patient account liaison

Syneos Health Commercial Solutions

<div>Description
You are an expert facilitator: you open doors, foster communication, and bridge the gap.
The Patient Access Liaison (PAL) will support Syneos Health and Johnson &amp; Johnson partnership in promoting CAPLYTA, managing designated accounts across an assigned geography.
The Patient Access Liaison will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include sales, market access, and other collaboration partners. Responsibilities include ensuring understanding of reimbursement process, field reimbursement services, and patient support programs. The Patient Access Liaison will also work on patient-level reimbursement issue resolution.<ul><li>
Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)</li><li>
Collaborate with field support team members such as sales representatives and key account managers and serve as reimbursement expert for the local team</li><li>
Act with a sense of urgency to address critical access and affordability issues for patients</li><li>
Analyze reimbursement and access issues and act as the local access and reimbursement resource for other field force personnel and region management</li><li>
Proactively provide approved education to defined accounts within a given territory on matters related to reimbursement, access and coverage to facilitate appropriate patient access</li><li>
Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training</li></ul>
Along with demonstrated initiative, resourcefulness and a results-oriented mindset, the ideal candidate has:<ul><li>
BA/BS degree required</li><li>
4+ years of pharmaceutical, biotech, or medical device experience</li><li>
2+ years of experience in reimbursement is required</li><li>
Neurology/CNS disease experience is required</li><li>
Ability to solve access issues related to both specialty pharmacy and medical benefit products</li><li>
Strong written, verbal, and interpersonal skills required</li></ul>
The annual base salary for this position ranges from $155,000 to $160,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn&rsquo;t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you&rsquo;re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients&rsquo; lives around the world.
Work Here Matters Everywhere | How are you inspired to change lives?
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 
400005588</div>

Patient Access Liaison

Hollywood Eye Institute

Elite Ophthalmology &amp; Aesthetics PracticeAre you the kind of person who lights up a room, builds instant trust with patients, and thrives in a luxury, fast-paced environment? Do you love aesthetics, sales, patient relationships, and creating unforgettable experiences?We are seeking an exceptional Patient Success Liaison to become the face of our elite ophthalmology and aesthetics practice. This is far more than a front desk position &mdash; this is an opportunity to become an integral part of a rapidly growing, premium brand focused on delivering concierge-level care and &ldquo;WOW&rdquo; experiences to every patient who walks through our doors.In this role, you will:<ul><li>Welcome and guide patients through their journey</li><li>Build VIP-style relationships with aesthetic and surgical patients</li><li>Explain aesthetic procedures and treatment packages</li><li>Prepare patients for treatments</li><li>Collect payments and coordinate package pricing</li><li>Help drive growth of our aesthetics division</li><li>Assist with launch events and exclusive patient parties</li><li>Deliver a luxury-level experience at every interaction</li></ul>We are looking for someone bubbly, polished, kind, energetic, highly organized, and naturally gifted at sales and relationship-building.Compensation<ul><li>$25/hour</li><li>Generous bonus structure</li><li>Total compensation potential of $70,000+</li></ul>Tremendous opportunity for advancement within a rapidly expanding organizationWhat You Have Already Achieved:<ul><li>Proven history of developing excellent rapport with clients and patients</li><li>Ability to confidently explain a wide variety of aesthetic treatments</li><li>Understanding of how aesthetic treatments aid in the treatment of dry eye and ocular surface disease</li><li>Experience discussing package pricing and collecting payment for procedures</li><li>Excellent ability to work within an elite, high-performing team environment</li></ul>Prior experience in aesthetics and sales is requiredWhat You Will Achieve at Hollywood Eye Institute:<ul><li>Building long-term trust with clients and patients</li><li>Delivering &ldquo;WOW&rdquo; experiences consistently</li><li>Generating positive patient reviews and testimonials</li><li>Retaining clients year after year</li><li>Creating referrals and repeat customers</li><li>Increasing sales of aesthetic procedures by 25% annually</li><li>Helping introduce 2 new aesthetic services each year</li></ul>Who You Will Work With:<ul><li>Top physicians and providers specializing in:</li><li>Premium surgery</li><li>Dry eye care</li><li>Aesthetic treatments</li><li>Talented medical aestheticians providing treatments directly to patients</li><li>A director who will help oversee your performance metrics and growth</li><li>The COO and leadership team of a highly respected, expanding organization</li></ul>What You&rsquo;re Motivated By:We are an elite team dedicated to providing premium eye care, dry eye treatment, and aesthetic services to Broward County and beyond. Our highly ranked practice is rapidly expanding to multiple locations and continues to set the standard for excellence in patient care and aesthetics.We are proud to have recently been selected as the #1 Eye Care Provider by the Sun Sentinel.If you are energized by excellence, growth, teamwork, and creating exceptional experiences for patients, you will thrive here.Ready to Join Our Rockstar Team?If you are a rockstar professional looking to join a collaborative, fast-growing team that is constantly evolving and expanding, you may be perfect for us.If you are driven by greatness and believe you have the drive, knowledge, skills, and experience to be truly successful in this role, we would love to hear from you today.Pay: From $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Patient Success Liaison

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">
Job Details</h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
We are looking to grow our team with Patient Access and Affordability within Methodist Health System. Ideal candidate embodies the following:<ul><li>
Hard working</li><li>
Team Player</li><li>
Adaptable/Flexible</li><li>
Agile mind for learning</li><li>
Benefits Investigations, Prior Authorizations, Denials, and Appeals Knowledge</li><li>
Pharmacy side (required)</li><li>
Medical side (preferred)</li></ul>
This role has the potential to move into medical billing for drug products. Any knowledge of this is a bonus!
Location: This Position is Onsite at Methodist Dallas Medical Center
Hours: will be Monday through Friday 9am to 5pm
Closed on Major Holidays and Weekends
Responsibilities:<ul><li>
Provide liaison services for patients requiring high-cost retail prescription therapies, focused on navigation of prescription related access and affordability barriers. Effectively processing prior authorizations, identifying and securing patient assistance and routing prescriptions to the appropriate pharmacy. Coordinating the communication between patients, providers, staff, pharmacy and payers.</li><li>
Provide subject matter expertise in retail pharmacy prescription access and processing. Routinely interfacing with office staff, providers and leadership to proactively identify an address areas for process improvement to drive improved patient access and prescription internalization.</li><li>
For the assigned clinic(s) serve as the primary contact for high cost prescription access and affordability. Responsible for maintaining effective and complete communication to stakeholders and appropriate documentation within electronic health records, pharmacy dispensing systems and other systems as specified.</li><li>
Responsible for providing education to providers, clinic staff and patients on the value of prescription fulfillment through the client health system pharmacy. Providing world class customer service and timely execution of assigned tasks to drive trust and satisfaction with patients and providers.
</li><li>Works with the internal client pharmacy to facilitate and coordinate delivery of the prescriptions to patients. Actively contributes to activity tracking and KPI reporting to enable continuous quality improvement and program performance assessment.</li><li>
Participates in client and clinic meetings, contributing content and leading discussions relating to prescription access as needed.</li><li>
Support the clinic during operating hours and work extended hours when needed to ensure patients receive their medication and to complete business plan objectives. Provide backup coverage to support clients and patients in the event of absence of other assigned resources.</li><li>
Work both in clinic (or multiple clinics as assigned) and support from an approved remote location as the client needs dictate. Demonstrate the ability to provide a high level of support from both settings</li><li>
Perform other related duties as assigned.</li></ul>
Education:<ul><li>
Retail pharmacy technician experience 1-3 years</li><li>
Active pharmacy technician licensure / certification in the corresponding state</li></ul>
Skills and Knowledge:<ul><li>
Experience working with prior authorizations and copay assistance programs</li><li>
Lead tech or other leadership experience a plus (not required)</li><li>
Proficiency in Microsoft Office particularly Word and Excel</li><li>
Ability to quickly learn other systems and programs (pharmacy dispensing software, electronic health records, etc.)</li><li>
High level of organization and high quality communication skills</li></ul><h1 class="jobSectionHeader">
What Cencora offers</h1>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time<h1 class="jobSectionHeader">
Equal Employment Opportunity</h1>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned<h1 class="jobSectionHeader">
Affiliated Companies</h1>
Affiliated Companies: Value Apothecaries Inc</div>

Patient Services Liaison

Nuvance Health

<div>Description 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
 
 
Our accolades include the following: 
<ul><li>
The Leapfrog Group - Grade A for quality and patient safety</li><li>
Healthgrades - America&rsquo;s 50 Best Hospitals
</li><li>U.S. News &amp; World Report - high performance in heart failure treatment</li></ul> 
 
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you&rsquo;ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we&rsquo;re not just part of the community &ndash; we are its center.
Summary:
Facilitates patient flow through the system from scheduling through registration check in so that patients have a &quot;one touch&quot; registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays
Responsibilities:
1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned. 
Other Information:
Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word &amp; MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire. 
Company: Norwalk Hospital Association
Org Unit: 455
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly 

With strong hearts and open minds, we&rsquo;re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!</div>

Patient Access Liaison 1

Interim HealthCare

<div>Description
Hospice Account Liaison
Coshocton, OH
As an Account Liaison, you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. 
 
What we offer our Account Liaison:
Competitive pay, benefits, and incentives
Daily Pay option available
Excited to hear more? Apply below.
Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day.
As an Account Liaison, you will:
Prepare sales plan with Executive Director/Administrator, including forecasts, target accounts, contacts within accounts and budget for achieving objectives
Cause profitable growth by establishing and maintaining contact and relationships with referral sources through which prospective clients might be reached and influenced
Develop and implement marketing plan for Home Health and Hospice Services
Increase awareness of and interest in Interim HealthCare and by preparing and conducting presentations regarding Interim HealthCare and Hospice to organizations where prospective clients might be reached or influenced
To qualify for an Account Liaison with us, you will need:
Education: Bachelor's Degree in a business-related subject or equivalent work experience and training
Five (5) years' successful sales experience with comparable customers, preferably to Hospitals and/or Nursing Home
Knowledgeable in Hospice required
Experience in selling a service
Proven ability to work independently with minimal supervision while being an active team player 
At Interim HealthCare Hospice &amp; Palliative Care, we know that being our best is non-negotiable &ndash; that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 #RMC</div>

Account Liaison Hospice- Coshocton, OH

Kaiser Permanente

<div><div>Job Summary:</div> 
 
<div>Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente.</div><div> 

Essential Responsibilities:</div> 
 
<ul><li>Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals.</li><li>
General Account Management: Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions.</li><li>
Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility.</li><li>
Customer Service: Adhere to Kaiser Permanente behavior &amp; appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services.</li></ul><div> 
Basic Qualifications:</div>
<div>Experience</div> 
 
<ul><li>Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum of two (2) years of experience providing excellent customer service in a fast- paced environment.</li><li>
Per the National Agreement, current KP Coalition employees have this experience requirement waived.</li></ul><div>
Education</div> 
 
<ul><li>High School Diploma OR General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
Additional Requirements:</div> 
<ul><li>
Experience in electronic patient accounting, scheduling or customer information systems.</li><li>
Basic PC skills in MS Windows environment, 10-key and typing (35 WPM).</li><li>
Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills.</li></ul><div>
Preferred Qualifications:</div> 
 
<ul><li>Three (3) years of additional experience in a patient care setting.</li><li>
Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems.</li><li>
Understanding of Kaiser Permanente billing protocols and cash posting systems.</li><li>
Familiar with medical terminology.</li><li>
Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry.</li><li>
Working knowledge of health care insurance practices and billing.</li><li>
Knowledge of health care payer/insurer types, including state and federal workers. compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS).</li><li>
Understanding of Kaiser Permanente insurance products and benefits.</li><li>
Proven ability to establish credibility and respect with patients.</li><li>
Proven ability to problem solve and take initiative.</li><li>
Ability to provide feedback and education to other staff regarding correct procedures.</li><li>
Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay.</li><li>
Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment.</li><li>
Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members.</li><li>
Positive, open-minded, and focused on continuous improvement.</li><li>
Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.</li><li>
Vocational training in medical office procedures and billing.</li><li>
Coursework or practical training and experience in ICD-9 and CPT coding.</li></ul> 
PrimaryLocation : Washington,Seattle,Capitol Hill Main Building 
HoursPerWeek : 1 
Shift : Variable 
Workdays : Mon, Tue, Wed, Thu, Fri 
WorkingHoursStart : 07:00 AM 
WorkingHoursEnd : 05:00 PM 
Job Schedule : Part-time 
Job Type : Standard 
Employee Status : Temporary 
Employee Group/Union Affiliation : J04|OPEIU|OPEIU Local 8 
Job Level : Individual Contributor 
Job Category : Customer Services 
Department : Renton Admin Glacier - Rgnl Med Fac-Med Ops Bus Svc - 1130 
Travel : No 
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Patient Access Representative (temporary)

LifeWorks Wellness Center

<div>
 
 
 
 
 $500 hiring bonus after 6 months of continuous employment.
 
 
 Overview:
 
 
 We are seeking a detail oriented and patient focused Medical Assistant to join our team to serve as the primary point of contact between patients and the clinical team. This role ensures patients receive timely follow up, clear communication, and coordinated care under the guidance of the Clinical Liaison, Clinical Liaison Lead, and physician oversight.
 
 
 
 Who we are:
 
 
 LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida&rsquo;s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Communicate with patients regarding treatment plans, appointment scheduling, and follow-up care.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Obtain authorizations and approvals for prescription refills as directed by licensed providers.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Order services (labs, x-ray, etc.) based on practitioner&rsquo;s instructions.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Manages specialty referrals to ensure results are received back in a timely manner.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Works in close coordination with the Nutritional Consultants to ensure patient questions are answered regarding supplements and diet.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Serve as a liaison between patients and physicians, conveying patient concerns, updates, or changes in condition.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Document physician instructions, patient interactions, and care plan updates accurately in the electronic medical record.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Monitor patient adherence to care protocols and report any deviations to the Clinical Liaison Lead or medical team.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Assist with patient education and support, ensuring clear understanding of prescribed protocols and procedures.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Coordinate with nursing and administrative staff to ensure smooth Clinic operations and high-quality patient experiences.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintain compliance with all clinic policies, HIPAA regulations, and scope-of-practice guidelines.
 
 
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 Instruct patients and the family about best practices for home care.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Support practitioners and the Clinical Liaisons in managing patient emergencies to resolution. Maintaining a level-head throughout any emergency situations and communicating to patients with empathy.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Maintains safe, secure, and healthy work environment by following protocols and policies. Complying with all legal and health regulations.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Serves and protects the doctor&rsquo;s practice by adhering to professional standards, policies, protocols, and federal, state, and local requirements.
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications, Education and/or Experience:
 
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 Certified Medical Assistant (CMA) preferred; candidates who have completed an accredited Medical Assistant program without certification will also be considered
 
 
 
 
 </li>
 <li>
 
 
 
 
 Minimum of 3&ndash;4 years of clinical experience, preferably in a high-volume or care coordination environment
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong written and verbal communication skills, including managing patient inquiries via phone, portal messaging, and email
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience in patient coordination, clinical support, or remote patient communication roles preferred
 
 
 
 
 </li>
 <li>
 
 
 
 
 High attention to detail with the ability to prioritize, problem-solve, and manage multiple workflows
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong organizational skills with a structured approach to daily responsibilities
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of HIPAA, clinical documentation standards, and healthcare workflows
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to collaborate effectively with multidisciplinary teams under clinical leadership
 
 
 
 
 </li>
 <li>
 
 
 
 
 Proficiency in EMR systems and general computer applications
 
 
 
 
 </li>
 <li>
 
 
 
 
 Typing speed of 45+ WPM required
 
 
 
 
 </li>
 <li>
 
 
 
 
 Strong customer service mindset with professionalism and empathy
 
 
 
 
 </li>
 <li>
 
 
 
 
 Familiarity with alternative or integrative medicine is a plus
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Language Skills:
 
 
 Must speak English. Must have strong verbal and written communication skills, the ability to respond effectively to sensitive inquiries, and maintain confidentiality at all times.
 
 
 
 Physical Demands of Position:
 
 
 While performing the duties of this job, the employee must be mobile throughout the clinic and between buildings as needed. The employee will be on the computer and phone for a minimum of 6 hours a day. May meet with patients in person at the clinic. &nbsp;Standing, lifting, walking, and sitting are required. Some clinic buildings are two stories, and most do not have elevator access; therefore, the employee must be able to climb stairs multiple times throughout the workday. There is an emotional demand associated with supporting patients who are ill and managing staff in a clinical environment.
 
 
 
 Hours:
 
 
 This is a full-time hourly position with a minimum of 37.5-hour work week in the office Monday thru Friday.
 
 
 
 Compensation: $25 - $27 / hour
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Employer sponsored Health, dental and vision insurance
 
 
 
 
 </li>
 <li>
 
 
 
 
 Health savings account
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee discount
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid Time Off
 
 
 
 
 </li>
 <li>
 
 
 
 
 Holiday Pay
 
 
 
 
 </li>
 </ul>
</div>

Medical Assistant - Administrative Support

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