parts sales advisor

Al-Futtaim

<div><p><b>Overview Of The Role:</b></p><br>
<p>
The Telesales Executive is responsible for handling parts enquiries, supporting the growth of the parts business, and optimizing conversion rates. The role involves engaging with customers through various channels, aiding parts sales teams, maintaining customer relations, and ensuring overall customer satisfaction. The role requires effective communication, the ability to use electronic catalogues, and a proactive approach in upselling and cross-selling products to enhance revenue and market presence.</p><p><br>
<b>
What You Will Do:</b></p><br>
<ul>
<li>Handle Parts enquiries via calls, emails, webchat, WhatsApp using Electronic Parts Catalogue (EPC).</li>
<li>Provide price and availability information using Dealer Management System.</li>
<li>Work closely with branches to finalize sales deals.</li>
<li>Promote Spare Parts and other consumable products through upselling and cross-selling.</li>
<li>Conduct sales calls to onboard new customers and maintain customer relations.</li>
<li>Explain product features and benefits to enhance customer understanding.</li>
<li>Perform sales support activities like preparing quotes and sales orders.</li>
<li>Manage leads through Lead Management Systems and register new customers.</li>
<li>Respond promptly to customer inquiries and handle complaints professionally.</li>
<li>Ensure customer satisfaction by providing accurate information and managing challenging situations.</li>
<li>Maintain customer databases and update records regularly.</li>
<li>Prepare reports on spare parts calls and share updates with line manager.</li>
<li>Coordinate with cross-functional teams for effective task completion.</li>
<li>Adhere to company policies and procedures.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p><br>
<ul>
<li>Expert knowledge of Electronic Parts Catalogue (EPC).</li>
<li>Strong communication and customer service skills.</li>
<li>Proficiency in CRM and IVR systems.</li>
<li>Ability to manage difficult situations and challenging customers effectively.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p><br>
<ul>
<li>A degree or diploma in a relevant field.</li>
<li>3 years of experience in the automotive customer support industry or as an automotive parts advisor.</li>
<li>Proficiency with Electronic Parts Catalogue (EPC).</li>
<li>Experience in automotive after-sales parts/products is preferred.</li>
<li>Strong communication skills with proficiency in English and other languages like Arabic &amp; Hindi/Urdu.</li>
<li>Familiarity with technology, CRM, and IVR systems.</li>
<li>Active listening skills and proper phone etiquette.</li></ul></div><p></p>

Telesales Executive - Spare Parts

<div><p><b>Job Requisition ID: </b>176066</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<p></p>
<p><b>
Overview of the Role</b><br>
As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.</p><br>
<p></p>
<div><b>
What You Will Do</b><br>
<ul><li>Receive customers promptly, understand their concerns, and accurately record job requirements.</li><li>Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.</li><li>Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.</li><li>Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.</li><li>Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.</li><li>Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.</li><li>Manage parts returns according to policy and ensure completeness of documentation.</li><li>Achieve assigned monthly targets for parts, service, and other revenue streams.</li><li>Complete dealer certifications and participate in skill contests as required.</li><li>Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.</li></ul></div><br>
<p></p>
<div><b>
Required Skills to Be Successful</b><br>
<ul><li>Minimum of 3 years&rsquo; experience as a Parts or Service Advisor in an automotive dealership.</li><li>Bachelor&rsquo;s degree in Automobile or Mechanical Engineering (or equivalent).</li><li>Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.</li><li>Technical understanding of automotive parts and repair processes.</li></ul></div><p><br>
<b>
About the Team</b><br>
You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.</p><br>
<p></p>
<div><b>
What Equips You for the Role</b><br>
<ul><li>Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.</li><li>Strong organizational skills with attention to detail.</li><li>Ability to work under pressure while maintaining service quality.</li><li>Customer centric mindset with a commitment to delivering excellent service.</li><li>Strong customer handling, communication, and interpersonal skills.</li><li>Ability to manage cash, documentation, and inventory with high accuracy.</li></ul></div><p></p><p><br>
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.</p>
<p>
Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</p>
<p>
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<br>
Additional Internal Information:</p><div><br>
<ul><li>Reports to: Parts Manager</li><li>Band: D</li></ul></div>
<p><b>
Note:-</b></p>
<p>
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.<br>
You must inform your HRBP in confidence of your application.<br>
Please note that this vacancy may be advertised externally in the next week so apply without delay.</p></div><p></p>

Parts Advisor

Autohub Elite General Trading LLC

<p>Looking for an automotive spare parts advisor with minimum 5years experience with multiple brands preferably European manufacturers like; BMW, Mercedes-Benz, Land Rover and Jaguar, all other brands like Japanese and American will be an advantage.</p><p>Maintain customer accounts.</p><p>Receiving enquiries</p><p>Sourcing products from suppliers</p><p>Upselling to customers</p><p>Arranging deliveries to customers</p><p>Collecting payments</p><p>Bringing new customers onboard</p><p>Grow sales turnover in the UAE.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED7,000.00 per month</p>

Automotive Spare Parts Advisor

<div>
 <strong>
  Job Requisition ID:
 </strong>
 176066
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role
  <br/>
  <br/>
 </strong>
 As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receive customers promptly, understand their concerns, and accurately record job requirements.
  </li>
  <li>
   Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.
  </li>
  <li>
   Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.
  </li>
  <li>
   Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.
  </li>
  <li>
   Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.
  </li>
  <li>
   Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.
  </li>
  <li>
   Manage parts returns according to policy and ensure completeness of documentation.
  </li>
  <li>
   Achieve assigned monthly targets for parts, service, and other revenue streams.
  </li>
  <li>
   Complete dealer certifications and participate in skill contests as required.
  </li>
  <li>
   Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 3 years&rsquo; experience as a Parts or Service Advisor in an automotive dealership.
  </li>
  <li>
   Bachelor&rsquo;s degree in Automobile or Mechanical Engineering (or equivalent).
  </li>
  <li>
   Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.
  </li>
  <li>
   Technical understanding of automotive parts and repair processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.
 <br/>
 <br/>
 <strong>
  What Equips You For The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.
  </li>
  <li>
   Strong organizational skills with attention to detail.
  </li>
  <li>
   Ability to work under pressure while maintaining service quality.
  </li>
  <li>
   Customer centric mindset with a commitment to delivering excellent service.
  </li>
  <li>
   Strong customer handling, communication, and interpersonal skills.
  </li>
  <li>
   Ability to manage cash, documentation, and inventory with high accuracy.
   <br/>
   <br/>
  </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 <br/>
 <br/>
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 <br/>
 <br/>
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
 <br/>
 <br/>
 Additional Internal Information:
 <br/>
 <br/>
 <ul>
  <li>
   Reports to: Parts Manager
  </li>
  <li>
   Band: D
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note:-
  <br/>
  <br/>
 </strong>
 You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
 <br/>
 <br/>
 You must inform your HRBP in confidence of your application.
 <br/>
 <br/>
 Please note that this vacancy may be advertised externally in the next week so apply without delay.
</div>


Parts Advisor | Al-Futtaim Automotive | DOMASCO

Eyewa

<div><div><h4 class="jobSectionHeader"><b>Job overview</b></h4><p>
We are looking for an active and efficient Sales Advisor to join our retail team.
</p><p>As a Sales Advisor, your duties and responsibilities will be to facilitate the sales by guiding customers towards their desired product and satisfy the customer by demonstrating the functions and other details.
</p><p>You are responsible to create an attractive environment for the customers to maximize the sales. You should have a good knowledge of the company&rsquo;s products and their functions.</p><p>
If your skills match our criteria and have customer service experience, then apply for this job now. We will love to meet you</p></div>
<div><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><ul><li>
Recommend the products and services to the customers according to their taste and style.</li><li>
Ensure customer satisfaction.</li><li>
Maintain the quality of services provided to the customers.</li><li>
Run and operate cash registers for the business.</li><li>
Replenish the stock when required.</li><li>
Manage the merchandise promptly according to the demand.</li><li>
Provide details on return policies and handling procedures.</li><li>
Determine what is to be displayed on shelves and for what duration of time.</li><li>
Meet sales targets efficiently.</li><li>
Maintain friendly and good relations with the clients.</li><li>
Determine prospective sales opportunities.</li></ul></div>
<div><h4 class="jobSectionHeader"><b>Requirements</b></h4><ul><li>
Bachelor&rsquo;s degree in Sales and Management or relevant field. A high school diploma will also be considered.</li><li>
Proven working experience as a Sales Advisor in a reputed organization or a similar role in the Retail Department.</li><li>
Proficient in Customer Relationship Management Software (Zoho or Freshsales) and MS Office.</li><li>
Excellent interpersonal skills.</li><li>
Good persuasive and analytical skills.</li><li>
Great interpersonal skills.</li><li>
Exceptional oral and written communication skills.</li><li>
Strong organizational skills.</li><li>
Ability to work in a team or individually as and when required.</li><li>
Ability to manage and handle multiple tasks.</li><li>
Outstanding problem-solving skills.</li><li>
Exceptional attention to detail.</li><li>
Hard-working individual.</li><li>
Good time management abilities.</li><li>
Strong decision-making skills.</li></ul></div></div>

Sales Advisor

Tesla

<div><b>What to Expect</b><div>
Do you want to help accelerate the world&rsquo;s transition to sustainable energy? At Tesla that is our mission. We&rsquo;ve created one of the most innovative vehicles ever made, and as a Parts Advisor you will help ensure an equally innovative service to our customers. Are you up for the challenge?<br>
<br>
We offer:<ul><li>
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success</li><li>
The chance to work with innovative technology, advanced tools and software</li><li>
Ongoing training and development to help you grow your skills and career</li><li>
A competitive compensation and benefits package</li><li>
A safe, clean and fun workplace</li></ul></div><br>
<b>
What You'll Do</b><div><ul><li>
Organize: You source and allocate parts as needed to fulfil our service commitments. You will also be responsible for receiving, picking and shipping. We trust you to run flawless warehouse management, enabling the Service teams to deliver excellence</li><li>
Ensure quality: Receiving parts, we trust you to ensure the quality and accuracy of parts and paperwork delivered. Your diligence equals efficient Service appointments and effective workflow</li><li>
Coordinate &amp; Collaborate: To ensure parts availability you collaborate across teams and work closely with suppliers. You review jobs and plan accordingly, following and communicate quickly about changes</li><li>
Communicate: To provide a seamless experience for our customers, you keep a high level of communication with local Service teams and suppliers</li><li>
Multi-task: To provide excellent support you handle multiple priorities with efficiency, organize workload and solve problems proactively. You make sure that we always are able to serve customers on time, and never lose sight of the big picture</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Experienced: You have professional experience within warehousing and logistics, preferably from automotive industries</li><li>
Interested &amp; fast learner: We don&rsquo;t require you to be an automotive expert, but we expect you to have a genuine car interest and always be eager to learn more</li><li>
A skilled communicator: You speak and write English well, and know how to get your point across clearly and respectfully</li><li>
Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems</li><li>
Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts</li><li>
Safe to drive: We require you to hold a full valid driver&rsquo;s license</li><li>
Eligible to work in Iceland</li></ul></div><br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Parts Advisor - Akureyri

<div><b>What to Expect</b><div><p>
At Tesla, our Parts Advisors play an important role in service operations, offering fundamental support to both Technicians and customers in our mission to accelerate the world&rsquo;s transition to sustainable energy</p><p>
As a Parts Advisor, you will provide critical parts support to the service center; liaise with other departments, as well as focusing on the continuous development of your skills. We&rsquo;ve created one of the most innovative vehicles ever made and you will help ensure an equally innovative service to customers.</p><p>
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for the brand and the ability to thrive in a team environment.</p></div><p></p><b><br>
What You'll Do</b><div><ul><li>
Source parts from Distribution Centers and other Service Center locations and allocate them to vehicle service appointments</li><li>
Monitor inventory within the parts system, communicate parts updates and availability with relevant team members</li><li>
Review upcoming appointments and ensure they are properly prepared and documented in our system. Prepare internal orders for shipment to other service center locations</li><li>
Process and return warranty part shipments for quality assurance including handling hazardous materials and high-voltage batteries</li><li>
Systematically receive, inspect, and put away stock and special-order parts</li><li>
Escalate parts issues from internal or external suppliers in collaboration with Regional Parts Manager, acting as a point of contact to vendors and giving constructive feedback that will contribute to future improvements</li><li>
Pick up and transport parts using van or forklift, engaging third parties when necessary</li></ul></div><br>
<b>
What You'll Bring</b><div><ul><li>
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers</li><li>
This role requires flexibility to support critical projects and deadlines, including occasional weekend or evening hours</li><li>
Effectively handle multiple priorities, organize workload, and meet deadlines</li><li>
Able to communicate, read, and write effectively in the English language on all levels. Proficient in MS Office</li><li>
Valid driver&rsquo;s license required and ability to obtain appropriate state licensing, where applicable<br>
</li><li>
Ability to perform repetitious duties including: regularly lift up to 25 lbs., sit, bend and stand for long periods of time</li><li>
Specific vision abilities required include: ability to identify parts, operate systems, and identify potential safety hazards in the parts department</li></ul></div><br>
<b>
Compensation and Benefits</b><div>
Benefits</div><div><p>
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:</p>
<ul><li>Medical plans &gt; plan options with $0 payroll deduction</li>
<li>Family-building, fertility, adoption and surrogacy benefits</li>
<li>Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution</li>
<li>Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts (FSA)</li>
<li>401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li>
<li>Company paid Basic Life, AD&amp;D</li><li>
Short-term and long-term disability insurance (90 day waiting period)</li>
<li>Employee Assistance Program</li>
<li>Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays</li>
<li>Back-up childcare and parenting support resources</li>
<li>Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft &amp; legal services, and pet insurance</li>
<li>Weight Loss and Tobacco Cessation Programs</li>
<li>Tesla Babies program</li>
<li>Commuter benefits</li>
<li>Employee discounts and perks program</li><br>
</ul></div><br>
<br>
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.<br>
<br>
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

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