patient appointment coordinator

ACE Money Transfer

Job Purpose: The Patient Care &amp; Admin Coordinator will provide support in patient health monitoring (blood pressure, diabetes, weight management, and other basic checks) while also managing administrative tasks to ensure smooth operations of the healthcare facility. This role bridges the gap between medical support and administrative management, ensuring patients receive quality care in an organized and efficient manner.Key Responsibilities: Patient Care Support<ul><li>Assist the doctor in basic patient assessments (BP, blood sugar checks, weight, etc.).</li><li>Maintain patient health records accurately and confidentially.</li><li>Guide patients on appointment schedules, follow-ups, and basic lifestyle management advice as directed by the doctor.</li><li>Ensure a welcoming and supportive environment for patients.</li></ul>Administrative Duties<ul><li>Manage appointment scheduling, patient registration, and record-keeping.</li><li>Maintain medical supplies inventory and ensure timely procurement.</li><li>Prepare daily/weekly reports on patient visits and services provided.</li><li>Handle correspondence, documentation, and filing related to clinic operations.</li><li>Coordinate with program management for reporting, meetings, and community outreach activities.</li></ul>Operational Support<ul><li>Facilitate smooth communication between patients, doctors, and staff.</li><li>Support awareness and health education activities organized by the Citizen Society.</li><li>Ensure compliance with clinic policies, procedures, and ethical standards.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in social sciences, healthcare, or administration (preferred).</li><li>Experience in healthcare support or administrative roles (desirable).</li><li>Strong organizational and communication skills.</li><li>Basic knowledge of patient care, health monitoring devices, and record-keeping.</li><li>Proficiency in MS Office and basic data management.</li><li>Empathy, patience, and the ability to interact effectively with patients and community members.</li></ul>Job Type: Full-timeWork Location: In person

Patient Care and Admin Co-Ordinator

My London Skin Clinic

Are you passionate about delivering exceptional client journeys and converting quality leads in a luxury medical setting?Join us at My London Skin Clinic, a leading, high-end aesthetics, health, wellness and dental clinic with a strong reputation in the UK and UAE for innovation, patient care, and outstanding results. Based in the iconic Jumeirah Beach Hotel and the heart of DIFC.We are seeking an experienced Patient Coordinator to take ownership of all new patient enquiries, ensuring each lead is nurtured, managed, and converted with excellence across all platforms. With our ever expanding team, this individual must be hard working, a team player and above all be able to relay this to appease patient flow and increase leads and conversions across the business.Key Responsibilities:<ul><li>Manage and respond promptly to all incoming leads.</li><li>Convert enquiries into consultations and treatments through professional, informative, and persuasive communication</li><li>Maintain an organized CRM/log of all leads and follow-ups</li><li>Track and report on lead sources, conversion rates, and performance KPIs</li><li>Work closely with the marketing team to understand campaigns and ensure strong ROI on lead generation</li><li>Coordinate with doctors and clinic staff to optimize appointment booking flow</li><li>Assist in developing scripts, responses, and communication strategies that reflect the clinic&rsquo;s premium image</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum 5 years&rsquo; experience in sales coordination, or client-facing roles (aesthetics, wellness, or luxury service preferred)</li><li>Strong communication and interpersonal skills, both verbal and written</li><li>Highly organized, proactive, and target-driven</li><li>Professional, polished demeanour that reflects our luxury brand image</li><li>Experience using CRMs, booking systems, and follow-up tools</li></ul>What We Offer:<ul><li>Competitive salary + commission/incentives based on performance.</li><li>Opportunity to be part of a fast-growing, internationally recognized clinic</li><li>Training and development in luxury client care and advanced treatment knowledge</li><li>Supportive and dynamic team environment</li><li>Beautiful work setting in one of Dubai&rsquo;s leading wellness clinics.</li></ul>If you're driven by results, take pride in excellent communication, and want to be part of a brand that values innovation and elegance we&rsquo;d love to hear from you.Job Types: Full-time, PermanentPay: From AED8,000.00 per monthApplication Question(s):<ul><li>Do you speak any other languages?</li><li>Have you worked in the Medical Industry before?</li></ul>Experience:<ul><li>Patient Cordinator: 3 years (Preferred)</li></ul>Language:<ul><li>English as your first language? (Required)</li></ul>

Patient Coordinator for Aesthetic Clinic

MEONE MEDICAL CENTER

Me One Medical Center LLC is a premier multispeciality medical center in Dubai, offering comprehensive healthcare and aesthetic services across departments including General Medicine, Dentistry, Dermatology, Laser, Aesthetics, Gynecology, and Physiotherapy. We are committed to excellence in patient care and an exceptional patient experience for our diverse clientele.We are currently seeking a Patient Coordinator cum Chinese Language Translator to join our dynamic front office and patient relations team. The ideal candidate will be fluent in Mandarin, have strong interpersonal and coordination skills, and possess the ability to communicate medical and wellness information effectively to patients.Key Responsibilities:<ul><li>Welcome, guide, and assist Chinese-speaking patients throughout their visit, ensuring a smooth and professional patient journey.</li><li>Translate medical and administrative information between doctors, staff, and patients with accuracy and empathy.</li><li>Coordinate patient appointments, treatment schedules, and follow-ups.</li><li>Handle patient inquiries in person, via phone, WhatsApp, and social media platforms in Chinese and English.</li><li>Explain treatment plans, procedures, and pricing clearly to patients.</li><li>Upsell and promote IV infusion therapies, wellness and detox packages, skin and aesthetic treatments while interacting with patients in a consultative and professional manner.</li><li>Maintain patient satisfaction by addressing feedback and concerns promptly.</li><li>Assist marketing and business development teams in promoting services to the Chinese community in Dubai.</li><li>Ensure all communications comply with confidentiality and medical ethics standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Fluent in Mandarin Chinese and English (spoken and written). Knowledge of Cantonese is a plus.</li><li>Previous experience in a medical, wellness, or hospitality setting preferred.</li><li>Basic medical knowledge and understanding of health, aesthetic, or wellness treatments will be an added advantage.</li><li>Confident in upselling and explaining value-added health or aesthetic services to patients.</li><li>Excellent interpersonal, communication, and organizational skills.</li><li>Presentable, patient-oriented, and empathetic personality.</li><li>Computer-literate (MS Office, CRM, or EMR systems).</li><li>Willing to work in a fast-paced, multicultural environment.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Multicultural and professional work environment.</li><li>Comprehensive training in medical and aesthetic service offerings.</li><li>Opportunities for career advancement within a growing healthcare group.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Only candidates which meet selection criteria will be called for an interview</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>uae experience in a hospital or clinic: 2 years (Preferred)</li></ul>Language:<ul><li>chinese (Preferred)</li><li>english (Preferred)</li><li>russian (Preferred)</li></ul>License/Certification:<ul><li>should be fluent in chinese and any other language (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Preferred)</li></ul>

Patient Coordinator cum Language Translator (Chinese Speaking)

ICICI Direct Center for Financial Learning, Kharghar

Company DescriptionIndiCure has been the most trusted name for Medical Tourism in India since 2010 due to our highly personalized and meticulous approach. We work exclusively with selected surgeons and hospitals in India that meet our stringent quality criteria, ensuring patients receive the best medical care and personalized attention. Patients from over 50 countries trust IndiCure for their medical treatments abroad, and we treat every patient as a member of the IndiCure family. Over the years, we have earned several accolades for our customer-centric approach.Role OverviewThe core of this job is to be the primary point of contact and support for international patients coming to India through IndiCure Health Tours. This is not a typical hospital-based role; it's a patient-interacting, position focused on coordinating and ensuring a seamless experience.Key ResponsibilitiesTo elaborate the job role, you will:<ul><li>Manage all patient communication: You are the main liaison for the international patients. This includes responding to emails, taking calls, and using various communication channels to answer questions and provide updates. You will be communicating with patients from different countries and cultures, so strong written and verbal communication skills are essential.</li><li>Handle scheduling and logistics: You'll be responsible for booking and confirming appointments, surgeries, and follow-up visits with the partner hospitals and surgeons. This requires meticulous organization to manage multiple patient timelines and details simultaneously.</li><li>Coordinate with medical teams: You will act as the bridge between the patient and the healthcare providers. This involves relaying patient information, medical histories, and specific needs to the doctors and hospital staff. You'll need to work closely with the hospital's dedicated international patient departments.</li><li>Maintain patient records: You'll be responsible for keeping accurate and up-to-date patient details in CRM, which include medical history, treatment plans, and communication logs.</li><li>Provide personalized support: Since IndiCure emphasizes a &quot;family&quot; approach, you'll be expected to go beyond basic administrative tasks. This can include addressing patient concerns, arranging local travel, or helping them with any inquiries to ensure they feel supported and comfortable throughout their medical journey.</li></ul>Required Skills &amp; QualificationsThe qualifications listed are crucial for success in this role:<ul><li>Strong Phone Etiquette and Communication skills: You'll be the face and voice of IndiCure. Your ability to communicate clearly, empathetically, and professionally is paramount to building trust with patients who are far from home.</li><li>Knowledge of Medical Terminology: While you won't be providing medical advice, you must understand basic medical terms to effectively communicate between the patient and the medical team.</li><li>Excellent organizational and multitasking abilities: You will likely be managing several patient cases at once, each with different timelines and requirements. The ability to prioritize, track details, and stay on top of multiple tasks is critical.</li><li>Strong interpersonal skills: You'll be working closely with patients, their families, and a diverse team of medical professionals. A compassionate, patient, and professional demeanor is essential for handling sensitive situations and building effective working relationships.</li><li>Previous healthcare experience (preferred): This would give you a foundational understanding of hospital operations and patient care processes, making the transition into this role smoother.</li><li>Bachelor's degree (required): A foundational education in a relevant field is required for managing the complexities of this role.</li></ul>Job Type: Full-timeWork Location: In person

International Patient Coordinator- Rohini, New Delhi

Uniscans & Labs Pvt Ltd

Job Description &ndash; Patient Coordinator (Scans &amp; Labs)Job Title: Patient Coordinator Department: Operations / Front Office Location: Valasaravakkam, Tondiarpet, Karapakkam (OMR), Avadi, Tambaram, Vadapalani, Redhills, Virudhachalam &amp; VelloreNo of Post: 10Salary : Upto Rs.22000/-Experience : 1 - 3 years Reports To: Centre Manager / Operations Manager1. Purpose of the RoleTo provide a seamless patient experience by coordinating patient appointments, assisting with registrations, guiding patients through diagnostic procedures, and ensuring excellent customer service while maintaining operational efficiency.2. Key ResponsibilitiesA. Patient Handling &amp; Customer Service<ul><li>Welcome patients and visitors courteously and professionally.</li><li>Assist patients with registration, appointment scheduling, and report collection.</li><li>Provide clear and accurate information regarding tests, procedures, and preparation instructions.</li><li>Coordinate with doctors, technicians, and administrative staff to ensure smooth patient flow.</li><li>Address patient queries and concerns promptly and escalate issues when necessary.</li></ul>B. Coordination &amp; Communication<ul><li>Maintain effective communication between patients and internal teams (technical, operations, and billing).</li><li>Ensure patients are guided properly to different departments or diagnostic procedures.</li><li>Follow up with patients regarding report availability and delivery timelines.</li></ul>C. Administrative Support<ul><li>Maintain patient records, daily attendance, and appointment logs accurately.</li><li>Assist in billing coordination and ensure proper documentation of payments and receipts.</li><li>Monitor patient waiting areas to ensure cleanliness and comfort.</li><li>Generate reports related to patient visits, feedback, and operational efficiency.</li></ul>D. Professionalism &amp; Compliance<ul><li>Maintain a professional appearance and adhere to dress code standards.</li><li>Follow SOPs and regulatory guidelines for patient handling and data privacy.</li><li>Ensure confidentiality of patient information at all times.</li></ul>E. Process Improvement<ul><li>Identify opportunities to improve patient experience and operational workflows.</li><li>Support new initiatives and projects related to patient management.</li></ul>3. Qualifications &amp; Experience<ul><li>Education: Graduate / Diploma in Healthcare, Hospital Administration, Life Sciences, or related field.</li><li>Experience: Minimum 1&ndash;3 years in patient coordination, front office, or healthcare operations in hospitals or diagnostic centres.</li><li>Skills Required:</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Customer service-oriented with empathy and patience.</li><li>Basic computer knowledge (MS Office, patient management software).</li><li>Ability to handle high-pressure situations calmly and professionally.</li></ul>4. Working Conditions<ul><li>6-day working schedule (may include rotational shifts if required).</li><li>Must be presentable, well-groomed, and maintain high standards of personal hygiene.</li><li>Interactions with patients, doctors, and staff require professional and courteous behavior at all times.</li></ul>Job Types: Full-time, PermanentPay: Up to &#8377;22,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Patient Coordinator (Scans & Labs)

Wee Care Clinic

Clinic reception and coordinator serves as the first point of contact for patients and visitors. They are responsible for managing front-desk operations including patient registration, appointment scheduling, billing assistance, and coordination between patients and Doctors to ensure efficient workflow and a high standard of customer service.Key Responsibilities:Greet patients and visitors warmly and professionally* Register patients, verify personal and insurance information* Schedule appointments* Handle incoming phone calls and respond to queries* Maintain patient records and ensure data entry accuracy* Coordinate with lab technicians and pathologists* Collect payments and issue receipts/invoices* Prepare daily reports of patient visits and transactions* Maintain a clean, organized, and welcoming reception area* Ensure confidentiality of patient information (HIPAA compliance or local privacy laws)Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;15,000.00 per monthWork Location: In person

Clinic Receptionist

American Hospital Dubai

<div>
 
 Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Prioritizes tasks ensuring effective functioning of the area.
 </li>
 <li>
 Follows the chain of command in reporting incidents or concerns.
 </li>
 <li>
 Prioritizes workload and completes correspondence promptly.
 </li>
 <li>
 Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients&rsquo; queries.
 </li>
 <li>
 Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
 </li>
 <li>
 Answers phone calls politely and cordially.
 </li>
 <li>
 Maintains proper telephone etiquette.
 </li>
 <li>
 Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
 </li>
 <li>
 Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
 </li>
 <li>
 Adheres to the hospital policy HPP-206 &ldquo;Identification of Patient&rdquo; during appointment booking, registration and cashier process.
 </li>
 <li>
 Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
 </li>
 <li>
 Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
 </li>
 <li>
 Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 &ldquo;General and Informed Consent&rdquo;.
 </li>
 <li>
 Verifies patient insurance card against updated direct billing list.
 </li>
 <li>
 Ensures appropriate claim form placed in patient&rsquo;s file.
 </li>
 <li>
 Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
 </li>
 <li>
 Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
 </li>
 <li>
 Informs walk-in patients regarding waiting time.
 </li>
 <li>
 Schedules and books appointments as requested appropriately.
 </li>
 <li>
 Transfers and cancels appointments. (Informs patient in regards to the reference number).
 </li>
 <li>
 Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions.
 </li>
 <li>
 Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
 </li>
 <li>
 Enters and verifies charges and orders efficiently into the
 
 mycare
 
 system.
 </li>
 <li>
 Liaises with the Insurance and Finance Departments.
 </li>
 <li>
 Ensures insurance and finance documentation is completed according to established criteria.
 </li>
 <li>
 Collects payment, issues receipts and completes designed cashier reports by using
 
 mycare
 
 or preparing manual reports correctly.
 </li>
 <li>
 Follows up on cash outstanding and resolves late charges.
 </li>
 <li>
 Modifies from insurance to cash and vice versa as required.
 </li>
 <li>
 Handles insurance process (pre-approved treatment).
 </li>
 <li>
 Coordinates with Medical Imaging for booking appointments (urgent or routine).
 </li>
 <li>
 Directs patient to another department as required.
 </li>
 <li>
 Informs patient about billing details and explains non-covered charges.
 </li>
 <li>
 Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
 </li>
 <li>
 Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
 </li>
 <li>
 Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
 </li>
 <li>
 Assists in the orientation of new staff members.
 </li>
 <li>
 Facilitates efficient receptionist function by consulting and communicating with all co-workers.
 </li>
 <li>
 Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
 </li>
 <li>
 Ensures that the place of work and surrounding area is kept clean and organized at all times.
 </li>
 <li>
 Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
 </li>
 <li>
 Promotes incident, and customer complaint reporting to improve patient and family care.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 High School Graduate
 </li>
 </ul>
 
 
 PROFESSIONAL EXPERIENCE:
 
 
 <ul>
 <li>
 Excellent English and Arabic verbal/written communication skills
 </li>
 <li>
 Demonstrates computer literacy (in
 
 iConnect
 
 System) and efficiency
 </li>
 <li>
 Demonstrates adequate Medical Terminology
 </li>
 <li>
 Exposure to/experience with customer service principles
 </li>
 <li>
 Previous cashier experience is preferable
 </li>
 </ul>
</div>

Patient Relations Executive

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