parking manager

Ace Parking Management

<div>bout Us:

One of the reasons why we are the nation&rsquo;s leading parking management expert is because we recognize that &ldquo;people&rdquo; are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn &ldquo;Every Thank You,&rdquo; which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture &ndash; a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

 About the Position:

As an operations manager, you will manage a team and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:

Accountability
<ul>
<li>Work with leadership to carry out Company directives and incentives to drive business.</li>
<li>Analyze information and processes and develop more effective or efficient processes and strategies.</li>
<li>Generate reports and present information to upper-level managers or other parties.</li>
<li>Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.</li>
<li>Maximizes profitability by controlling expenses and efficiently managing operational staff.</li>
<li>Approve timecards and manage labor hours.</li>
<li>Manage annual operating budget and expenditures.</li>
<li>Compile location sales data and coordinate with the Company&rsquo;s audit team to ensure all revenue is captured timely and accurately.</li>
<li>Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.).</li>
<li>Report all maintenance and equipment repairs to the client and assist as needed</li>
<li>Maintain continual communication with the client, guests, and corporate leadership.</li>
</ul>
Profitability
<ul>
<li>Monitor financial performance, including revenue, expenses, and labor costs.</li>
<li>Implement cost-control measures to maximize profitability while maintaining service quality.</li>
<li>Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.</li>
<li>Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.</li>
<li>Set and track key performance metrics related to operational efficiency, customer service, and financial performance.</li>
<li>Accountable for meeting or exceeding established performance targets.</li>
</ul>
Exceptional Service
<ul>
<li>Train and motivate staff to provide exceptional customer service.</li>
<li>Address customer inquiries, concerns, and complaints in a professional and timely manner.</li>
<li>Regularly assess service quality through feedback mechanisms and take corrective actions as needed.</li>
<li>Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.</li>
<li>Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.</li>
</ul>
Communication
<ul>
<li>Foster clear and open communication within the team and with other departments.</li>
<li>Coordinate with property management to ensure a seamless guest experience.</li>
<li>Conduct regular meetings with staff to relay important information and gather input.</li>
</ul>
Family
<ul>
<li>Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.</li>
<li>Encourage a healthy work-life balance for team members.</li>
<li>Offer opportunities for professional growth and development within the department.</li>
</ul>
About YOU:

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top-notch parking services. He/she will also possess the following experience and key attributes.

Your Qualifications:
<ul>
<li>Strong understanding of business management, financial, and leadership principles.</li>
<li>Excellent communication, leadership, coaching, and conflict resolution skills.</li>
<li>Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.</li>
<li>Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.</li>
<li>Commitment to providing exceptional service to customers and support to staff members.</li>
<li>Must have and maintain a valid driver&rsquo;s license.</li>
<li>Must be able to drive a manual transmission vehicle.</li>
<li>Must have at least 3 years of managerial experience.</li>
<li>Knowledge of and working skills in Microsoft Office Suite.</li>
<li>Prior experience working within the hotel / hospitality industry is preferred.</li>
<li>A 4-year degree is preferred but not required.</li>
</ul> What We Can Offer You for All Your Hard Work:
<ul>
<li>The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.</li>
<li>The building of supportive, professional relationships.</li>
<li>Job training and career development.</li>
<li>Ability to participate in the Company&rsquo;s bonus program.</li></ul> 


Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: Memberservices@aceparking.com describing the accommodation.</div>

PARKING MANAGER - AIRPORT

Fontainebleau Las Vegas

<div><div>POSITION OVERVIEW
The Valet &amp; Parking Assistant Manager will assist the Valet &amp; Parking Manager with managing all aspects of the valet department and Parking Services. The primary focus will be on delivering exceptional customer service, optimizing parking operations, and maintaining a high level of professionalism and guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:<ul><li>
Assist the Valet &amp; Parking Manager with overseeing the overall management of the valet Parking department, including personnel, operations, and equipment
</li><li>Assist the Valet &amp; Parking Manager with developing and implementing valet policies, procedures, and performance standards to ensure a consistent and exceptional level of service.</li><li>
Lead and inspire a team of attendants, providing guidance, training, and ongoing coaching to ensure a high-performance work environment</li><li>
Foster a culture of exceptional customer service, emphasizing professionalism, courtesy, and attention to detail</li><li>
Conduct regular performance evaluations and provide feedback to attendants, recognizing achievements and identifying areas for improvement</li><li>
Set and maintain a high standard of customer service, ensuring that guests receive a warm welcome, efficient parking services, and a positive experience from arrival to departure</li><li>
Respond promptly and professionally to guest inquiries, concerns, and complaints, taking appropriate actions to resolve issues and exceed guest expectations</li><li>
Assist the Valet &amp; Parking Manager with implementing guest satisfaction measurement tools and procedures, regularly evaluating feedback to identify trends, areas for improvement, and opportunities to enhance the guest experience</li><li>
Optimize parking capacity by managing the flow of vehicles, ensuring efficient parking and retrieval processes, and maximizing space utilization</li><li>
Monitor and maintain the functionality of parking equipment, coordinating repairs or replacements as needed</li><li>
Implement and enforce safety protocols and traffic regulations, ensuring the safe handling of vehicles and the well-being of guests and staff</li><li>
Collaborate with other departments, such as front desk, concierge, and security, to ensure smooth coordination and seamless guest experiences</li><li>
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary</li></ul>
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.<ul><li>
High School diploma or equivalent required</li><li>
Minimum of one (1) year of experience in Front Services for a large-scale, luxury resort</li><li>
Proven experience in a front service or guest services role within a luxury hotel or high-end resort, with previous supervisory experience preferred</li><li>
Proficient with Skidata, Hotsos and HMS a plus</li><li>
Highly motivated and energetic personality with a strong commitment to excellence in hospitality</li><li>
Ability to maintain composure when working in busy and stressful situations</li><li>
Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment</li><li>
Ability to maintain the confidentiality of sensitive guest and company information</li><li>
Excellent communication and interpersonal skills, with a polished and professional demeanor</li><li>
Customer-centric mindset with a passion for delivering exceptional and personalized guest experiences</li><li>
Proficiency in using front office and guest service systems, as well as Microsoft Office Suite (Word, Excel, Outlook)</li><li>
Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests</li><li>
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization</li><li>
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams</li><li>
Demonstrated ability in maintaining consistent, high-quality service levels</li><li>
Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly</li><li>
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends</li><li>
Work in a fast-paced, busy, and somewhat stressful environment</li></ul>
SUPERVISORY RESPONSIBILITIES
This position supervises all line-level positions with the Valet &amp; Parking department.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
SALARY
$60150.00 per year - $67000.00 per year</div></div>

Valet & Parking Assistant Manager

Jacobsen|Daniels

<div>
 Apply
 
 
 
 Description
 
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 FLSA Status:
 
 Non-Exempt
 
 
 
 Hourly Rate:
 
 $17 - $21 per hour + Overtime
 
 
 
 Location
 
 : Detroit Metropolitan Airport (DTW), MI
 
 
 
 Income Potential - Up to $50,000 (Including Overtime)
 
 
 
 
 Weekly Payroll! Get paid every single week!
 
 
 
 
 Position Summary
 
 
 
 Assist the Manager in managing all elements of the parking facilities to contractual expectations, focusing on service expectations, employee supervisor, cost controls, and physical integrity of property. Provides leadership and direction to department staff, overseeing parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client. This person will have flexible availability and be available for some day and night shifts.
 
 
 
 Requirements
 
 
 
 
 Supervisory Support:
 
 
 
 <ul>
 <li>
 Provides training and mentoring to junior staff members. Training and mentoring may include formal training on specific skills required of J|D staff and/or on-the-job training and mentoring, which may be of a technical nature, or focus on any other key professional skills required for success at J|D.
 </li>
 <li>
 Provides critical feedback to junior staff on an as needed basis. Has a full understanding that critical feedback is given as the means to maximize the value of associates to clients. Staff should be made aware of skills and behaviors that are valuable to clients as well as those that are not. Feedback should always be given in a neutral and fair environment and the dialogue should be conducted in a fully professional manner.
 </li>
 <li>
 Develops directly reporting supervisors and team members to create a highly engaged environment
 </li>
 <li>
 Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc.
 </li>
 <li>
 Scopes of authority - Disciplinary actions are to be carried out by the person in this role.
 </li>
 <li>
 Oversee team member audits and follow-up to ensure all guidelines and policies are followed
 </li>
 <li>
 Encourage team member development and participate in employee interviews for all positions
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Leads teams, internal or external, through visioning, stakeholder assessment exercises and strategy development exercises.
 </li>
 <li>
 Gives direction in a clear and concise manner to staff that have sufficiently proven their ability to deliver without excess supervision.
 </li>
 <li>
 Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staff.
 </li>
 <li>
 Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
 </li>
 <li>
 Work through scheduled team meetings to develop strategies to improve employee satisfaction.
 </li>
 <li>
 Ensure appropriate and timely investigation response to guest and employee concerns.
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 <ul>
 <li>
 Recognizes bona-fide leads and immediately passes them onto management and Human Resources for additional vetting, intelligence gathering and follow up.
 </li>
 <li>
 Responsible for hiring, training and development of Parking Attendants, Cashiers, Maintenance and Supervisors.
 </li>
 <li>
 Create and maintain pertinent staffing schedules.
 </li>
 <li>
 Responsible for managing all employees by setting work expectations and leadership standards.
 </li>
 <li>
 Coordinate parking and transportation activities with other departments.
 </li>
 <li>
 Develop and implement programs to improve guest and employee satisfaction.
 </li>
 <li>
 Work closely with property management by attending weekly or daily meeting with GM and Valet Manager to build a relationship and ensure expectations are met.
 </li>
 <li>
 Assist to managing operating budgets, labor and non-labor budgets.
 </li>
 <li>
 Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operations.
 </li>
 <li>
 Planning and executing customer service initiatives and daily game plans.
 </li>
 <li>
 Submission of various reports to headquarters &ndash; Incident, deposit, daily field, monthly usage, and monthly operating statement.
 </li>
 <li>
 Assurance of correct submission of property / departmental payroll with focus on controlling labor cost and maximizing revenue.
 </li>
 <li>
 Responsible for accuracy of work from departmental supervisors.
 </li>
 <li>
 Internal / External Audit scheduling and supervision.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Leader-leads by example, supports growth agenda, strong public person a and industry presence
 </li>
 <li>
 Motivator-supports and inspire staff to accomplish the mission, vision, and values of the firm
 </li>
 <li>
 Decision making &ndash; able to make sound, well-informed, and objective decisions; able to perceive the impact and implications of decisions. Can commit to action even in uncertain situations in order to accomplish organizational goals.
 </li>
 <li>
 Customer Service &ndash; Able to assess the needs of the customers, provide information or assistance, resolve issues or problems and satisfy expectations. Knows about available products and services and is committed to providing quality work.
 </li>
 <li>
 Communicator-business developer, professionally leading the firm as a national service provider. Able to effectively communicate with team members and management.
 </li>
 <li>
 Innovator-forward thinker that can imagine the possibilities of a national practice.
 </li>
 <li>
 Highly organized. Able to multi-task to accomplish desired productivity levels and outcomes.
 </li>
 <li>
 A high level of integrity.
 </li>
 <li>
 Above average time management skills.
 </li>
 <li>
 Expert problem solver - Able to identify problems, determine accuracy and relevance of information and use sound judgment to generate and evaluate alternatives and make recommendations.
 </li>
 <li>
 Above average reasoning ability. Able to identify rules principles, or relationships that explain facts, data, or other information; analyze information and make correct inferences or draw accurate conclusions.
 </li>
 <li>
 Expert in Microsoft Office Suite applications.
 </li>
 <li>
 Must be self-motivated, fast learner, with a high attention to detail.
 </li>
 <li>
 Must be available to work on weekends, holidays and nights, as required by season and role.
 </li>
 <li>
 Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day.
 </li>
 <li>
 Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
 </li>
 <li>
 Valid driver's license, insurable driving record history, and the ability to drive vehicle
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Associates or Four-year college degree a plus.
 </li>
 <li>
 Minimum 2 years of operations management/supervisor experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)
 </li>
 <li>
 Working knowledge of parking and transportation systems software a plus.
 
 
 </li>
 </ul>
 
 Licensing/Certifications
 
 
 
 Valid in-state driver&rsquo;s license with a clean driving record.
 
 
 
 Physical Demands
 
 
 
 While performing the duties of this job, the employee is regularly required to stand, sit for long periods of time, bend, use hands to manipulate (type), perform repetitive motions, talk and hear; walk; sit, and lift or move no more than twenty five(25) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral visions, depth perception and the ability to adjust focus. Willingness to work in the elements &ndash; heat, wind, snow, rain, etc. is required.
 
 
 
 Mental Demands
 
 
 
 While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with occasional interruptions, and interact with staff and other organizations. Must have the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
</div>

Parking Facilities Supervisor - DTW Airport

ABM Industries Inc.

<div>The Parking Operations Manager is responsible for overseeing client facilities and personnel within their designated area to ensure the delivery of high-quality, professional services. This includes maintaining compliance with all safety, quality, and regulatory standards set forth by the Company, our Clients, and relevant authorities. Additionally, the role is accountable for achieving the planned profitability of assigned accounts through effective management and operational excellence.

Prior parking operations experience is required.

Compensation: $83,200 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM

ABM Staff &amp; Management Benefits Information<ul><li>
Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements.</li><li>
Maintain positive relationship with client representatives.</li><li>
Control cost to ensure profitability of area of responsibility</li><li>
Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices.</li><li>
Responsible for recruiting, hiring and training of all employees in his/her area of responsibility. Ensure this is done in accordance with established procedures tand in a cost-effective manner.</li><li>
 Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.</li><li>
Ensure that duty managers and supervisors are properly trained and understand their assigned duties.</li><li>
Monitor compliance with contractual and regulatory requirements in area of responsibility</li><li>
Ensure that payroll is prepared and transmitted in an accurate and timely manner.</li><li>
Ensure that any injuries, incidents, accidents, etc are documented, reported and processed appropriately.</li><li>
Monitor safety program within area of responsibility and communicate with Safety Quality Managers on a frequent basis to ensure compliance with all Company safety standards.</li><li>
Miscellaneous duties as assigned.</li></ul><ul><li>Proven experience managing multi-location parking operations and leading service teams.</li><li>Demonstrated ability to implement policies, procedures, and performance standards.</li><li>Strong communication skills, both verbal and written.</li><li>Ability to work in outdoor environments and adapt to varying weather conditions.</li></ul><div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Operations Manager

<div>The Rental Car Operations Manager will oversee and manage the parking operation of the parking facility in Rochester. The Rental Car Operations Manager will develop, recommend and implement programs, systems and procedures to ensure that the parking operations are efficient and profitable and that they maintain the company&rsquo;s reputation for servicing clients and customers with professionalism such that we are setting the standard of excellence in parking management. The Rental Car Operations Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruiting, safety, productivity, and quality of operations.
Compensation: $65,000 - $70,000 annual salary (US Dollars)
 
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Staff &amp; Management
<ul><li>
Ability to quickly make sound decisions under pressure.</li><li>
Safely operates vehicles while observing speed limits and slower reasonable speeds in the presence of pedestrians, obstacles, bright sunlight glare, darkness, etc. and assures leads and drivers do the same.</li><li>
Oversees the movement of (or moves) vehicles from one point to another under the direction of the customer or account manager.</li><li>
Performs frequent walk-arounds to assess the effectiveness of the team as well as monitor potential trouble spots needing attention to resolve.</li><li>
Assures all employees falling under this position&rsquo;s supervision are kept busy, efficiently performing their duties.</li><li>
Constantly assesses the facility to be proactive in directing the movement of vehicles to required destinations.</li><li>
Maintains frequent contact with the customer. Seeks direction as needed from the appropriate source.</li><li>
Serves as a role model by providing positive example of how job should be accomplished. Provides training as necessary to establish acceptable practices and correct deficiencies, etc. when remedial training is required.</li><li>
Constantly looks for and suggests improvements to enhance safety and increase productivity.</li><li>
Identifies, corrects and/or communicates safety issues to first and then the customer.</li><li>
Ensures drivers properly use signaling methodologies (flashers on, trunk open, keys in door, etc.) to signify various pre-established meanings.</li><li>
Ensures drivers park vehicles leaving them in pre-agreed-upon states, i.e. windows up, radio turned down then off, glove box, etc. closed, keys in door, etc.</li><li>
Ensures cars are &ldquo;parked in class&rdquo; as directed by the customer.</li><li>
Ensures cars are washed in the carwash in such a manner that they are clean and that they do not receive damage in the process.</li><li>
Ensures accident reports are accurately completed when a vehicle is damaged in any way and that the accident is promptly reported to the District Manager, Safety, Claims and Customer.</li><li>
Looks for root causes of accidents and communicates findings to the District Manager first then to the customer in an effort to eliminate or mitigate the causes in the future.</li><li>
Counsels, trains or disciplines employees as appropriately when they have caused an accident or are observed doing the job in an unsafe manner.</li><li>
Dispatches &ldquo;transporters&rdquo; and monitors their productivity, effectiveness, time efficiency, etc. Provides guidance as necessary.</li><li>
Performs time keeping functions such as assuring all employees clock in and out properly.</li><li>
Makes decisions about releasing excess-for-the-day employees while keeping in mind likely spikes in demands for drivers that likely could occur before</li><li>
Performs other duties as assigned or requested.</li></ul><ul><li>
Two to three (2-3) years of proven operations management experience</li><li>
Good communication skills both written and verbal</li><li>
Good customer service skills</li><li>
Knowledge of MS Office including word, outlook, excel and PowerPoint.</li><li>
Previous rental car experience strongly preferred.</li></ul><div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Rental Car Operations Manager

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.<div><h3 class="jobSectionHeader">
SUMMARY</h3></div>
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.<div><h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3></div>
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients&rsquo; staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
The total amount of time for all functions of the job - 100%<div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div>
Education:
<ul><li>Associate&rsquo;s degree or equivalent degree preferred</li></ul>
Required Licensure, Certification, etc.:
<ul><li>Valid driver&rsquo;s license and clean driving record</li></ul>
Work Experience:
<ul><li>A minimum of one (1) year of related experience in hospitality</li></ul>
Knowledge:
<ul><li>Knowledge of Towne Park&rsquo;s and site-specific preventative safety and security procedures</li><li>
Knowledge of Towne Park&rsquo;s safe driving policies and procedures</li><li>
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park</li><li>
Knowledge of Towne Park&rsquo;s equipment training, policies and procedures for use in a safe and efficient manner</li><li>
Knowledge of Towne Park&rsquo;s claim check, ticketing and key box training, policies and procedures</li><li>
Knowledge of Towne Park&rsquo;s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA</li><li>
Knowledge of business writing, basic accounting and business metrics</li><li>
Knowledge of the client&rsquo;s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.</li></ul>
Skills:
<ul><li>Must be able to drive manual transmission</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li><li>
Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.</li><li>
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety</li></ul><div><h3 class="jobSectionHeader">
SCOPE
</h3></div>Authority to Act:
<ul><li>Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.</li><li>
Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.</li></ul>
Budget Responsibility:
<ul><li>The employee has control over resources available only.</li></ul><div>
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000-$70,000. 
 
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.<h3 class="jobSectionHeader">
WORKING CONDITIONS &amp; PHYSICAL DEMANDS
</h3></div>The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 10% may be required.</div>

Associate Manager - Valet & Parking Services - Maryland Live! Casino & Hotel

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.<div><h3 class="jobSectionHeader">
SUMMARY</h3></div>
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.<div><h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3></div>
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this job description. - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients&rsquo; staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
The total amount of time for all functions of the job - 100%<div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div>
Education:
<ul><li>Associate&rsquo;s degree or equivalent degree preferred</li></ul>
Required Licensure, Certification, etc.:
<ul><li>Valid driver&rsquo;s license and clean driving record</li></ul>
Work Experience:
<ul><li>A minimum of one (1) year of related experience in hospitality</li></ul>
Knowledge:
<ul><li>Knowledge of Towne Park&rsquo;s and site-specific preventative safety and security procedures</li><li>
Knowledge of Towne Park&rsquo;s safe driving policies and procedures</li><li>
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park</li><li>
Knowledge of Towne Park&rsquo;s equipment training, policies and procedures for use in a safe and efficient manner</li><li>
Knowledge of Towne Park&rsquo;s claim check, ticketing and key box training, policies and procedures</li><li>
Knowledge of Towne Park&rsquo;s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA</li><li>
Knowledge of business writing, basic accounting and business metrics</li><li>
Knowledge of the client&rsquo;s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.</li></ul>
Skills:
<ul><li>Must be able to drive manual transmission</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li><li>
Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.</li><li>
A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety</li></ul><div><h3 class="jobSectionHeader">
SCOPE
</h3></div>Authority to Act:
<ul><li>Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.</li><li>
Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.</li></ul>
Budget Responsibility:
<ul><li>The employee has control over resources available only.</li></ul><div> 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $60,000-$70,000. 
 
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.<h3 class="jobSectionHeader">
WORKING CONDITIONS &amp; PHYSICAL DEMANDS
</h3></div>The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 10% may be required.</div><div></div>

Associate Manager -Valet & Parking Services - Marriott Waterfront Baltimore

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