patient access associate

Connecticut Children's

<div><div>Connecticut Children&rsquo;s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children&rsquo;s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. 
</div><div></div> 
<div>At Connecticut Children&rsquo;s, treating children isn&rsquo;t just our job &ndash; it&rsquo;s our passion. As a leading children&rsquo;s health system experiencing steady growth, we&rsquo;re excited to expand our team with exceptional team members who share our vision of transforming children&rsquo;s health and well-being as one team.</div></div>
 <div>Under general supervision, coordinates and performs a variety of administrative, registration and financial support duties for the unit/department. Utilizes judgment to interpret department policies to resolve routine inquiries/problems. Identifies opportunities for process improvements. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children&rsquo;s.</div>
 <div>Following department protocol provides general receptionist, secretarial support or Health Unit Coordinator functions.
 
Performs a variety of administrative support activities in support of the unit operations. Responds with tact and discretion to the needs of patients and families. Maintains privacy and confidentiality by abiding by HIPAA Policies.
Registration:
<ul><li>Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
</li><li>Verifies all required insurance and billing information and uses the proper payer plan codes.
</li><li>Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
</li><li>Performs pre-registration for scheduled patients and registers patients adhering to standard department procedure.
</li><li>Makes corrections and updates patient information in ADT systems as necessary.
</li><li>Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration and documents insurance verification method along with response. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments and referrals to Financial Counseling.
</li><li>Follows-up on open items to resolve outstanding issues and complete the file.
</li><li>Reviews and works assigned work queues for registration information to ensure that accounts are accurate at time of visit and or billing.
</li></ul>Scheduling:
<ul><li>Schedule routine appointments either in person or via telephone.
</li><li>Creates/inputs routine department provider appointments.
</li><li>May schedule/coordinate appointments with other areas of the hospital.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>As a first line representative of CT Children&rsquo;s, this person must have the ability to deal compassionately and professionally with patients and families.
 
Front Office (Check-In):
</li><li>Arrives patients for their appointment in the ADT system.
</li><li>Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
</li><li>Check out process including scheduling or rescheduling future appointments.
</li><li>Answers telephone and triage calls for the department.
</li><li>Ensure all consent and privacy forms are signed.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Other front office duties as required.
</li></ul>Front Office (Check-In):
<ul><li>Arrives patients for their appointment in the ADT system.
</li><li>Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).
</li><li>Check out process including scheduling or rescheduling future appointments.
</li><li>Answers telephone and triage calls for the department.
</li><li>Ensure all consent and privacy forms are signed.
</li><li>Works directly with DCF to obtain appropriate signatures/legal guardian information.
</li><li>Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.
</li><li>Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
</li><li>Other front office duties as required.
</li></ul>Financial:
<ul><li>Verifies insurance plans using the various methods available such as, RTE, web-based, &amp; telecommunications.
</li><li>Investigates patient insurance coverage, obtains referrals, and manages process to maximize payment from both commercial and managed care plans.
</li><li>Refers patients/ families to DSS and/or Financial Counselor for assistance.
</li><li>Post payments in ADT system, provide receipts.
</li><li>Identifies those patients without adequate insurance coverage.
</li><li>Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
</li><li>Demonstrates cultural sensitivity in all interactions with patients/families.
</li><li>Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children&rsquo;s standards.</li></ul></div>
 <div>Education and/or Experience:
<ul><li>Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
</li><li>Experience Required: 3-5 years directly related customer service experience required.
</li></ul>Education and/or Experience Preferred:
<ul><li>Education Preferred: Associate's degree preferred.
</li><li>Experience Preferred: Healthcare experience preferred.
</li></ul>Knowledge, Skills and Abilities:
Knowledge of:
<ul><li>Working knowledge of MS Word and Excel.
</li><li>ADT systems and Insurance Verification systems (EPIC preferred).
</li><li>Knowledge of Managed Care, referral/pre-certification/ authorization process.
</li><li>HIPAA
</li></ul>Skills:
<ul><li>Computer, typing, data entry.
</li><li>Excellent telephone and communication skills
</li></ul>Ability to:
<ul><li>Handle a fast-paced, high-volume environment.
</li><li>Work in a team environment alongside multiple disciplines.</li></ul></div>

Patient Access Associate I - Front Office - 40hrs

Ensemble Health Partners

<div>Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:<ul><li>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</li><li>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</li><li>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</li></ul>
The Opportunity:
ENTRY LEVEL CAREER OPPORTUNITY OFFERING:<ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.15 based on experience</li></ul>
***This position is an onsite role, and candidates must be able to work on-site at Bon Secours Westchester Emergency Center in Midlothian, VA.
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:<ul><li>
Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.</li><li>
They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.</li><li>
Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness&rsquo;s name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul>
Experience:<ul><li>
1+ years of customer service experience</li><li>
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.</li></ul>
Minimum Education:<ul><li>High School Diploma/GED Required</li></ul>
Certifications:<ul><li>CRCR Required within 9 months of hire</li></ul>
Join an award-winning company
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024<ul><li>
Innovation</li><li>
Work-Life Flexibility</li><li>
Leadership</li><li>
Purpose + Values</li></ul>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:<ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
</li><li>Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</li><li>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</li></ul>
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.
Employment Disclaimers &ndash; Ensemble</div>

Patient Access Specialist

Bronson Healthcare

<div>CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you&rsquo;re ready for a rewarding new career, join Team Bronson and be part of the experience.
<h2 class="jobSectionHeader">Location
</h2>BMH Bronson Methodist Hospital
<h2 class="jobSectionHeader">Title
</h2>Patient Care Assistant - Preadmission Surgery and Endoscopy Screening (BHG), Kalamazoo - FT Days
Under the supervision of a Registered Nurse, and in accordance with defined policies and procedures for the unit, the Patient Care Assistant (PCA) provides technical patient care to a defined patient population, as assigned by the Registered Nurse. Duties may include the performance of basic technical skills not requiring licensure, such as, but not limited to: gathering patient data, assisting patients with activities of daily living (ADLs), transporting patients, supporting department maintenance activities (stocking patient rooms, moving equipment, ordering and procuring supplies, etc.), providing basic customer services (directions, visitor control, and other functions), as needed. Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) required
Previous experience and CNA license preferred
Obtain BLS Certification by the end of the orientation period. Maintain BLS certification.
For BCOM Only: Successful completion of Certified Nurse Aide Exam within 4 months of hire
A PCA/tech may be asked to assist in a patient safety assistant role while maintaining PCA/tech duties for that assigned patient.
Basic medical terminology knowledge preferred
Skill and proficiency in oral and written grammar, communication and basic mathematics.
Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
<ul><li>Provides information, direction, and assistance as appropriate
</li></ul><ul><li>Maintains patient/employee safety by following controlled access policies
</li></ul><ul><li>Communicates in a timely manner with the RN regarding patient status, interventions completed, data collected and pertinent input to facilitate care planning
</li></ul><ul><li>Answers call lights, phones, or intercom system to determine patients' needs
</li></ul><ul><li>Serves and collects food trays and feeds patients requiring help
</li></ul><ul><li>Provides appropriate assistance to the patient during his/her activities of daily living
</li></ul><ul><li>Prepares patients for surgery and/or procedures properly
</li></ul><ul><li>Reviews plan of care at beginning of shift with RN and PRN for every assigned patient
</li></ul><ul><li>Accompanies patients for diagnostic tests, at discharge and/or assists patients to ambulate
</li></ul><ul><li>Turns and repositions patients using safe patient handling techniques
</li></ul><ul><li>Obtains vital patient information as directed (i.e., temperature, blood pressure, pulse and respiration rates, and food/fluid intake/output, and calorie counts)
</li></ul><ul><li>Documents findings in EMR in a timely, accurate and concise manner
</li></ul><ul><li>Participates in the Patient Admission Process through timely and accurate performance of assigned duties
</li></ul><ul><li>Provides skilled technical care according to unit-specific and generic structure standards, protocols and procedures, prescribed medical interventions, and nursing guidelines as delegated by the RN
</li></ul><ul><li>Maintains a clean and orderly environment, ensuring patient safety and comfort at all times
</li></ul><ul><li>Assumes responsibility for own growth and development; attends staff meetings
</li></ul><ul><li>Manages incoming tubes from tube station and deliver meds or other items to the RN or medication room
</li></ul><ul><li>Meets Bronson&rsquo;s Standards of Excellence
</li></ul><ul><li>Supports the goals of the unit and participates in department performance improvement
</li></ul><ul><li>Follows organizational guidelines for effective hand hygiene consistently
</li></ul><ul><li>Restocks supplies as appropriate and stores equipment in defined locations
</li></ul><ul><li>Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies
</li></ul>Qualifications specific to NICU
Trained in Unit Dose Feeds. Performs a variety of tasks that relate to preparing, portioning, labeling, and delivering patient feedings per feeding order. PCA's must adhere to all food safety/sanitation regulations and standards established by the hospital
For Bronson Lakeview Hospital and Bronson South Haven Hospital:
The PCA is responsible for completing the Word day CBL &ndash;&ldquo;Swing beds&rdquo;. This is an annual CBL that describes the difference in a swing bed patient versus an in-patient or observation patient. The PCA will understand the documentation differences and the specific care required for each individual swing bed patient.
Bronson South Haven Hospital and Bronson Lakeview Hospital employees who are approved to work in a Swing Bed Facility only: Employees may be expected to cover shifts at Bronson Lakeview Hospital and/or Bronson South Haven Hospital depending on patient acuity and staffing needs.
<h2 class="jobSectionHeader">Shift
</h2>First Shift
<h2 class="jobSectionHeader">Time Type
</h2>Full time
<h2 class="jobSectionHeader">Scheduled Weekly Hours
</h2>40
<h2 class="jobSectionHeader">Cost Center
</h2>2500 Preadmission Surgery and Endoscopy Screening (BHG)
Agency Use Policy and Agency Submittal Disclaimer
<div>Bronson Healthcare Group and its affiliates (&ldquo;Bronson&rdquo;) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies (&quot;Recruiters&quot;) in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
</div>Please take a moment to watch a brief video highlighting employment with Bronson!</div>

Patient Care Assistant - Preadmission Surgery and Endoscopy Screening (BHG), Kalamazoo - FT Days

Hackensack Meridian Health

<div>Overview:
<div>
Our team members are the heart of what makes us better.</div><div></div><div> 
At Hackensack Meridian Health we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community.</div><div></div><div> 
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.</div><div></div><div> 
The Patient Access Specialist is responsible for all Inpatient and Outpatient Patient Access functions within the Patient Access Services Department in their assigned area/hospital(s) at Hackensack Meridian Health (HMH). Conducts quality interviews with every patient to ensure compliance with patient safety rules and state and federal regulations. Gathers appropriate identification for patients and confirms all patient demographics to validate patient identity. Conducts intensive screening of all Medicare, Medicaid and managed care patients to identify network status and coordination of benefits. Obtains all applicable patient consents/attestations. Performs job related functions including, but not limited to, facility based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection and financial clearance under the direction of the Supervisor/Manager/Director for these designated areas. Must adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times.</div>
Responsibilities:
<div>
A day in the life of a Patient Access Specialist at Hackensack Meridian Health includes:</div> 
<div></div><ul><li>
Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner.
</li><li>Implements the Medical Center's scheduling, pre-registration, pre-certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service.
</li><li>Adheres to patient identification policy and ensures an accurate patient search is performed in order to maintain patient safety and prevent duplicate medical record numbers.
</li><li>Check-in and account for the location and arrival/processing time of patients to ensure prompt service with the established departmental time frames and guidelines.
</li><li>Ensures Regulatory Forms are filled out and signed by the patient.
</li><li>Performs all functions of bed planning; reservations/pre-registration/bed assignment.
</li><li>Prioritizes bed assignment in accordance with policy.
</li><li>Ensures patients are assigned to the proper unit according to admit order.
</li><li>Reviews orders to ensure patient is in appropriate status and level of care.
</li><li>Initiate real time eligibility query (RTE) on all eligible insurances. Must review RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement.
</li><li>Ensure accurate completion of Medicare Secondary Payer Questionnaire.
</li><li>Performs insurance verification on all Inpatient and Outpatient services, and determines the patient's out of pocket responsibility via the EPIC Financial Estimator tool using the applicable data.
</li><li>Where appropriate, pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt.
</li><li>Informs patients of their out of pocket responsibility taking payment via credit card or in person and explaining financial resources including financial assistance, payment plans or payment on date of service.
</li><li>Verifies benefits to ensure the procedure is a covered service under the patients plan prior to receiving services.
</li><li>Verifies pre-authorization requirements and follows up with both the referring physician and payer to ensure authorizations are on file for the scheduled procedure prior to date of service.
</li><li>Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained and determine that the procedure or treatment is authorized prior to date of service.
</li><li>Ensures diagnosis data that is entered on registration is accurate and meets medical necessity criteria.
</li><li>Complies with HMH's patient financial responsibility and collection policies.</li><li>
Provides patients with appropriate administrative information, as directed.</li><li>
Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms.</li><li>
Manually registers patients accurately when in `downtime' mode and properly follows registration input procedures when the system becomes available.
</li><li>Attempts to mediate daily scheduling, pre-registration, pre-certification or registration issues and elevates any issues that cannot be resolved independently.</li><li>
Completes assigned work queue (WQ) accounts in a timely and efficient manner.</li><li>
Assumes other responsibilities as directed by either the Supervisor, Manager or Director of Patient Access.
</li><li>Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
</li><li>Ensures delivery of excellent customer service resulting in a positive patient experience.
</li><li>Complies with all procedural workflows and departmental policies and procedures as identified.
</li><li>Responsible for scanning any documents and correspondence from patients and payers.
</li><li>Coordinates daily activities of the Patient Access Department which fosters an environment promoting patient comfort and trust.
</li><li>Have the ability to schedule patients as needed.
</li><li>Answers a high volume number of phone calls and responds in an appropriate/professional manner. Address and resolve any issues quickly/accurately.</li><li>
Ensures timely notification of admission to payers and refers accounts to Case Management for timely submission of Clinical Information to payer.</li><li>
Verifies eligibility and benefits to ensure patient's coverage is active and that the procedure is a covered service under the patient's plan prior to the date of service.</li><li>
Verifies pre-authorization requirements and follows up with both the referring physician's office and payer to ensure authorizations are on file for the scheduled procedure prior to the date of service.</li><li>
Able to access and navigate various payer websites (e.g. Navinet) to confirm patients' insurance coverage and policy benefits.</li><li>
Works with patients to financially clear their account per policy at least 3 days prior to procedure. Resolves any issues with coverage and escalates any complications to supervisor/manager. Makes referrals to Financial Counselors if appropriate.</li><li>
Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Reconciling daily cash drawer or shift payment transactions, depositing daily cash/check and providing patients with cash receipts, and/or service estimate.</li><li>
Completes a pre-registration on all appropriate patients in Epic. Able to clear a checklist in Epic and set an account status to `Confirmed pre-reg.'</li><li>
Contacts patients and/or physicians' offices in regards to Pre-Admission Testing scheduling in a timely and efficient manner.
</li><li>Obtains patient records, types and processes scheduling information included but not limited to copying, filing, faxing and answering phone calls in an accurate, efficient and professional manner.</li><li>
Can work in all Access Services areas within the hospital and may rotate shifts as needed.
</li><li>Checks email daily to maintain timely updates on any process/task changes/updates.</li><li>
Meet departmental daily productivity and process standards.</li><li>
Other duties and/or projects as assigned.</li><li>
Adheres to HMH Organizational competencies and standards of behavior.</li></ul>
Qualifications:
<div>
Education, Knowledge, Skills and Abilities Required:
</div><ul><li>High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
</li><li>Ability to work rotating schedules/shifts based on needs.</li><li>
Good written and verbal communication skills.</li><li>
Customer Service Oriented.</li><li>
Basic medical terminology knowledge.
</li><li>Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
</li><li>Ability to work every other weekend.
</li><li>Ability to work three (3) out of six (6) holidays.
</li></ul><div>Education, Knowledge, Skills and Abilities Preferred:
</div><ul><li>Bachelor's Degree and/or related experience.</li><li>
Minimum of 1+ years of experience in a hospital setting.
</li><li>Patient Financial services experience in a professional or hospital setting.</li><li>
Prior registration/insurance verification experience.
</li><li>Excellent Analytical, written and verbal communication, and interpersonal skills.</li><li>
Proficient medical terminology knowledge.</li><li>
Knowledge of insurance specifications, ICD10 and CPT4 codes.</li><li>
Bilingual (i.e. Spanish or Korean).
</li><li>Experience with EPIC HB, Cadence, and Prelude.
</li></ul><div>Licenses and Certifications Required:</div><ul><li>
Successfully complete EPIC Cadence and Prelude training and pass assessment that follows within 30 days after Network access is granted.</li></ul><div>
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!</div>
Starting Minimum Rate: Minimum rate of $25.77 Hourly Job Posting Disclosure: HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.</div>

Patient Access Specialist - Full Time - Evening

Tenet Healthcare

<div><h3 class="jobSectionHeader">Job Summary</h3>

Spanish Bilingual Required
JOB SUMMARY
Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during &amp; after date of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
<div>
<ul><li>Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial &amp; cash control policies &amp; procedures, thoroughly explains and secures Hospital &amp; patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).</li></ul>
<ul><li>Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during &amp; after date of service, performs Hospital cash reconciliation &amp; secured payment entry in adherence to financial &amp; cash control policies &amp; procedures.</li></ul>
<ul><li>Secures medical necessity checks/verification in accordance to Centers for Medicare &amp; Medicaid services, verifies insurance, benefits, coverage &amp; eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled &amp; unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.</li></ul>
</div>
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Minimum typing skills of 35 wpm</li>
<li>Demonstrated working knowledge of PC/CRT/printer</li>
<li>Knowledge of function and relationships within a hospital environment preferred</li>
<li>Customer service skills and experience
</li><li>Ability to work in a fast paced environment
</li><li>Ability to receive and express detailed information through oral and written communications</li>
<li>Understanding of Third Party Payor requirements preferred</li>
<li>Understanding of Compliance standards preferred</li>
<li>Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.</li>
<li>Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.</li>
<li>Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
</li><li>Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.</li>
</ul>
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.
<ul>
<li>High School Diploma or GED required.</li>
<li>0 &ndash; 1 year in a Customer Service role.
</li><li>0 &ndash; 1 year administrative experience in medical facility, health insurance, or related area preferred</li>
<li>Some college coursework is preferred
</li></ul>PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Must be able to sit at computer terminal for extended periods of time.</li>
<li>Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
</li><li>Occasionally lift/carry items weighing up to 25 lbs.</li>
<li>Frequent prolonged standing, sitting, and walking.</li>
<li>Occasionally push a wheelchair to assist patients with mobility problems.</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Hospital administration</li>
<li>Can work in patient care locations which include potential exposure to life-threatening patient conditions.
</li></ul>OTHER
<ul>
<li>Must be available to work hours and days as needed based on departmental/system demands.</li>
</ul>
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. 
Tenet participates in the E-Verify program. Follow the link below for additional information. 
E-Verify: http://www.uscis.gov/e-verify 
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603013160</div>

Patient Access Rep II, Days - THOP East Campus

Jackson Health System

<div>Miami, FL Full-Time JW-6th Floor - Medical
Summary 
Patient Care Associate provides patient focused, age-specific, information and clinical based support to patients through the utilization of appropriate health information equipment/systems. This is the level 3 job in the nursing support career ladder. 
 
Responsibilities 
Uses a systematic process to provide/modify care and patient/family education. Assists health care team with simple procedures; prepares supplies &amp; equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc. Under direction, performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, drainage, and personal hygiene: bath, dressing, bed making/linen changes etc.). Utilizes specialized equipment as needed when providing patient care. Prepares and cleans exam rooms, patient treatment areas and stretchers between patient uses. Transports patients to and from treatment areas when needed. Cleans assigned area after patient's treatment, as needed according to departmental procedures. Takes and picks up food orders for patient's kitchen evaluation. Assists in the fabrication of adaptive and assistive equipment, i.e. washing mitts, wheelchair gloves, safety belts, straps, etc. Keeps the storage closet in order and stocked. Assists with office duties as needed. Assists and provides support to the health care team including set-up, equipment prep, clean up and restocking and specimen labeling. Attentive to patient care needs that meets clinical goal for routine visits. Responsive in meeting patient flow processes that reduce patient waiting time for procedures. Adjusts work pace, as directed to meet volume demands of clinical unit. Demonstrates flexibility and willingness to support delivery model of care as defined by ANM/NM. Schedules appointments for referrals/consults as assigned, minimizes distractions. Consistently adheres to time outs prior to start of surgical and invasive procedures per policy. Follows policies on identification of patients, hand hygiene/infection control and all other related unit specific policies and procedures, as detailed on the unit specific competency checklist. Performs phlebotomy function as assigned. Employees assigned to units performing phlebotomy function must have completed an accredited phlebotomy program. Utilizes job and unit specific equipment as required. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned. 
 
Experience
Generally requires 0 to 3 years of related experience. 
Education
Completion of an approved Medical Assistant or Nursing Assistant training program is required. 
Skill 
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Knowledge and skill in use of job appropriate technology and software applications. Must meet and maintain current all unit specific and organizational skills/competencies, certifications/licensures, as required by the nursing area. 
Credentials 
Medical Assistant Certification OR Certified Nursing Assistant license, including Phlebotomy is required. Employees hired into PCA classification before 08/09/2020 are grandfathered in for the certification / license requirement. Incumbents performing phlebotomy function must have a proof of completion of an accredited phlebotomy program. American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Unit Specific Credential
AHA Basic Life Support (BLS) with 6 months validity 
Working Conditions
Physical Requirements - Job function requires extended standing or walking. Must be able to carry objects weighing 21 to 50 pounds. Able to lift or move objects weighing 51 to 100 pounds with the use of appropriate devices. Jobs in this group require frequent visual acuity to perform activities related to extended use of computers. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). 
 
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May also be exposed to needle sticks, airborne infections, medical gases, X-Ray, chemical exposures and other potential hazards. Must wear Personal Protective Equipment (PPE) when exposed to infectious/clinical hospital environment. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).</div>

Patient Care Associate 1/ Full-time/ Day Shift/ Medical/ Jackson West Medical Center

Boston Children's Hospital

85565BR Orthopedics - Sports Medicine Job Posting Description This position is hybrid, approximate 50% of time on site at Waltham upon completion of training. Position Summary: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. Our BCH Specialty Department Contact centers handle patient access requests for Boston Children&rsquo;s Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care. Key Responsibilities: Provides centralized scheduling services for a BCH Specialty Department Contact center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller&rsquo;s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. Register patients by collecting patient and insurance information. Gather pertinent information for prescription and refill requests. Receive routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action Attend and participate in team meetings as required. Contributes by making suggestions for process improvements Minimum Qualifications Education: High-school diploma or GED. Experience: One (1) year of related customer service experience, preferably in a call center environment or healthcare setting. Required Scheduling experience in a healthcare setting. Preferred. Experience with Epic Systems preferred. Experience with CISCO call center software preferred Basic knowledge of Microsoft Office Suite. This role is currently eligible for a Sign-on Bonus of $1,500 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Waltham Job Posting Category Administration Remote Eligibility Part Remote/Hybrid Sign on Bonus (Example: $10,000) $1,500.00

Patient Access Liaison - Waltham

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