patient access associate

Inova Health System

<div>Inova Physical Therapy - Woodbridge is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, 8-hour shifts, including two closing shifts per week, 10:30am-7:00pm.
 
Office hours: 6:00a-7:00p, Monday-Thursday, 6:00am-4:30pm Fridays.
 
 
As a Patient Access Associate 2, you will adhere to Inova Health System's &quot;Service Excellence&quot; standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. This team member may be asked to cover shifts at nearby Inova Physical offices as needed.
Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 
Featured Benefits
<ul><li>Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
</li><li>Retirement : Inova matches the first 5% of eligible contributions &ndash; starting on your first day.
</li><li>Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
</li><li>Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. 
</li></ul>Patient Access Associates 2 Job Responsibilities:
<ul><li>Expresses sincere concern and empathy when dealing with customer complaints.
</li><li>Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
</li><li>Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
</li><li>Identifies and communicates payroll authorization and referral requirements to patients.
</li><li>Explains insurance benefits and patient liability by using appropriate communication methods/styles.
</li><li>Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives &ndash; if necessary.
</li><li>Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
</li>Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. 
<li>
</li></ul>Minimum Qualifications:
Education: High School Diploma or GED
Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor&rsquo;s degree
Preferred Qualifications:
1 year of customer service experience
1 year of healthcare experience</div>

Patient Access Associate 2 Physical Therapy

Sentara

<div>City/State
Harrisonburg, VA
Work Shift
First (Days)
Overview:<div><div>
Sentara Rockingham Memorial Hospital located in Harrisonburg, VA, is hiring a Patient Access Supervisor - Full Time Days
The Supervisor, Patient Access is responsible for overseeing the daily operations of the department, ensuring efficient and accurate registration, financial clearance, and front-end revenue cycle functions. This role provides leadership, support, and mentorship to staff while maintaining compliance with hospital policies and regulatory requirements. The Supervisor, Patient Access plays a key role in process improvement, staff development, and enhancing the patient experience.<h3 class="jobSectionHeader">
Education</h3><ul><li>
High School Diploma or Equivalent</li></ul><h3 class="jobSectionHeader">
Certification/Licensure</h3>
One of the following required:<ul><li>
CHAA (Certified Healthcare Access Associate)
</li><li>CRCR (Certified Revenue Cycle Representative)
</li><li>CHAM (Certified Healthcare Access Manager)
</li><li>CPC (Certified Professional Coder)
</li><li>Certified Medical Administrative Assistant (CMAA)
</li><li>Certified Medical Services Management (CPMSM)
</li><li>Registered Health Information Technician (RHIT)
</li><li>Certified Coding Specialist (CCS)</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
Relevant experience in Patient Access/Registration, Billing/Patient Accounting, Revenue Cycle Management and/or Customer Service - 3 years (Required)</li></ul>
Talroo - Leadership, supervisor, admitting, registration, coordinator</div></div><div><div>
Benefits: Caring For Your Family and Your Career</div><ul><li>Medical, Dental, Vision plans</li><li>Adoption, Fertility and Surrogacy Reimbursement up to $10,000</li><li>Paid Time Off and Sick Leave</li><li>Paid Parental &amp; Family Caregiver Leave
</li><li>Emergency Backup Care</li><li>Long-Term, Short-Term Disability, and Critical Illness plans</li><li>Life Insurance</li><li>401k/403B with Employer Match</li><li>Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education</li><li>Student Debt Pay Down &ndash; $10,000</li><li>Reimbursement for certifications and free access to complete CEUs and professional development</li><li>Pet Insurance</li><li>Legal Resources Plan</li><li>Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.</li></ul></div>
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. 
In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.</div>

Supervisor Patient Access

<div>City/State
Virginia Beach, VA
Work Shift
First (Days)
Overview:
Full Time, Days
As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.
Up to $1,500 Sign-On Bonus for Qualified Candidates!
Education 
HS - High School Grad or Equivalent
Certification/Licensure 
No specific certification or licensure requirements 
 
Experience<ul><li>
2 years of Customer Service and/or Data Entry</li><li>
Associate or bachelor&rsquo;s degree in Lieu of two years of experience</li><li>
Proficiency in Keyboarding</li></ul>
Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,
.<div>
Benefits: Caring For Your Family and Your Career<ul><li>Medical, Dental, Vision plans</li><li>Adoption, Fertility and Surrogacy Reimbursement up to $10,000</li><li>Paid Time Off and Sick Leave</li><li>Paid Parental &amp; Family Caregiver Leave
</li><li>Emergency Backup Care</li><li>Long-Term, Short-Term Disability, and Critical Illness plans</li><li>Life Insurance</li><li>401k/403B with Employer Match</li><li>Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education</li><li>Student Debt Pay Down &ndash; $10,000</li><li>Reimbursement for certifications and free access to complete CEUs and professional development</li><li>Pet Insurance
</li><li>Legal Resources Plan</li><li>Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met</li></ul></div>
Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region&rsquo;s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.
As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. 
In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.</div>

Patient Access Representative I

Northwell Health

<div>Description
Part-Time: 32 hours per week. Varying shifts between 7:00am-7:00pm. Includes every other weekend &amp; holidays as needed.
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State&rsquo;s largest private employer with over 104,000 employees &mdash; including members of Northwell Health Physician Partners &mdash; who are working to change health care for the better.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.
Other Information:
Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Working Conditions:<ul><li>
Manual: significant manual skills/motor coord &amp; finger dexterity</li><li>
Occupational: Some occupational risk</li><li>
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force</li><li>
Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.</li></ul> 
Company: Norwalk Hospital Association 
Org Unit: 455 
Department: Patient Access 
Exempt: No 
Salary Range: $19.57 - $21.63 Hourly</div>

Patient Access Liaison 1 - Part Time

The Ohio State University Wexner Medical Center

<div><ul><li>Address:
<div>7171 Sawmill Pkwy</div><div>
Powell,</div><div>
OH</div>
</li><li>Job Number: R151886
</li><li>Posted Date: 7/30/2026
</li><li>Type: Full time
</li></ul><div>Current Employees and Students: Please log in to Workday to use the internal job search and application process.
The Patient Care Associate (PCA) functions as an integral member of a team of care providers on a patient care unit, reflect a
culture of cooperation, enthusiasm, and mutual respect. The team, consisting of the Registered Nurse, and the Patient Care
Associate provides patient care and supportive services that are directed towards achievement of patient care outcomes,
maximizing the patient's involvement in his/her own plan of care, improving services levels, and reducing decreasing
costs. Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team
members. The Ohio State University Wexner Medical Center is committed to enhancing the quality of care our patients receive.
Minimum Qualifications
High School diploma or GED preferred; Previous patient care experience in an acute care hospital setting preferred; Strong customer
service, organizational and time management skills; Successful completion of PCA training course required after hire.
Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Thank you for your interest in working at Ohio State.
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.</div></div><div></div>

Patient Care Associate - James Powell Outpatient Clinic

<div>Description
Part-Time: 20 hours per week. Sun, Mon, Tues, Fri, and Sat 5:00pm-9:00pm. Includes 1 summer and 1 winter holiday.
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State&rsquo;s largest private employer with over 104,000 employees &mdash; including members of Northwell Health Physician Partners &mdash; who are working to change health care for the better.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.
Other Information:
Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.
Working Conditions:<ul><li>
Manual: significant manual skills/motor coord &amp; finger dexterity</li><li>
Occupational: Some occupational risk</li><li>
Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force</li></ul> 
Company: Sharon Hospital 
Org Unit: 1028 
Department: Patient Access 
Exempt: No 
Salary Range: $18.13 - $25.00 Hourly</div>

Patient Access Liaison I - Part Time

Springfield Clinic

<div>The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.
Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.
Job Relationships
Reports to the Operations Manager.
Principal Responsibilities
<ul><li>Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
</li><li>Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
</li><li>Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
</li><li>Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
</li><li>Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
</li><li>Refers guests with questions regarding financial liability to appropriate resource(s).
</li><li>Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
</li><li>Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
</li><li>Document guest requests to the Care Team through EHR.
</li><li>Work appropriate system reports for assigned provider/provider group.
</li><li>Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
</li><li>Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
</li><li>Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
</li><li>Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
</li><li>Adhere to patient service standards.
</li><li>Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
</li><li>Complete front desk and/or call center duties with a welcoming spirit and efficiency.
</li><li>Adhere to appropriate workflow processes.
</li><li>Collaborate with team members to deliver an exceptional guest experience.
</li><li>Demonstrate an attention to detail.
</li><li>Cultivate a learning/teaching environment with team members.
</li><li>Support other departments as needed.
</li><li>Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
</li><li>Demonstrate and maintain an openness to getting the job done and assisting &amp; supporting team meet departmental goals &amp; objectives.
</li><li>Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
<ul><li>This is voluntary growth opportunity.
</li></ul></li><li>Comply with the Springfield Clinic incident reporting policy and procedures.
</li><li>Adhere to all OSHA and Springfield Clinic training &amp; accomplishments as required per policy.
</li><li>Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
</li>Perform other job duties as assigned. 
<li>
</li></ul>License/Certificates
<ul><li>Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
<ul><li>The is a voluntary growth opportunity.
</li></ul></li></ul>Education/Experience
<ul><li>High School graduate or GED preferred.
</li><li>Comfortable with technology.
</li><li>Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
</li><li>Preferred: Minimum one (1) year medical office experience
</li></ul>Knowledge, Skills and Abilities
<ul><li>Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
</li><li>Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
</li><li>Demonstrate a positive and professional attitude and dress at all times.
</li><li>Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
</li><li>Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
</li><li>Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
</li><li>Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
</li><li>Excellent attendance.
</li><li>Demonstrates intermediate computer skills and knowledge of computer software programs.
</li><li>Treat every interaction as an opportunity to make an impact and deliver excellence.
</li></ul>Working Environment
 
Office type environment requiring frequent fluctuations between sitting and standing. 
PHI/Privacy Level
 
HIPAA1</div>

Patient Access Specialist - Lincoln

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