patient access liaison

Syneos Health Commercial Solutions

<div>Description
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Patient Access Liaison (PAL) will support Syneos Health and Johnson &amp; Johnson partnership in promoting CAPLYTA, managing designated accounts across an assigned geography.
The Patient Access Liaison will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include sales, market access, and other collaboration partners. Responsibilities include ensuring understanding of reimbursement process, field reimbursement services, and patient support programs. The Patient Access Liaison will also work on patient-level reimbursement issue resolution.<ul><li>
Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)</li><li>
Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team</li><li>
Act with a sense of urgency to address critical access and affordability issues for patients</li><li>
Analyze reimbursement and access issues and act as the local access and reimbursement resource for other field force personnel and region management</li><li>
Proactively provide approved education to defined accounts within a given territory on matters related to reimbursement, access and coverage to facilitate appropriate patient access</li><li>
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training</li></ul>
Along with demonstrated initiative, resourcefulness and a results-oriented mindset, the ideal candidate has:<ul><li>
BA/BS degree required</li><li>
4+ years of pharmaceutical, biotech, or medical device experience</li><li>
2+ years of experience in reimbursement is required</li><li>
Neurology/CNS disease experience is required</li><li>
Ability to solve access issues related to both specialty pharmacy and medical benefit products</li><li>
Strong written, verbal, and interpersonal skills required</li></ul>
The annual base salary for this position ranges from $155,000 to $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400005588</div>

Patient Access Liaison

Nuvance Health

<div>Description 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
 
 
Our accolades include the following: 
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
Healthgrades - America&rsquo;s 50 Best Hospitals
</li><li>U.S. News &amp; World Report - high performance in heart failure treatment</li></ul> 
 
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you&rsquo;ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we&rsquo;re not just part of the community &ndash; we are its center.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned. 
Other Information:
Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. 
Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly 

With strong hearts and open minds, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Patient Access Liaison 1

Amgen

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA - Newark, NJ

<div>Join Amgen&rsquo;s Mission of Serving Patients
At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Access Liaison &ndash; TEPEZZA - Rare Disease
Live
What you will do
Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in highly visible, strong team environment to provide exceptional customer service on all levels.
The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities<ul><li>
Secure written or electronic patient HIPAA for patients in the assigned geography</li><li>
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections</li><li>
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient&rsquo;s family and team of healthcare providers to empower the patient to become their own advocate</li><li>
Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed</li><li>
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements</li><li>
Provide access and reimbursement education based on the enrolled patient&rsquo;s TEPEZZA benefits to physician offices and sites of care</li><li>
Educate the physician office and/or SOC on TEPEZZA coverage based on the patient&rsquo;s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access</li><li>
Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews</li><li>
Partner with Safety and PV and report AE&rsquo;s and product complaints through medical information.</li><li>
Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors</li><li>
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements</li></ul>
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients.
Basic Qualifications:
Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience
OR 
Master's degree and 4 years of patient services, and/or access and reimbursement, experience 
OR
Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience
Preferred Qualifications:<ul><li>
Scientific background and ability to learn product and disease information.</li><li>
Nursing or other clinical background a plus</li><li>
Access and reimbursement for buy and bill products</li><li>
Orphan or Rare disease experience.</li><li>
Familiarity with HIPAA guidelines and FDA requirements.</li><li>
Familiarity with and Adherence to internal and OIG Compliance guidelines a must</li><li>
Ability to handle difficult patient cases and resolve hurdles.</li><li>
Ability to work in team environment and manage communication with case Liaisons and sales reps.</li><li>
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.</li><li>
Strong analytical skills and ability to report on meaningful activity in the region.</li><li>
Proficient in Microsoft Office.</li><li>
Professional, proactive demeanor.</li><li>
Strong interpersonal skills and strategic mindset.</li><li>
Excellent written and verbal communication skills.</li><li>
Potential for up to 50% travel, including some overnight and weekend commitments.</li></ul>
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates&rsquo; professional and personal growth and well-being.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:<ul><li>
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.</li><li>
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan</li><li>
Stock-based long-term incentives</li><li>
Award-winning time-off plans and bi-annual company-wide shutdowns</li><li>
Flexible work models, including remote work arrangements, where possible</li></ul>
Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.
careers.amgen.com
Application deadline
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Patient Access Liaison - TEPEZZA- Milwaukee, WI

Patient Access Liaison - TEPEZZA- Pittsburgh, PA

Boston Children's Hospital

84859BR Patient Services-Pharmacy Job Posting Description General Summary The Medication Access Manager oversees the pharmacy prior authorization and medication access program, ensuring timely and efficient access to medications for patients. This role manages daily operations of the prior authorization team while developing standardized workflows, performance metrics, and process improvements to optimize medication access. Key Responsibilities: Collaborates with pharmacists, prescribers, clinical teams, and payers to streamline authorization processes, reduce barriers to therapy, and support ambulatory and specialty pharmacy services. Analyzes program performance and implements solutions to improve operational efficiency and patient access. Provides leadership and operational oversight of the pharmacy prior authorization and medication access program, ensuring timely, accurate, and efficient processing of medication prior authorizations. Develops, implements, and continuously improves standardized workflows, policies, and procedures to optimize medication access and operational efficiency. Collects, analyzes, and reports program metrics including prior authorization turnaround times, approval and denial trends, and workflow productivity to evaluate program execution and inform operational improvements. Identifies opportunities to improve medication access processes, reduce payer-related barriers, and support prescription capture for ambulatory and specialty pharmacy services. Supervises, mentors, and develops medication access staff, including hiring, training, performance management, and professional development. Collaborates with pharmacists, prescribers, clinic staff, and revenue cycle teams to streamline medication access and coordinate patient care. Acts as a liaison with payers, pharmacies, and other stakeholders to resolve authorization issues and support patient access to therapy. Supports implementation and optimization of ePA platforms and medication access tools. Develops reports and analyses for pharmacy leadership to support program planning, operational improvements, and strategic initiatives. Maintains knowledge of payer policies, regulatory requirements, and professional best practices related to medication access and prior authorization. Minimum Requirements Education / License MA Pharmacy Technician License National CPhT certification or equivalent High School Diploma or General Education Degree Associate or bachelor&rsquo;s Degree Preferred Experience 5 years of relevant work experience in a hospital or ambulatory setting. Other relevant experiences include but are not limited to healthcare/business administration, health insurance, medical policy review and/or pharmacy. Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $69888.00-$111831.20 Annual Office/Site Location Boston Job Posting Category Clinical Remote Eligibility Part Remote/Hybrid

Medication Access Manager

LifeWorks Wellness Center

<div>
 
 
 
 
 $500 hiring bonus after 6 months of continuous employment.
 
 
 Overview:
 
 
 We are seeking a detail oriented and patient focused Medical Assistant to join our team to serve as the primary point of contact between patients and the clinical team. This role ensures patients receive timely follow up, clear communication, and coordinated care under the guidance of the Clinical Liaison, Clinical Liaison Lead, and physician oversight.
 
 
 
 Who we are:
 
 
 LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida&rsquo;s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Communicate with patients regarding treatment plans, appointment scheduling, and follow-up care.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Obtain authorizations and approvals for prescription refills as directed by licensed providers.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Order services (labs, x-ray, etc.) based on practitioner&rsquo;s instructions.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Manages specialty referrals to ensure results are received back in a timely manner.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Works in close coordination with the Nutritional Consultants to ensure patient questions are answered regarding supplements and diet.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Serve as a liaison between patients and physicians, conveying patient concerns, updates, or changes in condition.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Document physician instructions, patient interactions, and care plan updates accurately in the electronic medical record.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Monitor patient adherence to care protocols and report any deviations to the Clinical Liaison Lead or medical team.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist with patient education and support, ensuring clear understanding of prescribed protocols and procedures.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate with nursing and administrative staff to ensure smooth Clinic operations and high-quality patient experiences.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain compliance with all clinic policies, HIPAA regulations, and scope-of-practice guidelines.
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 Instruct patients and the family about best practices for home care.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support practitioners and the Clinical Liaisons in managing patient emergencies to resolution. Maintaining a level-head throughout any emergency situations and communicating to patients with empathy.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintains safe, secure, and healthy work environment by following protocols and policies. Complying with all legal and health regulations.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Serves and protects the doctor&rsquo;s practice by adhering to professional standards, policies, protocols, and federal, state, and local requirements.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications, Education and/or Experience:
 
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 Certified Medical Assistant (CMA) preferred; candidates who have completed an accredited Medical Assistant program without certification will also be considered
 
 
 
 
 </li>
 <li>
 
 
 
 
 Minimum of 3&ndash;4 years of clinical experience, preferably in a high-volume or care coordination environment
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong written and verbal communication skills, including managing patient inquiries via phone, portal messaging, and email
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience in patient coordination, clinical support, or remote patient communication roles preferred
 
 
 
 
 </li>
 <li>
 
 
 
 
 High attention to detail with the ability to prioritize, problem-solve, and manage multiple workflows
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong organizational skills with a structured approach to daily responsibilities
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of HIPAA, clinical documentation standards, and healthcare workflows
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to collaborate effectively with multidisciplinary teams under clinical leadership
 
 
 
 
 </li>
 <li>
 
 
 
 
 Proficiency in EMR systems and general computer applications
 
 
 
 
 </li>
 <li>
 
 
 
 
 Typing speed of 45+ WPM required
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong customer service mindset with professionalism and empathy
 
 
 
 
 </li>
 <li>
 
 
 
 
 Familiarity with alternative or integrative medicine is a plus
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Language Skills:
 
 
 Must speak English. Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.
 
 
 
 Physical Demands of Position:
 
 
 While performing the duties of this job, the employee must be mobile throughout the clinic and between buildings as needed. The employee will be on the computer and phone for a minimum of 6 hours a day. May meet with patients in person at the clinic. &nbsp;Standing, lifting, walking, and sitting are required. Some clinic buildings are two stories, and most do not have elevator access; therefore, the employee must be able to climb stairs multiple times throughout the workday. There is an emotional demand associated with supporting patients who are ill and managing staff in a clinical environment.
 
 
 
 Hours:
 
 
 This is a full-time hourly position with a minimum of 37.5-hour work week in the office Monday thru Friday.
 
 
 
 Compensation: $25 - $27 / hour
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Employer sponsored Health, dental and vision insurance
 
 
 
 
 </li>
 <li>
 
 
 
 
 Health savings account
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee discount
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid Time Off
 
 
 
 
 </li>
 <li>
 
 
 
 
 Holiday Pay
 
 
 
 
 </li>
 </ul>
</div>

Medical Assistant - Administrative Support

Search 10000+ Patient access liaison jobs near you this May. New roles added regularly across leading industries. Apply today.