patient access specialist

Ensemble Health Partners

<div>Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:<ul><li>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</li><li>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</li><li>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</li></ul>
The Opportunity:
<div><div><div><div><div><div><div><div><div>ENTRY LEVEL CAREER OPPORTUNITY OFFERING:<ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.65/hr based on experience</li></ul>
***The hours available are PRN - Per Diem***
***This position is an onsite role and candidates must be able to work on-site ****
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:<ul><li>
The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.</li><li>
Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.</li><li>
Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul>
Experience:<ul><li>
1+ years of customer service experience</li><li>
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.</li></ul>
Required Education:<ul><li>
High School Diploma/GED Required</li></ul>
Certification:<ul><li>
CRCR Required within 6 months of hire (Company Paid)</li></ul></div></div></div></div></div></div></div></div></div>
Join an award-winning company
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024<ul><li>
Innovation</li><li>
Work-Life Flexibility</li><li>
Leadership</li><li>
Purpose + Values</li></ul>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:<ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
</li><li>Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</li><li>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</li></ul>
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.
Employment Disclaimers &ndash; Ensemble</div>

Patient Access Specialist - PRN

INTEGRIS Health

<div>INTEGRIS Health, Oklahoma&rsquo;s largest not-for-profit health system has a great opportunity for a Patient Access Specialist in Woodward, OK. In this position, you&rsquo;ll work Full Time Days 5:30am-5:30pm with our Patient Registration team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. 
The Patient Access Specialist is responsible for the provision of patient access activity for ancillary, diagnostic, surgical and emergency services as assigned to facilitate efficient operations, expeditious reimbursement and optimal customer satisfaction and employee satisfaction. Acts as a liaison between INTEGRIS and patients, providers, and payers for all pre-care matters related to account resolution. Provides information regarding the patients coverage eligibility and benefits, patients financial liability, INTEGRIS Health's billing practices and policies. Assists patients in understanding coverage benefits and coverage terminology.
INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
The Patient Access Specialist responsibilities include, but are not limited to, the following:
<ul><li>Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol</li>
<li>Performs financial counseling activity including screening for government programs and financial assistance, payment options and arrangements, processing point of service payments, verifying patient demographic information, obtaining signatures for required paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol</li>
<li>Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers</li>
<li>Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.</li>
<li>Collects patient payments and follows levels of authority to ensure financial clearance</li>
<li>Documents all patient account activities concisely, including authorization and patient liability requirements</li>
<li>Performs filing, data entry, and other duties as assigned.</li>
<li>Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability * Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements</li>
<li>Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability</li>
<li>Participates in team-oriented process improvement initiatives for the department and organization</li>
<li>Participates in continuous quality improvement efforts, establishes goals with supervisors and tracks progress</li>
<li>Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts</li>
<li>Follows all safety rules while on the job, reports accidents promptly and corrects minor safety hazards</li>
</ul>
Reports to assigned supervisor.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
<ul>
<li>1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables)</li>
<li>Previous experience in one of the following: scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting</li>
<li>May consider successful completion of 1100+ related Career Tech program or one year of college coursework in a related field in lieu of experience</li>
<li>College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA) preferred</li>
<li>Previous experience should include utilizing standard office equipment and PC software</li>
<li>Previous experience with medical terminology, basic ICD 10 and CPT coding preferred</li>
<li>Must be able to communicate effectively with others in English (verbal/written)</li></ul></div>

Patient Access Specialist - Days - Woodward

University of Texas Medical Branch

<div>EDUCATION &amp; EXPERIENCE:
Minimum Qualifications:<ul><li>
Associate&rsquo;s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
</li></ul>Preferred Qualifications:<ul><li>
Previous experience in a healthcare setting and/or high-volume call center environment preferred.
</li></ul>JOB SUMMARY:
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller&rsquo;s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Provides high level customer service skills for 24/7, 365 days a year Call Center.</li><li>
Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.</li><li>
Promotes positive and professional communication</li><li>
Provides a professional and empathetic voice to the callers to nurture their needs</li><li>
Analyzes caller concerns and determines best course of action to resolve and address their concern.</li><li>
Gateway to appointment scheduling for large numbers of UTMB clinics.</li><li>
Efficiently communicates callers&rsquo; requests and determines the best solution.</li><li>
Able to cancel and reschedule based on patients&rsquo; needs and clinic guidelines</li><li>
Escalates patient concerns and issues-utilizing defined processes</li><li>
Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file</li><li>
Works with Access center nursing staff to quickly identify and resolve urgent patient issues.</li><li>
Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.</li><li>
Facilitates physician consultation requests and assists with patient referrals when appropriate.</li><li>
Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.</li><li>
Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system</li><li>
Enforces UTMB regulations and guidelines when utilizing the systems</li><li>
Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.</li><li>
Is knowledgeable and proficient in the scheduling process for all clinic areas</li><li>
Understands the procedures for each clinic and educates the caller</li><li>
Skilled at utilizing software applications for making appointments</li><li>
Utilizes critical thinking to determine call priority to support nursing intervention</li><li>
Enhances customer confidence by expediting callers concerns to appropriate individuals</li><li>
Crucial to the facilitation of the consumer online appointment request system</li></ul>
Marginal or Periodic Functions:<ul><li>
Performs related duties as required.</li></ul>
WORKING ENVIRONMENT/EQUIPMENT:<ul><li>
Standard office environments.</li><li>
Standard office equipment.</li></ul>
SALARY RANGE:
Actual salary commensurate with experience.
WORK SCHEDULE:
Onsite position, Monday through Friday, 8:00 AM - 5:00 PM. Includes holidays. Employees may qualify for hybrid and/or remote scheduling after successful completion of training and performance expectations. 
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.</div>

Patient Access Specialist - Access Center

<div>Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:<ul><li>
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.</li><li>
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.</li><li>
Striving for Excellence: Execute at a high level by demonstrating our &ldquo;Best in KLAS&rdquo; Ensemble Difference Principles and consistently delivering outstanding results.</li></ul>
The Opportunity:
<div><div><div><div><div><div><div><div><div>ENTRY LEVEL CAREER OPPORTUNITY OFFERING:<ul><li>
Bonus Incentives</li><li>
Paid Certifications</li><li>
Tuition Reimbursement</li><li>
Comprehensive Benefits</li><li>
Career Advancement</li><li>
This position pays between $17.00 - $18.65/hr based on experience</li></ul>
***The hours available are Part-Time (24 hours) Tues, Thur, Fri 8am-4:30pm rotating weekend and holiday***
***This position is an onsite role and candidates must be able to work on-site ****
We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.
Job Responsibilities:<ul><li>
The Patient Access Representative is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization.</li><li>
Responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing a overlay tool while providing excellent customer service as measured by Press Ganey.</li><li>
Operates the telephone switchboard to relay incoming, out-going and inter-office calls as applicable. They are to adhere to policies, and provide excellent customer service in these interactions with the appropriate level of compassion. Patient Access staff will be held accountable for point of service goals as assigned.</li><li>
Responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership.</li><li>
Responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.</li><li>
Explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witnesses name.</li><li>
Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.</li><li>
Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.</li><li>
Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.</li></ul>
Experience:<ul><li>
1+ years of customer service experience</li><li>
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.</li></ul>
Required Education:<ul><li>
High School Diploma/GED Required</li></ul>
Certification:<ul><li>
CRCR Required within 6 months of hire (Company Paid)</li></ul></div></div></div></div></div></div></div></div></div>
Join an award-winning company
Five-time winner of &ldquo;Best in KLAS&rdquo; 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024<ul><li>
Innovation</li><li>
Work-Life Flexibility</li><li>
Leadership</li><li>
Purpose + Values</li></ul>
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:<ul><li>
Associate Benefits &ndash; We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.</li><li>
Our Culture &ndash; Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
</li><li>Growth &ndash; We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.</li><li>
Recognition &ndash; We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.</li></ul>
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role&rsquo;s range.
Employment Disclaimers &ndash; Ensemble</div>

Patient Access Specialist - Part-Time

Naven Health, Inc

<div>Extraordinary Careers. Endless Possibilities.
With the nation&rsquo;s largest home infusion provider, there is no limit to the growth of your career.
 Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you&rsquo;re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary:
The Patient Access Specialist supports patients referred to Option Care Health to receive Specialty Infusion Services by coordinating referrals, intake documentation, and cross-functional communication to ensure a seamless transition into care.
 
 
This role partners closely with referral sources, sales, pharmacy, nursing, and internal teams to support timely access to therapy while delivering a consistent, high-quality experience for patients and referral partners.
Job Description:
Job Responsibilities<ul><li>
Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.</li><li>
Creates, communicates and obtains all required documentation for new referrals.</li><li>
Secures patient&rsquo;s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).</li><li>
Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).</li><li>
Assist Supervisor and Manager with special assignments as needed.</li></ul>
Supervisory Responsibilities
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
High school diploma or equivalent is required.
Minimum of two years of experience in related experience required.
Basic Qualifications
Ability to multi-task and support numerous referrals/priorities at one time.
Ability to work in a fast past environment.
Must be detail-oriented and have a high degree of quality focus.
High degree of customer service skills required.
Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.
Travel Requirements
N/A
Preferred Qualification &amp; Interests
Previous healthcare/medical billing experience preferred.
May perform other duties as assigned
Due to state pay transparency laws, the full range for the position is below:
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Pay Range is $22.55-$32.63
Benefits:<ul><li>Medical, Dental, &amp; Vision Insurance</li><li>Paid Time off</li><li>Bonding Time Off</li><li>401K Retirement Savings Plan with Company Match</li><li>HSA Company Match</li><li>Flexible Spending Accounts</li><li>Tuition Reimbursement</li><li>myFlexPay</li><li>Family Support</li><li>Mental Health Services</li><li>Company Paid Life Insurance</li><li>Award/Recognition Programs</li></ul>
Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.</div>

Patient Access Specialist - California REMOTE

<div>EDUCATION &amp; EXPERIENCE:
Minimum Qualifications:<ul><li>
Associate&rsquo;s degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
</li></ul>Preferred Qualifications:<ul><li>
Previous experience in a healthcare setting and/or high-volume call center environment preferred.
</li></ul>JOB SUMMARY:
The Patient Access Specialist represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the caller&rsquo;s need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Provides high level customer service skills for 24/7, 365 days a year Call Center.</li><li>
Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs.</li><li>
Promotes positive and professional communication</li><li>
Provides a professional and empathetic voice to the callers to nurture their needs</li><li>
Analyzes caller concerns and determines best course of action to resolve and address their concern.</li><li>
Gateway to appointment scheduling for large numbers of UTMB clinics.</li><li>
Efficiently communicates callers&rsquo; requests and determines the best solution.</li><li>
Able to cancel and reschedule based on patients&rsquo; needs and clinic guidelines</li><li>
Escalates patient concerns and issues-utilizing defined processes</li><li>
Able to preregister patients as required; obtain patient demographics and insurance information and updates as required to ensure most accurate information is on file</li><li>
Works with Access center nursing staff to quickly identify and resolve urgent patient issues.</li><li>
Listens to and re-emphasizes caller concerns, ensuring accurate triage and effective communications.</li><li>
Facilitates physician consultation requests and assists with patient referrals when appropriate.</li><li>
Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care.</li><li>
Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system</li><li>
Enforces UTMB regulations and guidelines when utilizing the systems</li><li>
Is knowledgeable of the entire institution, all clinical departments and resources, Locations, Contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans.</li><li>
Is knowledgeable and proficient in the scheduling process for all clinic areas</li><li>
Understands the procedures for each clinic and educates the caller</li><li>
Skilled at utilizing software applications for making appointments</li><li>
Utilizes critical thinking to determine call priority to support nursing intervention</li><li>
Enhances customer confidence by expediting callers concerns to appropriate individuals</li><li>
Crucial to the facilitation of the consumer online appointment request system</li></ul>
Marginal or Periodic Functions:<ul><li>
Performs related duties as required.</li></ul>
WORKING ENVIRONMENT/EQUIPMENT:<ul><li>
Standard office environments.</li><li>
Standard office equipment.</li></ul>
SALARY RANGE:
Actual salary commensurate with experience.
WORK SCHEDULE:
This is a floater position. 75% of time is based at the Access Center; 25% of time is spent on-campus at the hospital as departmental need requires. Monday through Friday, 8:30 AM to 5:00 PM. 
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.</div>

Patient Access Specialist - Hospital Follow Up

Billings Clinic

<div>You&rsquo;ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet&reg; Recognition consecutively since 2006.
And you&rsquo;ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! 
 
You can make a difference here.
About Us 
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. 
 
Your Benefits 
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence 
Billings Clinic is proud to be recognized for nursing excellence as a Magnet&reg;-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Patient Access Specialist - Admitting (Full-time) 
ADMITTING (BILLINGS CLINIC HOSPITAL) 
req11674 
 
Shift: Evening, Nights, Weekend 
Employment Status: Full-Time (.75 or greater) 
Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt) 
Starting Wage DOE: 17.00 - 21.25 
Patient Access Specialists are responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, collection of co-payments. Will be assigned to work in one or more of the primary admission areas to include the Emergency Department triage or discharge desk, psychiatric center, endoscopy, insurance verification, reference laboratory, PAT lab and/or front desk.
Essential Job Functions<ul><li>Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
</li><li>Completes on-line registration information gathering demographic and insurance information that results in the ability to provide accurate information for patients, guarantor, and insurance follow-up. Performs bedside registration in the ED in accordance with policies and procedures. During system down times, adheres to down time/disaster registration procedures to ensure accurate handling of information.
</li><li>Completes pre-registrations and ensures 95% of all scheduled admissions are performed in advance of date of service.
</li><li>Schedules and coordinates appointments in a manner that meets the patient&rsquo;s needs and assists department in management of patient flow utilizing knowledge of MD, PAT Lab and endoscopy scheduling protocols.
</li><li>Coordinates with patients and providers, to ensure verification of insurance information is obtained and entered into the hospital system for reimbursement purposes.
</li><li>Educates patients regarding NOPP, Patient Rights and Conditions of Admissions and obtains appropriate signatures.
</li><li>Performs reception functions for PAT Lab, endoscopy and Ed triage/discharge.
</li><li>Ensures proper patient chart flow and filing procedures adhering to procedures established by Health Information Management.
</li><li>Coordinates, promotes distribution and educates patients on patient satisfaction surveys.
</li><li>Initiates collection of co-payments in accordance with each patient&rsquo;s individual insurance requirements. Accepts all other payments on accounts and provides cash receipts for all transactions.
</li><li>Maintains and reconciles cash drawer bank by following written reconciliation policies and procedures - ensuring each cash drawer balances daily (Front Desk and ED Discharge areas)
</li><li>Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
</li><li>Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
</li><li>Performs other duties as assigned or needed to meet the needs of the department/organization.</li></ul>
Minimum Qualifications<div>
Education 
<ul><li>16 years of age or older</li><li>High school diploma or equivalent preferred</li><li>Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.</li></ul></div><div>
Experience 
<ul><li>Demonstrated excellence in customer service skills</li></ul></div>
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.
 Billings Clinic is Montana&rsquo;s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.</div>

Patient Access Specialist - Admitting (Full-time)

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