patient appointment scheduler

HCA Florida North Florida Hospital​

<div>This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
Do you want to join an organization that invests in you as a Virtual Call Center Physician Office Scheduler? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">The Physician Services Office Scheduler is responsible for answering incoming phone calls, scheduling patient appointment in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices.
You will also be responsible for:<ul><li>
Answering incoming calls in a timely and professional manner</li><li>
Schedules all patient appointments for the physician practices including cancellations and changes</li><li>
Insurance verification and verification of patient demographics</li><li>
Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network</li><li>
Provides Good Faith Estimates upon patient request</li></ul>
Qualifications Needed:<ul><li>
One year of related experience highly preferred</li><li>
Experience using EClinical Works preferred. Meditech or Cerner is a plus</li><li>
Experience scheduling for physicians' offices highly preferred</li><li>
You must live within 60 miles of an HCA Healthcare hospital</li><li>
This position will require you to be on the phone 90 - 95% of your day.</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Physician Office Scheduler opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Virtual Appointment Scheduler Call Center Agent

HCA Houston Healthcare

Las Palmas Del Sol Healthcare

HCA Florida Lake Monroe Hospital​

LewisGale Regional Health System

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader">Position Title
</h1></div></div></div></div></div></div></div>Patient Scheduling Specialist
Westwood Medical Pavilion - West
<h2 class="jobSectionHeader">Position Summary / Career Interest:
</h2>The Patient Scheduling Specialist in call center location monitors incoming call volume throughout the day and assigns staff accordingly to various scheduling duties. Specialist may also function as an associate/representative as needed.
 
Patient Scheduling Specialist located in Clinic locations are responsible for creating a seamless experience by coordinating and scheduling appointments for patients; including imaging, laboratory, clinic, infusion, treatment, and/or procedures. The Specialist is an important member of the physician's care team and critical in creating a pleasant patient experience within an ambulatory clinic.
 
Position may provide support for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR appointment requests, processing external medical records and helping the physician care team prepare for their daily appointments.
 
This team member has demonstrated their ability to manage the most advanced scheduling and rescheduling workflows in the clinic. This position may be an escalation point for lower level schedulers. This position may also be required to leverage additional scheduling systems to coordinate schedules for patient care.
Responsibilities and Essential Job Functions
<ul><li>Responds to a high-volume of incoming telephone calls. Responsible for accurate scheduling/re-scheduling/cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and/or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. The specialist will be responsible for more complex disciplines (GI, Multi-Discipline Clinics, Study Patients, etc.)
</li><li>Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.Verifies referring physician orders against scheduled appointments for accuracy.
</li><li>The Patient Scheduling Specialist delivers expert knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures and regarding specific processes. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) The speciaist role models the health system values in all dialy interactions and inspire others to follow those estabslished values.
</li><li>Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards keeping close communication with the providers and clinical team members to verify any change requests and ensure continuity of care.
</li><li>Is proficient, accurate and demonstrates attention to detail in all aspects of the job which includes scheduling, order entry and scanning capabilities, as well as coordination of all aspects of anesthesia studies.
</li><li>Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments /treatments/procedures scheduled. Direct patients to call insurance provider for copay or benefits information or transfer callers to Financial Advisor for specific payment inquiries, including self pay plans.
</li><li>Trains new employees on department, POD, and clinic-specific operational protocols and workflows using approved materials and approaches.Uses training delivery methods per the curriculum plan including classroom content, on-the-job, and interactive hands- on exercises. Evaluates trainee progress using provided assessment tools. Provides feedback to management on trainee's progress.
</li><li>Schedules referral appointments for external offices, faxes/sends necessary referral and medical records to referred physician office utilizing specialty software modules such as Beacon, . . .
</li><li>Builds and maintains trusting relationships with provider and clinical team to providing holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
</li><li>Depending on work location, may manage department Scheduling Inbasket and voicemails. Engages with patients in a in a timely manner; provides complete and accurate information to the patient regarding prep and other exam related notes.
</li><li>Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up.
</li><li>Handles calls as needed to ensure department meets service level goals. Identifies urgent customer needs or operational issues, and escalates appropriately.
</li><li>Provides courteous and timely reponse to scheduling requests via electronic patient communication/ interactions including MyChart messages and Artera text messaging platform.
</li><li>Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
</li><li>Supports both front desk and scheduling (telephone and MyChart) workflows. Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Monitors daily call volume to assign staff based on fluctuations. Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled.
</li><li>Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
</li><li>Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
</li><li>May be expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
</li><li>Attends and actively participates in staff training or educational activities relating to job role. Attends and participates in department clinic daily huddles and process improvement initiatives.
</li><li>Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
</li><li>Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
</li><li>Responsible and accountable for achieving organizational targets related to patient experience, people, sustainability, safety &amp; operational excellence.
</li><li>Must meet the competencies for this role before being eligible for advancement to next level scheduling role.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. 
<li>
</li></ul> 
Required Education and Experience
<ul><li>High School Graduate or GED.
</li><li>2 or more years of progressively responsible and directly related work experience in a healthcare setting OR
</li><li>some combination of health care or contact center experience including 1 year in a UKHS patient scheduling position.
</li><li>Proven ability to effectively schedule for situations with interval timing of appointments for complex care regimens.
</li>Proficient in navigating EPIC EMR to include MyChart messaging as well as use additional scheduling modules (e.g. Beacon Scheduling Orders.) 
<li>
</li></ul> 
Preferred Education and Experience
<ul><li>College coursework completed towards an Associate&rsquo;s or Bachelor&rsquo;s Degree
</li>Highest level of customer service skills focusing on problem resolution 
<li>
</li></ul> 
Preferred Language Skills
<ul><li><ul><li>If bilingual-Documented proof of competencies via language proficiency assessments 
</li></ul></li></ul> 
Knowledge Requirements
<ul><li>Ability to read, write, speak, and understand English.
</li><li>Basic computer skills including Microsoft Excel, Word, Outlook, and Teams
</li><li>High level of customer service skills focusing on problem resolution
</li></ul><h2 class="jobSectionHeader">Time Type:
</h2>Full time
<h2 class="jobSectionHeader">Job Requisition ID:
</h2>R-51973
<h3 class="jobSectionHeader">Important information for you to know as you apply:
</h3><ul><li>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity &amp; Inclusion .
</li><li>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</li><li>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</li></ul><h2 class="jobSectionHeader">Need help finding the right job?
</h2>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</div>

Patient Scheduling Specialist

Greater Austin Pain Center

Interventional pain management practice in Austin, Kyle, San Marcos, and Dripping Springs TX seeks a talented Surgery Scheduler Coordinator. We are seeking a detail-oriented and organized Surgery Scheduler Coordinator to join our medical team. In this role, you will be responsible for coordinating surgical appointments, ensuring that all necessary information is collected and communicated effectively between patients and healthcare providers. The ideal candidate will have experience in a medical office setting and possess strong administrative skills to facilitate smooth scheduling processes.Duties<ul><li>Schedule surgical procedures by coordinating with surgeons, patients, and other medical staff.</li><li>Collect and verify patient information, including insurance details and medical history.</li><li>Ensure compliance with HIPAA regulations while handling sensitive patient data.</li><li>Utilize electronic health record systems such as Epic or Meditech for scheduling and documentation.</li><li>Communicate effectively with patients regarding pre-operative instructions and appointment confirmations.</li><li>Manage front desk operations, including answering phone calls and addressing patient inquiries.</li><li>Maintain accurate records of scheduled surgeries and follow up on any changes or cancellations.</li><li>Assist in the management of office operations to ensure a smooth workflow within the surgical department.</li></ul>Experience<ul><li>Proven experience in medical office management or a similar role is preferred.</li><li>Familiarity with Medicare processes and medical coding is advantageous.</li><li>Proficiency in 10 key typing to efficiently manage data entry tasks.</li><li>Previous experience in a pain management office setting will be beneficial but not required.</li><li>Strong understanding of office management practices and procedures.</li><li>Excellent communication skills, both verbal and written, with the ability to interact professionally with patients and staff.</li></ul>If you are passionate about providing exceptional service in a healthcare environment and possess the necessary skills, we encourage you to apply for this rewarding position as a Surgery Scheduler. Greater Austin Pain Center creates an inspiring team environment with an open communication culture. The opportunity is perfect for someone that enjoys being challenged and working closely with providers in a fast-paced environment.Benefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Surgery Scheduler Coordinator

Search 10000+ Patient appointment scheduler jobs near you this March. New roles added regularly across leading industries. Apply today.

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