patient access representative

PeaceHealth

<div><p><b>Description</b>
</p><p>PeaceHealth is seeking a <b>Patient Access Representative - Pediatrics for a Full Time, 1.00 FTE, Day position.</b></p><p>
The salary range for this job opening at PeaceHealth is $23.16 &ndash; $31.26.</p><p>
The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.</p><p><b>
Job Summary</b></p><p>
Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.
</p><p><b>Details of the Position</b></p><p></p><ul><li>
Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.</li><li>
Collects patient balances, co-payment, co-insurance, or other payment types.</li><li>
Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.</li><li>
Responds to customer&rsquo;s inquiries.</li><li>
Assists with departmental coverage as needed.</li><li>
Manages daily appointment schedules which may include reminder calls and calling all referrals.</li><li>
May transport patients utilizing escort or wheeled transport equipment.</li><li>
Performs other duties as assigned.</li></ul><p><b>
What you bring</b></p><p></p><ul><li>
High School Diploma Preferred: or equivalent</li><li>
Minimum of 1 year Required: Medical office or related customer service experience</li><li>
Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook</li></ul><p></p><p><b>
Skills</b></p><p></p><ul><li>
Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)</li><li>
Knowledge of insurance process and regulations. (Preferred)</li><li>
Must be able to manage conflict effectively and professionally. <b>(Required)</b></li><li>
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. <b>(Required)</b></li><li>
Good customer service skills and good interpersonal skills.<b> (Required)</b></li></ul><p><b>
Department / Location Specific Notes</b></p><p></p><p>
Oregon West - SHMC Outpatient Therapies:</p><ul><li>
Chart management which includes: chart creation with all necessary forms; chart note copying for specific insurers; and discharging charts.</li></ul><p>
Care Delivery and Outpatient Clinics:</p><ul><li>
Strong background in customer service may be considered in lieu of medical office or related experience.</li></ul><p></p><p><b>
Working Conditions</b></p><p></p><ul><li>
Consistently operates computer and other office equipment.</li><li>
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Sedentary work.</li><li>
Predominantly operates in an office environment.</li><li>
Ability to communicate and exchange accurate information.</li><li>
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.</li></ul><p></p><p>
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.</p>
<p>See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.</p>
<p>For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.</p></div>

Patient Access Representative - Pediatrics

Beth Israel Lahey Health

Milton, MA &bull; Beth Israel Lahey Health &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people&rsquo;s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we&rsquo;re able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an accurate, safe, and customer-focused registration process, either electronically, telephonically or in person. The Patient Access Representative ensures that all proper patient financial and demographic information is obtained and processed so BILH is fully reimbursed for clinical services provided. The Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Extensive training including Electronic Health Record (EHR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their healthcare journey.</p>
<p></p>
<p><b>Job Description:</b></p>
<p><b>
Essential Duties &amp; Responsibilities including but not limited to:</b></p>
<p>
Registration:</p>
<p>
1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.</p>
<p>
2. Processes patient co-payments, co-insurance, deductibles, and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day. Assists patients with Kiosk check-in as needed.</p>
<p>
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.</p>
<p>
4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.</p>
<p>
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.</p>
<p>
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.</p>
<p>
7. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.</p>
<p>
8. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.</p>
<p>
Scheduling:</p>
<p>
9. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues.</p>
<p>
10. Utilizes a variety of information sources to schedule, reschedule, and cancel patient appointments. Information sources include online questionnaires, offline materials, and subgroup searches.</p>
<p>
11. Establishes working relationships with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.</p>
<p>
12. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.</p>
<p>
13. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics, and contact information.</p>
<p>
14. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.</p>
<p>
15. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality, and accuracy levels and communicates regularly with the Supervisor and Manager. Pre-Registration:</p>
<p>
16. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.</p>
<p>
17. Ascertains, creates, and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health, or others as required.</p>
<p>
18. Identifies records and verifies patient insurance coverage using real-time eligibility (RTE); reviews the insurer&rsquo;s response to each verification request and takes appropriate action based on this response.</p>
<p>
19. Applies the appropriate guarantor and insurance to each patient visit.</p>
<p>
20. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status, and payment responsibility and schedules patients with Financial Counseling as needed.</p>
<p></p>
<p><b>Minimum Qualifications:</b></p>
<p>
Education: High school degree or equivalent. Associate&rsquo;s degree preferred.</p>
<p>
Licensure, Certification &amp; Registration: None</p>
<p></p>
<p>Experience: 1-3 years related work experience. Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.</p>
<p></p>
<p>Skills, Knowledge &amp; Abilities: Able to work successfully in a fast-paced, multi-task environment, where some independent decision-making is necessary. Able to process electronic information and data accurately and efficiently.</p>
<p>
Preferred Qualifications &amp; Skills:</p>
<p>
&middot; Call Center and/or telephone customer service experience &middot; Strong typing skills 40+wpm. Knowledge of medical terminology &middot; Bilingual written and verbal communication skills &middot; Familiar with EHR Software</p><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$20.50 &ndash; $27.59</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Patient Access</div></li>
<li><div><b>Pay Range:</b> $20.50 - $27.59</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR95960</div></li></ul></div>

Patient Access Representative; 8am-4:30pm M-F

University of Miami

<div><p><b>Current Employees:
</b></p><p>If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
</p><p></p><div><div><p>The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Patient Access Representative 2 (On-Site) in Doral, Florida. The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.
</p><p></p><p><b>CORE JOB FUNCTIONS
</b></p></div><p></p><div><ul><li><p>Obtains, confirms, and enters demographic, financial , and clinical information necessary for financial clearance of scheduled patient accounts.
</p></li></ul></div><div><ul><li><p>Contacts patient s &rsquo; families or physician s&rsquo; offices to obtain missing insurance information .
</p></li></ul></div><div><ul><li><p>Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patien t and referring physician in the event of failed eligibility.
</p></li></ul></div><div><ul><li><p>Collaborates with scheduling departments to identify add-on patients.
</p></li></ul></div><div><ul><li><p>Obtains necessary authorizations, pre-certific ations, and referrals .
</p></li></ul></div><div><ul><li><p>Notifies patients of liabilities and collects funds.
</p></li></ul></div><div><ul><li><p>Maintains appropriate records , files , and accurate documentation in the system of record.
</p></li></ul></div><div><ul><li><p>Adheres to University and unit-level policies and procedures and safeguards University assets.<br>
</p></li></ul></div><p></p><div><p><i>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or </i><i>responsibilities </i><i>as necessary.<br>
</i></p></div><p></p><div><p><b>CORE </b><b>QUALIFICATIONS<br>
</b></p></div></div><p></p><div><div><p><b>Education:
</b></p></div><div><p>High s chool diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not A pplicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 years of relevant experience<br>
</p></div><p></p><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><div>- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
<br>
<ul><li>Teamwork: Ability to work collaboratively with others and contribute to a team environment.
</li><li>Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
</li><li>Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders<br>
</li></ul></div></div><p></p><div><p><b>DEPARTMENT ADDENDUM<br>
</b></p></div><p></p><div><p><b>Department Specific Functions
</b></p></div><div><ul><li><p>Projects a welcoming professional demeanor.
</p></li></ul></div></div><div><div><ul><li><p>Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.
</p></li></ul></div><div><ul><li><p>Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.
</p></li></ul></div><div><ul><li><p>Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.
</p></li></ul></div><div><ul><li><p>Coordinates patient flow to ensure timely check-in and arrival to service area.
</p></li></ul></div><div><ul><li><p>Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.
</p></li></ul></div><div><ul><li><p>Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
</p></li></ul></div><div><ul><li><p>Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.
</p></li></ul></div><div><ul><li><p>Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.
</p></li></ul></div><div><ul><li><p>Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.
</p></li></ul></div><div><ul><li><p>Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
</p></li></ul></div><div><ul><li><p>Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.
</p></li></ul></div><div><ul><li><p>Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
</p></li></ul></div><div><ul><li><p>Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.
</p></li></ul></div><div><ul><li><p>Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.
</p></li></ul></div><div><ul><li><p>Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
</p></li></ul></div><div><ul><li><p>Ensures proper physical distancing is always maintained following established guidelines.
</p></li></ul></div><div><ul><li><p>Works with healthcare team to resolve unique situations and troubleshoot issues.
</p></li></ul></div><div><ul><li><p>Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div></div><div><div><ul><li><p>Work schedule is determined by departmental needs; flexibility in shift availability and scheduling adjustments is required .<br>
</p></li></ul></div><p></p><div><p><b>AREA SPECIFIC<br>
</b></p></div><p></p><div><p><b>ER<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ASAP module.
</p></li></ul></div><div><ul><li><p>Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Must adhere to PPE requirements as dictated by the specific situation.<br>
</p></li></ul></div><p></p><div><p><b>ADMITTING<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.
</p></li></ul></div><div><ul><li><p>Proficient knowledge of ADT module.
</p></li></ul></div><div><ul><li><p>On-call and rotating schedule for evenings, weekends, and holidays.
</p></li></ul></div><div><ul><li><p>Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices.
</p></li></ul></div><div><ul><li><p>Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents.
</p></li></ul></div></div><div><div><ul><li><p>Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.
</p></li></ul></div><div><ul><li><p>Responsible for pre-admissions log to include benefits, specialty, and financial clearance.
</p></li></ul></div><div><ul><li><p>Coordinates with bed control on bed availability.
</p></li></ul></div><div><ul><li><p>Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.
</p></li></ul></div><div><ul><li><p>Responsible for processing admissions orders received via in-basket messaging.
</p></li></ul></div><div><ul><li><p>Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.<br>
</p></li></ul></div><p></p><div><p><b>CTU<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>HOSPITAL BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div><p></p><div><p><b>PRACTICE BASED CLINIC<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.<br>
</p></li></ul></div></div><p></p><div><div><p><b>REMOTE BASED<br>
</b></p></div><p></p><div><ul><li><p>Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.<br>
</p></li></ul></div><p></p><div><p><b>Department Specific Qualifications<br>
</b></p></div><p></p><div><p><b>Education:
</b></p></div><div><p>High School diploma or equivalent<br>
</p></div><p></p><div><p><b>Certification and Licensing:
</b></p></div><div><p>Not Applicable<br>
</p></div><p></p><div><p><b>Experience:
</b></p></div><div><p>Minimum 2 year of relevant experience.<br>
</p></div><p></p><div><p>Any appropriate combination of relevant education, experience or certification may be considered.<br>
</p></div><p></p><div><p>A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.<br>
</p></div></div><p></p><div><div><p><b>Knowledge, </b><b>Skills </b><b>and Attitudes:
</b></p></div><div><ul><li><p>TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
</p></li></ul></div><div><ul><li><p>Subject to potential contact/exposure to pandemics and patients with contagious diseases.
</p></li></ul></div><div><ul><li><p>Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)
</p></li></ul></div><div><ul><li><p>Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.
</p></li></ul></div><div><ul><li><p>Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
</p></li></ul></div><div><ul><li><p>Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
</p></li></ul></div><div><ul><li><p>Outstanding interpersonal and customer service skills with a commitment to service excellence.
</p></li></ul></div><div><ul><li><p>Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.
</p></li></ul></div><div><ul><li><p>Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.
</p></li></ul></div><div><ul><li><p>Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.
</p></li></ul></div><div><ul><li><p>Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
</p></li></ul></div><div><ul><li><p>Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.
</p></li></ul></div><div><ul><li><p>Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
</p></li></ul></div><div><ul><li><p>Skill in completing assignments accurately with attention to detail.
</p></li></ul></div><div><ul><li><p>Ability to work independently and/or in a collaborative environment.
</p></li></ul></div><div><ul><li><p>Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.
</p></li></ul></div></div><p></p><p>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
</p><p></p><p>UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
</p><p></p><p>The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
</p><p></p><p><b>Job Status:
</b></p>Full time
<p></p><p><b>Employee Type:
</b></p>Staff</div>

Patient Access Representative 2 (On-Site) Full Time - Bascom Palmer Eye Institute - Doral, FL

Banner Health

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>ER Registration-Hosp<p></p><p><b>
Work Shift:
</b></p>Night<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><div><div><div><div><div><div><div><div><div><p><b>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.</b></p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b></p><p>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.<br>
Collect patient financial liability and assist with financial counseling where needed.<br>
Ensure all documentation is accurate, secure, and compliant.<br>
Collaborate with clinical teams to optimize patient flow and satisfaction.<br>
Use multi-system technology to streamline patient offerings, intake and record-keeping.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care) and have a strong sense of urgency.<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).</p><p></p><p><b>
Schedule: Wednesday, Thursday, Friday 4pm - 4am</b></p><p>
On-call shifts and Holidays will be required, and you will enjoy an additional $1.00 per hour for all weekends hours (if/when applicable) plus an 18% night shift differential for hours after 7pm (if/when applicable).</p><p></p><p><b>
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and generally runs Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</b></p></div></div></div></div></div></div></div></div></div><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree preferred.</p><p>
CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)</p><p>
CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)</p><p>
Knowledge of medical terminology or healthcare systems.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Acute Patient Access Services Representative ER

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>ER Registration-Hosp<p></p><p><b>
Work Shift:
</b></p>Night<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.</b></p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b></p><p>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
The <b>Senior Acute Patient Access Services Representative</b> provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care).<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.</p><p></p><p>
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.</p><p></p><p><b>
Hours and Schedule: </b><b>Thursday, Friday, Saturday 6pm-6am</b></p><p>
On-call shifts and Holidays may be required. You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.</p><p></p><p><b>
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</b></p><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree in Business Management is preferred.</p><p>
CHAA certification is preferred.</p><p>
Previous patient access and/or cash collections experience is preferred. Work experience with the Company&rsquo;s systems and processes is preferred.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Senior Acute Patient Access Services Representative ER

Tenet Healthcare

<div><h3 class="jobSectionHeader"><b>Job Summary</b></h3>
<p><b>
Spanish Bilingual Required
</b></p><p><b>JOB SUMMARY</b>
</p><p>Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during &amp; after date of service.</p>
<p>
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p>
<p><i>
Include the following. Others may be assigned.</i></p>
<div>
<ul><li>Greeting patients following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial &amp; cash control policies &amp; procedures, thoroughly explains and secures Hospital &amp; patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).</li></ul>
<ul><li>Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during &amp; after date of service, performs Hospital cash reconciliation &amp; secured payment entry in adherence to financial &amp; cash control policies &amp; procedures.</li></ul>
<ul><li>Secures medical necessity checks/verification in accordance to Centers for Medicare &amp; Medicaid services, verifies insurance, benefits, coverage &amp; eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled &amp; unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients.</li></ul>
</div>
<p><b>KNOWLEDGE, SKILLS, ABILITIES</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Minimum typing skills of 35 wpm</li>
<li>Demonstrated working knowledge of PC/CRT/printer</li>
<li>Knowledge of function and relationships within a hospital environment preferred</li>
<li>Customer service skills and experience
</li><li>Ability to work in a fast paced environment
</li><li>Ability to receive and express detailed information through oral and written communications</li>
<li>Understanding of Third Party Payor requirements preferred</li>
<li>Understanding of Compliance standards preferred</li>
<li>Must be able to perform essential job duties in at least two Patient Access service areas including Emergency Department.</li>
<li>Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.</li>
<li>Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
</li><li>Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.</li>
</ul>
<p></p><p><b>Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.</b></p>
<p><b>
EDUCATION / EXPERIENCE</b></p>
<p><i>
Include minimum education, technical training, and/or experience preferred to perform the job.</i></p>
<ul>
<li>High School Diploma or GED required.</li>
<li>0 &ndash; 1 year in a Customer Service role.
</li><li>0 &ndash; 1 year administrative experience in medical facility, health insurance, or related area preferred</li>
<li>Some college coursework is preferred
</li></ul><p><b>PHYSICAL DEMANDS
</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Must be able to sit at computer terminal for extended periods of time.</li>
<li>Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.
</li><li>Occasionally lift/carry items weighing up to 25 lbs.</li>
<li>Frequent prolonged standing, sitting, and walking.</li>
<li>Occasionally push a wheelchair to assist patients with mobility problems.</li>
</ul>
<p></p><p><b>WORK ENVIRONMENT
</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul>
<li>Hospital administration</li>
<li>Can work in patient care locations which include potential exposure to life-threatening patient conditions.
</li></ul><p></p><p><b>OTHER</b></p>
<ul>
<li>Must be available to work hours and days as needed based on departmental/system demands.</li>
</ul>
<p>As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!</p>
<p>
</p><p>Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.<br>
Tenet participates in the E-Verify program. Follow the link below for additional information.<br>
E-Verify: http://www.uscis.gov/e-verify<br>
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.
</p>
2603013160</div>

Patient Access Rep II, Days - THOP East Campus

Advanced Urology

<div><p><b>Job Title &ndash; Position Description: </b>Patient Representative I/Call Center Scheduling Coordinator</p><p><b>
Reports to: </b>Team Lead</p><p><b>
 </b><b>MISSION</b></p><p>
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.</p><p><b>
OUTCOMES</b></p><ul><li>
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.</li><li>
Using excellent customer service skills, communicates in an effective and professional manner across all modalities.</li><li>
Ensure optimal customer service by utilizing provided feedback to enhance patient experience<i>.</i></li><li>
Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.</li><li>
Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.</li></ul><p><b>
COMPETENCIES</b></p><p><b>
Job Related Competencies:</b></p><ul><li><b>
Action Oriented:</b><b> </b>Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li><b>
Demonstrates Self Awareness:</b><b> </b>Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.</li><li><b>
Resourcefulness:</b> Securing and deploying resources effectively and efficiently.</li><li><b>
Tech Savvy:</b><b> </b>Anticipating and adopting innovation in business building digital and technology applications.</li></ul><p><b>
Cultural Competencies:</b></p><p>
Advanced Values:</p><ul><li><b>
People</b><ul><li><b>
Collaborates:</b><b> </b>Building partnerships and working collaboratively with others to meet shared objectives</li></ul></li><li><b>
Heart</b><ul><li><b>
Patient Focus:</b><b> </b>Building strong patient relationships and delivering patient centric solutions</li></ul></li><li><b>
Service</b><ul><li><b>
Instills Trust:</b><b> </b>Gaining the confidence and trust of others through honesty, integrity, and authenticity</li></ul></li><li><b>
Excellence</b><ul><li><b>
Cultivates Innovation:</b><b> </b>Creating new and better ways for the organization to be successful</li></ul></li></ul><p>
Behaviors:</p><ul><li><b>
Being Resilient:</b><ul><li>
Rebounding from setback and adversity when facing difficult situations</li></ul></li><li><b>
Self-Development:</b><ul><li>
Actively seeking new ways to grow and be challenged using both formal and informal development challenges</li></ul></li><li><b>
Optimizes Work Processes:</b><ul><li>
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul></li><li><b>
Professional Communication:</b><ul><li>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone</li></ul></li></ul><p></p><p><b><br>
QUALIFICATIONS</b></p><p><b>
Basic Qualifications:</b></p><p>
Education:</p><ul><li>
High School Diploma or GED</li></ul><p>
Previous, Job Relevant Work Experience: Level 1</p><ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul><p>
Previous, Job Relevant Work Experience: Level 2</p><ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
2-3 years of call center experience</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul><p><b>
Preferred Qualifications:</b></p><p>
Previous, Job Relevant Work Experience:</p><ul><li>
3+ years of customer experience</li><li>
Working experience in call center setting</li><li>
Working experience in healthcare setting</li><li>
Working knowledge of healthcare insurance benefits</li><li>
Fluent in Spanish</li></ul></div>

Patient Representative I/Call Center Scheduling Coordinator

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