patient access representative

FMOL Health

<div><p>Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.</p></div>
<br><div><p>1. Customer Service
</p><p>a. Patients are courteously and appropriately advised of the collection and billing procedures and anticipated charges so as to assist patients in their understanding their liability and responsibility regarding their payment as evidenced by less than 5 complaints a year.
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b. All patients/families are courteously welcomed and greeted to the clinic as evidenced by lack of complaints.
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c. Questions &amp; concerns from patients and/or family members are answered/addressed in an appropriate manner as evidenced by lack of customer complaints.
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d. Patients are informed of their rights and Advance Directives upon request.
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e. Patient and insurance information is accurately obtained and edited as necessary in the clinic's computer system, as evidenced by information is accurate at all times.
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f. Accurately and efficiently registers patients in Epic; monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
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g. Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
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h. Assists patients with access to government and community resources to enhance their access to health care services.
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i. Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
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j. Facilitates the patient's access to information including but not limited to MyChart access.
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k. Accurately updates patient records as needed.
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l. Accurately enters patient charges as necessary.
</p><p>2. Patient Flow
</p><p>a. Documentation related to patient referrals is accurately processed at all times.
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b. Patient appointments are scheduled and rescheduled appropriately as evidenced by effective patient flow through the clinic at all times.
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c. A variety of clerical duties (answer telephone calls, retrieve medical records, records data, type memorandums, etc.) are efficiently completed in a timely and efficient manner at all times.
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d. Current patient charts/files and appropriate information are accurately filed as evidenced by ease of the file retrieval process.
</p><p>3. Payor Regulations
</p><p>a. Claim edits and denials are researched and discrepancies resolved within 2 days of notification.
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b. All information for completing the billing process, including charge information from the physician is researched and discrepancies resolved within 2 days of receipt.
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c. Charges are keyed and batches processed daily, and bank/deposit summary is prepared immediately after balancing payment to receipts.
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d. Diagnosis and procedures codes are reviewed for accuracy and data is entered into the system at point of service as evidenced by up-to-date records at all times.
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e. Patient payments for services rendered are verified and collected from patient 100% of the time.
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f. Account balances are verified, and the outstanding balance collected from patients and the daily cash fund reconciled daily.
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g. A general knowledge of the health plans, including co-pays, deductibles and co-insurance is maintained at all times.
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h. Manages cash in accordance with established policies and procedures to ensure that payments are accurately credited to the patients' accounts and cash is maintained in a secure manner.
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i. Meets site collection goals.<br>
</p><p><br>
4. Other Duties as Assigned:
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a. Act as a backup for others in the clinic as needed.
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b. Actively supports clinic, hospital and health system initiatives related to improvement in the day-to-day operations.
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c. May provides training and orientation for other Team Members when assigned.
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d. Other duties as assigned.</p></div>
<br><div><p>Experience: 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
</p><p>Education: High School Diploma or Equivalent
</p><p>Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.</p></div>

Patient Access Representative - Urgent Care Drusilla

Bristol Hospital Incorporated

<div><p>At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet &reg; and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.</p><p>
</p><p>The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving services at Bristol Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information. Collects copay and deductible amounts at time of service. Verifies insurance and provider information. Assists medical and nursing staff in appropriate patient placement. This role may be required to rotate to other departments as needed by the business.
</p><p></p><p><b><i>SCHEDULE:
</i></b></p><p></p><p><b>Essential job functions and responsibilities:</b></p><p>
</p><ul><li>Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.</li><li>
Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.</li><li>
Courteously answers the telephone and answers all questions in a timely manner.</li><li>
Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary.</li><li>
Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image.</li><li>
Performs miscellaneous job related duties as requested.</li><li>
Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.</li></ul><p><b>
Education / minimum requirements:</b></p><p>
High school graduate. Some knowledge of medical terminology, pre-admission, and insurance preferred. Requires good communication skills, both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of on-line computer systems and applications.</p><p>
</p><p><b>State/Federal Mandated Licensure or Certification Requirements:</b></p><p>
None.</p><p>
</p><p><b>Bristol Hospital Mandated Educational Requirements:</b></p><p>
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.</p><p>
</p><p><b>Special Requirements:</b></p><p>
Superior customer service, telephone and interpersonal skills. Working knowledge of medical terminology, as well as typing and data entry skills. PC literacy preferred.</p><p>
</p><p><b>Physical Requirements:</b></p><p>
Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.</p><p>
</p><p><b>Cognitive Requirements:</b></p><p>
Excellent clerical skills, good written and oral communication skills, literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.</p><p>
</p><p><b>Disclaimer</b></p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.</p></div>

Patient Access Representative - 40 hours/Days/rotating weekends

Northern Arizona Healthcare

<div>Overview:
<div>
The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling/pre-admit or admission process prior to discharge. S/he conducts an interview with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other registration/scheduling activities in the encounter.</div>
Responsibilities:
<div><div><div><div><div><div><b>Patient Registration and Scheduling</b></div><div><ul><li>Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.</li></ul><br>
<ul><li>Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned diagnostic procedures.</li></ul><br>
<ul><li>Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting diagnostic medical services.</li></ul><br>
<ul><li>Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.</li></ul><br>
<ul><li>Provides explanation of legal forms and secures signature of patient/authorized party as required for services.</li></ul><br>
<ul><li>Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.</li></ul></div></div></div><br>
</div></div></div><div><div>
</div><div><div><div><div><div><b>
Insurance Verification</b></div><div><ul><li>Accurate identification and selection of insurance carrier in the patient medical record for specified dates of medical services.</li></ul><br>
<ul><li>Navigation of web-based products or system applications to initiate and document insurance eligibility, benefit details, and authorization requirements.</li></ul><br>
<ul><li>Performs required notifications to ensure insurance authorization for identified medical services, surgical procedures, and inpatient/observation stays are secured and documented.</li></ul><br>
<ul><li>Demonstrates basic knowledge of CPT and ICD10 diagnosis coding documentation as required for medical services.</li></ul></div></div></div><br>
</div></div></div><div><div>
</div><div><div><div><div><div><b>
Financial Counseling</b></div><div><ul><li>Demonstrates basic knowledge of regulatory or Third Party Payer insurance requirements including Medicare, AHCCCS/Medicaid, Workers Comp and other commercial payers.</li></ul><br>
<ul><li>Educates the patient on insurance eligibility, coverage, and availability of medical financial assistance program(s).</li></ul><br>
<ul><li>Collects identified patient financial liabilities; performs secured payment entry and deposit/cash reconciliation steps.</li></ul></div></div></div><br>
</div></div></div><div><div>
</div><div><div><div><div><div><b>
Revenue Cycle Support</b></div><div><ul><li>Performs PBX Switchboard functions as required for answering and routing of internal/external calls; paging codes and fire alarms; handles department call volumes as assigned to appropriately respond to requests from patients, providers, or other hospital departments.</li></ul><br>
<ul><li>Acts as a resource for clinical departments for registration/scheduled services related to data entry of patient account fields, provider order requirements, and questions regarding insurance coverage or financial assistance.</li></ul></div></div></div><br>
</div></div></div><div><div>
</div><div><div><div><div><div><b>
Compliance/Safety</b></div><div><ul><li>Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.</li></ul><br>
<ul><li>Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.</li></ul><br>
<ul><li>If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.</li></ul><br>
<ul><li>Completes all company mandatory modules and required job-specific training in the specified time frame.</li></ul></div></div></div><br>
</div></div></div>
Qualifications:
<div><div><div><div><div><div><div><b>Education</b></div></div><br>
</div></div></div></div><div><div><ul><li>
High School Diploma or GED- Required<br>
</li><li>
Medical Terminology Coursework- Preferred</li></ul></div></div></div><div><div><div><div>
</div></div></div></div><div><div><div><div><div><div><div><b>
Experience</b></div></div><br>
</div></div></div></div><div><div><ul><li>
1 year in a customer service role- Required<br>
</li><li>
Proficiency in Microsoft Applications (Excel, Word, PowerPoint)- Preferred<br>
</li><li>
2 years experience in a medical facility, health insurance, or related medical field- Preferred</li></ul><div><br>
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.</div></div></div></div></div>

Patient Access Representative, Nights - Sedona/Cottonwood, AZ

Cambridge Health Alliance

<div><div><p><b>Location</b>: CHA Cambridge Hospital<br>
<b>Work Days</b>: Monday-Friday; 7:30a-4p<br>
<b>Category</b>: Medical Assistant<br>
<b>Department</b>: Pre-Admission Testing Cambridge
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<b>Job Type</b>: Full time
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<b>Work Shift</b>: Day<br>
<b>Hours/Week</b>: 40.00<br>
<b>Union Name</b>: CH Laborers 380</p><p><b><br>
CHA Perioperative Services</b> consists of Orthopedics, General Surgery, Ophthalmology, Urology, Plastics, Podiatry, Vascular and Endoscopy and many other services. Cambridge Health Alliance's experienced Surgery team has performed thousands of procedures at some of Boston's finest teaching hospitals. Today, we have recruited highly-regarded surgeons and provide state-of-the-art care in our operating rooms. The department has grown significantly adding skilled surgeons who bring specialized care to our communities. Our most recent initiatives include Orthopedic Trauma, Robotics, Bariatrics and Spine. All of our Surgeons handle routine cases as well as more complex procedures. Whenever possible, we use minimally invasive techniques to reduce the discomfort and recovery time of surgery. Many procedures can now be done on an outpatient basis with patients going home the same day. These procedures including Endoscopy are performed at Cambridge and Everett hospitals, and outpatient Endoscopy is performed at our Somerville Campus.</p><p>
The Patient Access Representative II (PAR II) position consists of both administrative/clerical functions in addition to the clinical responsibilities of the medical assistant. PARII's are an essential part of the peri-op team and provide the flexibility of meeting both clinical and administrative needs, while contributing to the smooth operation of the department by facilitating patient flow.</p><p>
Qualifications/Requirements:</p><p>
Minimum of a high school diploma or equivalent.</p><p>
Graduation from an accredited medical assistant/CNA program.</p><p>
Maintains current AHA Basic Life Support</p><p>
 Ability to write and verbally communicate in English. Knowledge of a second language preferred.</p><p>
Minimum of 2 years experience as a Medical Assistant preferred. Minimum of one year administrative duties in a clinical setting preferred.</p><p>
Peri-Op experience required.</p><br>
<p></p>
<p></p><br>
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<p>Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.<br>
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</p><p>In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.</p></div><p><i>
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.</i></p>
<p><i>
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.</i></p>
<p><i>
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.</i></p></div>

Patient Access Representative II (CNA/MA) - Pre-Admission Testing

Tanner Health

<div><p>Facilitates quality and efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, POS collections and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within operations, to include call center, patient facing and bedside functionality.</p>
<p>
</p><p><b>Education:
</b></p><p>High School Diploma or GED</p>
<p>
</p><p><b>Qualifications</b></p>
<ul><li>Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third party payers.</li></ul>
<ul><li>Ability to make independent decisions, displaying emotional maturity and using sound judgment.</li></ul>
<ul><li>One year previous customer Service experience preferred. Previous experience or knowledge of ICD-9, CPT-4 coding techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience.</li></ul>
<ul><li>Ability to interact and work well as a part of a team oriented environment.</li></ul>
<ul><li>Ability to comprehend and apply a large variety of operating procedures.</li></ul>
<ul><li>Ability to organize for maximum time utilization, productivity and smooth patient flow.</li></ul>
<ul><li>Ability to work effectively in high stress situations. Ability to work in fast-paced environment with frequent interruptions.</li></ul>
<ul><li>Proficient use of computer equipment.</li></ul>
<ul><li>Ability to read and write legibly with spelling accuracy.</li></ul>
<ul><li>Exhibit flexibility through availability to work hours and days, potentially outside of normal &quot;.shifts&quot;. or routines, as needed, based on departmental or system demands.</li></ul>
<ul><li>Some college coursework preferred.</li></ul>
Requirements:
<div><p><b>Statement Of Employment Philosophy</b></p>
<p>
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.</p>
<p><b>
Functions</b></p>
<p><b>
Area of Responsibilities</b></p>
<ul><li>Registration Quality - Registers patients following department's standards, policies and procedures, focused on consistently efficient throughput and the overall patient experience</li></ul>
<ul><li>Registration Quality - Enters required patient data in the system, with emphasis on accuracy of demographic data and financial information, thus ensuring appropriate revenue classification, routing &amp; reimbursement. Reviews all quality edits, exceptions or rejections via registration quality or billing software to reduce or address denials.</li></ul>
<ul><li>Verification Quality - Validates all insurance through the appropriate eligibility system and ensures COB (Coordination of Benefits) validation via the payor response or Medicare Secondary Payor Questionnaire (MSPQ) where applicable. Ensures managed care payors are entered correctly in the HIS, per the eligibility response.</li></ul>
<ul><li>Verification Quality - Reviews data entry to ensure all payor mnemonics utilized, match electronic or phone eligibility obtained to include COB, managed care, coverage types (HMO, PPO, POS, CMO, IP Only, liability etc).</li></ul>
<ul><li>Verification Quality - Ensures that all pre-certifications authorizations, matching planned services, are completed or updated, within the specified time frames as mandated by the payor's payment authorization protocols and thoroughly documented on the account. Performs medical necessity check, utilizing accurate payor guidelines and facilitates additional diagnosis order requests where relevant.</li></ul>
<ul><li>Verification Quality -If in a supporting role (ie IP verification, Surgical Verification etc), validates existing payor data from prior registration or pre-registration entry and makes updates revisions appropriately in the account, to ensure a clean claim</li></ul>
<ul><li>Documentation Quality - Ensures all registration related signature capture is completed to include consents, regulatory documents, etc.</li></ul>
<ul><li>Documentation Quality - Ensures all relevant payment liability forms are completed consistently &amp; compliantly, to include Medicare Advanced Beneficiary Notices, Medicaid Advanced Beneficiary Notices, Waiver of Liability forms etc. Further ensures these forms are delivered before services are rendered, with focus on the patient experience.</li></ul>
<ul><li>Documentation Quality -Enters data &amp; comments in the designated HIS fields, to permit timely and accurate follow up, ensuring documentation of financial activity, clearance, special circumstances etc.</li></ul>
<ul><li>Documentation Quality - Timely and accurately scans all necessary insurance information including insurance cards, personal ID, driver's license, eligibility &amp; authorization validation, etc. Assist with timely order inventory processing by consistently indexing orders from order management system.</li></ul>
<ul><li>Patient Estimation &amp; Collection - Creates patient estimates based on scheduled or walk in services, using Epic Estimates workflow. Reviews populated data for errors related to location pricing info, coupled with the eligibility responses ie missing benefit info. Reviews developed estimates with patients, to ensure understanding and captures e-signature.</li></ul>
<ul><li>Patient Estimation and Collection - Always requests payment of patient liabilities based on estimate or eligibility response, utilizing departmental standard scripting, to overcome patient payment obstacles. Applies discounts according to department standard.</li></ul>
<ul><li>Performs the cashier function for all patients registered and for those that present for account payment of services, when a centralized cashier is unavailable. Completes individual or departmental deposits as directed.</li></ul>
<ul><li>Productivity - Consistently focuses on maximizing resources and time, to ensure expeditious patient throughput and account processing. Proactively solicits peers and leaders, offering assistance to avoid non-productive or downtime periods.</li></ul>
<ul><li>Productivity - Remains flexible to provide float support for all PAS operational areas as requested by leadership, through schedule changes and assignments.</li></ul>
<ul><li>Assist patients with medical records requests where assigned by leader</li></ul>
<ul><li>Partners with case management and or nursing services to ensure accurate patient placement and status, aligned with physician order.</li></ul>
<ul><li>Process Improvement - Exhibits a culture of operational excellence through personal ownership in individual and departmental process efficiency, quality and outcomes.</li></ul>
<ul><li>Maintains a working knowledge of department and facility policies and procedures. Displays independent reasoning skills for problem resolution as required within the scope of job assignments.</li></ul>
<ul><li>Demonstrates a positive attitude toward all THS customers and projects a positive professional image.</li></ul>
<ul><li>Maintains proficiency of technical skills in all areas of your primary assigned department as necessary to assume duties of call rotation as required.</li></ul>
<ul><li>Maintains confidentiality of all patient data and medical information. This includes refraining from accessing your own personal medical record or the medical record of another individual, where you were not actively working the encounter for scheduling, registration, authorization etc. Any instance of this is considered a HIPAA violation.</li></ul>
<ul><li>Distinguishes and responds correctly to certain disaster or emergency situations such as fire alarm, visitor injury, etc.</li></ul>
<ul><li>Performs other tasks as assigned.</li></ul>
<p><b>
Compliance Statement</b></p>
<ul><li>Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.</li></ul>
<p><b>
Required Knowledge &amp; Skills</b></p>
<p>
Education: High School Diploma or GED</p>
<p>
Experience: No prior work experience required</p>
<p><b>
Licenses and Certifications</b></p>
<ul><li>NONE REQUIRED</li></ul>
<p><b>
Supervision</b></p>
<ul><li>None</li></ul>
<p><b>
Qualifications</b></p>
<ul><li>Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third party payers.</li></ul>
<ul><li>Ability to make independent decisions, displaying emotional maturity and using sound judgment.</li></ul>
<ul><li>One year previous customer Service experience preferred. Previous experience or knowledge of ICD-9, CPT-4 coding techniques preferred. Knowledge of medical terminology preferred. Relevant training or education may be considered as experience.</li></ul>
<ul><li>Ability to interact and work well as a part of a team oriented environment.</li></ul>
<ul><li>Ability to comprehend and apply a large variety of operating procedures.</li></ul>
<ul><li>Ability to organize for maximum time utilization, productivity and smooth patient flow.</li></ul>
<ul><li>Ability to work effectively in high stress situations. Ability to work in fast-paced environment with frequent interruptions.</li></ul>
<ul><li>Proficient use of computer equipment.</li></ul>
<ul><li>Ability to read and write legibly with spelling accuracy.</li></ul>
<ul><li>Exhibit flexibility through availability to work hours and days, potentially outside of normal &quot;.shifts&quot;. or routines, as needed, based on departmental or system demands.</li></ul>
<ul><li>Some college coursework preferred</li></ul>
<p><b>
Definitions</b></p>
<p>
Facilitates quality and efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, POS collections and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, to include call center, patient facing and bedside functionality.</p>
<p><b>
Position Responsibilities</b></p>
<p>
Contact with Others: Appreciable contacts as regular part of the job with others outside of the department or organization. Requires discretion and tact to give or get specialized information to perform duties of job.</p>
<p>
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.</p>
<p><b>
People Management Responsibilities</b></p>
<p>
Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students</p>
<p><b>
Work Environment/Physical Effort</b></p>
<p>
Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.</p>
<p>
Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.</p>
<p><b>
Working Conditions Aspects for Immunizations</b></p>
<p>
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No</p>
<p>
Directly works with Patients less than 12 months of age: No</p>
<p>
Physical Effort: Minor physical effort - Job requires person to stand and/or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.</p>
<p><b>
Physical Aspects</b></p>
<p>
Bending: Occasional = 1% - 33% of the time</p>
<p>
Typing: Constant = 67% - 100% of the time.</p>
<p>
Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time</p>
<p>
Feeling (Touch) - determining temperature, texture, by touching: Not required</p>
<p>
Hearing: Constant = 67% - 100% of the time.</p>
<p>
Reaching - above shoulder: Occasional = 1% - 33% of the time</p>
<p>
Reaching - below shoulder: Occasional = 1% - 33% of the time</p>
<p>
Visual: Constant = 67% - 100% of the time.</p>
<p>
Color Vision: Occasional = 1% - 33% of the time</p>
<p>
Speaking: Constant = 67% - 100% of the time.</p>
<p>
Standing: Constant = 67% - 100% of the time.</p>
<p>
Balancing: Occasional = 1% - 33% of the time</p>
<p>
Walking: Constant = 67% - 100% of the time.</p>
<p>
Crawling: Not required</p>
<p>
Running - in response to an emergency: Not required</p>
<p>
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time</p>
<p>
Lifting 25 to 60 lbs.: Not required</p>
<p>
Lifting over 60 lbs.: Not required</p>
<p>
Handling - seizing, holding, grasping: Frequent = 34% - 66% of the time</p>
<p>
Carrying: Occasional = 1% - 33% of the time</p>
<p>
Climbing: Not required</p>
<p>
Kneeling: Occasional = 1% - 33% of the time</p>
<p>
Squatting: Occasional = 1% - 33% of the time</p>
<p>
Tasting: Not required</p>
<p>
Smelling: Not required</p>
<p>
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required</p>
<p>
Driving - Class C vehicles: Not required</p>
<p>
Driving - CDL class vehicles: Not required</p>
<p>
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time</p>
<p>
Hazmat suit usage (PPE): Occasional = 1% - 33% of the time</p>
<p>
Pushing/Pulling - up to 25 lbs.: Constant = 67% - 100% of the time.</p>
<p>
Pushing/Pulling - 25 to 60 lbs.: Not required</p>
<p>
Pushing/Pulling - over 60 lbs. : Not required</p></div></div>

Patient Access Representative - Patient Registration (Nights)

Banner Health

<div><p><b>Primary City/State:</b></p>
Sterling, Colorado<p></p><p><b>
Department Name:
</b></p>Patient Accounting-Hosp<p></p><p><b>
Work Shift:
</b></p>Day<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Estimated Pay Range:</b></p>
$19.06 - $28.60 / hour, based on location, education, &amp; experience.<p>
In accordance with State Pay Transparency Rules.</p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b><br>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.<br>
Collect patient financial liability and assist with financial counseling where needed.<br>
Ensure all documentation is accurate, secure, and compliant.<br>
Collaborate with clinical teams to optimize patient flow and satisfaction.<br>
Use multi-system technology to streamline patient offerings, intake and record-keeping.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care).<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).</p><p></p><p><b>
Total Rewards:</b></p><p>
We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.</p><p></p><p><b>
Hours and Schedule:</b></p><p></p><p><b>
Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.</b></p><p></p><p><b>
Enjoy a flat rate $1.50/hour weekend and $5.00/hour night shift differential when applicable.
</b></p><p></p><p><b>Schedule: Monday - Friday 8:30am to 5:00pm</b></p><p></p><p><b>
Apply Today!</b></p><p></p>
Since 1938, Sterling Regional MedCenter has been the center of healthcare excellence in Northeast Colorado providing care for more than 20,000 members in Logan County, and over 50,000 people in its larger market. Sterling Regional MedCenter is licensed for 25 beds with both Medical/Surgical and Intensive Care Units, as well as full Women and Infant Services. For obstetrics, Sterling utilizes a computerized intelligent OB program designed to reduce the chance of complications during labor. As a level III trauma designated hospital, Sterling has 24/7 coverage for Emergency Medicine, Anesthesia, General Surgery, Orthopedic Surgery, Imaging, Family Medicine/Peds, and Rehabilitation. Sterling boasts cutting edge technology facilitating telehealth access for sub-specialty and tertiary services and state-of-the-art equipment in Imaging, Laboratory, Operating Suites, Emergency Department, and Inpatient Units. The hospital continues to invest facility upgrades and new equipment.<p></p>
Attached to the hospital is the David Walsh Cancer Center, which provides both Medical and Radiation Oncology, with a beautiful infusion center and new linear accelerator. Sterling Regional is the only rural hospital in Colorado with a linear accelerator. In addition, Sterling Regional MedCenter is closely integrated with our Family Medicine and Surgical Specialty Clinics and the hospital and clinics are part of a 2-year, rural training track residency program affiliated with the University of Northern Colorado. Lastly, Sterling Regional MedCenter is one of Logan County's largest employers with approximately 300 employees and more than 20 physicians representing ten specialties and has been voted Best Employer in Northeastern Colorado for three years in a row.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree preferred.</p><p>
CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)</p><p>
CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)</p><p>
Knowledge of medical terminology or healthcare systems.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
Anticipated Closing Window (actual close date may be sooner):</b></p>
2026-06-30<p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Acute Patient Access Services Representative

Colorado Center for Dermatology & Skin Surgery

<p>Colorado Center for Dermatology &amp; Skin Surgery is a doctor-owned, multi-location practice with clearly defined systems and high standards for patient service. We value professionalism, responsiveness, and consistent follow-through.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and check in patients with professionalism and efficiency</li><li>Schedule appointments accurately within provider templates</li><li>Verify insurance eligibility and benefits</li><li>Collect co-pays and outstanding balances</li><li>Maintain accurate documentation in EHR and practice systems</li><li>Communicate clearly with providers, medical assistants, and call center team</li><li>Support smooth clinic flow through attention to detail and accountability</li></ul><p><b>The Ideal Candidate</b></p><ul><li>1+ year experience in administrative, receptionist, front desk, or customer service role (medical experience helpful but not required)</li><li>Strong organizational skills and attention to detail</li><li>Clear, professional communication skills</li><li>Comfortable following established systems and structured workflows</li><li>Takes ownership and meets expectations without constant oversight</li><li>Strong attendance record required</li><li>Values accountability and measurable performance standards</li></ul><p><b>Compensation &amp; Growth</b></p><ul><li>Starting range: $20&ndash;23/hour (based on relevant experience)</li><li>Performance and compensation are formally reviewed annually, with additional growth opportunities based on demonstrated mastery and contribution.</li></ul><p><b>Primary location</b>: Longmont, CO. Occasional coverage/training at Littleton and/or Denver offices</p><p><b>Application Process</b></p><p>We are intentional about building a high-performing, dependable team. To be considered, please complete the following steps:</p><p>1. Submit your resume through Indeed</p><p>2. Complete our brief 10-minute survey: https://go.cultureindex.com/s/7AhC0o36d0)</p><p>3. Submit a short cover letter introducing yourself and explaining why this role aligns with your strengths.</p><p>Candidates who complete all steps demonstrate the level of follow-through and professionalism we value in this role.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $24.00 per hour</p><p>Expected hours: 35 &ndash; 40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>Health savings account</li><li>On-the-job training</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Did you navigate to https://go.cultureindex.com/s/7AhC0o36d0 to complete our REQUIRED brief survey?  Please note that this survey must be completed in order for your application to be considered.</li></ul><p>Experience:</p><ul><li>Administrative: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li><li>Medical office: 1 year (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>25% (Preferred)</li></ul><p>Work Location: In person</p>

Medical Receptionist/Patient Access Representative – Dermatology & Mohs Surgery

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