patents examiner

Cala Sourcing Solutions LLC

<div><h2 class="jobSectionHeader"><b>Workers&rsquo; Compensation Claims Adjuster (Level II or III) &ndash; Hawaii</b></h2><p><b>
Location:</b> Kapolei, HI (Hybrid for local candidates | Remote for candidates outside the island but must be in Hawaii)</p><p></p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
A leading Third Party Administrator is seeking an experienced Workers&rsquo; Compensation Claims Adjuster to manage a diverse caseload of Hawaii workers&rsquo; compensation claims. Reporting to Claims Leadership, this role is responsible for end-to-end claim ownership&mdash;from intake and investigation through resolution&mdash;while operating within established authority levels and client guidelines.</p><p>
This position involves regular collaboration with injured workers, employers, medical providers, attorneys, vendors, and internal partners. Claim complexity, litigation exposure, settlement authority, and leadership expectations will align with the Adjuster&rsquo;s level (Examiner II or Examiner III).</p><p></p><h3 class="jobSectionHeader"><b>
Core Responsibilities (Examiner II &amp; III)</b></h3><ul><li><p>
Oversee a full inventory of workers&rsquo; compensation claims, including medical-only, indemnity, future medical, and litigated files</p></li><li><p>
Conduct prompt and comprehensive claim investigations; document findings thoroughly and accurately</p></li><li><p>
Evaluate compensability and administer benefits in compliance with Hawaii statutes and applicable claim-handling instructions</p></li><li><p>
Coordinate medical care, authorize treatment, and manage medical billing activity</p></li><li><p>
Serve as the primary point of contact for claimants, employers, providers, vendors, and clients</p></li><li><p>
Establish, review, and adjust claim reserves in accordance with company and client standards</p></li><li><p>
Maintain detailed claim notes, action plans, and diary entries reflecting claim strategy and progress</p></li><li><p>
Negotiate, resolve, and close claims within assigned settlement authority</p></li><li><p>
Perform regular file reviews and respond to client inquiries in a timely manner</p></li><li><p>
Identify emerging trends, risk indicators, and safety concerns; communicate insights proactively</p></li><li><p>
Utilize claims systems and internal technology to manage workload efficiently</p></li><li><p>
Comply with all internal policies, procedures, and best practices</p></li><li><p>
Complete additional duties as assigned</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Advanced / Senior-Level Responsibilities (Primarily Examiner III)</b></h3><ul><li><p>
Independently manage highly complex, catastrophic, and litigated workers&rsquo; compensation claims</p></li><li><p>
Retain and collaborate with defense counsel; actively participate in hearings, mediations, and settlement negotiations</p></li><li><p>
Evaluate and pursue:</p><ul><li><p>
Subrogation opportunities</p></li><li><p>
Apportionment considerations</p></li><li><p>
Excess coverage reporting and reimbursement</p></li></ul></li><li><p>
Support regulatory compliance through audit preparation and state-required reporting</p></li><li><p>
Develop proactive claim strategies focused on timely, cost-effective resolution</p></li><li><p>
Participate in client file reviews and meetings as requested</p></li><li><p>
Provide mentoring and technical support to junior Claims Examiners</p></li><li><p>
Handle multi-jurisdictional claims when assigned</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><h4 class="jobSectionHeader"><b>
Education &amp; Experience</b></h4><p><b>
Claims Examiner II</b></p><ul><li><p>
Bachelor&rsquo;s degree in a related discipline preferred</p></li><li><p>
3+ years of workers&rsquo; compensation claims experience, or an equivalent combination of education and experience</p></li></ul><p><b>
Claims Examiner III</b></p><ul><li><p>
5+ years of progressive workers&rsquo; compensation claims experience</p></li><li><p>
Proven experience managing complex and litigated indemnity claims</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Knowledge, Skills &amp; Abilities</b></h3><ul><li><p>
Strong working knowledge of workers&rsquo; compensation laws, regulations, and medical terminology</p></li><li><p>
Ability to independently assess risk, analyze complex issues, and manage claims strategically</p></li><li><p>
Clear, professional written and verbal communication skills</p></li><li><p>
Strong organizational, analytical, and time-management capabilities</p></li><li><p>
Ability to communicate effectively with diverse stakeholders at all organizational levels</p></li><li><p>
Proficiency with Microsoft Word and Excel preferred</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Licensure</b></h3><ul><li><p>
Active <b>Hawaii Workers&rsquo; Compensation Adjuster License</b> required</p></li></ul>
#Workwolf</div>

Claims Supervisor - Workers Compensation

Roads and Transport Authority

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Provide expert analytical input to strengthen driver testing operations by reviewing testing outcomes, inspection suitability, examiner deployment, and vehicle standards. Enable continuous compliance with approved regulations through specialist evaluation across testing and inspection processes.
 <br/>
 <br/>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide input on standards and requirements for driver inspection and training vehicles to ensure alignment with approved security and safety principles.
  </li>
  <li>
   Study emerging transport safety trends to anticipate and prepare for future testing requirements.
  </li>
  <li>
   Monitor departmental key performance indicators (KPIs), ensure targets are met, and implement corrective actions as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to activities related to managing and rotating examiners across driver inspection centers to support operational continuity.
  </li>
  <li>
   Provide technical advice on determining the number of applicants and issuing appointments for knowledge and practical examinations.
  </li>
  <li>
   Review knowledge and practical examinations of applicants and monthly examiner performance results to verify suitability with licensing objectives.
  </li>
  <li>
   Reviews suitability of inspection sites associated with works of a special nature for conducting examinations.
  </li>
  <li>
   Provide technical expertise in monitoring operations of the Remote Inspection Operations Center to ensure alignment with approved testing processes.
  </li>
  <li>
   Prepare periodic analytical summaries for management on examiner performance, high-risk categories, and applicant trends.
  </li>
  <li>
   Oversee the updating of departmental services across all service delivery channels and manage change requests in coordination with the Customer Happiness Management team.
  </li>
  <li>
   Monitor customer satisfaction surveys and develop corrective action plans based on feedback received.
  </li>
  <li>
   Track and ensure timely closure of suggestions within established deadlines.
  </li>
  <li>
   Follow up on the implementation of feasible suggestions within agreed timeframes.
  </li>
  <li>
   Conduct regular visits to driving institutes and service centres to verify service availability, collect customer feedback, and implement corrective measures as necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Product / Process Improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assess operational practices and examiner performance insights to recommend improvements in driver testing effectiveness and compliance.
  </li>
  <li>
   Recommends updates to testing workflows, examiner scoring guidelines, or route assignments based on evidence from analytics.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Predominantly office-based analysis-focused role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Job Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma/Bachelor&rsquo;s degree/Master&rsquo;s degree in Engineering or Business Administration
  </li>
  <li>
   3+ years in case of Master's degree (5+ years in case of Bachelor&rsquo;s degree,11+ years in case of Diploma)
  </li>
  <li>
   Preferred: ISO Auditor (Quality), Lean Six Sigma Green Belt, Project Management Professional Certification
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Licensing
 <br/>
 <br/>
 <strong>
  Advertiser
  <br/>
  <br/>
 </strong>
 Roads and Transport Authority
 <br/>
 <br/>
 <strong>
  Department
  <br/>
  <br/>
 </strong>
 Drivers Licensing
 <br/>
 <br/>
 <strong>
  Educational-level
  <br/>
  <br/>
 </strong>
 Bachelor
 <br/>
 <br/>
 <strong>
  Required Nationality
  <br/>
  <br/>
 </strong>
 UAE Only
 <br/>
 <br/>
 <strong>
  Monthly Salary
  <br/>
  <br/>
 </strong>
 Unspecified
 <br/>
 <br/>
 <strong>
  Schedule-Time
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 24/03/2026
 <br/>
 <br/>
 <strong>
  Unposting Date
  <br/>
  <br/>
 </strong>
 23/04/2026
</div>


Chief Analyst - Drivers Testing

Clermont County Ohio Government

<div><h2 class="jobSectionHeader"><b>COMMERCIAL PLAN EXAMINER</b></h2><div></div><div><div><br>
</div></div><br>
<div>The Commercial Plans Examiner performs technical reviews of commercial construction documents, communicates code requirements, and coordinates with internal staff and external agencies to facilitate timely permit approvals. This role requires strong code knowledge, attention to detail, and the ability to effectively communicate with a wide range of stakeholders.<br>
<br>
Minimum Qualifications:<br>
Candidates must meet one of the following experience requirements:<br>
<ul><li>3 years of building department experience in a jurisdiction enforcing a model code; OR</li><li>At least 5 years in a skilled trade, including a minimum of 3 years in commercial work; OR</li><li>Journeyperson or Fire Safety Inspector (FSI) Certification plus 3 years or 150 inspections as an FSI; OR</li><li>Bachelor&rsquo;s degree plus 1&ndash;4 years of commercial building experience; OR</li><li>Bachelor&rsquo;s degree in a design or construction-related field; OR</li><li>Licensed commercial contractor through the Ohio Construction Industry Licensing Board (OCILB); OR</li><li>At least 5 years of experience overseeing all trades as a general commercial contractor, foreman, or site superintendent</li></ul><br>
Certification Requirement:<br>
Must obtain a Level 3 Limited Commercial Plans Examiner Certification (excluding Code Academy requirement) within 18 months of hire<br>
Must pass at least one required certification exam within one year of date of hire<br>
<br>
Key Responsibilities:<br>
Review commercial construction plans for compliance with applicable building codes and regulations<br>
Communicate plan review comments clearly to applicants, design professionals, and contractors<br>
Work with a wide range of stakeholders, from corporate representatives to field personnel, on projects of varying size and complexity<br>
Coordinate with third-party agencies to facilitate timely plan approvals and permit issuance<br>
Provide technical guidance and support throughout the permitting process<br>
<br>
Work Environment &amp; Skills:<br>
Ability to work in a fast-paced, high-volume environment with shifting priorities<br>
Strong communication skills with the ability to explain technical code requirements to diverse audiences<br>
Ability to manage multiple projects and meet deadlines<br>
Work is performed in a standard office setting with typical physical requirements (seated, standing, walking; normal visual and hearing abilities)<br>
<br>
Why Work With Us?<br>
Competitive Pay &ndash; Starting at $36.11 - $44.74 per hour.<br>
Outstanding Benefits &ndash; Medical, dental, vision, life insurance, long-term disability, and more.<br>
Generous Paid Time Off &ndash; 11 paid holidays, vacation, sick leave, and personal days.<br>
Secure Retirement &ndash; Ohio Public Employee Retirement System (OPERS) with 10% employee and 14% employer contributions (no Social Security tax deductions).</div><p></p><p><b>
Location : </b>BUILDING REGULATIONS</p><p><b>
Posting Start : </b>04/01/2026</p><p><b>
Posting End : </b>12/31/9999</p></div><p></p>

COMMERCIAL PLAN EXAMINER

Athens Administrators

<div><div>ATHENS POSITION DETAILS</div>
<div></div><div><div><div><div><div><b>Position Title:</b></div>
</div><div><div>Assistant Claims Examiner - Flex</div><br>
</div></div><br>
<div><div><div><b>Department:</b></div>
</div><div><div>Workers&rsquo; Compensation</div><br>
</div></div><br>
<div><div><div><b>Reports To:</b></div>
</div><div><div>Claims Supervisor</div><br>
</div></div><br>
<div><div><div><b>FLSA Status:</b></div>
</div><div><div>Non-Exempt</div><br>
</div></div><br>
<div><div><div><b>Job Grade:</b></div>
</div><div><div>6</div><br>
</div></div><br>
<div><div><div><b>Career Ladder:
</b></div></div><div><div>Next step in progression could include Future Medical Examiner or Claims Examiner Trainee</div>
</div></div><br>
</div></div><div></div><div><b>ATHENS ADMINISTRATORS</b></div>
<div>Explore the Athens Administrators difference: We have been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a &ldquo;Best Place to Work.&rdquo; Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property &amp; Casualty, Program Business, and Managed Care. Embrace a change and come make an impact with the Athens Administrators family today!</div>
<div></div><div><b>POSITION SUMMARY</b></div>
<div>Athens Administrators has an immediate need for an experienced Assistant Claims Examiner - Flex to support our Workers&rsquo; Compensation department and can be located anywhere in the state of California, however, employees who live less than 26 miles from the Concord, CA or Orange, CA offices are required to work once a week in the office on a day determined by their supervisor between Tuesday &ndash; Thursday. The remaining days can be worked remotely if technical requirements are met, and the employee resides in California. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week with the option of a flex schedule.</div>
<div></div><div>The Assistant Claims Examiner - Flex will provide clerical and technical assistance to Senior Claims Examiners and administer Medical Only claims, ensuring timely processing of claims and payment of benefits, managing, and directing medical treatment, and setting reserves for a variety of teams and clients at Athens.</div>
<div></div><div><b>PRIMARY RESPONSIBILITIES</b></div>
<div>Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation. Additional duties may be assigned:</div>
<div></div><ul><li>Process new claims in compliance with client&rsquo;s Service Agreement</li>
<li>Issue all indemnity payments and awards on time</li>
<li>Process all approved provider bills timely</li>
<li>Prepare objection letters to providers for medical bills; delayed, denied, lacking reports.</li>
<li>Answer questions over the phone from medical providers regarding bills</li>
<li>Contact treating physician for disability status</li>
<li>Contact employer for return-to-work status or availability of modified work.</li>
<li>Contact injured worker at initial set up</li>
<li>Send DWC notices timely</li>
<li>Issue SJDB Notices timely</li>
<li>Request Job Description from Employer</li>
<li>Handle Medical Only claim files</li>
<li>Calculate wage statements and adjust disability rates as required</li>
<li>Keep diary for all delay dates and indemnity payments</li>
<li>Documents file activity on computer</li>
<li>Update information on computer, i.e., address changes, etc.</li>
<li>Schedule appointments for AME, QME evaluations</li>
<li>Send appointment letters, issue TD/mileage, send medical file</li>
<li>Schedule interpreter for appointments, depositions, etc.</li>
<li>Request Employer&rsquo;s Report, DWC-1, Doctor&rsquo;s First Report if needed</li>
<li>Verify mileage and dates of treatment for reimbursement to claimant</li>
<li>Subpoena records</li>
<li>File and serve documents on attorneys, WCAB, doctors</li>
<li>Serve PTP&rsquo;s with medical file and Duties of Treating Physician (9785)</li>
<li>Request PD ratings from DEU</li>
<li>Draft Stipulated Awards and C&amp;R&rsquo;s</li>
<li>Submit C&amp;R, Stipulated Awards to WCAB for approval with documentation</li>
<li>Process checks &ndash; stop payment, cancellations, void, journal payments</li>
<li>Handle telephone calls for examiner as needed</li>
<li>Complete penalty calculations and prepare penalty worksheets</li>
<li>Complete MPN, HCO and/or EDI coding</li>
<li>Complete referrals to investigators</li>
<li>Complete preparation of documents for overnight delivery</li>
<li>Work collaboratively with Senior Claims Examiners, Nurse Case Managers, and other Assistant Claims Examiners</li>
<li>Contact with clients, injured workers, attorneys, doctors, vendors, and other parties</li>
<li>Provide updates of claims status to Senior Claims Examiners and Athens management</li>
<li>Prepare professional, well written correspondence and other communications</li>
</ul>
<div></div><div><b>ESSENTIAL POSITION REQUIREMENTS
</b></div><div>The requirements listed below are representative of the knowledge, skill, and/or ability required. While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations.</div>
<div></div><ul><li>High School Diploma or equivalent (GED) required for all positions
<ul><li>AA/AS or BA/BS preferred but not required</li>
</ul></li><li>2+ years&rsquo; Claims Assistant experience supporting a workers compensation examiner or team preferred</li>
<li>Medical Only Adjuster designation required</li>
<li>Continuing hours must be current</li>
<li>Mathematical calculating skills</li>
<li>Completion of IEA or equivalent courses</li>
<li>Administrators Certificate from Self-Insurance Plans preferred</li>
<li>Knowledge of workers compensation laws, policies, and procedures</li>
<li>Understanding of medical and legal terminology</li>
<li>Must demonstrate accuracy and thoroughness in work product</li>
<li>Ability to sit for prolonged periods of time</li>
<li>Well-developed verbal and written communication skills with strong attention to detail</li>
<li>Excellent organizational skills and ability to multi-task</li>
<li>Ability to type quickly, accurately and for prolonged periods</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to learn additional computer programs</li>
<li>Reasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolution</li>
<li>Ability to be trustworthy, dependable, and team-oriented for fellow employees and the organization</li>
<li>Seeks to include innovative strategies and methods to provide a high level of commitment to service and results</li>
<li>Ability to demonstrate care and concern for fellow team members and clients in a professional and friendly manner</li>
<li>Acts with integrity in difficult or challenging situations and is a trustworthy, dependable contributor</li>
<li>Athens&rsquo; operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.</li>
<li>Must be able to reliably commute to meetings and events as required by this position</li>
</ul>
<div></div><div><b>APPLY WITH US</b></div>
<div>We look forward to learning about YOU! If you believe in our core values of honesty and integrity, a commitment to service and results, and a caring family culture, we invite you to apply with us. Please submit your resume and application directly through our website at http://www.athensadmin.com/careers/job-openings Feel free to include a cover letter if you&rsquo;d like to share any other details. All applications received are reviewed by our in-house Corporate Recruitment team. The Company will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants can learn more about the Los Angeles County Fair Chance Act, including their rights, by clicking on the following link: https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf</div>
<div></div><div>This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.</div>
<div></div><div>Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.</div>
<div></div><div><b>THANK YOU!</b></div>
<div>We look forward to reviewing your information. We understand that applying for jobs may not be the most enjoyable task, so we genuinely appreciate the time you've dedicated. Don&rsquo;t forget to check out our website at www.athensadmin.com as well as our LinkedIn, Glassdoor, and Facebook pages!</div>
<div></div><div>Athens Administrators is dedicated to fair and equitable compensation for our employees that is both competitive and reflective of the market. The estimated rate of pay can vary depending on skills, knowledge, abilities, location, labor market trends, experience, education including applicable licenses &amp; certifications, etc. Our ranges may be modified at any time. In addition, eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments. We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&amp;D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA &amp; FSA options, 401k (and Roth), Company-Paid STD &amp; LTD and more! Further information about our comprehensive benefits package may be found on our website at <b>https://www.athensadmin.com/careers/why-work-here</b></div></div>

Assistant Claims Examiner - Remote or Hybrid in CA

University of California - San Francisco

<div><p>The Clinical Research Coordinator (CRC) will execute, manage, and coordinate the routine duties of the Postmortem Investigation of Sudden Cardiac Death (POST SCD) research program alongside a team of CRCs under the guidance of the Principal Investigator (PI) and/or study team. Learn more about the lab here: https://ziantsenglab.ucsf.edu/ .
</p><p>POST SCD is a clinical research laboratory with a multidisciplinary team and collaborations with local and federal agencies to comprehensively characterize the burden, underlying causes, and risk factors of sudden cardiac death (SCD) in a prototypic, diverse U.S. community. It is a first-of-its-kind partnership between cardiac electrophysiology specialists and the County Medical Examiner to perform comprehensive autopsies and antemortem medical history reviews for every incident out-of-hospital sudden death within the County of San Francisco.</p></div>

Clinical Research Coordinator Sudden Cardiac Death Study

Sutherland

<div>
 <p>
  <strong>
   Sutherland
  </strong>
  is a global leader specializing in
  <strong>
   AI
  </strong>
  ,
  <strong>
   automation
  </strong>
  ,
  <strong>
   cloud engineering
  </strong>
  , and
  <strong>
   advanced analytics
  </strong>
  to drive
  <strong>
   digital transformation
  </strong>
  and provide scalable business solutions for top-tier brands worldwide.
  <br/>
  <br/>
 </p>
 <p>
  With a strong emphasis on
  <strong>
   digital engineering services
  </strong>
  , we deliver
  <strong>
   innovative technologies
  </strong>
  and
  <strong>
   business process excellence
  </strong>
  , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of
  <strong>
   363 independent inventions
  </strong>
  , including
  <strong>
   250 AI-based solutions
  </strong>
  with
  <strong>
   patents
  </strong>
  in key technologies that continuously enhance business operations and transform user experiences.
  <br/>
  <br/>
 </p>
 <p>
  Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless
  <strong>
   "as-a-service" model
  </strong>
  , enabling rapid innovation and supporting sustainable business growth.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  Ramadan Kareem🌙
  <br/>
  <br/>
 </p>
 <p>
  Role Description:
  <br/>
  <br/>
 </p>
 <p>
  We are hiring a Customer Service Representatives to handle customer inquiries and provide exceptional service.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Work Schedule:
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   5 working days and 2 days off
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Rotational shifts (Morning, Night, and Overnight) and Rotational days off
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   What We Offer:
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Highest salary in the market💸
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Iftar and suhoor allowance🌙
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Bonuses and incentives after probation period (3 months)
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   First three months KPI's are granted
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Social and Medical insurance
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Transportation provided 24/7🚌
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Night shift allowance
   <br/>
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Paid training
   <br/>
   <br/>
   <br/>
   <br/>
  </strong>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  🔑
  <strong>
   What we&rsquo;re looking for:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   NO EXPERINCE NEEDED
  </li>
  <li>
   🚨ENGLISH LEVEL B2 OR HIGHER IS A MUST🚨
  </li>
 </ul>
 <p>
  💼 If you&rsquo;re passionate about making a difference and love helping customers, we want YOU! 🌟
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  All your information will be kept confidential according to EEO guidelines.
  <br/>
  <br/>
 </p>
</div>


Customer service Representative

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

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