patient access

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader"><b>Organization Overview</b></h1><p>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.</p><h1 class="jobSectionHeader"><b>
Position Summary</b></h1><p>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.</p><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader"><b>
Qualifications</b></h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

Lakeland Regional Health

<p></p><div><div><div><div><div>Position Details<br>
</div></div><br>
<p></p><div><div><br>
<p>Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Provisional Level 1 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.<br>
</p><p></p><p><b>Active - Benefit Eligible and Accrues Time Off
</b></p><p></p><b>Work Hours per Biweekly Pay Period: </b>40.00
<br>
<b>Shift </b>: Monday - Friday
<br>
<b>Location </b>: 210 South Florida Avenue Lakeland, FL
<br>
<b>Pay Rate </b>: $17.12 -$19.69
</div></div><br>
<div><div>Position Summary<br>
</div></div><br>
<div><div><br>
<p>This position is responsible for verifying and interpreting insurance benefits or scheduling patients for procedures, Ambulatory/Hospital Based Clinic appointments. Secures referrals and authorizations as appropriate for all scheduled and unscheduled patients, utilizes appropriate reports as required to determine authorization requirements for procedure/test being performed and validating accompanying diagnosis, admission location, pre-admit/admit Physician order, and correct account booking. Calculates, quotes,
<br>
and secures the collections for the patient&rsquo;s uninsured amount, forwards information and collaborates with the Hospital Eligibility Vendor and/or the Financial Counseling team to help unfunded patients. Adhering to LRH's Behavioral Standards, pre-registers patients and gathers required information by phone or direct interview, communicates to the patient or designated healthcare
<br>
surrogate clinical pre-procedure instructions with appointment time and which location to report.<br>
<br>
</p></div></div><br>
<p></p><div><div>Position Responsibilities<br>
</div></div><br>
<p></p><div><div><br>
<p><b>People At The Heart Of All We Do
</b></p><ul><li>Fosters an inclusive and engaged environment through teamwork and collaboration.
</li><li>Ensures patients and families have the best possible experiences across the continuum of care.
</li><li>Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
</li><li><b>Safety And Performance Improvement
</b><ul><li>Behaves in a mindful manner focused on self, patient, visitor, and team safety.
</li><li>Demonstrates accountability and commitment to quality work.
</li><li>Participates actively in process improvement and adoption of standard work.
</li><li><b>Stewardship
</b></li><li>Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
</li><li>Knows and adheres to organizational and department policies and procedures.
</li><li><b>Standard Work Duties: Patient Access Insurance Specialist
</b></li><li>Responsible for performing all automated functions for registration, insurance verification, pre-certification, authorization/referral, scheduling and other patient access processes as needed prior to the patient presenting for services and continuing to follow the patients through their visit until discharge.
</li><li>Works daily assignment to completion as follows: Pre-processing: All schedules reviewed and accounts worked to completion for authorization and pre-registration (including but not limited to confirming demographics, quoting patient&rsquo;s patient responsibility and collecting the patient&rsquo;s estimated patient responsibility) for the three days prior to admission/registration scheduled arrival. Follows hospital Pre-Scheduling policy for pre-scheduled patient procedures. Follow-up: Complete all work ques and daily reports. Scheduling/Referrals Coordinator: Processes all incoming physician orders for scheduling purposes. Front desk: Verify demographics, capture any insurance changes, obtain signatures on any regulatory forms, and collect any patient estimated responsibility. Operator/Plan of Care: Answer the telephone with a smile and provide excellent customer service, direct all incoming calls timely, and obtain the physician signature timely for the plan of care workflow.
</li><li>Uses expert knowledge of insurance rules and regulations to verify, interpret and communicate insurance eligibility and benefits to patients, physician's office staff, hospital staff and others. Ensure that the appropriate insurance payer order is established in the patient record. Be proficient in all online verification tools (ie: eCare, Availity, payer websites) and correct any errors before the end of their shift.
</li><li>Calculates patient uninsured amount using all available tools and communicates insurance benefits and patient financial responsibility to the patient or guarantor as appropriate while also verifying registration information including but not limited to updating demographics and obtaining appropriate signatures. Notify and collect estimated patient responsibility from the patient/guarantor. Collaborate with the Hospital Eligibility vendor and/or the Financial Counseling team as appropriate for assistance with uninsured/under-insured patients.
</li><li>Obtains/confirms pre-certification, referral and/or authorization, including the necessary information for pre-certification/notification as required for scheduled procedures/appointments, ER admissions, and direct admissions by utilizing electronic and other methods, contacting the insurance company, or physician's office to secure approval for payment for the organization. Collaborates with physicians and/or their office staff to secure pre-authorization/referral for pre-scheduled/scheduled services. Also, collaborates with the UR and Case Management departments as needed to ensure clinical documentation is submitted when required.
</li><li>Actively participates in personal and team development, accomplish department goals, objectives and dashboards, maintaining a positive attitude while minimizing negative behaviors and practicing my always behaviors.
</li><li>Actively clear daily any multi-patient caring lists; worklist; work-que and plan of care requests before the end of scheduled shift
</li>Accept delegated responsibilities on assigned shift including coverage of other locations if needed.<br>
<li>
</li></ul><br>
</li></ul></div></div><br>
<p></p><div><div>Competencies &amp; Skills<br>
</div></div><br>
<div><div><br>
<p>Essential:<br>
<br>
</p><ul><li>Demonstrated knowledge of pre-registration, registration and authorization processes and requirements.
</li><li>Demonstrated analytical and proficiency in math skills using math competency during departmental interview process.
</li><li>Demonstrated knowledge of CMS rules and regulations, managed care, commercial, third party liability, worker's compensation and other insurance payers not listed here.
</li><li>Computer-based applications and strong PC/keyboard skills with focus on Word, Excel or other Microsoft applications. Ability to type 45 WPM and data entry skills.
</li><li>Demonstrated effective problem solving, multi-tasking, decision-making, interpersonal, and team work skills. Demonstration of professional and effective verbal and written communication. Demonstration of positive customer service skills with an overall positive, resourceful attitude, and proper telephone etiquette.
</li></ul>Nonessential:
<ul><li>Demonstrated working knowledge of all of the above in a hospital or physician office setting with emphasis on hospital and healthcare policies.
</li><li>Demonstrated knowledge of the hospital Revenue Cycle.
</li><li>Demonstrated proficiency with Cerner/Epic/Mosiac or other registration system applications (scheduling, orders, powerchart, etc).
</li>Demonstrated working knowledge of CPT and ICD10 coding.<br>
<li>
</li></ul><br>
</div></div><br>
<p></p><div><div>Qualifications &amp; Experience<br>
</div></div><br>
<div><div><br>
<p>Essential:
</p><ul><li>High School or Equivalent
</li></ul>Nonessential:
Associate Degree<br>
<ul><li>
</li></ul><p></p><p>Nonessential:
</p>Business or Healthcare Finance<br>
<ul><li>
</li></ul><p></p><br>
<p>Other information:<br>
<br>
</p><p>- External candidates - Three or more years of experience in a hospital or physician office setting, with emphasis in scheduling patients for services.
</p><p>- Internal Candidates - One to two years of experience in a Patient Access, Client Services Rep or Patient Financial Services position.
</p><p>- Ability to work with diverse groups including physicians, physician office staff, clinicians, patients, family members and other community members.
</p><p>Experience Preferred:
</p><p>- External candidates - Five or more years of experience in a hospital or a physician office setting, with an emphasis in scheduling patients for services, verifying insurance eligibility and benefit interpretation, obtaining authorization/referral and/or precertification for service, and calculation and collection of patient uninsured amount.
</p><p>- Internal candidates &ndash; Two or more years of experience in a Patient Access, Client Services Rep or Patient Financial Services position.<br>
</p><br>
<br>
<p>Certifications Preferred:<br>
</p><br>
<ul><li>Certification of medical terminology. CHAA</li></ul></div></div></div></div></div><p></p>

Patient Access Insurance Spec - Insurance Patient Access

Guidehouse

<div><p>Job Family:</p>
Patient Access General<p><br>
Travel Required:</p>
Up to 10%<p><br>
Clearance Required:</p>
None<p>
What You Will Do:</p><p>
Under the supervision of the Director of Patient Access, the PA Trainer is responsible for the preparation, training, and evaluation for users in all areas of Patient Access. This position will also be responsible for performing and maintaining the quality assurance process for the department.</p><ul><li><p>
Maintains responsibility for training and continuing education of Patient Access staff on operational policies and procedures, third party requirements and regulatory compliance changes.</p></li><li><p>
Identifies and assesses training needs within the Patient Access Department. Performs periodic quality and accuracy reviews of staff performance to identify individual retraining needs as well as departmental training opportunities.</p></li><li><p>
Develops and maintains all training materials including the construction of binders, course books and any relevant job aids that facilitate the training process.</p></li><li><p>
Responsible performing quality assurance audits for the purpose of monitoring the accuracy of patient registration system transactions.</p></li><li><p>
Reviews QA statistical data with Patient Access leadership; helps identify problems and trends; and recommends solutions.</p></li><li><p>
Participates in training-related projects and process improvement initiatives. Attends and participates in multi-disciplinary project teams across the organization.</p></li><li><p>
Maintains excellent competencies in the registration policies and procedures per departmental guidelines.</p></li><li><p>
Ability to work different shifts as needed. Primary working hours will be M-F Days. However, hours may change as necessary to train staff.</p></li><li><p>
Acts as a liaison between Guidehouse and client HR within the scope of new joiner orientation and onboarding.</p></li><li><p>
Lead classroom setting training when applicable.</p></li><li><p>
Provide training to address audit findings and identified opportunities for improvement (OFI).</p></li><li><p>
Other duties as assigned by leadership.</p></li></ul><p>
What You Will Need:</p><ul><li><p>
High School graduate or equivalent</p></li><li><p>
3-5 years relevant experience in healthcare, customer service, and/ or training</p></li></ul><p>
What Would Be Nice To Have:</p><ul><li><p>
1 year of work instruction drafting and education module development experience</p></li><li><p>
Training and error root-cause analysis experience.</p></li><li><p>
Microsoft Suite</p></li><li><p>
Epic</p></li></ul><p>
#LI-DNI</p>
The annual salary range for this position is $49,000.00-$81,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

Patient Access Trainer

<div><p>Job Family:</p>
Admitting Representative<p><br>
Travel Required:</p>
None<p><br>
Clearance Required:</p>
None<p>
What You Will Do:</p><p>
The Patient Access Lead, in partnership with the Patient Access Supervisor, Manager and Director are responsible for the proactive oversight, of client relationships and strategic initiatives, to ensure quality measures in front-end patient intake operations are consistently met.
</p><p>This role provides guidance to frontline staff, ensures operational practices are in compliance with State and Federal healthcare regulations (including but not limited to HIPAA, EMTALA and NSA) and serves as one of the communication links between Patient Access and our client&rsquo;s administrative and clinical partners.
</p><p>The Lead is a Subject Matter Expert (SME), dedicated to maintaining high &ndash; quality data integrity and engages the Patient Access Trainer on developing and putting to practice standardized operating procedures that keep the team informed of evolving workflow updates and or operational compliance requirements.</p><p>
Core Responsibilities:</p><p>
Operational Leadership &amp; Communication</p><ul><li>
Team Guidance: Leads a team of Patient Access Representatives, providing daily guidance to ensure tasks like registration, insurance verification, and financial counseling are completed accurately.</li><li>
Strategic Alignment: Establishes and monitors key performance indicators (KPIs) such as wait times, point-of-service collections, and clean claim rates.</li><li>
Stakeholder Liaison: On occasion, communicates with hospital leadership, clinical departments (ER, Surgery, Imaging, Case Management, Patient Safety and Compliance), and external payers to resolve complex patient account issues or process bottlenecks.</li></ul><p>
Compliance, Innovation &amp; Quality</p><ul><li>
Regulatory Oversight: Monitors departmental compliance with State and Federal laws impacting patient intake operations, ensuring all staff adhere to patient privacy practices and billing guidelines.</li><li>
Process Improvement: Acts as an SME to identify &ldquo;pain points&rdquo; in the claim journey; proposes and implements enhancements to the registration workflow to improve the overall patient experience.</li><li>
Complex Problem Solving: Resolves moderately complex issues involving mismatched patient identities, coordination of benefits (COB), or operational opportunities for improvement that impact procedure/service authorization matters.</li></ul><p>
Talent Management and Training</p><ul><li>
Staff Development: Responsible for ensuring staff training compliance requirements are met, delegating, and reviewing the work of junior staff to ensure a high level of data quality and professional patient interaction.</li><li>
Resource Creation: Is aware of where to obtain Educational Learning Resources (ELRs) and &ldquo;tip sheets&rdquo; for various workflows completed in the hospital&rsquo;s software (EHR/EMR) systems.</li><li>
Project Oversight: May manage specific departmental projects, such as the implementation of new check-in technology (Epic My Chart), a new financial clearance workflow, within defined budget parameters and or the expansion of registration services to auxiliary departments/service lines.</li></ul><p>
Core Responsibilities in Detail</p><ul><li>
Provide Lead cross-departmental support in ED, Mother Child Health, Same Day Surgery, Pre-Registration, Outpatient Registration (Main Admitting), PBX Communications.</li><li>
At the discretion of upper management, lead meetings with client clinical and or administrative leadership.</li><li>
Assist client&rsquo;s effort of neutralizing multi-million dollar impact by 1. Minimizing Do Not Bill days 2. Accelerate claim adjudication by addressing Claim Edit and DNB Workqueues trends.</li><li>
Analyze opportunity for improvement patterns and trends, categorize root-causes per technology, workflow and or isolated vs. systemic causes.</li><li>
Partner with leadership on establishing Quality Assurance measures that address and minimize the impact of trended opportunities rooted in workflow.</li><li>
Escalate to client&rsquo;s IT leadership opportunities categorized and rooted in technology.</li><li>
Provide staff guidance to assure quality in registration, admissions, insurance verification and PBX Communication operations which include but are not limited to:</li><li>
Client Software application - TempTrak monitoring of temperature, pressure, and humidity across hospital equipment and environments, ensuring regulatory compliance and maintaining accurate records.</li><li>
Monitoring of software applications and tools which identify fire locations within the client&rsquo;s facility.</li><li>
Adherence to client&rsquo;s crisis and emergency management plan activation requirements associated with PBX.</li><li>
Monitor and partner with upper management on productivity, quality, and service standard findings.</li><li>
Generate reports and or Electronic Health Record Dashboards which demonstrate performance metrics.</li><li>
Partner with upper management on workflow design, development, orientation and implementation.</li><li>
Support upper management in the maintenance of and staff&rsquo;s adherence to standardized operating procedures.</li><li>
Address patient escalations real-time and or engage upper management when appropriate.</li><li>
Provide front-line operational support when coverage gaps are present and or during patient high census.</li><li>
Analyze daily operations and patient census across the various services lines and present upper management with staff reassignment recommendations when optimization opportunities are present.</li><li>
Ensure staff adherence to State and Federal meal and rest break requirements.</li><li>
Partner with upper management in the development of workflow standards to address operational opportunities for improvement.</li><li>
In partnership with the Patient Access Trainer, assist in ensuring GH New Joiners are assigned a department preceptor and help facilitate GH New Joiner interdepartmental training.</li></ul><p>
In partnership with upper management, lead hospital emergency and crisis response and mitigation plans.</p><ul><li>
Ensure staff conduct aligns with GH Code of Conduct expectations and exemplifies behaviors of excellence that facilitate a positive work environment.</li><li>
Adhere to and help ensure staff adherence to both GH and client learning and development assignments and initiatives.</li><li>
Lead audit/root-cause investigative findings meeting with client/hospital clinical leadership and or client administrative leadership.</li><li>
Provide coaching of Patient Access best practices to client&rsquo;s decentralized patient access/patient intake leaders and or areas that do not fall within Guidehouse Leadership reporting structure.</li><li>
Provide mentorship and non-disciplinary coaching to front-line staff.</li><li>
Support Supervisory functions if and when the Supervisor is unavailable (excluding disciplinary discussions with front-line staff).</li><li>
Work under minimal supervision, effectively manage time and competing priorities.</li><li>
Apply knowledge of Microsoft Word, Excel and or Power Point to present data and or construct summary of audit, root-cause and or investigative findings.</li><li>
Consistently demonstrate excellent customer service and service recovery when escalations present themselves.</li><li>
Effectively apply knowledge of medical terminology and revenue cycle terminology.</li><li>
Offer flexibility to support operational needs, including occasional coverage for areas that run 24/7.</li><li>
Co-lead planning and implementation of client software application activations (e.g. implementing an EHR or payment processing system).</li><li>
Performs all other duties as assigned.</li></ul><p><br>
What You Will Need:</p><ul><li><p>
Education High School Diploma required; University degree or vocational certification in Healthcare Administration preferred.</p></li><li><p>
4-8 years of experience in Customer Service, Patient Access, Medical Billing and or Healthcare Revenue Cycle.</p></li></ul><p><br>
What Would Be Nice To Have:
</p><ul><li><p>Technical Skills Advanced proficiency in Electronic Health Records (Epic, Cerner, etc.) and data analysis.</p></li><li><p>
Expertise Robust knowledge of medical terminology, insurance verification, and federal healthcare mandates.</p></li><li><p>
Soft Skills Ability to assess priorities in a high-volume, high-stress environment and provide empathetic leadership.</p></li></ul><p>
#LI-DNI</p>
The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

Patient Access Lead

MultiCare Health System

<div><p><b>You Belong Here.</b></p><p></p><p>
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.</p><p><b>
FTE</b>: 0.0<b>, Shift: </b>Variable<b>, Schedule: </b>Variable</p><p></p><p><b>
Position Summary</b></p>
The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position will allow you to apply your professional service-orientation, good judgment and independent thinking in your daily work functions.<p></p><p><b>
Responsibilities</b></p><p></p><ul><li>
You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements</li><li>
You will obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms</li><li>
You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process</li><li>
You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas</li><li>
You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic insurance and/or third-party liability information</li><li>
You will perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing &amp; Insurance</li></ul><p></p><p>
OR</p><ul><li>
One (1) year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service or billing duties required; healthcare setting preferred</li></ul><p></p><p><b><br>
About Valley Hospital
</b></p><p>MultiCare Valley Hospital is a 123-bed, fully accredited acute-care hospital in Spokane Valley, featuring a Level III Trauma Center, comprehensive surgical, inpatient, outpatient and diagnostic services, and advanced cardiac care. Clinicians join a collaborative, patient-focused team in a community where professional growth and work-life balance are highly valued.
</p><p></p><p><b>About the Spokane Valley Community
</b></p><p>Spokane Valley, Spokane&rsquo;s largest suburb, offers a relaxed, family-friendly lifestyle with quick access to the region&rsquo;s natural beauty and city amenities. With riverfront trails, lakes, golf courses, ski resorts, wineries and nearby national parks, outdoor enthusiasts will find plenty to explore. The community combines small-town charm with easy access to Spokane&rsquo;s urban conveniences, making it an ideal place to live, work and play.
</p><p></p><p><b>Why MultiCare?
</b></p><ul><li><p><b>Rooted in the local community</b> &ndash; Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
</p></li><li><p><b>Growth and education</b> &ndash; Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
</p></li><li><p><b>Well-being and support </b>&ndash; Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
</p></li><li><p><b>Living our values</b> &ndash; Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
</p></li><li><p><b>Belonging for all </b>&ndash; Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
</p></li><li><p><b>Pacific Northwest lifestyle </b>&ndash; Work and live where natural beauty, adventure and strong community connections are part of everyday life
</p></li></ul><p></p><p><b>Pay and Benefit Expectations</b></p>
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.07 - $31.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant&rsquo;s years of experience align.<p></p><p>
Associated benefit information can be viewed here.</p></div>

Patient Access Technician

<div><p><b>You Belong Here.</b></p><p></p><p>
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.</p><p><b>
FTE</b>: 0.0<b>, Shift: </b>Variable<b>, Schedule: </b>Variable</p><p></p><p><b>
Position Summary</b></p>
The Patient Access Technician (PAT) is an exciting opportunity at MultiCare, responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position will allow you to apply your professional service-orientation, good judgment and independent thinking in your daily work functions.<p></p><p><b>
Responsibilities</b></p><p></p><ul><li>
You will assure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements</li><li>
You will obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms</li><li>
You will pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process</li><li>
You will obtain direct admit information and enter a reservation in the computer system in order to notify other areas</li><li>
You will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic insurance and/or third-party liability information</li><li>
You will perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
Graduate of a health vocational program such as Patient Access, Medical Assistance Medical Billing &amp; Insurance</li></ul><p></p><p>
OR</p><ul><li>
One (1) year of experience performing any combination of admitting, Health Unit Coordinator, patient registration, customer service or billing duties required; healthcare setting preferred</li></ul><p></p><p><b><br>
About Deaconess Hospital
</b></p><p>Founded in 1896, MultiCare Deaconess Hospital is a 388-bed acute-care hospital serving the greater Spokane region. Deaconess is home to a Level III Trauma Center, Certified Chest Pain Center, Primary Stroke Center, Maternal Fetal Medicine program and a Level III Neonatal Intensive Care Unit. It is the only hospital in the area with national accreditation in bariatric surgery. Deaconess provides high-quality inpatient, outpatient, surgical, diagnostic and emergency services.
</p><p></p><p><b>About the Spokane Community
</b></p><p>Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.
</p><p></p><p><b>Why MultiCare?
</b></p><ul><li><p><b>Rooted in the local community</b> &ndash; Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years
</p></li><li><p><b>Growth and education</b> &ndash; Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future
</p></li><li><p><b>Well-being and support</b> &ndash; Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life
</p></li><li><p><b>Living our values</b> &ndash; Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
</p></li><li><p><b>Belonging for al</b>l &ndash; Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued
</p></li><li><p><b>Pacific Northwest lifestyle</b> &ndash; Work and live where natural beauty, adventure and strong community connections are part of everyday life</p></li></ul><p></p><p><b>
Pay and Benefit Expectations</b></p>
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.07 - $31.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant&rsquo;s years of experience align.<p></p><p>
Associated benefit information can be viewed here.</p></div>

Children's Hospital of the King's Daughters

<div><div><div><div><ul><li><div><div><b>GENERAL SUMMARY</b></div>
<ul><li><div><div>Under direction of departmental leadership, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems.</div>
</div></li></ul></div></li><li><div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></div>
<ul><li><div>Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
</div></li><li><div>Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions.
</div></li><li><div>Works collaboratively with various departments on patient access related information.
</div></li><li><div>Conducts pre-registration and insurance verification for CHKDHS services.
</div></li><li><div>Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.
</div></li><li><div>Performs other duties as assigned.</div>
</li></ul></div></li><li><div><div><b>LICENSES AND/OR CERTIFICATIONS</b></div>
<ul><li><div>None required.</div>
</li></ul></div></li><li><div><div><b>MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS</b></div>
<ul><li><div>High school diploma or equivalent required.
</div></li><li><div>2 &ndash; 3 years of related work experience preferred.
</div></li><li><div>Minimum of six months customer service experience required, preferably in a healthcare setting.
</div></li><li><div>Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.
</div></li><li><div>Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
</div></li><li><div>Demonstrates proficiency in computer keyboarding skills required.</div>
</li><li><div>Must be able to travel to varying work locations as needed.
</div></li></ul></div></li><li><div><div><b>WORKING CONDITIONS</b></div>
<ul><li><div><div><div>Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area.</div>
</div></div></li></ul></div></li><li><div><div><b>PHYSICAL REQUIREMENTS</b></div>
<ul><li><div><div>Click here to view physical requirements.</div>
</div></li></ul></div></li></ul></div></div></div><br>
Location: Childrens Hospital of The Kings Daughters &middot; MH Ambulatory Services Admin<br>
Schedule: Full-Time, Days</div>

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