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demand planning manager

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parts sales manager

Volvo Penta

<div>
 Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
 
 
 
 PRIMARY OBJECTIVE: -
 
 
 
 To maximize aftermarket parts revenue and profitability through robust dealer network management, efficient supply chain coordination, customer-focused programs, and consistent stock levels.
 
 
 
 RESPONSIBILITIES / ACCOUNTABILITIES:-
 
 
 
 <ul>
 <li>
 Develop and execute the aftermarket parts business strategy to achieve sales, profitability, and growth targets.
 </li>
 <li>
 Track, analyze, and deliver key business KPIs such as parts revenue, Gross Profit (GP), and Gross Margin (GM%).
 </li>
 <li>
 Drive genuine parts sales by articulating product value, reliability, and total cost of ownership benefits to customers.
 </li>
 <li>
 Manage and strengthen the dealer and OEM network with a strong focus on parts availability and customer satisfaction.
 </li>
 <li>
 Plan, implement, and monitor after-sales sales campaigns to support business growth objectives.
 </li>
 <li>
 Lead, guide, and support Dealers and OEMs to achieve annual sales, margin, and profitability targets.
 </li>
 <li>
 Define and execute customer engagement programs in collaboration with Dealers, OEMs, and internal stakeholders.
 </li>
 <li>
 Manage parts sales through dealer channels and direct business
 </li>
 <li>
 Develop, implement, and maintain annual parts pricing strategies aligned with market dynamics for India, Nepal, and strategic accounts.
 </li>
 <li>
 Oversee issuance of commercial documentation and ensure compliance with internal policies and commercial governance.
 </li>
 <li>
 Conduct regular performance reviews with Parts Distribution Centres (PDC/SML) to ensure optimal inventory levels and service performance.
 </li>
 <li>
 Collaborate with Business Support, Supply Chain, and Warehouse teams to ensure optimal parts availability and inventory control.
 </li>
 <li>
 Guide and coach dealers on accurate parts ordering processes, system usage, and inventory management best practices.
 </li>
 <li>
 Conduct dealer parts stock audits and organize aftermarket sales and technical training programs.
 </li>
 <li>
 Coordinate with external suppliers and service partners to ensure quality, compliance, and continuity of supply.
 </li>
 <li>
 Develop and deploy aftermarket marketing materials, including brochures, demo kits, and promotional tools. &amp; Ensure adherence to company policies, safety standards, and compliance requirements across all aftermarket operations.
 
 
 </li>
 </ul>
 
 AUTHORITIES FOR DECISION MAKING: -
 
 
 
 <ul>
 <li>
 Volvo Penta Authority Matrix &amp; Volvo Penta Business Manual
 </li>
 <li>
 Set by the Director - Service market
 
 
 </li>
 </ul>
 
 QUALIFICATIONS &amp; EXPERIENCE:-
 
 
 
 <ul>
 <li>
 MBA in Sales &amp; Marketing
 </li>
 <li>
 B Tech in Mechanical Engineering/Electrical/Electronics/ Automobile.
 
 
 </li>
 </ul>
 
 EXPERIENCE &amp; SKILLS: -
 
 
 
 <ul>
 <li>
 Experience with the Industrial Market &amp; Understand of Diesel Engine Functions.
 </li>
 <li>
 Previous Parts Sales Experience.
 </li>
 <li>
 Knowledge in Parts Business &amp; Good Knowledge in Inventory handling process.
 </li>
 <li>
 Experience in defining and driving Aftermarket Sales Campaigns for B2B &amp; Retail sales channels.
 </li>
 <li>
 Having financial acumen &ndash; understanding Cash flow, Payment process.
 </li>
 <li>
 Good presentation and communication skills (both orally and written)
 </li>
 <li>
 Sound PC skills (Microsoft packages)
 </li>
 <li>
 Customer-oriented and Commercial mindset
 
 
 </li>
 </ul>
 We value your data privacy and therefore do not accept applications via mail.
 
 
 
 Who We Are And What We Believe In
 
 
 
 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group&rsquo;s leading brands and entities.
 
 
 Applying to this job offers you the opportunity to join
 
 Volvo Group
 
 . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
 
 
 
 Group Digital &amp; IT
 
 is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow&rsquo;s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.
</div>

Parts Sales Manager

Virya Electric Powertrains

<div>
 
 
 We&rsquo;re Hiring | Head / Senior Manager &ndash; NPD Strategic Sourcing
 
 
 
 Are you a strategic sourcing leader with strong exposure to
 
 New Product Development (NPD)
 
 and
 
 R&amp;D collaboration
 
 , passionate about building next-generation
 
 Electric Vehicle solutions
 
 ? This is a high-impact role with ownership from concept to launch.
 
 
 
 
 
 
 Role Overview
 
 
 
 As the
 
 Head / Senior Manager &ndash; NPD Strategic Sourcing
 
 , you will lead sourcing strategy for new EV programs while working closely with
 
 R&amp;D, Engineering, Quality, Manufacturing, and Program teams
 
 to enable innovation, cost competitiveness, and scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Sourcing &amp; NPD
 
 
 <ul>
 <li>
 Lead
 
 strategic sourcing for NPD programs
 
 across EV systems and aggregates
 </li>
 <li>
 Define
 
 make&ndash;buy decisions, supplier strategy, and localization roadmaps
 
 </li>
 <li>
 Drive
 
 early supplier involvement (ESI)
 
 during concept and design stages
 </li>
 <li>
 Lead supplier selection, onboarding, development, and long-term agreements
 </li>
 </ul>
 
 
 
 
 
 R&amp;D Collaboration &amp; Technology Enablement
 
 
 <ul>
 <li>
 Identify
 
 emerging technologies, materials, and manufacturing processes
 
 to support product innovation
 </li>
 <li>
 Collaborate with
 
 R&amp;D teams, suppliers, and external research institutions
 
 to enable advanced solutions
 </li>
 <li>
 Support
 
 experiments, data analysis, and translation of R&amp;D outcomes
 
 into manufacturable and cost-effective solutions
 </li>
 <li>
 Enable
 
 intellectual property development
 
 (patents, technical disclosures, publications) in collaboration with internal teams
 </li>
 </ul>
 
 
 
 
 
 Cost, Quality &amp; Program Excellence
 
 
 <ul>
 <li>
 Own
 
 should-costing, VA/VE, and target cost achievement
 
 for NPD parts
 </li>
 <li>
 Ensure supplier readiness for
 
 APQP, PPAP, and SOP
 
 milestones
 </li>
 <li>
 Identify sourcing risks early and implement mitigation plans
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Mentor and guide sourcing teams on strategic and technology-driven sourcing
 </li>
 <li>
 Present sourcing strategy, technology roadmap alignment, cost status, and risks to senior leadership
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 15&ndash;20 years of experience
 
 in Strategic Sourcing / NPD within
 
 Automotive / EV / Powertrain / Mechatronics domain
 
 </li>
 <li>
 
 B.E / B. Tech in Mechanical Engineering
 
 (PG in Supply Chain / Operations preferred)
 </li>
 <li>
 Strong understanding of
 
 mechanical systems, materials, manufacturing processes, and supplier ecosystems
 
 </li>
 <li>
 Proven experience in
 
 supplier negotiations, localization, cost management, and technology sourcing
 
 </li>
 <li>
 Ability to influence senior stakeholders and work in a fast-paced EV environment.
 </li>
 </ul>
 
 
</div>

Strategic Sourcing Manager

General Aeronautics Pvt Ltd

<div>
 
 
 Role Overview
 
 
 
 General Aeronautics is a high-performance Agri-Drone company with 400+ drones deployed across India. As GA sharpens its focus on reliability, uptime, and disciplined growth, service excellence becomes a core competitive differentiator.We are looking for a Senior Project Manager &ndash; Service &amp; Customer Relationship who will own and scale GA&rsquo;s post-sales service operations across Pan-India.This role is not a coordination role. This is an execution and performance ownership role &mdash; responsible for uptime, turnaround time, spare management, SLA discipline, and continuous improvement of deployed fleet performance.You will operate at the intersection of Service, Product, Engineering, and Manufacturing &mdash; ensuring customer satisfaction translates into operational excellence and margin protection.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Fleet Reliability &amp; Uptime Ownership
 
 <ul>
 <li>
 Own national fleet uptime metrics across all deployed drones.
 </li>
 <li>
 Monitor Mean Time to Repair (MTTR), incident recurrence rate, and SLA compliance.
 </li>
 <li>
 Identify systemic issues from service logs and escalate root causes to Engineering &amp; Product.
 </li>
 <li>
 Drive corrective and preventive action mechanisms (CAPA).
 </li>
 </ul>
 
 Service Operations Leadership (Pan-India)
 
 <ul>
 <li>
 Lead and manage
 
 CRM
 
 teams, regional Service Engineers, and support staff across India.
 </li>
 <li>
 Conduct daily and weekly operational reviews.
 </li>
 <li>
 Ensure ticket resolution within defined SLAs.
 </li>
 <li>
 Standardize service processes across regions.
 </li>
 </ul>
 
 Service Process Optimization &amp; SOP Discipline
 
 <ul>
 <li>
 Design, refine, and enforce SOPs for issue resolution, warranty handling, insurance claims, and field diagnostics.
 </li>
 <li>
 Ensure Engineering Change Management (ECM) updates are tracked and implemented across fleet.
 </li>
 <li>
 Build structured service playbooks and escalation matrices.
 </li>
 </ul>
 
 Inventory &amp; Spare Parts Governance
 
 <ul>
 <li>
 Oversee spare part planning, allocation, and utilization across hubs and service centers.
 </li>
 <li>
 Optimize inventory turns while ensuring minimal downtime.
 </li>
 <li>
 Build predictive spare forecasting models based on failure patterns.
 </li>
 <li>
 Reduce working capital lock-in via structured spare governance.
 </li>
 </ul>
 
 Data, Dashboards &amp;
 
 AI
 
 -Driven Monitoring
 
 <ul>
 <li>
 Use centralized dashboards tracking ticket trends, failure clustering, MTTR, and region-wise performance.
 </li>
 <li>
 Use telemetry and log data for predictive maintenance.
 </li>
 <li>
 Use
 
 AI
 
 -based issue clustering and trend detection.
 </li>
 <li>
 Present structured monthly reliability reports to leadership.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Collaborate with Product, Engineering, Manufacturing, and BU Heads to resolve recurring issues.
 </li>
 <li>
 Drive closed-loop feedback system from field to engineering.
 </li>
 </ul>
 
 Customer Experience &amp; Retention Support
 
 <ul>
 <li>
 Ensure high customer satisfaction and service responsiveness.
 </li>
 <li>
 Monitor complaint frequency and escalation rate.
 </li>
 <li>
 Support customer onboarding and service readiness programs.
 </li>
 <li>
 Contribute to retention and repeat order growth through service excellence.
 </li>
 </ul>
 
 
 
 
 
 Key KPIs
 
 
 <ul>
 <li>
 Fleet Uptime %
 </li>
 <li>
 MTTR (Mean Time to Repair)
 </li>
 <li>
 
 SLA
 
 Compliance %
 </li>
 <li>
 Repeat Issue Rate
 </li>
 <li>
 Spare Inventory Turnover
 </li>
 <li>
 Ticket Resolution Time
 </li>
 <li>
 Customer Satisfaction Score (NPS / Complaint Rate)
 </li>
 <li>
 ECM Compliance %
 </li>
 <li>
 Warranty Claim Cycle Time
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering / Technology (Mechanical, Electronics, Aerospace preferred); MBA is a plus.
 </li>
 <li>
 5+ years of experience in Service Operations, Customer Relationship Management, Technical Field Support, Hardware Project Management, or Drone/Robotics/IoT domains.
 </li>
 <li>
 Experience managing Pan-India distributed service teams.
 </li>
 <li>
 Strong understanding of
 
 SLA
 
 frameworks, ticketing &amp;
 
 CRM
 
 systems, spare inventory management, and hardware lifecycle management.
 </li>
 <li>
 Strong analytical and operational execution skills.
 </li>
 <li>
 Proven ability to drive cross-functional resolution.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Exposure to drone technology and UAV operations.
 </li>
 <li>
 Experience with aviation compliance or ECM processes.
 </li>
 <li>
 Familiarity with telemetry analytics and log-based debugging.
 </li>
 <li>
 Experience implementing service dashboards or BI tools.
 </li>
 <li>
 Comfort using
 
 AI
 
 tools to automate reporting and operational analysis.
 </li>
 </ul>
 
 
 
 
 
 Key Attributes
 
 
 <ul>
 <li>
 High ownership mindset &ndash; treats uptime as personal KPI.
 </li>
 <li>
 Process-driven and disciplined.
 </li>
 <li>
 Strong bias toward execution.
 </li>
 <li>
 Field-oriented and hands-on.
 </li>
 <li>
 Data-driven decision maker.
 </li>
 <li>
 Calm under operational pressure.
 </li>
 <li>
 Comfortable working in high-growth startup environment.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Fleet uptime consistently above target.
 </li>
 <li>
 Reduced service turnaround time quarter-on-quarter.
 </li>
 <li>
 Lower recurrence of technical failures.
 </li>
 <li>
 Structured service dashboards with actionable insights.
 </li>
 <li>
 Improved spare efficiency and reduced working capital strain.
 </li>
 <li>
 Strong alignment between service and engineering.
 </li>
 <li>
 Service excellence becoming a competitive advantage for GA.
 </li>
 </ul>
 
 
</div>

Project Manager – Service & Customer Relationship

JBPCO India

<div>
 
 Company &amp; Position Overview
 
 
 
 
 J B Poindexter &amp; Co (JBPCO)
 
 is a privately held, diversified manufacturing company forecasting
 
 $2.4B
 
 in annual revenue and
 
 8,000 team members
 
 in
 
 2024
 
 .The nine operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, electric and alternative fuel vehicles, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit
 
 www.jbpoindexter.com.
 
 
 
 
 Position Overview
 
 
 
 Responsible for purchasing components, Online orders, and raw materials, negotiating best pricing, reducing supplier lead times and maintaining most optimal inventory positions.
 
 
 Working with Project Management and Procurement Team to aid in providing quotes on medium-large size spot buys, material packages and/or Mill Runs.
 
 
 
 Job Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to system generated messages timely by issuing purchase orders from JD Edwards in the 24 to 48 Hours window.
 </li>
 <li>
 Follow up with vendors for order acknowledgement / update JDE system with Supplier acknowledged lead-times.
 </li>
 <li>
 Check in with Supplier placed purchase orders to verify on time delivery / or pushouts.
 </li>
 <li>
 Prepare and solicit RFQs. Analyse and evaluate quotations and offerings to determine the most competitive solution relative to Quality, Delivery and Cost.
 </li>
 <li>
 Update the RM Tracker for the parts to quoted.
 </li>
 <li>
 Setup Labor cost developed by the quoting team.
 </li>
 <li>
 Develop and enhance processes, systems and reporting capabilities to drive efficiencies in providing Procurement services
 </li>
 <li>
 Familiar with and able to execute a variety of purchasing concepts, practices, and procedures.
 </li>
 <li>
 Responsible for all Component &amp; Online purchases.
 </li>
 <li>
 Ensure that purchasing documentation is processed completely, accurately, and timely.
 </li>
 <li>
 Help with quoting and estimating in general as well as working with sales teams and project management on specialty or large opportunities for a widespread scope of quotes and capabilities
 </li>
 <li>
 Creates supplier performance reviews.
 </li>
 <li>
 Willingness to work overtime as required.
 </li>
 <li>
 Additional duties as required.
 
 
 </li>
 </ul>
 
 Job Skill Requirements
 
 
 
 <ul>
 <li>
 Understanding of Supply Chain configuration and principles
 </li>
 <li>
 Knowledge of MPS/MRP/ERP systems (JDE experience is a plus)
 </li>
 <li>
 Excellent interpersonal, communication, analytical skills
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 2 years Relevant work experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business or Engineering (Degree / Diploma) with relevant work experience will be an add advantage
 
 
 </li>
 </ul>
 
 Skills &amp; Abilities
 
 
 
 
 Computer Skills:
 
 
 
 <ul>
 <li>
 Strong knowledge of Microsoft Excel
 </li>
 <li>
 Previous experience of working with JDE / SAP / Infor LN
 
 
 </li>
 </ul>
 
 Code Of Ethics
 
 
 
 
 JB Poindexter (India) Private Limited
 
 , requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.
</div>

Junior Buyer

AB InBev GCC India

<div>
 
 
 Job Title:
 
 
 Manager, Demand Planning &ndash; GBS Commercial
 
 
 
 
 Location:
 
 
 Bangalore
 
 
 
 
 Reporting to:
 
 
 Senior Manager-Demand Planning
 
 
 
 
 
 
 
 1. Purpose of the role:
 
 
 
 The manager will be required to lead a team of demand planning analysts responsible for Statistical forecasting and post game analysis of the forecasts. The manager will also be required to lead tech and non-tech initiatives to improve the processes and the aligned KPIs. The manager will need to effectively collaborate with market counterparts from Supply planning and Commercial teams.
 
 
 
 
 
 
 
 
 
 2. Key tasks &amp; accountabilities:
 
 
 
 
 
 Operations:
 
 
 
 <ul>
 <li>
 Will be responsible to manage statistical baseline forecast &amp; achieve best forecast accuracy for allocated Zone(s)
 </li>
 <li>
 Analyze and understand thoroughly trend/Pattern/ Seasonality and product life cycle to select best statistical models.
 </li>
 <li>
 Participate, Present and Contribute to market level S&amp;OP process from demand planning perspective.
 </li>
 <li>
 Contribute and add value to the business through continuous improvement and process transformation.
 </li>
 <li>
 Ability to understand and evaluate impact on current ways of operation due to modifications in process basics, technology enhancements, business changes etc.
 </li>
 </ul>
 
 
 
 
 
 
 People Management
 
 
 
 <ul>
 <li>
 Manage, mentor, and develop a team of analysts, fostering a high-performance, inclusive culture.
 </li>
 <li>
 Oversee performance management, career development, and upskilling initiatives within the team.
 </li>
 <li>
 Set clear objectives, provide constructive feedback, and guide team members towards excellence.
 </li>
 </ul>
 
 
 
 Process Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 Continuously monitor process performance, identify bottlenecks, and implement optimizations for better efficiency and scalability.
 </li>
 <li>
 Propose transformation opportunities within the process.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 3. Qualifications, Experience, Skills:
 
 
 
 
 Level of educational attainment required:
 
 
 <ul>
 <li>
 Post-Graduate in Supply Chain with strong fundamentals in Data Analysis, Forecast and Sales &amp; Operations planning.
 </li>
 </ul>
 
 
 
 
 
 Previous work experience Preference:
 
 
 <ul>
 <li>
 Strong Understanding and 7-10 years of experience in Demand Planning/Demand Forecasting for seasonal and non-seasonal products and should be able to manage base forecast independently, familiar with statistical Modelling.
 </li>
 <li>
 Knowledge of O9, Kinaxis or other similar tools for demand planning
 </li>
 <li>
 Prior experience in FMCG, Retail Insights &amp; analytics, or consulting companies is preferred
 </li>
 <li>
 Managed a team of 4-10 members.
 </li>
 <li>
 Experience in liaising with stakeholder
 </li>
 </ul>
 
 
 
 
 
 Technical skills required:
 
 
 <ul>
 <li>
 Advanced MS Excel, PowerPoint (Must Have)
 </li>
 <li>
 Statistical knowledge for deep diving data (Must Have)
 </li>
 <li>
 Advanced Visual management: Power BI (Good to Have)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 And above all of this, an undying love for beer!
 
 
 
 
 We dream big to create a future with more cheers
 
 
 
 
</div>

Demand Planning Manager

Meesho

<div>
 
 
 About The Team
 
 
 
 
 We at Meesho are democratising internet commerce for everyone in India. Our Business organisation drives this mission from the frontlines.As an Assistant Manager &ndash; Operations, you will be a core part of the team responsible for end-to-end execution of high-impact sales events (Monthly FSMS, MISS, Regional Sale &amp; MBS), ensuring flawless delivery, performance, and continuous process improvement for user-side sale operations.
 
 
 
 
 About The Role
 
 
 
 
 As an Assistant Manager &ndash; Operations, you will own the planning, coordination, execution, and post-mortem analysis of Meesho&rsquo;s user-side sale events (Promo Sales, Deals, Big Sale Days, etc.). You will anchor the operational rollout across teams, ensuring all stages of sale activation are error-free and efficient, and you will take initiative to improve processes to reduce manual dependency, increase speed, and enhance quality control.You will work closely with cross-functional teams &mdash; including Product, Tech, Marketing, Branding, Analytics, Pricing, Fulfillment &amp; Experience &mdash; to ensure seamless sale execution. You will also coach and manage a small team of associates, drive governance, and regularly present progress to senior leadership.
 
 
 
 
 What You Will Do
 
 
 
 
 <ul>
 <li>
 Anchor end-to-end sale execution for all major monthly sales events &mdash; from planning to go-live coordination and post-event analysis.
 </li>
 <li>
 Work backward from launch timelines to define critical checkpoints, dependencies, and deliverables for all stakeholders.
 </li>
 <li>
 Lead sale preparation including finalising timelines, freeze windows, QC checklists, and execution sequences.
 </li>
 <li>
 Ensure all sale mechanisms and tech configurations are ready, tested, and validated before go-live.
 </li>
 <li>
 Coordinate with Product, Tech &amp; Analytics to validate sale triggers, user-side behavior paths, and metric dashboards
 </li>
 <li>
 Maintain and update sale execution trackers &mdash; ensuring all elements are captured, status-tracked, and flagged for attention.
 </li>
 <li>
 Daily and milestone reporting status to internal stakeholders, ensuring visibility on risks and blockers.
 </li>
 <li>
 Implement governance frameworks &mdash; decision rights, escalation matrices, SLA definitions, and hand-off protocols.
 </li>
 <li>
 Own QC processes for all operational flows two to three days before sale &mdash; validating configurations, scripts, communication flows, and sale assets.
 </li>
 <li>
 Drive real-time RCA (Root Cause Analysis) for sale anomalies during execution and coordinate fast corrective action.
 </li>
 <li>
 Set up post-mortem retrospectives and actionable insights for continuous improvement.n
 </li>
 <li>
 Lead communications planning with internal teams and external partners around sale readiness, timelines, and risk mitigations.
 </li>
 <li>
 Represent operational readiness and performance updates to senior leadership.
 </li>
 <li>
 Identify opportunities to simplify processes, automate manual work, and reduce friction &mdash; driving standardisation wherever possible.
 </li>
 <li>
 Develop SOPs, QC frameworks, and best-practice playbooks based on historical learnings and data.
 </li>
 <li>
 Champion tools and technology adoption to reduce manual errors and accelerate execution cycles.
 
 
 
 </li>
 </ul>
 
 
 What You Will Need
 
 
 
 
 <ul>
 <li>
 MBA Graduate (preferred but not compulsory).
 </li>
 <li>
 3+ years of work experience having worked with a strategy and operation or in a role handling supplier growth/categories
 </li>
 <li>
 Experience working with cross-functional teams and stakeholder management
 </li>
 <li>
 Ability to develop first-principle thinking.
 </li>
 <li>
 Experience in problem-solving using qualitative and quantitative data on consumer insight
 </li>
 <li>
 Proven skills in driving problems to solutions and opportunities
 </li>
 <li>
 Ability to manage sale-related adoption processes with the operational team
 </li>
 <li>
 Has experience in handling branding elements historically
 
 
 
 </li>
 </ul>
 
 
 What You Will Need
 
 
 
 
 <ul>
 <li>
 MBA Graduate (preferred but not compulsory).
 </li>
 <li>
 3+ years of work experience having worked with a strategy and operation or in a role handling supplier growth/categories
 </li>
 <li>
 Experience working with cross-functional teams and stakeholder management
 </li>
 <li>
 Ability to develop first-principle thinking.
 </li>
 <li>
 Experience in problem-solving using qualitative and quantitative data on consumer insight
 </li>
 <li>
 Proven skills in driving problems to solutions and opportunities
 </li>
 <li>
 Ability to manage sale-related adoption processes with the operational team
 </li>
 <li>
 Has experience in handling branding elements historically
 </li>
 </ul>
</div>

Assistant Manager - Operations

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
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Manager of Customer Success

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