passenger service representative

Dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
 
Essential Duties and Responsibilities-Passenger Service Agent
 
Electronic check-in of passengers for international travel
 
Verification of documents for international and domestic flights
 
Assign passenger seats.
 
Ensure correct boarding passes are provided to each passenger for the assigned flight.
 
Verify ticket and seat reservations.
 
Match manifest to on-board count
 
Announce arrivals and departures as necessary.
 
Provide information to passengers/customers as requested.
 
Connect/disconnect Jetway/stairs as necessary.
 
Assist with baggage tagging and baggage claim reports.
 
Maintain current knowledge of all flight times during designated shift.
 
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
 
Performing other duties as assigned
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Possess a high school diploma or GED equivalent.
 
Excellent communication and interpersonal skills
 
Possess basic computer literacy.
 
Ability to stand, bend, stoop, and walk for extended periods of time.
 
Push, pull, lift, and load up to 70 pounds.
 
Exceptional customer service skills
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
 
shift hours: 3:00pm-7:45pm
 hourly rate $16.00
 
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Passenger Service Agent

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

Menzies Aviation LATAM

Alliance Ground International

<div>Job Description:
Are you a detail-oriented problem solver who focuses on outstanding customer service? Then let your career take off with Alliance Ground International (AGI) as a Passenger Service Lead!
AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
Job Responsibilities:
Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams)
Delegate passenger service duties in your assigned area (either a gate or ticket counter)
Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as neededMaintain gate security to ensure only properly ticketed passengers access the jetwayBe responsible for conducting on-the-job training and coaching for new team membersObserve and enforce all ATS and airline safety regulations and company policiesQualifications:Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadershipDemonstrate proficient computer skillsBe at least 18 years of age and possess a high school diploma, GED or work experience equivalentPossess a valid driver&rsquo;s license with a clean driving record (only required for some airports)Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background checkIf you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.Physical Requirements:Lift up to 70 pounds (32 kg) on a regular basisStand, lift, bend, push and pull on a frequent basis and for extended periodsWork around jet and machinery noisesAirlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer
$24.00 - $24.50 hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

passenger service lead

Swissport

<div>Overview:
<div></div><div>
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;</div><div></div><div> 
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.</div><div></div><div> 
Job summary</div><div>
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.</div><div></div><div> 
The expected pay rate is $15.00/hr.</div><div></div><div> 
Your activities</div><ul><li>
Inspect and verify passenger documentation</li><li>
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations</li><li>
Manage passenger baggage processing including handling and fee calculation if applicable</li><li>
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>
Direct passengers through Customs, Immigration, and Quarantine, as required</li><li>
Make public address announcements as required</li><li>
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival</li><li>
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies</li><li>
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software</li><li>
Produce all required, work-related documentation</li><li>
Other duties as assigned</li></ul><div>
Your profile</div><ul><li>
High School diploma or GED equivalent</li><li>
Passionate about customer service and must have relevant work experience</li><li>
Excellent communication skills (written and verbal) in country specific language</li><li>
Additional languages desirable</li><li>
Commitment to continuous improvement</li><li>
Self motivated and able to work independently</li><li>
Attentive to detail and numerate</li><li>
Ability to follow processes and procedures and apply flexible approach when required</li><li>
Must be able to type and learn airline specific computer reservation/ ticketing software</li><li>
Willingness to work in inclement weather</li></ul><div>
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div><div>
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.</div><div>
Join Swissport today and be part of a team that connects the world of aviation!</div></div>

IAH Passenger Services Agent - Bilingual (English/Spanish)

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$23.00 - $23.50 hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

passenger service agent

Huntleigh USA

<div>NOW HIRING &ndash; PASSENGER SERVICE AGENT 
Location: Austin&ndash;Bergstrom International Airport 
Company: Huntleigh USA 
Pay Rate: $14.00 per hour 
Status: Domestic | Full-Time &amp; Part-Time Shifts Available 
Start Date: Immediate Hire
<h3 class="jobSectionHeader">Join Our Team Today</h3>
Huntleigh USA is seeking reliable, customer-focused Passenger Service Agents to join our team at Austin-Bergstrom International Airport. This is a fast-paced airport environment where exceptional service and safety are top priorities.
<h3 class="jobSectionHeader">Job Responsibilities</h3>
<ul><li>Provide customers with a hospitable experience while maintaining a professional demeanor</li><li>
Assist passengers in and out of wheelchairs (as needed)</li><li>
Safely transport passengers throughout airport locations as requested</li><li>
Provide general information and directions to passengers</li><li>
Deliver exceptional customer service to passengers, staff, and the general public</li><li>
Coordinate with dispatch and airline gate agents for passenger assistance assignments</li><li>
Comply with all TSA checkpoint screening requirements and procedures</li><li>
Complete incident reports for accidents or unusual occurrences</li><li>
Update and maintain wheelchair logs to track passenger trips</li><li>
Perform other duties as assigned</li></ul>
<h3 class="jobSectionHeader">Available Shifts (8-hour shifts)</h3>
<ul><li>8:00 AM &ndash; 4:30 PM</li><li>
10:00 AM &ndash; 6:30 PM</li><li>
12:00 PM &ndash; 7:30 PM</li><li>
2:00 PM &ndash; 9:30 PM</li><li>
5:00 PM &ndash; Last Flight (may vary between 12:00 AM &ndash; 2:00 AM)</li></ul>
<h3 class="jobSectionHeader">What We&rsquo;re Looking For</h3>
<ul><li>Strong customer service skills</li><li>
Ability to work in a fast-paced airport environment</li><li>
Dependability and strong work ethic</li><li>
Willingness to work flexible schedules, including evenings and late nights</li></ul>
<h3 class="jobSectionHeader">APPLY TODAY &ndash; IMMEDIATE OPENINGS AVAILABLE</h3>
If you are ready to start a rewarding role in airport operations, apply now and join a team dedicated to helping passengers travel safely and comfortably.</div>

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