patient access director

INTEGRIS Health

<div>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Specialist in Woodward, OK. In this position, you&rsquo;ll work Full Time Days 5:30am-5:30pm with our Patient Registration team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. 
The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology.
INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
The Patient Access Specialist responsibilities include, but are not limited to, the following:
<ul><li>Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li>
<li>Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li>
<li>Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li>
<li>Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.</li>
<li>Collects patient payments and follows levels of authority to ensure financial clearance</li>
<li>Documents all patient account activities concisely, including authorization and patient liability requirements</li>
<li>Performs filing, data entry, and other duties as assigned.</li>
<li>Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements</li>
<li>Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability</li>
<li>Participates in team-oriented process improvement initiatives for the department and organization</li>
<li>Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress</li>
<li>Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li>
<li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards</li>
</ul>
Reports to assigned supervisor.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
<ul>
<li>1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li>
<li>Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting</li>
<li>May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience</li>
<li>College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred</li>
<li>Previous experience should include utilizing standard office equipment and PC software</li>
<li>Previous experience with medical terminology, basic ICD 10 and CPT coding preferred</li>
<li>Must be able to communicate effectively with others in English (verbal/written)</li></ul></div>

Patient Access Specialist - Days - Woodward

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader">Organization Overview</h1>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.<h1 class="jobSectionHeader">
Position Summary</h1>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

IKS Health

<div>About IKS Health www.ikshealth.com

IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health&rsquo;s global workforce supports large health systems across the United States.

Travel:

50% travel will be required

Role Overview

The Product SME is a senior techno-functional leader responsible for bringing deep healthcare operational expertise and product knowledge into the implementation lifecycle. This role ensures that product deployment decisions are grounded in sound workflow design, domain best practices, and a clear understanding of stakeholder business objectives, enabling successful adoption and measurable performance improvement across the revenue cycle. 


In partnership with the US-based Implementation Lead, the Product SME will provide functional leadership across discovery, solution design, validation, and adoption activities, helping translate stakeholder needs into scalable product usage models and implementation decisions. This individual will operate as a trusted internal consultant and stakeholder-facing advisor, working cross-functionally with implementation, product, operations, and technical teams to deliver high-quality outcomes in a structured pod-based model. 


Core Responsibilities

Stakeholder Process Assessment &amp; Workflow Mapping - Lead assessment of current-state stakeholder workflows, operating models, and pain points to identify functional gaps and define how business processes should translate into the product environment.

Solution Design &amp; Functional Advisory - Provide senior-level advisory support on solution design, product usage strategy, and workflow optimization to ensure the implementation approach is scalable, practical, and aligned to desired outcomes.

Requirements Translation &amp; Design Validation - Convert stakeholder business objectives into well-defined functional requirements and validate implementation outputs to ensure consistency with approved design and product best practices.

Product Expertise &amp; Functional Enablement - Act as a senior product authority on capabilities, integrations, roadmap, and constraints, while enabling internal teams through training, consultation, and escalation support.

Customer Guidance &amp; Adoption Support - Advise stakeholders on future-state processes, operational change impacts, and adoption priorities to support effective transition and sustained value realization.

Cross-Functional Collaboration &amp; Alignment - Work hand in hand with the US-based Implementation Lead and partner across Product, Implementation, and stakeholder teams to drive aligned decisions, resolve ambiguity, and strengthen execution quality.

Quality Assurance &amp; Functional Readiness - Oversee functional validation activities, including test scenario review, UAT support, and product readiness confirmation ahead of go-live. 


Key Deliverables

Current-State Assessment - Document existing workflows, gaps, and requirements.

Future-State Design - Define the target workflow and product usage model.

Feasibility Analysis - Validate workflows alignment to product capabilities.

Design Validation - Confirm configuration aligns to approved solution design.

Product Enablement - Provide product guidance, training, and internal support.

Stakeholder Adoption Support - Prepare stakeholders for future-state workflow adoption.

Testing &amp; Readiness - Validate use cases and support go-live readiness.

Feedback &amp; Optimization - Capture product gaps and improvement opportunities. 


Success Metrics

Product-Fit Accuracy - Accuracy of workflow and product-fit assessments during solution design and planning.

Early Alignment Effectiveness - Reduction in rework, redesign, or configuration changes due to strong upstream functional alignment.

Delivery Quality - Number and severity of functional defects or design-related issues identified during testing and post-go-live.

Stakeholder Satisfaction - stakeholder satisfaction with solution design, workflow guidance, and transition support.

Product Adoption - Adoption rate and depth of feature utilization following go-live.

Optimization Impact - Number of improvement, enhancement, or workflow optimization opportunities identified during implementation. 


Education Qualifications

Bachelor&rsquo;s degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field required

Master&rsquo;s degree in Business Administration, Healthcare Administration, or a related field and/or advanced program leadership certification (PMP, PgMP, Lean, Six Sigma, or similar) preferred 


Prior Work Experience

10+ years of experience in healthcare operations, healthcare technology, product implementation, or consulting with a focus on workflow design, solutioning, and functional delivery, such as patient access, referral management, scheduling, patient engagement, authorization, coding, claims, denials, or analytics workflows across platforms such as Epic, Oracle Health/Cerner, athenahealth, Meditech, NextGen, eClinicalWorks, Waystar, Availity, Change Healthcare, or Experian Health.

10+ years of techno-functional experience translating business needs into product-aligned workflows, requirements, and implementation decisions in complex healthcare settings, including experience with EHR, RCM, practice management, scheduling, CRM, patient communication, workflow automation, or analytics platforms such as Epic Cadence/MyChart, Oracle Health Scheduling, athenaOne, Salesforce Health Cloud, Phreesia, Kyruus, QGenda, Twilio, Microsoft Dynamics, Waystar, or Tableau/Power BI.

Demonstrated experience supporting implementations or optimization initiatives across revenue cycle, access, operational, or administrative workflows.

Strong experience with healthcare platforms or digital solutions, including solution configuration, workflow alignment, testing, and functional validation.

Proven ability to work cross-functionally and client-facing, partnering with Implementation, Product, Operations, and US-based leadership to drive aligned, adoption-focused outcomes.

Compensation and Benefits: The base salary range for this position is $100 - $187. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</div>

Associate Director Implementations - Product SME – Referral Management and Patient Access - Remote

HonorHealth

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
Under the direction of the CV Director-Cardiopulmonary or System Director-Cardiopulmonary in the lack there of, the Respiratory Supervisor coordinates and executes the activities of staff within the CV Respiratory Therapy Department or staff assigned to special teams/programs. The Supervisor is responsible for assessing, planning, coordinating, supervising, and evaluating all aspects relating to patient care. The Supervisor determines what skill level of staff member is needed to maintain unit or program needs, utilizing evidence based information. The Supervisor assumes responsibility and accountability for incorporating the pillars of excellence (Finance, Delivery, Quality, Patient/Employee Experience, Safety, and Growth) into their job performance. The Supervisor is able to function independently and may on occasion provide direct patient care according to the needs of the unit or program. The Supervisor shall assist the Director-Cardiopulmonary/System Director Cardiopulmonary in executing HonorHealth's vision, mission and values, exceeding the expectations of all customers/stake holders associated with the CV Respiratory Department.
 
Essential Functions 
<ul><li>
Finance Responsible charges accurately documented in electronic medical record. Responsible for maintaining staffing levels which meet or exceed WHOUPS goals Responsible for accurately maintaining a supply par level for all equipment assigned to the Respiratory department Responsible for composing and managing the department schedule to meet all obligations, productivity levels and program requirements
</li><li>Delivery Conducts huddles in review of department operations, patient care, and communication requirements Maintain appropriate supply and equipment levels to provide optimum patient care, composing requisition requests as per guidelines Supporting Sepsis Alert Team staff as required to meet bundle compliance and program obligations Supporting Vascular Access Team staff as necessary to complete required duties Will be a resource in all modalities of Respiratory Therapy and designated programs
</li><li>Quality Stay informed and up-to-date on all new and evolving policy, procedures and processes Share best practices, equipment, staffing, supplies and processes to promote consistency, collaboration and standardization Maintain and update DMS Huddle Board/Problem Solving Board Maintain and update departments/employees required licensure, competencies and certifications
</li><li>Patient/Employee Experience Conducts purposeful rounding throughout the facility on both patients and staff resulting in real time problem solving and developing trusting relationships Round daily with Sepsis Alert Team to discuss SEP-1 Bundle Compliance Provide informative and effective employee evaluations and reviews Works with the Director to increase Department Employee Engagement Will act as department advocate in assigned committees or organizational programs
</li><li>Safety Update and maintain risk event reporting Works with Director to promote departmental safety Collaborate with system educators in developing accurate competencies for all staff Assess, plan, implement, and evaluate safety initiatives
</li><li>Growth Provide innovative ideas for enhanced efficiencies, and service line opportunities Collaborate with staff to effectively implement ideas, suggestions for improvement and growth opportunities as brought forth by the department ACT team Performs other duties as assigned.
</li></ul>Education 
<ul><li>
Master's Degree in either Healthcare or Business - Preferred</li><li>
Bachelor's Degree in either Healthcare, Business or Education - Required</li></ul>
Experience 
<ul><li>
5 years clinical experience in an acute care facility with one (1) year of lead experience - Required</li><li>
7 years clinical experience in an acute care facility and three (3) years of lead experience OR two (2) years of Vascular Access Insertion experience - Preferred</li></ul>
Licenses and Certifications 
<ul><li>
Advanced Cardiac Life Support (ACLS) Advanced Cardiac Life Support (ACLS) - Required</li><li>
Other All Minimum requirements and Vascular Access Board Certification (VA-BC) or Adult Critical Care Specialist (ACCS) or Neonatal &amp; Pediatric Specialist (NPS) - Preferred</li><li>
Licensed Respiratory Care Practitioner (RCP) Arizona Respiratory License. - Required</li><li>
Respiratory\RRT - Registered Respiratory Therapist Current RRT credential Upon Hire - Required</li></ul>
Facility: Shea Medical Center Department: CV Respiratory Therapy Work Hours: Swing Shift 10:30am - 8:30pm Shift: Day Position Type: Full-Time</div>

Cardiopulmonary Supervisor - Days - Shea

Paratek Pharmaceuticals

<div>Position Title: Pharmacy Experience Associate

Department: Commercial - Market Access
Reports To (title): Associate Director Field Reimbursement and Patient Services

Location: Remote - Texas
<ul><li>Exempt Non-Exempt
</li></ul>We are looking for resourceful, collaborative, passionate and purposeful professionals who want to be part of a fast-moving, entrepreneurial environment, where transformational patient solutions are developed!

Summary of Position:
The Pharmacy Experience Associate (PEx) interacts with both internal and external individuals to compliantly support patient access and affordability challenges. This individual has a strong understanding of the variety of patient services that are available and will work efficiently with Healthcare Professionals (HCPs) and pharmacies to support questions related to prescription fulfillment. The incumbent will assess training and education needs of Prescribers, medical office staff, and Pharmacists to support the accurate submission and fulfillment of future prescriptions for the appropriate patient. This individual understands patient access and payer related challenges as well as the complexity of the pharmacy and prescription process. The Pharmacy Experience Associate escalates more complicated cases to the Field Reimbursement and Patient Services Team. They work with a sense of urgency while focused on clear and succinct communication with all parties involved.

This role will be part of the Paratek Market Access team and will report to the Executive Director, Trade Relations, and Patient Services.

Position Responsibilities:
<ul><li>Utilizing data insights, identify prescriptions that are delayed or stalled and take appropriate action.</li>
<li>Establish, develop, and maintain working relationships with regional network specialty pharmacies, their leadership, and staff.</li>
<li>Inform pharmacists and their staff on patient access and affordability programs that could be beneficial to patients.</li>
<li>Work with HCPs to support complete, accurate and timely prescription submissions to Network specialty pharmacies or health plans, to minimize delay in therapy.</li>
<li>Serve as a Network Specialty Pharmacy partner within assigned geography and communicate with stakeholders in a timely manner.</li>
</ul><ul><li>Maintain a strong working relationship with sales and sales leadership.</li>
<li>Assist the Field Reimbursement and Patient Services Team in identifying opportunities for continuous process improvements through root cause analysis and identifying ongoing training needs.</li>
<li>Conduct needs assessment and provides appropriate education for HCPs (i.e., CoverMyMeds, Prior Authorization (PA) process, pharmacy process).</li>
<li>Coordinate cases with patient support service program representatives (HUB) to ensure patient and physician needs are being addressed in a timely manner.</li>
<li>Educate physician office staff on the use of patient assistance programs and call center support services, including web-based provider programs.</li>
<li>Attend POAs and Regional conference calls, providing education, training, and feedback on the positioning of our network pharmacies and the current market access environment, to ensure a clear path for HCP and the patient.</li>
<li>Provide timely information on patient access to the National Account Directors so they are informed and up to date on pharmacy claims and PA process for PBMs and payers.</li>
<li>Collaborate with the Field Reimbursement and Patient Services Team on patient cases that need additional support and training activities with network pharmacies.</li>
<li>Maintain the highest level of ethical obligations and ensure that all activities are complied with applicable laws and regulations.</li>
<li>When called on for business travel manage personal travel schedule and travel arrangements.</li>
<li>Prepare and submit appropriate expense reports in a timely fashion.</li>
</ul>
Candidate Requirements:
<ul>
<li>Bachelor&rsquo;s degree preferred or Licensed / Certified Pharmacy Technician with at least 5+ years of experience; including work with a Pharmacy Benefit Manager, Health Plan, or healthcare provider&rsquo;s office, managing the prescription fulfillment process.</li>
<li>Demonstrated working knowledge of pharmacy benefit design (Commercial, Medicare Part D, Medicaid, and prior authorization processes)</li>
</ul><ul><li>Experience working with pharmacies and/or office-based physician practices preferred.</li>
<li>Understand and comply with HIPAA rules and regulations related to patient privacy.</li>
<li>Demonstrated ability to thrive in a dynamic, fast-paced environment with date sensitive deadlines. Identifying issues quickly and provide solutions.</li>
<li>Strong interpersonal skills and the ability to develop strong working relationships and work collaboratively across cross-functional teams.</li>
<li>Ability to deliver presentations with small and large groups.</li>
<li>Strong written and oral communication skills; and excellent planning and organizational skills.</li>
<li>Demonstrates strong attention to detail.</li>
<li>Ability to work with data and quickly analyze trends and take appropriate action.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Additional Information:
<ul>
<li>Technology needs: Microsoft Office</li>
<li>Travel requirements (%): The average travel for this position is &lt;10% with some variation based upon the time of year and demands of the business imperatives. The travel requirements will vary based on the geography and account responsibilities for this position.</li></ul></div>

Pharmacy Experience Associate (Texas)

<div>
 
 Position Title: Pharmacy Experience Associate
 
 
 
 
 Department: Commercial - Market Access
 
 
 
 
 Reports To (title): Associate Director Field Reimbursement and Patient Services
 
 
 
 
 Location: Remote - Carolinas (Charlotte preferred)
 
 
 
 ☒ Exempt ☐ Non-Exempt
 
 
 We are looking for resourceful, collaborative, passionate and purposeful professionals who want to be part of a fast-moving, entrepreneurial environment, where transformational patient solutions are developed!
 
 
 
 Summary of Position:
 
 
 
 The Pharmacy Experience Associate (PEx) interacts with both internal and external individuals to compliantly support patient access and affordability challenges. This individual has a strong understanding of the variety of patient services that are available and will work efficiently with Healthcare Professionals (HCPs) and pharmacies to support questions related to prescription fulfillment. The incumbent will assess training and education needs of Prescribers, medical office staff, and Pharmacists to support the accurate submission and fulfillment of future prescriptions for the appropriate patient. This individual understands patient access and payer related challenges as well as the complexity of the pharmacy and prescription process. The Pharmacy Experience Associate escalates more complicated cases to the Field Reimbursement and Patient Services Team. They work with a sense of urgency while focused on clear and succinct communication with all parties involved.
 
 
 This role will be part of the Paratek Market Access team and will report to the Executive Director, Trade Relations, and Patient Services.
 
 
 
 Position Responsibilities:
 
 
 
 <ul>
 <li>
 Utilizing data insights, identify prescriptions that are delayed or stalled and take appropriate action.
 </li>
 <li>
 Establish, develop, and maintain working relationships with regional network specialty pharmacies, their leadership, and staff.
 </li>
 <li>
 Inform pharmacists and their staff on patient access and affordability programs that could be beneficial to patients.
 </li>
 <li>
 Work with HCPs to support complete, accurate and timely prescription submissions to Network specialty pharmacies or health plans, to minimize delay in therapy.
 </li>
 <li>
 Serve as a Network Specialty Pharmacy partner within assigned geography and communicate with stakeholders in a timely manner.
 </li>
 <li>
 Maintain a strong working relationship with sales and sales leadership.
 </li>
 <li>
 Assist the Field Reimbursement and Patient Services Team in identifying opportunities for continuous process improvements through root cause analysis and identifying ongoing training needs.
 </li>
 <li>
 Conduct needs assessment and provides appropriate education for HCPs (i.e., CoverMyMeds, Prior Authorization (PA) process, pharmacy process).
 </li>
 <li>
 Coordinate cases with patient support service program representatives (HUB) to ensure patient and physician needs are being addressed in a timely manner.
 </li>
 <li>
 Educate physician office staff on the use of patient assistance programs and call center support services, including web-based provider programs.
 </li>
 <li>
 Attend POAs and Regional conference calls, providing education, training, and feedback on the positioning of our network pharmacies and the current market access environment, to ensure a clear path for HCP and the patient.
 </li>
 <li>
 Provide timely information on patient access to the National Account Directors so they are informed and up to date on pharmacy claims and PA process for PBMs and payers.
 </li>
 <li>
 Collaborate with the Field Reimbursement and Patient Services Team on patient cases that need additional support and training activities with network pharmacies.
 </li>
 <li>
 Maintain the highest level of ethical obligations and ensure that all activities are complied with applicable laws and regulations.
 </li>
 <li>
 When called on for business travel manage personal travel schedule and travel arrangements.
 </li>
 <li>
 Prepare and submit appropriate expense reports in a timely fashion.
 
 
 </li>
 </ul>
 
 Candidate Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred or Licensed / Certified Pharmacy Technician with at least 5+ years of experience; including work with a Pharmacy Benefit Manager, Health Plan, or healthcare provider's office, managing the prescription fulfillment process.
 </li>
 <li>
 Demonstrated working knowledge of pharmacy benefit design (Commercial, Medicare Part D, Medicaid, and prior authorization processes)
 </li>
 <li>
 Experience working with pharmacies and/or office-based physician practices preferred.
 </li>
 <li>
 Understand and comply with HIPAA rules and regulations related to patient privacy.
 </li>
 <li>
 Demonstrated ability to thrive in a dynamic, fast-paced environment with date sensitive deadlines. Identifying issues quickly and provide solutions.
 </li>
 <li>
 Strong interpersonal skills and the ability to develop strong working relationships and work collaboratively across cross-functional teams.
 </li>
 <li>
 Ability to deliver presentations with small and large groups.
 </li>
 <li>
 Strong written and oral communication skills; and excellent planning and organizational skills.
 </li>
 <li>
 Demonstrates strong attention to detail.
 </li>
 <li>
 Ability to work with data and quickly analyze trends and take appropriate action.
 </li>
 <li>
 Ability to work independently and within a team.
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <li>
 Technology needs: Microsoft Office
 </li>
 Travel requirements (%): The average travel for this position is &lt;10% with some variation based upon the time of year and demands of the business imperatives. The travel requirements will vary based on the geography and account responsibilities for this position.
</div>

Pharmacy Experience Associate (Carolinas)

<div>Position Title: Pharmacy Experience Associate

Department: Commercial - Market Access
Reports To (title): Associate Director Field Reimbursement and Patient Services

Location: Remote - Carolinas (Charlotte preferred)
<ul><li>Exempt Non-Exempt
</li></ul>We are looking for resourceful, collaborative, passionate and purposeful professionals who want to be part of a fast-moving, entrepreneurial environment, where transformational patient solutions are developed!

Summary of Position:
The Pharmacy Experience Associate (PEx) interacts with both internal and external individuals to compliantly support patient access and affordability challenges. This individual has a strong understanding of the variety of patient services that are available and will work efficiently with Healthcare Professionals (HCPs) and pharmacies to support questions related to prescription fulfillment. The incumbent will assess training and education needs of Prescribers, medical office staff, and Pharmacists to support the accurate submission and fulfillment of future prescriptions for the appropriate patient. This individual understands patient access and payer related challenges as well as the complexity of the pharmacy and prescription process. The Pharmacy Experience Associate escalates more complicated cases to the Field Reimbursement and Patient Services Team. They work with a sense of urgency while focused on clear and succinct communication with all parties involved.

This role will be part of the Paratek Market Access team and will report to the Executive Director, Trade Relations, and Patient Services.

Position Responsibilities:
<ul><li>Utilizing data insights, identify prescriptions that are delayed or stalled and take appropriate action.</li>
<li>Establish, develop, and maintain working relationships with regional network specialty pharmacies, their leadership, and staff.</li>
<li>Inform pharmacists and their staff on patient access and affordability programs that could be beneficial to patients.</li>
<li>Work with HCPs to support complete, accurate and timely prescription submissions to Network specialty pharmacies or health plans, to minimize delay in therapy.</li>
<li>Serve as a Network Specialty Pharmacy partner within assigned geography and communicate with stakeholders in a timely manner.</li>
</ul><ul><li>Maintain a strong working relationship with sales and sales leadership.</li>
<li>Assist the Field Reimbursement and Patient Services Team in identifying opportunities for continuous process improvements through root cause analysis and identifying ongoing training needs.</li>
<li>Conduct needs assessment and provides appropriate education for HCPs (i.e., CoverMyMeds, Prior Authorization (PA) process, pharmacy process).</li>
<li>Coordinate cases with patient support service program representatives (HUB) to ensure patient and physician needs are being addressed in a timely manner.</li>
<li>Educate physician office staff on the use of patient assistance programs and call center support services, including web-based provider programs.</li>
<li>Attend POAs and Regional conference calls, providing education, training, and feedback on the positioning of our network pharmacies and the current market access environment, to ensure a clear path for HCP and the patient.</li>
<li>Provide timely information on patient access to the National Account Directors so they are informed and up to date on pharmacy claims and PA process for PBMs and payers.</li>
<li>Collaborate with the Field Reimbursement and Patient Services Team on patient cases that need additional support and training activities with network pharmacies.</li>
<li>Maintain the highest level of ethical obligations and ensure that all activities are complied with applicable laws and regulations.</li>
<li>When called on for business travel manage personal travel schedule and travel arrangements.</li>
<li>Prepare and submit appropriate expense reports in a timely fashion.</li>
</ul>
Candidate Requirements:
<ul>
<li>Bachelor&rsquo;s degree preferred or Licensed / Certified Pharmacy Technician with at least 5+ years of experience; including work with a Pharmacy Benefit Manager, Health Plan, or healthcare provider&rsquo;s office, managing the prescription fulfillment process.</li>
<li>Demonstrated working knowledge of pharmacy benefit design (Commercial, Medicare Part D, Medicaid, and prior authorization processes)</li>
</ul><ul><li>Experience working with pharmacies and/or office-based physician practices preferred.</li>
<li>Understand and comply with HIPAA rules and regulations related to patient privacy.</li>
<li>Demonstrated ability to thrive in a dynamic, fast-paced environment with date sensitive deadlines. Identifying issues quickly and provide solutions.</li>
<li>Strong interpersonal skills and the ability to develop strong working relationships and work collaboratively across cross-functional teams.</li>
<li>Ability to deliver presentations with small and large groups.</li>
<li>Strong written and oral communication skills; and excellent planning and organizational skills.</li>
<li>Demonstrates strong attention to detail.</li>
<li>Ability to work with data and quickly analyze trends and take appropriate action.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Additional Information:
<ul>
<li>Technology needs: Microsoft Office</li>
<li>Travel requirements (%): The average travel for this position is &lt;10% with some variation based upon the time of year and demands of the business imperatives. The travel requirements will vary based on the geography and account responsibilities for this position.</li></ul></div>

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