passenger service representative

Menzies Aviation LATAM

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
 </li>
 <li>
 Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
 </li>
 <li>
 Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
 </li>
 <li>
 Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Prior Passenger Service/Airline experience required
 </li>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Advanced computer skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 $24.00/hour
 </li>
 <li>
 Frontier Airlines Flight Benefits!
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security, Wellbeing and Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.
</div>

Passenger Service Supervisor

Dnata

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
 
Essential Duties and Responsibilities-Passenger Service Agent
 
Electronic check-in of passengers for international travel
 
Verification of documents for international and domestic flights
 
Assign passenger seats.
 
Ensure correct boarding passes are provided to each passenger for the assigned flight.
 
Verify ticket and seat reservations.
 
Match manifest to on-board count
 
Announce arrivals and departures as necessary.
 
Provide information to passengers/customers as requested.
 
Connect/disconnect Jetway/stairs as necessary.
 
Assist with baggage tagging and baggage claim reports.
 
Maintain current knowledge of all flight times during designated shift.
 
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
 
Performing other duties as assigned
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Possess a high school diploma or GED equivalent.
 
Excellent communication and interpersonal skills
 
Possess basic computer literacy.
 
Ability to stand, bend, stoop, and walk for extended periods of time.
 
Push, pull, lift, and load up to 70 pounds.
 
Exceptional customer service skills
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
 
shift hours: 3:00pm-7:45pm
 hourly rate $16.00
 
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Passenger Service Agent

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
 On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.
 
You will
 
Electronic check-in of passengers for international travel
 
Verification of documents for international and domestic flights
 
Assign passenger seats.
 
Ensure correct boarding passes are provided to each passenger for the assigned flight.
 
Verify ticket and seat reservations.
 
Match manifest to on-board count
 
Announce arrivals and departures as necessary.
 
Provide information to passengers/customers as requested.
 
Connect/disconnect Jetway/stairs as necessary.
 
Assist with baggage tagging and baggage claim reports.
 
Maintain current knowledge of all flight times during designated shift.
 
Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
 
Performing other duties as assigned
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
You have
 
Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
 
Possess a high school diploma or GED equivalent.
 
Excellent communication and interpersonal skills
 
Possess basic computer literacy.
 
Ability to stand, bend, stoop, and walk for extended periods of time.
 
Push, pull, lift, and load up to 70 pounds.
 
Exceptional customer service skills
 Arabic Speaking a plus
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Physical Demands
 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Akima

<div>Company Overview: 
Work Where it Matters
Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Pegasus, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.
As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
<div>
The Passenger Service Agent Seasonal Lead is responsible for coordinating daily passenger service operations to ensure safe, compliant, and efficient service delivery in support of airline partners. This role provides front-line leadership, assigns work, and supports team performance while maintaining a high standard of customer service during the seasonal period of May 15th through September 30th.</div><div>
This is an hourly, non-exempt position.</div><div></div><div> 
Reporting Structure</div><div></div><div> 
This position reports directly to the Passenger Service Manager and coordinates with the PSA Seasonal Supervisor. The role supports operational standards and may receive functional direction from the Director of Passenger and Flight Operations.</div>
Responsibilities:
<ul><li>Coordinate and oversee Passenger Service Agent staffing to ensure adequate operational coverage.</li><li>
Assign, direct, and monitor daily tasks to support operational performance and service standards.</li><li>
Serve as a point of contact for frontline staff, resolving operational and customer service issues in real time.</li><li>
Deliver professional, clear, and courteous assistance to passengers at ticket counters, gates, and baggage service areas.</li><li>
Support passenger processing, including check-in, boarding, and arrivals.</li><li>
Operate gate equipment including boarding doors and passenger boarding bridges in accordance with training and safety procedures.</li><li>
Assist passengers requiring additional support, including wheelchair assistance and escort services, in accordance with training and safety guidelines.</li><li>
Coordinate handling of delayed, damaged, or lost baggage in compliance with airline procedures.</li><li>
Communicate effectively with airline personnel, flight crews, and internal teams to ensure operational continuity.</li><li>
Utilize radios and communication systems to coordinate daily operations.</li><li>
Monitor gate areas to ensure passenger readiness and compliance with boarding procedures.</li><li>
Support the safe handling of unaccompanied minors and passengers requiring special assistance.</li><li>
Maintain a professional work environment and ensure adherence to company policies, safety procedures, and regulatory requirements.</li><li>
Perform additional duties as assigned to support operational needs.</li></ul>
Qualifications:
<ul><li>Must be at least 18 years of age.</li><li>
High School Diploma or GED required.</li><li>
Minimum 1 year of passenger service or customer-facing experience.</li><li>
Ability to obtain and maintain an airport security badge, including successful completion of a Criminal History Records Check (CHRC) and all requirements in accordance with applicable Transportation Security Administration and airport security regulations.</li><li>
Must be authorized to work in the United States.</li><li>
Strong verbal and written communication skills in English.</li><li>
Ability to work a flexible schedule, including nights, weekends, and holidays.</li><li>
Ability to work in a fast-paced, time-sensitive environment.</li><li>
Willingness to work in varying weather conditions.</li></ul><div>
Preferred Qualifications:</div> 
<div></div><ul><li>
Prior airline or airport customer service experience.</li><li>
Leadership or lead experience in a service environment.</li><li>
Valid driver&rsquo;s license.</li><li>
Bilingual or multilingual abilities.</li></ul><div>
Physical Requirements:</div><div></div><div> 
This role requires the ability to perform physical tasks associated with airport passenger service operations, including:</div><ul><li>
Standing and walking for extended periods.</li><li>
Frequent bending, kneeling, and reaching.</li><li>
Lifting, carrying, or moving items up to 50 pounds independently.</li><li>
Assisting with heavier items using team lifting or mechanical assistance.</li><li>
Working in indoor and outdoor environments, including exposure to weather conditions and moderate to high noise levels.</li></ul><div>
Hearing protection and other required personal protective equipment (PPE) are provided where required.</div><div></div><div> 
Work Environment:</div> 
<div></div><ul><li>
Airport terminal and operational areas.</li><li>
Exposure to moderate to high noise levels, particularly during aircraft arrivals and departures.</li><li>
Indoor and outdoor conditions depending on operational needs.</li></ul><div>
Pre-Employment Requirements:</div> 
<div></div><ul><li>
Must successfully pass a pre-employment drug screening in accordance with company policy and applicable federal and state regulations</li><li>
Must successfully complete all required background checks, including CHRC, and be eligible to obtain and maintain an airport security badge</li></ul><div>
Regulatory Compliance:</div><div></div><div> 
This position operates in a regulated airport environment and is subject to compliance with all applicable company policies, safety procedures, and federal, state, and local laws governing airport access and operations.</div>
Job ID: 2026-22421 Work Type: On-Site</div>

Passenger Service Agent Seasonal Lead

<div>Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.

Role Purpose

As a member of the Menzies Aviation Passenger Service Lead Team, you will be responsible for coordinating passenger service-related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.
<ul>
<li>Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk</li>
</ul>What you will be doing
<ul><li>Computerized check-in of passengers for international and domestic travel</li>
<li>Designate seat assignments</li>
<li>Verify documentation for international and domestic flights</li>
<li>Ensure correct boarding passes are provided to each passenger for the assigned flight</li>
<li>Verify ticket and seat reservations</li>
<li>Match manifest to on-board count</li>
<li>Assist with various governmental agency requirements</li>
<li>Announce arrivals and departures as necessary</li>
<li>Assists with baggage tagging and bagging claim reports</li>
<li>Interpret identification labels along with baggage and cargo routing tags</li>
<li>Maintain current knowledge of all flight times during shift</li>
<li>Provide information to customers</li>
<li>Maintain liaison with Airlines and Customer Representatives and Ground Handlers</li>
<li>Required to attend the mandatory training imposed by the Company and Airlines as per job role</li>
<li>Required to attend Ground Security Coordinator training.</li>
</ul>
Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.

What we are looking for:
<ul><li>Must be at least 18 years of age</li>
<li>Must pass pre-employment background, physical test and a drug screen</li>
<li>Ability to proficiently read, write and speak English</li>
<li>Excellent communication skills</li>
<li>Able to remain calm under pressure</li>
<li>Must be able to stand for long periods of time at the ticket counter and gate check-in areas</li>
<li>Must be comfortable lifting 70lbs</li>
<li>Must pass FBI background check</li>
<li>Must be available and flexible to work variable shifts including weekends and holidays</li>
<li>Prior Customer Service experience strongly preferred</li>
<li>Advanced Computer Skills Required</li>
<li>Must have a high school diploma, GED or six months&rsquo; work experience as Passenger Service Agent</li>
</ul>
Knowledge, Skills and Abilities
<ul>
<li>Ability to learn quickly</li>
<li>Ability to understand and carry out oral and written instructions and request clarification when needed</li>
<li>Strong interpersonal skills</li>
<li>Ability to work as part of a team</li>
<li>Ability to build relationships</li>
<li>Ability to solve problems independently</li>
</ul>
Would you like to see more detail on what we are looking for? Please see the following job description for further information.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!</div>

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