parts sales representative

Empire Cat

JOB DETAILS: 
Shift 1st/Day Shift
 Location On-Site
 Schedule Standard work schedule to be provided by leader.
 Salary Range $18.00 - $20.74 Per Hour
 
JOB SUMMARY: 
Assist customers by accepting parts orders and processing them in the most expedient, efficient manner.
 
ESSENTIAL FUNCTIONS: 
<ul>
<li>Acknowledge customers. Set an example of good customer relations and intra-company cooperation.</li>
<li>Write Parts Sales Orders (PSO).</li>
<li>Know products sold and manufacturers represented.</li>
<li>Receive mail-in purchase orders and confirming purchase orders. Make oral and written quotations to the customer.</li>
<li>Use the customer account list when processing open account parts orders.</li>
<li>Accept credit returns from customers.</li>
<li>Accept after-hours parts calls. Build hoses for customers as needed.</li>
<li>Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.</li>
</ul>
ADDITIONAL RESPONSIBILITIES: 
<ul>
<li>Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur.</li>
<li>Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.</li>
<li>Process cash sales.</li>
<li>Works within and promotes corporate values.</li>
</ul>
KNOWLEDGE SKILLS AND ABILITIES: 
<ul>
<li>Must have interpersonal skills sufficient to assist customers and employees in a professional manner.</li>
<li>Ability to develop knowledge and use of Caterpillar and/or Allied reference sources.</li>
<li>Sales techniques sufficient for recommending additional parts needed.</li>
<li>Must have knowledge of Caterpillar parts, customer operations, customer transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.</li>
<li>Ability to develop knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.</li>
<li>Ability to develop knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.</li>
<li>Ability to develop proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job</li>
<li>Mathematical skills sufficient for calculating discounts, taxes, and parts quotes.</li>
<li>Ability to maintain consistent attendance.</li>
</ul>
EDUCATION AND EXPERIENCE: 
<ul>
<li>Proof of high school diploma or General Education Degree (GED).</li>
<li>Prior experience in Parts, materials or similar industry preferred.</li>
<li>Must be able to communicate (speak, read, comprehend, write) in English.</li>
</ul>
PHYSICAL DEMANDS
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <ul>
<li>While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.</li>
<li>The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.</li>
<li>The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.</li>
<li>Specific vision abilities required by this job include close vision.</li>
<li>This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.</li>
</ul>
WORK ENVIRONMENT
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <ul>
<li>While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.</li>
<li>The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.</li>
<li>The noise level in the work environment is usually office moderate.</li>
</ul>
DISCLAIMER: 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
 
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:
 Know Your Rights” Poster.
 
The pay transparency policy is available here: 
Pay Transparency Nondiscrimination Poster-Formatted
 
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call us at 702-633-4545 or email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
 
Empire Southwest is an EEO employer.
 
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment

Parts Sales Representative

Kioti Tractor

<div>Parts Order Representative<div><div><div>
Department: 
Parts 
Reports to: 
Parts Sales Manager</div><div> 
Location: 
Wendell, NC 
Position Status: 
Full-Time</div><div> 
Status: 
Hourly, Non-Exempt 
Management Level: 
Non-Management</div><div><div> 
JOB SUMMARY</div></div><div> 
KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Parts Order Representative to join our team onsite in Wendell, NC. The Parts Order Representative serves as the primary point of contact for dealers regarding parts orders. This includes validating online orders, coordinating shipments and freight, handling backorders, and communicating with dealers about open order and parts sales campaigns.</div><div><div> 
KEY RESPONSIBILITIES OF JOB</div></div><div> 
<ul><li>
Provide phone support for dealers as calls come in throughout the day</li><li>
Regularly communicate with dealers regarding product availability, pricing, shipping, invoicing, order confirmations, and shipping discrepancies via email and over the phone</li><li>
Process orders placed online through Microsoft Dynamics SL</li><li>
Help Dealers understand KIOTI&rsquo;s parts ordering and shipping processes</li><li>
Arrange and document shipments on shipping schedules</li><li>
Complete sales order and freight charges entries</li><li>
Manage assigned territory with open and back-order reports</li><li>
Communicate with dealers about quarterly programs and special sales programs</li></ul></div><div><div> 
EDUCATIONAL AND PHYSICAL REQUIREMENTS</div></div><div> 
<ul><li>
High School Diploma</li><li>
Minimum of 2 years of strong customer service experience</li><li>
Experience in, or knowledge of, mechanics, agricultural/machinery industry highly preferred</li><li>
Ability to handle heavy and variable workloads</li><li>
Excellent phone skills</li><li>
Ability to multitask</li><li>
Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)</li><li>
Experience with Microsoft Dynamics SL or similar CRM preferred</li><li>
Works well on a team</li></ul></div></div></div></div>

Parts Order Representative

Naoki Group

Naoki Group is currently seeking an experienced Sales Representative with a background in handling Aftermarket Spare Parts, particularly for European automotive vehicles. The ideal candidate will possess strong communication skills and exceptional customer service abilities. Prior experience in the UAE market is preferred. Join our team and contribute to our commitment to excellence in customer satisfaction.Responsibilities:<ul><li>Provide exceptional service to customers at the counter by addressing inquiries, providing product information, and ensuring a positive customer experience.</li><li>Utilize your expertise in European aftermarket automotive spare parts to assist customers</li><li>Efficiently manage and navigate the Electronic Parts Catalog (EPC) to locate and identify parts accurately and promptly.</li><li>Dealing with retail and wholesale sales.</li><li>Arranging shipments, checking for discrepancies, and organizing parts to ensure optimal inventory levels and availability.</li><li>Address and resolve any customer issues or concerns related to parts and services in a timely and professional manner.</li><li>Stay informed about industry trends, new products, and competitor activities to better serve customers and contribute to sales strategies.</li></ul>Requirements:<ul><li>Proven UAE Experience in the same field and position (2 to 3 years UAE experience)</li><li>Proven experience in counter and field sales, particularly in handling aftermarket automotive spare parts, with a focus on European cars.</li><li>Strong communication and interpersonal skills with the ability to deliver exceptional customer service.</li><li>Familiarity with catalog management systems (EPC) and an understanding of automotive parts.</li><li>Previous experience in the UAE market is highly desirable.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have an experience in handling Aftermarket Spare Parts, particularly for European automotive vehicles?</li></ul>Experience:<ul><li>UAE / GCC: 2 years (Required)</li><li>Aftermarket Spare Parts - Sales Representative: 2 years (Required)</li></ul>Job Type: Full-time

SALES REPRESENTATIVE - Aftermarket Auto Spare Parts

Documents Holidays

Job description:We are looking for a Counter Sales Executive with experience in heavy equipment spare parts to support our sales team. This role involves sourcing parts using catalogs, managing customer orders, coordinating with internal teams, and ensuring timely delivery of spare parts.Key Responsibilities:<ul><li>Sales Support: Assist with preparing quotes, processing orders, and handling customer inquiries.</li><li>Parts Sourcing: Use parts catalogs to identify and source parts for heavy equipment.</li><li>Order Tracking: Monitor order status, coordinate deliveries, and resolve any issues.</li><li>Customer Service: Provide timely updates and ensure customer satisfaction.</li><li>Inventory Coordination: Assist with managing stock levels and liaise with the warehouse.</li><li>Internal Coordination: Work closely with sales, procurement, and warehouse teams to ensure smooth order fulfillment.</li></ul>Requirements:<ul><li>Experience: 2+ years in Counter Sales - spare parts sales (heavy equipment's).</li><li>Skills: Knowledge of heavy equipment parts, excellent communication, and organizational skills.</li><li>Education: Diploma / B.Tech in Mechanical Engineering, technical background is a plus.</li></ul>Counter &amp; Internal Coordination:<ul><li>Counter Sales: Assist customers directly at the counter with parts inquiries and orders.</li><li>Internal Coordination: Collaborate with internal teams to ensure efficient order processing and customer satisfaction.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Sourcing Heavy Equipment parts using catalogs: 1 year (Preferred)</li></ul>

Counter Sales Executive

Al-Futtaim

<div>Job Requisition ID: 175768
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 

The Parts Supervisor at the Trade Point Counter will focus on sales and distribution of OEM and aftermarket spare parts, aiming to maximize revenue and profitability of the designated location. The role requires strategic planning and operational management, ensuring the delivery of high-quality service to workshop customers and expansion of business opportunities. The position demands leadership abilities to manage the team and engage effectively with other supervisors, departments, and stakeholders. Success involves a deep understanding of market dynamics and maintaining a strong customer relationship. 

What You Will Do: 

<ul>
<li>Lead sales and distribution of OEM and aftermarket spare parts, tyres, and batteries to maximize revenue and profitability.</li>
<li>Manage day-to-day operations of the Trade Point Counter (TPC) location.</li>
<li>Achieve financial targets, budgets, and profitability objectives for the assigned location.</li>
<li>Develop new business opportunities and expand relationships with independent workshop customers.</li>
<li>Collaborate with internal teams and regional supervisors to deliver comprehensive product and service solutions.</li>
<li>Prepare regular performance reports, forecasts, and business updates for stakeholders.</li>
<li>Handle customer complaints effectively to ensure high levels of satisfaction and retention.</li>
<li>Supervise, coach, and develop the TPC team to drive performance and alignment with business goals.</li>
<li>Ensure compliance with company processes, sales discipline, documentation, and audit requirements.</li>
<li>Support local marketing initiatives and work closely with Regional/National Managers on strategy and performance improvement.</li></ul> 


Required Skills To Be Successful: 

<ul>
<li>Strong understanding of OEM/OES and aftermarket parts business, pricing strategy, margin management, and revenue growth.</li>
<li>Ability to lead, coach, and develop a team, drive performance, and ensure alignment with business goals.</li>
<li>Proven ability to build and maintain strong relationships with independent workshops, handle complaints effectively, and drive customer retention.</li>
<li>Experience managing daily operations, inventory discipline, reporting, budgeting, compliance, and achieving profitability targets.</li></ul> 


What Qualifies You For The Role: 
<ul>
<li>Bachelor's or Master's Degree in a related field preferred.</li>
<li>Extensive industry knowledge, expertise, and experience.</li>
<li>Proficient in local market knowledge and business acumen.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving and analytical skills.</li>
<li>Project management experience.</li>
<li>Ability to manage complexity and demonstrate adaptability.</li>
<li>Organizational skills and stress management.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Parts Sales Supervisor - Trade Point

Volvo Penta

<div>
 Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
 
 
 
 PRIMARY OBJECTIVE: -
 
 
 
 To maximize aftermarket parts revenue and profitability through robust dealer network management, efficient supply chain coordination, customer-focused programs, and consistent stock levels.
 
 
 
 RESPONSIBILITIES / ACCOUNTABILITIES:-
 
 
 
 <ul>
 <li>
 Develop and execute the aftermarket parts business strategy to achieve sales, profitability, and growth targets.
 </li>
 <li>
 Track, analyze, and deliver key business KPIs such as parts revenue, Gross Profit (GP), and Gross Margin (GM%).
 </li>
 <li>
 Drive genuine parts sales by articulating product value, reliability, and total cost of ownership benefits to customers.
 </li>
 <li>
 Manage and strengthen the dealer and OEM network with a strong focus on parts availability and customer satisfaction.
 </li>
 <li>
 Plan, implement, and monitor after-sales sales campaigns to support business growth objectives.
 </li>
 <li>
 Lead, guide, and support Dealers and OEMs to achieve annual sales, margin, and profitability targets.
 </li>
 <li>
 Define and execute customer engagement programs in collaboration with Dealers, OEMs, and internal stakeholders.
 </li>
 <li>
 Manage parts sales through dealer channels and direct business
 </li>
 <li>
 Develop, implement, and maintain annual parts pricing strategies aligned with market dynamics for India, Nepal, and strategic accounts.
 </li>
 <li>
 Oversee issuance of commercial documentation and ensure compliance with internal policies and commercial governance.
 </li>
 <li>
 Conduct regular performance reviews with Parts Distribution Centres (PDC/SML) to ensure optimal inventory levels and service performance.
 </li>
 <li>
 Collaborate with Business Support, Supply Chain, and Warehouse teams to ensure optimal parts availability and inventory control.
 </li>
 <li>
 Guide and coach dealers on accurate parts ordering processes, system usage, and inventory management best practices.
 </li>
 <li>
 Conduct dealer parts stock audits and organize aftermarket sales and technical training programs.
 </li>
 <li>
 Coordinate with external suppliers and service partners to ensure quality, compliance, and continuity of supply.
 </li>
 <li>
 Develop and deploy aftermarket marketing materials, including brochures, demo kits, and promotional tools. &amp; Ensure adherence to company policies, safety standards, and compliance requirements across all aftermarket operations.
 
 
 </li>
 </ul>
 
 AUTHORITIES FOR DECISION MAKING: -
 
 
 
 <ul>
 <li>
 Volvo Penta Authority Matrix &amp; Volvo Penta Business Manual
 </li>
 <li>
 Set by the Director - Service market
 
 
 </li>
 </ul>
 
 QUALIFICATIONS &amp; EXPERIENCE:-
 
 
 
 <ul>
 <li>
 MBA in Sales &amp; Marketing
 </li>
 <li>
 B Tech in Mechanical Engineering/Electrical/Electronics/ Automobile.
 
 
 </li>
 </ul>
 
 EXPERIENCE &amp; SKILLS: -
 
 
 
 <ul>
 <li>
 Experience with the Industrial Market &amp; Understand of Diesel Engine Functions.
 </li>
 <li>
 Previous Parts Sales Experience.
 </li>
 <li>
 Knowledge in Parts Business &amp; Good Knowledge in Inventory handling process.
 </li>
 <li>
 Experience in defining and driving Aftermarket Sales Campaigns for B2B &amp; Retail sales channels.
 </li>
 <li>
 Having financial acumen &ndash; understanding Cash flow, Payment process.
 </li>
 <li>
 Good presentation and communication skills (both orally and written)
 </li>
 <li>
 Sound PC skills (Microsoft packages)
 </li>
 <li>
 Customer-oriented and Commercial mindset
 
 
 </li>
 </ul>
 We value your data privacy and therefore do not accept applications via mail.
 
 
 
 Who We Are And What We Believe In
 
 
 
 We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group&rsquo;s leading brands and entities.
 
 
 Applying to this job offers you the opportunity to join
 
 Volvo Group
 
 . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
 
 
 
 Group Digital &amp; IT
 
 is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow&rsquo;s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.
</div>

Parts Sales Manager

AW Rostamani

<div><div>Job Purpose
To support parts sales operations by ensuring accurate identification, quotation, invoicing, and timely supply of parts while delivering a high standard of customer service and achieving assigned sales targets
Job Responsibilities
<ul><li>Ensure individual sales targets are achieved, where applicable
</li><li>Understand customer requirements related to parts enquiries
</li><li>Accurately and promptly identify parts using the FAST retrieval system or EPC
</li><li>Communicate clearly with customers regarding parts availability and pricing
</li><li>Prepare quotations based on customer requirements
</li><li>Prepare invoices and delivery orders for parts supply as required
</li><li>Ensure parts requested by customers are supplied in a timely manner, including follow-up with the warehouse where necessary
</li><li>Handle telephone enquiries related to parts and prepare quotations as required Attend CRM calls and manage customer enquiries
</li><li>Prepare parts estimates for the workshop when required
</li><li>Communicate with customers via phone, WhatsApp, or email regarding parts orders
</li><li>Conduct parts requisition analysis to identify lost sales based on quotations and parts requests from the workshop or counter
</li><li>Actively participate in sales promotions relevant to the assigned segment
</li><li>Recommend improvements to work processes and actively participate in Kaizen initiatives
</li><li>Ensure compliance with ISO procedures, AS-DOS, and N-CAM standards
</li><li>Maintain accurate and organised sales documentation and records
</li><li>Maintain and update the customer database
</li><li>Adhere to Nissan Standard Processes when dealing with customers (N-POT)
</li><li>Demonstrate strong interpersonal skills and work effectively as part of a team
</li></ul>Educational Qualifications
<ul><li>Graduate or Diploma in Automobile Engineering
</li></ul>Work Experience
<ul><li>Minimum of 3 years&rsquo; experience in parts sales within the automotive industry
</li></ul>Competencies
<ul><li>Proficient computer skills and strong communication abilities
</li><li>Knowledge of spoken Arabic is an advantage
</li><li>Willingness to be posted at any branch in Dubai or the Northern Emirates
</li></ul>Languages
<ul><li>English (mandatory)
</li><li>Arabic (advantage)</li></ul></div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Parts Executive

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