passenger service representative

Saudi Railway Company

<div>
 <p>
  The role holder is responsible for analyzing marketing and communication strategies, gathering passenger insights, and providing data-driven recommendations to enhance passenger satisfaction and engagement. This position supports the development and execution of marketing campaigns and communication initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Passenger Commercial
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
  : Riyadh HQ.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct market research and analysis to identify trends, opportunities, and potential risks.
  </li>
  <li>
   Develops client, campaign, and events related communication material in line with branding guidelines.
  </li>
  <li>
   Identifies marketing activities to be executed and devises an execution plan/calendar for upcoming marketing activities.
  </li>
  <li>
   Ensures readiness to execute upcoming marketing activities through internal and external communication.
  </li>
  <li>
   Evaluate the effectiveness of marketing campaigns, including advertising, promotions, and loyalty programs
  </li>
  <li>
   Assist in segmenting the passenger base to create targeted marketing and communication strategies
  </li>
  <li>
   Analyze communication channels (e.g., digital, social media, newsletters) to assess their impact on passenger engagement.
  </li>
  <li>
   Recommend adjustments to communication strategies for better results
  </li>
  <li>
   Prepare regular reports on campaign and communication performance.
  </li>
  <li>
   Prepare reports and presentations to communicate marketing insights and performance to the marketing team and senior management.
  </li>
  <li>
   Maintain documentation of marketing data and analysis.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in
   <strong>
    Digital marketing
   </strong>
   , Business Administration.
  </li>
  <li>
   A minimum of 4 years of relevant experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Thank you &amp; Good luck.
 </p>
</div>


Passenger Marketing & Communication Specialist

Keolis

<div><p>The purpose of this position is to assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram to draw insights to drive continuous improvement.</p><p><b>
MAIN RESPONSIBILITIES</b></p>
<ul>
<li>Assist the Performance &amp; Planning Manager in shaping the customer service strategy through collating and analysing all customer data received by the Dubai Metro &amp; Tram.</li>
<li>Tasks include tracking, analysing and interpreting all customer data including complaints and feedback, satisfaction surveys and mystery shopper results, procuring and managing the Customer Satisfaction Survey, and designing and building reports and dashboards.</li>
<li>Review passenger KPIs against targets and recommend improvements.</li>
<li>Analyse trends and make viable recommendations to all departments by providing solutions to ensure continuous improvement.</li>
<li>Ensure all data are correctly updated and easily retrievable to produce ad hoc reports as required by the senior management.</li>
<li>Use Business Intelligence tools to develop visualisation for an evidence-based approach to performance monitoring.</li>
<li>Support the marketing team to assess the performance of the marketing activities and adapt future activity based on the lessons learnt.</li>
<li>Provide accurate performance reports for contractual meetings, internal and executive meetings.</li>
<li>Create performance dashboards covering all aspects of customer service performance.</li>
<li>Perform and carry out other duties as instructed / directed by the Performance &amp; Planning Manager and Head of Planning &amp; Performance.</li>
<li>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</li>
<li>Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.</li>
<li>To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</li>
<li>Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.</li>
<li>Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.</li></ul><br>
<p></p>
<p><b>
KEY SKILLS</b></p>
<ul>
<li>Proficient in spoken and written English.</li>
<li>Active listening.</li>
<li>Attentive to details and able to multitask.</li>
<li>Good interpersonal and communications skills at all levels.</li>
<li>Excellent numerical and PC skills including the use of MS Excel and 2-D graphs as analytical tools.</li>
<li>Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated high workloads, events and emergencies.</li>
<li>Good written and verbal communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li></ul><br>
<p></p>
<p><b>
EDUCATIONAL QUALIFCATION</b></p>
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline.</li></ul></div>

Passenger Analyst

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. <b>This role is available as regular full time and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport.</b></div><div></div><div><br>
We offer:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan including 401k with matching profit sharing</li><li>
Health Insurance</li><li>
Life Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Training and development</li></ul><div>
We have the following schedule available:</div><div></div><div><br>
2pm to 11pm - Two Days off</div><div></div><div><b><br>
All people working at SFO are eligible for incentives:</b></div><ul><li>
BART Discount Card: Save $9.10 on your roundtrip BART commute</li><li>
Citizenship Workshops: Save $700 on your citizenship application cost</li><li>
Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 &ndash; 80% of market rate cost</li><li>
Transportation assistance</li></ul><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
High school diploma or GED equivalent required</div></li><li><div>
Some college preferred</div></li><li><div>
Must have at least 6 months prior customer service retail or administrative support experience</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm.</li></ul><div><i>
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.</i></div></div>

Customer Service Representative San Francisco Airport

Air India SATS Airport Services Private Limited (AISATS)

<div>
 <p>
  <strong>
   DUTY MANAGER - CUSTOMER SERVICES
  </strong>
 </p>
 <p>
  <strong>
   Location: Thiruvananthapuram, Kerala, India
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    JOB PURPOSE &amp; SPECIFIC RESPONSIBILITIES:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Take charge of various work areas in passenger service operations
  </li>
  <li>
   Ensure close liaison with Airlines on all matters for smooth operations
  </li>
  <li>
   Attend to investigation and complaints raised by airlines or passengers
  </li>
  <li>
   Ensure client satisfaction
  </li>
  <li>
   Airline meetings to resolve issues or complaints
  </li>
  <li>
   Follow up with airlines and passengers on incidents to provide closure and service recovery
  </li>
  <li>
   Review work procedures and implement solutions to improve service
  </li>
  <li>
   Monitoring of SLA &amp; agreed service standards to ensure compliance and achievement of such standards
  </li>
  <li>
   Lead, organize and motivate staff, monitor staff performance
  </li>
  <li>
   Carry out investigations relating to discrepancies, lapses and errors
  </li>
  <li>
   Brief all staff on new instructions and requirements &amp; ensure all staff complies to company regulations and discipline
  </li>
  <li>
   Build and maintain an efficient operation team
  </li>
  <li>
   Interview and appraise staff; monitor and control the staff over time/ attendance
  </li>
  <li>
   Responsible for the safety and quality of the function /task performed
  </li>
  <li>
   Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
  </li>
  <li>
   Attend to passengers who require special assistance.
  </li>
  <li>
   Other standards as agreed with the airlines
  </li>
  <li>
   Responsible for reporting to his superiors on occurrences, events, violations and acts that may affect safety, security and company reputation
  </li>
  <li>
   Undertake more functions when required
  </li>
  <li>
   Airline meetings to resolve issues or complaints.
  </li>
  <li>
   Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary.
  </li>
  <li>
   Review work procedures and solution implementations to improve service.
  </li>
  <li>
   Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
  </li>
  <li>
   Monitor staff performance
  </li>
  <li>
   Carry out investigations relating to discrepancies, lapse and errors
  </li>
  <li>
   Brief all staff on new instructions and requirements
  </li>
  <li>
   Ensure that all staff complies with company regulations and maintain overall discipline.
  </li>
  <li>
   Plan and monitor staff deployment to ensure smooth operations.
  </li>
  <li>
   Oversee special handling requirements (MAAS, VIP, etc.) to ensure smooth handling.
  </li>
  <li>
   Attend to passengers who require special assistance
  </li>
  <li>
   Designated reporting to Sectional Heads - Passenger Services on shift basis.
  </li>
  <li>
   Maintain updates on Passenger Handling Procedures as received from time to time from Regulatory authority/Customer airlines Manuals / Corporate HQ on operating procedures and assure that the subordinates are fully aware of any new updates in this regard by dissemination of information in time.
  </li>
  <li>
   Assure all log entries are correctly updated on shift to shift basis
  </li>
  <li>
   Assist the management to control staff overtime without affecting the operations.
  </li>
  <li>
   Check staff appearance and grooming to ensure that all staff members report to duty neat, clean and in full uniform.
  </li>
  <li>
   Coordinate with Customer airlines to build strong relationship that is essential for smooth operations.
  </li>
  <li>
   Coordinate with Airports authorities to ensure good relationships that will upgrade business operations.
  </li>
  <li>
   Follow up and take necessary action against instructional emails, SITA messages, inform all concerned for immediate action
  </li>
  <li>
   Monitor closely all on sight activities such as Passenger Checking /Baggage Handling /Gate operations.
  </li>
  <li>
   Reports any irregularities to Safety Coordinator at the station.
  </li>
  <li>
   Prepares and submits a monthly inventory (stationery requirements) each airline to avoid any Last minute shortages.
  </li>
  <li>
   Prepare staff monthly roster for the Passenger personnel.
  </li>
  <li>
   Check Staff daily attendance.
  </li>
  <li>
   Reply to all queries / complaint and claims received and report to the respective Managers (Passenger /Ramp Services)
  </li>
  <li>
   Plan staff annual leaves.
  </li>
  <li>
   Prepares a detailed monthly activity report.
  </li>
  <li>
   Responsible for exercising due diligence towards Health &amp; Safety of self &amp; others in the organization as well as environmental protection issues.
  </li>
  <li>
   Responsible for Safety &amp; Quality of the function / Task performed.
  </li>
  <li>
   Deputize for Sr. Manager/Manager for administration and/ or operational function/ responsibilities as and when required.
  </li>
  <li>
   coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight)
  </li>
  <li>
   Extend proper communication to staff periodically for delay and before schedule operations etc.
  </li>
  <li>
   Ensure safe and secure operations and flight departure on or before schedule time in coordination with respective flight supervisors
  </li>
  <li>
   Establish counter management, que management and proper boarding guidelines
  </li>
  <li>
   Coordinate crew movement as per the airline specifications
  </li>
  <li>
   ensure FHR is properly filled and timely signed by respective airline representative
  </li>
  <li>
   With proper rostering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same
  </li>
  <li>
   conduct staff evaluation as and when required in liaison with the respective supervisors
  </li>
  <li>
   Conduct/arrange training staff as and when necessary. Handle staff grievances and complaints and other administrative issues.
  </li>
  <li>
   Ensure availability of required number of staff in each area, including hiring of staff
  </li>
  <li>
   Ensure and organize training and monitor training standards in accordance with company and carrier requirements
  </li>
  <li>
   Ensure availability of required handling equipment
  </li>
  <li>
   Ensure terminal discipline at all times
  </li>
  <li>
   Monitor rostering of staff for effective cross utilization
  </li>
  <li>
   Establish administrative practices and implementing cost cutting measures
  </li>
  <li>
   Ensure licensing, installation and maintenance of communication facilities
  </li>
  <li>
   Arrange and ensure transportation of crew and staff, where applicable
  </li>
  <li>
   Liaison with carriers, authorities at the airport, OAL and handling agencies
  </li>
  <li>
   Ensure that performance standards set forth in the carrier&rsquo;s handling agreement are met in all respects
  </li>
  <li>
   Conduct regular meetings with customer airlines for service feedback and improvements
  </li>
  <li>
   Coordinate activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically
  </li>
  <li>
   Monitor flight operations including pre-flight, arrivals, departures and post-flight activities
  </li>
  <li>
   Conduct briefing in advance of the day&rsquo;s operations and solutions to the problems faced by the staff periodically
  </li>
  <li>
   Prepare staff performance/appraisal reports as per company rules
  </li>
  <li>
   Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations
  </li>
  <li>
   Handle staff grievances and complaints within reasonable time span
  </li>
  <li>
   Handle multiple tasks to maintain optimum work output
  </li>
  <li>
   Coordinate with the security/vigilance department
  </li>
  <li>
   Be part of the AOCC and be able to take decisions and implement them whenever and wherever required
  </li>
  <li>
   Update staff about changes and advise them about their progress periodically verbally and in writing
  </li>
  <li>
   Ensure proper implementation of company policies and procedures
  </li>
  <li>
   Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement
  </li>
  <li>
   Check on absenteeism and take necessary action to avoid discrepancies and complaints from the customer.
  </li>
  <li>
   Responsible and accountable for overall quality, safety and security of operations.
  </li>
  <li>
   You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Perform any other function as required by the VP-CS
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Professional Experience
 </p>
 <ul>
  <li>
   Knowledge on Airline DCS system
  </li>
 </ul>
 <p>
  <u>
  </u>
 </p>
 <p>
  <u>
   EDUCATIONAL QUALIFICATION
  </u>
 </p>
 <ul>
  <li>
   Bachelor/Master&rsquo;s Degree in Business Administration
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   RELEVANT EXPERIENCE
  </u>
 </p>
 <ul>
  <li>
   96-120 months in a supervisory environment, including successful management of multi-cultural teams.
  </li>
  <li>
   Have demonstrated ability in preparing senior management reports and data analysis
  </li>
  <li>
   Have the appropriate skill set, to set and manage priorities
  </li>
  <li>
   Exceptional command over MS Office (excel), Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   PERSONAL CHARACTERISTICS &amp; BEHAVIOURS
  </u>
 </p>
 <ul>
  <li>
   Demonstrate excellent managerial and leadership skills
  </li>
  <li>
   Good communicator and able to relate to all levels of staff
  </li>
  <li>
   A team player and leader at handling cross-sectional teams
  </li>
  <li>
   Comprehend and translate complex data and its relationship to trends and observations
  </li>
 </ul>
 <p>
 </p>
</div>


DUTY MANAGER - CUSTOMER SERVICES

Airportclaims.com

<p><b>About Us</b></p><p>We&rsquo;re <b>Airportclaims.com (Claimster Ltd)</b>, a LegalTech company specializing in protecting air passenger rights under <b>EU Regulation 261/2004</b>. We help travelers receive compensation for delayed or cancelled flights&mdash;on a <b>&ldquo;no win, no fee&rdquo;</b> model.</p><p><b>Your Role</b></p><p>As a <b>Sales Representative</b>, you will:</p><ul><li>Proactively approach air passengers affected by flight delays or cancellations</li><li>Explain their rights and potential to claim <b>up to &euro;600</b> in compensation</li><li>Distribute flyers and direct them to our website to submit a claim</li><li>Represent our brand at the airport with professionalism and energy</li></ul><p><b>What You&rsquo;ll Gain</b></p><ul><li>A fast-paced and people-oriented work environment at <b>Istanbul Airport as a freelancer/self-employed</b></li><li>Interaction with travelers from all over the world</li><li>Competitive earnings &ndash; <b>up to &euro;3,000/month (144 850 TRY)</b> during peak season</li><li>Sales &amp; communication training</li><li>Real career growth in a fast-moving LegalTech company</li></ul><p><b>What We Expect</b></p><ul><li>Fluent English <b>and Turkish (Russian is very strong plus) </b></li><li>Strong communication and people skills</li><li>Positive attitude and resilience in fast-paced settings</li><li>Willingness to learn and grow in the role</li><li>Sales or customer service experience is a plus (but not required)</li></ul><p><b>Ready to Join Us?</b></p><p>If you're driven, outgoing, and excited to help travelers get justice for flight disruptions &ndash; <b>apply now</b> and start your journey with Airportclaims.com!</p><p>Job Type: Full-time</p><p>Pay: Up to 144,800.00TRY per month</p>

Sales Representative

<div>
 <p>
  The role holder is responsible for overseeing the maintenance and performance of passenger train fleets. This position plays a vital role in ensuring the safety, reliability, and efficiency of passenger train operations by providing engineering expertise and fleet management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Department:
  </strong>
  Passenger-Rolling Stock Maintenance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location
  </strong>
  : Riyadh-Thomama Workshop.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsible for
  </strong>
  :
 </p>
 <ul>
  <li>
   Lead and manage the maintenance and repair activities for passenger train fleets, including locomotives and passenger cars.
  </li>
  <li>
   Develop and implement maintenance programs to ensure optimal fleet performance.
  </li>
  <li>
   Provide technical expertise in rolling stock engineering, including systems analysis, diagnostics, and performance optimization.
  </li>
  <li>
   Collaborate with engineering teams to address complex technical issues.
  </li>
  <li>
   Plan and schedule maintenance tasks, inspections, and overhauls to minimize downtime and service disruptions.
  </li>
  <li>
   Ensure maintenance activities are adhered to established standards and timelines.
  </li>
  <li>
   Establish quality control processes and standards for maintenance and repair work.
  </li>
  <li>
   Conduct audits and inspections to ensure work quality and compliance.
  </li>
  <li>
   Ensure that all maintenance activities prioritize passenger safety and comply with safety regulations.
  </li>
  <li>
   Investigate and address safety incidents and non-compliance issues.
  </li>
  <li>
   Monitor and analyze fleet performance data, including reliability, availability, and safety metrics
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education
   </strong>
   : Bachelor&rsquo;s degree in
   <strong>
    Industrial\Mechanical Engineering
   </strong>
   .
  </li>
  <li>
   <strong>
    Years of experience
   </strong>
   : Minimum
   <strong>
    1
   </strong>
   Year.
  </li>
  <li>
   <strong>
    Safety certificates
   </strong>
   (such as OSHA, NEBOSH, or equivalent) are preferred.
  </li>
  <li>
   Ability to follow safety procedures and ensure compliance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Thank you &amp; Good luck.
 </p>
</div>


Depot Riyadh North Engineer

Transdev

<p>The Safety Manager ensures compliance with federal, state, and local regulations and with company safety requirements. Responsible for continuous leadership, recruitment and training of operator candidates. Promotes strong leadership and influences positive employee morale throughout the location. This position is based in insert location in Baltimore, MD supporting the BWI Airport Shuttle.</p> <p>Transdev is proud to offer: </p> <ul> <li>Competitive compensation package of minimum $85,000 - maximum $95,000</li> </ul> <p>Benefits include: </p> <ul> <li>Vacation: minimum of two (2) weeks</li> <li>Sick days: 5 days</li> <li>Holidays: 12 days; 8 standard and 4 floating</li> <li>Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.</li> </ul> <p>Benefits may vary depending on location policy. The above represents the standard Corporate Policy.</p> <p>Key Responsibilities: </p> <ul> <li>Provides behind-the-wheel instruction according to corporate and client specifications in all aspects of vehicle operation and passenger transportation, including defensive driving, service area familiarization, passenger loading, unloading and securement.</li> <li>Conducts classroom training in accordance with corporate and location requirements.</li> <li>Ensure all safety manuals, programs, policies, and procedures are current and meet the needs of the location.</li> <li>Document all training activities and ensure accurate completion of all training-related employee records.</li> <li>Establish a relationship with client and corporate personnel to identify additional training needs, resources, and opportunities.</li> <li>Prepares and conducts monthly safety meetings.</li> <li>Maintains an adequate and complete employee filing system and participates in audits and inspections to meet client and corporate expectations.</li> <li>Directs the location drug & alcohol program to include random drug testing and ensures all files are updated to pass regular audits.</li> <li>Manages the injury prevention program to reduce the number of workplace injuries.</li> <li>Conducts accident investigation using root-cause analysis and assigns employee re-training as required.</li> <li>Responsible for maintaining/posting OSHA log.</li> <li>Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.</li> <li>Provides coaching and re-training as required on Drive Cam.</li> <li>Respond to customer comments related to the service.</li> <li>Must be able to work shifts or flexible work schedules as needed.</li> <li>Other duties as required.</li> <li>Travel requirement outside of immediate area</li> </ul> <p>Qualifications: </p> <ul> <li>High School Diploma or GED required</li> <li>Minimum CDL B with Passenger endorsement and airbrake certification.</li> <li>Minimum of (3) years' experience in the passenger transportation industry.</li> <li>Experience in location safety management and/or operations management.</li> <li>Providing quality training, including the creation and management of training materials.</li> <li>Must be able to work shifts or flexible work schedules as needed.</li> <li>Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.</li> </ul> <p>Physical Requirements: </p> <p>The essential functions of this position require the ability to:</p> <ul> <li>Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.</li> <li>Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces </li> <li>Push and pull objects up to 50pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level</li> <li>Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.</li> </ul> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact </p> <p>Drug-free workplace: </p> <p>Transdev maintains a drug-free workplace. Applicants must:</p> <ul> <li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).</li> <li>Successfully pass a pre-employment drug screen.</li> </ul> <p>About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.</p> <p>Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at </p> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</p> <p>Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. </p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</p> <p>Drug-free workplace</p> <p>If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.</p> <p>California applicants: Please Click Herefor CA Employee Privacy Policy.</p> <p>Job Category: Safety & Training</p> <p>Job Type: Full Time</p> <p>Req ID: 5202</p> <p>Pay Group: UC6</p> <p>Cost Center: 55312</p> <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</p> <p>Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.</p> <p>Drug-free workplace</p> <p>If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.</p> <p>California applicants: Please Click Here for CA Employee Privacy Policy.</p> <p>About Transdev</p> <p>Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.</p> <p>Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.</p> <p> </p>

Safety and Training Manager

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