outbound call center representative

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
How will this role have an impact?<div>
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. 
As part of the Signify Health&rsquo;s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals. 
This role will report to a Member Engagement Manager.</div><ul><li>
Starting hourly rate $15.00, with unlimited bi-weekly commission potential.</li><li>
10 days of required paid training (Monday-Friday, 8AM-4:30PM CST.)</li><li>
Call center hours of operation are Monday-Sunday 7AM &ndash; 9PM, actual shift will be determined at time of hire.</li><li>
Competitive benefits, PTO, tuition reimbursement, and more!</li></ul><div> 

What will you do?</div><ul><li>
Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider</li><li>
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy</li><li>
Present a positive, professional, and high energy approach to clients, health plan members, and team members</li><li>
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment</li><li>
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested</li><li>
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems</li><li>
Report member complaints and escalations immediately to Member Engagement Managers</li><li>
Participate in peer side-by-side coaching as needed</li><li>
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities</li></ul><div>
We are looking for someone with:</div><ul><li>
A High School Diploma or equivalent is preferred</li><li>
1+ year call center experience OR 2+ years general work experience required</li><li>
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred</li><li>
A desire to work in an efficient, results-oriented outbound call center environment</li><li>
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy</li><li>
Good communication skills, friendly and conversational</li><li>
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times</li><li>
Strong computer skills and the ability to use multiple systems at the same time, while making calls</li></ul><div>
Benefits:</div><ul><li>
Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date</li><li>
Bi-weekly pay with monthly commission bonus potential</li><li>
401K, employee stock purchase program and tuition reimbursement</li><li>
Employee discount programs</li></ul><div>
Work From Home Requirements: 
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. 
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace. 
Conditions of Employment: 
Successful completion of background check is required for this position. 
Anticipated Weekly Hours 
40</div><div>
Pay Range 
The typical pay range for this role is: 
$15.00 - $26.93This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
We anticipate the application window for this opening will close on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$15.00 - $26.93
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Outbound Call Center Representative

AHU Technologies PVT Ltd

We are looking for a confident and energetic Female Outbound Call Center Representative to join our team. The ideal candidate will be responsible for making outbound calls to potential and existing customers, promoting products/services, generating leads, and maintaining strong customer relationships.Key Responsibilities:<ul><li>Make outbound calls to customers using a provided database</li><li>Promote company products and services effectively</li><li>Generate leads and schedule appointments or sales</li><li>Maintain accurate records of calls and customer information</li><li>Follow up with customers to ensure satisfaction and close sales</li><li>Achieve daily, weekly, and monthly targets</li><li>Handle customer inquiries professionally</li><li>Provide feedback on customer needs and market trends</li></ul>Requirements:<ul><li>Female candidates preferred</li><li>Minimum Intermediate / Bachelor&rsquo;s degree</li><li>Prior call center or sales experience (preferred but not mandatory)</li><li>Excellent communication and interpersonal skills</li><li>Strong convincing and negotiation abilities</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Ability to work in a fast-paced environment</li><li>Fluent in English (additional languages are a plus)</li></ul>Working Hours:<ul><li>Full-time (night shift) 7pm-4am</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul>Location:DHA PHASE 8, EX-PARK VIEW,LAHOREContact # 03454902977Pay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Outbound Call Center Representative (Female)

4EVAR Home LLC

Responsibilities:<ul><li>Schedule qualified appointments with prospective clients using warm calling techniques</li><li>Educate prospective clients on products and services</li><li>Maintain record of client contact information</li></ul>​Qualifications:<ul><li>Previous experience in sales, marketing, or other related fields a plus but not required</li><li>Strong negotiation skills</li><li>Ability to build rapport with clients</li><li>Excellent written and verbal communication skills</li></ul>We Provide:<ul><li>Full time positions</li><li>Hourly, plus commissions &amp; bonuses</li><li>The tools and training to do your job to the best of your abilities.</li><li>The support and leadership you expect from a quality company.</li></ul>Pay: $18.00 per hourBenefits:<ul><li>401(k)</li></ul>People with a criminal record are encouraged to applyAbility to Commute:<ul><li>Murrieta, CA 92563 (Required)</li></ul>Work Location: In person

Outbound Call Center Representative/Appointment Setter

ProEdge Remodeling

ATTENTION EXPERIENCED OUTBOUND CALL CENTER REPRESENTATIVE PROS:JOIN OUR HIGH ENERGY TEAM!Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.Due to the high demand for our products, we are now conducting interviews to add a select group of top Call Center Representatives who have what it takes to make it on our high energy, outbound call center team.As a Call Center Representative with ProEdge Remodeling, you will be offered one of the best compensation packages in the industry which includes:<ul><li>$450 - $1,600 per week potential earnings, paid weekly</li><li>Monthly Performance bonus and incentive plan</li><li>Paid training, full benefits and 401K (Full time positions)</li><li>FT/PT morning, afternoon &amp; early evening shift positions available</li><li>Advancement opportunity</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Requirements: <ul><li>Minimum 2 years of outbound call center experience with a focus on appointment setting</li><li>Excellent communication and interpersonal skills</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>If you are currently a top producing Call Center Representative in your call center and are not being paid what you are worth, or lack advancement opportunity, we need to talk.Here at ProEdge Remodeling, we cultivate a team-oriented workplace focused on personal development and growth. We offer competitive compensation, including paid training, a 401(k) plan, full benefits, performance-based rewards, and bonuses.If you are looking for a long-term career where you can reach your full potential, we would like to speak with you. Please contact us today to learn more about joining our team.Pay: $16.35 - $25.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li><li>Outbound calling: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Representative In Windsor, CT

SEXTON PEST CONTROL

Sexton Pest Control is Hiring Outbound Call Center Representatives!We are hiring an outbound call center representative to set new appointments and sales. You will be tasked with cold calling customers creating leads and making sales. Maintaining a positive, empathetic, and professional attitude toward customers at all times.<ul><li>Cold Calling</li><li>Communicating with customers through various channels.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions and comments.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Comfortable using computers.</li><li>Outbound calls</li><li>Outbound sales</li></ul>Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Outbound Sales Representative

WEBDOC Medical Complex Kahuta

Job Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Overview: We are seeking a motivated and results-driven Outbound Sales Representative to join our team. The ideal candidate will be responsible for engaging potential customers through outbound calls, promoting products/services, and converting leads into successful sales while maintaining high-quality customer interactions.Key Responsibilities:<ul><li>Conduct outbound calls to prospective customers using provided lead data.</li><li>Clearly communicate product and service offerings in Urdu to generate customer interest.</li><li>Meet and exceed daily, weekly, and monthly sales targets.</li><li>Handle customer objections professionally and effectively convert leads into sales.</li><li>Accurately record customer information and sales activities in the system.</li><li>Follow company-provided scripts and adhere to organizational guidelines.</li><li>Maintain high standards of call quality, professionalism, and performance metrics.</li></ul>Requirements:<ul><li>Minimum qualification: Intermediate (or equivalent).</li><li>Prior experience in telesales or a call center environment is preferred.</li><li>Strong communication and persuasion skills in Urdu.</li><li>Basic computer literacy and data entry skills.</li><li>Ability to work in a target-driven environment.</li><li>Positive attitude, resilience, and a strong work ethic.</li></ul>Job Type: Full-timePay: Rs32,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li><li>Do you have prior call center experience? If yes, please specify the duration and campaign type.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Outbound Telesales Representative

UniTriTeam

<div><div><div><div><div>Job Title: Inbound/Outbound Phone Representative

Working Hours: Full-time EST (8AM to 5PM EST)

Position Summary

The Inbound/Outbound Phone Representative serves as the primary point of contact for patients over the phone. This role is responsible for answering incoming calls, placing outbound calls to new and existing patients, and providing accurate information regarding services, appointments, and medical marijuana certification requirements. The representative ensures patients receive a professional, compassionate, and seamless experience.

Key Responsibilities
<ul><li>Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.</li></ul>
<ul><li>Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.</li></ul>
<ul><li>Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.</li></ul>
<ul><li>Accurately document all patient interactions in the CRM or scheduling system.</li></ul>
<ul><li>Manage appointment scheduling, rescheduling, and cancellations.</li></ul>
<ul><li>Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.</li></ul>
<ul><li>Process patient payments over the phone when applicable.</li></ul>
<ul><li>Escalate complex issues or concerns to supervisors as needed.</li></ul>
<ul><li>Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.</li></ul>
<ul><li>Maintain confidentiality and adhere to HIPAA and company policies.</li></ul>

Qualifications
<ul><li>High school diploma or equivalent required; some college preferred.</li></ul>
<ul><li>1&ndash;2 years of experience in a call center, customer service, or sales role preferred.</li></ul>
<ul><li>Excellent verbal communication skills with a clear, professional phone manner.</li></ul>
<ul><li>Strong listening and problem-solving abilities.</li></ul>
<ul><li>Ability to multitask and work in a fast-paced environment.</li></ul>
<ul><li>Comfortable working with call center software, scheduling systems, and CRM platforms.</li></ul>
<ul><li>Reliable, goal-oriented, and adaptable to changing priorities.</li></ul>
<ul><li>Knowledge of HIPAA regulations and healthcare/customer service best practices is a plus.</li></ul> 
Qualities
<ul><li>High energy level and positive presence on the phone.</li></ul>
<ul><li>Excellent English with clear and concise communication.</li></ul>
<ul><li>Warm and engaging phone manner that makes patients feel comfortable.</li></ul>
<ul><li>Detail-oriented with strong note-taking and organizational skills.</li></ul>
<ul><li>Curious and proactive &ndash; asks thoughtful questions and seeks understanding.</li></ul>
<ul><li>Active listener who asks clarifying questions when needed.</li></ul>
<ul><li>Assertive yet compassionate, empathetic, and kind in interactions.</li></ul>

Performance Metrics
<ul><li>Average call handling time.</li></ul>
<ul><li>Appointment scheduling conversion rate.</li></ul>
<ul><li>Customer satisfaction score (CSAT).</li></ul>
<ul><li>Attendance and reliability.</li></ul> 
Why Join UniTriTeam

At UniTriTeam, we believe people make the difference. We support teams in the clinical

research space by providing global, remote talent that integrates seamlessly into your

workflow. You'll be part of a company that is mission-driven, people-first, and proud to

support breakthroughs in medicine. 

Perks &amp; Benefits
<ul><li>Flexible, fully remote work environment</li></ul>
<ul><li>Opportunities for professional development and growth</li></ul>
<ul><li>Collaborative and supportive company culture</li></ul></div></div></div></div></div>

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

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