outreach team member

Vinfen

<div>Contributes to high-quality case management services for persons served providing direct case management services.<div> 
The essential job duties/responsibilities of the position include but are not limited to the information listed 
below: 
<ul><li>Implement service plan interventions with persons served.</li><li>Provide direct training and support (instruction, assistance, modeling and reinforcement) for persons served in developing and enhancing their daily living skills, i.e. symptom, medication and money management, cooking, cleaning, recreational activities, personal hygiene, social and interpersonal skills, etc.</li><li>Maintain and update documentation in individual and program records.</li><li>Act as an advocate for persons served.</li><li>Communicate verbally and in writing with co-workers, supervisors, and other service providers, including funding agency personnel.</li><li>Escort persons served into the community using public transportation, company or personal vehicle, as necessary.</li><li>Monitor status of persons served, provides crisis intervention and counseling, as needed.</li><li>Report incidents to on-call manager or supervisor, as required.</li><li>Perform housecleaning tasks, as assigned.</li><li>Attend in-service trainings and staff meetings, as assigned.</li><li>Provide coverage for the program as required, including overnights, days, evenings, weekends, and holidays.</li><li>Adhere to established policies and procedures of the program and company as well as internal and external standards and regulations.</li><li>Store, administer, document, and dispose of medication for persons served consistent with MAC requirements, funding source regulations, and Company policy. May assume on-call duties in some programs.</li><li>May provide outreach to persons served living in their own homes.</li><li>Performs other duties, as assigned.</li></ul></div><div> 
Knowledge and Skills: 
<ul><li>Sensitivity to cultural, religious, racial, disability, and gender issues</li><li>Knowledge and use of advocacy techniques</li><li>Knowledge and use of different communication styles</li><li>Participatory skills, collaborative skills, teaching skills</li><li>Knowledge of human, legal, civil rights, community, and other resources</li><li>Knowledge of available equipment, therapies, and service providers</li><li>Knowledge of empowerment and self advocacy techniques</li><li>Knowledge of formal and informal assessment practices</li><li>Knowledge of participatory planning techniques</li><li>Knowledge ofrequired physical personal managementskills</li><li>Knowledge ofrequired household managementskills</li><li>Knowledge of crisisintervention techniques</li><li>Ability to work independently and as part of an interdisciplinary team</li></ul></div> 
Typical Requirements: 
At least one year work experience in human services with adults with psychiatric illness and/or development disabilities is required. 
Preferred /Required Education: 
A high school diploma or equivalent is required; Bachelor&rsquo;s degree in counseling psychology, human services, or related. In some cases, experience may be substituted for academic training. 
Driving Requirements: 
Driving is a requirement for this position using either a Vinfen van or personal vehicle. If using a personal vehicle, you must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least six months, and must be able to pass a driver's screening background check. 
Physical Effort: 
Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb as this is a very physically active position. 
Must be able to lift at least 25 pounds using proper lifting techniques or the use of a two-person lift. 
Ability to operate a computer and other office equipment such as a calculator, copier, and printer. 
Ability to sit, reach, climb stairs, and maneuver through narrow spaces or hallways.
Ability to assist clients with tasks of daily living.
Ability to remain in a stationary position 50% of the time as needed. 
Ability to bend, reach, file, sit, stand, and move around the facility.
Ability to speak, hear, and communicate with clients, staff, and external representatives.<div>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
 
Required Certifications: 
<ul><li>CPR is required within two weeks of hire</li><li>First Aid is required within two weeks of hire</li><li>MAC follows CT guidelines</li><li>Safety Care is required within 60 days of hire</li><li>Other training, as assigned</li></ul></div></div>

Outreach Worker

Universal Healthcare MSO

<div>Description:

Employment Details:
Location: Bakersfield, CA. (Onsite)
Classification: Full-Time
This position is non-exempt and will be paid on an hourly basis.
Schedule: Monday-Friday 8am-5pm
Benefits:<ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Paid Time Off (PTO)</li><li>Floating Holiday</li><li>Simple IRA Plan with a 3% Employer Contribution</li><li>Employer Paid Life Insurance</li><li>Employee Assistance Program</li></ul>
Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $19.34 and $24.17. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.
Position Summary:
The Case Management Assistant (CMA) provides administrative and care coordination support to the Population Health Management (PHM) team, including Nurse Case Managers and Social Services staff. The CMA assists by conducting outreach, gathering and organizing information, coordinating appointments and referrals, documenting activities, and helping to address routine member needs. This role is member-focused, ensuring individuals receive timely communication, follow-up, and access to services and resources. The CMA supports member engagement activities such as wellness calls, enrollment outreach, and care gap closure, helping to improve the overall member experience and promote better health outcomes. The CMA requires strong interpersonal and organizational skills to communicate effectively with members, assist with referrals, and help coordinate services among providers, community resources, and internal care teams. The CMA also supports the Interdisciplinary Care Team (ICT) activities by gathering information, preparing documentation, and relaying member needs to the case management team.
Requirements:

Job Duties and Responsibilities:<ul><li>Work collaboratively with Nurse Case Managers and Social Services staff on care coordination, member follow-up, communication with agencies.</li><li>Support PHM outreach activities by conducting calls for program enrollment, Health Risk Assessment (HRA) completion and other relevant questionnaires, wellness checks, and quality initiatives to help close care gaps.</li><li>Contact members at regular intervals per their acuity level and care plan needs.</li><li>Document all outreach, coordination activities, and member interactions in the case management system (CM System) accurately and in a timely manner, in alignment with program protocols.</li><li>Support members experiencing transitions of care by assisting case managers with coordination of post-discharge needs, follow-up appointments, and transportation.</li><li>Gather clinical information and assist with coordinating services such as home health care, prescriptions, durable medical equipment (DME), and social service referrals.</li><li>Prepare and send member correspondence, as directed by case managers or in alignment with case management protocols.</li><li>Report and escalate member concerns, variances, or changes in condition to the appropriate care team members to ensure timely intervention and coordinated follow-up.</li><li>Assist members with appointment scheduling, transportation, referral coordination, and other care coordination needs.</li><li>Gather clinical information from outside sources such as PCPs, specialists, hospitals, SNFs, and electronic health records, and upload them into the case management system.</li><li>Verify member eligibility, demographics, and benefits; confirm provider assignments to ensure authorizations are linked appropriately.</li><li>Support closed-loop referrals to community supports, housing, and social service agencies, with follow-up to confirm services were delivered.</li><li>Participate in ICT meetings by gathering and presenting information and communicating member needs and preferences to the care team.</li><li>May be assigned to manage a caseload of low-acuity PHM members, under the supervision of Nurse Case Managers or Social Services staff.</li><li>Serve as an associate and resource to members, providers, staff, and external customers regarding policies, benefits, and care coordination.</li><li>Provide administrative support, including answering phones, assisting with correspondence, filing, scanning, and maintaining department data systems.</li><li>Receive and route incoming faxes, medical records, and other documentation to the appropriate case management staff.</li><li>Track and log outreach attempts and results in the case management system to support reporting and follow-up.</li><li>Conduct outreach to members to verify needs are being met and services delivered.</li><li>May be assigned to conduct in-person meetings with members during clinic visits.</li><li>Assist with training and orientation of new staff, as requested.</li><li>Assist case management team with oral interpretation, as applicable.</li><li>Attend mandatory staff and departmental meetings.</li><li>Perform other duties as assigned.</li></ul>
Qualifications:<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years of experience in a healthcare or community health setting.</li><li>Knowledge of case management processes and regulatory requirements for Medi-Cal, Medicare, and commercial programs preferred.</li><li>Experience in a managed care environment preferred (IPA, HMO, or health plan).</li><li>Medical Assistant or Community Health Worker certification preferred.</li></ul>
Knowledge and Skills:<ul><li>Ability to respect the needs of members, support givers, team members, and others, and provide excellent customer service.</li><li>Willingness to collaborate as part of a team with professionals at all levels to achieve shared goals and remove barriers to member health.</li><li>Sensitivity to members' social, cultural, language, physical, and financial differences.</li><li>Ability to work with members and influence behavior through negotiation of care goals and support of member self-management.</li><li>Strong problem-solving skills and ability to identify issues and propose solutions.</li><li>Ability to prioritize tasks based on changes in member situations and needs.</li><li>Ability to work independently, organize and prioritize multiple tasks throughout the day.</li><li>Strong attention to detail and ability to be accurate, thorough, and persistent in problem solving and task completion.</li><li>Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of the organization and members.</li><li>Proficiency in creating professional documents with proper grammar and punctuation.</li><li>Ability to maintain professionalism and adapt to a changing environment.</li><li>Ability to understand and communicate complex health and benefit information.</li><li>Proficient in the use of common office technology, including electronic Case Management systems.</li><li>Reliable in attendance and adherence to work schedule and business dress code.</li><li>Ability to always maintain strict confidentiality.</li></ul></div>

Case Management Assistant (PHM)- Bakersfield 1.2

Streets2Schools, Inc.

<div>About Streets2Schools<h2 class="jobSectionHeader">
Empowering People to Make Positive Transformation</h2>
This isn&rsquo;t just a statement; it&rsquo;s the heartbeat of our organization. Every interaction, every program, every effort we put in is aimed at empowering individuals to change their lives for the better. We are the driving force behind the transformation, guiding people from tough situations to brighter futures. We expect each staff member to embrace this mission and carry it forward in their work. Together, we are making a real difference! 
 
Your work should reflect your passion and purpose. At Streets2Schools, we are dedicated to creating opportunities for at-risk individuals, empowering them to build brighter futures. By joining our team, you can be part of a mission-driven organization that values education, advocacy, and meaningful impact. We are looking for committed and compassionate individuals to help us transform lives and strengthen communities. 
Streets2Schools is a fully virtual behavioral health program provider founded in 2015. We deliver court-approved, evidence-based programs in English and Spanish to approximately 2,300 clients weekly across 44 California counties, with additional presence in Oklahoma and South Carolina. Our partners include probation departments, child protective services agencies, and county social services organizations. We exist to create pathways from crisis to stability, and we do it at scale. 
About the role
This is not a traditional marketing role focused on social media, graphic design, or advertising campaigns. Instead, this position supports agency relationships, referral coordination, professional communication, and outreach operations.
You are a key member of Streets2Schools&rsquo; outreach team, helping ensure agency partners receive responsive communication, referrals are processed efficiently, and outreach systems remain organized and effective.
You ensure every county we engage gets followed up, every officer receives their portal access, every referral reaches intake, and every inquiry is handled with professionalism. You also own the cleanliness and organization of our marketing materials library. Your work directly enables the Marketing Coordinator to focus on what drives revenue: building and deepening the partner relationships that refer clients to Streets.
Success in this role means building trust through responsive communication, maintaining organized systems, and ensuring agency partners receive timely, professional support.
What you'll do
1. Virtual Lobby &amp; Phone Coverage (12&ndash;4 PM)<ul><li> Serve as first point of contact for all inbound calls: agencies, probation officers, social workers, community partners</li><li> Triage, log, and route calls to the correct team member with accurate notes and context</li><li> Handle routine phone inquiries professionally and independently</li></ul> 
2. Main Inbox Management<ul><li> Monitor and triage Streets2Schools&rsquo; primary company inbox throughout your entire shift</li><li> Route inbound referrals to the intake team promptly with complete and accurate documentation</li><li> Identify and flag high-value partnership opportunities to Marketing Coordinator immediately, same day and same hour</li><li> Handle routine inquiries with professional, on-brand copywriting, independently, without needing direction on every response</li><li> Maintain inbox organization so nothing falls through the cracks during shift hours</li></ul> 
3. CCM Portal Administration<ul><li> Create and configure new officer accounts in the Streets2Schools CCM real-time reporting portal</li><li> Email account credentials and clear onboarding instructions to probation officers, social workers, and agency contacts</li><li> Maintain accurate, up-to-date records of portal users organized by agency and county</li><li> Troubleshoot basic access issues; escalate technical problems with full context</li></ul> 
4. Referral Pipeline Support<ul><li> Send referral intake forms to agency contacts on behalf of the Marketing Coordinator</li><li> Nurture warm referral contacts through timely, professional follow-up and keeping momentum without being pushy</li><li> Coordinate with the intake team to confirm referral receipt and track status</li><li> Document referral activity and proactively flag stalled pipelines to the Marketing Coordinator</li></ul> 
5. Marketing Materials: Clean, Update and Organize<ul><li> Own and maintain Streets2Schools&rsquo; library of outreach materials, one-pagers, and program collateral</li><li> Keep all materials accurate, current, and presentation-ready at all times.</li><li> Flag outdated or missing materials and draft updates for Coordinator review</li></ul> 
6. Partnership Outreach Back-Office Support<ul><li> Conduct pre-meeting research on county agencies, key contacts, and organizational context before Marketing Coordinator's calls</li><li> Draft professional follow-up emails after partner meetings for Marketing Coordinator's review and light editing</li><li> Assist with preparation of outreach summaries and supporting documentation as needed</li></ul> 
7. Elite Graduate Group Operations<ul><li> Support administration of the elite Graduate Group program, including participant communications, invitations, scheduling, attendance tracking, recognition activities, and related operational tasks.</li></ul> 
Qualifications
You Are a Great Fit If You...<ul><li> Write a professional, warm, on-brand email without being told exactly what to say</li><li> Treat an inbox like a system: organized, prioritized, nothing slips</li><li> Are comfortable on the phone with professionals in social services, law enforcement, or healthcare-adjacent fields</li><li> Work independently and take full ownership of your shift without needing check-ins</li><li> Have an eye for keeping materials organized and presentation-ready</li><li> Care about the mission and want to understand how your work connects to client outcomes</li></ul> 
Preferred Qualifications<ul><li> 1&ndash;3 years of experience in an administrative, operations, marketing, or customer-facing role</li><li> Strong written communication skills and ability to draft professional correspondence independently</li><li> Comfortable learning new web-based platforms and software tools quickly</li><li> Experience in healthcare, social services, nonprofit, or government-adjacent organizations is a plus</li></ul> 
The pay range for this role is: 
22 - 26 USD per hour(Remote)</div>

Sales and Marketing Specialist

Farmers District 40

<div><h1 class="jobSectionHeader">Job Title: Talent Acquisition Coordinator</h1>
Company: Farmers Insurance &ndash; District 40 
Location: Lansing 
Employment Type: Full-Time<div> 
</div><h2 class="jobSectionHeader">
About the Role</h2>
Farmers Insurance &ndash; District 40 is experiencing significant growth and is looking for a driven, energetic Talent Acquisition Coordinator to bolster our talent acquisition efforts. This is an excellent entry-level opportunity for someone eager to launch a career in recruiting. If you are organized, personable, and thrive in a fast-paced, goal-oriented environment, you will find success and development with us.<div> 
</div><h2 class="jobSectionHeader">
Responsibilities</h2><h3 class="jobSectionHeader">
Talent Sourcing &amp; Outreach</h3><ul><li>
Proactively identify and engage qualified candidates through job boards, referrals, and direct outreach</li><li>
Build and maintain a strong pipeline of prospective talent</li><li>
Cultivate relationships with candidates, ensuring clear and ongoing communication</li></ul><div> 
</div><h3 class="jobSectionHeader">
Candidate Screening</h3><ul><li>
Conduct initial phone screens and evaluate candidates for suitability</li><li>
Assess candidate alignment with position requirements, culture fit, communication skills, and motivation</li><li>
Efficiently move qualified candidates through each stage of the interview process</li></ul><div> 
</div><h3 class="jobSectionHeader">
Pipeline &amp; Process Management</h3><ul><li>
Accurately track candidates using CRM and recruiting tools</li><li>
Manage interview scheduling and facilitate coordination with leadership</li><li>
Ensure consistent follow-up to keep candidates engaged throughout the process</li></ul><div> 
</div><h3 class="jobSectionHeader">
Recruiting Support</h3><ul><li>
Learn and implement best recruiting practices from seasoned team leaders</li><li>
Monitor recruiting metrics, including call volume, interviews scheduled, and hires made</li></ul><div> 
</div><h2 class="jobSectionHeader">
What We&rsquo;re Looking For</h2><ul><li>
Outstanding communication and interpersonal skills</li><li>
Highly organized with strong attention to detail</li><li>
Self-motivated, goal-driven, and results-oriented</li><li>
Comfortable conducting outreach calls and establishing rapport with new contacts</li><li>
Able to manage competing priorities in a dynamic environment</li></ul><div> 
</div><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Experience in sales, customer service, or recruiting</li><li>
Familiarity with CRM or applicant tracking systems</li><li>
Interest in recruiting, HR, or business operations</li></ul><div> 
</div><h2 class="jobSectionHeader">
Why Join Farmers Insurance &ndash; District 40?</h2><ul><li>
Join a growth-focused, high-performance organization</li><li>
Collaborate directly with leaders and agency owners</li><li>
Gain hands-on experience in talent acquisition, sales, and business development</li><li>
Build a foundation for a long-term career with Farmers Insurance</li></ul><div></div> 
Ready to take the next step in your career? Apply now and become a key member of our dynamic team at Farmers Insurance &ndash; District 40, where your talent and drive will help shape our continued success.</div>

Talent Aquisition Coordinator- Farmers Insurance

GROWTH MEDIA GROUP

We are seeking a Digital Marketing Lead Qualifier with a fluent Canadian English accent and strong knowledge of digital marketing trends. This role focuses on prompt outreach to inbound leads and qualifying them before passing them to the team.Location: Based in Pakistan (preferably Lahore), available to work in Eastern Daylight TimeTime zone (GMT-4)Key Responsibilities:<ul><li>Engage with leads within 30 minutes to 1 hour of acquisition via warm, professional outreach calls in a Canadian English accent.</li><li>Gather initial requirements, assess lead quality, and clarify needs.</li><li>Pass qualified leads promptly to the appropriate team member (e.g., senior team or sales lead).</li><li>Maintain professional, timely follow-ups aligned with Canadian business communication standards.</li><li>Stay informed on digital marketing innovations (e.g. Branding, SEO, PPC, social media) to drive effective conversations.</li></ul>Requirements:<ul><li>Fluent Canadian English speaker with a natural Canadian/North America accent.</li><li>Strong understanding of digital marketing services and trends.</li><li>Experience in sales or lead qualification is a plus.</li><li>Ability to work in Ontario (Canada) time zones.</li><li>Organized, with a sense of urgency and follow-up rigor.</li><li>Excellent communication and relationship-building skills.</li></ul>What We Offer:<ul><li>Remote work based in Pakistan, with alignment to Canadian time.</li><li>Exposure to innovative digital marketing campaigns.</li><li>A collaborative team focused on growth.</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you available to work Eastern Daylight Time (EDT/EST) hours from Pakistan?</li><li>Do you have at least 2 years of experience in lead qualification, telesales, or appointment setting?</li><li>Can you confidently communicate with Canadian clients in fluent English with a North American/Canadian accent?</li><li>Do you have working knowledge of digital marketing services such as SEO, Google Ads (PPC), Social Media Marketing, and Branding?</li><li>Have you previously worked with Canadian or US clients over phone calls?</li><li>Can you consistently contact new leads within 30&ndash;60 minutes of assignment?</li></ul>Work Location: Remote

Digital Marketing Lead Qualifier (Remote)

East River Electric Power Cooperative, Inc.

<div>Communications &amp; Marketing Manager
Join our team at East River Electric Power Cooperative! Are you a strategic communicator and creative leader who is passionate about storytelling, member engagement, and building strong community connections? We are looking for a Communications &amp; Marketing Manager to lead the planning and execution of our communications and marketing efforts that support our mission and strengthen relationships with our member systems and communities. In this role, you'll help shape how East River shares its story, promotes its values, and connects with those we serve through meaningful and impactful communication.
At East River Electric Power Cooperative we're dedicated to providing reliable and affordable wholesale power to our members across 40,000 square miles of service area. As a not-for-profit generation and transmission cooperative, we provide electricity to 24 rural electric distribution cooperatives and one municipally-owned electric system serving eastern South Dakota and western Minnesota. Our members, in turn, power the lives of the member-owners in their service territories. 
Our Cooperative Community
As a cooperative, we do things differently! The decisions we make are made with our members in mind. We've built our foundation on Touchstone Energy's four cooperative values: integrity, accountability, innovation, and commitment to community. These values represent the cooperative difference, which is why we value things like community outreach, teamwork, and work-life balance.
This incredible job opportunity awaits you at our main campus in Madison, South Dakota. Madison offers a warm and welcoming small-town atmosphere combined with modern amenities that make it the perfect place for you and your family. Take advantage of great resources like the state-of-the-art Madison Regional Hospital, experience the innovative campus of Dakota State University, enjoy a thriving community center, and more. With two stunning lakes nearby, recreational opportunities are abundant, and you'll be just a short drive away from many of eastern South Dakota's most popular attractions.<div><div>
LEARN MORE ABOUT MADISON &gt;</div></div> 
What You'll Accomplish
As a valued member of our team, you'll have the opportunity to make a difference every day. Your education, skills, and experience will be put to excellent use, contributing to our mission of delivering exceptional wholesale power to our members. You'll work alongside passionate professionals who embody the cooperative values of integrity, accountability, innovation, and commitment to community. We believe in investing in your growth and development, which is why we offer paid training and development opportunities to enhance your skills and advance your career. In this position you will:<ul><li>
Help shape and share East River's story by developing creative communication strategies that highlight the cooperative and its member systems.</li><li>
Take the lead in planning and delivering East River's annual meeting, annual report, presentations, and other important communications projects.</li><li>
Support member systems through regional communication and marketing programs, including production of branding resources, outreach materials, farm safety campaigns, and educational initiatives.</li><li>
Build strong relationships with member cooperative staff, media contacts, and external partners to help advance East River's communication goals.</li><li>
Work closely with East River's contracted advertising agency to coordinate media buying, creative production and public relations activities.</li><li>
Write and produce monthly board video reports, keep an eye on social media activity, oversee a monthly newsletter and help ensure East River and its member systems communicate in a timely and effective way.</li><li>
Help guide department operations through planning, budgeting, resource coordination, and support of East River's strategic priorities.</li><li>
Lead and support your team by setting clear goals, offering coaching and feedback, encouraging growth, and fostering a positive workplace.</li><li>
Represent East River at local, regional, and national meetings, serve on various committees and share presentations with the Board of Directors, member systems, public officials, and other key stakeholders.</li></ul>
Showcase Your Knowledge, Abilities, and Expertise. Do you have?<ul><li>
A bachelor's degree in journalism, marketing, communications or a related field</li><li>
Three (3) or more years of progressively responsible experience in communications, marketing, or media relations</li><li>
Outstanding communication skills with the ability to write and speak clearly while creating engaging messages for a variety of audiences</li><li>
Proven leadership skills that foster teamwork, support employee growth, encourage sound decision-making, and drive effective project execution</li><li>
Proficiency with Microsoft Office and computer technology tools</li><li>
Ability to stay organized, manage time well, and successfully handle multiple projects at the same time</li><li>
Strong attention to detail and accuracy</li></ul>
Benefits that Matter
At East River, we value your well-being and want you to thrive. That's why we provide a comprehensive benefits package that includes:<ul><li>
Medical insurance with employer contribution to a Health Savings Account (HSA)</li><li>
Paid training and development opportunities</li><li>
Access to a wellness program and financial planning resources</li><li>
Retirement pension plan and contribution to a 401(k) savings plan</li><li>
Generous paid time off, including vacation, sick leave, and holidays</li><li>
9/80 work schedule, which gives you every other Friday off to encourage a work-life balance.</li></ul>
Want to learn more about East River? Visit our website's career pages and hear what our current employees have to say.
Questions? Contact hr@eastriver.coop or (605) 256-4536.
Applications accepted through June 26, 2026, with interviews expected to begin the week of July 6.
This institution is an equal opportunity provider and employer.</div>

Communications & Marketing Manager

Serene Health

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions: Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table. We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members. A career at Optima MMG is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work! Job Summary: The official job title is Community Support Outreach Specialist. The Community Support Outreach Specialist cultivates relationships with community programs, members and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness. The Community Support Outreach Specialist also implements ongoing efforts to support members after securing housing, ensuring continued development of life skills, financial literacy, and home management skills to promote long-term stability and self-sufficiency. The program we service will include programs and centers from the community support services section below. Responsibilities: Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. The CS Outreach Specialist aid in assisting them to find and sustain housing, ultimately putting an end to their homelessness. Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers and training programs. Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based and appropriate to ensure members are matched with resources considering their needs and income-generating abilities. Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting. Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor. Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers and case managers as needed. Monitor member's progress towards agreed-upon goals. Perform additional duties as assigned. Community Support (CS) Services: Housing Transition Navigation Services Housing Tenancy and Sustaining Services Community Transition Services/ Nursing Facility Transition to a Home Housing Deposits Short-Term Post-Hospitalization Housing Education and Experience: High school, diploma or GED is required. Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care is required. Required Skills/Abilities: Must have a valid California driver's license and valid vehicle insurance. Excellent communication, interpersonal, customer service, active listening and organizational skills. Computer skills for documentation, email and chat support. Proficient speaking, reading, and typing abilities and possess strong proofreading skills. Proficient skills in working independently and collaboratively in a team to provide member care. Proficiency in multitasking, organization, financial management, planning and attention to detail is required for effectively providing care to multiple members simultaneously. Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families. Ability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm-hearted nature. Physical Requirements: Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting: Able to lift up to 15lbs. Benefits Our full-time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental, &amp; Vision Benefits: We have various insurance options for you and your family. Short &amp; Long-Term Disability Benefits: Protection when you need it most. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones. Flexible Spending Accounts: Manage your finances with flexibility. Employee Assistance Program (EAP): Support when life throws challenges your way. 401(K): Building your financial future with us. Effective after 1 year of employment. Paid Vacation and Sick Leave: Flexibility for the planned and unplanned. Paid Holidays: Quality time to enjoy celebrations. Employee Referral Program: Share the opportunities and reap the rewards. Company Discount Program: Enjoy savings on everyday expenses and memberships. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities. Pre-Employment Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.

Housing Navigator

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