patient accounting representative

Bates County Memorial Hospital

<div>This opening is for a 40 per week day shift position.
The Patient Accounts Financial Representative is responsible for screening patients for payment resources and counseling patients on their personal financial responsibilities and making them aware of resources that may be available to assist them. They will give assistance in the application of those resources. The Patient Accounts Financial Representative will also be responsible for answering patient calls, walk-ins, and correspondence related to patient billing, while using proper customer service protocol. To resolve a patient billing issue, it may be necessary to make outbound calls to an Insurance company, Attorney, Doctor, Department Directors, etc. You will be required to ask patients to pay their bill or set up a payment plan. Your role is to improve cash flow and reduce bad debt receivables while providing good customer service. 


Experience and Education:
<ul><li>
Knowledge of the Microsoft office suite</li><li>
Knowledge of standard office equipment (copier, fax machine)</li><li>
Ability to type and use a 10 key</li></ul>

Minimum:
<ul><li>Experience in clerical or customer service
</li></ul>Knowledge/Skills/Required Abilities
<ul><li>
Personal technology device to download DUO application to enable access to hospital email by multi-factor authentication.</li><li>
Displays good organizational skills and utilizes time wisely.</li><li>
Maintains a neat and orderly work environment.
</li><li>Completes assigned tasks in a timely manner and seeks additional work upon completion of assignments.</li><li>
Displays attention to detail and accuracy of tasks</li><li>
Demonstrates good communication skills and empathy</li><li>
Willingly shares information and resources with co-workers.
</li><li>Takes the time to explain and exchange information with customers.</li><li>
Maintains composure under stress and continues to work effectively.</li><li>
Discusses personal, patient, and staff-related issues in a confidential manner and in the appropriate location and follows Hospital policy concerning Confidentiality.</li><li>
PC skills &ndash; demonstrates proficiency in Microsoft Office applications and others as required</li><li>
Treats customers in an ethical manner, respects the dignity and individuality of customers. Demonstrates commitment to customers by putting their well-being before personal, financial, or procedural concerns.</li><li>
Work independently.</li></ul></div>

Patient Accounts Financial Representative

BJC HealthCare

<div><div>BJC HealthCare is seeking a Patient Accounts Representative II for our refunds team! If you have a background in insurance or billing follow up, apply today!</div> 
 
Overview 
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. 
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. 
BJC&rsquo;s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children&rsquo;s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. 

 
Preferred Qualifications 
Role Purpose
The Patient Accounts Representative II serves as a subject matter expert in ensuring the timely review, collection and resolution of all payor and patient accounts. This position provides on-going analysis &amp; review of insurance verifications and account submissions. This position also helps facilitate the resolution of debit and credit accounts based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients. Additionally, this position is responsible for training and mentoring junior level staff. 
Responsibilities<ul><li>
Serves as the subject matter expert in the area of insurance collection activities and billing resolution; resolves complex accounts and ensures their full resolution.</li><li>
Contacts insurance companies regarding complex claims, updates account information, and completes advanced administrative tasks on accounts.</li><li>
Completes necessary follow-up tasks in a timely manner while maintaining departmental quality and productivity standards.</li><li>
Confirms patient benefits with insurance carrier and re-files insurance claims as necessary to ensure timely and accurate payment.</li><li>
Works with assigned payors and assist in the communication of identified payor issues for remediation efforts.</li></ul>
Minimum Requirements
Education<ul><li>
High School Diploma or GED</li></ul>
Experience<ul><li>
&lt;2 years</li></ul>
Preferred Requirements
Experience<ul><li>
2-5 years</li></ul>
 
Benefits and Legal Statement 
BJC Total Rewards
At BJC we&rsquo;re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.<ul><li>
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date</li><li>
Disability insurance* paid for by BJC</li><li>
Annual 4% BJC Automatic Retirement Contribution</li><li>
401(k) plan with BJC match</li><li>
Tuition Assistance available on first day</li><li>
BJC Institute for Learning and Development</li><li>
Health Care and Dependent Care Flexible Spending Accounts</li><li>
Paid Time Off benefit combines vacation, sick days, holidays and personal time</li><li>
Adoption assistance</li></ul>
To learn more, go to our Benefits Summary.<ul><li>Not all benefits apply to all jobs</li></ul>
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer</div>

Patient Accounts Rep II

Appleton Area Health

I. POSITIONa. The Patient Account Representative is responsible for managing patient billing accounts and ensuring accurate processing of charges, payments, insurance claims, and account balances. This role acts as a liaison between patients, insurance companies, and healthcare providers to resolve billing issues and ensure timely reimbursement.II. QUALIFICATIONSa. Education/Training:<ul><li>High school diploma or equivalent; supplemented with one year of patient service experience in a health care organization. Medical billing or coding courses are helpful.</li></ul>billing experience in a health care organization. Medical billing or medical coding courses helpful.b. Skill(s):<ul><li>Analytical&mdash;the individual synthesizes complex or diverse information.</li><li>Problem solving&mdash;the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully</li><li>Oral communication&mdash;the individual speaks clearly and persuasively in positive or negative situations.</li><li>Quality management&mdash;the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.</li><li>Judgment&mdash;the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.</li><li>Planning/organizing&mdash;the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.</li><li>Safety and security&mdash;the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.</li></ul>III. STANDARD REQUIREMENTSa. Supports the Mission, Vision and Standards of Behavior at Appleton Area Healthb. Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients in a safe, secure environment.c. Supports and cooperates with specific procedures and programs for:<ul><li>Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.</li><li>Confidentiality of all data, including patient, employee, and operations data.</li><li>Quality assurance and compliance with all regulatory requirements.</li><li>Compliance with current law and policy to provide a work environment free from sexual/ harassment and all illegal and discriminatory behavior.</li></ul>d. Supports and participates in common teamwork:<ul><li>Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction including appropriate judgment.</li><li>Uses tactful, appropriate communications in sensitive and emotional situations.</li><li>Follows up as appropriate with supervisor, co-workers or patients regarding reported complaints, problems, and concerns.</li><li>Promotes positive public relations with patients, family members and guests.</li><li>Completes requirements for in-service training, acceptable attendance, uniform dress codes including personal hygiene, and other work duties as assigned.</li></ul>IV. ESSENTIAL FUNCTIONSa. Prepare monthly billings for Care Center, Assisted Living, and Meals on Wheels services.b. Meet with residents and family members upon admission to obtain accurate financial information.c. Verify patient insurance coverage and eligibility.d. Review and manage patient accounts to ensure accurate billing and payment processing.e. Process necessary insurance forms in an accurate, timely, and efficient manner.f. Investigate and resolve billing discrepancies and claim errors.g. Routinely review outstanding accounts by monitoring the accounts receivable aging.h. Respond to third party, patient, and all other inquiries in a timely manner.i. Prepare and disperse annual rate notices.j. All other duties as assigned by supervisor.Job Type: Full-timePay: $20.20 - $24.52 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Childcare</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Schedule:<ul><li>8 hour shift</li><li>Monday to Friday</li></ul>Ability to Relocate:<ul><li>Appleton, MN 56208: Relocate before starting work (Required)</li></ul>Work Location: In person

Patient Accounts Representative - Long Term Care & Community Programs

UTHealth Houston

<div>What we do here changes the world. UTHealth Houston is Texas&rsquo; resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That&rsquo;s where you come in.
UTHealth Houston School of Dentistry &ndash; UT Dentists is hiring for a Patient Account Representative I to join their team of professionals in the Department of Clinical Business and Financial Services. The PAR will be responsible for the day-to-day role and duties in revenue cycle, including understanding dental and medical insurance policy benefit information, assisting with insurance claims follow-up, patient account balance, account transaction auditing and more. The ideal candidate will adhere to assigned metrics, and uphold the core values of our team while maintaining volume productivity. Experience with axiUm and/or EPIC is a plus!
Location: 7500 Cambridge, Houston, Texas 77054
Once you join us you won't want to leave. It&rsquo;s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you&rsquo;d expect from a top healthcare organization (benefits, insurance, etc.), plus:<ul><li>
100% paid medical premiums for our full-time employees</li><li>
Generous time off (holidays, preventative leave day, both vacation and sick time &ndash; all of which equates to around 37-38 days per year)</li><li>
The longer you stay, the more vacation you&rsquo;ll accrue!</li><li>
Longevity Pay (Monthly payments after two years of service)</li><li>
Build your future with our awesome retirement/pension plan!</li></ul>
We take care of our employees! As a world-renowned institution, our employees&rsquo; wellbeing is important to us. We offer work/life services such as...<ul><li>
Free financial and legal counseling</li><li>
Free mental health counseling services</li><li>
Gym membership discounts and access to wellness programs</li><li>
Other employee discounts including entertainment, car rentals, cell phones, etc.</li><li>
Resources for child and elder care</li><li>
Plus many more!</li></ul>
Position Summary:
Under general supervision, position is responsible for accurate and timely collection of third party and private pay receivables.
Position Key Accountabilities:<ul><li>
Reviews general accounts receivable incoming correspondence and takes timely and appropriate action.</li><li>
Analyzes account for errors, adjustment, credits, issuing corrected entries when required.</li><li>
Escalates complex issues.</li><li>
Updates account information.</li><li>
Documents communications accurately and completely and follows up as required.</li><li>
Performs other duties as assigned.</li></ul> 
Certification/Skills:<ul><li>
None</li></ul>
Minimum Education:
High School Diploma or equivalent required Graduate from a vocational business school with a minor in a job related field preferred
Minimum Experience:
6 months of hospital/medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare required
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code &sect;51.215 and Texas Government Code &sect;411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code &sect;117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. &sect;791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.</div>

Patient Account Representative I - UT Dentists, Revenue Cycle Services

Tenet Healthcare

<div><h3 class="jobSectionHeader">Job Summary</h3>

JOB SUMMARY
The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance.
Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following:
<ul>
<li>Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed.
</li><li>Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions</li>
<li>Access payer websites and discern pertinent data to resolve accounts</li>
<li>Utilize all available job aids provided for appropriateness in Patient Accounting processes</li>
<li>Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account</li>
<li>Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership</li>
<li>Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities</li>
<li>Provide support for team members that may be absent or backlogged</li>
</ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
<ul>
<li>Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.
</li><li>Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results.
</li><li>Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor.</li>
<li>Participate and attend meetings, training seminars and in-services to develop job knowledge.</li>
<li>Respond timely to emails and telephone messages as appropriate.
</li><li>Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors.</li>
</ul>
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies</li>
<li>Intermediate skill in Microsoft Office (Word, Excel)</li>
<li>Ability to learn hospital systems &ndash; ACE, VI Web, IMaCS, OnDemand quickly and fluently</li>
<li>Ability to communicate in a clear and professional manner</li>
<li>Must have good oral and written skills</li>
<li>Strong interpersonal skills</li>
<li>Above average analytical and critical thinking skills
</li><li>Ability to make sound decisions</li>
<li>Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors</li>
<li>Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims.</li>
<li>Intermediate understanding of EOB.</li>
<li>Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms.</li>
<li>Ability to problem solve, prioritize duties and follow-through completely with assigned tasks.</li>
</ul>
EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.
<ul>
<li>High School diploma or equivalent. Some college coursework in business administration or accounting preferred</li>
<li>1-4 years medical claims and/or hospital collections experience</li>
<li>Minimum typing requirement of 45 wpm</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Office/Team Work Environment</li>
<li>Ability to sit and work at a computer terminal for extended periods of time</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Call Center environment with multiple workstations in close proximity</li>
</ul>
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation
<ul>
<li>Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
</li><li>Position may be eligible for a signing bonus for qualified new hires, subject to employment status.</li>
<li>Conifer observed holidays receive time and a half.</li>
</ul>
Benefits

Conifer offers the following benefits, subject to employment status:
<ul>
<li>Medical, dental, vision, disability, and life insurance</li>
<li>Paid time off (vacation &amp; sick leave) &ndash; min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.</li>
<li>401k with up to 6% employer match</li>
<li>10 paid holidays per year</li>
<li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li>
<li>Employee Assistance program, Employee discount program</li>
<li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, AD&amp;D, auto &amp; home insurance.</li>
<li>For Colorado employees, Conifer offers paid leave in accordance with Colorado&rsquo;s Healthy Families and Workplaces Act.</li>
</ul>
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. 
Tenet participates in the E-Verify program. Follow the link below for additional information. 
E-Verify: http://www.uscis.gov/e-verify 
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603009316</div>

Patient Account Rep - Contract - Remote

Redlands Community Hospital

Reporting to the Director of Patient Financial Services, this position is responsible for accurate insurance and self-pay billing, and follow-up .
 
<ul>
<li>Ability to meet all job physical requirements as outlined in job description or as agreed through a work place accommodation</li>
</ul>
EDUCATION/TRAINING/ EXPERIENCE: 
<ul>
<li>High school diploma or equivalent preferred.</li>
<li>One year of current hospital collection/billing experience preferred.</li>
<li>Computer skills preferred.</li>
</ul>
CERTIFICATIONS/LICENSES: 
<ul>
<li>None.</li>
</ul>

Patient Account Representative

Trinity Health-ND

<div>Position Summary:
The Account Representative supports the revenue cycle by preparing, reviewing, and submitting accurate medical claims to third-party payers in accordance with regulatory standards and payer-specific guidelines. This role ensures complete and accurate account documentation while working collaboratively with clinical teams, patient access staff, coders, and other billing personnel to gather required information and resolve discrepancies efficiently. As part of a coordinated revenue cycle team, the Account Representative contributes to timely reimbursement, reduced accounts receivable delays, and the overall financial health of the organization through consistent communication and shared accountability. This position plays an important role within a structured, supportive work environment that values teamwork, accuracy, and strong cross-departmental collaboration.
Key Responsibilities:<ul><li>
Prepare, review, and submit compliant medical claims through approved billing and electronic data interchange systems.</li><li>
Verify accuracy of patient demographics, insurance information, coding, and supporting documentation prior to claim submission.</li><li>
Collaborate with internal departments to obtain missing or corrected information required for claim completion.</li><li>
Monitor the status of submitted claims, identify delays, and resolve issues that impact timely reimbursement.</li><li>
Review and correct denied or rejected claims, ensuring resubmission within payer timelines and regulatory requirements.</li><li>
Maintain comprehensive documentation of billing activities, communications, and follow up actions within the billing system.</li><li>
Recognize patterns in payer denials, documentation deficiencies, or workflow issues and notify appropriate leadership.</li><li>
Assist with internal audits and quality improvement initiatives related to billing accuracy and compliance.</li><li>
Maintain current knowledge of billing regulations, payer requirements, and updates to coding and documentation standards.</li></ul>
Licenses and Certifications Required:<ul><li>
None</li></ul>
Educational Requirements:<ul><li>
High School Diploma or equivalent is preferred.</li></ul>
Experience Requirements:<ul><li>
One (1) year experience in accounting or clerical environment preferred.</li><li>
Six (6) months experience in processing insurance claims preferred.</li><li>
One (1) year experience in customer service preferred.</li><li>
Previous computer, word processing, and Excel experience preferred.</li><li>
Six months previous billing or cash posting to accounts receivable preferred.</li></ul>
Special Skills or Training Requirements:<ul><li>
Good communication skills required.</li><li>
Good accounting aptitude required.</li><li>
Ability to key quickly and accurately required.</li><li>
Medical terminology and coding knowledge helpful but not required.</li></ul>
Physical Requirements:
The position requires the ability to work for extended periods at a computer based workstation with sustained focus and accuracy. Frequent hand and finger use is required for typing, data entry, navigating billing platforms, and handling documents. Visual clarity is necessary for reviewing detailed claim information, numerical data, and digital records. The job may involve occasional standing, walking, or retrieving documents, but is primarily sedentary. The role requires the ability to maintain concentration during repetitive tasks and perform work with consistent precision.
Environmental Requirements: Work is conducted in a standard office or hybrid business services environment with minimal exposure to physical hazards. The role involves constant interaction with computers, digital billing tools, payer portals, and communication devices. The environment is fast paced and deadline driven, requiring adaptability to changes in billing requirements, payer policies, and workflow priorities. The Account Representative works closely with a multidisciplinary team and must be comfortable managing frequent communication and administrative demands in a structured, compliance focused setting.</div>

Account Representative

Search 10000+ Patient accounting representative jobs near you this May. New roles added regularly across leading industries. Apply today.