outbound call center representative

Momin Solutions

Job Title: Outbound Call Center Agent (SEO / Digital Marketing Campaign)Location: Johar Town, Lahore/ On-SiteJob Type: Full-time-Experience Required: Minimum 1 year in a call center environment (Outbound)-Preferred Experience: Experience with SEO or Digital Marketing campaign salesJob Summary:We are seeking an enthusiastic and results-driven Outbound Call Center Agent to join our growing team. The ideal candidate must have prior experience in the call center industry and a proven track record in outbound sales or lead generation. Experience working on SEO or Digital Marketing campaigns is a strong plus. You will be responsible for engaging potential clients over the phone, presenting digital marketing services, and generating qualified leads or sales.Key Responsibilities:-Make outbound calls to potential leads from provided databases or cold leads.-Effectively communicate the value of our SEO and Digital Marketing services to prospective clients.-Qualify leads based on campaign-specific criteria and transfer or schedule follow-ups with the sales team.-Meet daily/weekly/monthly call and conversion targets.-Accurately maintain records of interactions and lead statuses in CRM or tracking systems.-Handle objections professionally and remain focused on target achievement.-Continuously update knowledge of campaign goals, product offerings, and scripts.Required Skills &amp; Qualifications:-Minimum 1 year of experience in a call center (outbound calling is a must).-Strong verbal communication skills in English with a confident and persuasive tone.-Ability to work in a fast-paced, target-driven environment.-Familiarity with cold calling, lead generation, or tele-sales processes.-Basic computer skills and ability to navigate CRM systems or call software.Preferred: Prior experience in selling or promoting SEO, Google Ads, or digital marketing services.Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you have experience in Cold Calling?</li></ul>Work Location: In person

Outbound Call Center Agent ( SEO/Digital Marketing campaign)

AL GHANI Medical

Job DescriptionLocation: Lahore Phase 8Job OverviewWe are hiring Call Center Sales Agents to join our outbound sales team targeting clients in the USA. Your primary job is to make outbound calls, qualify leads, and book appointments for medical and aesthetic clinics (e.g., hair transplant, dental, medspa).This is a performance-driven role with opportunities to grow into senior or supervisory positions.Key Responsibilities<ul><li>Make 100&ndash;200 outbound calls per shift using provided dialer and lead list</li><li>Follow a structured sales script to explain services and offers</li><li>Qualify prospects based on interest and eligibility</li><li>Book appointments in CRM (GoHighLevel or similar)</li><li>Update lead status and call outcomes accurately</li><li>Follow up on previous calls and warm leads</li><li>Meet or exceed daily/weekly KPIs (calls, bookings, show-ups)</li></ul>Requirements<ul><li>Fluent English communication (US/UK accent preferred)</li><li>Previous experience in BPO / cold calling / sales is a big plus</li><li>Comfortable working night shifts aligned with US time zones</li><li>Basic computer and CRM knowledge (training provided)</li><li>Positive attitude, confidence, and strong phone presence</li></ul>What We Offer<ul><li>Fixed salary + performance bonuses</li><li>Structured training and full support</li><li>Growth path to Senior Agent or Team Lead roles</li><li>High-energy environment with performance rewards</li></ul>Shift Timings<ul><li>Night Shift Only</li><li>7:30 PM &ndash; 4:30 AM (Pakistan Time)</li><li>Monday to Saturday</li></ul>Location<ul><li>Onsite in Lahore (Remote may be available for top performers after probation)</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Jobs Sales Agent Outbound Campaign (USA | Night Shift)

Keune Cosmetics Pakistan

Position Summary:The Quality Assurance Manager is responsible for overseeing the quality monitoring and improvement programs across all call center operations. This role ensures that customer interactions (inbound, outbound, chat, and email) meet company standards for excellence in service, compliance, and efficiency. The QA Manager will lead a team of analysts to identify training opportunities, develop performance improvement initiatives, and collaborate with operations and training teams to enhance customer experience.Key Responsibilities:<ul><li>Develop, implement, and maintain a comprehensive Quality Assurance framework for call center operations.</li><li>Lead and manage a team of Quality Analysts to monitor, evaluate, and provide feedback on agent interactions.</li><li>Define quality metrics, scorecards, and calibration processes to ensure consistency and fairness.</li><li>Conduct regular audits of calls, emails, and chat interactions for accuracy, compliance, and service excellence.</li><li>Analyze QA data and trends to identify process gaps, performance issues, and training needs.</li><li>Partner with Training and Operations teams to design and deliver targeted coaching and development programs.</li><li>Ensure compliance with company policies, data protection regulations, and industry standards.</li><li>Prepare and present QA performance reports and actionable insights to senior management.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Lead regular calibration sessions with internal and client stakeholders to align quality expectations.</li><li>Manage QA tools, forms, and software to ensure effective quality monitoring processes.</li></ul>Qualifications and Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;8 years of experience in a call center or BPO environment, with at least 3 years in a QA leadership role.</li><li>Strong knowledge of contact center operations, KPIs, and quality frameworks.</li><li>Experience with QA tools and CRM systems (e.g., NICE, Verint, Five9, Zendesk, Salesforce).</li><li>Proven track record of driving service quality improvements and customer satisfaction.</li><li>Excellent analytical, communication, and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Strong attention to detail and process orientation.</li></ul>Key Competencies:<ul><li>Leadership and team management</li><li>Data-driven decision-making</li><li>Coaching and feedback delivery</li><li>Customer-centric mindset</li><li>Process improvement and innovation</li><li>Collaboration and stakeholder management</li></ul>Performance Metrics:<ul><li>Quality score improvement (target vs. actual)</li><li>Reduction in repeat errors / customer complaints</li><li>Calibration accuracy across QA and Ops teams</li><li>Agent performance improvement post-feedback</li><li>Customer satisfaction (CSAT) and First Call Resolution (FCR) rates</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Quality Assurance Inbound/Out Bound call center

Brandix Soft

Company: Brandix Soft (Pvt.) Ltd. Location: Gulberg, Lahore (On-site) Job Type: Full-time, Permanent Compensation: Attractive Base Salary + Uncapped Performance BonusesAbout Brandix SoftBrandix Soft is a rapidly expanding digital marketing agency with a significant international presence. We empower businesses in the UK and US markets by delivering data-driven digital solutions, including Search Engine Optimization (SEO) and comprehensive Digital Media Marketing strategies. Our commitment to excellence and a supportive work environment drives both our clients' success and our team's professional growth.Position OverviewWe are seeking motivated and results-oriented Call Center Agents to join our dynamic outbound sales team. In this role, you will act as the first point of contact for our international clients, playing a key part in promoting our services and generating new business. This position is an excellent opportunity for individuals who excel in a target-driven setting and are eager to build a rewarding career in global sales and communication. This role is open to both male and female candidates.Key Responsibilities<ul><li>Initiate outbound calls to potential clients in the UK and US markets, introducing our portfolio of SEO and digital marketing services.</li><li>Clearly articulate the value proposition of our offerings, tailoring discussions to address specific client needs and objectives.</li><li>Identify, qualify, and nurture sales leads through effective communication and active listening to build a consistent pipeline.</li><li>Manage the initial stages of the sales cycle, from prospecting to scheduling qualified appointments for our senior sales team.</li><li>Maintain accurate and detailed records of all customer interactions and follow-up activities in the company CRM.</li><li>Utilize performance feedback and analytics to continuously refine outreach tactics and improve conversion rates.</li><li>Consistently achieve and exceed individual and team-based sales targets and key performance indicators (KPIs).</li></ul>Required Qualifications &amp; Skills<ul><li>Minimum educational qualification of Matric / O-Levels / Intermediate. A Bachelor&rsquo;s degree is preferred but not required.</li><li>Exceptional verbal communication skills in English, with a clear, professional, and easily understandable accent.</li><li>Strong interpersonal abilities, with a natural talent for building rapport, persuasion, and negotiation.</li><li>A results-driven mindset, resilience, and a strong commitment to meeting and exceeding goals.</li><li>Excellent organizational and time-management skills, with the capacity to handle multiple tasks in a fast-paced environment.</li><li>Prior experience in tele-sales, outbound call centers, or the digital marketing industry is beneficial but not essential.</li><li>We highly encourage fresh graduates with outstanding communication skills and a determination to succeed in sales to apply.</li></ul>What We Offer You<ul><li>Competitive Remuneration: A secure fixed base salary enhanced by an uncapped, performance-based commission structure.</li><li>Professional Development: Comprehensive initial training and ongoing coaching from experienced sales professionals.</li><li>International Exposure: Gain valuable experience interacting with a diverse international clientele and understanding global business dynamics.</li><li>Career Growth: Clearly defined, merit-based pathways for professional advancement within the company.</li><li>Inclusive Work Culture: Join a collaborative, high-energy, and supportive team environment that values diversity and collective success.</li></ul>Job Details<ul><li>Work Location: On-site at our Gulberg, Lahore office.</li><li>Shift Timings (Monday to Friday):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to ApplyIf you are a confident and driven communicator ready to take the next step in your career, we encourage you to apply. Please submit your updated resume for consideration.Email: hrsales@brandixsoft.com WhatsApp: +92 325 5599973Please note that only shortlisted candidates will be contacted for an interview.Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with international clients from UK &amp; US?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 30/11/2025

Call Center Agent (Outbound Sales)

Mass Markets

<div>
 
 Position Overview
 
 
 
 MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
 
 
 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
 
 
 We&rsquo;re looking for enthusiastic
 
 Remote Call Center Representatives
 
 to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you&rsquo;ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
 
 
 This is a fantastic opportunity to contribute to high-impact projects with some of the world&rsquo;s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we&rsquo;d love to hear from you.
 
 Strong proficiency in English, both written and spoken is required.
 
 
 
 Candidates
 
 must
 
 have prior call center experience and reside
 
 within 80km of our office
 
 .
 
 
 
 You&rsquo;ll Also Need
 
 
 
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 A high-speed internet connection
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 An appropriate, quiet work environment
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 High language proficiency in English
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 Work-from-home experience
 
 
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 </ul>
 To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
 
 
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 </ul>
 
 Position Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
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 Handle inbound and outbound calls professionally and efficiently.
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 Resolve customer issues on the first call through effective problem-solving.
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 Research and retrieve information across systems to support customer needs.
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 Accurately document interactions and process claims.
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 Guide customers through options to find the best solutions.
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 Follow scripts, policies, and procedures while using available resources.
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 Protect customer privacy and handle sensitive information appropriately.
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 Escalate complex issues to the appropriate team members.
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 Stay current with training, updates, and program knowledge.
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 Maintain consistent attendance and adhere to scheduling requirements.
 
 
 </li>
 </ul>
 
 Candidate Qualifications
 
 
 
 
 WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
 
 
 
 
 Qualifications
 
 
 
 All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
 
 
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 Must be 18 years or older
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 High school diploma or equivalent
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 Previous call center experience
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 Work from home experience
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 Strong command of the English language
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 Typing speed of 20+ WPM
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 High speed internet connection
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 Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
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 Familiarity with Windows operating systems
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 Skilled in troubleshooting and follow-up
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 Able to multitask and self-manage effectively
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 Excellent interpersonal skills
 
 
 </li>
 </ul>
 
 Compensation Details
 
 
 
 
 WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
 
 
 
 At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
 
 
 
 What You Can Expect From MCI
 
 
 
 We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
 
 
 <ul>
 <li>
 HMO Coverage plus a dependent
 
 
 </li>
 </ul>
 Rank &amp; File: ₱100,000 coverage
 
 
 Supervisors/Managers: ₱120,000 coverage
 
 
 <ul>
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 Dental Coverage
 
 
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 </ul>
 In-house dental assistance worth ₱5,000, giving you easier access to quality care
 
 
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 Free meal during training
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 Career growth and learning
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 Allowances for rice, clothing, laundry and meals
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 Performance and loyalty bonuses
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 Frequent disinfection, fogging of workplace
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 Opportunities for growth and promotion
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 Employee shuttle services
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 Company retreats and off-site events
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 Sharpen your social skills while meeting awesome people and making new friends
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 Plus, more in-office rewards, raffles, recognition gifts, and treats!
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits That Fit Your Life
 
 
 
 MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
 
 
 If you&rsquo;re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
 
 
 
 Physical Requirements
 
 
 
 This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
 
 
 
 CONDITIONS OF EMPLOYMENT
 
 
 
 
 All MCI Locations
 
 
 
 <ul>
 <li>
 Must be authorized to work in the country where the job is based.
 
 
 </li>
 </ul>
 
 Subject to the program and location of the position
 
 
 
 <ul>
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 Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
 </li>
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 Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
 
 
 </li>
 </ul>
 
 REASONABLE ACCOMMODATION
 
 
 
 It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 
 At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
 
 
 MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
 
 
 MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
 
 
 
 About Mci (parent Company)
 
 
 
 MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
 
 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
 
 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal &amp; enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
 
 
 <ul>
 <li>
 
 
 </li>
 </ul>
 The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
 
 
 The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
</div>

Remote Call Center Representative

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Ace Marketing

Ace MarketingWe are looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Must be Proficient in English&middot; Hardworking &amp; punctual.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.<ul><li>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives</li></ul>Pay: Rs35,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan e Johar</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Job Types: Full-time, Part-timeWe provide pick &amp; drop service to females.Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

Outbound Call Center Agents/ CSR- Evening/Night Shift

Search 10000+ Outbound call center representative jobs near you this November. New roles added regularly across leading industries. Apply today.