passenger service agent supervisor

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent

Passenger Service Agent F9 SY

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

Menzies Aviation LATAM

EVA Air

ABOUT EVA AIRWAYSEVA Airways (www.evair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7th in SKYTRAX World&rsquo;s Top 10 Airlines. Currently, America Head Office has immediate openings for Cargo Operation and Airport Passenger Service Agent/Ramp Coordinator. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify position and salary expectation on resume.REQUIREMENTS1. Good communication/customer service/organization/time management skills2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)3. Must be legally authorized to work in the U.S. without sponsorship4. Weekend/holiday/night shifts required for cargo operation and passenger service agent/ramp coordinatorEVA EMPLOYEE BENEFITSEVA Airways offers an excellent benefits package including:1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.2. 401(k) plan with company match3. Additional allowances for operation staff4. Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines5. Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combinedJOB DESCRIPTIONFULL-TIME PASSENGER SERIVE AGENT/RAMP COORDINATOR:1. Assist passengers with general customer service and provide required information2. Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival3. Complete documentation required to clear aircraft upon arrival and/or departure4. Assist passengers in case of misconnections/cancellations/delays5. Meet embarking/disembarking passengers and offer help who need special assistance6. Comply with all security requirements7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned8. Coordinate with airport authority for flight operational handling9. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks10. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA&rsquo;s standard procedures11. Prepare flight operation related documentation12. Make sure ramp area is clear for flight operation prior to flight arrival13. Coordinate with cargo operation team for flight safety and on-time performanceEVA Airways is an Equal Opportunity EmployerJob Type: Full-timePay: From $3,875.00 per monthBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Vision insurance</li></ul>Work Location: In person

Full time Airport Passenger Agent / Ramp Coordinator Job

<div>Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
<ul>
<li>Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk</li>
</ul>
Key Responsibilities
<ul>
<li>Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport</li>
<li>Interpret identification labels along with baggage and cargo routing tags</li>
<li>Host self-service kiosks</li>
<li>Ensure that all work areas are organized</li>
<li>Keep a positive attitude while offering assistance</li>
<li>Ensure the safe and secure operations</li>
<li>Some bending, stretching, pushing &amp; pulling</li>
<li>Perform other duties as assigned</li>
</ul>
Qualifications
<ul>
<li>Must be at least 18 years of age</li>
<li>Must pass a pre-employment drug screen</li>
<li>Ability to proficiently read, write and speak English</li>
<li>Must be comfortable lifting/moving up to 70lbs of cargo and baggage</li>
<li>Must be able to stand for long periods of time at the ticket counter and gate check-in areas</li>
<li>Must pass FBI background check and obtain US Customs seal</li>
<li>Must be available and flexible to work variable shifts including weekends and holidays</li>
<li>Prior Customer Service Experience Strongly Preferred</li>
<li>Intermediate Computer Skills Required</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Ability to learn quickly</li>
<li>Ability to understand and carry out oral and written instructions and request clarification when needed</li>
<li>Strong interpersonal skills</li>
<li>Ability to work as part of a team</li>
<li>Ability to build relationships</li>
</ul>
Benefits
<ul>
<li>Advancement Opportunities</li>
<li>Medical, Dental, Vision</li>
<li>401K, STD, LTD, and more</li>
<li>Flight Benefits</li>
<li>Paid Training</li>
<li>Paid Parking</li>
<li>Uniform Provided</li>
</ul>
 Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

 This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

 Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.</div>

Frontier Passenger Service Agent

Huntleigh USA

<div>Now Hiring: Passenger Services Agent &ndash; Part-Time 
Company: Huntleigh USA 
Location: Huntsville International Airport 
Pay Rate: $14.50 per hour 
Shift: Part-Time, 4:00 PM &ndash; 12:30 AM (may vary based on flight schedules)
<h3 class="jobSectionHeader">Join Our Team</h3>
Huntleigh USA is seeking dependable Passenger Services Agents to assist airline passengers at Huntsville International Airport (HSV). This role provides support for passengers requiring wheelchairs and general passenger services.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Safely assist passengers needing wheelchair or mobility support</li><li>
Provide directions, information, and customer service to passengers</li><li>
Coordinate with dispatchers and gate agents</li><li>
Complete incident reports and logs as required</li><li>
Perform other duties as assigned</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>High School Diploma or GED</li><li>
Must pass drug and alcohol testing</li><li>
Ability to lift, carry, or hold 75 lbs</li><li>
Reliable transportation and phone</li><li>
Completion of Huntleigh and airline-specific training</li></ul>
<h3 class="jobSectionHeader">Physical / Work Conditions</h3>
<ul><li>Standing, bending, squatting, and lifting throughout the shift</li><li>
Fast-paced indoor airport environment</li><li>
Flight schedules may vary; some early or late shifts possible</li></ul>
Apply Today &ndash; Part-Time Positions Available Now!</div>

PASSENGER SERVICES AGENT (PART TIME)

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10000 passenger service agent supervisor jobs Near Me

Passenger Service Agent

Passenger Service Agent F9 SY

Passenger Service Agent

Passenger Service Agent

Full time Airport Passenger Agent / Ramp Coordinator Job

Frontier Passenger Service Agent

PASSENGER SERVICES AGENT (PART TIME)