patient access coordinator

Oxford Health Group

<div>Horizon Center San Diego is a pillar for providing care to the underserved in the community of San Diego, CA. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Now Hiring: Transportation Care Coordinator 


Horizon Center San Diego

3423 Channel Way

San Diego, CA 92110

Why work for us?
<ul>
<li>Caring and compassionate environment</li>
<li>Opportunity for growth, success, and longevity</li>
<li>Come join employees who have become family!</li>
<li>Supportive Management team</li>
</ul>
Benefits:
<ul>
<li>Beautiful work environment</li>
<li>Competitive Wages and Benefit Package</li>
<li>Flexible Schedule</li>
<li>Paid Time Off</li>
<li>Overtime Pay</li>
<li>401(k)</li>
</ul>
Now Hiring: Transportation Care Coordinator

Responsibilities:
<ul>
<li>Appointment Management: Act as the primary scheduler for all client medical, therapy, and necessary healthcare appointments.</li>
<li>Insurance &amp; Authorization: Efficiently verify client insurance coverage and eligibility for transportation, ensuring appointments and travel are booked in accordance with payer requirements.
</li><li>Trip Coordination (Uber &amp; Others): Expertly arrange client transportation, utilizing services like Uber (or similar ride-share/non-emergency medical transport providers) while adhering to safety protocols and budget guidelines.</li>
<li>Scheduling &amp; Rescheduling: Proactively manage the appointment calendar, including prompt rescheduling of appointments due to client or provider changes, and communicating updates immediately to all relevant parties.</li>
<li>Documentation: Maintain precise, detailed, and confidential records of all appointments, transportation arrangements, insurance verifications, and communication logs within the client management system.</li>
<li>Communication: Serve as a key liaison between clients, providers, insurance companies, and our internal care team to ensure seamless coordination.</li>
</ul>
Qualifications:
<ul>
<li>Education: Bachelor's degree in Healthcare Administration, Social Work, Business, or a related field is required.</li>
<li>Experience: 1&ndash;3 years of experience in a healthcare setting, such as a clinic, health insurance, or care management environment, with a focus on scheduling or patient access.</li>
<li>Insurance Knowledge: Demonstrated proficiency in working with health insurance plans and understanding authorization processes. Logistics: Familiarity with ride-share applications (like Uber) and non-emergency medical transportation (NEMT) services is highly preferred.</li>
<li>Core Skills: Exceptional organizational skills and proven ability to manage complex, shifting schedules accurately.</li>
<li>Communication: Strong verbal and written communication skills with an empathetic, client-first approach.</li>
<li>Technical Proficiency: High level of proficiency in computer applications and electronic health record (EHR) systems.</li>
</ul>
Horizon Center San Diego is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. Horizon Center San Diego will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.</div>

Transportation Care Coordinator

National Medical Care

<div>
 
 
 
 Job Summary
 
 
 
 
 
 
 <ul>
 <li>
 Supports a safe and timely transition to the next level of care for patients and families discharged from an acute care.
 </li>
 <li>
 Promotes and supports evidence based practice and health literacy standards for patient education to obtain optimal patient outcomes.
 </li>
 <li>
 Under the supervision of the designated manager and providers, is responsible for triaging the health care needs of patients and documenting the appropriate disposition of each case.
 </li>
 <li>
 Coordinates an assessment and promotes patient education to meet the needs of a newly discharge patient.
 </li>
 <li>
 Serves as the recipient of patient and family complaints by various methods, and coordinates the investigation and resolution process until closure.
 </li>
 <li>
 Acts as a resource for patient education and information, medications, follow up appointments, treatments, test results and other information as needed.
 </li>
 </ul>
 
 
 
 
 
 
 Major Duties and Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 &middot; Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every customer served at the NMC Hospitals and Clinics.
 </li>
 <li>
 Serves as the Patient Advocate.
 </li>
 <li>
 Initiates patient rounds and prioritizes focused revisits to improve the patient experience.
 </li>
 <li>
 Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service related issues.
 </li>
 <li>
 Function as primary observers for process mapping and shadowing of patients, processes and systems.
 </li>
 <li>
 Consults with leaders in the development of strategies to improve patient satisfaction; identifies best practices and opportunities for improvement and works collaboratively with leaders and staff.
 </li>
 <li>
 Assess programs for potential improvements; considers and incorporates the needs of culturally diverse populations.
 </li>
 <li>
 Assist with tracking and trending patient and visitor service concerns. Identifies systems and process-related problems using patient and visitor feedback. Works collaboratively with physicians, leadership and staff to resolve.
 </li>
 <li>
 Conducts basic variance analysis of patient experience outcomes. Analyzes patient satisfaction survey data, complaints and grievances and collaborates with leadership and staff on regular basis to ensure optimal patient experience.
 </li>
 <li>
 Ensures patient communication and explanation of services is provided in a way that can be easily understood by patients and their families.
 </li>
 <li>
 Maintains confidentiality and protects sensitive data at all times.
 </li>
 <li>
 Adheres to organizational and department specific safety standards and guidelines.
 </li>
 <li>
 Works collaboratively and supports efforts of team members.
 </li>
 <li>
 Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
 </li>
 <li>
 Assists with projects and initiatives.
 </li>
 <li>
 Completes other assigned tasks and responsibilities as needed.
 </li>
 </ul>
 
 
 
 
 
 
 Organizational Relationship
 
 
 
 
 
 
 Report to
 
 
 
 
 Patient Experience Head
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 A minimum of:
 
 
 
 
 
 &middot; Health care industry experience.
 
 
 
 &middot; Strong organizational skills and ability to coordinate Company-wide PXI initiatives.
 
 
 &middot; Proficiency in English and / or Arabic Language.
 
 
 &middot; Computer Literate (Microsoft office)
 
 
 
</div>

Patient Experience Coordinator

Boston Medical Center

<div>POSITION SUMMARY:
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones &amp; mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).
Position: Ambulatory Services Representative II
Department: Pediatrics
Schedule: Part Time, Per Diem , Mon - Fri No Weekends
ESSENTIAL RESPONSIBILITIES / DUTIES:<ul><li>

Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
<ul>
<li>Charge entry</li>
<li>
Batch controls</li>
<li>
Billing (TES) edits</li>
<li>
Hold bill edits</li>
<li>
Charge reconciliations</li>
</ul>
</li></ul><ul><li>Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).</li>
<li>
Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.</li>
<li>
Provides physician and departmental support such as managing physician &amp; manager calendars, scheduling physician &amp; managers&rsquo; administrative appointments, answering departmental calls, credentialing documents, etc.</li>
<li>
In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
<ul>
<li>Reception &amp; customer service</li>
<li>
creating or verifying Master Patient Index (MPI)</li>
<li>
registration demographics</li>
<li>
visit management</li>
<li>
appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross- booking interpreters, social services, radiology, etc.)</li>
<li>
insurance/coverage verification</li>
<li>
co-payment collection</li>
<li>
front-end review and correcting registration &amp; insurance edits</li>
<li>
pre-authorization, referral coordination and referral reconciliation</li>
<li>
Referral work lists</li>
</ul>
</li><li>Provides a variety of administrative duties in support of the practice (such as handling phones &amp; mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).</li>
<li>
Adheres to all of BMC&rsquo;s RESPECT behavioral standards.</li>
</ul>
JOB REQUIREMENTS
EDUCATION:<ul><li>
Associates plus 1 year relevant experience or HS/GED plus 3+ years relevant experience.</li></ul>
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:<ul><li>
None</li></ul>
EXPERIENCE:<ul><li>
Experience with medical billing or similar setting preferred.</li></ul>
KNOWLEDGE AND SKILLS:<ul>
<li>
Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.</li>
<li>Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.</li>
<li>Must be able to maintain strict confidentiality of all personal/health sensitive information.</li>
<li>Ability to effectively handle challenging situations and to balance multiple priorities.</li>
<li>Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration &amp; billing systems or ability to learn such systems is also required.</li>
</ul>
Compensation Range:
$22.36- $27.26
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.
Equal Opportunity Employer/Disabled/Veterans
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</div>

Ambulatory Services Representative II (Per Diem Mon - Fri)

Axios International

<div>Position: Customer Care Coordinator 


Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

<div>Position: Customer Care Coordinator 
Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (KSA)

Siddhachal Life Care Hospital

The Cath Lab Coordinator oversees the daily operations of the Cardiac Catheterization Lab, ensuring efficient patient flow, high-quality care, and adherence to safety protocols, acting as a leader and liaison for the clinical team. Key Responsibilities:<ul><li>Operations &amp; Scheduling.</li><li>Patient Care</li><li>Team Leadership</li><li>Resource Management</li><li>Physician Collaboration</li><li>Quality &amp; Compliance</li></ul>Qualifications:<ul><li>Education: Associate's/Bachelor's Degree in Nursing or relevant field.</li><li>Licensure: Current RN license (if applicable).</li><li>Experience: 3year Proven experience in cardiac cath lab procedures and leadership roles.</li><li>Skills: Strong clinical judgment, excellent communication, problem-solving, and teamwork.</li></ul>we are Looking for the coordinator who will coordinate with Patient, Doctor, TPA. Also have knowledge about cath-lab working , A coordinator who will able to explain about bookings, finance &amp; Insurance to the patients and able to make budget accordingly. Coordinator must have good communication skills &amp; good presence of mind to deal with patient &amp; other working people in hospital surrounding.Job Types: Full-time, PermanentPay: ₹20,000.00 - ₹30,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

Cath Lab Coordinator

<div>Position: Business Monitoring &amp; Competitive Advantage (BMCA) Coordinator- Contract Management 
Position Purpose

The BMCA Coordinator is responsible for supporting the effective implementation, tracking, and continuous improvement of Patient Access Programs and strategic initiatives across Axios operations. The role plays a key part in ensuring the integrity, efficiency, and competitiveness of business monitoring functions, with a focus on data analysis, compliance oversight, process optimization, and stakeholder engagement.

This position bridges operational functions with strategic execution, providing actionable insights that enhance decision-making, ensure program alignment with business goals, and uphold Axios' standards of excellence. It also supports the identification of trends, risks, and opportunities that influence patient outcomes and market positioning. The ultimate purpose of this role is to expand access strategies among the globe to maximize patient medical benefits. 


Duties and Responsibilities
<ul>
<li>Coordinate the contract lifecycle administration, including tracking of new contracts, amendments, renewals, and terminations.</li>
<li>Maintain contract obligation trackers covering operational, reporting, governance, and compliance requirements.</li>
<li>Coordinate internal contract reviews with Legal, Compliance, IT, Finance, and Operations teams to collect inputs and consolidate feedback.</li>
<li>Support preparation of contract summaries and obligation handover documents for operational teams.</li>
<li>Track contract approval status and follow up with stakeholders to ensure timely execution.</li>
<li>Ensure contract documentation is stored in accordance with document control standards and is audit-ready at all times.</li>
<li>Coordinate with internal teams and external stakeholders (e.g., hospitals, pharmacies, distributors) to ensure effective delivery of patient support services.</li>
<li>Consolidate and analyze program data to track progress against goals, and flag deviations or challenges.</li>
<li>Collaborate effectively with staff, healthcare providers, and other professionals to ensure the highest quality of care and service delivery.</li>
<li>Assist Program Managers in managing Patient Support Programs (PSPs), liaising with hospitals, patients, and other key stakeholders.</li>
<li>Coordinate with regional staff on all internal and external audits and ensure audit readiness and compliance.</li>
<li>Monitor program performance through established KPIs and support performance improvement initiatives.</li>
<li>Track and manage patient files in real time, ensuring accurate and up-to-date information across all program phases.</li>
<li>Prepare timely monitoring reports on patient numbers, logistics, and quality assurance, support quarterly internal and client reporting.</li>
<li>Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.</li>
<li>Be familiar with Axios&rsquo; Patient Management System (PMS) and use it to review program-related activities to ensure compliance and consistency.</li>
<li>Develop and maintain cooperative working relationships that support seamless and integrated service delivery.</li>
<li>Document all services accurately and in a timely manner, ensuring compliance with ethical, legal, and professional standards.</li>
<li>Ensure adherence to all relevant legislation, Axios policies, SOPPs, and the Axios Code of Conduct.</li>
<li>Report any adverse events or product complaints as per client requirements and Axios procedures.</li>
<li>Support Axios governance activities by monitoring processes, applying control measures, and ensuring regulatory and internal compliance.</li>
<li>Lead periodic meetings with Axios leadership and department heads to provide updates on program progress and performance.</li>
<li>Promote awareness and adherence to escalation protocols for deviations, incidents, and non-compliance.</li>
<li>Ensure services are patient-centric and aligned with ethical and professional standards of care.</li>
<li>Perform additional duties as assigned to support business monitoring and strategic initiatives.</li></ul> 


Relationships
<ul>
<li>Supervise and work closely with the team.</li>
<li>Work with project team leaders as well as the related divisions of Axios 
</li>
<li>Maintain ongoing and frequent communication with Axios staff across the globe</li></ul> 


Competencies
<ul>
<li>Application of job Knowledge 
</li>
<li>Concern for Order and Quality
 
</li><li>Adaptability and flexibility 
</li>
<li>Dependability</li> 
<li> 
Teamwork</li> 
<li> 
Communication skills</li>
<li> 
Problem handling
</li>Project management 
<li>
</li></ul> 
 
Educational Background and Experience 
<ul>
<li> 
At least 2-5 years of professional experience in healthcare sector is ideal</li>
<li> 
Excellent command of both spoken and written English
</li><li> 
Excellent communication skills</li>
<li> 
Experience in data monitoring and management is an advantage</li>
<li> 
Experience in communication service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed.</li>
<li> 
Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Business Monitoring & Competitive Advantage (BMCA) Coordinator

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