parts consultant

Al-Futtaim

<div><p><b>Job Requisition ID: </b>176066</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role</b><br>
As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.</p><br>
<p></p>
<div><b>
What You Will Do</b><br>
<ul><li>Receive customers promptly, understand their concerns, and accurately record job requirements.</li><li>Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.</li><li>Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.</li><li>Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.</li><li>Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.</li><li>Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.</li><li>Manage parts returns according to policy and ensure completeness of documentation.</li><li>Achieve assigned monthly targets for parts, service, and other revenue streams.</li><li>Complete dealer certifications and participate in skill contests as required.</li><li>Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.</li></ul></div><br>
<p></p>
<div><b>
Required Skills to Be Successful</b><br>
<ul><li>Minimum of 3 years&rsquo; experience as a Parts or Service Advisor in an automotive dealership.</li><li>Bachelor&rsquo;s degree in Automobile or Mechanical Engineering (or equivalent).</li><li>Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.</li><li>Technical understanding of automotive parts and repair processes.</li></ul></div><p><br>
<b>
About the Team</b><br>
You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.</p><br>
<p></p>
<div><b>
What Equips You for the Role</b><br>
<ul><li>Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work under pressure while maintaining service quality.</li><li>Customer centric mindset with a commitment to delivering excellent service.</li><li>Strong customer handling, communication, and interpersonal skills.</li><li>Ability to manage cash, documentation, and inventory with high accuracy.</li></ul></div><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>
Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p>
<p>
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<br>
Additional Internal Information:</p><div><br>
<ul><li>Reports to: Parts Manager</li><li>Band: D</li></ul></div>
<p><b>
Note:-</b></p>
<p>
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.<br>
You must inform your HRBP in confidence of your application.<br>
Please note that this vacancy may be advertised externally in the next week so apply without delay.</p></div><p></p>

Parts Advisor

Tesla

<div><b>What to Expect</b><div><p>
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world&rsquo;s transition to sustainable energy</p><p>
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We&rsquo;ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.</p><p>
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.</p></div><p></p><b><br>
What You'll Do</b><div><ul><li>
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments</li><li>
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members</li><li>
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations</li><li>
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries</li><li>
Systematically receive, inspect, and put away stock and special-order parts</li><li>
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements</li><li>
Pick up and transport parts using van or forklift, engaging third parties when necessary</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours</li><li>
Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office</li><li>
Valid driver&rsquo;s license required and ability to obtain appropriate state licensing, where applicable<br>
</li><li>
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time</li><li>
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li><br>
</ul></div><br>
<br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

<div><b>What to Expect</b><div><p>
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world&rsquo;s transition to sustainable energy.</p><p>
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We&rsquo;ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.</p><p>
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.</p></div><b><br>
What You'll Do</b><div><ul><li>
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments</li><li>
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members</li><li>
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations</li><li>
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries</li><li>
Systematically receive, inspect, and put away stock and special-order parts</li><li>
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements</li><li>
Pick up and transport parts using van or forklift, engaging third parties when necessary</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours</li><li>
Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office</li><li>
Valid driver's license required and ability to obtain appropriate state licensing, where applicable</li><li>
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time</li><li>
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li>
</ul></div><div>Expected Compensation</div><div>
$19.38 - $38.76/hour + cash and stock awards + benefits<p>
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p></div><br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

<div><b>What to Expect</b><div><p>
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world&rsquo;s transition to sustainable energy.</p><p>
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We&rsquo;ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.</p><p>
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.</p></div><p></p><b><br>
What You'll Do</b><div><ul><li>
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments</li><li>
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members</li><li>
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations</li><li>
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries</li><li>
Systematically receive, inspect, and put away stock and special-order parts</li><li>
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements</li><li>
Pick up and transport parts using van or forklift, engaging third parties when necessary</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours</li><li>
Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office</li><li>
Valid driver&rsquo;s license required and ability to obtain appropriate state licensing, where applicable<br>
</li><li>
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time</li><li>
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li><br>
</ul></div><br>
<br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

<div><b>What to Expect</b><div><p>
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world&rsquo;s transition to sustainable energy.</p><p>
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We&rsquo;ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.</p><p>
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.</p><p>
Shift: 1:00pm - 12:00am; Monday -Thursday</p></div><b><br>
What You'll Do</b><div><ul><li>
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments</li><li>
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members</li><li>
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations</li><li>
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries</li><li>
Systematically receive, inspect, and put away stock and special-order parts</li><li>
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements</li><li>
Pick up and transport parts using van or forklift, engaging third parties when necessary</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours</li><li>
Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office</li><li>
Valid driver&rsquo;s license required and ability to obtain appropriate state licensing, where applicable<br>
</li><li>
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time</li><li>
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li>
</ul></div><div>Expected Compensation</div><div>
$19.38 - $38.76/hour + cash and stock awards + benefits<p>
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p></div><br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

AW Rostamani

<div><div><p><b>Job Purpose
</b></p><p>To support parts sales operations by ensuring accurate identification, quotation, invoicing, and timely supply of parts while delivering a high standard of customer service and achieving assigned sales targets
</p><p><b>Job Responsibilities
</b></p><ul><li><p>Ensure individual sales targets are achieved, where applicable
</p></li><li><p>Understand customer requirements related to parts enquiries
</p></li><li><p>Accurately and promptly identify parts using the FAST retrieval system or EPC
</p></li><li><p>Communicate clearly with customers regarding parts availability and pricing
</p></li><li><p>Prepare quotations based on customer requirements
</p></li><li><p>Prepare invoices and delivery orders for parts supply as required
</p></li><li><p>Ensure parts requested by customers are supplied in a timely manner, including follow-up with the warehouse where necessary
</p></li><li><p>Handle telephone enquiries related to parts and prepare quotations as required Attend CRM calls and manage customer enquiries
</p></li><li><p>Prepare parts estimates for the workshop when required
</p></li><li><p>Communicate with customers via phone, WhatsApp, or email regarding parts orders
</p></li><li><p>Conduct parts requisition analysis to identify lost sales based on quotations and parts requests from the workshop or counter
</p></li><li><p>Actively participate in sales promotions relevant to the assigned segment
</p></li><li><p>Recommend improvements to work processes and actively participate in Kaizen initiatives
</p></li><li><p>Ensure compliance with ISO procedures, AS-DOS, and N-CAM standards
</p></li><li><p>Maintain accurate and organised sales documentation and records
</p></li><li><p>Maintain and update the customer database
</p></li><li><p>Adhere to Nissan Standard Processes when dealing with customers (N-POT)
</p></li><li><p>Demonstrate strong interpersonal skills and work effectively as part of a team
</p></li></ul><p><b>Educational Qualifications
</b></p><ul><li><p>Graduate or Diploma in Automobile Engineering
</p></li></ul><p><b>Work Experience
</b></p><ul><li><p>Minimum of 3 years&rsquo; experience in parts sales within the automotive industry
</p></li></ul><p><b>Competencies
</b></p><ul><li><p>Proficient computer skills and strong communication abilities
</p></li><li><p>Knowledge of spoken Arabic is an advantage
</p></li><li><p>Willingness to be posted at any branch in Dubai or the Northern Emirates
</p></li></ul><p><b>Languages
</b></p><ul><li><p>English (mandatory)
</p></li><li><p>Arabic (advantage)</p></li></ul></div></div><p></p>
<br><div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

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