patient access associate

Mercy

<div><ul><li>Fort Smith, Arkansas</li>
<li>Clinical Support</li>
<li>Other Allied Health</li>
<li>Regular</li>
<li>Full-time</li>
<li>Mercy Hospital Ft Smith</li>
<li>JR260005</li>
</ul><div><div><div><div>
</div></div></div></div><div><h2 class="jobSectionHeader">Job Description</h2>
<div><h1 class="jobSectionHeader">Find your calling at Mercy!</h1>
Under the direction of the RN or LPN, assists in the individualized care of the patient to achieve the patients highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient.
<h1 class="jobSectionHeader">Position Details:</h1>
Position: Patient Care Associate-PCA
Department: Oncology
Shift: Full Time Days, 36 hours a week
Job Duties:
<ul><li>Opportunity for advancement through career ladder to Patient Care Technician (PCT) and/or beyond.</li>
<li>Responsibilities for Patient Care Associate (PCA):
<ul><li>Obtain vital signs and document into the electronic medical records system</li>
<li>Assist with patient care needs including, meals, bathing, toileting, ambulation, patient mobility, and transport.</li>
<li>Clerical support duties, as needed.</li>
</ul></li><li>Responsibilities for Patient Care Technician (PCT):
<ul><li>Patient Care Associate job duties.</li>
<li>Phlebotomy/blood cultures</li>
<li>Enteral Feeding</li>
<li>Wound care</li>
<li>IV/Foley removal</li>
<li>Trach care/suctioning</li>
</ul></li></ul>Training:
<ul><li>Our Patient Care Associate training program is an accredited Department of Labor Apprenticeship Program, providing a comprehensive, hands-on experience. Join Mercy to gain valuable skills and credentials through this program in a supportive healthcare environment!</li>
<li>If no previous experience, Mercy will provide a required 175-hour training program that meets the Department of Health and Senior Services requirements. The program will be completed as part of the new hire orientation process and must be completed within 90 days of hire to remain in the PCA position per state guidelines.</li>
<li>BLS Required within one month of hire, completion of PCA competencies within 3 months of hire</li>
</ul>Qualifications:
<ul><li>Education: High school diploma, G.E.D, CNA/CPTC. or enrolled in a healthcare career program through their high school curriculum, and/or a current co-worker of Mercy.</li>
<li>Experience: None required</li>
<li>Minimum Physical Requirements:
<ul><li>Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis</li>
<li>Position requires prolonged standing and walking each shift</li>
<li>Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties</li>
</ul></li><li>Preferred Certifications: Certified Nursing Assistant (CNA).</li>
</ul><h1 class="jobSectionHeader">Why Mercy?</h1>
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.</div></div></div>

Patient Care Associate - Oncology (5500) Nights

Hebrew SeniorLife

<div>Job Description:
<h1 class="jobSectionHeader">I. Position Summary:
</h1>The primary role of the Patient Care Associate (PCA), is to protect, sustain, and nurture the patients that live at the Center. They provide assistance with activities of daily living, care of the patient&rsquo;s environment, and meet other needs as required. The goal of the work of the Patient Care Associate, is to provide assistance that promotes a high quality of life for the patients. The Patient Care Associate, works as a member of a team that seeks to achieve a home like setting while maintaining excellence in all areas of care.
In addition, the Patient Care Associate, will demonstrate a strong commitment to the philosophy and mission of Hebrew SeniorLife and recognize patient&rsquo;s dignity and choice in all aspects of daily life. They are an active participant in the activities, work, and social environment of the floors/households, and strive to make every patient encounter into a positive and meaningful experience and opportunity, while ensuring the provision of safe and efficient quality care.
II. Core Competencies:
<ul><li>Demonstrates empathy and compassion with all interactions with patients and with families
</li><li>Articulates importance of supporting independence and patient choice when caring for patients
</li><li>Demonstrates strong communication skills and ability to foster teamwork
</li><li>Articulates commitment to excellence and high quality care
</li><li>Articulates the importance of accountability and personal ownership related to teamwork and patient care
</li></ul>III. Position Responsibilities:
1. Recognize and respond to the needs of the patients and families
2. Recognize and communicate changes in the patient&rsquo;s condition to the appropriate nursing team member
3. Adhere to Safe Patient Handling practices, i.e. maintain a no manual lift environment
4. Participate in Quality Improvement programs
5. Assist patients with all aspects of personal care as indicated in the care plans
6. Document pertinent information regarding care delivered in the designated areas of the patient&rsquo;s electronic medical record
7. Report accidents and incidents as they occur
8. Report any observed or suspected patient abuse immediately
9. Observe and report skin integrity
10. Participate in daily report team and care planning meetings as needed
11. Be proficient in obtaining vital signs and other procedures such as temperature, pulse, respirations, blood pressure, weight, pulse oximetry and urine and stool specimens as directed
12. Follow infection control practices
13. Attend and participate in ongoing training and educational classes
14. Maintain confidentiality and privacy of the patient according to HIPPA regulations
15. Communicate effectively with peers, other team members, patients and families
16. Facilitate life enrichment activities that encourage patient engagement
17. Maintain cleanliness of the patient&rsquo;s room and common program areas
18. Prepare, serve, and clean up after meals and snacks
19. Participate in committee meetings
20. Other duties as assigned and trained to perform
IV. Qualifications :
<ul><li>Long term chronic care PCA Certified Nursing Assistant certification is preferred in good standing upon hire or current enrollment in a nursing school, having completed first clinical experience.
</li><li>RSU PCA: Certified Nursing Assistant certification is required in good standing upon hire and on-going.
</li><li>Fluent English skills required &ndash; verbal and written
</li><li>Computer literacy required
</li><li>Flexibility and ability to work independently and collaboratively
</li><li>Must complete mandatory HSL/HRC educational requirements and programs
</li></ul>Remote Type:
On-site
Salary Range:
$15.00 - $28.00</div>

Patient Care Associate 32 Hour Day Shift

Northwell Health

<div>Description
Part Time: Sunday, Monday, Tuesday 10a-6p including 1 summer and 1 winter holiday 
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State&rsquo;s largest private employer with over 104,000 employees &mdash; including members of Northwell Health Physician Partners &mdash; who are working to change health care for the better.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.
Other Information:
Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. 
Company: Northern Dutchess Hospital 
Org Unit: 1022 
Department: Patient Access 
Exempt: No 
Salary Range: $20 - $25 Hourly</div>

Patient Access Liaison I - Part Time

Unity Health

<div>
 <ul>
 <li>
 Education: High school graduation or equivalent required. Ability to read, use simple math skills, and write clearly and legibly.
 </li>
 <li>
 Training and Experience: Previous experiences as a nursing assistant or in other patient-related position desirable but not required.
 </li>
 <li>
 Job Knowledge: Ability to perform duties for direct and indirect patient care. Direct care duties include but are not limited to, assisting the patient with personal hygiene needs and observing the patient&rsquo;s condition, including their vital signs, their feeding and elimination patterns. Indirect duties may include general housekeeping skills, ordering and maintenance of supplies and simple computer entry ability.
 </li>
 <li>
 Safety Sensitive: YES
 
 
 </li>
 </ul>
 In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as &ldquo;safety sensitive.&rdquo; A &ldquo;safety sensitive&rdquo; position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a &ldquo;safety sensitive&rdquo; position.
 
 
 
 Description
 
 
 
 Performs direct and indirect patient care duties under the guidance and direction of the RN and LPN. Responsible for implementing components of the plan of care through the initiation/completion of procedures relating to basic human, mental, spiritual, and social needs; comfort and safety measures; activities of daily living; personal care needs; nutrition and fluid needs; and elimination needs. Indirect patient care includes, but is not limited to, cleaning occupied and unoccupied patient areas and maintaining an environment, which is neat and free of hazards to the patient&rsquo;s well-being. An understanding of and willingness to follow infection control and safety guidelines is mandatory. Supports the organization&rsquo;s mission, vision, and values.
 
 
 
 Physical Requirements
 
 
 
 Maintains good physical and emotional well being. Job responsibilities require a considerable amount of physical work. The individual will be required to assist with lifting and moving patients, pushing of carts, wheelchairs, and other equipment; and lifting or pushing of up to 50 pounds. The individual must be able to bend over to perform certain duties, e.g., assist patient to put on footwear, check urinary output, etc. The individual must also be able to maneuver throughout the halls, stairways, and patient rooms in response to hospital emergencies. Interpretation of environmental input requires visual and auditory skills. A significant amount of writing and computer entry is required. Trips to various departments will be required. The position does have some heavy exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. Exposure to infectious wastes and body fluids may mandate the wearing of gloves, masks, gowns, and goggles.
</div>

Patient Care Associate FT Night 6p-6a & EOW 3 West (MedSurg)

St. Luke's University Health Network

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3>HOURS :
Full Time, Nights, 40 hours/week
Schedule: Monday through Friday, 10:45pm-645:am with every other weekend and alternating Holidays. 
The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
</li><li>Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
</li><li>Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
</li><li>Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.
</li><li>Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
</li><li>Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
</li><li>Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
</li><li>Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient&rsquo;s journey throughout their visit.
</li><li>Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.
</li><li>Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
MINIMUM QUALIFICATIONS EDUCATION:
High school graduate or equivalent required. Certificate/Degree in health care related field preferred.
TRAINING AND EXPERIENCE :
Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Patient Access Representative (Full Time, Nights)

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3>HOURS:
Part Time, Days, 16 hours/week
Schedule: Every Thursday and Friday 0900-1430, and alternating Wednesdays 0900-1430 and Saturdays 0700-1200 
The Patient Access Representative is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, in outpatient and/or Emergency Department locations. This includes, but is not limited to, correctly identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurances, point of service cash collections, work queues, etc. Communicates and coordinates with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments to ensure excellent patient experience, clean claim submission, and payment for services. May require occasional travel between campuses or regional locations.
JOB DUTIES AND RESPONSIBILITIES:
<ul><li>Responsible to correctly identify/validate the choosing of patients in hospital information system to maintain the integrity and accuracy of electronic medical records. Identify and report any instances of possible identify theft situations to clinical department and leadership for appropriate escalation.
</li><li>Maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up.
</li><li>Responsible for the patient registration (pre-reg and post-reg needs) including all of the following: demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections. This also includes patient, account, and claim edit level work queue errors related to registration. Can require contacting provider office, reviewing patient medical chart for diagnosis and medical necessity information.
</li><li>Required to cross train in all areas of location or region. Campus locations must be cross trained in outpatient and Emergency Department areas. Outpatient (off-campus) locations must be cross trained for all locations if any different nuances.
</li><li>Greets/directs patients and visitors for the entire facility. Always provides friendly and courteous service to community and co-workers. Responsible for monitoring and enforcing visitor policy for the entity (if applicable).
</li><li>Answers internal and external calls on main department/facility line and dispenses appropriate information and answers questions regarding the facility and its services.
</li><li>Promotes and helps increase usage of MyChart patient portal and patient self-service capabilities to ensure patients are personally engaging in their health care.
</li><li>Responsible for overseeing and assisting patients with Welcome Kiosk and On My Way technology at network locations. Consists of self-scheduled patients online and monitoring the arrival process and patient&rsquo;s journey throughout their visit.
</li><li>Responsible for contacting the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs when not previously documented in chart prior to service to decrease denials for no authorization.
</li><li>Must obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries for outpatient services to ensure results are routed accurately and claim submission/payment.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sitting/standing up to 8 hours per day, 4 or more hours at a time. Frequent use of hands/fingers for data entry. Frequently walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 15 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
MINIMUM QUALIFICATIONS EDUCATION:
High school graduate or equivalent required. Certificate/Degree in health care related field preferred.
TRAINING AND EXPERIENCE :
Excellent customer service and interpersonal skills required. General computer experience and ability to type fluently, accurately, and quickly required. Insurance background preferred. Knowledge of medical terminology preferred. Previous medical administrative experience and/or health care related education courses preferred. Knowledge of health information system (epic) preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Patient Access Representative (Part Time, Days)

UCLA Health

<div><div>Description<div>
The Patient Access Organization (PAO) Access Supervisor oversees and coordinates the day-to-day operations of the Patient Communication Representatives and services. Supervises all inbound and outbound calls with consumers, patients, physicians, and others to ensure quality, productivity, and service expectations are met. Cultivates and maintains strong working relationships with internal and external customers (i.e. employees, physicians, clinical site managers, directors, etc.).</div><div></div><div> 
This is a filter requisition, there are 2 open positions.</div><div></div><div> 
Salary Range: $70,900- $145,200</div></div><div>
Qualifications
<div><div><div><div>Qualifications in regards to Education and Education:
<ul><li> Bachelor&rsquo;s degree or equivalent work experience (see below)
</li></ul><ul><li> Minimum of three years of Call Center operations experience</li></ul>
<ul><li> Supervisory experience
</li></ul>Interpersonal relations skills:

<ul><li> Demonstrates professional and positive interpersonal relationships with physicians, patients, clients, students, team members and all others as evidenced by:</li></ul>
<ul><li> Demonstrating the ability to work as part of a team for the good of the whole by supporting and adapting to departmental decisions and changes, maintaining positive interpersonal relations and good communications.</li></ul>
<ul><li> Demonstrates a positive attitude and approaches work in a spirit of teamwork.</li></ul>
<ul><li> Extending courtesy / sensitivity in all contacts both on the phone and in person.</li></ul>
<ul><li> Managing interpersonal concerns through chain of command and in a discreet manner.</li></ul>
<ul><li> Taking responsibility for personal growth and improvement</li></ul>
<ul><li> Accepting constructive feedback and making appropriate changes.</li></ul>
<ul><li> Serving as a resource for co-workers in problem identification and resolution.</li></ul>
<ul><li> Attending scheduled meetings
</li></ul><ul><li> Assisting with orientation and training of other personnel
</li></ul>Knowledge and abilities in the following areas:
<ul><li>Proven experience in process improvement, change management and overall operational excellence
</li><li>Must be able to multi-task, be detail oriented and possess strong project management/ organizational skills</li>
<li>Presentation/Communication Skills</li>
<li>Excellent interpersonal and written communication skills</li>
<li>Build Effective Teams</li>
<li>Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams</li>
<li>Technical Skills/Learning</li>
<li>Strong quantitative and analytical skills</li>
<li>Must be proficient with Excel, have the ability to organize/analyze, import/export data in a structured manner (db administration, pivot tables, SQL queries, etc.)</li>
<li>Working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)</li>
<li>Strong working knowledge of EPIC</li>
<li>Working knowledge of the UCLA Healthcare System (or other healthcare system) and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations.</li></ul> 
</div>
<div>All

All

All

All

All

All

All</div><div> 

Preferred

Preferred

Preferred

Required

Required

Preferred</div></div></div></div></div></div>

Access Supervisor, Patient Access Organization

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