patient accounting representative

Conway Behavioral Health

<div>Overview:
<div>
Conway Behavioral Health is seeking a detail-oriented Patient Account Representative to manage insurance claims, resolve billing issues, and ensure timely reimbursement. This role is essential to maintaining accurate accounts and supporting the organization&rsquo;s financial operations. If you&rsquo;re looking for a role where your contributions count, apply today.</div>
Responsibilities:
<div>
Call and status outstanding claims with third party payors.</div><ul><li>Review claims issues and make corrections as needed and rebill.</li><li>Utilize claims clearing house to review and correct claims. Resubmit electronically when available.</li><li>Review explanation of benefits to ascertain that claim processed and paid correctly.</li><li>Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.</li><li>Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.</li><li>Prorate patient accounts and monitor that balance due is in the correct financial class.</li><li>Report an overview of the week to the BOD and participate in AR meetings.</li><li>Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.</li><li>Assist financial counselors as needed.</li><li>Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.</li></ul>
Qualifications:
<div>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:</div><ul><li>High school diploma or equivalent required.</li><li>Three or more years&rsquo; prior admissions and or collections experience in a hospital setting required.</li><li>Psychiatric experience preferred.</li></ul><div>
LICENSES/DESIGNATIONS/CERTIFICATIONS:</div><ul><li>Not applicable</li></ul><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div></div>

Patient Account Representative

ScionHealth

<div><b>Description</b><p><br>
At <b>ScionHealth</b>, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.</p><p><b>
Job Summary</b></p><p>
The Patient Account Representative I performs a variety of revenue cycle activities including billing, collections, cash posting, and customer service in support of hospital and physician accounts. This position ensures accurate and timely financial documentation and reimbursement through effective communication with patients, insurance companies, and other stakeholders. The representative maintains compliance with all regulations including HIPAA, and adheres to organizational policies and procedures.</p><p><b>
Essential Functions</b></p><ul><li>
Accurately and efficiently processes patient accounts, including billing, collections, and payment posting.</li><li>
Responds to and resolves inquiries from patients, insurance carriers, and internal departments.</li><li>
Prepares and submits claims using billing systems; works claim edits and rejections.</li><li>
Follows up on unpaid accounts and performs collections activities as appropriate.</li><li>
Researches and applies unidentified payments.</li><li>
Balances daily cash posting and reconciles discrepancies.</li><li>
Files appeals and reconsideration requests as per department protocol.</li><li>
Identifies and reports overpayments; ensures appropriate refunds.</li><li>
Participates in A/R clean-up projects and other revenue cycle initiatives.</li><li>
Maintains productivity and quality standards while managing daily work queues.</li><li>
Demonstrates ownership and accountability in completing assignments.</li></ul><p><b>
Knowledge/Skills/Abilities/Expectations</b></p><ul><li>
Ability to communicate effectively, both verbally and in writing.</li><li>
Ability to work independently with minimal supervision.</li><li>
Strong customer service and interpersonal skills.</li><li>
Basic general accounting and bookkeeping knowledge.</li><li>
Knowledge of medical billing practices and medical terminology.</li><li>
Proficient in Microsoft Excel, Word, Outlook, and experience with systems such as Epic and SSI (preferred).</li><li>
Operates 10-key pad efficiently (for cash posting roles).</li><li>
Demonstrates flexibility and teamwork across all business office functions.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Education</b></p><ul><li>
High School Diploma or GED Equivalent</li></ul><p><b>
Licenses/Certifications</b></p><ul><li>
Relevant licensure and practices obtained within timeframe required by facility policy</li></ul><p><b>
Experience</b></p><ul><li>
1&ndash;2 years previous hospital and/or physician business office experience preferred</li></ul></div>

Patient Account Rep I (Remote)

<div><p>Join a team of representatives that is dedicated in making a difference in others lives by assisting patients in resolving medical debt. We work as a team in providing the patient with all the information and resources they may need to understand their situation and overcome their medical bills.</p><h1 class="jobSectionHeader"><b>
Patient Account Representative (PAR)</b></h1><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
As a Patient Account Representative (PAR), you&rsquo;ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you&rsquo;ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><p>
Take inbound and outbound calls to assist patients with account questions.</p></li><li><p>
Explain balances, payment options, and financial responsibilities clearly and professionally.</p></li><li><p>
Negotiate payment arrangements and process payments accurately.</p></li><li><p>
Update patient information and maintain accurate account records.</p></li><li><p>
Collaborate with team members and other departments to resolve account issues.</p></li><li><p>
Meet performance goals while providing excellent customer service.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul><li><p>
Strong customer service and communication skills.</p></li><li><p>
Ability to multitask, stay organized, and thrive in a fast-paced environment.</p></li><li><p>
Comfortable using computer systems and phone platforms.</p></li><li><p>
Professional, positive, and team-oriented attitude.</p></li></ul><p>
</p><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul><li><p>
High School Diploma or GED required.</p></li><li><p>
Prior medical office or healthcare experience is a plus (but not required).</p></li><li><p>
Training is provided&mdash;bring your motivation and willingness to learn!</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><ul><li><p>
Competitive hourly pay with opportunities for growth.</p></li><li><p>
Monthly incentives and KPI bonuses for top performers.</p></li><li><p>
Supportive team environment with mentorship and training opportunities.</p></li><li><p>
Make a meaningful difference by helping patients navigate financial challenges.</p></li></ul><p><b>
Compensation
</b></p><ul><li>Starting $16/hour and ranging up to $21/hour (Job typically starts at $16)</li><li>
Monthly incentives based on Key Performance Indicators&rsquo;</li></ul><p></p><p>
If you&rsquo;re ready to join a team where your work truly helps others, <b>apply today to become a Patient Account Representative!</b></p></div><p></p>

Bates County Memorial Hospital

<div><p>This opening is for a 40 per week day shift position.
</p><p>The Patient Accounts Financial Representative is responsible for screening patients for payment resources and counseling patients on their personal financial responsibilities and making them aware of resources that may be available to assist them. They will give assistance in the application of those resources. The Patient Accounts Financial Representative will also be responsible for answering patient calls, walk-ins, and correspondence related to patient billing, while using proper customer service protocol. To resolve a patient billing issue, it may be necessary to make outbound calls to an Insurance company, Attorney, Doctor, Department Directors, etc. You will be required to ask patients to pay their bill or set up a payment plan. Your role is to improve cash flow and reduce bad debt receivables while providing good customer service.</p><br>
<p></p>
<p><b>
Experience and Education:</b></p>
<ul><li>
Knowledge of the Microsoft office suite</li><li>
Knowledge of standard office equipment (copier, fax machine)</li><li>
Ability to type and use a 10 key</li></ul>
<p><b>
Minimum:
</b></p><ul><li>Experience in clerical or customer service
</li></ul><p><b>Knowledge/Skills/Required Abilities</b></p>
<ul><li>
Personal technology device to download DUO application to enable access to hospital email by multi-factor authentication.</li><li>
Displays good organizational skills and utilizes time wisely.</li><li>
Maintains a neat and orderly work environment.
</li><li>Completes assigned tasks in a timely manner and seeks additional work upon completion of assignments.</li><li>
Displays attention to detail and accuracy of tasks</li><li>
Demonstrates good communication skills and empathy</li><li>
Willingly shares information and resources with co-workers.
</li><li>Takes the time to explain and exchange information with customers.</li><li>
Maintains composure under stress and continues to work effectively.</li><li>
Discusses personal, patient, and staff-related issues in a confidential manner and in the appropriate location and follows Hospital policy concerning Confidentiality.</li><li>
PC skills &ndash; demonstrates proficiency in Microsoft Office applications and others as required</li><li>
Treats customers in an ethical manner, respects the dignity and individuality of customers. Demonstrates commitment to customers by putting their well-being before personal, financial, or procedural concerns.</li><li>
Work independently.</li></ul></div>

Patient Accounts Financial Representative

Oasis Behavioral Health Hospital

<div>Overview:
<p>
Responsible for obtaining accurate, timely, and detailed information concerning claims and patient accounts.</p>
Responsibilities:
<div>
Call and status outstanding claims with third party payors.</div><ul><li>Review claims issues and make corrections as needed and rebill.</li><li>Utilize claims clearing house to review and correct claims. Resubmit electronically when available.</li><li>Review explanation of benefits to ascertain that claim processed and paid correctly.</li><li>Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.</li><li>Manage daily productivity via patient accounting system and productivity reports. Needs to maintain an average of 30-40 accounts worked per day minimum.</li><li>Prorate patient accounts and monitor that balance due is in the correct financial class.</li><li>Report an overview of the week to the BOD and participate in AR meetings.</li><li>Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.</li><li>Assist financial counselors as needed.</li><li>Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.</li></ul>
Qualifications:
<div>
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:</div><ul><li>High school diploma or equivalent required.</li><li>Three or more years&rsquo; prior admissions and or collections experience in a hospital setting required.</li><li>Psychiatric experience preferred.</li></ul><div>
LICENSES/DESIGNATIONS/CERTIFICATIONS:</div><ul><li>Not applicable</li></ul><div></div><div><br>
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual&rsquo;s characteristics protected by applicable state, federal and local laws.</div><div></div><div><br>
OAS01</div></div>

Methodist Health System - NE and IA

<div><div>Why work for Nebraska Methodist Health System?<br>
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care &ndash; a culture that has and will continue to set us apart. It&rsquo;s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient&rsquo;s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.</div><div></div><div>
Job Summary:</div>
Location: Methodist Corporate Office<br>
Address: 825 S 169th St. - Omaha, NE<br>
<br>
Work Schedule: Mon - Fri, 8:00am to 4:30pm<br>
<br>
Responsible for billing, electronic claims submission, follow up and collections of patient accounts.<div></div><div>
Responsibilities:</div><div>
Essential Functions</div><div></div><div>
Electronic and Hardcopy Billing</div><ul><li>
All EDI and paper claims submitted are to be billed as needed following department and payer specific guidelines.</li><li>
Obtains appropriate EOB's through use of health system resources.</li><li>
Reviews Billing Scrubber Claim Detail Screens to ensure data is appropriate for claim submission.</li><li>
Ensure that claim corrections identified in billing scrubber are appropriately updated and documented in Source System.</li><li>
Prepares secondary and tertiary billings, manually and electronically on UB04's and/or 1500's for accurate reimbursement.</li><li>
Submits adjusted UB04/837I and/or CMS1500/837P claims according to department and payer specific guidelines.</li></ul><div></div><div>
Display Effective Communication Skills</div><ul><li>
Demonstrates active listening skills.</li><li>
Notifies and keeps leads and supervisors informed on issues identified.</li><li>
Follows telephone etiquette procedures set forth by the organization and/or individual department.</li><li>
Professional/Courteous responses when communicating with customers, health system staff and management.</li></ul><div></div><div>
Handling of Referrals</div><ul><li>
Timely and accurately handling of referrals, both regular and escalated priority from management, within department guidelines.</li><li>
Documents clearly and appropriately all referrals (including patient inquiries) in the Source System when necessary.</li><li>
If necessary, follows up with patients on final results of inquiry both timely and professionally. Notifies patient of final results of account handling in question.</li></ul><div></div><div>
Knowledge of System Applications</div><ul><li>
Demonstrates ability to learn and maintain a working knowledge on all the current health system applications.</li><li>
Identify/obtain/print medical records as necessary for resolution of denial or system edits according to department guidelines.</li></ul><div></div><div>
Auditing of Patient Accounts</div><ul><li>
Understand accounting and business principles to accurately determine the remaining balance on a given encounter.</li><li>
Upon accurately auditing encounter or visit, is able to understand and update proration to make sure dollars are allocated to the appropriate benefit orders if needed.</li><li>
Leverages all needed resources to complete an audit of an account.</li><li>
Documents audit finding and actions taken in Source System when necessary.</li></ul><div></div><div>
Claim Follow Up with Third Party Payers</div><ul><li>
Full understanding of all necessary third party billing and follow up processes based on department specifications.</li><li>
Full understanding of all necessary contract related requirements.</li><li>
Leverages payer websites and necessary tools to streamline the follow up process.</li><li>
Appropriate documentation in Source System when necessary.</li><li>
Ability to interpret correspondence assigned for accurate handling.</li></ul><div></div><div>
Special Projects and Tasks as Assigned</div><ul><li>
Completion of any assigned projects timely, accurately and to the specifications of leadership.</li><li>
Ensure Daily/Weekly/Monthly assignments are handled accurately and timely.</li></ul><div></div><div>
Maintaining Daily Workflow</div><ul><li>
Manages and maintains assigned workflow queues according to department guidelines.</li><li>
Mail/Correspondence processed and handled following departmental guidelines.</li><li>
Documents both timely and appropriately in Source System using proper documentation methods.</li><li>
Fundamental understanding of different work item, state based and exception queues within the Patient Accounting System applications.</li></ul><div></div><div>
Schedule:</div><div>
Mon - Fri, 8:00am to 4:30pm</div><div></div><div>
Job Description:</div><div>
Job Requirements</div><div></div><div>
Education</div><ul><li>
High school diploma, General Educational Development (GED) or equivalent required</li><li>
Coursework in Coding, Billing or Healthcare Management normally acquired through enrollment in a secondary education institution or online classes through the American Heath Information Management Association (AHIMA) preferred.</li></ul><div><br>
Experience</div><ul><li>
Minimum of one (1) year prior experience in healthcare third party billing and/or claims processing preferred.</li><li>
Prior exposure to UP04 and/or CMS1500 claim data normally acquired through work in a physician&rsquo;s office or other healthcare setting preferred.</li></ul><div><br>
License/Certifications</div><ul><li>
N/A</li></ul><div><br>
Skills/Knowledge/Abilities</div><ul><li>
Skill in interpreting UB04 and/or CMS1500 claim data to be able to troubleshoot claim edits and resolve payer billing requirements both timely and accurately.</li><li>
Ability to create and submit both original and corrected claims.</li><li>
Ability to audit accounts and payer explanation of benefits (EOBs) to determine appropriate action.</li><li>
Ability to use effective communication skills in order to handle patient inquires, attorneys, health system staff and payers on a professional level.</li><li>
Knowledge and understanding of accounting and business principles to enable accurate auditing of patient accounts.</li><li>
Ability to follow up with the 3rd party payers for claims and appeals submitted to ensure timely and accurate processing.</li><li>
Ability to maintain a working knowledge of multiple system applications.</li></ul><div></div><div>
Physical Requirements</div><div></div><div>
Weight Demands</div><ul><li>
Light Work - Exerting up to 20 pounds of force.</li></ul><div><br>
Physical Activity</div><ul><li>
Occasionally Performed (1%-33%):<ul><li>
Balancing</li><li>
Climbing</li><li>
Carrying</li><li>
Crawling</li><li>
Crouching</li><li>
Distinguish colors</li><li>
Kneeling</li><li>
Lifting</li><li>
Pulling/Pushing</li><li>
Reaching</li><li>
Standing</li><li>
Stooping/bending</li><li>
Twisting</li><li>
Walking</li></ul></li><li>
Frequently Performed (34%-66%):<ul><li>
Hearing</li><li>
Repetitive Motions</li><li>
Seeing/Visual</li><li>
Speaking/talking</li></ul></li><li>
Constantly Performed (67%-100%):<ul><li>
Fingering/Touching</li><li>
Grasping</li><li>
Keyboarding/typing</li><li>
Sitting</li></ul></li></ul><div><br>
Job Hazards</div><ul><li>
Not Related:<ul><li>
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)</li><li>
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)</li><li>
Equipment/Machinery/Tools</li><li>
Explosives (pressurized gas)</li><li>
Electrical Shock/Static</li><li>
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)</li><li>
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)</li></ul></li><li>
Rare (1-33%):<ul><li>
Chemical agents (Toxic, Corrosive, Flammable, Latex)</li><li>
Mechanical moving parts/vibrations</li></ul></li></ul><div>
About Methodist:</div><div>
Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.</div><div><br>
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.</div></div><div></div>

Patient Billing Rep I

Rendr

<div><p><b>Discover Better Health Careers with Rendr!</b></p>
<p><b>
Who We Are</b>
</p><p>Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.
</p><p><b>Why Join Rendr?
</b></p><ul><li>Opportunities for professional growth and development.
</li><li>Competitive salary and benefits package. <b><i>(Salary is based on previous experience and years of service.)</i></b>
</li><li>Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.
</li></ul><p><b>Benefits We Offer:</b></p>
<ul>
<li>Medical, Dental, and Vision Insurance
</li><li>401k with Company Match
</li><li>Paid Time Off
</li><li>Paid Holidays/ Floating Holiday(s)
</li><li>Commuter Benefits
</li><li>Health Savings Account/ Flexible Spending Account/ Dependent Care Account
</li></ul><p><b>Job Position: </b>Patient Account Representative</p>
<p><b>
Essential Functions</b>
</p><ul><li>Provide excellent customer service to patients over the phone.
</li><li>Serve as primary liaison between the patient and billing department to resolve any patient complaints or billing inquires.
</li><li>Review medical claims and insurance EOB to ensure payments are posted accurately before sending patient statements.
</li><li>Post patient payments.
</li><li>Respond to patient correspondence via email or phone call.
</li><li>Position works remotely.
</li><li>Other tasks as needed as assigned by manager</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>High School Diploma or equivalent required.
</li><li>Bilingual in English and Chinese required.
</li><li>1-3 years experience in a professional healthcare setting required.
</li><li>Must have excellent oral and written communication skills.
</li><li>Must have excellent customer relations.
</li><li>Ability to multi-task in a fast-paced work environment.
</li><li>Experience in the medical billing strongly preferred.
</li><li>Knowledge of EHR software MDLand preferred.</li>
</ul>
<p>Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</p><p>We look forward to reviewing your application and exploring the possibility of you joining our team!</p></div>

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