patient access manager

GILA REGIONAL MEDICAL CENTER

<div>Description: 
The Patient Access Manager (PAM) is responsible for the coordination and supervision of Patient Access staff at the Gila Regional Medical Center (GRMC). This individual aids in setting goals, priorities, and performance standards for Patient Access functions at GRMC including: Centralized Scheduling, pre-registration/registration for Inpatient/Outpatient, insurance verification, prior authorization, financial clearance, admission, and switchboard operations. The Patient Access Manager must have an understanding of how these areas impact the flow of work through GRMC and the revenue cycle.
Duties include guidance and coverage of employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training.
The goal of this position is to ensure high Quality Service for patient&rsquo;s and accuracy of information affecting both pre and post visit services.
This individual will be involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the Patient Access staff supervised is required. As hospital reimbursement is dependent upon the activities of the patient access functions, timely completion of duties and follow-up is critical.
Requirements:

ESSENTIAL FUNCTIONS: 
 Management<ul><li>
Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.</li><li>
Interview and make hiring decisions to maintain adequate staffing in the department.</li><li>
Review and process time cards in an accurate and timely manner. Maintain accurate employee attendance files.</li><li>
Involve Patient Access Staff in solution finding and decision-making.</li><li>
Encourage and commend Patient Access Staff for excellent performance.
</li><li>Provide timely performance improvement feedback and coaching. Discipline staff when warranted by inappropriate employee behavior or inadequate work performance.</li><li>
Conduct timely training assessments, reclassification exams, and performance reviews. Solicit feedback from other staff and other as appropriate.</li><li>
Respond to employee questions/concerns on an individual basis as needed.</li><li>
Conduct team meetings to apprise associates of changes and to address broader-based program area issues and initiatives.</li><li>
Ensures proper utilization of all Hospital and Patient Access software</li></ul>
Development and implementation of policies and procedures<ul><li>
Develop, recommend and implement policies and procedures for the department, focusing on continuous process improvement and waste elimination.</li><li>
Monitor all Patient Access processes in adherence to policies and established procedures. Propose methods which assure effective execution of program responsibilities.</li><li>
Update policy and procedure manuals as required. Apprise associates of changes.</li></ul>
Operational Duties<ul><li>
Create and implement methodologies to improve and measure the patient experience. Ensure that patient experience and service standards are met.</li><li>
Use reports and dashboards to monitor the daily productivity of the Patient Access department and Patient Access Representatives.
</li><li>Assist each area with meeting operational key performance indicators and industry benchmarks.</li><li>
Produce reports, monitor work queues, and provide recommendations for improvement in patient access to ensure patient information is complete and accurate for billing and clinical purposes.</li><li>
Monitors OR and Radiology Scheduling performance and interaction with Patient&rsquo;s, Departments, and Physician&rsquo;s offices to ensure accuracy, Quality Assurance, adherence to processes/policy/procedure and appropriateness</li><li>
Gather and analyze departmental and program specific productivity and quality of service statistics. Ensure quality audits are regularly performed to promote quality and identify root causes of issues.</li><li>
Work collaboratively with Clinic Managers, Appointment Center, Patient Access, Patient Financial Services, and other GRMC departments on issues relating to patient scheduling, registration, admission, insurance verification, referrals and reimbursement issues. Represent the department in meetings and on committees relating to these issues.</li><li>
Serve as the acknowledged expert and information source for staff. Keep abreast of scheduling, insurance, referral, and billing requirements. Request system enhancements as needed to facilitate accurate scheduling and registration.</li><li>
Serve as an escalation point for patient issues and questions. Assist associates with complex and disgruntled patient situations requiring intervention from a higher authority.</li><li>
Participate in process improvement teams as assigned.</li><li>
Assist with application implementation, upgrades, enhancements, and usability testing.</li><li>
Assure equipment is in working order. Recommend the purchase of new equipment as required.</li><li>
Monitor departmental budget and assists in projecting monthly/annual expenditures.</li><li>
Ensure awareness, understanding, and compliance with all applicable federal, state, and agency laws and regulations.</li><li>
Other duties as assigned.</li></ul>
Training<ul><li>
Oversee the education of Patient Access Staff, including new employee orientation, competency assessments, and ongoing education programs across all areas of responsibility.</li><li>
Keep accurate records of personnel training schedules as well as training checklists.</li><li>
Train and delegate appropriate training responsibilities for new and current associates. Schedule and facilitate cross-training of associates.</li><li>
Observe and modify training schedules as needed to include new methodologies and concepts. Conduct training review sessions.</li><li>
Actively seek and schedule Patient Access staff development opportunities, including those outside the department that would be beneficial for staff members to attend.</li><li>
Monitor trainee progress and trainer effectiveness via regular meetings.</li><li>
Identify focus areas for competency assessments. Provide training opportunities addressing areas highlighted by these assessments.</li><li>
Participate in training/development programs as agreed upon with the Access Services leadership.</li></ul>
EDUCATION &amp; TRAINING REQUIREMENTS:<ul><li>Minimum High School Diploma or GED</li><li>Minimum of 2 years of Leadership in registration, insurance verification, and scheduling experience, health education, patient navigation, and/or health clinic patient assistance field preferred.</li><li>Intermediate experience with MS Word, MS Excel, MS Outlook.</li><li>Knowledge of CPT and ICD-10 Codes.</li><li>Strong understanding of benefits investigating; deductibles, co-insurance, out of pocket expense &amp; benefit exclusions.</li><li>Ability to effectively handle multiple responsibilities simultaneously in a deadline driven environment.</li></ul> 
Note: Job description available upon request.**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer</div>

PATIENT ACCESS MANAGER

Roseland Management

<div>Roseland Management, a leading, growth-focused healthcare organization specializing in interventional pain management and ambulatory surgical services is seeking an experienced Communications Center Manager. 

Our success is driven by a high-performing patient access model that prioritizes speed, responsiveness, and conversion of patient demand into care. Through a centralized Communication Center, we ensure every patient interaction is handled with urgency, professionalism, and a commitment to timely access. 


The Communication Center Manager is responsible for leading and optimizing the performance of the patient access and scheduling team to drive new patient growth and deliver an exceptional patient experience. This is a hands-on leadership role, where the manager actively participates in daily operations while coaching and developing the team. 


This role is highly metrics-driven, with direct accountability for new patient conversion, speed to schedule, and responsiveness to patient inquiries. The manager is expected to lead by example, enforce performance standards, and ensure the team consistently meets or exceeds key operational and growth targets.

Key Responsibilities: 


Team Leadership &amp; Oversight
<ul><li>
Lead and manage Communication Center Representatives, ensuring accountability to performance expectations and service standards
</li><li>
Provide real-time coaching, feedback, and training to improve call quality and scheduling effectiveness
</li><li>
Monitor daily performance and address gaps in productivity or execution
</li><li>
Foster a culture of urgency, accountability, and patient-centered service
</li></ul>
Hands-On Operations (Core Expectation)
<ul><li>
Serve as a working manager, actively handling inbound and outbound calls
</li><li>
Spend approximately 75% of time on the phones supporting patient access
</li><li>
Lead by example in converting inquiries into scheduled appointments
</li></ul>
New Patient Growth &amp; Scheduling Performance
<ul><li>
Drive new patient scheduling and ensure all referral opportunities are captured
</li><li>
Ensure patients are scheduled within 2 business days when clinically appropriate
</li><li>
Maximize provider schedules and minimize unused capacity
</li></ul>
KPI Management &amp; Accountability
<ul><li>
Own and manage key performance indicators, including:
<ul><li>
New patients scheduled
</li><li>
Call-to-appointment conversion rate
</li><li>
Time to schedule ( 2 days)
</li><li>
Call response time ( 24 hours)
</li><li>
Call volume and productivity per representative
</li></ul>
</li><li>Monitor performance daily and implement corrective actions as needed
</li></ul>
Patient Experience &amp; Call Quality
<ul><li>
Ensure all patient interactions reflect professionalism, empathy, and urgency
</li><li>
Standardize call scripting and workflows for consistency
</li><li>
Monitor calls and provide feedback to improve performance
</li></ul>
Operational Efficiency &amp; Process Improvement
<ul><li>
Identify inefficiencies impacting scheduling and patient access
</li><li>
Implement process improvements for referral intake, call routing, and scheduling
</li><li>
Ensure all patient inquiries are tracked and followed through to completion
</li></ul>
Collaboration &amp; Communication
<ul><li>
Partner with clinical and operational leaders to align scheduling with provider availability
</li><li>
Communicate trends, barriers, and opportunities related to patient access
</li><li>
Provide regular performance updates and insights
</li></ul>
The ideal candidate is:
<ul><li>
Highly accountable and results-driven
</li><li>
Comfortable managing both people and performance metrics
</li><li>
A hands-on leader who leads from the front
</li><li>
Focused on urgency, access, and converting patient demand into scheduled visits</li></ul> 


Qualifications include:
<ul><li>
Experience leading a call center, communication center, or patient access team (healthcare preferred)
</li><li>
Proven track record of driving KPI performance and growth metrics
</li><li>
Strong communication, coaching, and problem-solving skills
</li><li>
Ability to thrive in a fast-paced, high-accountability environment</li></ul> 


Roseland Management is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.</div>

Communications Center Manager

INTEGRIS Health

<div>INTEGRIS Health Cardiovascular Physicians, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Supervisor in Oklahoma City, OK. In this position, you&rsquo;ll work Monday &ndash; Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. 
The Supervisor Patient Access Services oversees the daily operations of the assigned area of responsibility and assigned personnel in the department. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.<div>
The Patient Access Supervisor responsibilities include, but are not limited to, the following: 
<ul><li>Supervises the daily activities of routine and complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li><li>Supervises the daily activities of routine and complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li><li>Demonstrates and possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li><li>Provides resolution to routine and complex patient access and account issues, responds to questions on reimbursement, serves as a systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions</li><li>Develops team members by providing guidance, feedback and training on multiple processes, payers and systems, and measures productivity to track and trend needs for performance improvement</li><li>Assists the manager with interviewing candidates, hiring new employees, and coordinating new employee on-boarding activities</li><li>Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system</li><li>Demonstrates the components of the Vision, Mission and The INTEGRIS Values of Love, Learn and Lead</li><li>Supervises the implementation of team-oriented process improvement initiatives for the department and organization</li><li>Supervises continuous quality improvement efforts, establishes goals, tracks progress, prepares data for presentation, and escalates performance issues</li><li>Demonstrates and possesses the ability to interpret and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li><li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards Reports to the Director or Manager as assigned This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Minimal. Potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions as needed. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.</li></ul></div><ul><li> 
Bachelors degree in business related field preferred</li><li>4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li><li>1 year supervisory experience preferred</li><li>Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA or CHAM) preferred</li><li>Previous experience with medical terminology, basic ICD 10 and CPT coding, healthcare program reimbursement and methodologies</li><li>Previous experience with Microsoft Office programs and experience with admission/discharge/transfer or billing/claims management software</li><li>Previous experience in scheduling, registration, insurance (including Medicare, Medicaid, and third-party regulations), billing, collections, and customer service in either a hospital or physicians office setting preferred</li><li>Must be able to communicate effectively in English (verbal/written)</li></ul><div> 
INTEGRIS Health mission: Partnering with people to live healthier lives.</div><div> 
 
To our patients, that means we will partner to provide unprecedented access to quality and compassionate health care. To you, it means some of the state's best career and development opportunities. With INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career.
INTEGRIS Health is the state's largest Oklahoma-owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies throughout much of the state.</div></div>

Patient Access Supervisor - Cardiology Outpatient Clinic

INSIGHT

<div><div>Insight Institute of Neuroscience &amp; Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties &ldquo;under one roof&rdquo; Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!</div>
<div></div><div>Job Summary:</div>
<div>Insight is seeking a meticulous, organized, and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced, team-oriented environment, working alongside professionals in neurology, pain management, chiropractic care, physical therapy, and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency, accuracy in patient data collection, and strict compliance with regulatory and confidentiality standards. In collaboration with department leadership, the Assistant Manager will oversee front-end operations including registration, scheduling. and insurance verification. This position also assists in managing staff schedules, onboarding and training team members, resolving escalated patient or staff concerns, and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills, strong leadership abilities, and a proactive approach to problem-solving&mdash;all while maintaining the highest levels of professionalism and patient confidentiality</div>
<div></div><div>Duties:
</div><ul><li>Greets and interacts with patients in a friendly and polite manner</li>
<li>Perform data entry through Electronic Medical Record system</li>
<li>Maintain medical records and patient confidentiality</li>
<li>Answer phone calls in a friendly manner</li>
<li>Register patients and schedule appointments</li>
<li>Ability to multitask and move between responsibilities in fluid manner</li>
<li>Adheres to all accrediting body hospital standards and Policies in place</li>
<li>Monitors supplies and inventory as needed</li>
<li>Leads, coordinates, delegates and monitors your contact center staff</li>
<li>Talks with patients and works Telephone encounters within 24 hours of receiving</li>
<li>Takes on the responsibility of finding replacements or coverage when employees are out.</li>
<li>Keep all process documents up to date and valid</li>
<li>Keeps org and accountability charts up to date as changes happen</li>
<li>Helps assess employee performance, completes reviews and coordinates all behavior and actions to the manager</li>
<li>Participates in system conversions and process improvements</li>
<li>Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion</li>
<li>Pulls phone calls and scores based on the scorecard that is provided to you.</li>
<li>Identify all potential issues and bring them up during level 10&rsquo;s</li>
<li>Schedule time with manager for one on ones at least once a quarter</li>
<li>Approve all time cards by Friday at 5pm</li>
<li>Run all required reports for scorecards</li>
<li>Communicate with the designated department manager or leads to bridge any gaps in communication</li>
<li>Provides leadership and support in problem solving within and outside of the patient access department</li>
<li>Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.</li>
<li>Conduct/attend weekly patient access level 10, have scorecard updated every week and review at your Level 10 meetings.</li>
<li>Travel to various locations to oversee operational processes and ensure consistency across sites.</li>
<li>Provide on-site support and oversight to ensure compliance with company procedures.</li>
<li>Assist in managing and improving processes at multiple locations through periodic travel.</li>
<li>All other duties as assigned</li>
</ul><div>Qualifications:
</div><ul><li>Able to provide eligibility for employment for any U.S. employer</li>
<li>High school diploma or general education degree (GED) required</li>
<li>Associate&rsquo;s or Bachelor&rsquo;s Degree in Business or related field preferred</li>
<li>6 months of relevant customer service experience preferred</li>
<li>Excellent phone skills and interpersonal</li>
<li>Knowledge of medical terminology</li>
<li>Knowledge of Insurance Verification</li>
 <li>Ability to multitask and move between responsibilities in fluid manner</li>
 <li>Problem solving skills</li>
<li>Good data entry skills</li>
<li>Proficiency with computers, with strong typing skills</li>
<li>Ability to relate and work effectively with others.</li>
<li>Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.</li>
<li>Proven excellence in patient safety and care</li>
<li>Friendly, empathetic &amp; respectful</li>
<li>Reliable in work results, timeliness &amp; attendance</li>
<li>Ability to relate to and work effectively with a wonderfully diverse populace</li>
<li>Able to work in a fast-paced, and stressful environment while maintaining positive energy</li>
<li>Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance</li>
<li>Detailed oriented, conscientious and committed to precision in work results</li>
<li>Committed to contributing to a positive environment, even in rapidly changing circumstances.</li>
<li>Is aware of standards and performs in accordance with them.</li>
<li>Strong attention to detail.</li>
</ul><div>Insight is an equal opportunity employer and values workplace diversity!</div></div>

Patient Access Representative Assistant Manager

Beth Israel Lahey Health

Chestnut Hill, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
 <div>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.

This position is on-site primarily based in Chestnut Hill with occasional coverage to Dedham and Boston. The hours are 9:30am &ndash; 6:00pm, Monday-Thursday and 7:00am &ndash; 3:30pm on Friday.

Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.

Job Description:

Essential Duties &amp; Responsibilities including but not limited to:

Registration:

1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.

2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.

3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.

4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.

5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.

6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.

7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.

8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling:

9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.

10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.

11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.

12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.

13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.

14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.

15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:

16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.

18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.

19. Applies the appropriate guarantor and insurance to each patient visit.

20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications:

Education: High school degree or equivalent. Associate&rsquo;s degree preferred.

Licensure, Certification &amp; Registration: None

Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.

Preferred Qualifications &amp; Skills:

&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software 


Pay Range:
$20.50 &ndash; $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

<h2 class="jobSectionHeader">As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</h2>

<h2 class="jobSectionHeader">More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</h2>

<h2 class="jobSectionHeader">Equal Opportunity Employer/Veterans/Disabled</h2></div>
 <div><h3 class="jobSectionHeader">Job details</h3>
<ul><li><div>Employment: Full-time</div></li>
<li><div>Hours/Week: 40</div></li>
<li><div>Shift: Day</div></li>
<li><div>Category: Patient Access</div></li>
<li><div>Pay Range: $20.50 - $27.59</div></li>
<li><div>FLSA: Non-Exempt</div></li>
<li><div>Req ID: JR90093</div></li></ul></div>

Patient Access Rep, 9:30am-6:00pm, Chestnut Hill

UT Health Science Center at San Antonio

<div>Job Description</div>
 <div>The Patient Admission Supervisor oversees the daily operations of hospital patient access and admissions functions, including registration, insurance verification, pre-authorization, point-of-service collections, scheduling support, and financial counseling. This role ensures the accuracy of patient information, regulatory compliance, and a high standard of customer service while supporting overall revenue cycle performance. Provides operational supervision, staff training, workflow analysis, and quality oversight to promote efficient and effective departmental processes. Monitors productivity and performance metrics, supports data management and reporting, and collaborates with clinical departments, billing, and case management to optimize patient flow and financial clearance. Maintains confidentiality while fostering positive staff and patient relations.</div>
 <div><ul>Responsibilities</ul></div>
 <div><ul><li>Supervise daily operations of patient access functions, including registration, pre-registration, insurance verification, authorization, financial clearance, and point-of-service collections.
</li><li>Coordinate staffing schedules and coverage to ensure efficient operations, including providing support for high-volume periods, staff absences, and critical coverage needs.
</li><li>Monitor patient throughput, registration turnaround times, and financial clearance processes to support patient flow and optimize revenue cycle performance.
</li><li>Ensure accuracy and completeness of patient registrations, insurance eligibility verification, authorizations, and medical necessity requirements prior to services.
</li><li>Lead, coach, and mentor patient access staff, including registrars, schedulers, and financial counselors, to promote a high-performing, patient-centered team.
</li><li>Conduct hiring, onboarding, training, performance evaluations, and corrective actions in alignment with organizational policies and procedures.
</li><li>Develop, implement, and maintain training programs, materials, and schedules for new hires and ongoing staff development; track and evaluate training effectiveness.
</li><li>Monitor staff productivity, quality, and key performance indicators (KPIs); conduct routine quality assurance (QA) audits and provide actionable feedback to improve performance.
</li><li>Analyze operational and performance data to identify trends, resolve issues, and implement process improvements to enhance efficiency and service quality.
</li><li>Ensure compliance with federal and state regulations (e.g., HIPAA, EMTALA), payer requirements, and organizational policies and procedures.
</li><li>Serve as a liaison between patient access, clinical departments, and leadership to resolve patient issues, scheduling conflicts, and workflow challenges.
</li><li>Support the Patient Access Manager with departmental initiatives, reporting, staff development, and after-hours operational needs as required.
</li><li>Performs other related duties as assigned.</li></ul></div>
 <div>Qualifications</div>
 <div><ul><li>In-depth knowledge of hospital revenue cycle processes, including registration, insurance verification, prior authorization, and point-of-service collections.
</li><li>Working knowledge of Medicare, Medicaid, commercial insurance, and managed care guidelines, as well as regulatory requirements such as EMTALA and HIPAA.
</li><li>Strong leadership and supervisory skills with the ability to motivate, coach, and develop staff in a fast-paced, high-volume environment.
</li><li>Excellent verbal and written communication skills, with the ability to effectively engage patients, staff, and interdisciplinary stakeholders.
</li><li>Demonstrated ability to analyze operational data, monitor performance metrics, and implement process improvements to enhance efficiency and outcomes.
</li><li>Strong customer service and patient engagement skills, with a focus on patient satisfaction and service excellence.
</li><li>Ability to remain calm and effective under pressure while managing competing priorities and supporting team performance.
</li><li>High level of accuracy and attention to detail, with advanced proficiency in Microsoft Office applications and electronic health record systems (e.g., EPIC preferred); bilingual (English/Spanish) preferred.
</li>Must complete 3 hours of elective continuing education provided by UT Health San Antonio per year. 
<li>
</li></ul>Education:
Bachelor's degree required.</div>
 Required Skills
 <div></div><div><div>1. Three (3) years of healthcare-related experience required. 2. Two (2) years of supervisory experience required.</div></div> <div></div>

Hospital - Patient Access Supervisor

Kelsey-Seybold Clinic

<div>Job ID: 2346462 
Job Type: Full-time 
Location: Pearland, TX 77581

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation&rsquo;s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. 


The Senior Patient Access Capacity Manager oversees the planning, analytics, and reporting functions that optimize scheduling and patient access center productivity. This role provides leadership to the capacity management team, ensuring alignment with organizational goals and best practices in ambulatory scheduling. The manager partners with internal stakeholders and external vendors to resolve issues, develop workflows, and establish KPIs. Additionally, they monitor performance trends and dashboards to recommend improvements that enhance efficiency and patient access. 


If you are located in near Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges. 


You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
<ul>
<li>Bachelor&rsquo;s Degree in Healthcare Administration, Business, or equivalent experience</li>
<li>7+ years in healthcare operations or patient access management, including leadership or project experience</li>
<li>Proven solid written and verbal communication and presentation skills</li>
<li>Proven solid analytical skills: ability to determine and manage actions needed based on available reporting data</li>
<li>Proven solid problem-solving skills: with the ability to think strategically and creatively</li>
<li>Proven solid organizational, time management, and interpersonal communication skills</li>
<li>Proven solid functional competence using Microsoft Office Outlook, Teams, Word, Excel, PowerPoint, Visio</li>
<li>Proven excellent customer service orientation</li>
<li>Proven high-level of analytics and reporting with excellent attention to detail</li>
<li>Proven ability to work in a fast-paced changing environment</li>
<li>Proven ability to present and communicate complex information in a clear and concise manner, verbally or in writing</li>
<li>Proven ability to engage and influence diverse stakeholders</li>
<li>Proven ability to work independently and organize work effectively</li>
<li>Proven ability to work with staff at various levels with various focus areas (e.g., technical and operational)</li> 
</ul>
Preferred Qualifications:
<ul>
<li>Master&rsquo;s Degree in Business, Healthcare, Public Health, or related area</li>
<li>7+ years management experience</li>
<li>Epic Cadence, Epic Ambulatory and Reporting experience</li>
<li>Knowledge of Lean, Six Sigma, or similar methodologies</li>
<li>Proven solid project management skills</li></ul> 

<ul><li>All employees working remotely will be required to adhere to UnitedHealth Group&rsquo;s Telecommuter Policy</li></ul> 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you&rsquo;ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. 


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes &ndash; an enterprise priority reflected in our mission. 


OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 


OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Sr. Manager Patient Access Capacity Management – Kelsey Seybold – Patient Access Center – Remote

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