outbound call center representative

Emirates Development Bank (EDB)

Get AI-powered advice on this job and more exclusive features.Job Purpose:The Call Center Team Leader is responsible for overseeing daily operations, managing a team of call center agents, ensuring excellent customer service, and optimizing lead conversion. This role also involves handling escalations, ensuring compliance, and collaborating with other departments to enhance overall service quality.<ul><li>Answer inbound and make outbound calls to handle customer inquiries and follow-ups.</li><li>Manage and track leads from initial contact to conversion.</li><li>Ensure proper team attendance, scheduling, and shift coverage.</li><li>Handle high-priority Presidential Court requests with urgency and efficiency.</li><li>Manage compliance-related emails and ensure regulatory adherence.</li><li>Communicate with new and existing EDB360 customers via calls and emails.</li><li>Address and resolve customer complaints while identifying trends for improvement.</li><li>Conduct training sessions to enhance agent skills and product knowledge.</li><li>Provide daily team calls report, survey report, and Avaya login report.</li><li>Attend daily meetings with IT, business, and operations teams.</li><li>Generate and analyze monthly reports on performance, T24, and Newgen tasks.</li><li>Collaborate with call center agents and other departments to address operational needs.</li><li>Perform additional tasks as assigned by management.</li><li>Troubleshoot operational challenges and provide strategic solutions for business growth.</li><li>Conduct training sessions and workshops through EDB's Business Lab to empower clients.</li></ul> Leadership Responsibilities: <ul><li>Supervise, coach, and support call center agents in achieving performance targets.</li><li>Ensure adherence to call center protocols, quality standards, and service level agreements.</li><li>Develop and implement strategies to improve customer experience and team productivity.</li></ul> Strategic Responsibilities: <ul><li>Analyze performance metrics and identify areas for operational improvement.</li><li>Develop process enhancements to improve efficiency and service quality.</li><li>Align call center operations with overall business goals and customer engagement strategies.</li></ul> Operational Responsibilities: <ul><li>Manage and Track Leads: Oversee the entire lead management process, ensuring timely follow-ups and conversion into opportunities.</li><li>Supervise Call Center Operations & Team Performance: Monitor daily operations, ensure proper agent scheduling, and handle escalations to maintain service quality.</li><li>Provide Reports & Insights: Generate and analyze daily, weekly, and monthly reports on team performance, call metrics, and customer feedback to drive improvements.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Contract</li></ul> Job function <ul><li>Customer Service</li></ul> Industries <ul><li>Banking</li></ul>Abu Dhabi Emirate, United Arab Emirates 7 hours agoAbu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 hours agoAbu Dhabi Emirate, United Arab Emirates 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WwDmawJhJdUmFT9vF2x9XmWq" width="0" height="0" />

Team Leader, Call Center (Outsource)

Zechion IT Technology

Location: Remote / HybridCompany: Zechion ITDepartment: AI &amp; Automation EngineeringAbout UsAt Zechion IT, we&rsquo;re redefining how businesses connect with customers through intelligent automation. Our mission is to build next-gen AI systems that make communication smarter, faster, and more human. We work with cutting-edge technologies in AI, voice synthesis, and natural language understanding to revolutionize outbound communication at scale.Role OverviewWe&rsquo;re looking for an AI Developer to design, build, and optimize AI-powered outbound calling campaigns. This role blends AI engineering, voice automation, and data-driven communication. You&rsquo;ll work closely with our product and growth teams to bring intelligent voice interactions to life &mdash; from concept to deployment.What You&rsquo;ll DoBuild and deploy AI-driven outbound calling systems using LLMs and speech technologies.Integrate conversational AI models (e.g., OpenAI, ElevenLabs, Deepgram, or similar).Develop pipelines for dynamic lead sourcing, call personalization, and campaign optimization.Create and manage voice synthesis workflows and custom AI voice agents.Analyze campaign data to improve call performance and conversational quality.Requirements1+ years of experience in AI/ML or automation development.Strong Python programming skills.Experience with LLM APIs, speech-to-text (STT), and text-to-speech (TTS) systems.Familiarity with tools such as Twilio, Asterisk, Dialogflow, or Azure Cognitive Services.Strong understanding of REST APIs and cloud deployment (AWS, GCP, or Azure).Excellent problem-solving skills and a passion for building real-world AI applications.Bonus SkillsExperience building voice bots or AI customer service agents.Knowledge of CRM systems and campaign analytics.Understanding of prompt engineering and AI conversation design.What We OfferCompetitive salary &amp; performance bonuses.Opportunity to build and scale impactful AI solutions.Collaborative, innovation-driven team culture.Flexible remote work environment.Job Type: Full-timePay: Rs1.00 - Rs2.00 per month

We’re Hiring: AI Developer — Outbound Calling Automation

BeastDrive

About BeastDrive:BeastDrive is a high-energy automotive brand known for its Adventure Sports Car Rallies and performance experiences that bring thrill-seekers together. We combine passion, precision, and performance to create unforgettable driving adventures.We&rsquo;re expanding our customer engagement team to handle inbound ticket sales and inquiries for our upcoming rally events &mdash; and we&rsquo;re looking for dynamic, multilingual communicators to join us!Role Overview:As an Inbound Call Center Representative, you will handle customer calls from across South India, assist them with event details, and drive ticket sales for BeastDrive&rsquo;s upcoming car rallies. You&rsquo;ll be the voice of BeastDrive &mdash; providing excellent service, accurate information, and an exciting first impression of our brand.Key Responsibilities:<ul><li>Answer incoming calls from potential customers interested in the BeastDrive Adventure Sports Car Rally.</li><li>Provide event details &mdash; dates, locations, registration process, pricing, and package options.</li><li>Assist callers in completing their ticket bookings and payments.</li><li>Maintain a strong understanding of rally activities, routes, and experiences.</li><li>Update customer information and inquiries in the CRM system accurately.</li><li>Handle queries in a professional, friendly, and energetic manner.</li><li>Meet daily and weekly sales conversion targets.</li><li>Coordinate with the sales and marketing teams for updates on promotions and campaigns.</li></ul>Requirements:<ul><li>Excellent communication skills in Tamil, Malayalam, Kannada, or Telugu (fluency in at least one language is mandatory).</li><li>Basic proficiency in English for internal communication.</li><li>Prior experience in inbound sales / call center / customer support preferred.</li><li>Confident, energetic, and customer-focused personality.</li><li>Passion for automobiles, adventure events, or motorsports is a big plus!</li><li>Basic computer literacy and familiarity with CRM or ticketing tools.</li><li>Ability to work under pressure and meet sales targets.</li><li>Willingness to work flexible shifts (especially during event periods).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Opportunity to work with a thrilling automotive brand and attend live rally events.</li><li>Training on BeastDrive products, rally experiences, and ticketing systems.</li><li>Fun, fast-paced, and growth-oriented work environment.</li></ul>Job Type: Full-timePay: &#8377;12,815.34 - &#8377;46,455.89 per monthWork Location: In person

Inbound Call Center Representative

Mass Markets

<div>
 
 Position Overview
 
 
 
 MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
 
 
 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
 
 
 We&rsquo;re looking for enthusiastic
 
 Remote Call Center Representatives
 
 to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you&rsquo;ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
 
 
 This is a fantastic opportunity to contribute to high-impact projects with some of the world&rsquo;s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we&rsquo;d love to hear from you.
 
 Strong proficiency in English, both written and spoken is required.
 
 
 
 Candidates
 
 must
 
 have prior call center experience and reside
 
 within 80km of our office
 
 .
 
 
 
 You&rsquo;ll Also Need
 
 
 
 <ul>
 <li>
 A high-speed internet connection
 </li>
 <li>
 An appropriate, quiet work environment
 </li>
 <li>
 High language proficiency in English
 </li>
 <li>
 Work-from-home experience
 
 
 </li>
 </ul>
 To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
 
 
 <ul>
 <li>
 
 
 </li>
 </ul>
 
 Position Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls professionally and efficiently.
 </li>
 <li>
 Resolve customer issues on the first call through effective problem-solving.
 </li>
 <li>
 Research and retrieve information across systems to support customer needs.
 </li>
 <li>
 Accurately document interactions and process claims.
 </li>
 <li>
 Guide customers through options to find the best solutions.
 </li>
 <li>
 Follow scripts, policies, and procedures while using available resources.
 </li>
 <li>
 Protect customer privacy and handle sensitive information appropriately.
 </li>
 <li>
 Escalate complex issues to the appropriate team members.
 </li>
 <li>
 Stay current with training, updates, and program knowledge.
 </li>
 <li>
 Maintain consistent attendance and adhere to scheduling requirements.
 
 
 </li>
 </ul>
 
 Candidate Qualifications
 
 
 
 
 WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
 
 
 
 
 Qualifications
 
 
 
 All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
 
 
 <ul>
 <li>
 Must be 18 years or older
 </li>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Previous call center experience
 </li>
 <li>
 Work from home experience
 </li>
 <li>
 Strong command of the English language
 </li>
 <li>
 Typing speed of 20+ WPM
 </li>
 <li>
 High speed internet connection
 </li>
 <li>
 Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
 </li>
 <li>
 Familiarity with Windows operating systems
 </li>
 <li>
 Skilled in troubleshooting and follow-up
 </li>
 <li>
 Able to multitask and self-manage effectively
 </li>
 <li>
 Excellent interpersonal skills
 
 
 </li>
 </ul>
 
 Compensation Details
 
 
 
 
 WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
 
 
 
 At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
 
 
 
 What You Can Expect From MCI
 
 
 
 We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
 
 
 <ul>
 <li>
 HMO Coverage plus a dependent
 
 
 </li>
 </ul>
 Rank &amp; File: ₱100,000 coverage
 
 
 Supervisors/Managers: ₱120,000 coverage
 
 
 <ul>
 <li>
 Dental Coverage
 
 
 </li>
 </ul>
 In-house dental assistance worth ₱5,000, giving you easier access to quality care
 
 
 <ul>
 <li>
 Free meal during training
 </li>
 <li>
 Career growth and learning
 </li>
 <li>
 Allowances for rice, clothing, laundry and meals
 </li>
 <li>
 Performance and loyalty bonuses
 </li>
 <li>
 Frequent disinfection, fogging of workplace
 </li>
 <li>
 Opportunities for growth and promotion
 </li>
 <li>
 Employee shuttle services
 </li>
 <li>
 Company retreats and off-site events
 </li>
 <li>
 Sharpen your social skills while meeting awesome people and making new friends
 </li>
 <li>
 Plus, more in-office rewards, raffles, recognition gifts, and treats!
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits That Fit Your Life
 
 
 
 MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
 
 
 If you&rsquo;re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
 
 
 
 Physical Requirements
 
 
 
 This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
 
 
 
 CONDITIONS OF EMPLOYMENT
 
 
 
 
 All MCI Locations
 
 
 
 <ul>
 <li>
 Must be authorized to work in the country where the job is based.
 
 
 </li>
 </ul>
 
 Subject to the program and location of the position
 
 
 
 <ul>
 <li>
 Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
 </li>
 <li>
 Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
 
 
 </li>
 </ul>
 
 REASONABLE ACCOMMODATION
 
 
 
 It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 
 At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
 
 
 MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
 
 
 MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
 
 
 
 About Mci (parent Company)
 
 
 
 MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
 
 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
 
 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal &amp; enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
 
 
 <ul>
 <li>
 
 
 </li>
 </ul>
 The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
 
 
 The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
</div>

Remote Call Center Representative

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Call Center Agent (outsource)

Search 10000+ Outbound call center representative jobs near you this October. New roles added regularly across leading industries. Apply today.

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