and delivery teams.
 </li>
 <li>
 Act as the central communication link between the guest, the culinary team, and the service staff to ensure a seamless and timely delivery.
 </li>
 <li>
 Coordinate the timing of order delivery, ensuring it aligns with kitchen preparation times and the availability of the service staff.
 </li>
 <li>
 Monitor the progress of all orders and proactively follow up on any delays, keeping the guest informed as necessary.
 </li>
 <li>
 Ensure all charges are correctly posted to the corresponding guest room folio for accurate billing.
 </li>
 <li>
 Handle guest inquiries regarding their bill and resolve any discrepancies in a professional manner.
 </li>
 <li>
 Assist in preparing daily sales reports and other administrative tasks as required by the In-Room Dining Manager.
 </li>
 <li>
 Coordinate with service staff for the timely retrieval of trays and trolleys from guest corridors to maintain hallway cleanliness and safety.
 </li>
 <li>
 Maintain a clean, organized, and professional workspace at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a relevant degree or diploma in Hospitality or Tourism management
 </li>
 <li>
 Minimum 2 years work experience in hotel operations
 </li>
 <li>
 Good customer service, communications and interpersonal skills are a must
 </li>
 </ul>
</div>

Order Taker

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
We're looking for a detail-oriented and customer-focused Order Taker to join our dynamic team in AlUla, Saudi Arabia. In this role, you'll be the voice of our organization, delivering exceptional service by accurately capturing and processing customer orders while maintaining the highest standards of professionalism and efficiency. Your enthusiasm, organizational skills, and commitment to accuracy will ensure every customer interaction is memorable and every order is executed flawlessly.<ul><li>
Answer incoming orders promptly using proper telephone etiquette and professional communication standards</li><li>
Accurately record customer orders in the POS system, ensuring all details are captured correctly, including preferences, special requests, and any dietary restrictions or allergies</li><li>
Provide comprehensive knowledge of menu items, ingredients, preparation methods, pricing, and current promotions to customers</li><li>
Actively listen to customer needs and offer thoughtful recommendations to enhance their experience</li><li>
Upsell menu items and promote daily specials in a consultative and non-intrusive manner</li><li>
Coordinate seamlessly with kitchen and service teams to ensure timely preparation and delivery of orders</li><li>
Confirm order details, pricing, and estimated delivery or pickup times with customers</li><li>
Handle customer inquiries, special requests, and concerns with empathy and professionalism</li><li>
Verify billing accuracy and ensure proper posting of charges to customer accounts</li><li>
Maintain a clean, organized, and efficient order-taking workspace</li><li>
Participate actively in shift briefings, training sessions, and team meetings</li><li>
Ensure strict compliance with hygiene, safety, and organizational policies</li><li>
Analyze order patterns and provide feedback to support continuous improvement initiatives</li></ul> 

Qualifications 
<ul><li>
High school diploma or hospitality training preferred</li><li>
Previous experience in food and beverage service, restaurant operations, call center environments, or similar customer-facing roles is an advantage</li><li>
Excellent telephone etiquette and strong verbal communication skills</li><li>
Proficiency in POS systems and basic computer skills; ability to learn new software quickly</li><li>
Exceptional attention to detail with strong organizational and time management abilities</li><li>
Proven ability to multitask effectively and remain calm under pressure</li><li>
Strong knowledge of food and beverage service standards and best practices</li><li>
Active listening skills and genuine empathy for customer needs</li><li>
Problem-solving mindset with the ability to handle difficult situations diplomatically</li><li>
Accuracy in data entry and order processing</li><li>
Fluency in English; additional languages are highly valued</li><li>
Flexibility to work various shifts, including evenings, weekends, and public holidays as needed</li><li>
Collaborative team player with a supportive and inclusive approach</li><li>
Customer service orientation with a commitment to delivering exceptional experiences</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Hilton

<div>Housekeeping - Order Taker
As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards. 
What will I be doing? 
As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met</li>
<li>Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders</li>
<li>Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team</li>
<li>Responds to all emergency call which includes monitoring the alarm system</li>
<li>Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation</li>
<li>Coordinate and control all office traffic</li>
<li>Present a positive, professional, and courteous image, to ensure guest satisfaction</li>
<li>Maintain the brand's high quality standards</li>
<li>Ability to remain calm and perform all essential functions during emergency situations</li>
<li>Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found</li></ul>
What are we looking for? 
A Housekeeping - Order Taker serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Prior customer service/administrative support or housekeeping experience required</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Grade School education</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping - Order Taker

Pacific Pharmaceuticals

We are a fast-growing oil and spices startup passionate about delivering premium quality products to our customers. As we expand, we&rsquo;re looking for an organized and customer-focused Salesman / Order Taker to join our team and help drive service and sales growth.Responsibilities:<ul><li>Take orders from retailers, wholesalers.</li><li>Follow up with customers to ensure order accuracy and delivery satisfaction.</li><li>Assist with product displays and promotional activities.</li><li>Report daily sales activity and customer feedback to management.</li></ul>Requirements:<ul><li>Qualification: Minimum FA</li><li>3 years of order taking experience</li><li>Willing to travel locally to visit customers and vendors.</li></ul>Benefits<ul><li>Competitive salary &amp; commission</li></ul>Performance incentives Travel allowanceJob Type: Full-timeWork Location: In person

Salesman / Order Taker

Marriott International

<div>Additional Information 
Job Number26021691 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods. 
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Noor Brands

Noor Brands is hiring an energetic and motivated Order Taker / Sales Officer to manage order booking, customer visits, and sales execution within the Lahore market. This role is ideal for candidates who enjoy field sales and building strong customer relationships.Key Responsibilities:<ul><li>Visit assigned retail outlets to book orders on a daily basis.</li><li>Develop and maintain strong relationships with retailers and wholesalers.</li><li>Achieve assigned sales targets and improve market coverage.</li><li>Ensure product availability and visibility at outlets.</li><li>Follow up on deliveries, returns, and payment coordination.</li><li>Monitor competitor activities and report market feedback.</li><li>Maintain daily visit reports and sales records.</li></ul>Requirements:<ul><li>Experience: 0&ndash;2 years in sales or order taking (FMCG experience preferred).</li><li>Good communication and customer handling skills.</li><li>Target-oriented and self-motivated.</li></ul>Job Type: Full-timeWork Location: In person

Order Taker / Sales Officer (Lahore)

Kempinski Hotels

<div>
 
 
 Department:
 
 Food &amp; Beverage
 
 
 
 Location:
 
 Oman - Muscat
 
 
 
 
 Description
 
 
 
 The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 All rules &amp; regulations are strictly adhered within the hotel including hotel&rsquo;s policy on fire and safety as well as hygiene regulations including HACCP.
 </li>
 <li>
 The service team is well managed, having delegated the appropriate tasks to the team members.
 </li>
 <li>
 The sales are driven to the outlet&rsquo;s full potential and that budget is adhered to.
 </li>
 <li>
 A High quality of product and service is maintained in the outlet.
 </li>
 <li>
 The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
 
 
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

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