order to cash specialist

Gvi italy

The RoleWe are hiring a dual-role Sales Operations and Collections Specialist to manage the order-to-cash cycle. You will ensure smooth sales order processing, accurate invoicing, and timely payment collection from clients.Key Responsibilities<ul><li>Manage sales orders, create invoices, and update CRM records.</li><li>Proactively follow up with clients to ensure timely collection of payments and resolve discrepancies.</li><li>Maintain detailed collection logs and support the sales team with client queries.</li></ul>What We Need<ul><li>Bachelor&rsquo;s Degree.</li><li>2&ndash;4 years of experience in sales coordination or accounts receivable/collections.</li><li>Proficiency in MS Excel and strong communication skills.</li><li>Solid understanding of invoicing and collections procedures.</li></ul>To Apply: Send your CV to hr@gvihardwares.com or call 9821585663.Job Type: Full-timePay: &#8377;20,557.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Sales Executive

DuPont

<div>At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it&rsquo;s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world&rsquo;s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
Designation: Customer Service Representative
Function: Customer Service
Location: Hyderabad
Reporting To: Customer Service Leader
Role &amp; Responsibilities:
The primary duty of the Customer Service Representative is to oversee the end-to-end (E2E) order to cash (OTC) process for their assigned line of business. The goal is to ensure customer satisfaction by serving as the primary contact for all customer interactions and order processing activities, working closely with sales representatives, key account managers, and other cross-functional stakeholders. As a key player in order management, the Customer Service Representative plays a critical role in meeting customer demands from B2B customers, OEMs, and Channel Partners. and ensuring successful execution of orders in a timely manner, without any issues. 
<ul><li>
Manage different types of customer orders like stock &amp; resale, Indent sales, BOND sales, High Sea Sales etc. through Customer Service work processes and systems. The CSR must analyze the Business Service Standards to meet customer needs while supporting Business functional performance.</li><li>
Liaising with internal stakeholders within business, cross functional team like Supply Chain, Credit, Finance, Logistics, Tax &amp; 3PL&rsquo;s etc.</li><li>
Responsible for E2E order execution in SAP, which includes all the order processing steps from order entry to invoice creation.</li><li>
Actively monitors open orders and proactive communication with the supply chain to ensure that deliveries arrive at the customer&rsquo;s location on time, as committed.</li><li>
Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify the need for extra information to enable a thorough complaint analysis.</li><li>
To ensure effective implementation &amp; monitoring of a project discount or any other discount management program &amp; prudent issuance of credit note, if any.</li><li>
Responsible for new customer on-boarding process &amp; customer master update as and when there is change request.</li><li>
Review actual sales versus forecast/allocation and Interact with the sales/customer to get better understanding of variations to ensure order fulfillment in accordance with sales plan.</li><li>
Responsible for driving the E-commerce journey &amp; ensuring functional KPIs are met.</li><li>
Responsible for filing all the documents pertaining to order to cash process as per internal control guidelines (SOX/CRIM)</li><li>
To ensure all commercial activities are complying with SOX Requirements and Basic Accounting &amp; Taxation Guidelines.</li></ul> 
Experience<ul><li>
Having good commercial knowledge &amp; GST understanding</li><li>
3+ years relevant working experience &ndash; Order fulfillment / Supply Chain</li><li>
Experience using SAP system for order processing.</li><li>
Service Cloud &amp; Sales Force experience (preferred)</li><li>
Proficient knowledge in MS office</li><li>
Strong interpersonal and communication skills to work with different stakeholders and deliver the result.</li><li>
Good analysis, problem-solving &amp; Complaint handling skills</li></ul> 
Join our Talent Community to stay connected with us!
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
 </li>
 <li>
 Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders
 </li>
 <li>
 To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing.
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in Arabic and English languages.
 
 
 </li>
 </ul>
 
 Management And General Skills
 
 
 
 <ul>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
 </li>
 <li>
 MS Office (Excel / Word / PowerPoint)
 </li>
 <li>
 Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years customer service experience required
 </li>
 <li>
 SAP experience is a distinct advantage
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 47467
</div>

About AkzoNobelSince 1792, we ve been supplying the innovative paints and coatings that help to color people s lives and protect what matters most. Our world class portfolio of brands   including Dulux, International, Sikkens and Interpon   is trusted by customers around the globe. We re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It s what you d expect from a pioneering and long-established paints company that s dedicated to providing sustainable solutions and preserving the best of what we have today   while creating an even better tomorrow. Let s paint the future together.For more information please visit www.akzonobel.com  2024 Akzo Nobel N.V. All rights reserved.Job PurposeDelivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.Key AccountabilitiesManaging essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective teamTo Manage and review task like OTIF, SLOB, and Back OrdersTo manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationshipsManages the order-to-cash process with excellence in order processing.Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).Raises issues in delivery, documentation and/or invoices process with Supervisor.Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).Makes proposals for improvements on work processes.Completes registering / filing / archiving of customer service-related documentation.Assures cooperation between customer service and field force regarding administration of customers  orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.RequirementsEducation University graduate or equivalent.This role requires written and spoken skills in Arabic and English languages.Management And General SkillsMust be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environmentMS Office (Excel / Word / PowerPoint)Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficientlyFunctional SkillsKnowledge of ERP systems and Order to cash processes in a Business-to-Business environmentSound understanding of other functional areas: sales, supply chain, marketing, and logisticsExperience2-3 years customer service experience requiredSAP experience is a distinct advantageAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: 47467

AkzoNobel Corporate

About AkzoNobelSince 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.For more information please visit2024 Akzo Nobel N.V. All rights reserved. Job Purpose Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region. Key Accountabilities <ul><li>Managing essential day-to-day duties for the team and supervising team activities across Middle East & African countries for Powder & ASC Coatings business.</li><li>Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.</li><li>Collaborating closely with Supply / Sales / Demand and Logistic and serving as the initial point of contact for any issues for protective team</li><li>To Manage and review task like OTIF SLOB and Back Orders</li><li>To manage order receipt efficiently prioritising timely order processing and good customer interactions and relationships</li><li>Manages the order-to-cash process with excellence in order processing.</li><li>Registers and processes customer orders in the ERP system received via electronic mail and phone or through other contact with the customer.</li><li>Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).</li><li>Raises issues in delivery documentation and / or invoices process with Supervisor.</li><li>Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.</li><li>Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and / or alternative products).</li><li>Makes proposals for improvements on work processes.</li><li>Completes registering / filing / archiving of customer service-related documentation.</li><li>Assures cooperation between customer service and field force regarding administration of customers orders. Closely cooperates with the Planning Logistics functions to maintain consistency in approach towards customer service in the organization.</li><li>Adheres to all applicable corporate as well as site policies / procedures with regard to personal conduct / HS&EE standards and acts in compliance with all regulations.</li></ul> Education <ul><li>University graduate or equivalent.</li><li>This role requires written and spoken skills in Arabic and English languages.</li></ul> Management and General skills <ul><li>Must be able to work well under pressure and adhere to strict deadlines be able to multitask and have good interpersonal and communication skills. Must be able to work well in a team environment</li><li>MS Office (Excel / Word / PowerPoint)</li><li>Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently</li></ul> Functional skills <ul><li>Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment</li><li>Sound understanding of other functional areas : sales supply chain marketing and logistics</li></ul> Experience <ul><li>2-3 years customer service experience required</li><li>SAP experience is a distinct advantage</li></ul> Key Skills <ul><li>Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking</li></ul>At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNjW5%2fH%2fHd1GrhuDC1p6K0r7f" width="0" height="0" />

Vacancies Customer Service Representative

Unilever

<div>Exciting Opportunities in ERP, SAP and Tech space.
Location: Bangalore, India
Experience: 8 - 15 years
ABOUT UNILEVER:
Be part of the world&rsquo;s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life &ndash; giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you&rsquo;ll be surrounded by inspiring leaders and supportive peers. Among them, you&rsquo;ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we&rsquo;ll work to help you become a better you.
ABOUT UNIOPS:
Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
Required Skills:<ul><li>
Service Now - Specially ITSM, HR, IRM &amp; SPM module, with functional knowledge across risk &amp; controls processes.
</li><li>MS Co-Pilot Studio &amp; Azure AI Foundry, and Google Agent space &amp; Agentic AI experience, with functional knowledge of Procurement, Supplier Ops, O2C, Logistics, Planning business processes.</li><li>
Knowledge of SAP in SD/FI modules, Experience in process with tech background
</li><li>Hands on AI-based technology (Gen AI, Agentic AI), SAP FI, SD</li><li>
Order to Cash - Product Development / Product Management</li><li>
Application Maintenance, Service Delivery, and IT Platform Management
</li><li>Order to Cash Process Knowledge, Knowledge in SAP ECC especially SD and FI, Pega and High Radius along with skills in Microsoft and Google Agentics
</li></ul>Our commitment to Equality, Diversity &amp; Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Note: &quot;All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.&quot;</div>

Join Our Growing ERP, SAP & Tech Functions

Bosch  Africa

<div>
 
 Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.
 
 
 
 
 At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.
 
 
 
 
 Join in and feel the difference.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Providing services for all Business Units (BUs) in order management (e.g., order intake, claims &amp; query handling, contracts &amp; promo support, customer master data, local defined tasks)
 </li>
 <li>
 Understanding of the whole process from order creation to invoicing
 </li>
 <li>
 Expertise in process mining for Standards &amp; operative improvement of processes
 </li>
 <li>
 Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
 </li>
 <li>
 Application of all central guidelines &amp; processes in responsible areas.
 </li>
 <li>
 Provide local requirements and raise topics to the regional BOP that need overarching solutions.
 </li>
 <li>
 Manage process of control and release via AF (Approval framework)
 </li>
 <li>
 ERP related tasks incl. ticket creation, roll outs support, training local associates.
 </li>
 <li>
 SAP Key user for Order-to-Cash in the Power Tools Division.
 </li>
 <li>
 Customer back-order management for all Business Units
 </li>
 <li>
 Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
 </li>
 <li>
 Operational responsible for Inbound &amp; Outbound services of the User &amp; Customer Care Center (UCC).
 </li>
 <li>
 Collaboration with Sales &amp; Marketing develop digital sales (Outbound Sales)
 </li>
 <li>
 UCC Performance Tracking &amp; Quality Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 EDUCATION
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration / Supply Chain Management.
 </li>
 </ul>
 
 
 EXPERIENCE
 
 
 
 
 <ul>
 <li>
 5 years of experience
 </li>
 </ul>
 
 
 SKILLS
 
 
 
 
 <ul>
 <li>
 Strong Knowledge in SAP
 </li>
 <li>
 MS Office Knowledge (Excel, PowerPoint, Word)
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Excellent analytical skills.
 </li>
 <li>
 Excellent communication skills and ability to work in teams
 </li>
 <li>
 Ability to work under pressure and on own initiative.
 </li>
 <li>
 People Management.
 </li>
 <li>
 Availability to travel and work extensively in the spare parts market
 </li>
 <li>
 Excellent negotiation skills.
 </li>
 <li>
 Familiar with working in a Multinational / Corporate environment.
 </li>
 <li>
 Solid communication skills in English (Speak / Read / Write)
 </li>
 <li>
 Proficiency in MS Office packages, Outlook and SAP.
 </li>
 </ul>
</div>

Business Operations Associate  (Order Management)

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Business Operations Associate (Order Management)