patient account representative

Oneida Health

<div><div><div>Oneida Health is currently seeking an experienced and detail-oriented <b>full-time Patient Account / Customer Service Rep</b> to work at our corporate office in Canastota. As a Patient Account/ Customer Service Rep, your main responsibilities will be to The Patient Account Representative &ndash; Self Pay and Bad Debt, coordinates, monitors, reports and facilitates the accurate reporting and maintenance of the outsourced accounts in a self-pay classification and bad debt accounts transferred to outside collection agents. Balances to inventories and prepares monthly activity reporting.</div></div><p>
</p><div><div><b>Come for the Salary, Stay for the Benefits:</b></div></div><div><div>
We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and the hospital is centrally-located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:
</div></div><ul><li><div>Generous Paid Time Off accruing day one</div></li><li><div>
403 (b) matching up to 6%</div></li><li><div>
Free parking</div></li><li><div>
Employee Gym</div></li><li><div>
20% Cafe Discount</div></li><li><div>
No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life</div></li><li><div>
Generous Tuition Reimbursement
</div></li></ul><div><div><b>What You'll Be Great At:
</b></div></div><ul><li><div>Posts manual cash deposits on a daily basis as assigned.
</div></li><li><div>Receives and posts and reconciles assigned payment batches to the appropriate patient account from the remittance advice or checks using the appropriate payment/adjustment code to insurance.
</div></li><li><div>Reviews daily automated posting as assigned by payer and assures the payment batches are reconciled to the account postings.
</div></li><li><div>Reviews cash posting error reporting and completes any appropriate corrections such as financial class changes, updating payer information, and/or changing the priority of the payer to accounts to ensure payments are posted accurately.
</div></li><li><div>Insures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances are correctly reflected in the appropriate payer responsibility in the Patient Accounting System.
</div></li><li><div>Researches and codes each payment receipt accurately, thoroughly and timely according to the Payment Posting procedures.
</div></li><li><div>Documents payment information on accounts in the Patient Accounting host system.
</div></li><li><div>Batches cash receipts, balances them to the deposit, and maintains the batch control log of payments daily.
</div></li><li><div>Sorts the mail received in the deposit and forwards any non-payment posting mail appropriate.
</div></li><li><div>Insures zero (0) payment and/or informational &ldquo;nonpayment requests&rdquo; are timely and accurately forwarded/assigned to the account follow up team for additional follow up and/or denial resolution.
</div></li><li><div>Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
</div></li><li><div>Performs routine audits of assigned individual accounts to resolve all discrepancies in account balances &ndash; credit balances, underpayments, inaccurate contractual allowances and performs necessary actions to resolve the account balance.
</div></li><li><div>Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials so that corrective actions can be taken.
</div></li><li><div>Reconciles imports and return account activity with the vendors. Reviews differences and works with vendors to resolve.</div></li><li><div>
Reviews and audits billings from outsourced activities and recommends for payment or payment with changes.</div></li><li><div>
Reconciles recoveries of Bad Debt on a monthly basis.</div></li><li><div><div><ul><li><div>
Works self-pay credit balances and resolves.<br>
</div></li></ul></div><br>
<div><ul><li><div>Prepares Medicare Bad Debt schedule and maintains on a monthly basis. Gathers and stores collection efforts backup and proof to insure bad debt reimbursement.</div></li></ul></div><div><ul><li><div><br>
Acts as hospital liaison for all outsourced account activity &ndash; enters and updates account information as received and routes for appropriate action &ndash; rebill, adjustment, financial assistance, closure, etc.</div></li></ul></div><div><ul><li><div><br>
Produces monthly reporting of outsourced activities performance.
</div></li><li><div>Compares to prior periods and established benchmarks.</div></li></ul></div><div><ul><li><div><br>
Monitors assigned work lists at all sources and insures expeditious resolution. Works with other departmental representatives in resolve. Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution.</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><ul><li><div><br>
Performs other duties as assigned by the Supervisor.</div></li></ul></div><div><ul><li><div><br>
Handles telephone information with courtesy, accuracy, and respect for confidentiality; receives information and distributes messages appropriately.</div></li></ul></div><div><ul><li><div><br>
Consistently communicates appropriately with patients and staff and responds to requests for assistance promptly.</div></li></ul></div><div><ul><li><div><br>
Provides accurate communication in verbal, nonverbal and written form. Listens effectively.</div></li></ul></div><div><ul><li><div><br>
Communicates effectively with supervisor, including but not limited to changes of operation. Reports to supervisor regularly on the status of ongoing projects.</div></li></ul></div><div><ul><li><div><br>
Assists with orientation of new staff.</div></li></ul></div><div><ul><li><div><br>
Follows proper chain of command appropriately to resolve problems and concerns.</div></li></ul></div><div><ul><li><div><br>
Treats patients and their families with respect and dignity, and ensures confidentiality of patient records.</div></li></ul></div><div><ul><li><div><br>
Provides positive and productive support to the team and promotes teamwork. Is kind, courteous, respectful and professional in all interactions with all hospital personnel at all levels.</div></li></ul></div><div><p><br>
</p></div><br>
<div><p>Serves as coverage for incoming calls both from internal sources as well as external sources and routes appropriately.</p></div><div><ul><li><div><br>
Determines nature of call and routes to the appropriate person or ascertains a clear and concise accounting of the nature of the call and documents same in patient file notes.</div></li></ul></div><div><ul><li><div><br>
Reviews account with patient and if problem resolution is evident, responds accurately and appropriately or research account. This could include but not limited to researching insurance billing information, reviewing postings for mathematical accuracy, pulling and reviewing explanations of benefits, reviewing contractual terms to determine if applied accurately.</div></li></ul></div><div><ul><li><div><br>
Determines nature of problem. Reviews with appropriate personnel and forwards for proper approvals if resolve is not within the authority of the representative.</div></li></ul></div><div><ul><li><div><br>
Enters into Patient Accounting System new information provided by the patient and/or guarantor</div></li></ul></div><div><ul><li><div><br>
Provides application for charity care/financial assistance when appropriate.</div></li></ul></div><div><ul><li><div><br>
Authors and routes correspondence</div></li></ul></div><div><ul><li><div><br>
Requests rebills as necessary</div></li></ul></div><div><ul><li><div><br>
Pull explanation of benefits as needed to respond to customer inquiry</div></li></ul></div><div><ul><li><div><br>
Complies with patient confidentiality policies for the retention of patient health information, or when handling, distributing, or disposing of patient health information.</div></li></ul></div><div><ul><li><div><br>
Seeks advice and guidance as necessary to ensure proper understanding.</div></li></ul></div><div><p><br>
Provides General office support &ndash; opens and distributes mail per established policy and procedures.</p></div><br>
</div></li></ul><p>
</p><p></p><div><div><b>Your Essential Qualifications:</b></div></div><ul><li><div><div><b>
Education:</b></div></div><div><div><b>
</b>High School diploma or GED</div></div><div><div><b>
Experience:
</b></div></div></li><li><div>Two + years&rsquo; experience directly related to health care claims processing.</div></li><li><div>
Familiarity with healthcare medical terminology and coding.</div></li><li><div>
Basic knowledge in the reimbursement guidelines for all major third party and governmental payers; Medicaid, Medicare, HMO&rsquo;s; Commercial, Worker&rsquo;s Compensation and Third Party Liability.</div></li><li><div>
Good communication and interpersonal skills.</div></li><li><div>
Basic knowledge of PC and Microsoft Office Suite use and application and use of internet.</div></li><li><div>
Knowledge of patient accounting systems.</div></li><li><div>
Understands and complies with HIPAA and Protected Health Information rules and regulations.</div></li></ul></div>

Patient Account/Customer Service Rep-Self Pay and Bad Debt

CHRISTUS Health

<div><b>Description</b><p><br>
Summary:</p>
<p>The associate is responsible for the duties and services that are of a support nature to the Revenue Cycle division of CHRISTUS Health. The associate ensures that all processes are performed in a timely and efficient manner. The primary purpose of this Job is to ensure account resolution and reconciliation of outstanding balances for CHRISTUS Health patient accounts. The Job works in a cooperative team environment to provide value to internal and external customers.
<br>
The associate carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health, and fully supports CHRISTUS Health's Mission, Philosophy, and core values of Dignity, Integrity, Compassion, Excellence, and Stewardship.</p>
<p>Responsibilities:</p><br>
<ul><li>Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
</li><li>Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
</li><li>Ensures PFS departmental quality and productivity standards are met.
</li><li>Collects and provides patient and payor information to facilitate account resolution.
</li><li>Responds to all types of account inquiries through written, verbal, or electronic correspondence.
</li><li>Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers. Maintains working knowledge of all functions within the Revenue Cycle.
</li><li>Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
</li><li>Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
</li><li>Compliant with all CHRISTUS Health, payer, and government regulations.
</li><li>Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
</li><li>Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
</li><li>Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
</li><li>Must have professional and effective written and verbal communication.
</li></ul><ul><li>Billing
</li><li>Review and work on claim edits.
</li><li>Works payor rejected claims for resubmission.
</li><li>Works reports and billing requests.
</li><li>Demonstrates strong knowledge of standard bill forms and filing requirements.
</li><li>Exhibits and understanding of electronic claims editing and submission capabilities.
</li></ul><ul><li>Collections
</li><li>Collect balances due from payors ensuring proper reimbursement for all services.
</li><li>Identifies and forwards proper account denial information to the designated departmental liaison. Dedicated efforts to ensure a proper denial resolution and timely turnaround.
</li><li>Maintain an active knowledge of all collection requirements by payors.
</li><li>Works collector queue daily utilizing appropriate collection system and reports.
</li><li>Demonstrates knowledge of standard bill forms and filing requirements.
</li><li>Identify and resolve underpayments with the appropriate follow-up activities within payor timely guidelines.
</li><li>Identify and resolve credit balances with the appropriate follow-up activities within payor timely guidelines.
</li><li>Identify and communicate trends impacting account resolution.
</li></ul><ul><li>Cash Reconciliation
</li><li>Ensures all payments are retrieved and posted accurately and timely through reconciliation of patient accounting system and bank statement.
</li><li>Researches submitted cash payments by verifying patient account numbers and appropriate facilities.
</li><li>Monitor and performs cash reconciliation to identify cash posting errors and ensures all receipts are applied and reconciles to daily bank deposit and monthly bank statements.
</li><li>Review and post cash corrections, including resolving patient complaints and inquiries from PFS, Finance, Facilities, and Vendor Partners.
</li><li>Resolve and Research unapplied cash, including continuous follow-up until payment identification is made for application of payment or refund.</li></ul>
<p>Job Requirements:</p><br>
<p><b>Education/Skills</b></p>
<ul><li>HS Diploma or equivalent years of experience required.
</li><li>Post HS education preferred.
</li></ul><p><b>Experience</b></p>
<ul><li>3-5 years of experience preferred.
</li><li>Experience working within a multi-facility hospital business office environment preferred.
</li><li>College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
</li><li>Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred.
</li></ul><p><b>Licenses, Registrations, or Certifications</b></p>
<ul><li>None required.</li></ul><br>
<p></p>
<p>Work Schedule:</p><br>
<p>8AM - 5PM Monday-Friday</p>
<p>Work Type:</p><br>
<p>Full Time</p></div>

Patient Financial Representative Senior - Financial Services

Macrise Tech Solutions

<p>Patient Billing &amp; Account Services Specialist</p><p>The Patient Billing &amp; Account Services Specialist is responsible for managing patient financial communications, payment processing, account maintenance, and billing support activities. This role requires strong customer service skills, attention to detail, and the ability to effectively resolve billing inquiries while ensuring accurate account management and timely payment collection. The position supports overall revenue cycle performance by maintaining accurate financial records and providing exceptional patient assistance.</p><p>Key ResponsibilitiesPatient Communication &amp; Account Support</p><ul><li>Conduct outbound outreach to patients regarding outstanding balances, payment reminders, account updates, and billing-related matters.</li><li>Respond to inbound patient inquiries concerning billing statements, account balances, payment arrangements, and general account questions.</li><li>Provide professional, courteous, and empathetic customer service while addressing patient concerns and offering accurate billing information.</li><li>Assist patients in understanding payment options, financial responsibilities, and available payment solutions.</li></ul><p>Billing &amp; Payment Processing</p><ul><li>Accurately post insurance and patient payments within the practice management and billing systems.</li><li>Process manual payments and receipts while ensuring all financial transactions are properly documented and reconciled.</li><li>Generate, distribute, and monitor electronic billing statements in a timely manner.</li><li>Establish, maintain, and monitor patient payment plans according to organizational policies and guidelines.</li><li>Process recurring and scheduled payment plan transactions while ensuring accurate posting and account reconciliation.</li></ul><p>Account Maintenance &amp; Reconciliation</p><ul><li>Review patient accounts to identify payment posting discrepancies, resolve errors, and perform necessary account adjustments.</li><li>Maintain accurate and current patient demographic, insurance, and financial information within the billing system.</li><li>Document all billing activities, account updates, patient communications, and payment transactions thoroughly and accurately.</li><li>Perform routine account audits to ensure data integrity and financial accuracy.</li></ul><p>Encounter Review &amp; Documentation Management</p><ul><li>Review patient encounters to verify accurate charge capture and alignment with services rendered.</li><li>Collaborate with clinical, administrative, and billing teams to resolve incomplete, missing, or inaccurate encounter documentation.</li><li>Maintain organized and up-to-date billing records within the practice management system.</li><li>Support compliance initiatives by ensuring proper documentation and record retention standards are maintained.</li></ul><p>Core Competencies</p><ul><li>Strong knowledge of medical billing, patient accounts, and revenue cycle processes.</li><li>Excellent communication, customer service, and conflict-resolution skills.</li><li>High attention to detail and accuracy in payment posting and account reconciliation.</li><li>Ability to manage multiple priorities while meeting deadlines.</li><li>Proficiency with electronic health records (EHR), practice management, and billing systems.</li></ul><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Willing to work the night shift, Wapda Town, Lahore?</li></ul><p>Experience:</p><ul><li>Medical Billing: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Medical Billing & Collections Specialist

Anywhere Wellness

<div><div><p>Medical Receptionist Specialist for Anywhere Wellness Full Time Remote Based on PST and looking for patient account representative that can help with E Claims E billing</p>
</div><div><h3 class="jobSectionHeader"><b>About ANYWHERE WELLNESS PLLC</b></h3>
<div><div>At Anywhere Wellness, we are committed to delivering exceptional and accessible care by seamlessly integrating counseling and medication management into a streamlined Telehealth experience. We accept insurance and provide prompt appointment availability, ensuring personalized and timely support for residents across Washington State.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><ul><li>Title</li><li>
PST/MST Prioritized-Full Time Entry Level Secretary 8-5 FIXED PST M-F for Anywhere Wellness, NO EST/CST DO NOT APPLY</li><li>
Job type</li><li>
Full-time employee</li><li>
Location(s)</li><li>
Remote</li><li>
Overview</li><li>
PST/MST/CST prioritized-Biller/Secretary at Anywhere Wellness -Full-time Remote 8-5 PST M-F with</li><li>
Required Permanent- Fixed Hours PST</li><li>
Description</li><li>
Biller/Receptionist Role -100% Virtual at Anywhere Wellness</li></ul><br>
<p></p><ul><li>
CANDIDATES THAT CALL/EMAIL WILL NOT BE CONSIDERED FOR THIS ROLE DUE TO HIGH VOLUME OF APPLICANTS- WE ASK YOU APPLY HERE ONLY</li><li>
Job type</li><li>
Full-time employee</li><li>
Location(s)</li><li>
Remote</li><li>
Overview</li><li>
Biller/Receptionist at Anywhere Wellness -Full-time Remote 8-5 PST M-F
</li></ul><h2 class="jobSectionHeader"><b>Details</b></h2><p></p><p><b><br>
ADDITIONALLY-WE ARE NOT LOOKING TO OUTSOURCE Reception work, BILLING OR HIRING VIA A 3RD PARTY COMPANY</b></p><ul><li>
IF YOU ARE A BILLING COMPANY PLEASE DO NOT CONTACT US</li><li>
Full Time Receptionist Role at Anywhere Wellness with limited billing</li><li>
Job type</li><li>
Full-time employee</li><li>
Remote 8-5 PST M-F with 1x( 10 minute) Weekend Email Check in's Required</li><li>
Permanent- Fixed Hours PST -Non-Negotiable</li><li>
Overview</li><br>
<li>
Anywhere Wellness: Manage a high-volume billing cycle while seamlessly pivoting to clinical support, patient intake, and high-level administrative triage as a secondary support to our clinical lead</li></ul><h2 class="jobSectionHeader"><b>
Remote: Anywhere Wellness Medical Receptionist Assistant</b></h2><ul><li>
Full-time employee</li><li>
Location(s)</li><li>
Remote/Fully Time Virtual Presence Required Via Kumo Anywhere Wellness Virtual Office Space</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Our Assistant will ensure that the clinical vision of the practice is executed smoothly.</b></h2><p>
</p><ul><li>Key Responsibilities</li></ul><ul><li>
Coordinate and complete the day-to-day secretary work and limited billing and other delegated roles of admin staff.</li><li>
Operational Oversight: Ensure all daily services and &quot;back sided&quot; job related tasks running smoothly.</li><li>
Quality and Compliance: Monitor patient care quality and ensure the practice adheres to all necessary medical protocols, ethical standards, and regulatory requirements, HIPAA.</li><li>
Liaison: Act as the primary communication link between the clinical team, administration, &amp; external parties.</li></ul><br>
<p></p><ul><li>
MUST PROVIDE A QUIET ENVIRONMENT with NO BACKGROUND NOISE DUE TO HIPPA/PROFESSIONAL SETTING FREE FROM CHILDREN OR OTHER PEOPLE AND PETS.</li></ul><br>
<p></p><ul><li>
Qualifications:</li><li>
2-3 years required experience</li><li>
Strong interpersonal skills</li><li>
Billing experience</li><li>
Degree in accounting, business, data, or certified biller/coder preferred</li><li>
Therapeutic listener</li><li>
Detail-oriented &amp; able to manage multiple tasks timely and effectively</li><li>
Strong organizational skills</li><li>
Tech-savvy- EMR software, Excel, etc</li></ul><br>
<p></p><ul><li>
Schedule: Monday - Friday 8-5 pm PST, with limited weekend phone coverage requiring 1-2x weekend email/phone &quot;check in's&quot;</li><li><ul><li>Fully remote, yet working out of a VIRTUAL OFFICE with admin staff, which all have live camera presence during working hours.</li></ul></li></ul><br>
<p></p><ul><li>
What We Offer:</li><li>
Competitive pay &amp; opportunity for growth</li><li>
PTO, 401K, Health Benefits, Floating holidays</li><li>
100% remote</li><li>
A supportive and inclusive work environment</li><li>
Salary range</li><li>
$20 - $22 per hour</li></ul><h2 class="jobSectionHeader"><b>
Additional questions</b></h2><h5 class="jobSectionHeader"><b>
Applicant details</b></h5><ul><li>
Provide a link to your LinkedIn profile or personal website</li><li>
What is the earliest date you are available to start this position?</li><li>
How many years of relevant experience do you have?</li></ul><h5 class="jobSectionHeader"><b>
Schedule and salary</b></h5><ul><li>
What is your desired schedule/salary?</li></ul><h2 class="jobSectionHeader"><b>
Job Opportunity: Lead Billing Specialist &amp; Executive Operations Assistant</b></h2><ul><li>
Role Type:</li><li>
Full-Time, Virtual Office (Permanent Position with Camera Presence Required) Hours: M-F, 8-5 PM PST (Plus 1 weekend check-in &amp; urgent coverage) Volume: Managing ~30-60 calls per day, 20 emails, 5 new patients, and 50 chart checks</li></ul><h3 class="jobSectionHeader"><b><br>
The Mission</b></h3><ul><li>
Act as our Clinical Care Coordinator and a direct assistant to the Executive team (CEO/COO), you are the operational heartbeat of our clinic.</li><li>
You will manage a high-volume billing cycle while seamlessly pivoting to clinical support, patient intake, and high-level administrative triage. We are a tight-knit team supporting a large remote provider network; we need a &quot;black belt&quot; in multitasking who thrives when wearing multiple hats.</li></ul><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b>
1. High-Volume Revenue Cycle Management</b></h4><ul><li>
Daily Chart Checks: Accurately verify all charts for the following day have active insurance, consents and collect balances owed for visits for next day</li><li>
Invoicing: Daily payment collection and transparent financial tracking.</li></ul><h4 class="jobSectionHeader"><b>
2. Inter-Clinic Liaison</b></h4><ul><li>
Referral Coordination: Serve as the primary lead for VA/Tricare/Triwest primary care client referrals.</li><li>
Clinical Liaison: Act as the professional point of contact for external clinics, managing complex Records Releases and referral tracking with precision.</li></ul><h4 class="jobSectionHeader"><b>
3. Clinical Coordinator
</b></h4><ul><li>Seamless Coverage: your the main POC for office</li><li>
Rapid Response: Ability to instantly pause phone calls/</li><li>
emails/exec tasks/billing tasks to answer high-volume phones/emails. You must match the patient&rsquo;s energy, provide empathy, and build New Client Charts without hesitation.</li><li>
System Navigation: Expertly navigate multiple Electronic Health Records (EHR) and digital filing systems simultaneously.</li></ul><h4 class="jobSectionHeader"><b>
4. Executive Support &amp; Team Culture</b></h4><ul><li>
Virtual Presence: Maintain active camera presence in our virtual office, remaining &quot;interruptible&quot; and accessible to the CEO, COO, and Providers.</li><li>
Flexibility: As a smaller ops team supporting a large clinical staff, you must be willing to &quot;rise above&quot; your job description to meet shifting daily priorities.</li></ul><h3 class="jobSectionHeader"><b>
Requirements &amp; Qualifications</b></h3><ul><li>
Education: Communications, Healthcare, Psychology, Business or MA, or Medical, or Accounting degree preferred.</li><li>
Experience: Heavy medical and/or billing experience is mandatory. You must be comfortable scaling from 1,000 to 2,000+ visits monthly as we grow.</li><li>
Technical Mastery: Advanced skills in Google Workspace and Excel. Ability to manage &quot;digital clutter/excessive files&quot; across various communication platforms.</li><li>
The &quot;Switch&quot;: Proven ability to multitask between deep-focus billing and high-empathy patient communication without skipping vital steps or losing organizational flow.</li><li>
Reliability: You are the person the team leans on; consistency and punctuality are non-negotiable.</li><li>
Salary range</li><li>
$20 - $22 per hour</li><li>
Hiring team</li><li>
Desirae Dorsey</li></ul><br>
<p></p>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$20 - $23 per hour</p></div></div>

Clinical Operations Coordinator for Anywhere Wellness

Baxter

<div><b>Req #</b> 203701 <b>Location</b> Saint Paul, Minnesota, United States <b>Job Category</b> Administrative <b>Date posted</b> 06/12/2026</div>
<br><div><p><b>This is where </b>your work makes a difference.</p><p></p><p>
At Baxter, we believe every person&mdash;regardless of who they are or where they are from&mdash;deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.</p><p></p><p>
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.</p><p></p><p>
Here, you will find more than just a job&mdash;you will find purpose and pride.</p><p></p><p><b>
Your Role at Baxter:</b></p><p>
As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li><p>
Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution</p></li><li><p>
Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution</p></li><li><p>
Generate financial assistance applications, manage the review process, track results and follow-up with patients</p></li><li><p>
Provide timely and professional communication with patients, families, co-workers, etc.</p></li><li><p>
Process PFA documents, bankruptcy notifications and return mail</p></li><li><p>
Create adjustments on assigned balances following the established policies and procedures</p></li><li><p>
Arrange for device shipment or pick-up with Customer Service</p></li><li><p>
Work accounts flagged for Collection Agency to provide necessary documentation as requested</p></li><li><p>
Arrange for Self-Pay of device, supply and accessory purchases</p></li><li><p>
Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)</p></li><li><p>
Other duties and projects assigned.</p></li></ul><p></p><p><b>
What You'll Bring:</b></p><ul><li><p>
High school diploma or equivalent required</p></li><li><p>
2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required.</p></li><li><p>
Experience working with high-dollar DME preferred</p></li><li><p>
Bilingual in English/Spanish preferred</p></li><li><p>
Experience with medical benefits and explanations of benefits (EOBs) preferred</p></li><li><p>
Excellent customer service and communications skills</p></li><li><p>
Strong attention to detail</p></li><li><p>
Ability to function in an independent work environment and organize/prioritize workload</p></li><li><p>
Innovative thinking/problems solving skills</p></li><li><p>
Ability to develop and maintain positive working relationships</p></li><li><p>
Proficiency with Microsoft Office required</p></li><li><p>
Billing database software experience preferred</p></li></ul><p></p><p><i>
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.
</i></p><p></p><p>We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200 to 70,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.</p><p></p><p>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p><p></p><p><b>
US Benefits at Baxter (except for Puerto Rico)</b></p><p></p><p>
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter</p><p></p><p><b>
Equal Employment Opportunity</b></p><p></p><p>
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.</p><p></p><p>
Know Your Rights: Workplace Discrimination is Illegal</p><p></p><p><b>
Reasonable Accommodations</b><br>
<br>
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.</p><p></p><p><b>
Recruitment Fraud Notice</b><br>
<br>
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</p></div>

Spec, Patient Account Receivable

Banner Health

<div><p><b>Primary City/State:</b></p>
Mesa, Arizona<p></p><p><b>
Department Name:
</b></p>ER Registration-Hosp<p></p><p><b>
Work Shift:
</b></p>Night<p></p><p><b>
Job Category:</b></p>
Revenue Cycle<p></p><p><b>
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.</b></p><p></p><p><b>
Why You&rsquo;ll Love This Role:</b></p><p>
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.</p><p><b><br>
What You&rsquo;ll Do:</b><br>
The <b>Senior Acute Patient Access Services Representative</b> provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.</p><p></p><p><b>
You&rsquo;re a Great Fit If You:</b><br>
Thrive in fast-paced environments (like ERs, clinics, or specialty care).<br>
Have stellar communication skills and a high emotional IQ.<br>
Are detail-oriented, tech-savvy, and a natural problem-solver.<br>
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.</p><p></p><p>
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.</p><p></p><p><b>
Hours and Schedule: </b><b>Thursday, Friday, Saturday 6pm-6am</b></p><p>
On-call shifts and Holidays may be required. You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.</p><p></p><p><b>
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.</b></p><p></p>
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.<p></p>
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.<p></p><p>
POSITION SUMMARY</p><p>
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.</p><p></p><p>
CORE FUNCTIONS</p><p>
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).</p><p></p><p>
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.</p><p></p><p>
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.</p><p></p><p>
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.</p><p></p><p>
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.</p><p></p><p>
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.</p><p></p><p>
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.</p><p></p><p>
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.</p><p></p><p>
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.</p><p></p><p>
MINIMUM QUALIFICATIONS</p><p></p><p>
High school diploma/GED is required.</p><p></p><p>
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.</p><p></p><p>
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.</p><p></p><p>
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.</p><p></p><p>
PREFERRED QUALIFICATIONS</p><p></p><p>
Associate&rsquo;s degree in Business Management is preferred.</p><p>
CHAA certification is preferred.</p><p>
Previous patient access and/or cash collections experience is preferred. Work experience with the Company&rsquo;s systems and processes is preferred.</p><p></p><p>
Additional related education and/or experience preferred.</p><p></p><p><b>
EEO Statement:</b></p><p>
EEO/Disabled/Veterans</p><p>
Our organization supports a drug-free work environment.</p><p></p><p><b>
Privacy Policy:</b></p><p>
Privacy Policy</p></div><p></p>

Senior Acute Patient Access Services Representative ER

American Oncology Network

<div><p><b>Location:</b></p>
AON Pharmacy<p><b>
Pay Range:</b></p>
$15.27 - $24.15<p></p><h1 class="jobSectionHeader"><b>
RESPONSIBILITIES</b></h1><p></p><p><br>
Position Summary: The Revenue Representative is responsible for applying fundamental knowledge of healthcare revenue cycle practices and procedures as it relates to posting, reconciling, researching, analyzing and resolving insurance claims and patient balances. The Revenue Representative provides support to the Revenue Manager for the day-to-day financial operations of the pharmacy.</p><p></p><h1 class="jobSectionHeader"><b><br>
QUALIFICATIONS</b></h1><div><br>
1. Education: High School Diploma or equivalent required.<br>
2. Previous Experience:<br>
<ul><li>Minimum of one (1) year experience in Pharmacy/Medical accounts receivable and collections or comparable experience is required. Two (2) or more years is preferred.</li><li>At least one (1) year of prior work experience in the medical field with experience in benefits verification and medical billing preferred.</li></ul>
3. Core Capabilities:<br>
<ul><li>Analysis &amp; Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.</li><li>Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.</li><li>Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.</li><li>Customer Service &amp; Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.</li><li>Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.</li><li>Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.</li><li>Computer Skills:</li></ul>
 Proficiency in MS Office Word, Excel, Power Point, and Outlook required.<br>
 Proficiency in CPR+ (Complete Patient Records) and ORCA software preferred.<br>
 Working knowledge of ONCO EMR (Electronic Medical Records) preferred.<br>
4. Certifications/Licenses:<br>
<ul><li>Active Registered Pharmacy Technician license in state of residence and Pharmacy Technician certification (PTCB) is preferred.</li></ul>
5. Travel (double click to check relevant box): 0%<br>
Remote: No<br>
Standard Work Days/Hours: Monday to Friday 8:00 AM &ndash; 5:00 PM. Saturday 9:00AM &ndash; 1:00PM as required for business needs.</div><p></p><p>
#AONA</p><p>
#LI-ONSITE</p></div>

Pharmacy Accounts Receivable Representative

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