patient access supervisor

Assisted Recovery Centers of America

<div><h1 class="jobSectionHeader">Organization Overview</h1>
Assisted Recovery Centers of America (ARCA) is a leader in providing evidence-based treatment and wraparound services to individuals living with substance use disorders and co-occurring mental health conditions. As the largest outpatient provider of Medication-Assisted Treatment (MAT) in the state of Missouri, ARCA is committed to helping individuals achieve sustainable recovery and improved quality of life.<h1 class="jobSectionHeader">
Position Summary</h1>
The Patient Access Team Supervisor is responsible for overseeing daily operations of the front desk and patient access functions at both the Olive and Dellwood clinic locations. This role is integral to ensuring that patients are welcomed with compassion, scheduled efficiently, and supported throughout their care journey. The supervisor will lead a team of medical receptionists and patient access staff, ensuring compliance with ARCA policies and high standards of customer service.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>Supervise, train, and mentor front desk staff and patient access team members across two clinic locations.</li><li>Monitor daily workflow to ensure efficient and timely registration, check-in, scheduling, and insurance verification.</li><li>Handle escalated patient concerns with professionalism and empathy.</li><li>Maintain accurate documentation and compliance with HIPAA and other regulatory guidelines.</li><li>Collaborate with clinical, billing, and administrative teams to ensure a seamless patient experience.</li><li>Assist in the development and implementation of standard operating procedures and front desk workflows.</li><li>Evaluate team performance and provide ongoing coaching and feedback.</li><li>Support onboarding and training of new team members.</li><li>Track and report patient access metrics and make recommendations for process improvements.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>High school diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in Healthcare Administration or a related field preferred.</li><li>Minimum of 2 years of experience in medical reception, patient access, or front office coordination in a healthcare setting.</li><li>At least 1 year of supervisory or lead experience preferred.</li><li>Strong interpersonal and communication skills with a patient-centered mindset.</li><li>Proficiency in electronic health record (EHR) systems and scheduling software; familiarity with Carelogic is a plus.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul></div>

Patient Access Supervisor

Nashville General Hospital at Meharry

<div><div><div><div><div>Nashville General Hospital is hiring for a Patient Access Services Team Lead for Patient Access Services as a full-time job in Nashville, Tennessee.</div><div></div><div>
The Patient Access Services Team Lead is the leader of the first line of quality service to our patients and our guests. This position leads ambassadors of service, setting the standard. This position will lead a team that greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.</div><div>
</div><div></div><div>
Patient Service Representative Roles &amp; Responsibilities:</div><div></div><div><div><ul><li>
Leadership Level Customer Service - Treats all customers and employees with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.</li></ul></div><div><ul><li>
Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.</li></ul></div><div><div><div><ul><li>
Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.</li></ul></div></div></div></div></div></div></div><div>
</div><div>
Required Skills &amp; Qualifications:</div><div><ul><li>
Proven leadership skills and abilities, 1-2 years preferred in a Healthcare/Clinic setting</li><li>
Minimum of 2 yrs. work experience working in a patient access fast-paced healthcare environment.</li><li>
Insurance Verification Experience</li><li>
Healthcare Scheduling Experience</li><li>
Bilingual English/Spanish Preferred</li><li>
Experience working with managed care health plans</li><li>
Excellent patient registration skills</li><li>
Excellent customer service and telephone etiquette required</li><li>
Solid knowledge of medical terminology</li><li>
Proficient computer skills; internet, typing, data entry</li><li>
High School Diploma (Equivalent) or Higher</li></ul>
About Nashville General Hospital
Nashville General Hospital (NGH) is Nashville&rsquo;s original community- based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.
Our benefits include:<ul><li>
Benefits begin on the first day of the month after one full calendar month of employment</li><li>
Programs to reduce share of deductible and total out-of-pocket expenses</li><li>
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)</li><li>
Short and Long-Term Disability - up to 60% of eligible weekly pay</li><li>
Life Insurance - Metro provides you with basic life and AD&amp;D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.</li><li>
Retirement Plan - eligible up to IRS max limits and includes company contribution</li><li>
Shift and Weekend Differential Pay Offered on Nights and Weekends</li><li>
Tuition Reimbursement for employee and dependents</li><li>
12 paid holidays - any holiday worked is another holiday banked</li><li>
Flexible Spending Accounts</li><li>
Onsite Gym</li><li>
Free Parking for all employees</li></ul>
Join our team at Nashville General Hospital. Apply today!</div></div>

Patient Access Services Team Lead - Pre Reg

Banner Health

<div>Department Name:
BIS PAS
Work Shift:
Day
Job Category:
Revenue Cycle
Estimated Pay Range:
$26.82 - $40.22 / hour, based on location, education, &amp; experience.
In accordance with State Pay Transparency Rules.
At Banner Health, we set leaders up to succeed. We ensure leaders have the staff and resources their vision requires. Join a nationally recognized leader that values excellence and begin making a difference in people&rsquo;s lives.
Must have 3+ years of Supervisory/Leadership experience with 7+ direct reports in registration, billing, and or authorizations.
Schedule: Monday - Friday 8:00am to 5:30pm
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY 
This position supervises the pre-service staff and workflows for scheduled services. Through effective leadership, this individual ensures that patients are financially cleared in advance. This position ensures high quality service to patients, providers, payors and staff for billing, collections, registration, scheduling, admitting and financial counseling. Holds responsibility for achieving designated team work goals. 
 
ESSENTIAL FUNCTIONS 
1. Under direction of PAS Director and/or Sr Manager, provides mentoring and clear developmental opportunities to staff. Able to demonstrate the ability to have a solid succession plan in place. Creates a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourages and supports employee decision-making within his or her scope of responsibilities. 
 
2. Interviews, hires, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Access Services staff. Develops goals and performance expectations for staff. Ensures new hires are properly on-boarded. Coordinates a successful training/preceptor plan. Ensures core competencies are met through auditing new hire work at 100%. Auditing can be delegated as a mentoring opportunity, but the responsibility of successful onboarding belongs to leader. Ensures all staff have clear expectations (including BSS). Confirms accountability to expectations and manages performance through counseling/disciplinary action and termination of assigned staff (including BSS). 
 
3. Oversee day-to-day operations of the Pre-Service team, ensuring its ability to obtain and record accurate demographic, financial, and clinical information necessary for the financial clearance of scheduled patient accounts prior to services being provided. Monitor the team&rsquo;s ability to accurately confirm eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates. Support activities to notify patients of their liabilities prior to date of service as determined by insurance benefits and coverage limits, and secure liabilities per department guidelines. Ability to competently address escalation issues such as pending/no authorization, patient not able to meet liability, and billing issues. 
 
4. Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources. Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth work flow in the department. Maintains quality measurements of staff performance through random or focused audits to ensure work meets compliance standards and is minimizing administrative denials. 
 
5. Develops expertise for all applications utilized in Patient Access including related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department. Effectively collaborates with peers and other leaders across the organization in order to enhance workflow and the customer experience. 
 
6. May work directly with staff to provide education, support, feedback, identifying trends and workflow opportunities. Assists department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned. Supports and assists in department functions/responsibilities as needed based on volume and workload. 
 
MINIMUM QUALIFICATIONS 
 
Requires the knowledge and business skills normally demonstrated by an Associate&rsquo;s degree in Business Management or equivalent education and/or experience. 
 
Requires a proficiency level typically achieved in 3 - 5 years in office management and/or employee supervision or leadership in healthcare insurance and billing. Business skills and experience in the assigned work area are required. Advanced abilities in the use of common office software, word processing, spreadsheet, and database software are required. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Excellent organizational skills, human relations, and communication skills required. 
 
PREFERRED QUALIFICATIONS 
Work experience in billing Arizona, Colorado, Nevada, and other state Medicaid plans, Medicare billing, experience with all insurance types, hospital admitting experience, and experience with the company&rsquo;s billing system are preferred. Demonstrated success in a leadership role is a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Patient Access Services Associate Manager

Frye Regional Medical Center

<div>Schedule: Monday-Friday, 7:30am &ndash; 4:00pm, plus on-call
Job Summary
The Patient Access Representative, Team Lead is responsible for providing feedback on daily scheduling, pre-registration and registration processes and staffing issues to the Patient Access Manager. Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process, and other duties assigned.
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions<ul><li>
Assist manager and in creating staff schedules and ensures adequate coverage</li><li>
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations</li><li>
Promotes and demonstrates excellent customer service</li><li>
Maintain QA statistics (Including patient wait times, etc.) and report results to manager</li><li>
Oversees the daily activities of the scheduling, pre-registration and registration areas to insure department standards are met</li><li>
Assists manager in educating registration staff of any changes pertinent to their roles 
Required Skills 
Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast paced environment while managing multiple demands ability to work both independently and collaborate as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.</li></ul>
Benefits - Wide range of benefits options!<ul><li>
Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.</li><li>
HSA</li><li>
401(K) retirement plan contributions</li><li>
Generous Paid Time Off</li><li>
Accident &amp; Critical Illness Insurance</li><li>
Prescription Assistance with OptumRx</li><li>
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.</li><li>
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.</li><li>
Free travel and entertainment discount program to ensure you enjoy your time away from work.</li></ul> 
Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you! 
Minimum Education<ul><li>
High school diploma or equivalent required</li><li>
Associates degree in Business, Finance, Health Info Management, or related field preferred.</li></ul> 
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.</div>

Patient Access Representative, Senior

Cyber Hub Technology

About the Role:We are looking for a proactive and detail-oriented professional to join our Revenue Cycle Management (RCM) team. The role involves communicating with medical insurance companies to verify patient eligibility, benefits, and authorizations while ensuring smooth coordination between internal teams and external stakeholders.Responsibilities<ul><li>Handle inbound and outbound calls with medical insurance companies to verify patient information.</li><li>Communicate with insurance representatives to resolve queries related to eligibility, benefits, and authorizations.</li><li>Perform patient eligibility and benefits verification according to client requirements.</li><li>Coordinate with insurance companies while adhering to organizational information security guidelines.</li><li>Manage call queues and assigned tasks based on priorities set by the Team Leader or Supervisor.</li><li>Maintain accurate documentation and provide daily task updates/sign-off to the Team Leader or Supervisor.</li><li>Ensure high-quality service delivery to both internal teams and external stakeholders.</li><li>Follow company information security and privacy policies in all tasks.</li><li>Safeguard company and client data from unauthorized access, disclosure, or misuse.</li><li>Support additional operational tasks assigned by the Team Leader or Supervisor.</li></ul>Tools / SkillsRequired Skills<ul><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Good listening and comprehension abilities.</li><li>Strong problem-solving mindset.</li><li>Ability to manage inbound and outbound calls effectively.</li><li>Ability to use positive and professional language while interacting with clients and insurance representatives.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Sales Executive -- Medical Billing

About the Role:We are looking for a proactive and detail-oriented professional to join our Revenue Cycle Management (RCM) team. The role involves communicating with medical insurance companies to verify patient eligibility, benefits, and authorizations while ensuring smooth coordination between internal teams and external stakeholders.Responsibilities<ul><li>Handle inbound and outbound calls with medical insurance companies to verify patient information.</li><li>Communicate with insurance representatives to resolve queries related to eligibility, benefits, and authorizations.</li><li>Perform patient eligibility and benefits verification according to client requirements.</li><li>Coordinate with insurance companies while adhering to organizational information security guidelines.</li><li>Manage call queues and assigned tasks based on priorities set by the Team Leader or Supervisor.</li><li>Maintain accurate documentation and provide daily task updates/sign-off to the Team Leader or Supervisor.</li><li>Ensure high-quality service delivery to both internal teams and external stakeholders.</li><li>Follow company information security and privacy policies in all tasks.</li><li>Safeguard company and client data from unauthorized access, disclosure, or misuse.</li><li>Support additional operational tasks assigned by the Team Leader or Supervisor.</li></ul>Required Skills<ul><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Good listening and comprehension abilities.</li><li>Strong problem-solving mindset.</li><li>Ability to manage inbound and outbound calls effectively.</li><li>Ability to use positive and professional language while interacting with clients and insurance representatives.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthExperience:<ul><li>Customer Support / Client Service- Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive / Account Manager - Medical Billing

HonorHealth

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: Job Summary 
Under the direction of the CV Director-Cardiopulmonary or System Director-Cardiopulmonary in the lack there of, the Respiratory Supervisor coordinates and executes the activities of staff within the CV Respiratory Therapy Department or staff assigned to special teams/programs. The Supervisor is responsible for assessing, planning, coordinating, supervising, and evaluating all aspects relating to patient care. The Supervisor determines what skill level of staff member is needed to maintain unit or program needs, utilizing evidence based information. The Supervisor assumes responsibility and accountability for incorporating the pillars of excellence (Finance, Delivery, Quality, Patient/Employee Experience, Safety, and Growth) into their job performance. The Supervisor is able to function independently and may on occasion provide direct patient care according to the needs of the unit or program. The Supervisor shall assist the Director-Cardiopulmonary/System Director Cardiopulmonary in executing HonorHealth's vision, mission and values, exceeding the expectations of all customers/stake holders associated with the CV Respiratory Department.
 
Essential Functions 
<ul><li>
Finance Responsible charges accurately documented in electronic medical record. Responsible for maintaining staffing levels which meet or exceed WHOUPS goals Responsible for accurately maintaining a supply par level for all equipment assigned to the Respiratory department Responsible for composing and managing the department schedule to meet all obligations, productivity levels and program requirements
</li><li>Delivery Conducts huddles in review of department operations, patient care, and communication requirements Maintain appropriate supply and equipment levels to provide optimum patient care, composing requisition requests as per guidelines Supporting Sepsis Alert Team staff as required to meet bundle compliance and program obligations Supporting Vascular Access Team staff as necessary to complete required duties Will be a resource in all modalities of Respiratory Therapy and designated programs
</li><li>Quality Stay informed and up-to-date on all new and evolving policy, procedures and processes Share best practices, equipment, staffing, supplies and processes to promote consistency, collaboration and standardization Maintain and update DMS Huddle Board/Problem Solving Board Maintain and update departments/employees required licensure, competencies and certifications
</li><li>Patient/Employee Experience Conducts purposeful rounding throughout the facility on both patients and staff resulting in real time problem solving and developing trusting relationships Round daily with Sepsis Alert Team to discuss SEP-1 Bundle Compliance Provide informative and effective employee evaluations and reviews Works with the Director to increase Department Employee Engagement Will act as department advocate in assigned committees or organizational programs
</li><li>Safety Update and maintain risk event reporting Works with Director to promote departmental safety Collaborate with system educators in developing accurate competencies for all staff Assess, plan, implement, and evaluate safety initiatives
</li><li>Growth Provide innovative ideas for enhanced efficiencies, and service line opportunities Collaborate with staff to effectively implement ideas, suggestions for improvement and growth opportunities as brought forth by the department ACT team Performs other duties as assigned.
</li></ul>Education 
<ul><li>
Master's Degree in either Healthcare or Business - Preferred</li><li>
Bachelor's Degree in either Healthcare, Business or Education - Required</li></ul>
Experience 
<ul><li>
5 years clinical experience in an acute care facility with one (1) year of lead experience - Required</li><li>
7 years clinical experience in an acute care facility and three (3) years of lead experience OR two (2) years of Vascular Access Insertion experience - Preferred</li></ul>
Licenses and Certifications 
<ul><li>
Advanced Cardiac Life Support (ACLS) Advanced Cardiac Life Support (ACLS) - Required</li><li>
Other All Minimum requirements and Vascular Access Board Certification (VA-BC) or Adult Critical Care Specialist (ACCS) or Neonatal &amp; Pediatric Specialist (NPS) - Preferred</li><li>
Licensed Respiratory Care Practitioner (RCP) Arizona Respiratory License. - Required</li><li>
Respiratory\RRT - Registered Respiratory Therapist Current RRT credential Upon Hire - Required</li></ul>
Facility: Shea Medical Center Department: CV Respiratory Therapy Work Hours: Swing Shift 10:30am - 8:30pm Shift: Day Position Type: Full-Time</div>

Cardiopulmonary Supervisor - Days - Shea

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