patient access supervisor

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader">Organization Overview</h1>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.<h1 class="jobSectionHeader">
Position Summary</h1>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

Guidehouse

<div>Job Family:
Admitting Representative 
Travel Required:
None 
Clearance Required:
None
What You Will Do:
The Patient Access Lead, in partnership with the Patient Access Supervisor, Manager and Director are responsible for the proactive oversight, of client relationships and strategic initiatives, to ensure quality measures in front-end patient intake operations are consistently met.
This role provides guidance to frontline staff, ensures operational practices are in compliance with State and Federal healthcare regulations (including but not limited to HIPAA, EMTALA and NSA) and serves as one of the communication links between Patient Access and our client&rsquo;s administrative and clinical partners.
The Lead is a Subject Matter Expert (SME), dedicated to maintaining high &ndash; quality data integrity and engages the Patient Access Trainer on developing and putting to practice standardized operating procedures that keep the team informed of evolving workflow updates and or operational compliance requirements.
Core Responsibilities:
Operational Leadership &amp; Communication<ul><li>
Team Guidance: Leads a team of Patient Access Representatives, providing daily guidance to ensure tasks like registration, insurance verification, and financial counseling are completed accurately.</li><li>
Strategic Alignment: Establishes and monitors key performance indicators (KPIs) such as wait times, point-of-service collections, and clean claim rates.</li><li>
Stakeholder Liaison: On occasion, communicates with hospital leadership, clinical departments (ER, Surgery, Imaging, Case Management, Patient Safety and Compliance), and external payers to resolve complex patient account issues or process bottlenecks.</li></ul>
Compliance, Innovation &amp; Quality<ul><li>
Regulatory Oversight: Monitors departmental compliance with State and Federal laws impacting patient intake operations, ensuring all staff adhere to patient privacy practices and billing guidelines.</li><li>
Process Improvement: Acts as an SME to identify &ldquo;pain points&rdquo; in the claim journey; proposes and implements enhancements to the registration workflow to improve the overall patient experience.</li><li>
Complex Problem Solving: Resolves moderately complex issues involving mismatched patient identities, coordination of benefits (COB), or operational opportunities for improvement that impact procedure/service authorization matters.</li></ul>
Talent Management and Training<ul><li>
Staff Development: Responsible for ensuring staff training compliance requirements are met, delegating, and reviewing the work of junior staff to ensure a high level of data quality and professional patient interaction.</li><li>
Resource Creation: Is aware of where to obtain Educational Learning Resources (ELRs) and &ldquo;tip sheets&rdquo; for various workflows completed in the hospital&rsquo;s software (EHR/EMR) systems.</li><li>
Project Oversight: May manage specific departmental projects, such as the implementation of new check-in technology (Epic My Chart), a new financial clearance workflow, within defined budget parameters and or the expansion of registration services to auxiliary departments/service lines.</li></ul>
Core Responsibilities in Detail<ul><li>
Provide Lead cross-departmental support in ED, Mother Child Health, Same Day Surgery, Pre-Registration, Outpatient Registration (Main Admitting), PBX Communications.</li><li>
At the discretion of upper management, lead meetings with client clinical and or administrative leadership.</li><li>
Assist client&rsquo;s effort of neutralizing multi-million dollar impact by 1. Minimizing Do Not Bill days 2. Accelerate claim adjudication by addressing Claim Edit and DNB Workqueues trends.</li><li>
Analyze opportunity for improvement patterns and trends, categorize root-causes per technology, workflow and or isolated vs. systemic causes.</li><li>
Partner with leadership on establishing Quality Assurance measures that address and minimize the impact of trended opportunities rooted in workflow.</li><li>
Escalate to client&rsquo;s IT leadership opportunities categorized and rooted in technology.</li><li>
Provide staff guidance to assure quality in registration, admissions, insurance verification and PBX Communication operations which include but are not limited to:</li><li>
Client Software application - TempTrak monitoring of temperature, pressure, and humidity across hospital equipment and environments, ensuring regulatory compliance and maintaining accurate records.</li><li>
Monitoring of software applications and tools which identify fire locations within the client&rsquo;s facility.</li><li>
Adherence to client&rsquo;s crisis and emergency management plan activation requirements associated with PBX.</li><li>
Monitor and partner with upper management on productivity, quality, and service standard findings.</li><li>
Generate reports and or Electronic Health Record Dashboards which demonstrate performance metrics.</li><li>
Partner with upper management on workflow design, development, orientation and implementation.</li><li>
Support upper management in the maintenance of and staff&rsquo;s adherence to standardized operating procedures.</li><li>
Address patient escalations real-time and or engage upper management when appropriate.</li><li>
Provide front-line operational support when coverage gaps are present and or during patient high census.</li><li>
Analyze daily operations and patient census across the various services lines and present upper management with staff reassignment recommendations when optimization opportunities are present.</li><li>
Ensure staff adherence to State and Federal meal and rest break requirements.</li><li>
Partner with upper management in the development of workflow standards to address operational opportunities for improvement.</li><li>
In partnership with the Patient Access Trainer, assist in ensuring GH New Joiners are assigned a department preceptor and help facilitate GH New Joiner interdepartmental training.</li></ul>
In partnership with upper management, lead hospital emergency and crisis response and mitigation plans.<ul><li>
Ensure staff conduct aligns with GH Code of Conduct expectations and exemplifies behaviors of excellence that facilitate a positive work environment.</li><li>
Adhere to and help ensure staff adherence to both GH and client learning and development assignments and initiatives.</li><li>
Lead audit/root-cause investigative findings meeting with client/hospital clinical leadership and or client administrative leadership.</li><li>
Provide coaching of Patient Access best practices to client&rsquo;s decentralized patient access/patient intake leaders and or areas that do not fall within Guidehouse Leadership reporting structure.</li><li>
Provide mentorship and non-disciplinary coaching to front-line staff.</li><li>
Support Supervisory functions if and when the Supervisor is unavailable (excluding disciplinary discussions with front-line staff).</li><li>
Work under minimal supervision, effectively manage time and competing priorities.</li><li>
Apply knowledge of Microsoft Word, Excel and or Power Point to present data and or construct summary of audit, root-cause and or investigative findings.</li><li>
Consistently demonstrate excellent customer service and service recovery when escalations present themselves.</li><li>
Effectively apply knowledge of medical terminology and revenue cycle terminology.</li><li>
Offer flexibility to support operational needs, including occasional coverage for areas that run 24/7.</li><li>
Co-lead planning and implementation of client software application activations (e.g. implementing an EHR or payment processing system).</li><li>
Performs all other duties as assigned.</li></ul> 
What You Will Need:<ul><li>
Education High School Diploma required; University degree or vocational certification in Healthcare Administration preferred.</li><li>
4-8 years of experience in Customer Service, Patient Access, Medical Billing and or Healthcare Revenue Cycle.</li></ul> 
What Would Be Nice To Have:
<ul><li>Technical Skills Advanced proficiency in Electronic Health Records (Epic, Cerner, etc.) and data analysis.</li><li>
Expertise Robust knowledge of medical terminology, insurance verification, and federal healthcare mandates.</li><li>
Soft Skills Ability to assess priorities in a high-volume, high-stress environment and provide empathetic leadership.</li></ul>
#LI-DNI
The annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. 
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:<ul><li>
Medical, Rx, Dental &amp; Vision Insurance</li><li>
Personal and Family Sick Time &amp; Company Paid Holidays</li><li>
Position may be eligible for a discretionary variable incentive bonus</li><li>
Parental Leave</li><li>
401(k) Retirement Plan</li><li>
Basic Life &amp; Supplemental Life</li><li>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</li><li>
Short-Term &amp; Long-Term Disability</li><li>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</li><li>
Skills Development &amp; Certifications</li><li>
Employee Referral Program</li><li>
Corporate Sponsored Events &amp; Community Outreach</li><li>
Emergency Back-Up Childcare Program</li></ul>
About Guidehouse
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</div>

Patient Access Lead

University of Miami

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
<div><div>The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Patient Access Manager.
Core Job Summary:
The Manager, Patient Access oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.
Core Responsibilities:
</div><div><ul><li>Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
</li><li>Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.
</li><li>Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient&rsquo;s chart prior to clinic date.
</li><li>Serves as department expert on registration, insurance verifications, and documentation guidelines.
</li><li>Ensures adequate staffing is maintained on a 24-hour basis.
</li><li>Assists in the development and implementation of the department&rsquo;s annual budget.
</li><li>Works with upper management to generate strategy and operational initiatives, and policies.
</li><li>Maintains current knowledge of rules and regulations and educates staff on any variations.
</li><li>Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
 </li><li>Ensures employees are trained on controls within the function and on University policy and procedures. 
</li></ul></div><div>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. 
</div><div>CORE QUALIFICATIONS
</div></div><div><div>Bachelor&rsquo;s degree in related field
</div><div>Minimum 3 year of relevant experience
</div><div>Knowledge, Skills and Attitudes: 
</div></div><div><div><ul><li>Knowledge of business and management principles
</li><li>Ability to direct, manage, implement, and evaluate department operations.
</li><li>Ability to establish department goals and objectives that support the strategic plan.
</li><li>Ability to effectively plan, delegate and/or supervise the work of others.
</li><li>Ability to lead, motivate, develop and train others.
</li><li>Knowledge of business and management principles
</li><li>Ability to direct, manage, implement, and evaluate department operations.
</li><li>Ability to establish department goals and objectives that support the strategic plan.
</li><li>Ability to effectively plan, delegate and/or supervise the work of others.
</li><li>Ability to lead, motivate, develop and train others. 
 </li></ul></div><div>Any appropriate combination of relevant education, experience and/or certifications may be considered. 
</div></div>The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Manager, Patient Access (H)

Parkland Health

<div>Location: Main Hospital Bldg - 1st Flr 
 
Shift: Monday - Friday 10:30pm - 7:00am 
 
Primary Purpose
 
Supervise all processes related to the financial and operational functions within the Patient Financial Services (PFS) division to include all facets of PFS including both front and back end supervision. 
 
Minimum Specifications
 
 
Education 
<ul><li>
Must have a High School Diploma or GED equivalent.</li><li>
Prefer an Associate's degree in Business Administration.</li></ul> 
Experience 
<ul><li>
Must have a minimum of six (6) years' experience in patient registration, financial clearance, patient access, accounts receivable or revenue integrity within the past 10 years.</li></ul> 
Equivalent Education and/or Experience 
<ul><li>
May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.</li></ul> 
Certification/Registration/Licensure 
<ul><li>
None</li></ul> 
Skills or Special Abilities 
<ul><li>
Advanced knowledge of healthcare A/R, collections, insurance, pre-authorizations, pre-registration, registration, financial counseling, and appeals</li><li>
Advanced understanding of Compliance Guidelines</li><li>
Advanced knowledge of healthcare reimbursement methodologies</li><li>
Advanced knowledge of the hospital based operations related to the revenue cycle including Health Information Management, Patient Access, Clinical Quality/case Management, Management Information Systems, Accounting and Finance</li><li>
Excellent written and verbal communication and interpersonal skills</li><li>
Ability to prioritize work demands and meet deadlines</li><li>
Demonstrate ability to hire and lead a cohesive team to optimal results</li><li>
Understanding of HIPAA and FDCPA compliance and regulations</li><li>
Proficient in PC/Systems including the Internet and MS office applications</li><li>
Must demonstrate a working knowledge of personal computers and other standard office equipment</li><li>
Must be able to demonstrate a working knowledge with regard to the software application used in the assigned area.</li><li>
Must have the ability to teach and instruct in a manner that others can comprehend and retain information</li><li>
Must understand managed care and insurance contractual arrangements</li><li>
Must possess deductive reasoning and rational thinking skills</li><li>
Must be detail oriented and have sharp analytical skills to address complex issues relating to managed care contracts, state and federal agency contracts, funding programs and budgetary constraints</li><li>
Must demonstrate a positive demeanor and a professional approach to dealing with patients as well as internal and external customers</li><li>
Must be able to relate to different cultures, backgrounds and individuals of all sorts with an unbiased demeanor and open mind</li><li>
Must be professional in appearance at all times</li></ul> 
Responsibilities 
<ul><li>
Selects, trains, motivates, supervises and evaluates employees. Makes recommendations for disciplinary actions up to and including termination. Responsible for ensuring maximum utilization of individual and group capabilities from the entire team. Responsible for Time and Labor editing to ensure all employee records are accurate and reflect actual time worked. Ensures employees are knowledgeable and current on all policies, procedures and laws pertaining to their job description.</li><li>
Must be able to travel to all Parkland facilities and work any and all shifts as necessary. Provides daily support/mentoring/training to new hires as well as existing Revenue Cycle staff. Provides assistance in managing escalated issues as needed. Assists in preparation for both short and long range planning recommendations for all departments in PFS.</li><li>
Must possess skills to audit, monitor and track productivity. Review patient accounts and financial files to ensure appropriate funding program sources are pursued. The application process must be completed accurately within the guidelines set forth. Routinely performs quality checks to ensure employees are exhibiting good stewardship over funds allocated for programs.</li><li>
Functions as a work leader providing operational support and demonstrates the ability to perform each task as efficiently and effectively as top performing team members. Must be able to perform every job task within the realm of job responsibilities under his/her leadership. Performs as back up to staff absences and vacancies, as necessary. Requires an understanding of reporting staff's duties.</li><li>
Performs quality assurance reviews toward meeting standards related to quality and quantity of work and providing feedback to staff regarding strengths and weaknesses. Provides individual feedback to staff regarding the quality and efficiency of his/her performance. Proposes and implements procedural and system changes for enhancing the staff's productivity, quality and efficiency.</li><li>
Clear understanding of Revenue Cycle Management and Regulatory Agencies required. Provides direction and monitoring to ensure compliance with government regulations, HIPAA standards and payor billing requirements. Responsible for the monitoring of daily activity and completion of reporting on all key point indicator measures.</li><li>
Actively involved in day to day operations of the department and maintain a professional, courteous, respectful and positive working relationship with patients, families, visitors and employees alike.</li><li>
Acts as part of the management team to ensure that the group is meeting all operational goals Interfaces with external entities such as third party payors, regulatory agencies and other health care institutions, vendors, patients and families.</li></ul> 
Job Accountabilities 
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul> 

Requisition ID: 986261</div>

Supervisor of Revenue Cycle

Nashville General Hospital at Meharry

<div><div><div><div><div>Nashville General Hospital is hiring for a Patient Access Services Team Lead for Patient Access Services as a full-time job in Nashville, Tennessee.</div><div></div><div>
The Patient Access Services Team Lead is the leader of the first line of quality service to our patients and our guests. This position leads ambassadors of service, setting the standard. This position will lead a team that greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.</div><div>
</div><div></div><div>
Patient Service Representative Roles &amp; Responsibilities:</div><div></div><div><div><ul><li>
Leadership Level Customer Service - Treats all customers and employees with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.</li></ul></div><div><ul><li>
Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.</li></ul></div><div><div><div><ul><li>
Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.</li></ul></div></div></div></div></div></div></div><div>
</div><div>
Required Skills &amp; Qualifications:</div><div><ul><li>
Proven leadership skills and abilities, 1-2 years preferred in a Healthcare/Clinic setting</li><li>
Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.</li><li>
Insurance Verification Experience</li><li>
Healthcare Scheduling Experience</li><li>
Bilingual English/Spanish Preferred</li><li>
Experience working with managed care health plans</li><li>
Excellent patient registration skills</li><li>
Excellent customer service and telephone etiquette required</li><li>
Solid knowledge of medical terminology</li><li>
Proficient computer skills; internet, typing, data entry</li><li>
High School Diploma (Equivalent) or Higher</li></ul>
About Nashville General Hospital
Nashville General Hospital (NGH) is Nashville&rsquo;s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.
Our benefits include:<ul><li>
Benefits begin on the first day of the month after one full calendar month of employment</li><li>
Programs to reduce share of deductible and total out-of-pocket expenses</li><li>
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)</li><li>
Short and Long-Term Disability - up to 60% of eligible weekly pay</li><li>
Life Insurance - Metro provides you with basic life and AD&amp;D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.</li><li>
Retirement Plan - eligible up to IRS max limits and includes company contribution</li><li>
Shift and Weekend Differential Pay Offered on Nights and Weekends</li><li>
Tuition Reimbursement for employee and dependents</li><li>
12 paid holidays - any holiday worked is another holiday banked</li><li>
Flexible Spending Accounts</li><li>
Onsite Gym</li><li>
Free Parking for all employees</li></ul>
Join our team at Nashville General Hospital. Apply today!</div></div>

Patient Access Services Team Lead - Pre Reg

Banner Health

<div>Department Name:
BIS PAS
Work Shift:
Day
Job Category:
Revenue Cycle
Estimated Pay Range:
$26.82 - $40.22 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people&rsquo;s lives.
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports in registration, billing, and or authorizations.
Schedule: Monday - Friday 8:00am to 5:30pm
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position supervises the pre-service staff and workflows for scheduled services. Through effective leadership, this individual ensures that patients are financially cleared in advance. This position ensures high quality service to patients, providers, payors and staff for billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. 
 
ESSENTIAL FUNCTIONS 
1. Under direction of PAS Director and/or Sr Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. 
 
2. Interviews, hires, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. Ensures new hires are properly on-boarded. Coordinates a successful training/preceptor plan. Ensures core competencies are met through auditing new hire work at 100%. Auditing can be delegated as a mentoring opportunity, but the responsibility of successful onboarding belongs to leader. Ensures all staff have clear expectations (including BSS). Confirms accountability to expectations and manages performance through counseling/disciplinary action and termination of assigned staff (including BSS). 
 
3. Oversee day-to-day operations of the Pre-Service team, ensuring its ability to obtain and record accurate demographic, financial, and clinical information necessary for the financial clearance of scheduled patient accounts prior to services being provided. Monitor the team&rsquo;s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates. Support activities to notify patients of their liabilities prior to date of service as determined by insurance benefits and coverage limits, and secure liabilities per department guidelines. Ability to competently address escalation issues such as pending/no authorization, patient not able to meet liability, and billing issues. 
 
4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Maintains quality measurements of staff performance through random or focused audits to ensure work meets compliance standards and is minimizing administrative denials. 
 
5. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience. 
 
6. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload. 
 
MINIMUM QUALIFICATIONS 
 
Requires the knowledge and business skills normally demonstrated by an Associate&rsquo;s degree in Business Management or equivalent education and/or experience. 
 
Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. 
 
PREFERRED QUALIFICATIONS 
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company&rsquo;s billing system are preferred. Demonstrated success in a leadership role is a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Access Services Associate Manager

Frye Regional Medical Center

<div>Schedule: Monday-Friday, 7:30am &ndash; 4:00pm, plus on-call
Job Summary
The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions<ul><li>
Assist manager and in creating staff schedules and ensures adequate coverage</li><li>
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations</li><li>
Promotes and demonstrates excellent customer service</li><li>
Maintain QA statistics (Including patient wait times, etc.) and report results to manager</li><li>
Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met</li><li>
Assists manager in educating registration staff of any changes pertinent to their roles 
Required Skills 
Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.</li></ul>
Benefits - Wide range of benefits options!<ul><li>
Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.</li><li>
HSA</li><li>
401(K) retirement plan contributions</li><li>
Generous Paid Time Off</li><li>
Accident &amp; Critical Illness Insurance</li><li>
Prescription Assistance with OptumRx</li><li>
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.</li><li>
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.</li><li>
Free travel and entertainment discount program to ensure you enjoy your time away from work.</li></ul> 
Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! 
Minimum Education<ul><li>
High school diploma or equivalent required</li><li>
Associates degree in Business, Finance, Health Info Management, or related field preferred.</li></ul> 
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.</div>

Patient Access Representative, Senior

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