patient appointment coordinator

Heritage Health - Idaho

<div>Description:

Heritage Health is seeking a full-time (1.0 FTE) Patient Appointment Coordinator to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.
What You'll Love About Working Here:
Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.
Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.
Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.
Growth &amp; Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.
Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.
Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You
Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.
Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO&mdash;covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.
Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.
Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match&mdash;100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.
Life &amp; Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.
Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.
Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.
Serves as patients&rsquo; first telephone point of contact for making appointments with Heritage Health&rsquo;s medical programs. Uses patient specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Requires discretion, courtesy, and the ability to direct the conversation to keep a busy multi-line telephone system moving.
Schedule:
Requirements:
<ul><li>High School Graduate or equivalent.</li><li>
Previous experience in customer service, scheduling, or office settings with multi-phone line systems is required.</li><li>
Medical office experience preferred.</li><li>
One year of prior medical assistant experience is preferred</li></ul>
Your Essential Duties:<ul><li>
Schedules patients&rsquo; appointments appropriately according to clinic protocols; handles majority of telephone requests for appointment in the medical department.</li><li>
Schedules appointment using current Practice Management System.</li><li>
Reviews appointment date, time, location, and provider name with patient for accuracy.</li><li>
Reviews list of materials for patient to bring to appointment when necessary (insurance cards, forms, etc.)</li><li>
Performs initial telephone screening of patients and directs urgent phone calls to triage nurse as needed per protocol.</li><li>
Calls patients to confirm next day&rsquo;s appointments.</li><li>
Reschedules appointments as needed.</li><li>
Supports physician and other health-care provider requests.</li><li>
Attends staff meetings and training seminars as required.</li><li>
Heritage Health staff have an active role in our Patient Centered Medical Home model of care.</li><li>
This role is designated as part of the Heritage Health PCMH Care Team.</li><li>
Regular and predictable attendance is an essential function of this position.</li><li>
Performs miscellaneous job-related duties as assigned</li></ul>
Your Success Factors<ul><li>
Excellent communication skills &ndash; oral and written. Ability to interact effectively with staff and patients.</li><li>
Computer skills &ndash; Windows based software experience.</li><li>
Familiar with operating multi-line phone system.</li><li>
Innovation: much of the work is routine, however, may occasionally be involved in projects requiring new ideas or approaches.</li><li>
Provides feedback on daily issues and participate in short-term planning with other team members.</li><li>
Regular and dependable attendance is essential to the position.</li><li>
Knowledge of medical terminology.</li><li>
Ability to handle confidential information.</li><li>
Exercise independent judgement and discretion.</li><li>
Have a pleasant and courteous telephone manner.</li><li>
Ability to handle frequent interruptions and deal effectively and calmly in stressful situations.</li><li>
Respect and empathy for the diversity of the clients and staff of the clinic.</li><li>
Ability to interact positively with fellow staff members.</li></ul>
Job Overview
Working Conditions: Work is normally performed in a typical interior, office work environment in an administrative building. Telecommuting or working remotely may be an option once productivity and quality requirements have been met. Work may be demanding and chaotic at times. May be exposed to
patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.
Physical/Mental Requirements:<ul><li>
Prolonged periods of sitting and working on a computer.</li><li>
May lift up to 15 pounds at times.</li><li>
Must be able to access and navigate various departments of a given location.</li><li>
Must be able to complete tasks in a noisy or stressful environment.</li><li>
Must be able to adhere to process protocol.</li></ul>
Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.</div>

Patient Appointment Coordinator | Full-Time|

Island Health

<div>
 Job Details
 
 
 
 Description
 
 
 
 At Island Health, people are at the center of everything we do. As a part of the Primary Care team, you&rsquo;ll play a vital role in supporting our mission to care for those who care for others. You&rsquo;ll help create a positive and seamless experience for every team member &mdash; ensuring they feel valued, supported, and heard
 
 
 In the Patient Appointment Coordinator role, you will play a key role in the department, as you will be responsible for acting as a patient advocate at all times. This position schedules and confirms appointments, verifies patient insurance eligibility, assists patients upon check-in and check-out, prepares documents for clinic appointment, enters patient demographic and insurance data into electronic medical record and offers other administrative office support.
 
 
 <ul>
 <li>
 Location: Anacortes, WA, Onsite
 </li>
 <li>
 Schedule: Full Time / Variable Shift
 </li>
 <li>
 Salary Range: $20.41 &ndash; $30.61 per hour
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Warmly and professionally greets and registers patients with a smile.
 </li>
 <li>
 Verifies insurance and demographic data and updates information as needed.
 </li>
 <li>
 Schedules appointments for medical providers.
 </li>
 <li>
 Calls patients with appointment reminders.
 </li>
 <li>
 Work patient electronic worklists.
 </li>
 <li>
 Prepares patient record for appointments, print routing slips, and fills out other documents
 </li>
 <li>
 as needed.
 </li>
 <li>
 Prepares deposits and daily income summaries.
 </li>
 <li>
 Receives cash and insurance payments.
 </li>
 <li>
 Picks-up, sends, and distributes mail from post office.
 </li>
 <li>
 Initiates and assists with patient release of records.
 </li>
 <li>
 Assists with closing the office.
 </li>
 <li>
 Must have demonstrated ability to interact positively with Administration, Directors,
 </li>
 <li>
 Managers, Supervisors, peers, co-workers, subordinates, patients and visitors.
 </li>
 <li>
 Must meet regular attendance standard and must stay at or below average sick leave
 </li>
 <li>
 utilization levels.
 </li>
 <li>
 Employee will function at all times within guidelines established in the Island Hospital
 </li>
 <li>
 HIPAA Compliance Policies and Confidentiality Agreements.
 </li>
 <li>
 Other duties to be performed as directed by the Registration Lead / Clinic Manager
 
 
 </li>
 </ul>
 
 What You Will Bring To The Role
 
 
 
 <ul>
 <li>
 Analytical and problem-solving skills.
 </li>
 <li>
 Ability to clearly communicate medical information to professional practitioners and/or
 </li>
 <li>
 general public.
 </li>
 <li>
 Ability to use independent judgment and to manage and impart confidential information.
 </li>
 <li>
 Working knowledge of electronic medical records.
 </li>
 <li>
 Ability to use inter/intranet to research issues and access administrative and other
 </li>
 <li>
 Use technology applications to increase efficiency and accuracy in support of clinic
 </li>
 <li>
 Excellent written and verbal skills; must communicate effectively with individuals from
 </li>
 <li>
 multiple disciplines.
 </li>
 <li>
 Strong attention to detail, accuracy and thoroughness.
 </li>
 <li>
 Ability to monitor own work to ensure quality, and possess excellent prioritization skills.
 
 
 </li>
 </ul>
 
 Your Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma required, advanced education preferred.
 </li>
 <li>
 Previous experience in a physician clinic setting strongly preferred.
 
 
 </li>
 </ul>
 
 Make a Difference with Us
 
 
 
 At Island Health, every role contributes to our mission of compassionate, high-quality care. Join us and help create a workplace where every team member feels valued and supported.
 
 
 
 Why You&rsquo;ll Love Working Here
 
 
 
 
 Benefits
 
 
 
 We believe in taking care of our people so they can take care of others. When you join Island Health, you&rsquo;ll enjoy a culture that values integrity, compassion, teamwork, and growth &mdash; plus a robust benefits package that includes:
 
 
 <ul>
 <li>
 Comprehensive Medical, Dental, and Vision Insurance
 </li>
 <li>
 Generous Paid Time Off and Extended Illness Benefits
 </li>
 <li>
 Life Insurance and Long-Term Disability Coverage
 </li>
 <li>
 Vested Retirement Contributions and Flexible Spending Accounts
 </li>
 <li>
 Tuition Reimbursement and Student Loan Repayment Programs
 </li>
 <li>
 Employee Recognition Events and a supportive, community-focused team
 
 
 </li>
 </ul>
 
 Ready to Apply?
 
 
 
 Apply today and take the next step in your career with Island Health.
</div>

Patient Appointment Coordinator - Full Time / Variable Shift

nukkta

OPENING HOOKSpeed saves sales. A lead who fills out a form right now is ready to talk right now. Five minutes from now, they might be talking to someone else.We are looking for a fast, empathetic, professional communicator who knows how to pick up the phone, build instant rapport with a stranger, and guide them from curious to committed &mdash; all within a single conversation.About our officeOur Lahore team manages lead follow-up and appointment coordination for our US patient base. Every day, potential patients in USA fill out forms expressing interest in our treatments. It is your job to reach them first, connect with them genuinely, and book them in.THE ROLE As a Patient Lead Coordinator, you will be the first human voice a potential X-Shot patient hears after they show interest. You will receive real-time lead notifications, make outbound calls within 5 minutes, manage WhatsApp and SMS follow-up sequences, overcome objections with empathy, and convert warm leads into confirmed consultation appointments.This role works US Eastern Time hours. Lahore-based team members will work an evening or night shift to align with New York business hours. Full training, scripts, CRM access, and ongoing support are provided.WHAT YOU WILL DO <ul><li>Call every new lead within 5 minutes of their form submission &mdash; this is your most important task</li><li>Send SMS and WhatsApp messages if calls go unanswered &mdash; follow up persistently but professionally</li><li>Qualify leads: understand their interest, timeline, and concerns</li><li>Book consultation appointments using our online calendar system</li><li>Manage a structured follow-up sequence over days and weeks for leads not yet ready to commit</li><li>Handle objections warmly: cost, nervousness, wanting to research &mdash; you know how to keep the door open</li><li>Log all activity accurately in our GoHighLevel CRM</li><li>Confirm appointments and send reminders 24 hours and 2 hours before each consultation</li><li>Re-book no-shows with a same-day follow-up call</li></ul>WHAT YOU NEED <ul><li>Excellent English communication skills &mdash; spoken and written, confident and clear</li><li>At least 1 year of experience in sales calls, appointment setting, telesales, or customer service</li><li>A warm, empathetic phone manner &mdash; you make strangers feel at ease immediately</li><li>Persistence and resilience &mdash; you follow up until you get a response or a clear decision</li><li>Strong organisation &mdash; you can manage 50&ndash;100 leads at different stages without losing track</li><li>Absolute discretion &mdash; patient health information is private and must be treated that way</li><li>Willingness to work evening/night shift hours aligned with US Eastern Time</li></ul>BONUS POINTS <ul><li>Experience working with US or UK Medical clients</li><li>Familiarity with CRM tools (GoHighLevel preferred)</li><li>Background in healthcare, aesthetics, or wellness sales</li><li>Experience with WhatsApp Business, SMS follow-up sequences, or automated dialler tools</li></ul>Performance incentive: PKR ..... per verified booked appointment that results in a patient attending the clinic. Top performers earn significantly above base.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Patient Lead Coordinator — Lead Nurturing & Appointment Closing Specialist (Lahore, In-House)

Nuvance Health

<div>Description 
 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. 
 
We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. 
 
Title: Scheduling Coordinator - Heart Center Rhinebeck Clinical, Rhinebeck, NY. Full time/40 hours, variable 8 hour shifts between 7:30am - 5:30pm, Monday - Friday. 
 
Summary: Assumes responsibility for scheduling all procedures (cardiac cath, pacemaker, cardioversions, ablations, TEE&rsquo;s valvuloplasty), outpatient testing and/or patient appointments to ensure accurate and efficient services are provided according to departmental policies and procedures, always maintaining HIPAA regulations and guidelines. 
 
Responsibilities: 
1. Have a working knowledge of AllScripts PM and EMR, Fuji Synapse, eCardio (Event Monitors), Paceart (Device Tracking Software) to process appointments efficiently. 
 
2. Utilize AllScripts with regard to the following: Schedule/Physician/Testing,Schedule, LocationSchedule, Multi-ResourceSchedule, PatientSchedule, ConfigurationSchedule Conflict CheckingSchedule, TemplateSchedule Rights 
 
3. Coordinates all Cardiology clinical patient services according to department procedures. Maintains continuing knowledge of all department procedures to ensure scheduling and coordination of clinical procedures within the department and with other departments in the Medical Center are accomplished in an efficient manner. 
 
4. Receives new patient referral information and schedules physician exam (consult) in conjunction with testing and clinical procedures. Schedules procedure exams so they are correctly sequenced and coordinated with other departments involved. Advise other appropriate units as needed. 
 
5. In scheduling patients, must obtain or verify patient name as on insurance card, date of birth, contact information, primary care physician, social security number and type of insurance for AllScripts registration. 
 
6. Responsible to manage individuals scheduling tasks received as well as tasks for appointment requests from our website and patient portal. 
 
7. Ensure accuracy on patient accounts when scheduling procedures and appointments. As appropriate, meets with patient directly to schedule appointments. 
 
8. Scheduling of patients appointments and special procedures utilizing AllScripts efficiently. 
 
9. Schedules all new consultations (referencing template). 
 
10. Schedule New and Pre-Surgical Consults, hospital follow ups, device checks, laboratory and routine follow up visits. 
 
11. Schedule procedures and testing (cardiac catheterizations, ablations, peripherals, TEE&rsquo;s, cardioversions, EP studies, device implants and generator changes) including processing laboratory orders, instruct patients on required preparation and communicate with nursing staff regarding medication instructions prior to procedure. 
 
12. Schedule outpatient testing: nuclear and routine treadmill, echo, vascular, PVR, tilt table testing, labs and CT&rsquo;s. 
 
13. Schedule high volume of &ldquo;heart test&rdquo; referrals for testing and consultation. 
 
14. Initiate pre-authorization for all procedures and testing. Follow up to insure authorization is obtained prior to scheduled procedure and/or testing appointment. 
 
15. Collects patient overlay at check out. Physician orders for the patient are verified on the EMR work list. 
 
16. Schedules all follow up patients in AllScripts, consulting with physician as necessary. Confirms appointment directly with patient at check out. 
 
17. Adheres to physician templates when scheduling follow up appointments. 
 
18. Monitor physician schedules in AllScripts to insure there are no conflicts with patient appointments. 
 
19. Other duties as assigned. 
 
Other information: 
Education required: High School Diploma or GED. Experience: 1 year experience in medical secretary capacity; Microsoft Word and Excel Skills. 
 
Salary Range: $18.13 - $34.50 hourly (Pay per years of relative experience) 
 
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what&rsquo;s possible for you and your career. 
 
When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. 
 
We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion.</div>

Scheduling Coordinator HVCVP - Rhinebeck Clinical - Rhinebeck, NY

CCRM Fertility

<div>Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility&rsquo;s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal &amp; work life alignment. For more information, visit www.ccrmivf.com
Location Address:
Department:
Work Schedule: Weekday &ndash; Weekday (H:MMam &ndash; H:MMpm)<div>
What We Offer Our Team Members:</div><div>
Generous Paid time-off (PTO) and paid holidays</div><ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health benefits eligible the first day of the month following your start date.</li><li>
401(k) Plan with Company Match (first of the month following 2 months of service)</li><li>
Basic &amp; Supplement Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Short-Term Disability</li><li>
Flexible spending including Dependent Care and Commuter benefits.</li><li>
Health Savings Account</li><li>
CCRM Paid Family Medical Leave (eligible after 1 year)</li><li>
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)</li><li>
Professional Development, Job Training, and Cross Training Opportunities</li><li>
Bonus Potential</li><li>
Potential for Over-time Pay (Time and a half)</li><li>
Holiday Differential Pay (Time and a half)</li><li>
Weekend Shift Differential Pay ($4.00 per hour)</li></ul>
How You Will Make an Impact: The Patient Access Coordinator serves as a critical link between patients and the Care Center, making a significant impact on patient experience. This vital role ensures that patients have a positive, organized, and efficient entry into CCRM Fertility, contributing to a positive patient experience and operational efficiency.
What You Will Do: The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Practice Administrator.<ul><li>
Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.</li><li>
Scan insurance cards, picture identification, and prior medical records.</li><li>
Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.</li><li>
Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.</li><li>
Monitor the correspondence dashboard in Athena (Return mail).</li><li>
Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.</li><li>
Protect confidential information and patient medical records.</li><li>
Answer phone calls, take messages, and forward based on urgency.</li><li>
Contact patients missing &ldquo;New Patient&rdquo; paperwork, two days prior to their appointment.</li><li>
Mail patient information and education materials.</li><li>
Monitor faxes and distribute to appropriate staff/departments.</li><li>
Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.</li><li>
Ensure the building is locked and secured at close of business.</li><li>
Other duties as assigned.</li></ul>
What You Bring:<ul><li>
High School Diploma or GED required.</li><li>
1+ year administrative experience required.</li><li>
Previous experience in reproductive medicine or Women&rsquo;s health is preferred.</li><li>
Prior experience with Athena preferred.</li><li>
Ability to work weekends, evenings, and holidays, on a rotating basis.</li></ul>
Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).
CCRM&rsquo;s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.
Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility&rsquo;s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.
Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</div>

Patient Access Coordinator

Chicago ENT

<div>Patient Care Coordinator
Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules. This role is full-time. The primary location is St. Joe's with occasional travel to other locations as needed.
This role will report to the Scheduling Lead.
PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR<ul><li>
Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.</li><li>
Ensure appropriate and accurate data entry of patient information.</li><li>
Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.</li><li>
Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.</li><li>
Courteously collect outstanding balances and copayments in advance of patient appointments.</li><li>
Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.</li><li>
Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.</li><li>
Assist with group administrative tasks including:</li><li>
Sorting faxes</li><li>
Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe</li><li>
Monitoring tasks assigned internally to &quot;User, Scheduler&quot; and &quot;User, Front Desk&quot; as assigned by the Scheduling Lead</li><li>
Responding to voicemail messages and Glacial inquiries</li><li>
Reviewing provider schedules for accuracy and rescheduling as needed</li><li>
Monitoring the info@chicagoent.com general email box</li><li>
Registering patients referred to the practice</li><li>
Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices</li><li>
Other duties as individually assigned</li></ul>
REQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR<ul><li>
1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATOR
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS of the PATIENT CARE COORDINATOR
All employees are required to provide proof of vaccination or exemption.
WAGE of the PATIENT CARE COORDINATOR
$18-22.00 + Travel Reimbursement
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

ENT Patient Care Coordinator

Cornell University

<div><h3 class="jobSectionHeader">Appointment and Onboarding Coordinator</h3>
APPLY 
About The Ashley School of Global Development and the Environment
Leveraging research, teaching and extension to address many of the world&rsquo;s biggest challenges and creating a dynamic ecosystem for discovery and innovation that contributes to resilient, sustainable and equitable futures in New York State and around the world. The Ashley School is within The College of Agriculture and Life Sciences (CALS). 
The Opportunity
The Ashley School of Global Development and the Environment is seeking a detail‑oriented, collaborative, and service‑minded Appointment and Onboarding Coordinator to play a central role in supporting our academic community. This position is vital to ensuring smooth, accurate, and inclusive appointment and onboarding experiences for faculty, staff, visitors, and students across the School. 
The Appointment and Onboarding Coordinator orchestrates a broad range of academic and non‑academic personnel processes, working closely with School administrative managers, CALS Human Resources, and university partners. This role oversees appointments throughout the employee and visitor lifecycle, ensures compliance with college and university policies, and serves as a trusted resource for faculty, staff, and international scholars. 
A significant focus of the position is helping faculty hire academic and nonacademic employees that will support their research projects, as well as leading onboarding initiatives that help new members of the Ashley School feel supported, informed, and connected from day one. 
What You Will Do
Appointment Coordination:<ul><li>
Coordinate academic, non‑academic, and visitor appointments, including new hires, extensions, promotions, reclassifications, compensation changes, and one‑time payments.</li><li>
Prepare, revise, and assist with position descriptions and appointment justifications for review and approval by CALS HR.</li><li>
Coordinate multi‑step appointment processes using systems such as TAS, AJO, and college/university appointment platforms (excluding Workday transactions).</li><li>
Support hiring processes for staff, visiting academics, hourly employees (including student positions), interns, and undergraduate/graduate research interns.</li><li>
Assist with posting and managing positions and updating appointment status.</li><li>
Provide guidance and backup support to colleagues involved in appointment processes.</li><li>
Apply sound judgment and discretion when handling sensitive and confidential information.</li></ul>
Academic Visa and International Scholar Support:<ul><li>
Coordinate academic visa processes for incoming and continuing international employees and visitors.</li><li>
Prepare required documentation and guide foreign nationals through F‑1, J‑1, H‑1B, and other relevant visa processes.</li><li>
Serve as a knowledgeable resource on college, university, and federal immigration policies in partnership with CALS HR and the Office of Global Learning.</li></ul>
Administrative and Onboarding Support:<ul><li>
Lead and support onboarding initiatives by developing and maintaining Ashley School&ndash;specific onboarding materials.</li><li>
Update LaunchPad content and create consistent onboarding documentation tailored to different appointment types.</li><li>
Communicate essential information to new hires and coordinate room assignments.</li><li>
Ensure timely updates to listservs, webpages, and contact lists.</li><li>
Collect, compile, and analyze data for administrative, reporting, and compliance needs.</li><li>
Draft reports, spreadsheets, and other materials as needed.</li><li>
Contribute to continuous improvement and standardization of administrative processes.</li></ul>
School Administration:<ul><li>
Provide backup support for main office reception and administrative functions as needed.</li><li>
Assist with maintaining faculty, staff, student, and emergency contact lists.</li><li>
Collaborate with colleagues to strengthen operational effectiveness across the School.</li></ul>
If you thrive at the intersection of people, process, and purpose, and enjoy guiding others through complex systems with care and clarity, we encourage you to apply with your resume and cover letter! 
What We Need
A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.<ul><li>
Associate&rsquo;s degree and 2 to 4 years relevant experience or equivalent combination of education and relevant professional experience.</li><li>
Ability to handle confidential and sensitive information with utmost discretion and integrity.</li><li>
Demonstrated record of successfully providing exceptional customer service</li><li>
Ability to communicate with tact and diplomacy with a wide range of internal and external constituents</li><li>
Experience that demonstrates sound judgment, creativity, and problem-solving skills</li><li>
Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment</li><li>
Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent</li><li>
Balance conflicting priorities, and make decisions from a wide range of choices</li><li>
Excellent written, verbal and interpersonal skills. Must be flexible and receptive to new ideas and approaches. Accuracy in spelling, grammar, proofreading and attention to detail required</li><li>
Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently</li><li>
Proficient in Outlook, Microsoft Word, Excel, and open to learning new software as needed.</li><li>
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.</li></ul>
It Would Be a Bonus if You Have Any of the Following<ul><li>
Bachelor&rsquo;s degree.</li><li>
Must be able to enhance personal knowledge, skills, and abilities as needed.</li><li>
Prior experience in academic setting helpful and/or supporting academic program activities.</li></ul>
Important Notes About Applying<ul><li>
A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
</li><li>This position is eligible for a hybrid work arrangement. For the first 30 days, the successful candidate will be expected to work fully on-site for onboarding and initial training. After that, employees typically perform this role on-campus 4 days per week and remotely 1 day per week.</li><li>
There is no relocation assistance available for this position.</li><li>
There is no visa sponsorship available for this position.</li></ul>
Rewards and Benefits<ul><li>
This position is eligible for a hybrid work arrangement. For the first 30 days, the successful candidate will be expected to work fully on-site for onboarding and initial training. After that, employees typically perform this role on-campus 4 days per week and remotely 1 day per week.</li></ul><ul><li>
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.</li></ul><ul><li>
Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.</li></ul><ul><li>
Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell</li></ul><ul><li>
Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell</li></ul><ul><li>
Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.</li></ul>
Visa sponsorship is not available for this position.
Relocation Assistance is not available for this position. 
Cornell is an equal opportunity employer. For more information, visit hr.cornell.edu/eeo. 
University Job Title:
Administrative Asst IV 
Job Family:
Administration 
Level:
D 
Pay Rate Type:
Hourly 
Pay Range:
$26.41 - $30.69 
Remote Option Availability:
Hybrid 
Company:
Contract College 
Contact Name:
Brad Stock 
Contact Email:
bs223@cornell.edu 
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:<ul><li>
Prior relevant work or industry experience</li><li>
Education level to the extent education is relevant to the position</li><li>
Unique applicable skills</li><li>
Academic Discipline</li></ul>
To learn more about Cornell&rsquo;s non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell&rsquo;s union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by &ldquo;dragging and dropping&rdquo; them into the dropbox or by using the &ldquo;upload&rdquo; icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. 
EEO Statement:
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of &ldquo;... any person ... any study.&rdquo; No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual&rsquo;s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. 
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans&rsquo; Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
2026-04-13</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City.
We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.</div>

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