patient appointment coordinator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div> 
1. Patient Coordination &amp; Customer Service
 
</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services. 
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Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere. 
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Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times. 
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Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation. 
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Address and resolve patient concerns and complaints in a timely and professional manner. 
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Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic. 
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2. Administrative Support 
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system. 
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Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected. 
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Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic. 
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Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination. 
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Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment. 
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3. Appointment &amp; Scheduling Management 
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Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule. 
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Follow up with patients to confirm appointments and provide necessary pre-appointment instructions. 
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Monitor appointment cancellations and implement strategies to reduce no-shows. 
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Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability. 
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4. Billing &amp; Insurance Assistance 
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Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims. 
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Processed patient payments, generated invoices, and provided payment receipts. 
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Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage. 
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5. Compliance &amp; Quality Assurance 
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Ensure adherence to DHA regulations regarding patient confidentiality and medical records management. 
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Assist in maintaining compliance with clinic policies, procedures, and industry best practices. 
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Monitor and report any operational issues affecting patient experience or compliance. 
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6. Communication &amp; Relationship Management 
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication. 
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Act as a liaison between patients and healthcare providers to facilitate smooth information flow. 
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Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction. 
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Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
 
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility. 
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles. 
</li><li>
Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus. 
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Experience with appointment scheduling software and electronic medical records (EMR) systems. 
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Excellent organizational skills with strong attention to detail. 
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Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus). 
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div> 
Key Competencies:</div> 
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience. 
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Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling. 
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Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling. 
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Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management. 
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Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment. 
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Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

A4Accountant PVT Ltd.

Location: DHA phase 8, Lahore (Onsite)Work Schedule: 06PM &ndash; 03AM Pakistan TimeWe are seeking a detail-oriented and dependable Patient Scheduler to join our onsite team in Lahore. This role is responsible for efficiently managing patient appointments, coordinating with healthcare providers, and maintaining clear, professional communication with patients. Strong English communication skills, accuracy, and professionalism are essential for success in this position.Key Responsibilities<ul><li>Schedule, confirm, and reschedule patient appointments with accuracy.</li><li>Communicate with patients via phone, email, and scheduling systems.</li><li>Coordinate appointment schedules with healthcare providers and clinical staff.</li><li>Maintain accurate patient records and appointment calendars.</li><li>Manage appointment inquiries and follow up on cancellations and no-shows.</li><li>Ensure compliance with patient confidentiality and HIPAA guidelines.</li><li>Provide administrative and scheduling support as required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or O/A Level (minimum).</li><li>Prior experience in patient scheduling or medical administration.</li><li>Excellent verbal and written English communication skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li><li>Working knowledge of EMR/EHR systems.</li><li>Proficiency in scheduling and office management software. Preferred Skills</li><li>Experience working with US healthcare practices.</li><li>Strong phone etiquette with a patient-focused approach.</li><li>High attention to detail and ability to perform in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In person

Patient Scheduler

True Life Medical Center

Job Responsibilities: Procedure Pre visit Receive and collect all patient identification information and register all data on the system.<ul><li>(to minimize waiting time before getting the service).</li><li>Make sure with Customer Service Department scheduling, rescheduling, canceling appointment are confirmed before informing the VIP patient and update if there will be any changes.</li><li>Inform Doctor, Customer service supervisor &amp; Nurses about the Appointments of VIP Patients.</li><li>During Visit</li></ul><ul><li>Warm welcome the VIP patient with good smile and guide him to the right department.</li><li>Politely ask the VIP patient to rest in the waiting area until the nurse will take to the doctor.</li><li>Wait for the patient to finish from the doctor visit, while finishing all paper work (insurance, requests, other services) in same department to minimize waiting time</li><li>Make sure patient will pay his Bill before taking the next appointment</li><li>Accompany patients while moving from one department to another to guarantee proper services (Radiology, Laboratory, Pharmacy etc)</li><li>Book the next appointment according to Doctor&rsquo;s request</li><li>Write the appointment date and time in an appointment card and confirm with the patient one day before next appointment by phone call</li><li>Thank the patient for visiting the Hospital and wish all the best</li></ul><ul><li>Make sure to follow policies and procedures to maximize patient satisfaction, prevent adverse event &amp; errors plus promote patient safety .</li><li>Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority</li></ul>Job Type: Full-time

Patient Coordinator - Arabic

Sama Optics

Arabic Patient Coordinator &amp; Content CreatorJob Summary We are seeking a patient-focused professional to manage the full patient journey inside our medical center while supporting mobile video content creation for social media.Key Responsibilities<ul><li>Follow up with patients from registration through consultation, payment, and post-visit</li><li>Ensure a smooth, welcoming, and personalized patient experience</li><li>Build long-term relationships to encourage repeat visits</li><li>Capture short videos/photos using a mobile phone (doctors, treatments, clinic moments)</li><li>Suggest content ideas and coordinate with the marketing team</li><li>Maintain patient privacy and obtain consent for all content</li></ul>Requirements<ul><li>Experience in patient relations, healthcare, hospitality, or customer service</li><li>Strong communication and interpersonal skills</li><li>Comfortable shooting videos using a smartphone</li><li>Creative mindset with basic social media knowledge</li><li>Professional attitude and appearance</li><li>Fluent in English</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How long is your notice period?</li><li>What is your expected salary</li></ul>Experience:<ul><li>Patient Coordinator and Content Creator: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Required)</li></ul>

Arab Female Patient Coordinator & Content Creator

Allo Health

Preferred Male CandidateAbout Us:Allo Health is India&rsquo;s first digital health clinic, promoting men's wellness for everyone. The company provides personalised, judgement-free, and discreet healthcare to guide customers through every step of their journey.We are seeking a dedicated and proactive Patient Care Coordinator to join our team. The primary focus of this role will be to manage daily clinic operations, deliver an excellent patient experience, and support coordination between clinics and central teams. The ideal candidate will have great communication skills, a strong sense of responsibility, and the ability to manage multiple tasks effectively.Key Responsibilities &ndash; Operations:<ul><li>Daily Operations: Ensure the clinic is patient-ready before doctor arrival, manage patient handling, perform daily medicine audits, and conduct weekly cash deposits.</li><li>Patient Feedback: Collect and report reviews and feedback from patients to improve service delivery.</li><li>Inventory &amp; Utilities Management: Monitor and replenish essential clinic supplies including gloves, sanitizers, bags, syringes, etc.</li><li>Relationship Management: Maintain good working relationships with clinic staff, owners, and partners to ensure smooth day-to-day operations.</li><li>Reporting &amp; Coordination: Send daily performance updates, respond to central/city team tasks, and ensure timely follow-through on assigned actions.</li></ul>Qualifications and Skills:<ul><li>Experience in clinic operations or patient-facing roles, preferably in the healthcare industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with digital tools and basic Microsoft Office programs.</li><li>Ability to work independently and collaboratively.</li><li>Flexibility to travel across locations when required.</li></ul>Job Type: Full-timePay: ₹20,000.00 - ₹25,000.00 per monthApplication Question(s):<ul><li>Are you open to work on weekends?</li><li>What is your Current CTC?</li><li>What is your Expected CTC?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Healthcare management: 1 year (Preferred)</li></ul>Location:<ul><li>Borivali, Mumbai, Maharashtra (Preferred)</li></ul>Work Location: In person

Patient Care Coordinator - Borivali

National Medical Care

<div>
 
 
 
 Job Summary
 
 
 
 
 
 
 <ul>
 <li>
 Supports a safe and timely transition to the next level of care for patients and families discharged from an acute care.
 </li>
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 Promotes and supports evidence based practice and health literacy standards for patient education to obtain optimal patient outcomes.
 </li>
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 Under the supervision of the designated manager and providers, is responsible for triaging the health care needs of patients and documenting the appropriate disposition of each case.
 </li>
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 Coordinates an assessment and promotes patient education to meet the needs of a newly discharge patient.
 </li>
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 Serves as the recipient of patient and family complaints by various methods, and coordinates the investigation and resolution process until closure.
 </li>
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 Acts as a resource for patient education and information, medications, follow up appointments, treatments, test results and other information as needed.
 </li>
 </ul>
 
 
 
 
 
 
 Major Duties and Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 &middot; Ensures through his actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every customer served at the NMC Hospitals and Clinics.
 </li>
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 Serves as the Patient Advocate.
 </li>
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 Initiates patient rounds and prioritizes focused revisits to improve the patient experience.
 </li>
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 Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service related issues.
 </li>
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 Function as primary observers for process mapping and shadowing of patients, processes and systems.
 </li>
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 Consults with leaders in the development of strategies to improve patient satisfaction; identifies best practices and opportunities for improvement and works collaboratively with leaders and staff.
 </li>
 <li>
 Assess programs for potential improvements; considers and incorporates the needs of culturally diverse populations.
 </li>
 <li>
 Assist with tracking and trending patient and visitor service concerns. Identifies systems and process-related problems using patient and visitor feedback. Works collaboratively with physicians, leadership and staff to resolve.
 </li>
 <li>
 Conducts basic variance analysis of patient experience outcomes. Analyzes patient satisfaction survey data, complaints and grievances and collaborates with leadership and staff on regular basis to ensure optimal patient experience.
 </li>
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 Ensures patient communication and explanation of services is provided in a way that can be easily understood by patients and their families.
 </li>
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 Maintains confidentiality and protects sensitive data at all times.
 </li>
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 Adheres to organizational and department specific safety standards and guidelines.
 </li>
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 Works collaboratively and supports efforts of team members.
 </li>
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 Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
 </li>
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 Assists with projects and initiatives.
 </li>
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 Completes other assigned tasks and responsibilities as needed.
 </li>
 </ul>
 
 
 
 
 
 
 Organizational Relationship
 
 
 
 
 
 
 Report to
 
 
 
 
 Patient Experience Head
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 A minimum of:
 
 
 
 
 
 &middot; Health care industry experience.
 
 
 
 &middot; Strong organizational skills and ability to coordinate Company-wide PXI initiatives.
 
 
 &middot; Proficiency in English and / or Arabic Language.
 
 
 &middot; Computer Literate (Microsoft office)
 
 
 
</div>

Patient Experience Coordinator

AdventHealth Centra Care

<div>Our promise to you:
Joining AdventHealth is about being part of something bigger. It&rsquo;s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:<ul><li>
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance</li><li>
Paid Time Off from Day One</li><li>
403-B Retirement Plan</li><li>
4 Weeks 100% Paid Parental Leave</li><li>
Career Development</li><li>
Whole Person Well-being Resources</li><li>
Mental Health Resources and Support</li><li>
Pet Benefits</li></ul>
Schedule:
Full time
Shift:
Day-Weekend (United States of America)
Address:
436 AIRPORT RD
City:
ARDEN
State:
North Carolina
Postal Code:
28704
Job Description:
Schedule: Full Time
Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.
A sample 2-week schedule would look like this:<ul><li>
Week A: Mon &amp; Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm</li><li>
Week B: Sun 8am-5pm, Wed &amp; Thurs 8am-8pm, Fri 2pm-8pm</li></ul>
Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker&rsquo;s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount.
The expertise and experiences you&rsquo;ll need to succeed:
QUALIFICATION REQUIREMENTS:
High School Grad or Equiv (Required)Cardiopulmonary Resuscitation (CPR) - Accredited Issuing Body
Pay Range:
$15.05 - $24.08
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.</div>

Patient Registration Coordinator

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