patient access associate

OSF HealthCare

<div>Total Rewards:
<div>
&quot;Your life - our Mission&quot;</div><div>
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.</div><div></div><div><br>
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.</div>
Overview:
<div><b>
This job is located in Bloomington,IL</b></div><div></div><div><b><br>
Every Saturday and Sunday 7a-5p</b></div><div></div><div><b><br>
20 hours a week</b></div><div></div><div><b><br>
POSITION SUMMARY:</b> The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF&acirc;&euro;&trade;s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.</div>
Qualifications:
<div><b>
REQUIRED QUALIFICATIONS:</b> Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months</div><div></div><div><b><br>
PREFERRED QUALIFICATIONS:</b> Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology</div><div>
OSF HealthCare is an Equal Opportunity Employer.</div></div>

Patient Access Associate

<div>Total Rewards:
<div>
&quot;Your life - our Mission&quot;</div><div>
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.</div><div></div><div><b><br>
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.</b></div>
Overview:
<div><b>
This job is located in Streator,IL</b></div><div></div><div><b><br>
Two 12-hour shifts 7:00pm to 7:30am</b></div><div></div><div><b><br>
24 hours a week- 3rd shift</b></div><div></div><div><b><br>
POSITION SUMMARY</b>:The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF&acirc;&euro;&trade;s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.</div>
Qualifications:
<div><b>
REQUIRED QUALIFICATIONS</b>:</div><div></div><div><br>
Education: High school diploma or GED</div><div></div><div><br>
Experience: One year in an office clerical setting or customer service environment.</div><div></div><div><br>
Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.</div><div></div><div><b><br>
PREFERRED QUALIFICATIONS:</b></div><div></div><div><br>
Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.</div><div></div><div><br>
Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.</div><div></div><div><br>
OSF HealthCare is an Equal Opportunity Employer</div></div>

Ensemble Health Partners

<div><div>Thank you for considering a career at Ensemble Health Partners!</div><div></div><div>
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.</div><div></div><div>
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!</div><div></div><div>
O.N.E Purpose:</div><ul><li><div>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</div></li><li><div>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</div></li><li><div>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</div></li></ul><div></div><div>
The Opportunity:</div><div></div><div>
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:</div><ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.15/Hour based on experience</li></ul><div><br>
***This position is an onsite role, and candidates must be able to work on-site at HSHS - St. Nicholas Hospital in Sheboygan, WI. ***</div><div></div><div>
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.</div><div></div><div>
Job Responsibilities:</div><ul><li>
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.</li><li>
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.</li><li>
Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness&rsquo;s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul><div></div><div>
Experience We Love:</div><ul><li>
1+ years of customer service experience</li></ul><div><br>
Minimum Education:</div><ul><li>
High School Diploma/GED Required</li></ul><div></div><div>
Certifications:</div><ul><li>
HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire</li></ul><div></div><div>
#LI-LL1</div><div></div><div>
Join an award-winning company</div><div></div><div>
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025</div><div>
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024</div><div>
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024</div><div>
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024</div><div>
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023</div><div>
Energage Top Workplaces USA 2022-2024</div><div>
Fortune Media Best Workplaces in Healthcare 2024</div><div>
Monster Top Workplace for Remote Work 2024</div><div>
Great Place to Work certified 2023-2024</div><ul><li><div>
Innovation</div></li><li><div>
Work-Life Flexibility</div></li><li><div>
Leadership</div></li><li><div>
Purpose + Values</div></li></ul><div></div><div>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:</div><ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li><div>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.</div></li><li><div>
Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</div></li><li><div>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</div></li></ul><div></div><div>
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.</div><div></div><div>
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact <div>TA@ensemblehp.com</div>.</div><div></div><div>
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.</div><div></div><div><div>
EEOC &ndash; Know Your Rights</div><br>
<div>FMLA Rights - English</div></div><div><div>
La FMLA Espa&ntilde;ol</div></div><div><div>
E-Verify Participating Employer</div> (English and Spanish)</div><div><div>
Know your Rights</div></div></div>

Patient Access Associate Specialist - Full Time

Banner Health

<div><p><b>Department Name:
</b></p>BIS PAS<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Estimated Pay Range:</b></p>
$26.82 - $40.22 / hour, based on location, education, &amp; experience.<p>
In accordance with State Pay Transparency Rules.</p><p></p><p>
At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people&rsquo;s lives.</p><p></p><p><b>
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports in registration, billing, and or authorizations.
</b></p><p></p><p><b>Schedule: Monday - Friday 8:00am to 5:30pm</b></p><p></p>
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.<p></p><p>
POSITION SUMMARY<br>
This position supervises the pre-service staff and workflows for scheduled services. Through effective leadership, this individual ensures that patients are financially cleared in advance. This position ensures high quality service to patients, providers, payors and staff for billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals.<br>
<br>
ESSENTIAL FUNCTIONS<br>
1. Under direction of PAS Director and/or Sr Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities.<br>
<br>
2. Interviews, hires, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. Ensures new hires are properly on-boarded. Coordinates a successful training/preceptor plan. Ensures core competencies are met through auditing new hire work at 100%. Auditing can be delegated as a mentoring opportunity, but the responsibility of successful onboarding belongs to leader. Ensures all staff have clear expectations (including BSS). Confirms accountability to expectations and manages performance through counseling/disciplinary action and termination of assigned staff (including BSS).<br>
<br>
3. Oversee day-to-day operations of the Pre-Service team, ensuring its ability to obtain and record accurate demographic, financial, and clinical information necessary for the financial clearance of scheduled patient accounts prior to services being provided. Monitor the team&rsquo;s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates. Support activities to notify patients of their liabilities prior to date of service as determined by insurance benefits and coverage limits, and secure liabilities per department guidelines. Ability to competently address escalation issues such as pending/no authorization, patient not able to meet liability, and billing issues.<br>
<br>
4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Maintains quality measurements of staff performance through random or focused audits to ensure work meets compliance standards and is minimizing administrative denials.<br>
<br>
5. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience.<br>
<br>
6. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload.<br>
<br>
MINIMUM QUALIFICATIONS<br>
<br>
Requires the knowledge and business skills normally demonstrated by an Associate&rsquo;s degree in Business Management or equivalent education and/or experience.<br>
<br>
Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required.<br>
<br>
PREFERRED QUALIFICATIONS<br>
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company&rsquo;s billing system are preferred. Demonstrated success in a leadership role is a plus.<br>
<br>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Patient Access Services Associate Manager

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>The Patient Access Educator II develops implements and maintains formal new hire orientation and on-going training programs. Education will be focused on associate development to achieve data integrity as it relates to managing receivables and maximizing reimbursement. The Educator performs Quality reviews and provides feedback to ensure a high level of accuracy on all admissions. The Educator effectively conveys and communicates information and ideas to internal and external customers. This is a professional position that requires proficient teaching abilities and the interpersonal skills to establish trusting relationships with Associates and Management and is responsible for the development of improved performance competencies for the department staff.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.</li><li>
Develops implements and maintains new hire orientation and on-going training programs.</li><li>
Identifies on-going educational needs for internal and external customers.</li><li>
Monitors associate accuracy; provides feedback and individual training to enhance performance.</li><li>
Maintains knowledge of current regulatory rules and requirements (e.g. JCAHO, HIPAA, CMS, and other federal and state guidelines).</li><li>
Maintains knowledge of reimbursement requirements for all payers.</li><li>
Participates in the development and testing of system applications and provides training.</li><li>
Possesses thorough knowledge of personnel, administrative, and department policies and procedures.</li><li>
Communicates effectively all aspects of Patient Access utilizing multiple resources.</li><li>
Available to provide assistance to associates on a real time basis to address questions and operational issues.</li><li>
Completes required training as needed.</li><li>
Performs all other duties as assigned.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li><p>High School Diploma or equivalent years of experience required.</p>
</li></ul><p><b>Experience</b></p>
<ul><li><p>1 &ndash; 3 years of experience preferred.</p>
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li><p>None required.</p></li></ul><p><br>
</p><p>Work Schedule:</p><br>
<p>5 Days - 8 Hours</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Patient Access Educator II - Patient Access Center

Erlanger

<div><div><b>Patient Access Specialist, M-F 9a-5p - East Campus</b> <b>(</b><b>47042</b><b>)</b> <b>-</b>Erlanger East Chattanooga, TN</div><div>
Patient Access Specialist, M-F 9a-5p - East Campus</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:<br>
The Patient Access Specialist I is an entry level position and is responsible for the accurate and efficient admitting, registering, bed placement, and financial analysis activities for all patients upon arrival to the healthcare system, including initiation of activities necessary to comply with managed care contracts and CMS regulations. Position is responsible for responding in a professional and courteous manner to all patient information inquiries, greeting and initiating the registration process upon patient's arrival. Position is responsible for the review of past account balances, notifying patient of their financial responsibility, and collection of these balances. This includes supporting their department in meeting the pre-collections goals defined by revenue cycle management. Review accounts with inadequate financial coverage for the purpose of coordinating with financial counseling services and facilitating an application for State Agency or Charity. In addition, Patient Access Specialist I must have comprehensive understanding of the healthcare system patient access policy and procedures as well as enforce established requirements and processes. The Patient Access Specialist I demonstrates empathy and professionalism as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self; consistently exhibits excellent oral and written communication skills; possess the knowledge and skills necessary to provide interactive communications appropriate to the age of the patient being served; interact appropriately with third party payers and other departments; and have the ability to relate well to people of a broad socio-economic mix. Strong organizational skills, ability to multitask, work in a fast pace environment and a commitment to teamwork are essential. Must have ability to work closely in a clinical setting involving some stressful situations, personal flexibility; moderate sitting, standing, stooping, bending and moderate work at portable computers required. Position must demonstrate excellent computer skills.
<br>
<br>
Education:<br>
Required: High School Diploma or equivalent<br>
<br>
Preferred: Prefer graduate of Medical Secretary Program<br>
<br>
Experience:<br>
Required:
<br>
Demonstrated ability to read, write, arithmetic, multiplication/division including fractions and decimals. Strong computer skills.Excellent customer service skills and interpersonal communication and telephone etiquette are required. Demonstrate ability to multitask and manage high volumes. Computer, fax machine, copier, multiline telephone.
<br>
.
<br>
Preferred:<br>
Knowledge of basic registration and third party payer preferred. Preference for work experience in a physician front office or insurance/healthcare call center. Medical terminology, and basic knowledge base of CPT and ICD-9 codes, insurance coding and billing knowledge,<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:
<br>
<br>
Preferred: Certified Healthcare Access Associate from NAHAM<br>
<br>
Department Position Summary:<br>
Essential Functions:<br>
1. Register and activate scheduled patients by gathering all demographic, financial, and pertinent information necessary to meet all regulatory andbilling requirements.<br>
2. Register and activate walk-in, add-on, and emergency room patients by gathering all patient demographic financial and pertinent information
<br>
necessary to meet all regulatory and billing requirements.<br>
3. Verify insurance eligibility and benefits for scheduled outpatient and
<br>
inpatient patients.<br>
4. Validate pre-certification.<br>
5. Compute patient liability at point of registration<br>
6. Communicate and collect patient financial liabilities.<br>
7. Review prior bad debts and request payment of outstanding prior bad
<br>
debt.<br>
8. Alert Financial Advocates of accounts with financial clearance issues.
<br>
Document patient liability and financial clearance status to ensure<br>
timely processing at the point of service.<br>
9. Demonstrate excellent verbal and action related customer service skills to our patients, physicians, visitors.</p></div></div><p></p>

Patient Access Specialist, M-F 9a-5p - East Campus

TriHealth Inc.

<div><p><b>***Pre Access Associate &ndash; Norwood campus </b>*
</p><p>Make a difference every day as an Pre Access Associate for TriHealth. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment
</p><p>We offer <b>career growth opportunities </b>, and a comprehensive benefits package!
</p><p>Apply today and grow your career with a team that truly values you.<br>
<br>
</p><p><b>Location: </b>TriHealth Norwood, 4750 Wesley Ave, Norwood, OH, 45212. https://share.google/1kllHgs3fVHN0iL1l
</p><p><b>Work Schedule:
</b></p><ul><li>Full-Time (40 hours weekly)
</li><li><p>Day hours 930a-6p<br>
</p><p></p><ul><li>No holidays, rotating Sat a.m. every 5 weeks (gets weekend differential pay)<br>
</li></ul><p></p><p><b>Incentives &amp; Benefits:
</b></p></li></ul><p>Comprehensive benefits package&mdash;including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits
 </p><p><b>Job Requirements:
</b></p><p>High School Diploma or GED
<br>
1 - 2 years Customer Service
<br>
Experience in fast paced, customer-focused environment;
</p><p>Ability to operate multiple computer applications
<br>
Excellent verbal and written skills
<br>
Typing speed of 35 w.p.m
<br>
Medical terminology preferred
</p><p>Job Overview:
</p><p>Performs Hospital-based Scheduling and Pre-Registration in a call center setting. Provides excellent customer service to our internal and external customers. Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols. Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage. Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Utilizes secure financial protocols to obtain pre-service collections.
</p><p>Job Responsibilities:
<br>
<br>
Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
<br>
Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
<br>
Meets departmental targets for accuracy and avoiding critical errors
<br>
Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue assignments. Working Conditions:
<br>
<br>
Concentrating - Consistently
<br>
Continuous Learning - Consistently
<br>
Hearing: Conversation - Consistently
<br>
Hearing: Other Sounds - Consistently
<br>
Interpersonal Communication - Consistently
<br>
Reading - Consistently
<br>
Sitting - Consistently
<br>
Standing - Occasionally
<br>
Talking - Consistently
<br>
Thinking/Reasoning - Consistently
<br>
Use of Hands - Consistently
<br>
Color Vision - Frequently
<br>
Visual Acuity: Far - Occasionally
<br>
Visual Acuity: Near - Consistently
<br>
Walking - Occasionally
</p><p>TriHealth SERVE Standards and ALWAYS Behaviors
</p><p>At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
</p><div>Serve: ALWAYS...
<br>
<ul><li>Welcome everyone by making eye contact, greeting with a smile, and saying &quot;hello&quot;
</li><li>Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
</li><li>Refrain from using cell phones for personal reasons in public spaces or patient care areas
</li></ul></div><div>Excel: ALWAYS...
<br>
<ul><li>Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
</li><li>Offer patients and guests priority when waiting (lines, elevators)
</li><li>Work on improving quality, safety, and service
</li></ul></div><div>Respect: ALWAYS...
<br>
<ul><li>Respect cultural and spiritual differences and honor individual preferences.
</li><li>Respect everyone's opinion and contribution, regardless of title/role.
</li><li>Speak positively about my team members and other departments in front of patients and guests.
</li></ul></div><div>Value: ALWAYS...
<br>
<ul><li>Value the time of others by striving to be on time, prepared and actively participating.
</li><li>Pick up trash, ensuring the physical environment is clean and safe.
</li><li>Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
</li></ul></div><div>Engage: ALWAYS...
<br>
<ul><li>Acknowledge wins and frequently thank team members and others for contributions.
</li><li>Show courtesy and compassion with customers, team members and the community</li></ul></div></div>

Pre-Access Associate

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10000 patient access associate jobs Near Me

Patient Access Associate

Patient Access Associate

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Patient Access Services Associate Manager

Patient Access Educator II - Patient Access Center

Patient Access Specialist, M-F 9a-5p - East Campus

Pre-Access Associate