patient account representative

University Of Washington

<div><p><b>Job Description
</b></p><p></p><p><b>UW Medicine&rsquo;s Patient Financial Services Department </b>has an outstanding opportunity for a <b>Patient Account Representative 2.
</b></p><p></p><p><b>WORK SCHEDULE
</b></p><ul><li>40 hours per week
</li><li>Day Shift
</li></ul><p></p><p><b>PRIMARY JOB RESPONSIBILITIES:
</b></p><ul><li>Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees
</li><li>Analyze and take action on unresolved accounts, including payer denials
</li><li>Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance
</li><li>Analyze credit balance accounts to determine and take appropriate action
</li><li>Meet deadlines and departmental quality and performance standards
</li><li>Prepare Accounts Receivable adjustments
</li><li>Update patient demographic, financial and payer information in applicable systems
</li><li>Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution
</li><li>Analyze bankrupt or deceased patient accounts
</li><li>Maintain spreadsheets and write original correspondence using Microsoft Excel and Word
</li></ul><p></p><p><b>REQUIREMENTS
</b></p><p>High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment.
</p><p>Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
</p><p></p><p><b>DESIRED:
</b></p><p>Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.<br>
</p><p><br>
Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.
</p><p></p><p><b>ABOUT UW MEDICINE &ndash; WHERE YOUR IMPACT GOES FURTHER
</b></p><p>UW Medicine is Washington&rsquo;s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine&rsquo;s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow&rsquo;s physicians, scientists and other health professionals.
</p><p>All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.
</p><p></p><p>Become part of our team. Join our mission to make life healthier for everyone in our community.
</p><p></p><p><b>Compensation, Benefits and Position Details
</b></p><p></p><p><b>Pay Range Minimum:
</b></p>$22.94 hourly
<p><b>Pay Range Maximum:
</b></p>$32.81 hourly
<p><b>Other Compensation:
</b></p><ul><li></li></ul><p><b>Benefits:
</b></p>For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
<p><b>Shift:
</b></p>First Shift (United States of America)
<p><b>Temporary or Regular?
</b></p>This is a regular position
<p><b>FTE (Full-Time Equivalent):
</b></p>100.00%
<p><b>Union/Bargaining Unit:
</b></p>SEIU Local 925 Nonsupervisory
<p></p><p><b>About the UW
</b></p><p></p><p>Working at the University of Washington provides a unique opportunity to change lives &ndash; on our campuses, in our state and around the world.
</p><p></p><p>UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
</p><p></p><p><b>Our Commitment
</b></p><p></p><p>The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 .
</p><p></p><p>To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .
</p><p></p><p>Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .</p></div>

Patient Account Representative 2

<div><p>Join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving medical debt. We work as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills.</p><h1 class="jobSectionHeader"><b>
Patient Account Representative (PAR)</b></h1><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
As a Patient Account Representative (PAR), you&rsquo;ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you&rsquo;ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Take inbound and outbound calls to assist patients with account questions.</p></li><li><p>
Explain balances, payment options, and financial responsibilities clearly and professionally.</p></li><li><p>
Negotiate payment arrangements and process payments accurately.</p></li><li><p>
Update patient information and maintain accurate account records.</p></li><li><p>
Collaborate with team members and other departments to resolve account issues.</p></li><li><p>
Meet performance goals while providing excellent customer service.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p>
Strong customer service and communication skills.</p></li><li><p>
Ability to multitask, stay organized, and thrive in a fast-paced environment.</p></li><li><p>
Comfortable using computer systems and phone platforms.</p></li><li><p>
Professional, positive, and team-oriented attitude.</p></li></ul><p>
</p><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li><p>
High School Diploma or GED required.</p></li><li><p>
Prior medical office or healthcare experience is a plus (but not required).</p></li><li><p>
Training is provided&mdash;bring your motivation and willingness to learn!</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><ul><li><p>
Competitive hourly pay with opportunities for growth.</p></li><li><p>
Monthly incentives and KPI bonuses for top performers.</p></li><li><p>
Supportive team environment with mentorship and training opportunities.</p></li><li><p>
Make a meaningful difference by helping patients navigate financial challenges.</p></li></ul><p><b>
Compensation
</b></p><ul><li>Starting $16/hour and ranging up to $21/hour (Job typically starts at $16)</li><li>
Monthly incentives based on Key Performance Indicators&rsquo;</li></ul><p></p><p>
If you&rsquo;re ready to join a team where your work truly helps others, <b>apply today to become a Patient Account Representative!</b></p></div><p></p>

Patient Account Representative

Rendr

<div><p><b>Discover Better Health Careers with Rendr!</b></p>
<p><b>
Who We Are</b>
</p><p>Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.
</p><p><b>Why Join Rendr?
</b></p><ul><li>Opportunities for professional growth and development.
</li><li>Competitive salary and benefits package. <b><i>(Salary is based on previous experience and years of service.)</i></b>
</li><li>Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.
</li></ul><p><b>Benefits We Offer:</b></p>
<ul>
<li>Medical, Dental, and Vision Insurance
</li><li>401k with Company Match
</li><li>Paid Time Off
</li><li>Paid Holidays/ Floating Holiday(s)
</li><li>Commuter Benefits
</li><li>Health Savings Account/ Flexible Spending Account/ Dependent Care Account
</li></ul><p><b>Job Position: </b>Patient Account Representative</p>
<p><b>
Essential Functions</b>
</p><ul><li>Provide excellent customer service to patients over the phone.
</li><li>Serve as primary liaison between the patient and billing department to resolve any patient complaints or billing inquires.
</li><li>Review medical claims and insurance EOB to ensure payments are posted accurately before sending patient statements.
</li><li>Post patient payments.
</li><li>Respond to patient correspondence via email or phone call.
</li><li>Position works remotely.
</li><li>Other tasks as needed as assigned by manager</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>High School Diploma or equivalent required.
</li><li>Bilingual in English and Chinese required.
</li><li>1-3 years experience in a professional healthcare setting required.
</li><li>Must have excellent oral and written communication skills.
</li><li>Must have excellent customer relations.
</li><li>Ability to multi-task in a fast-paced work environment.
</li><li>Experience in the medical billing strongly preferred.
</li><li>Knowledge of EHR software MDLand preferred.</li>
</ul>
<p>Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</p><p>We look forward to reviewing your application and exploring the possibility of you joining our team!</p></div>

Conway Behavioral Health

<div>Overview:
<div>
Conway Behavioral Health is seeking a detail-oriented Patient Account Representative to manage insurance claims, resolve billing issues, and ensure timely reimbursement. This role is essential to maintaining accurate accounts and supporting the organization&rsquo;s financial operations. If you&rsquo;re looking for a role where your contributions count, apply today.</div>
Responsibilities:
<div>
Call and status outstanding claims with third party payors.</div><ul><li>Review claims issues and make corrections as needed and rebill.</li><li>Utilize claims clearing house to review and correct claims. Resubmit electronically when available.</li><li>Review explanation of benefits to ascertain that claim processed and paid correctly.</li><li>Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.</li><li>Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.</li><li>Prorate patient accounts and monitor that balance due is in the correct financial class.</li><li>Report an overview of the week to the BOD and participate in AR meetings.</li><li>Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.</li><li>Assist financial counselors as needed.</li><li>Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.</li></ul>
Qualifications:
<div>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:</div><ul><li>High school diploma or equivalent required.</li><li>Three or more years&rsquo; prior admissions and or collections experience in a hospital setting required.</li><li>Psychiatric experience preferred.</li></ul><div>
LICENSES/DESIGNATIONS/CERTIFICATIONS:</div><ul><li>Not applicable</li></ul><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div></div>

FMOL Health

<div><p>The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges. The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.</p></div>
<br><div><div><ul><li>Customer Service
<div><ul><li>Promptly answers inquiries from patients, co-workers, and employees regarding patient accounts in a kind and courteous manner.
</li></ul><ul><li>Assists in providing quality training and orientation for assigned employees.
</li></ul></div></li></ul><ul><li>Payer Relations
<div><ul><li>Advises patient or guarantor of third party payer benefits and estimated private payer amount and collects partial payments prior to admission in a manner that promotes the provision of high quality health care services by the department.
</li></ul><ul><li>Reviews patient papers and documentation for reported information accuracy, and researches errors on patient accounts, billing and insurance problems, and lost payments in order to ensure accurate record maintenance and prudent departmental operation.
</li></ul><ul><li>Makes written and verbal inquiries to third party payers, reconciles patient accounts, and makes payment arrangements in an effort to ensure that patients are free from financial burden and that patient interests are appropriately represented.
</li></ul><ul><li>Coordinates and originates payroll deduction actions for hospital employees in accordance with established policies and procedures, and oversees collection letter mail-outs for delinquent unpaid patient accounts in a prudent and efficient manner.
</li></ul><ul><li>Sends itemized patient account statements per attorney request or in response to subpoena in a professional and diligent manner.
</li></ul><ul><li>Reviews claims to make sure that payer specific billing requirements are met.
</li></ul><ul><li>Follows up on claims, determines and applies appropriate adjustments.
</li></ul><ul><li>Updates accounts.
</li></ul></div></li></ul><ul><li>Receivables
<div><ul><li>Works with external agencies and companies to provide patients with prompt reimbursement for hospital services. Interprets, explains, and counsels patient and family regarding hospital charges, services, and payment policies in a manner sensitive to the needs and financial situation of the patient.
</li></ul></div></li></ul><ul><li>Quality
<div><ul><li>Maintain a quality accuracy average of 95%
</li></ul><ul><li>Maintain a production set by management for specialty focus.
</li></ul><ul><li>Thoroughly completes assigned tasks with in the requested timeline.
</li></ul></div></li></ul><ul><li>Other Duties As Assigned
<div><ul><li>Performs other duties as assigned or requested.</li></ul></div></li></ul></div></div>
<br><div><ul><li>Must have 2 yrs experience of relevant experience. Bachelor's Degree substitutes 2 yrs exp. Associate's Degree, trade school, or certification substitutes 1 yr exp.
</li><li>Some examples of relevant experience include LPN, RN, Revenue Cycle, Accounting, Bookkeeping, Business, Billing, Coding or call center environments.
</li><li>High School or equivalent
</li><li>Must possess knowledge of ICD-9/10, CPT and HCPCS coding. Must have accurate data entry skills. Must be able to answer multiple phone lines with incoming and outgoing calls. Must understand the explanation of benefits of various managed care companies. Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies and procedures.</li></ul></div>

Patient Account Representative 2 - Hospital

Oasis Behavioral Health Hospital

<div>Overview:
<p>
Responsible for obtaining accurate, timely, and detailed information concerning claims and patient accounts.</p>
Responsibilities:
<div>
Call and status outstanding claims with third party payors.</div><ul><li>Review claims issues and make corrections as needed and rebill.</li><li>Utilize claims clearing house to review and correct claims. Resubmit electronically when available.</li><li>Review explanation of benefits to ascertain that claim processed and paid correctly.</li><li>Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.</li><li>Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.</li><li>Prorate patient accounts and monitor that balance due is in the correct financial class.</li><li>Report an overview of the week to the BOD and participate in AR meetings.</li><li>Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.</li><li>Assist financial counselors as needed.</li><li>Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.</li></ul>
Qualifications:
<div>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:</div><ul><li>High school diploma or equivalent required.</li><li>Three or more years&rsquo; prior admissions and or collections experience in a hospital setting required.</li><li>Psychiatric experience preferred.</li></ul><div>
LICENSES/DESIGNATIONS/CERTIFICATIONS:</div><ul><li>Not applicable</li></ul><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div><div></div><div><br>
OAS01</div></div>

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