outreach manager

Luma Dental Studio

Job Overview Luma Dental Clinic is a startup practice set to open this summer in Raleigh, NC. We are building our presence from the ground up and looking for someone who is excited to be part of that growth. We are in search of a Community Marketing &amp; Outreach Manager to help build our presence in the local community.This is a hands-on, execution-driven role. We are looking for someone who is proactive, outgoing, and ready to build relationships, attend events, and drive real growth. In this role, you will be expected to be out in the community, representing the brand and creating opportunities for growth.Responsibilities<ul><li>Develop and execute local marketing and outreach strategies</li><li>Attend community events and build local partnerships</li><li>Connect with businesses and organizations in the area</li><li>Represent the brand at events and networking opportunities</li><li>Create and run promotions to attract new patients.</li><li>Conduct basic market research and identify opportunities</li><li>Assist with marketing materials and social media including content creation.</li><li>Track results and adjust efforts as needed.</li></ul>Qualifications<ul><li>Strong communication and networking skills</li><li>Self-motivated and able to work independently</li><li>Comfortable engaging with people in person</li><li>Organized and reliable</li><li>Marketing, outreach, or business development experience and/or degree preferred</li><li>Strong organizational skills with experience managing multiple projects simultaneously within budget constraints.</li></ul>CompensationCompensation is to be determined based on experience and scope.This is a contract-based role with base pay plus performance incentives. Compensation may include:<ul><li>Base hourly or project-based pay</li><li>Bonuses for partnerships secured</li><li>Incentives for events executed</li><li>Bonuses tied to growth and performance</li></ul>Job Types: Full-time, Part-time, Contract, Temporary, InternshipPay: $20.00 - $25.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>Are you comfortable attending events and building relationships in the community?</li><li>What are you me availability?</li><li>What is one idea you would use to grow a startup business locally?</li></ul>Work Location: Hybrid remote in Raleigh, NC 27609

Marketing and Community Outreach Manager

<div>Work Location:
Jacksonville, Florida, United States of America
Hours:
40
Pay Details:
$ 91,000.00 - $ 136,240.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Financial Crimes &amp; Fraud Mgmt
Job Description:
The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services.
This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements.
Depth &amp; Scope:
<ul><li>Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
</li><li>Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
</li><li>Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
</li><li>Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
</li><li>Leads initiatives to help bring these improvements to fruition
</li><li>Works with senior management on highly complex, confidential, or high visibility projects
</li><li>Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
</li><li>Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
</li><li>Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope
</li><li>Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate
</li><li>Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines
</li><li>Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
</li><li>Focuses on short to medium-term issues
</li></ul>Education &amp; Experience:
<ul><li>Undergraduate Degree or equivalent professional work experience
</li><li>3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
</li><li>6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML
</li></ul>Preferred Qualifications:
The successful candidate will articulate their abilities in
<ul><li>Deep KYC SME background and Internal Systems experience
</li><li>Experience managing a team of 8-9 analysts HIGHLY preferred
</li><li>Cross Functional Collaboration Skills
</li><li>Analytical and Critical Thinking Capabilities
</li><li>Ability to Translate Complex Data into Clear Documentation
</li><li>RFI Interpretation &amp; Reporting Skills
</li><li>Strong oral &amp; written communication skills; ability to ARTICULATE complex scenarios into simple business language
</li><li>Very detailed and strong organizational/ team building skills are PARAMOUNT for success in this role
</li></ul>Customer Accountabilities:
<ul><li>Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses
</li><li>Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved
</li><li>Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops
</li><li>Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk
</li><li>Coaches to ensure functional/operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues, where necessary
</li><li>Leads and develops KYC Ops frameworks, methodologies, procedures in coordination with management in line with TD&rsquo;s AML Program
</li><li>Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise
</li><li>Takes corrective action and recommends or implements changes to procedures, as required
</li><li>Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product
</li><li>Supports the development and maintenance of TD&rsquo;s KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management
</li></ul>Shareholder Accountabilities:
<ul><li>Protects the interests of the organization &ndash; identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
</li><li>Actively assists in developing and overseeing implementation of function procedures
</li><li>Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements, and aligns with function priorities
</li><li>Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate
</li><li>Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD&rsquo;s operating model to maximize efficiency, effectiveness, and scale
</li><li>Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance
</li><li>Integrates new systems and upgrades into function operations, as needed
</li><li>Manages day to day operations of the function and participates in KYC Ops-focused special projects, and other projects
</li><li>Responsible for updates and changes made to functional procedures and processes
</li><li>Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
</li><li>Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
</li><li>Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
</li><li>Sets the standards for operations and manageability across the function ensuring services are built from the ground up
</li><li>Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations
</li><li>Ensures department operates in compliance with applicable internal and external requirements
</li><li>Ensures appropriate reporting and escalation of issues based on risk profile
</li><li>Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
</li><li>Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
</li><li>Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations
</li><li>Coordinates and support team and business partner related activities, as necessary
</li><li>Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
</li></ul>Employee/Team Accountabilities:
<ul><li>Responsible for management of the overall team providing both leadership and guidance
</li><li>Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty
</li><li>Develops annual and/or long-term plans for own area and influences plans well beyond area managed
</li><li>Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
</li><li>Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
</li><li>Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
</li><li>Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience
</li><li>Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
</li><li>Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
</li><li>Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
</li><li>Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
</li><li>Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
</li><li>Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
</li><li>Acts as a brand ambassador for the function and the bank, both internally and/or externally
</li></ul>Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
<ul><li>Domestic Travel &ndash; Occasional
</li><li>International Travel &ndash; Never
</li><li>Performing sedentary work &ndash; Continuous
</li><li>Performing multiple tasks &ndash; Continuous
</li><li>Operating standard office equipment - Continuous
</li><li>Responding quickly to sounds &ndash; Occasional
</li><li>Sitting &ndash; Continuous
</li><li>Standing &ndash; Occasional
</li><li>Walking &ndash; Occasional
</li><li>Moving safely in confined spaces &ndash; Occasional
</li><li>Lifting/Carrying (under 25 lbs.) &ndash; Occasional
</li><li>Lifting/Carrying (over 25 lbs.) &ndash; Never
</li><li>Squatting &ndash; Occasional
</li><li>Bending &ndash; Occasional
</li><li>Kneeling &ndash; Never
</li><li>Crawling &ndash; Never
</li><li>Climbing &ndash; Never
</li><li>Reaching overhead &ndash; Never
</li><li>Reaching forward &ndash; Occasional
</li><li>Pushing &ndash; Never
</li><li>Pulling &ndash; Never
</li><li>Twisting &ndash; Never
</li><li>Concentrating for long periods of time &ndash; Continuous
</li><li>Applying common sense to deal with problems involving standardized situations &ndash; Continuous
</li><li>Reading, writing and comprehending instructions &ndash; Continuous
</li><li>Adding, subtracting, multiplying and dividing &ndash; Continuous
</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities &amp; duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package 
 
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
 
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
 
 
Colleague Development
If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 
If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training &amp; Onboarding
 
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
 
 
Interview Process
 
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</div>

Outreach Manager, KYC (US)

Lutheran Social Services of South Dakota

<div>Join a Mission-Driven Team
LSS Alternatives to Detention seeks an Outreach Case Manager who have a passion for working with justice involved youth.
If you are patient, empathetic, and enjoy a fast-paced work environment where two days are never the same, we encourage you to apply.
If you are interested in enhancing your education in the juvenile justice and social services field this is a great position for you.
#YouareLSS
$600 Sign-On Bonus Available!
HOURS: Full-time, 40hours
LOCATION: Rapid City, SD
SALARY: Dependent on experience and qualifications
BENEFITS: LSS is proud to offer a wide range of benefits to qualifying full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.<ul><li>
$600 hiring bonus* external candidates only</li><li>
PTO Time Frontload Up to 24 Hours for benefit-eligible employees</li><li>
8 Paid Holidays</li><li>
401(k) 3% match</li><li>
Four Wellmark BCBS medical plan options with HSA &amp; FSA options</li><li>
Dental and Vision plans
</li><li>Employer paid life insurance to provide support for your family in the event of death</li><li>
Career development opportunities, hands-on training, and mentorship</li><li>
Federal Public Service Loan Forgiveness Eligibility</li></ul>
RESPONSIBILITIES: The Outreach Case Manager works within the Arise Youth Center, which serves as an alternative to youth detention. The Center provides services for young people who are involved in the juvenile justice system, are runaway or homeless, or are at risk of becoming so. In this role, the Case Manager partners closely with youth and their families to offer support, coordinate services, and help clients work toward their personal goals. As part of the LSS team, the Case Manager helps develop individualized case plans, conducts ongoing assessments, and connects youth with appropriate community resources. This position is essential in identifying the needs of youth and their families, supporting their growth, and fostering positive change in their lives. Success in this role requires strong communication and organizational skills, along with a deep commitment to helping others.
QUALIFICATIONS:
<ul><li>Bachelor&rsquo;s degree and one year of experience in a human services environment, or an equivalent combination of post-secondary education and relevant experience.</li><li>
Must be at least 21 years of age, is required.</li><li>
Willingness to submit to record checks to detect criminal convictions of behavior harmful towards children, spousal abuse, distributing drugs or sex crimes.
</li><li>Requires a valid auto-insurance, a valid driver&rsquo;s license or the ability to obtain one with approved driver status.</li></ul>
Only applications submitted through our company page will be considered. Please apply at https://lsssd.org/careers/
LSS Expectations &amp; Core Values
At LSS, we are committed to upholding the following values in all aspects of our work:
Compassionate &ndash; We engage with empathy and provide non-judgmental services. 
Appreciative &ndash; We recognize and develop the strengths of our clients and employees. 
Respectful &ndash; We build professional and collaborative relationships with clients, partners, and colleagues. 
Ethical &ndash; We uphold high standards of integrity and quality in all actions. 
Strategic &ndash; We anticipate and respond proactively to community needs.
LSS is an Equal Opportunity/Affirmative Action Employer.
Please note: As part of our hiring process and to meet accreditation requirements, applicants will be asked to complete a prescreen questionnaire.<ul><li>Hiring bonus available to external candidates only.</li></ul>
If you need accommodations filling out the application, please fill out the following form listing what accommodations are needed at LSS will address comments, questions or concerns. 
#hc232677</div>

Outreach Case Manager

D4C Dental Brands

<div><div>Referral Outreach Marketing Manager (Austin)</div><div>
Location: Austin, TX 
Schedule: Monday &ndash; Friday | Occasional evenings and weekends for events 
Travel: Local travel throughout the Austin area required 
</div><div>
About the Role:</div><div>
We are seeking a Referral Outreach Marketing Manager to support pediatric dental and orthodontic practices throughout the Greater Austin area. 
</div><div>
This role focuses on building and maintaining referral relationships within the local community to help grow new patient referrals. The Marketing Manager regularly meets with pediatricians, dentists, schools, and community organizations while representing our practices in a professional and engaging way. 
</div><div>
This is a field-based marketing leadership role ideal for someone who enjoys networking, relationship building, and driving community partnerships. 
</div><div>
What You&rsquo;ll Do:</div><ul><li>
Build and maintain referral relationships with pediatricians, dentists, schools, and community partners.</li><li>
Travel regularly throughout the Austin region visiting referral partners and supported practices.</li><li>
Develop outreach strategies to increase new patient referrals.</li><li>
Organize and attend community events, presentations, and networking opportunities.</li><li>
Coordinate marketing materials and promotional items for outreach visits.</li><li>
Capture photos and videos for social media content and local marketing campaigns.</li><li>
Track outreach activity and referral growth using a CRM system.</li>
Work closely with corporate marketing, regional leadership, and office teams to support practice growth. 
<li>
</li></ul><div>
What We&rsquo;re Looking For:</div><ul><li>
3+ years of experience in marketing, sales, or community outreach.</li><li>
Experience in field marketing or healthcare/dental preferred.</li><li>
Strong communication and relationship-building skills.</li><li>
Highly organized with the ability to manage multiple locations and priorities.</li><li>
Strategic thinker who can identify partnership and growth opportunities.</li>
Professional, energetic, and comfortable working in the community. 
<li>
</li></ul><div>
Additional Requirements:</div><ul><li>
Must live in or near Austin, TX.</li><li>
Personal vehicle required (mileage reimbursed).</li><li>
Ability to lift up to 50 lbs.</li><li>
Willingness to attend occasional evening or weekend events.</li>
Occasional travel may be required. 
<li>
</li></ul><div>
Why Join Us:</div><div>
You&rsquo;ll play a key role in helping families connect with high-quality pediatric dental and orthodontic care while building meaningful partnerships throughout the Austin community.</div></div>

Referral Outreach Marketing Manager

Homeward Bound of Western North Carolina

<div></div><div><div>Department: Homeless Services</div>
<div>
Job Title: Outreach Case Manager</div>
<div>
Reports to: Outreach Program Manager</div>

The Organization:

Homeward Bound is the leading nonprofit organization in Buncombe County focused on preventing and ending homelessness using the best practice Housing First model. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve housing stability. Since 2006, Homeward Bound has moved more than 2,615 people off the streets, out of cars, camps, and shelters and into permanent housing.

Overview: Homeward Bound&rsquo;s outreach team works to connect homeless individuals to housing and community resources. The Outreach Case Manager is a source of support and guidance to individuals, trained to assist individuals with identifying barriers to housing and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.

This Outreach Case Manager is primarily focused downtown and serves as a liaison between people experiencing homelessness, faith communities, businesses, residents, and City of Asheville emergency services staff, offering harm reduction strategies and problem-solving support to all parties.

Schedule and compensation: This is a full-time, non-exempt position with $24.15 hourly compensation. The schedule has some flexibility but does require some evening and Saturday hours.
<div>
Education/Experience Requirements:</div> 

<ul><li>
<div>BA/BS in Human Services or comparable experience</div>
</li><li>
<div>Prior experience with homeless population or populations with high clinical needs</div>
</li><li>
<div>Demonstrated ability to work independently and proactively</div>
</li></ul>
<div>Our values:</div>
<ul><li>
<div>We believe in the absolute value and worth of every single human being.</div>
</li><li>
<div>We believe that housing is a basic human right, integral to self-worth and dignity.</div>
</li><li>
<div>We believe that homelessness is a solvable problem.</div></li></ul> 


Mission: To prevent and end homelessness in our community through permanent housing and support
<div>
Homeward Bound bases its human resource decisions on objective criteria without regard to any characteristic or condition protected by law. We are committed to a workplace that offers equal opportunity without discrimination based on race, color, national origin, citizenship, sex, pregnancy, sexual orientation, gender identity or expression, age, religion, disability, genetic information/medical history, military/veteran status, or any characteristic or condition protected by law, but not specifically mentioned here.</div><div> 
Responsibilities:</div> 

<div>
Client Services</div>
<ul><li>
<div>Proactively outreach individuals experiencing homelessness in Asheville, with a particular focus on downtown</div>
</li><li>
<div>Complete intake paperwork and assessments in order to connect clients with housing resources</div>
</li><li>
<div>Connect clients with supportive services in order to meet both their immediate needs and long-term goals</div>
</li><li>
<div>Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives</div>
</li><li>
<div>Ensure that client interactions are person-centered, goal-focused and reflect each client&rsquo;s goal plan</div>
</li><li>
<div>Maintain contact with all clients on a scheduled basis that is appropriate to their particular status and needs</div>
</li><li>
<div>Ensure that all services are offered with a trauma informed approach</div>
</li><li>
<div>Arrange and/or provide transportation to clients when required</div>
</li><li>
<div>Exercise patience, understanding, and concern for each client&rsquo;s well-being, safety, development, and enjoyment of life</div>
</li><li>
Attend weekly case management meetings and other specified meetings/trainings as required
</li></ul>
Community
<ul><li>
<div>Build and maintain relationships with community mental health treatment providers, crisis service agencies and other community partners working with homeless individuals</div>
</li><li>
<div>Work closely with police and fire departments and other emergency services staff to improve outcomes</div>
</li><li>
<div>Be responsive to community stakeholders questions and concerns about interactions with individuals experiencing homeless</div>
</li><li>
<div>Assist community stakeholders in addressing behavioral issues with individuals experiencing homelessness</div>
</li><li>
Conduct trainings/meetings for community stakeholders about how to best work with homeless community and problem solve any issues
</li></ul>
Admin
<ul><li>
<div>Ensure all documentation is completed in a timely manner, including data for HMIS</div>
</li><li>
<div>Follow Homeward Bound&rsquo;s Client confidentiality policy and procedures for sensitive client information.</div>
</li><li>
<div>Assist Coordinated Entry with Data Management and City By Name List referrals</div>
</li><li>
<div>Work with supervisor to complete reporting requirements for county, city, or public grants</div></li></ul> 


**This job description does not list all of your job duties. Occasionally, your supervisor or manager might request that you perform other reasonable duties in order to most effectively work towards Homeward Bound&rsquo;s mission of ending homelessness.</div>

Outreach Case Manager 2 of 2

Haven for Hope of Bexar County

<div>SUMMARY.
The Jail Outreach Case Manager supports individuals transitioning from incarceration to Haven for Hope&rsquo;s Transformational Campus and, ultimately, into stable housing in the community. The case manager is responsible for assessment, service coordination, and the delivery of recovery-oriented, therapeutic services to program participants (clients) while residing on Campus. The role requires focused attention to the complex needs of justice-involved individuals, as well as those experiencing chronic homelessness, mental and physical health challenges, substance use disorders, and other traumas.
In collaboration with the Jail Outreach team, the Case Manager helps participants meet community supervision requirements while engaging in programming that supports long-term stability. The case manager delivers targeted, time-limited interventions aimed at building life skills and connecting clients to community supports that promote stability, recovery, and housing retention. Success in this role requires creativity, strong collaboration, excellent organizational skills, and a commitment to person-centered care.
ESSENTIAL DUTIES AND RESPONSIBILITIES.<ul><li>
Must regularly visit Bexar County jail or conduct virtual visits to make initial contact with referrals and complete assessments.</li><li>
Completes Intake processes related to enrollment, to include verifying program and campus eligibility, scheduling enrollment and bed assignment, completing HMIS enrollment workflows and uploading necessary documentation pertaining to Intake and Jail Outreach program requirements.</li><li>
Conducts ongoing assessments, collaboratively with clients and team, to guide ethical and targeted service delivery in the formulation of comprehensive, person-centered service plans that are reviewed and modified with the client and team on a regular basis.</li><li>
Provides ongoing case management and individually tailored services in conjunction with other professionals involved in client care and programming, including assistance with referrals to appropriate supports that promote each client&rsquo;s recovery, wellness, and housing goals. Tailored services may include housing placement, independent living skills, vocational guidance, appointment escorts, and integrated substance abuse and mental/physical health treatment.</li><li>
Works collaboratively, to include involvement in staffing, Recovery Team Meetings, and ongoing communication about client strengths and needs.</li></ul>
<ul><li>Willing to use shared, lived experience with those served through the program as a way to offer hope and direction in meeting their goals.</li><li>
Develops and manages a comprehensive outreach/working relationship with stakeholders, including on-campus and community-based partners, while maintaining thorough knowledge of area resources for referrals such as financial, mental health, substance abuse, and alternative housing services.</li><li>
Assists clients with managing their monies, including preparing budgets with clients and computing expenses.</li><li>
Educates, informs, and advocates for clients regarding benefits and entitlements.</li><li>
Completes fiscal processes and check requests to support clients&rsquo; comprehensive needs.</li><li>
Maintains compliance with written and computerized records, compiles reports and completes other program documentation, to include case notes, data management, letters, grant requirements.</li><li>
Participates in training opportunities to develop skills utilizing Motivational Interviewing, Trauma Informed Care, and Recovery Oriented Care.</li><li>
Support the goals of the Haven for Hope Campus, promoting a positive Campus image to the local community and adhering to the agency mission as well as demonstration of following a professional code of ethics.</li><li>
Other duties as assigned.</li></ul>
EDUCATION.<ul><li>
Minimum High School Diploma or GED.</li><li>
Preferred Bachelor&rsquo;s degree in a Human/Social Services, Psychology, Social Work, or related field.</li></ul>
EXPERIENCE.
Strong candidates will have experience working with justice involved, former foster youth, aging adults, mental and physical health challenges, and those experiencing chronic homeless. Three or more years&rsquo; experience in previous roles of direct case management or outreach and engagement and shared, lived experience is preferred. Knowledge and application of case management skills essential with the ability to balance and prioritize simultaneous tasks in a fast-paced and changing environment.
KNOWLEDGE/SKILLS/ABILITIES. .
<ul><li>Commitment to Haven for Hope (H4H)&rsquo;s mission and guiding frameworks of service delivery (1) Trauma Informed Practice (2) Recovery Oriented Practice (3) Person Centered Practice (3) Motivational Interviewing (4) Harm Reduction</li><li>
Ability to review, learn, follow, and adapt evidenced based treatment programs to deliver to diverse client groups.</li><li>
Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and underserved populations.</li><li>
Excellent communication skills, written and verbal, to represent Haven for Hope and support clients with histories of homelessness and traumas.
</li><li>Excellent administrative ability, including organizational skills, attention to detail and strong computer skills. Ability to navigate in Microsoft Office and to learn and maintain information systems developed specifically for Haven for Hope. Ability to learn and apply concurrent documentation techniques is essential.
</li><li>Ability to be self-directed and to take initiative, which includes ability to discern when to seek supervision</li><li>
Strong creative and critical thinking skills, to include the ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.</li><li>
Ability to work collaboratively and be invested as a member of the assigned H4H Team.
</li><li>Knowledge of local housing programs and requirements, and homeless services within the Bexar County area</li><li>
Familiarity with Federal and State Local Agencies involved in housing, and housing policy.</li><li>
Shared Lived Experience of homelessness, mental health and/or substance abuse challenges is an additional asset to the position.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS
Prefer a valid Driver&rsquo;s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable).
PHYSICAL DEMANDS.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry. Occasional vigorous physical activity such as carrying supplies, loading supplies in the van, working in extreme weather, having to lift more than 50lbs can be expected.
WORK ENVIRONMENT.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate</div>

JAIL OUTREACH CASE MANAGER

Poplar Bluff Municipal Library

Outreach &amp; Programming ManagerFull-Time Exempt | $55,000&ndash;$65,000 | Some evenings &amp; weekends requiredWho You AreYou&rsquo;re the person who walks into a room and naturally starts conversations. You&rsquo;re confident, approachable, and energized by meeting new people and building meaningful relationships that lead to impactful partnerships. You don&rsquo;t wait for connections to happen&mdash;you create them.You enjoy being in front of a crowd just as much as working behind the scenes. Whether you&rsquo;re speaking to a small group or a packed room, you&rsquo;re comfortable, engaging, and passionate about sharing resources that make a difference. In fact, about half of your time in this role will be spent presenting to audiences of all ages and backgrounds&ndash;-- students, educators, parents, business owners, non-profits, researchers, job seekers, retirees, and marginalized, vulnerable and/or high-needs populations----while the remainder focuses on planning, executing, and evaluating impactful programs and outreach initiatives.You&rsquo;re also a strong leader and project manager. You can juggle big ideas and day-to-day details, moving multiple projects forward while keeping your team motivated and supported.What You&rsquo;ll Do<ul><li>Actively represent the library in the community by initiating and building relationships with local organizations, schools, businesses, and community groups</li><li>Build partnerships by confidently initiating and growing relationships with local organizations</li><li>Confidently deliver engaging presentations about library services, programs, and resources</li><li>Design, implement, and evaluate a wide range of programs aligned with community needs and the library&rsquo;s strategic goals</li><li>Lead, coach, and support the Programming and Outreach Team</li><li>Manage multiple short- and long-term projects simultaneously from idea to completion, ensuring timely and high-quality outcomes</li></ul>What You Bring<ul><li>Demonstrated experience in outreach, community engagement, programming, or a related field</li><li>Proven success managing projects from concept through execution</li><li>Experience leading or supervising staff or teams</li><li>Strong public speaking and presentation skills, with the ability to engage diverse audiences</li><li>Ability to work independently while also collaborating across departments and with community partners</li></ul>If you&rsquo;re energized by connecting with people, leading meaningful work, and being a visible presence in the community, this role is for you.Full job description can be found at www.poplarbluff.org/OutreachManager2024.pdfBenefits:<ul><li>Employer Matched Retirement</li><li>Health Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Educational Assistance</li><li>11 Paid Holidays</li></ul>Position open until filled.Job Type: Full-timePay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Please list one to three references if they are not on your resume. Include the person's name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc).</li><li>The library's purpose is to serve the entire community. What skills or passions do you have that would benefit the Poplar Bluff community?</li><li>Are you able to work evenings and weekends as needed by programs and outreach opportunities, including Sundays?</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Outreach and Programming Manager (2+ years outreach experience)

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