outreach assistant

Warren County Public Library

Position Title: Outreach Services Associate - DeliveryPrimary Locations: Bob Kirby Branch Library (175 Iron Skillet Ct, BG, KY) and Buchanon Park Branch (9222 Nashville Rd. BG, KY) &ndash; other locations/branches as needed for events and programs (Lisa Rice, Smiths Grove, or Satellite libraries)Reports To: Outreach Services Branch ManagerFLSA Status: Non-ExemptEmployment Type: Part-TimeStarting Compensation: $13/hourWork Schedule: 21-25 hours/week &ndash; would include evenings and weekends as needed (schedule to be determined by need)Position SummaryThe part-time Outreach Service Associate should be a team-oriented, community-minded individual who is enthusiastic about public service, accessibility, and lifelong learning. This individual cares about the values of WCPL and the story we are building through quality and equitable outreach, service, and programming to patrons of all backgrounds. This individual displays strong emotional and interpersonal intelligence and enjoys working with people and providing exemplary customer service. This individual is comfortable serving and advocating for patrons of all ages, backgrounds, and abilities with dignity, respect, and nonjudgement. This individual demonstrates an ability to be flexible and open minded about the needs and goals of WCPL and displays excitement about opportunities to try and learn new things.Essential Duties and Responsibilities<ul><li>Safely operating large vehicles for community outreach programs and events</li><li>Selecting and pre-packing bags of books and library items checked out to delivery patrons including classrooms and daycares.</li><li>Delivering bags of library items to various locations in Warren County.</li><li>Providing engaging storytimes for daycares and preschools.</li><li>Support Outreach programming such as character visits, storytimes, library field trips, resource talks, and resource tables.</li><li>Support the Teen Advisory Board program with other programmers.</li><li>Support the library&rsquo;s Early Childhood Council partnership by assisting with First Three initiatives and the 1000 Books before Kindergarten program</li><li>Support the other programming team members with their programs and events as needed.</li><li>Provide support for large library events such as: Read Across America, Santa Visits, Makers &amp; Farmers Markets, SOKY Center/The Capitol events, Summer Reading, and Winter Reading.</li><li>Provide storytime coverage as needed, including at private satellite locations.</li><li>Assist patrons in the use and discovery of all library resources.</li><li>Processing library materials, shelving items, and helping keep the space organized</li><li>Performing clerical tasks as needed.</li><li>Assisting with other library duties as assigned.</li></ul>QualificationsEducation and Experience (one or more of the following):<ul><li>Experience working in a customer service capacity.</li><li>Experience working in a library, school, non-profit, or other public service organization or other related field.</li><li>Experience driving a large vehicle and providing an outreach service to the public.</li><li>Experience leading/facilitating a program or educational class.</li><li>Bachelor&rsquo;s or Associate&rsquo;s degree in an applicable/related field.</li><li>High School Diploma or equivalent.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Able to use a computer comfortably and confidently and able to learn new computer programs such as our Integrated Library System.</li><li>Strong organizational and communication skills and proven ability to problem solve independently.</li><li>Exceptional customer service skills.</li><li>Ability to be socially confident and energetic in large groups of people.</li><li>Strong emotional and interpersonal intelligence.</li><li>Ability to be self-aware, conscientious, and professional when working with our community and staff.</li><li>Knowledge of best practices in public service and customer service.</li><li>Cultural competence skills.</li><li>Able to pivot to serve the needs of WCPL, willing to step in and support programming, outreach, and other service areas of the library when needed.</li><li>Able to communicate effectively and respectfully with others, orally and in writing, including through email.</li><li>Able to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups, and to serve the public courteously.</li><li>Must be able to lift and carry bags of books or boxes weighing up to 50 pounds.</li><li>Must be available to work evenings and weekends.</li><li>Must be able to drive a car, hold a valid driver&rsquo;s license, and willing to drive large vehicles.</li></ul>Benefits<ul><li>Paid Holidays</li><li>Paid Time Off</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.Job Type: Part-timeBase Pay: From $13.00 per hourBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>This position will be mainly splitting time between Bob Kirby Branch Library and Buchanon Park Branch. Is this something you're interested in?</li><li>This position's starting pay is $13/hour. Is this something you're interested in?</li><li>Please list computer software programs with which you are familiar with:</li><li>Please list relative work experience, certifications, seminars, special achievements, or skills:</li><li>This is a part-time role - what days and hours are you available?</li><li>Have you been employed by or applied for employment with WCPL in the past? If so, when?</li></ul>Work Location: In person

Part-Time Outreach Services Associate

Teamficient

Recruitment Coordinator (Workforce Assistant)Company: TeamFicientLocation: RemoteEmployment Type: Full-TimeSalary Range: TBDWork Schedule:<ul><li>Time Range: Between 7 AM and 7 PM CST</li><li>Working Hours: 9 hours per day (8 working hours + 1-hour break)</li><li>Days Off: TBD (2 days per week)</li></ul>Why Join Us?At TeamFicient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.<ul><li>Work Without Borders: Collaborate daily with experts from around the world. You&rsquo;ll gain international exposure and experience that goes far beyond your local market.</li><li>Built for Remote: Our setup isn't a &quot;work from home&quot; experiment; it&rsquo;s a fully remote culture designed for autonomy, flexibility, and trust.</li><li>Diverse Perspectives: You&rsquo;ll be part of a multicultural team where different backgrounds are our greatest strength.</li><li>Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.</li></ul>About the RoleWe are seeking a proactive and organized Recruitment Coordinator to support talent acquisition efforts across multiple locations and workforce needs.This is not a passive recruiting role. The ideal candidate is someone who takes initiative, builds talent pipelines, maintains momentum throughout the hiring process, and helps ensure workforce stability through consistent sourcing and candidate engagement.Core ResponsibilitiesTalent Sourcing &amp; Pipeline Development<ul><li>Source qualified candidates for a variety of positions across multiple locations and markets</li><li>Build, maintain, and nurture active talent pipelines for current and future hiring needs</li><li>Conduct proactive outreach to potential candidates through multiple sourcing channels</li><li>Develop sourcing strategies to support workforce demands and reduce vacancy risks</li></ul>Candidate Screening &amp; Coordination<ul><li>Conduct initial candidate screening conversations and qualification assessments</li><li>Review resumes and identify candidates who align with role requirements</li><li>Coordinate interviews and manage candidate progression throughout the hiring process</li><li>Maintain consistent communication with candidates to ensure a positive candidate experience</li></ul>Recruitment Operations<ul><li>Track recruiting activity, candidate status updates, and hiring metrics</li><li>Maintain accurate candidate records within ATS, CRM, and recruitment systems</li><li>Support onboarding documentation and pre-employment compliance requirements</li><li>Manage multiple open positions simultaneously while maintaining quality and responsiveness</li></ul>Stakeholder Communication<ul><li>Collaborate with hiring managers and internal teams regarding workforce needs and hiring priorities</li><li>Provide regular recruitment updates and pipeline reports to leadership</li><li>Assist in workforce planning efforts by identifying talent availability and hiring trends</li><li>Ensure timely communication and coordination throughout the recruitment lifecycle</li></ul>Candidate QualificationsMust-Haves<ul><li>2&ndash;3+ years of recruiting, sourcing, talent acquisition, or workforce development experience</li><li>Strong candidate sourcing and pipeline management skills</li><li>Experience using ATS, CRM, or recruitment databases</li><li>Excellent organizational skills with strong attention to detail</li><li>Strong verbal and written English communication skills</li><li>Ability to work independently and maintain accountability in a performance-driven environment</li><li>Ability to manage multiple openings and competing priorities simultaneously</li></ul>Good to Haves<ul><li>Experience recruiting across multiple states, regions, or markets</li><li>Background in contract staffing, workforce management, or high-volume recruitment</li><li>Familiarity with compliance-driven, government-related, or regulated hiring environments</li><li>Experience supporting onboarding and workforce retention initiatives</li></ul>Job Type: Full-timeWork Location: Remote

Recruitment Coordinator (Workforce Assistant)

Dallas Stars

<div><div>JOB SUMMARY: This temporary position operates all season long, providing the right candidate an opportunity for hands-on experience assisting with the Dallas Stars outreach efforts in the community, with a focus on fundraising and donations efforts, event planning, and our programming. This position is eligible for partial remote work with supervisor approval.
 
 
ESSENTIAL FUNCTIONS:</div><ul><li>
Attend and execute various Foundation duties at a majority of Stars home games</li><li>
Attend and work various duties at Foundation events (including Casino Night and Hall of Fame Gala)</li><li>
Assist with League wide and club specific Recognition Nights (Hockey Fights Cancer, Military Appreciation, Hockey for All, etc.)</li><li>
Craft recap presentations for potential and current partnerships</li><li>
Assist in organizing various projects and programs</li><li>
Season long tracking of community impact numbers</li><li>
Administrative responsibilities as needed</li></ul><div> 

JOB QUALIFICATIONS:</div><ul><li>
Strong desire to give back to the community</li><li>
Excellent customer service, communication, and interpersonal skills</li><li>
Nonprofit or volunteer experience a plus</li><li>
Appropriate time management skills</li><li>
Strong written, verbal, and presentation skills</li><li>
Ability to effectively use Microsoft Word, Power Point &amp; Excel</li><li>
Ability to work flexible hours</li></ul><div> 

WHAT YOU WILL LEARN:</div><ul><li>
Gain valuable experience in project and event management</li><li>
Develop skills in non-profit outreach and fundraising</li><li>
Operate and manage various donation platforms and CRM software</li><li>
Networking with donors, volunteers, and community partners</li></ul><div> 
Physical Demands and Working Environment: 
While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to both office and arena environments, with noise levels ranging from moderate to quite loud. 
 
<ul><li>This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.</li></ul></div><div> 
DSE Hockey Club, LP is an Equal Opportunity Employer</div></div>

Foundation Assistant - Dallas Stars Hockey Club

Restore Health & Pain Treatment Group

Job SummaryRestore Health &amp; Pain Treatment Group is seeking a compassionate, organized, and motivated Chronic Care Coordinator/Medical Assistant to join our growing team. This position combines traditional Medical Assistant responsibilities with Chronic Care Management (CCM) services to support patients with chronic health conditions and improve overall patient outcomes.The ideal candidate will be a strong communicator who enjoys building relationships with patients, coordinating care, and working closely with providers in a fast-paced healthcare environment.Essential Responsibilities<ul><li>Coordinate Chronic Care Management (CCM) services for eligible patients.</li><li>Conduct monthly patient outreach and follow-up calls.</li><li>Assist patients with care plans, referrals, and coordination of services.</li><li>Educate patients on chronic disease management and treatment plans.</li><li>Room patients, obtain vital signs, and update medical histories.</li><li>Process patient triage messages.</li><li>Schedule appointments, referrals, laboratory testing, and imaging services.</li><li>Maintain accurate documentation in the electronic medical record (EMR).</li><li>Support quality initiatives and patient care goals.</li></ul>Qualifications<ul><li>Current Washington State Medical Assistant-Certified (MA-C) credential required.</li><li>Previous Medical Assistant experience preferred.</li><li>Experience with Chronic Care Management (CCM), care coordination, or patient outreach preferred.</li><li>Strong communication, organizational, and multitasking skills.</li><li>Experience with eClinicalWorks (eCW) or other EMR systems preferred.</li><li>Ability to work independently and as part of a collaborative healthcare team.</li><li>Willing to travel to Spokane as needed</li></ul>Benefits<ul><li>Competitive compensation</li><li>Opportunities for professional growth and development</li><li>Supportive team-oriented environment</li><li>Meaningful work helping patients improve their health and quality of life</li><li>Work-Life Balance with a 4 Day Work Week, No Evenings or Weekends</li><li>Medical, Dental, Vision Benefits</li><li>Options for Life, Accident, Hospital, Cancer, Short-Term Disability, and Critical Illness Coverage.</li><li>401(k) Matching after one year</li><li>PTO</li><li>Paid Holidays</li></ul>Join our team and make a difference by helping patients navigate their healthcare journey while providing exceptional clinical support.Pay: From $23.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Chronic Care Coordinator / Medical Assistant

United Counseling Service of Bennington County

<div>The Community Outreach and Engagement Worker is responsible for providing community outreach, engagement, and retention support services to individuals experiencing substance use disorders. The position supports and strengthens implementation of community referral pathways to increase treatment engagement, retention, and recovery outcomes.
This position is designed to support underserved and high-risk populations with lower interaction with Vermont&rsquo;s system of care, including individuals involved in the criminal justice system, individuals experiencing homelessness, and persons with co-occurring disorders. The Community Outreach and Engagement Worker will report to Assistant Director of Outpatient Services. The Community Outreach Worker will work collaboratively with UCS&rsquo;s SUD Case Manager, Same Day Access Teams, UCS Emergency Services, and other members of the Outpatient program. The Community Outreach Worker will at a minimum attend local, regional, and state partner stakeholder meetings; scheduled and organize community partner and stakeholder meetings, represent UCS for the purpose of raising awareness both directly and indirectly of services available to individuals with substance use disorders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Outreach and Community Engagement<ul><li>
Conduct outreach activities in community settings including shelters, police barracks, social service agencies, recovery centers, healthcare settings, and other community locations.</li><li>
Develop and maintain collaborative referral relationships with community organizations and service providers.</li><li>
Engage prospective clients and assist individuals and families in accessing treatment and recovery supports.</li><li>
Identify and reduce barriers to treatment engagement and continuity of care.</li><li>
Provide assertive outreach to individuals who miss appointments or disengage from services.</li><li>
Support successful transitions between levels of care and recovery support services.</li></ul>
Client Engagement and Care Coordination<ul><li>
Provide outreach, engagement, and support services to individuals seeking or in need of SUD treatment and recovery services.</li><li>
Interest/proficiency in working with individuals recently released from incarceration, individuals experiencing homelessness, and other marginalized populations.</li><li>
Educate clients on available treatment and recovery options, including Medication Assisted Treatment (MAT), outpatient treatment, inpatient treatment, peer recovery supports, and harm reduction services.</li><li>
Utilize motivational interviewing and trauma-informed approaches to engage clients in a respectful, culturally responsive, and nonjudgmental manner.</li><li>
Assist clients with accessing services including primary care, mental health treatment, social services, insurance resources, housing supports, transportation, employment services, community supports and residential treatment programs.</li><li>
Coordinate referrals and facilitate timely access to treatment and follow-up care with internal teams and community providers.</li><li>
Maintain ongoing communication with clients through phone, text, email, or in-person contact to encourage engagement in treatment and reduce barriers to care.</li><li>
Coordinate with clinicians, case managers, probation/parole staff, hospitals, recovery coaches, and other providers.</li><li>
Support client engagement in treatment planning and recovery goals.</li><li>
Provide advocacy and recovery-oriented support services.</li></ul>
Documentation and Record Keeping<ul><li>
Complete documentation in a timely, accurate, and professional manner in accordance with agency standards.</li><li>
Utilize electronic health record systems, including My Avatar, for client documentation and reporting requirements.</li><li>
Maintain program data and assist with collecting and reporting required program metrics and outcomes.</li><li>
Maintain confidentiality of all client, agency, and program information in accordance with HIPAA and agency policies.</li><li>
Assist with maintaining and updating community resource directories and public-facing program information as assigned.</li><li>
Maintain timely and accurate documentation in accordance with agency, HIPAA, and 42 CFR Part 2 requirements.</li><li>
Collect and report program outcome data including outreach contacts, engagement efforts, retention activities, and contingency management participation.</li><li>
Assist with quarterly grant reporting and performance measure tracking.</li></ul>
Team Participation and Administrative Responsibilities<ul><li>
Participate in staff meetings, supervision, training, and interdisciplinary care coordination activities.</li><li>
Collaborate with internal teams and external providers to improve continuity of care and client outcomes.</li></ul>
Support agency access and intake functions as requested.<ul><li>
Participate in professional development activities and maintain knowledge of current best practices in substance use disorder treatment and recovery services.</li></ul>
Perform other duties as assigned.
QUALIFICATIONS / EDUCATION / EXPERIENCE:
COMPUTER SKILLS (1):
Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Additionally, proficiency is required with day-to-day information entry and retrieval in the Agency&rsquo;s electronic medical record system, employee electronic expense tracking system, and electronic payroll self-entry system.
LANGUAGE SKILLS (2):
Ability to communicate effectively in both verbal and written formats with clients, staff, community partners, and stakeholders. Ability to respond to common inquiries, concerns, or complaints from clients, regulatory agencies, and members of the public. Ability to prepare clinical documentation, reports, and professional communications related to complex or sensitive topics.
EDUCATION and/or EXPERIENCE (3):<ul><li>
Minimum of Associate degree in Human Services, Social Work, Psychology, Health Sciences with background in substance use disorders.</li><li>
Valid driver&rsquo;s license and auto insurance.</li></ul></div>

Community Outreach Worker

Evergreen Nephrology

<div>Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen's clinical supervision, the Care Coordinator conducts patient outreach, creates, maintains, and reinforces established care plans, supports documentation compliance, and coordinates communication between patients, providers, and healthcare partners.

This role is outreach-driven and operationally focused, requiring strong organization, patient communication skills, and the ability to manage a high-volume patient panel. Experience supporting nephrology or CKD patient populations is strongly preferred.

The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate.

While this position is fully remote, you must be able to work 8:00am &ndash; 5:00pm in the central time zone.

Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:
<ul>
<li>Patient Enrollment &amp; Eligibility
<ul><li>Support CCM patient enrollment and onboarding activities.</li>
<li>Verify eligibility based on Evergreen and payer program guidelines.</li>
<li>Ensure patient consent documentation is completed prior to outreach.</li>
<li>Proactively maintain patient engagement regularly.</li>
<li>Identify inactive or non-engaged patients and escalate appropriately.</li>
</ul></li><li>Patient Outreach &amp; Engagement
<ul><li>Conduct text &amp; telephonic outreach to enrolled CCM patients weekly.</li>
<li>Achieve required engagement time standards aligned with Medicare CCM billing requirements.</li>
<li>Support achievement of required engagement time for billing compliance.</li>
<li>Reinforce provider-directed care plans during patient interactions.</li>
<li>Identify barriers to adherence including medication access, transportation, or social needs.</li>
</ul></li><li>Expected activities include:
<ul><li>High-volume outbound patient calling and texting.</li>
<li>Follow-up outreach attempts.</li>
</ul></li><li>Documentation &amp; Billing Compliance
<ul><li>Document patient interactions accurately within the CCM patient management platform and EHR systems.</li>
<li>Track engagement time consistent with Medicare CCM billing requirements.</li>
<li>Maintain audit-ready documentation standards.</li>
<li>Ensure HIPAA and PHI compliance.</li>
</ul></li><li>Patient Care Coordination &amp; Clinical Workflow
<ul><li>Facilitate patient access to their referring provider and clinical staff.</li>
<li>Support care transitions following hospitalizations or ED visits.</li>
<li>Coordinate referrals and follow-up appointments.</li>
<li>Escalate symptom concerns or medication issues to licensed clinical staff.</li>
</ul></li><li>Preferred experience includes:
<ul><li>Chronic kidney disease patient populations.</li>
<li>Dialysis patient coordination.</li>
<li>Medication adherence monitoring.</li>
<li>Kidney transplant or specialty referrals.</li>
</ul></li><li>Technology &amp; Communication
<ul><li>Utilize CCM platform and EHR systems daily.</li>
<li>Manage patient messaging workflows.</li>
<li>Collaborate with remote clinical and operational teams.</li>
</ul>
</li></ul>Required Qualifications
<ul>
<li>Certified Medical Assistant</li>
<li>1&ndash;3 years healthcare experience</li>
<li>Chronic disease or nephrology experience is preferred.</li>
<li>Strong clinical assessment, communication, and documentation skills.</li>
<li>Comfortable working in two systems (EHR + CCM platform) simultaneously.</li>
<li>Ability to manage a structured, metric-driven workflow with reliability.</li>
<li>Intermediate skills with MS Office Suite of products including Outlook and Teams</li>
<li>Able to work effectively in a primarily remote environment:
<ul><li>Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended</li>
<li>Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role</li>
<li>Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li>
</ul>
</li></ul>Preferred Qualifications
<ul>
<li>Experience in chronic disease management</li>
<li>Prior work in virtual care, remote nursing, or telehealth programs.</li>
<li>Familiarity with CCM regulatory requirements.</li>
<li>Strong patient education and motivational interviewing skills.</li>
</ul>
Compensation

The pay range for this role is $45,000 to $52,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.

This role is also eligible for a bonus.

Benefits
Evergreen Nephrology's total rewards program is designed to support you in and outside of work. You can expect:
<ul>
<li>Paid time off starting at 4 weeks for full-time employees</li>
<li>12 paid holidays per year</li>
<li>Medical, dental, vision and life insurance, including an HSA with employer match</li>
<li>Reimbursement for continuing medical education for eligible roles</li>
<li>A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure</li>
<li>Paid parental leave</li>
<li>A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology</li></ul> 


Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws. 


If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.</div>

Care Coordinator, MA - CST

Universal Healthcare MSO

<div>Description:

Employment Details:
Location: Bakersfield, CA. (Onsite)
Classification: Full-Time
This position is non-exempt and will be paid on an hourly basis.
Schedule: Monday-Friday 8am-5pm
Benefits:<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>Floating Holiday</li><li>Simple IRA Plan with a 3% Employer Contribution</li><li>Employer Paid Life Insurance</li><li>Employee Assistance Program</li></ul>
Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $19.34 and $24.17. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.
Position Summary:
The Case Management Assistant (CMA) provides administrative and care coordination support to the Population Health Management (PHM) team, including Nurse Case Managers and Social Services staff. The CMA assists by conducting outreach, gathering and organizing information, coordinating appointments and referrals, documenting activities, and helping to address routine member needs. This role is member-focused, ensuring individuals receive timely communication, follow-up, and access to services and resources. The CMA supports member engagement activities such as wellness calls, enrollment outreach, and care gap closure, helping to improve the overall member experience and promote better health outcomes. The CMA requires strong interpersonal and organizational skills to communicate effectively with members, assist with referrals, and help coordinate services among providers, community resources, and internal care teams. The CMA also supports the Interdisciplinary Care Team (ICT) activities by gathering information, preparing documentation, and relaying member needs to the case management team.
Requirements:

Job Duties and Responsibilities:<ul><li>Work collaboratively with Nurse Case Managers and Social Services staff on care coordination, member follow-up, communication with agencies.</li><li>Support PHM outreach activities by conducting calls for program enrollment, Health Risk Assessment (HRA) completion and other relevant questionnaires, wellness checks, and quality initiatives to help close care gaps.</li><li>Contact members at regular intervals per their acuity level and care plan needs.</li><li>Document all outreach, coordination activities, and member interactions in the case management system (CM System) accurately and in a timely manner, in alignment with program protocols.</li><li>Support members experiencing transitions of care by assisting case managers with coordination of post-discharge needs, follow-up appointments, and transportation.</li><li>Gather clinical information and assist with coordinating services such as home health care, prescriptions, durable medical equipment (DME), and social service referrals.</li><li>Prepare and send member correspondence, as directed by case managers or in alignment with case management protocols.</li><li>Report and escalate member concerns, variances, or changes in condition to the appropriate care team members to ensure timely intervention and coordinated follow-up.</li><li>Assist members with appointment scheduling, transportation, referral coordination, and other care coordination needs.</li><li>Gather clinical information from outside sources such as PCPs, specialists, hospitals, SNFs, and electronic health records, and upload them into the case management system.</li><li>Verify member eligibility, demographics, and benefits; confirm provider assignments to ensure authorizations are linked appropriately.</li><li>Support closed-loop referrals to community supports, housing, and social service agencies, with follow-up to confirm services were delivered.</li><li>Participate in ICT meetings by gathering and presenting information and communicating member needs and preferences to the care team.</li><li>May be assigned to manage a caseload of low-acuity PHM members, under the supervision of Nurse Case Managers or Social Services staff.</li><li>Serve as an associate and resource to members, providers, staff, and external customers regarding policies, benefits, and care coordination.</li><li>Provide administrative support, including answering phones, assisting with correspondence, filing, scanning, and maintaining department data systems.</li><li>Receive and route incoming faxes, medical records, and other documentation to the appropriate case management staff.</li><li>Track and log outreach attempts and results in the case management system to support reporting and follow-up.</li><li>Conduct outreach to members to verify needs are being met and services delivered.</li><li>May be assigned to conduct in-person meetings with members during clinic visits.</li><li>Assist with training and orientation of new staff, as requested.</li><li>Assist case management team with oral interpretation, as applicable.</li><li>Attend mandatory staff and departmental meetings.</li><li>Perform other duties as assigned.</li></ul>
Qualifications:<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years of experience in a healthcare or community health setting.</li><li>Knowledge of case management processes and regulatory requirements for Medi-Cal, Medicare, and commercial programs preferred.</li><li>Experience in a managed care environment preferred (IPA, HMO, or health plan).</li><li>Medical Assistant or Community Health Worker certification preferred.</li></ul>
Knowledge and Skills:<ul><li>Ability to respect the needs of members, support givers, team members, and others, and provide excellent customer service.</li><li>Willingness to collaborate as part of a team with professionals at all levels to achieve shared goals and remove barriers to member health.</li><li>Sensitivity to members' social, cultural, language, physical, and financial differences.</li><li>Ability to work with members and influence behavior through negotiation of care goals and support of member self-management.</li><li>Strong problem-solving skills and ability to identify issues and propose solutions.</li><li>Ability to prioritize tasks based on changes in member situations and needs.</li><li>Ability to work independently, organize and prioritize multiple tasks throughout the day.</li><li>Strong attention to detail and ability to be accurate, thorough, and persistent in problem solving and task completion.</li><li>Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of the organization and members.</li><li>Proficiency in creating professional documents with proper grammar and punctuation.</li><li>Ability to maintain professionalism and adapt to a changing environment.</li><li>Ability to understand and communicate complex health and benefit information.</li><li>Proficient in the use of common office technology, including electronic Case Management systems.</li><li>Reliable in attendance and adherence to work schedule and business dress code.</li><li>Ability to always maintain strict confidentiality.</li></ul></div>

Case Management Assistant (PHM)- Bakersfield 1.2

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