outbound call center representative

Shafaq n Kami Salon

The Customer Service Representative (CSR) &ndash; Outbound Calls is responsible for making proactive outbound calls to customers to provide information, follow up on inquiries, resolve issues, promote products or services, and ensure customer satisfaction. The role requires excellent communication skills, professionalism, and the ability to meet call and quality targets.Key Responsibilities:Make outbound calls to existing or potential customers as per assigned campaignsProvide accurate information about products, services, or account detailsFollow up on customer inquiries, complaints, or pending requestsPromote offers, upgrades, or services when applicableMaintain a high level of customer satisfaction and professionalism on every callAccurately document call details and outcomes in the systemMeet or exceed daily/weekly call volume and performance targetsAdhere to company policies, scripts, and compliance standardsRequired Skills &amp; Qualifications:Intermediate with 3-4 years must (Bachelor&rsquo;s degree preferred)Previous experience in outbound calling, customer service or call center roles is an advantageExcellent verbal communication and listening skillsStrong problem solving and customer handling abilitiesGoal oriented with the ability to handle rejection professionallyPreferred Attributes:Experience in sales, telemarketing, or customer retentionAbility to multitask and work in a fast-paced environmentPositive attitude and strong work ethicJob Type: Full-timePay: Rs30,000.00 - Rs90,000.00 per monthWork Location: In person

Female Call Center Agents (Outbound calls)

Collect N Donate

We are looking for a motivated and confident Customer Service Representative (CSR) to join our team in Lahore. The ideal candidate will handle both inbound and outbound calls, assist customers, and provide accurate information about our products and services.Responsibilities:<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Make outbound calls to customers as required</li><li>Respond to customer inquiries and resolve issues in a timely manner</li><li>Maintain accurate records of calls and customer information</li><li>Follow company policies and call scripts</li><li>Provide excellent customer service at all times</li></ul>Requirements:<ul><li>Good communication skills (English and/or Urdu)</li><li>Ability to handle customers politely and confidently</li><li>Basic computer knowledge</li><li>Prior call center experience is a plus (but not mandatory)</li><li>Ability to work in a team and meet targets</li></ul>Job Type: Full-time Location: LahoreInterested candidates are encouraged to apply.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per month

Customer Service Representative (Inbound & Outbound Calls)

Mosaic Pharmacy Service

<div>Description:

Patient Enrollment Representative (Outbound Call Center)
Company Profile
Medicines are powerful &mdash; they can prevent and heal disease, but they can also be costly, ineffective or even harmful if not prescribed and taken correctly. The team at Mosaic Pharmacy Service is helping people get more from their medicines&trade;.
Mosaic Pharmacy Service provides comprehensive pharmacy care to medically complex and vulnerable seniors. We provide a patient-focused, pharmacist-driven care model in collaboration with health systems, assisted living facilities and health plans. Our goal is to help our patients feel better about the medications they take every day by simplifying medication regimens, improving adherence, and driving positive outcomes. Mosaic is looking for caring, motivated, and creative individuals to join our team for an innovative new career opportunity.
Job Overview
As a Patient Enrollment Representative, you are a great communicator who is energized, empathetic, and ready to serve at the frontline of helping seniors and their caregivers. In this role, you&rsquo;ll interact by phone with prospective patients who are interested in learning more about Mosaic and how to enroll. You will be responsible for clearly communicating the value of our service to patients who may ask general questions, request specific information, or need assistance with issues.
This role requires strong communication and listening skills that demonstrate compassion and empathy. This is a chance to join a highly motivated team that makes a difference in the lives of people every day
Job Duties:<ul><li>
Make an average of 120 outbound calls per day to prospective patients using call center technology to educate, inform, and answer questions about available services; enroll patients in the program and schedule an onboarding call with a pharmacy technician.</li><li>
Clearly and compellingly communicate on behalf of Mosaic Pharmacy Service using an approved script provided by the organization.</li><li>
Guide prospective members through the enrollment process, ensuring they understand the commitment and steps to becoming a Mosaic patient.</li><li>
Maintain a positive, professional, and enthusiastic tone on every call.</li><li>
Consistently meet departmental performance metrics (e.g., outbound calls, average appointments scheduled per day, schedule adherence, quality targets, etc.).</li><li>
Escalate patient complaints or concerns promptly to the appropriate supervisor.</li><li>
Appropriately track and record patient interactions/outcomes, and schedule enrollment appointments in Mosaic&rsquo;s technology systems, ensuring accurate documentation.</li><li>
Accept and respond to inbound calls from prospective or current patients, addressing inquiries and completing calls according to procedure.</li><li>
Make follow-up calls as needed to reschedule patients, confirm appointments, and ensure completion of onboarding steps.</li><li>
Demonstrate a strong understanding of Mosaic&rsquo;s offerings to maintain effective, informative conversations with patients.</li><li>
Show discretion and empathy when working with sensitive or confidential patient information.</li><li>
Apply excellent written, verbal, and interpersonal communication skills to deliver accurate information, manage challenging conversations, and uphold Mosaic&rsquo;s standards of professionalism.</li><li>
Use multiple communication channels including sending digital messages to support patient onboarding and ensure timely completion of the enrollment process.</li><li>
Adhere to all required scripting, processes, and protocols.</li><li>
Collaborate with providers (doctors&rsquo; offices) to review the status of patient onboarding and support a smooth transition into Mosaic&rsquo;s services.</li><li>
Always observe all patient confidentiality laws and organizational guidelines.</li></ul>
Benefits<ul><li>
Annual accrual 160 hours of Paid Time Off</li><li>
401(k) Plan with employer matching contribution</li><li>
Health, dental, vision insurance</li><li>
Health savings account (HSA)</li><li>
Life insurance</li><li>
Quarterly incentive program</li></ul>
We strongly encourage candidates from all backgrounds and every walk of life to apply. We are committed to creating an inclusive and diverse workforce. Every person on our team brings their own unique perspective and it&rsquo;s what makes our products better and our work more rewarding. We&rsquo;re eager to support you so that you can do work you&rsquo;re proud of
Requirements:

Education<ul><li>
High School Diploma, GED, or equivalent is required</li></ul>
Experience<ul><li>
At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required</li><li>
Prior experience with CRM systems, data entry skills, enrollment communications, quickly learning online management software platforms while multi-tasking on calls strongly preferred</li></ul>
Additional Matters<ul><li>
This is a full-time position.</li><li>
Employee will work remotely from home</li><li>
Days worked at are Monday through Friday; 40 hours worked per week with shifts between the hours of 9:00 am and 6:30 pm Eastern time and Saturday 10:00 am-2:00 pm. Schedule assigned upon hire.</li><li>
Bilingual/English+Spanish fluency is a plus.</li></ul>
Work from home requirements:<ul><li>
Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at your home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset etc.). All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. If you experience performance or technology issues, and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support.</li><li>
Employee will be required to sign acknowledgement of these job requirements.</li></ul></div>

Patient Enrollment Representative (Outbound Call Center)

Dispatch Cell Services Inc

Location: On-Site (Office-Based) Positions Available: 3 Industry: AI Education / Online Training Employment Type: Full-TimeAbout the RoleWe are hiring 3 on-site outbound callers/appointment setters for a USA-based AI education business. This role involves making outbound calls, qualifying prospects, and booking high-quality appointments with individuals who have a genuine interest and need for AI training services.Compensation<ul><li>Fixed base salary</li><li>Commission on qualified appointments that show up</li><li>Performance-based incentives and growth opportunities</li></ul>Key Responsibilities<ul><li>Make outbound calls using office systems</li><li>Communicate clearly and confidently with USA-based prospects</li><li>Qualify interest and need effectively</li><li>Schedule and confirm appointments in the CRM</li><li>Meet call and booking targets</li></ul>Requirements✅ Excellent English speaking and listening skills ✅ Previous experience in outbound calling or appointment setting ✅ Professional phone presence and objection-handling ability ✅ Ability to work on-site and follow scripts ✅ Reliable, punctual, and goal-orientedPreferred<ul><li>Sales, education, or SaaS experience</li><li>CRM and dialer familiarity</li><li>Basic AI or tech knowledge (training provided)</li></ul>How to ApplyInterested candidates must submit:<ul><li>Updated resume</li><li>Voice sample (short introduction or mock sales call)</li></ul>Applications without a voice sample will not be considered.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Outbound Sales Caller / Appointment Setter (On-Site – USA-Based Campaign)

Star Trans Transforming Technology

As a Solar Cold Caller, you are the frontline of our sales engine. Your primary role is to initiate contact with prospective customers via outbound calls, qualify their interest in solar energy, and schedule appointments for our expert Solar Consultants. This role is perfect for a resilient, communicative, and goal-oriented individual who thrives on turning conversations into opportunities.Key Responsibilities&middot; Outbound Prospecting: Make a high volume of outbound calls to leads from provided lists, marketing campaigns, and targeted demographics.&middot; Engagement &amp; Qualification: Quickly engage homeowners, introduce the value proposition of solar energy, and assess their eligibility and interest using a structured qualification script.&middot; Lead Nurturing: Build rapport, overcome initial objections, and educate potential customers on the financial and environmental benefits of solar.&middot; Appointment Setting: Schedule high-quality, confirmed appointments for our outside sales team, ensuring all lead details are accurately captured.&middot; CRM Management: Diligently log all call activities, customer information, notes, and outcomes in our Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot).&middot; Target Achievement: Consistently meet or exceed daily and weekly metrics for calls, contacts, qualified leads, and scheduled appointments.&middot; Team Collaboration: Participate in regular training sessions and team meetings to share insights, refine scripts, and improve overall strategy.Full Time Job from 4:00 pm - 1:00 am including breaksBasic Salary 15KKpis 1.5KTransportation allowances 1.5KCommission 25$ as per each deal.Days off Saturday &amp; SundayPart Time job allowed only for femalesSend me your Voice note introducing yourself and your experience in Telesales / Telemarketer / Cold calls, via WhatsApp01283825274Job Types: Full-time, Part-timePay: From E&pound;15,000.00 per monthAbility to commute/relocate:<ul><li>Nasr City: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Telesales : 1 year (Preferred)</li></ul>Language:<ul><li>English B2 // C1 (Preferred)</li></ul>

Outbound Telemarketer

We are seeking a dedicated and customer-focused Inbound Customer Service Agent to handle incoming calls, emails or chats from customers. The role involves addressing inquiries, resolving issues and delivering a positive customer experience while meeting quality and performance standards.Key ResponsibilitiesHandle inbound customer interactions via phone, email or chatRespond to customer inquiries regarding products, services, billing or accountsResolve customer complaints and issues efficiently and professionallyFollow company policies, procedures and call quality guidelinesEscalate complex issues to the appropriate department when requiredMaintain a high level of customer satisfaction and service qualityRequired Skills &amp; QualificationsIntermediate with 3-4 years Mustotherwise Bachelors will be consideredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesCustomer-focused attitude with patience and empathyBasic computer skills and ability to navigate multiple systemsAbility to work in shifts, including weekends or holidays (if required)Preferred QualificationsPrior experience in inbound customer service or call center environmentMultilingual skills (optional, based on role requirements)Key CompetenciesProfessional phone etiquetteTime management and multitaskingAttention to detailTeam player with a positive attitudeJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Female Call Center Agents (Inbound calls)

Live Support Ltd

Company: Live SupportLocation: Siddiq Trade Center, Gulberg, LahoreJob Type: Full-time (On-site)Shift: Night ShiftAbout the RoleLive Support is a global Business Process Outsourcing (BPO) company providing high-quality customer support services to international clients. We are hiring Customer Support Representatives (CSR) for inbound support campaigns, handling customers from the United States through calls, live chat, and email.Key Responsibilities<ul><li>Handle inbound customer inquiries via phone calls, live chat, and email</li><li>Communicate confidently with US customers using a clear American accent</li><li>Resolve customer issues related to accounts, orders, and basic technical concerns</li><li>Accurately troubleshoot problems and provide timely solutions</li><li>Create, update, and manage helpdesk tickets</li><li>Maintain service quality standards and high customer satisfaction levels</li><li>Follow company SOPs and performance benchmarks</li></ul>Job Requirements<ul><li>Minimum 1 year of customer support experience (mandatory)</li><li>Excellent English communication skills with an American accent</li><li>Typing speed of 40 WPM or above</li><li>Basic technical knowledge and willingness to learn new systems</li><li>Prior e-commerce or international call center experience is a plus</li><li>Strong problem-solving and customer-handling skills</li><li>Ability to work night shifts consistently</li></ul>Qualifications &amp; Skills<ul><li>Fast learner with adaptability in a high-pressure environment</li><li>Professional attitude with strong performance focus</li><li>Reliable, punctual, and team-oriented</li><li>Goal-driven mindset with interest in career growth</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience and performance</li><li>Monthly Salary Range: PKR 80,000 &ndash; 100,000</li><li>Performance-based growth opportunities</li><li>Professional work environment</li></ul>Education<ul><li>Intermediate or above (preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Siddiq Trade Center, Gulberg, Lahore</li><li>Candidates must be able to commute</li></ul>How to ApplyInterested candidates may send their resume along with a short cover letter to:zishaan.khaan00@gmail.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

CSR – Inbound Calls (Night Shift | American Accent)

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