outbound call agent

Half Price Packaging PVT Ltd

<p>We are looking for a motivated Calling Agent who is fluent in both English and Urdu. The candidate will be responsible for handling inbound and outbound calls, assisting customers, providing information about products and services, resolving inquiries, and maintaining professional communication at all times.</p><p>Key Responsibilities</p><ul><li>Make and receive customer calls professionally.</li><li>Communicate effectively in both English and Urdu.</li><li>Provide accurate information about products, services, and company policies.</li><li>Resolve customer complaints and escalate issues when necessary.</li><li>Maintain call records and update customer information in the system.</li><li>Meet daily and monthly performance targets.</li><li>Follow company guidelines and quality standards.</li></ul><p>Requirements</p><ul><li>Fluency in English and Urdu (spoken and written).</li><li>Strong communication and interpersonal skills.</li><li>Basic computer knowledge and typing skills.</li><li>Ability to work in a fast-paced environment.</li><li>Previous call center or customer service experience is preferred but not required.</li><li>Positive attitude and problem-solving skills</li></ul><p>Salary &amp; Benefits</p><ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Training and career growth opportunities</li></ul><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Calling Agents ( English and Urdu )

Spread Peace Solution

<p>We are hiring experienced call center agents for a USA based solar campaign. This is a night shift opportunity for candidates who have strong communication skills and experience dealing with international customers, especially in USA campaigns.</p><p>Your role will include speaking with homeowners in the USA, generating interest in solar solutions, qualifying customers, and setting appointments according to campaign criteria. Candidates with previous experience in solar campaigns or other USA based outbound campaigns will be preferred.</p><p><b>Job Details:</b></p><ul><li>Shift Timing: 8:00 PM to 5:00 AM</li><li>Salary: PKR 40,000 to 80,000, depending on experience and performance</li><li>Job Type: Full Time</li><li>Location: City housing, Block-C SPCC&amp;BPO, Basement, floor, Jhelum, 49600</li></ul><p><b>Requirements:</b></p><ul><li>Minimum call center experience required</li><li>Strong English communication skills</li><li>Ability to handle outbound calls professionally</li><li>Good listening and convincing skills</li><li>Punctual and target oriented mindset</li><li>Solar campaign experience is a plus</li></ul><p><b>What We Offer:</b></p><ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance based incentives</li><li>Stable long term opportunity</li></ul><p>Apply now and become part of a growing team working on a high demand USA solar campaign.</p><p>Pay: Rs40,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Experienced Call Center Agents

North East Medical Services

<div><div><div>Shift: 12am - 9am<br>
<br>
The Call Center Representative I, will be responsible for handling evening inbound and outbound calls, scheduling appointments, providing information about clinic services, and addressing patient inquiries to resolve issues and concerns. This role ensures patient satisfaction and requires excellent communication skills, the ability to work independently, and a commitment to providing excellent customer service. This position will also include duties within the Health Information Systems (HIS) department.</div></div><p>
</p><div><div><b>ESSENTIAL JOB FUNCTIONS:</b></div><br>
</div><ul><li><div>Answer and route incoming calls, including the provider line, through Cisco telephone system to appropriate resources while adhering to telephone etiquette standards.</div></li><li><div>
Manage inbound and outbound calls in a timely manner.
</div></li><li><div>Follow communication &ldquo;scripts&rdquo; when handling different topics.</div></li><li><div>
Identify patients&rsquo; needs, clarify information as necessary, research every issue, and provide solutions or alternatives.</div></li><li><div>
Build sustainable relationships and engage customers by taking the extra mile.</div></li><li><div>
Meet personal/team qualitative and quantitative targets.</div></li><li><div>
Schedule, reschedule, and cancel appointments for patients across all clinics and various specialties and departments.</div></li><li><div>
Conduct updates of demographic data for current and new patients</div></li><li><div>
Verify and update patient insurance information and understand the insurances accepted by each clinic.
</div></li><li><div>Inform and refer patients to clinic services and programs.</div></li><li><div>
Handle Health Information Systems (HIS) tasks.</div></li><li><div>
Assist in outreach projects.</div></li><li><div>
Enter new customer information into the system.</div></li><li><div>
Follow-up on customer calls when necessary.</div></li><li><div>
Check cancellation line /voicemail.</div></li><li><div>
Check In Basket messages from MyChart and appointment request work queue.</div></li><li><div>
Respond to patient portal messages in a timely manner.</div></li><li><div>
Perform other job duties as required by manager/supervisor.</div></li></ul><p>
</p><ul><li><div>Completion of a high school certificate or equivalent required.
</div></li><li><div>Ability to work in a fast-paced environment, be able to multi-task.</div></li><li><div>
Basic computer knowledge i.e. Microsoft Office Suite</div></li><li><div>
Ability to work variable evening shifts and hours.
</div></li><li><div>Must be detail oriented.</div></li><li><div>
Prior telephonic customer service experience preferred.</div></li><li><div>
Prior experience in a healthcare setting preferred.</div></li><li><div>
Ability to relate to patients in a professional and courteous manner.</div></li><li><div>
Maintain a positive environment while working with coworkers and/or patients within a diverse culture.</div></li><li><div>
Provide excellent customer service to align with the organization&rsquo;s vision and mission statement.</div></li><li><div>
Must have required internet connection and bandwidth (1 GBmps) at employee&rsquo;s home.</div></li></ul><p>
</p><p></p><div><div><b>LANGUAGE:</b></div></div><ul><li><div>
Must be able to fluently speak, read and write English.</div></li><li><div>
Fluency in Spanish required.</div></li></ul><p>
</p><div><div><b>STATUS:</b></div></div><ul><li><div>
This is an FLSA non-exempt position.</div></li><li><div>
This is not an OSHA high-risk position.</div></li><li><div>
This is a full time position</div></li></ul></div>

CALL CENTER REPRESENTATIVE

biniTelecom

<p>We are hiring experienced and highly driven sales professionals to join our premium <b>Final Expense</b> outbound team. This position is strictly for seasoned agents who understand the US insurance space and want to leverage their skills for a highly lucrative payout.</p><p><b>The Role</b></p><p>In this position, you will execute targeted outbound outreach to customers across the United States. Your objective is to initiate professional conversations, evaluate the prospect's final expense coverage needs, and complete a <b>Live Transfer</b> to a licensed advisor. There is no end-to-end closing required; your success is driven by your qualification quality and transfer volume.</p><p><b>Core Responsibilities</b></p><ul><li><b>Targeted Outreach:</b> Manage a consistent volume of outbound calls with a professional, confident, and energetic approach.</li><li><b>Prospect Screening:</b> Apply your campaign knowledge to verify consumer eligibility and determine interest levels effectively.</li><li><b>Live Connections:</b> Conduct smooth, warm handoffs of qualified prospects to senior closing specialists.</li><li><b>Process Compliance:</b> Maintain campaign integrity by following established script guidelines and US telemarketing regulations.</li><li><b>Target Accountability:</b> Meet daily production benchmarks to optimize campaign performance and your incentive tiers.</li></ul><p><b>Requirements</b></p><ul><li><b>Background:</b> <b>Minimum of 1 year of direct experience</b> specifically working on a US <b>Final Expense</b> campaign is mandatory.</li><li><b>Communication:</b> Flawless spoken English with a natural, professional accent and excellent active listening skills.</li><li><b>Sales Psychology:</b> Proven capability in overcoming objections and building trust with US seniors.</li><li><b>Shift Commitment:</b> Full availability for the standard night shift schedule.</li></ul><p><b>What We Offer</b></p><ul><li><b>Base Package:</b> Fixed salary ranging from <b>PKR 50,000 to PKR 70,000</b> (depending on experience).</li><li><b>Incentive Tier:</b> Huge, uncapped performance bonuses paid out on verified transfers.</li><li><b>Total Rewards:</b> Exceptional agents regularly bring home <b>up to PKR 150,000 per month</b>.</li><li><b>Schedule Advantage:</b> Fixed <b>Saturday &amp; Sunday Off</b> to ensure a great work life balance.</li><li><b>Advancement:</b> Clear internal promotion structures into QA, Training, or Floor Management.</li></ul><p><b>Timings &amp; Workspace</b></p><ul><li><b>Shift Hours:</b> 5:45 PM to 4:00 AM (Monday through Friday).</li><li><b>Location:</b> Commercial Market, Rawalpindi.</li></ul><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

FE Calling Agent | 70,000 Basic Salary | 1 Year Call Center Experience Required

Al Rayah Driving School

<p>Call Center Agent Hindi/ Urdu Speaker</p><p><b>Job Title:</b> Call Center Agent &ndash; Hindi/ Urdu Speaker<br/><b>Job Type:</b> Full-Time</p><p>Job Summary</p><p>We are seeking a professional and customer-focused <b>Hindi/ Urdu Speaker Call Center Agent</b> to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a high level of customer satisfaction. Strong communication skills in both <b>Hindi/ Urdu and English</b> are essential.</p><p>Key Responsibilities</p><ul><li>Handle inbound and outbound customer calls professionally and efficiently</li><li>Respond to customer inquiries and provide accurate information regarding products and services</li><li>Resolve customer complaints and concerns in a timely manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow company procedures and service standards</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Meet performance targets, including response time, call quality, and customer satisfaction</li><li>Maintain confidentiality of customer information</li></ul><p>Requirements</p><ul><li>Fluent in <b>Hindi/ Urdu and English</b></li><li>Previous experience in a call center or customer service role is preferred</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and customer-handling abilities</li><li>Basic computer knowledge and familiarity with call center systems</li><li>Ability to work under pressure and manage multiple tasks</li><li>Flexible to work shifts, weekends, or holidays if required</li></ul><p>Preferred Qualifications</p><ul><li>Experience in customer support, telesales, or contact center operations</li><li>Positive attitude and strong teamwork skills</li></ul><p>Benefits</p><ul><li>Accommodation, Transportation</li><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Supportive work environment</li></ul><p>Job Type: Full-time</p><p>Pay: Up to QAR2,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you fluent in speaking T agalog and able to communicate professionally with customers?</li></ul><p>Work Location: In person</p>

Call Centre Agent

The Wave Lounge Beauty Spa

<p><b>JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female)</b></p><p>The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and <b>managing staff transportation</b>. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP&rsquo;s.</p><p><i><b>Key Responsibilities:</b></i></p><p>1. Customer Service &amp; Call Handling</p><p>2. Appointment Scheduling &amp; Coordination</p><p>3. Sales &amp; Upselling</p><p>4. Data Entry &amp; Record-Keeping</p><p>5. Customer Feedback &amp; Satisfaction</p><p>6. Compliance &amp; Quality Assurance</p><p>7. Technical &amp; System Proficiency</p><p>8. Transportation Coordination</p><p><i><b>Work Schedule &amp; Expectations</b></i></p><ul><li>Flexible working hours, including evenings, weekends, and peak business periods as required.</li><li>Active participation in team meetings, training sessions, and performance reviews.</li><li>Maintain a professional and friendly demeanor at all times.</li></ul><p><b>QUALIFICATIONS/REQUIREMENTS</b></p><ul><li>Minimum 3-4 years&rsquo; experiences in a Reception or Customer Services role, preferably in a Hair &amp; Beauty Salon or Spa</li><li>Minimum 2 years&rsquo; experience in a call centre.</li><li>Minimum 2 years&rsquo; experience in handling POS.</li><li>Strong computer skills and knowledge of Excel and Outlook.</li><li>Ability to manage work flow and priorities</li><li>High level of customer service</li><li>Highly articulate</li><li>Flawless communication skills</li><li>Sitting for extended periods of time</li><li>A HOMESERVICE call centre experience is a plus</li></ul><p><b>Please share your updated CV at +971 56 686 8740.</b></p><p>Work Location: In person</p>

Call Centre Agent/Transportation Coordinator

Platinum Health Solutions

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><b>Job Title:</b> Sales Representive/ Fronter<br>
<b>Job Location:</b> In person/ In office , Melville NY<br>
<b>Job Type:</b> FULL-TIME (M-F 8:30 am - 6pm)<br>
<br>
<br>
We are seeking a motivated and personable <b>Sales Representative (Fronter)</b> to serve as the first point of contact for prospective health insurance clients. In this role, you will engage with inbound and outbound leads, identify their level of interest, and qualify individuals who are genuinely seeking health insurance coverage. Qualified and serious prospects are then seamlessly transferred to a licensed sales agent to complete the enrollment process.<br>
</div><div>This position is ideal for individuals looking to start a career in sales or insurance, with opportunities for advancement into a licensed sales role.<br>
</div><div><b>Key Responsibilities</b><br>
</div><ul><li>Make outbound calls and/or handle inbound inquiries from potential health insurance customers</li>
<li>Engage prospects in friendly, professional conversations to understand their needs and intent</li>
<li>Ask qualifying questions to determine eligibility, interest level, and readiness to enroll</li>
<li>Clearly explain the next steps in the health insurance enrollment process (without selling or advising on plans)</li>
<li>Identify and filter out uninterested, unqualified, or non-serious leads</li>
<li>Accurately document call outcomes and customer information in the CRM system</li>
<li>Warm-transfer or schedule qualified, serious prospects with licensed sales agents</li>
<li>Maintain compliance with company policies, call scripts, and data privacy standards</li>
Meet or exceed daily and weekly activity and qualification targets<br>
<li>
</li></ul><div><b>What This Role Is </b><b><i>Not</i></b>
</div><ul><li>No closing of sales</li>
<li>No quoting, recommending, or enrolling in insurance plans</li>
<li>No license is required for this role</li></ul><br>
<div><br>
</div><div><b>Qualifications:</b></div>
<ul><li>Strong communication and listening skills</li>
<li>Comfortable speaking on the phone for extended periods</li>
<li>Ability to build quick rapport and handle objections professionally</li>
<li>Organized, reliable, and goal-oriented</li>
<li>Basic computer skills</li>
<li>Previous call center, customer service, or sales experience is a plus but not required</li></ul><br>
<div><br>
</div><div><b>Preferred Traits:</b></div>
<ul><li>Positive attitude and strong work ethic</li>
<li>Coachable and eager to learn</li>
<li>Ability to stay focused and productive in a fast-paced environment</li>
<li>Interest in growing into a licensed health insurance agent role</li></ul><br>
<div><br>
</div><div><b>Compensation &amp; Growth opporunities:</b></div>
<ul><li>Base pay + performance-based bonuses (per qualified transfer)</li>
<li>Paid training provided</li>
<li>Clear career path to become a <b>Licensed Health Insurance Sales Agent</b> for top performers</li>
</ul>
<div><br>
<b>What to expect:</b>
</div><ul><li>Office envorment/ call center</li>
<li>Music playing throughout the day.</li>
<li>High energy enviornment</li>
<li>Weekly Pay; Every friday</li></ul></div></div><div></div>

Sales Representivie/ Fronter

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