patient access representative

University of Miami

<p><b>CORE JOB SUMMARY </b></p><p>The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.</p><p><b>CORE JOB FUNCTIONS </b></p><p>1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.</p><p>2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.</p><p>3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.</p><p>4. Collaborates with scheduling departments to identify add-on patients.</p><p>5. Obtains necessary authorizations, pre-certifications, and referrals.</p><p>6. Notifies patients of liabilities and collects funds.</p><p>7. Maintains appropriate records, files, and accurate documentation in the system of record.</p><p>8. Adheres to University and unit-level policies and procedures and safeguards University assets.</p><p><i><b>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.</b></i></p><p><b>CORE QUALIFICATIONS </b></p><p><b>Education:</b></p><p>High school diploma or equivalent</p><p><b>Certification and Licensing:</b></p><p>Not Applicable</p><p><b>Experience:</b></p><p>Minimum 2 years of relevant experience</p><p><b>Knowledge, Skills and Attitudes:</b></p><p>&middot; Knowledge of generally accepted accounting procedures and principles.</p><p>&middot; Skill in completing assignments accurately and with attention to detail.</p><p>&middot; Ability to process and handle confidential information with discretion.</p><p>&middot; Ability to work independently and/or in a collaborative environment.</p><p>&middot; Ability to communicate effectively in both oral and written form.</p><p><b>DEPARTMENT ADDENDUM</b></p><p><b>Department Specific Functions</b></p><p>1. Projects a welcoming professional demeanor.</p><p>2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.</p><p>3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.</p><p>4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.</p><p>5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.</p><p>6. Coordinates patient flow to ensure timely check-in and arrival to service area.</p><p>7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.</p><p>8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.</p><p>9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.</p><p>10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.</p><p>11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.</p><p>12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.</p><p>13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.</p><p>14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.</p><p>15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.</p><p>16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.</p><p>17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.</p><p>18. Ensures proper physical distancing is always maintained following established guidelines.</p><p>19. Works with healthcare team to resolve unique situations and troubleshoot issues.</p><p>20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.</p><p>21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.</p><p><b>AREA SPECIFIC</b></p><p><b>ER </b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.</p><p>&middot; Proficient knowledge of ASAP module.</p><p>&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.</p><p>&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.</p><p>&middot; Must adhere to PPE requirements as dictated by the specific situation.</p><p><b>ADMITTING</b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.</p><p>&middot; Proficient knowledge of ADT module.</p><p>&middot; On-call and rotating schedule for evenings, weekends, and holidays.</p><p>&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. </p><p>&middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. </p><p>&middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.</p><p>&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. </p><p>&middot; Coordinates with bed control on bed availability.</p><p>&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.</p><p>&middot; Responsible for processing admissions orders received via in-basket messaging.</p><p>&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.</p><p><b>CTU</b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.</p><p><b>HOSPITAL BASED CLINIC</b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.</p><p><b>PRACTICE BASED CLINIC</b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.</p><p><b>REMOTE BASED</b></p><p>&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.</p><p><b>Department Specific Qualifications </b></p><p><b>Education:</b></p><p>High School diploma or equivalent</p><p><b>Certification and Licensing:</b></p><p>Not Applicable</p><p><b>Experience:</b></p><p>Minimum 2 year of relevant experience.</p><p>Any appropriate combination of relevant education, experience or certification may be considered.</p><p>A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.</p><p><b>Knowledge, Skills and Attitudes:</b></p><p>&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.</p><p>&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.</p><p>&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)</p><p>&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.</p><p>&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.</p><p>&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.</p><p>&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.</p><p>&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.</p><p>&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.</p><p>&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.</p><p>&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.</p><p>&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.</p><p>&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.</p><p>&middot; Skill in completing assignments accurately with attention to detail.</p><p>&middot; Ability to work independently and/or in a collaborative environment.</p><p>&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.</p><p><b>PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT</b></p><p><i>The following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></p><p><b>Working Conditions</b></p><p><b>Environmental Dimension</b></p><p><b>Never</b></p><p><b>Occasionally</b></p><p><b>Frequently</b></p><p><b>Constantly</b></p><p>Conditions of extreme heat or extreme cold</p><p>X</p><p>Wet/Humid conditions</p><p>X</p><p>Fumes/Dust/Dirt/Smoke</p><p>X</p><p>Confined areas</p><p>X</p><p>High places</p><p>X</p><p>Equipment in motion</p><p>X</p><p>High noise levels</p><p>X</p><p>Environmental hazards</p><p>X</p><p>Exposure to TB</p><p>X</p><p>Exposure to Blood-borne Pathogens</p><p>X</p><p>Exposure to Radiant Energy</p><p>X</p><p>Outdoor/Exposed areas</p><p>X</p><p><b>Equipment Used</b></p><p><b>Equipment Used</b></p><p><b>Never</b></p><p><b>Occasionally</b></p><p><b>Frequently</b></p><p><b>Constantly</b></p><p><b>Vehicle Type</b></p><p>Operate vehicles (Select Vehicle)</p><p>X</p><p>Use hand tools</p><p>X</p><p>Use power tools</p><p>X</p><p><b>Physical Requirements</b></p><p><b>Physical Dimension</b></p><p><b>Never</b></p><p><b>Occasionally</b></p><p><b>Frequently</b></p><p><b>Constantly</b></p><p><b>Weight</b></p><p>Sitting</p><p>X</p><p>Standing</p><p>X</p><p>Walking</p><p>X</p><p>Stooping/Climbing</p><p>X</p><p>Carrying</p><p>X</p><p>20 lbs</p><p>Kneeling</p><p>X</p><p>Crouching</p><p>X</p><p>Bending</p><p>X</p><p>Crawling</p><p>X</p><p>Reaching</p><p>X</p><p>Handling</p><p>X</p><p><b>Sensory Requirements</b></p><p><b>Sensory Dimension</b></p><p><b>Never</b></p><p><b>Occasionally</b></p><p><b>Frequently</b></p><p><b>Constantly</b></p><p><b>Vision Type</b></p><p>Vision</p><p>X</p><p>Near</p><p>Depth Perception</p><p>X</p><p>Color Vision</p><p>X</p><p>Peripheral</p><p>X</p><p>Concentration</p><p>X</p><p>Use of keyboard or touchscreen</p><p>X</p><p>Talking</p><p>X</p><p>Feeling</p><p>X</p><p>Smelling</p><p>X</p><p><b>The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.</b></p><p>End of Job Description</p><p>Job Type: Full-time</p><p>Pay: $18.81 - $24.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Patient Access Representative 2

Tuscany Heart & Specialty Surgical Center

<p><b>JOB SUMMARY</b></p><p>The <b>Patient Access Representative</b> serves as the primary point of contact for patients and visitors, ensuring a professional and welcoming first impression. This role is responsible for managing front-office operations, including answering phones, patient registration, insurance verification, and electronic health record (EHR) maintenance to support seamless patient flow.</p><p><b>RESPONSIBILITIES</b></p><ul><li><b>Communication Management:</b> Manage a multi-line telephone system by professionally screening calls, taking accurate messages, and routing inquiries to the appropriate clinical or administrative staff.</li><li><b>Patient Engagement:</b> Greet patients and visitors upon arrival, verifying identity and demographic information against the daily schedule while providing clear updates on wait times or delays.</li><li><b>Scheduling &amp; Intake:</b> Efficiently schedule and coordinate appointments within the <b>eClinicalWorks (eCW)</b> EMR system, monitoring emails throughout the day for urgent add-ons or scheduling modifications.</li><li><b>Insurance &amp; Financial Verification:</b> Conduct comprehensive insurance verification to confirm eligibility, benefits, and coverage requirements prior to service.</li><li><b>Records Management:</b> Prepare and review patient charts for accuracy and compliance with practice guidelines; digitize medical records by scanning documents directly into the EHR system.</li><li><b>Administrative Support:</b> Execute various clerical duties and special projects as assigned to maintain operational efficiency.</li></ul><p>Job Type: Full-time</p><p>Pay: $30,000.00 - $37,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Front Office: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location: In person</p>

Patient Access Representative

Lexington Health

<div><p>LMC Irmo - Radiology
<br>
PRN<br>
Rotating<br>
As needed</p><br>
<p></p>
<p>
Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet <i>with Distinction</i> status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News &amp; World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.</p><br>
<p></p>
<p>
Lexington Health also includes an accredited Cancer Center of Excellence, the state&rsquo;s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer&rsquo;s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately record payments.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2>
</div><div><p><b>
Minimum Education: </b>High School diploma or Equivalent<br>
<b>Minimum Years of Experience:</b> None<br>
<b>Substitutable Education &amp; Experience:</b> None<br>
<b>Required Certifications/Licensure: </b>None<br>
<b>Required Training: </b>Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required);<br>
Experience with personal computers (PC&rsquo;s), possess excellent oral and verbal communicative skills and demonstrates ability to work well with people and handle potentially stressful situations;</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2>
</div><div><ul><li>Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.</li>
<li>Ability to think analytically in order to produce quality work; works efficiently and professionally.</li>
<li>Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs, i.e., hard of hearing, etc.</li>
<li>Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.</li>
<li>Must possess appropriate interviewing, communication and negotiation skills, including the ability to listen.</li>
<li>Must work be able to work closely with department during disaster team drills and enactments.</li>
<li>Obtains and enters demographic and financial information to ensure the accuracy of the patient&rsquo;s Medical Record and the appropriate identification and signatures required by law.</li>
<li>Enters information from the physician&rsquo;s order into the appropriate patient&rsquo;s EHR.</li>
<li>Schedules appointments from the physician order entry when needed.</li>
<li>Interview patients and/or their representatives to obtain demographic and financial information.</li>
<li>Responsible for obtaining proper consent on adults as well as minors.</li>
<li>Responsible for obtaining necessary signatures for registration.</li>
<li>Responsible for obtaining copies/scanning of driver&rsquo;s license and insurance cards.</li>
<li>Assist patients to appropriate departments and/or nursing units.</li>
<li>Communicates face-to-face and by way of phone with patients and patients&rsquo; representatives as needed.</li>
<li>Obtain Workers Compensation information at the time registration and verify as needed</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Duties &amp; Responsibilities</b></h2>
</div><div><ul><li>Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.</li>
<li>Collects Point of Service payments as appropriate and accurately records payments, adhering to the precautions as set forth by the Supervisor.</li>
<li>Collect Point of Service payments as appropriate and accurately record payments.</li>
<li>Verifies balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed. Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place. Money shall never be left unattended and money shall be secured at all times in the Cash Drawer proper or safe.</li>
<li>Professional in appearance, communications, and knowledge.</li>
<li>Accepts chain of command, supervision and constructive criticism.</li>
<li>Contributes to teamwork and creates harmonious relations with others. Displays positive attitude toward job duties and assigned tasks.</li>
<li>Discourages gossip and treats others as they wish to be treated. Speaks positively about LMC, the department, other employees, and guests.</li>
<li>Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.</li>
<li>Maintains professional communications with all departments within the Lexington Medical Center community as needed.</li>
<li>Attends monthly department meetings. When unable to attend due to work flow, meeting minutes by way of e-mail are to be read, signed, and sent back to Supervisor as an acknowledgement of understanding. (applied to your minimal 8 Hrs. of Departmental Training)</li>
<li>Performs all other appropriate activities as directed by Management Team as necessary to meet patient&rsquo;s needs and to achieve the required departmental and organizational outcomes.</li>
<li>Utilizes the Service Recovery Process to resolve complaints.</li>
<li>Documents all situations that arise out of the ordinary.</li>
<li>Possesses knowledge of how to secure translators for patients or other parties requiring assistance.</li>
<li>Ensure Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal. Initial RCRA training is received within 6 months of the hire date and continuing with annual RCRA training.</li>
<li>Performs duties as assigned by authorized personnel or as required and meets assigned time frame.</li>
</ul>
</div></div></div><p>We are committed to offering quality, cost-effective benefits choices for our employees and their families:</p>
<ul>
<li>Day ONE medical, dental and life insurance benefits</li>
<li>Health care and dependent care flexible spending accounts (FSAs)</li>
<li>Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.</li>
<li>Employer paid life insurance &ndash; equal to 1x salary</li>
<li>Employee may elect supplemental life insurance with low cost premiums up to 3x salary</li>
<li>Adoption assistance</li>
<li>LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment</li>
<li>Tuition reimbursement</li>
<li>Student loan forgiveness</li>
</ul>
<p><b>Equal Opportunity Employer</b><br>
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee&rsquo;s desires and abilities and the hospital&rsquo;s needs.</p></div>

Sky Lakes Medical Center

<p>QUALIFICATIONS<br/></p><p>Required: Medical or clerical experience; 50 wpm keyboard skills; Excellent spelling, math, problem solving skills; Filing skills; telephone skills; data entry: Ability to work independently and with co-workers as well as communicate effectively with patients and professionals; and Ability to prioritize, organize, and attend to detail.<br/></p><p>Preferred: Medical terminology, and limited ICD-9 coding knowledge.<br/></p><p>TYPICAL PHYSICAL/MENTAL DEMANDS<br/></p><p>Medium physical demand level capabilities required. Must be able to accommodate fast, efficient pace. Must be able to sit, stand, or walk for extended periods of time. Must be able to lift up to 40 pounds and push a wheelchair up to 250 pounds. Assist a patient in and out of a chair, wheelchair, or from an automobile and be able to ride in an elevator. 20/25 vision with correction required. Good hearing and legible handwriting.<br/></p><p>ESSENTIAL JOB FUNCTIONS<br/></p><p>Performs department patient and visitor reception, and directs patient to the appropriate location.<br/>Obtains and verifies insurance and billing information. Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.<br/>Audits charts daily for completeness and accuracy. Completes follow-ups within the designated time required. Forwards follow-ups that need to be completed before next scheduled shift to the appropriate person.<br/>Prepares identification bracelet as well as paperwork used during patient care in a timely manner.<br/>Maintains &gt;95% accuracy.<br/>Able to look up non-scheduled patient exams in the data base.<br/>Contacts appropriate people when office equipment repair is needed.<br/>Maintains close working relationship with ancillary clinical departments and physician&rsquo;s offices.<br/>Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.<br/>Trains and orients new department clerical staff.<br/>Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.<br/>Handles stress and pressure and has the ability to make decisions.<br/>Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.<br/>Maintains competency in all position responsibilities.<br/>Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization. This will be apparent by ongoing completion of any or all of the following: proficiency testing, skill demonstration, practice of core standards for service excellence, and documentation review.<br/>While performing job tasks, demonstrates awareness of age specific practices of the customer(s).<br/>While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).<br/>While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).<br/></p><p>MARGINAL JOB FUNCTIONS<br/></p><p>Performs other duties as assigned.<br/></p><p>Work Location: In person<br/></p>

Frye Regional Medical Center

<div><p>Schedule: Monday-Friday, 7:30am &ndash; 4:00pm, plus on-call</p><p><b>
Job Summary</b></p><p>
The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.</p><p><b>
COMPANY DESCRIPTION</b></p><p>
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.</p><p><b>
Essential Functions</b></p><ul><li><p>
Assist manager and in creating staff schedules and ensures adequate coverage</p></li><li><p>
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations</p></li><li><p>
Promotes and demonstrates excellent customer service</p></li><li><p>
Maintain QA statistics (Including patient wait times, etc.) and report results to manager</p></li><li><p>
Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met</p></li><li><p>
Assists manager in educating registration staff of any changes pertinent to their roles</p><p></p><p><b><br>
Required Skills</b></p><p></p><p><br>
Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.</p></li></ul><p><b>
Benefits -</b> Wide range of benefits options!</p><ul><li><p>
Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.</p></li><li><p>
HSA</p></li><li><p>
401(K) retirement plan contributions</p></li><li><p>
Generous Paid Time Off</p></li><li><p>
Accident &amp; Critical Illness Insurance</p></li><li><p>
Prescription Assistance with OptumRx</p></li><li><p>
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.</p></li><li><p>
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.</p></li><li><p>
Free travel and entertainment discount program to ensure you enjoy your time away from work.</p></li></ul><p></p><p><b><br>
Why join our team?</b></p><p>
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!</p><p></p><p><b><br>
Minimum Education</b></p><ul><li><p>
High school diploma or equivalent required</p></li><li><p>
Associates degree in Business, Finance, Health Info Management, or related field preferred.</p></li></ul><p><b><br>
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran</b></p>
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.</div>

Patient Access Representative, Senior

Cleveland Clinic

<p></p><div><div><p>Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.</p><p></p><p><br>
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes.</p><p></p><p><b><br>
A caregiver in this role works evenings from 3:00 p.m. &ndash; 11:30 p.m. with weekend and holiday requirements.</b></p><p></p><p><br>
A caregiver who excels in this role will:</p><ul><li><p>
Perform registration and obtain information about demographics, insurance, medical and financial.
</p></li><li><p>Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
</p></li><li><p>Function as a Super User and act as a resource for training of new caregivers.
</p></li><li><p>Provide registration and cash collection access in Epic.</p></li></ul><p><br>
</p><p>Minimum qualifications for the ideal future caregiver include:</p><ul><li><p>
High School Diploma OR GED<b> and</b> two years of experience in a customer-facing role with in person or phone contact</p></li><li><p><b>
OR </b>an Associate&rsquo;s Degree <b>and</b> one year of experience</p></li><li><p><b>
OR</b> a Bachelor&rsquo;s Degree</p></li><li><p>
Knowledge of medical terminology <b>OR</b> completion of course within year of hire</p></li><li><p>
Basic PC software application knowledge and ability to use multiple data systems</p></li></ul><p></p><p><b>
Physical Requirements:
</b></p><ul><li><p>Ability to communicate and exchange accurate information.</p></li><li><p>
Ability to perform work in a stationary position for extended periods.
</p></li><li><p>Ability to work with physical records or operate a computer or other office equipment.
</p></li><li><p>In some locations, ability to travel throughout the hospital system.
</p></li><li><p>In some locations ability to move up to 25 lbs.</p></li></ul><p></p><p><b>
Personal Protective Equipment:
</b></p><ul><li><p>Follows standard precautions using personal protective equipment as required.</p></li></ul></div><p></p><div><p><b>
Pay Range</b></p><p></p><p>
Minimum hourly: $15.75</p><p></p><p>
Maximum hourly: $21.65</p><p>
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate&rsquo;s actual compensation will be determined after taking factors into consideration such as the candidate&rsquo;s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic&rsquo;s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).</p></div></div>

Patient Access Representative I

University Health KC

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
Patient Access Representative (7:00P-7:30A)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
University Health Truman Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHTMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
7:00PM - 7:30AM<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
36<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

Patient Access Representative (7:00P-7:30A)

Search 10000+ Patient access representative jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 patient access representative jobs Near Me

Patient Access Representative 2

Patient Access Representative

Patient Access Representative

Patient Access Representative

Patient Access Representative, Senior

Patient Access Representative I

Patient Access Representative (7:00P-7:30A)