outbound call center representative

SONITECH (SMC-PRIVATE) LIMITED

We are seeking a highly motivated and articulate individual to join our team as an Outbound Call Center Representative &amp; Social Media Handling for an Australian Based Company Project having an established business for around 9 years.Timings: 6am to 3pm (PST)Key Responsibilities:Outbound Calling:<ul><li>Contact potential customers from lead lists.</li><li>Explain offering services, promotions, and terms clearly and persuasively.</li><li>Handle inbound inquiries and follow-ups to maximize conversions.</li><li>Maintain accurate records of customer interactions in CRM tools.</li><li>Meet weekly/monthly sales or engagement targets.</li></ul>Social Media Handling:<ul><li>Respond to messages, comments, and inquiries on platforms like Facebook, Instagram, and WhatsApp.</li><li>Post and schedule engaging content based on marketing campaigns.</li><li>Monitor and report on engagement metrics.</li><li>Escalate complaints or sensitive issues to management appropriately.</li><li>Collaborate with the marketing team on ad creatives and promotions.</li></ul>&#9989; Required Skills &amp; Qualifications:<ul><li>Excellent verbal and written English communication skills.</li><li>Proven experience in telemarketing, customer service, or call center roles.</li><li>Knowledge of major social media platforms and basic content handling.</li><li>Strong interpersonal skills and confident phone presence.</li><li>Ability to multitask, stay organized, and handle pressure.</li><li>Familiarity with CRM tools, Meta Business Suite, and WhatsApp Business (preferred).</li></ul>Preferred Attributes:<ul><li>Previous experience in any service-based business.</li><li>Creative mindset for content ideas and customer engagement.</li></ul>What We Offer:<ul><li>Fixed salary + commission/bonuses</li><li>Medical Insurance and Provident Fund (Upon Confirmation)</li><li>Professional growth opportunities</li><li>Supportive and energetic team environment</li><li>Training and onboarding provided</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Call Center Representative

Superior Tech Solutions (Private) Limited

We are looking for a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to potential customers, promoting our products/services, and driving sales or leads. As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner. You will be the face of the company, ensuring excellent customer service and building strong relationships with new and existing clients.Key Responsibilities:<ul><li>Engage with customers to promote and sell products/services.</li><li>Identify customer needs and offer relevant solutions to meet those needs.</li><li>Maintain accurate records of customer interactions, including inquiries, complaints, or feedback.</li><li>Meet or exceed individual and team performance goals, including call volume, sales targets, and customer satisfaction.</li><li>Provide exceptional service by handling customer concerns and resolving issues efficiently.</li><li>Follow up on previous interactions, ensuring customer satisfaction and closing sales when appropriate.</li><li>Keep up to date with product knowledge, company policies, and promotional offers to ensure accurate information is provided.</li><li>Maintain a positive and professional attitude while working with diverse customers.</li><li>Participate in training sessions to stay updated on product knowledge and company procedures.</li></ul>Required Skills and Qualifications:<ul><li>High school diploma or equivalent (Associate&rsquo;s degree or higher preferred).</li><li>Experience in a US-based call center is a plus, but freshers with excellent spoken English and communication skills are encouraged to apply.</li><li>Previous experience in outbound calling, telesales, or a customer service role is a plus.</li><li>Strong verbal and written communication skills.</li><li>Goal-oriented, with a strong focus on meeting targets and achieving results.</li><li>Basic computer proficiency; CRM experience is a plus but not required.</li><li>Positive attitude, self-motivated, and a team player</li><li>Ability to handle customer inquiries professionally</li><li>Ability to handle objections and remain resilient under pressure.</li></ul>Why Join Us?<ul><li>Be part of a fast-growing, innovative company.</li><li>Supportive and collaborative work environment.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>Ongoing training to enhance your skills.</li><li>We are offering a market-competitive salary and uncapped commissions you can easily earn 50k to 100K every month</li></ul>If you&rsquo;re a driven individual with a passion for sales and customer service, Apply now and join our success story.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Representative

Vortax LLC

Are you a confident communicator with a passion for telesales and leadership? We are looking for an Outbound Sales Call Center Representative with 6 months to 1 year of experience in a call center or outbound sales environment. This is an excellent opportunity for someone who thrives on cold calling, enjoys coaching others, and wants to lead a team to success while driving performance and optimizing outbound strategies for higher conversions.Key Responsibilities:<ul><li>Lead, train, and manage a team of cold-calling agents to achieve daily and monthly performance targets</li><li>Make outbound calls to generate qualified leads and boost conversions</li><li>Coach and mentor team members on call scripts, sales techniques, and communication skills</li><li>Set, track, and report on individual and team KPIs (call volume, lead quality, conversions)</li><li>Qualify leads and either close deals directly or pass them to the sales team</li><li>Monitor team performance, provide regular feedback, and conduct performance evaluations</li><li>Ensure accurate data entry and reporting in CRM systems</li><li>Collaborate with the marketing team to refine outreach strategies and campaigns</li><li>Stay updated on company products, services, and industry trends</li></ul>Experience &amp; Requirements:<ul><li>6 months &ndash; 1 year of call center or outbound sales experience (required)</li><li>Experience in SEO campaigns or digital marketing (a plus)</li><li>Previous leadership or team management experience (preferred)</li><li>Strong outbound sales, lead generation, and campaign management background</li><li>Excellent verbal and written communication skills in English</li><li>Proficiency with CRM platforms and call tracking tools</li><li>Skilled in objection handling, closing deals, and motivating teams</li><li>Strong organizational, time management, and reporting abilities</li></ul>Core Skills &amp; Competencies:<ul><li>Cold Calling &amp; Lead Generation</li><li>Team Leadership &amp; Coaching</li><li>Outbound Sales Strategy</li><li>Lead Qualification &amp; Conversion</li><li>Communication &amp; Negotiation</li><li>CRM &amp; Sales Reporting</li><li>Goal-Oriented Execution</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: PKR 60,000 + 10% commission</li><li>Indoor, professional working environment</li><li>Growth opportunities into senior leadership roles</li></ul>Job Details:<ul><li>Location: DHA Phase 1, Lahore</li><li>Timings: 7 PM &ndash; 4 AM</li><li>Job Type: Full-time (On-site)</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Outbound Sales Specialist – Call Center

Raptor Supplies Private Limited

Job Title:Call Center Customer Service Representative &ndash; Voice Process (Australian Shift) &ndash; WFHCompany Location:Mohan Estate, New Delhi &ndash; 110044Department:Customer Support / Call Center OperationsReports To:Customer Support Manager / Team LeadAbout the CompanyRaptor Supplies is a leading e-commerce portal offering more than 750,000 high-quality MRO products and industrial supplies to SMEs, large corporations, and public-sector organizations across the UK, Ireland, Europe, the Middle East, Africa, Asia, and Australia. Our catalog includes abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling, and machining tools from over 2,400 renowned global brands.Job SummaryWe are seeking an energetic and customer-focused Call Center Customer Service Representative (Voice Process) to handle voice-based customer interactions for our Australian eCommerce and logistics operations. This work-from-home role involves managing inbound and outbound calls, resolving customer concerns, and delivering an excellent customer experience aligned with company standards.Key Responsibilities<ul><li>Handle inbound and outbound calls from Australian customers regarding orders, deliveries, returns, and shipment tracking.</li><li>Provide accurate, professional, and timely assistance to resolve customer queries and complaints.</li><li>Record all customer interactions in the CRM system and follow up to ensure complete resolution.</li><li>Collaborate with logistics, warehouse, and operations teams to resolve issues effectively.</li><li>Adhere to call scripts, compliance guidelines, and meet performance targets (AHT, FCR, and CSAT).</li><li>Escalate complex issues to supervisors and maintain proactive communication with customers.</li><li>Identify recurring issues and recommend process improvements to enhance customer satisfaction.</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or bachelor&rsquo;s degree (preferred).</li><li>0&ndash;3 years of experience in an international voice process (eCommerce or logistics experience preferred).</li><li>Excellent verbal communication skills in English with a clear, neutral, or Australian-accent-friendly tone.</li><li>Strong problem-solving skills and the ability to remain calm under pressure.</li><li>Proficiency with CRM tools, call center software, and MS Office.</li><li>Willingness to work Australian shift hours (4:30 AM &ndash; 12:30 PM IST, depending on daylight savings).</li></ul>Preferred Skills<ul><li>Experience supporting Australian or Asia-Pacific customers.</li><li>Knowledge of eCommerce platforms, order management systems, and international shipping processes.</li></ul>Job Type: Full-timePay: &#8377;400,000.00 - &#8377;500,000.00 per yearWork Location: In person

Call Center Customer Service Representative – Voice Process (Australian Shift) – WFH

Fanaan by Brighto Paints

Call Center Representative- (Bohbtian Chowk Lahore )Required for Brighto Paints Pvt.Ltd03 Positions need to fill as per below mentioned requirements. Females are encouraged to apply&middot; 01 Person must be fluent in Pashtu,Urdu &amp; English&middot; 01 Person must be fluent in Saraiki,Urdu &amp; English&middot; 01 Person must be fluent in Urdu &amp; EnglishJob ResponsibilitiesBelow are the responsibilities a Call Center Representative is expected to assume: Must have good experience of call center &amp; Languages as required above mentioned.<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li></ul>Job Qualifications and Skill Sets<ul><li>Graduate or above. </li><li>Proven experience in a call center-related role is preferred.</li><li>Familiarity with products in the paint industry is a plus.</li><li>Ability to work effectively in a target-driven environment.</li><li>Knowledge of sales techniques and customer service principles.</li><li>Ability to multitask and prioritize tasks effectively.</li><li>Willingness to learn and adapt to changing business needs.</li><li>Ability to build and maintain strong customer relationships.</li></ul>Kindly apply at provided email with subject line for Call Center Representative. mubashar.khan@brightopaints.comJob Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Female Call Center Representative

HRPSP - Your Strategic HR Partner

Join Our Team as a Customer Service Officer (Outbound Sales) &ndash; ZONG ProjectLocation: Lahore Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Outbound Sales Team for ZONG.Job Responsibilities:<ul><li>Conduct outbound sales calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Urdu and English</li><li>Experience: Call Center outbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li><li>Candidate must be currently residing in Lahore</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Customer Service Officer (Outbound Sales) – ZONG Project

Pavago

Job Title: Outbound Calling Specialist
 Position Type: Full-Time, Contract
 Working Hours: US Hours
 
About Pavago
 At Pavago, we are hiring for one of our clients who is preparing for a high-volume period of client outreach during the open enrollment season. To ensure smooth operations, they are seeking reliable and professional Outbound Calling Specialists who can manage large volumes of calls with accuracy and care. This role is not sales-driven but focuses on client data verification, ensuring that the client’s database remains accurate, complete, and ready for use. By joining this project, you will play a critical role in maintaining client relationships and supporting seamless administrative processes.
 
Responsibilities
 Client Data Verification
 <ul>
<li>Make outbound calls to confirm and update client names and addresses.</li>
<li>Ensure all data collected is accurate, complete, and entered correctly into the system.</li>
<li>Follow standardized call scripts while maintaining a natural and professional tone.</li>
</ul>
Client Support & Escalation
 <ul>
<li>Answer basic client inquiries courteously and professionally.</li>
<li>Transfer calls to the main office for more complex questions or concerns.</li>
<li>Document any issues or escalations for follow-up by the office team.</li>
</ul>
Process & Efficiency Management
 <ul>
<li>Manage daily call volumes ranging from 100–200 calls with consistency.</li>
<li>Use call center and CRM software to track call progress and record outcomes.</li>
<li>Meet or exceed daily and weekly call targets without compromising quality.</li>
</ul>
Professionalism & Compliance
 <ul>
<li>Maintain confidentiality of client information at all times.</li>
<li>Follow all provided guidelines and procedures to ensure compliance.</li>
<li>Represent the client’s brand with professionalism in every interaction.</li>
</ul>
What Makes You a Perfect Fit
 <ul>
<li>Strong spoken English with excellent clarity, tone, and grammar.</li>
<li>Highly reliable and consistent in meeting schedules and performance targets.</li>
<li>Skilled in using call center software, CRMs, and other computer-based tools.</li>
<li>Ability to stay detail-oriented, even while handling a high volume of calls.</li>
<li>Positive, patient, and professional demeanor when speaking with clients.</li>
<li>Comfortable working independently and staying productive in a remote environment.</li>
</ul>
Required Experience and Skills
 <ul>
<li>1+ year of experience in a call center, customer service, or outbound calling role.</li>
<li>Proven ability to manage high call volumes while maintaining data accuracy.</li>
<li>Familiarity with CRM systems, call center tools, or database management.</li>
<li>Strong organizational skills with the ability to prioritize effectively.</li>
<li>Reliable internet connection, computer, and headset for remote work.</li>
</ul>
What Does A Typical Day Look Like?
 As an Outbound Calling Specialist, you will begin your day by logging into the call center platform, reviewing your call list, and preparing for client outreach. The majority of your day will involve making outbound calls to verify client names and addresses, updating the system in real time as you gather information. While most interactions will be straightforward, you will occasionally transfer calls to the office if a client has questions that require additional support. Throughout the day, you will focus on maintaining accuracy, meeting daily call targets, and ensuring that every client interaction reflects professionalism and courtesy. By the end of your shift, you will have contributed directly to keeping the client database accurate, which is essential for a successful open enrollment season.
 
Interview Process
 Our interview process is designed to evaluate both communication skills and reliability:
 <ul>
<li>Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.</li>
<li>Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.</li>
<li>Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.</li>
<li>Background Checks: Conduct swift verification of your references and past employment details.</li>
</ul>
Ready To Apply?
 If you are detail-oriented, dependable, and confident in managing high call volumes, we would love to hear from you. This is a great opportunity to be part of a meaningful project where your work ensures accuracy, strengthens client relationships, and contributes directly to operational success. Apply today to join a team that values professionalism, reliability, and results.

Outbound Calling Specialist

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